This hotel has 3 pools to its name and is in just the right spot for beaches, bars and restaurants.
This hotel is in a great spot, with shops, bars and restaurants on the doorstep. There are a couple of beaches about 5 minutes’ walk away, and upmarket Playa del Duque is close by, too.
With 3 pools, plus 1 for children, there’s plenty of swimming space. The buffet restaurant has luxe touches like cava and caviar. And evening entertainment is big news, with everything from tribute acts to comedians.
For breakfast and dinner, with show cooking in the evenings. You can have your main course served at your table if you wish. There's a dress code here - men are asked to wear long trousers and a shirt for dinner. The dress code for gala meals is a jacket and tie with a shirt and long trousers.
Twin room sleeps up to 3, with twin beds and extra single bed or sofa-bed, centrally controlled air-conditioning, satellite TV with music channels and minibar or fridge hire. Some rooms are located near a busy road.
hotel wonderful. Rooms clean & staff generally very obliging. Food was good & even supplied gluten free food which was advantageous. On check in we were dealt with quickly & efficiently. Unfortunately we were given a room facing the road on the ground floor, so it was noisy most of the time. Also a club opposite playing loud live music most nights until midnight which was really tiresome & spoilt some of our stay. We never complained either that in the restaurant diners were escorted to their tables by staff. We never were. That was strange. However the hotel complex has a lovely ambient atmosphere, quite relaxing. If we return in the future we'll ensure we are not on the road side of the hotel. More
Booked 7 day before travel with only one room left to book so thought we would get what was left - how wrong. Massive room, english speaking channels, bbc itv, channel 4 etc. Food was fantastic, always hot and great choice. Tables always kept spotless. Plenty of sunbeds and space to sunbathe. Bus stop to Playa across road if needed. Only downside was having so pay for use of fridge which we didn't bother as you could get cold drinks at a quarter of the price from the supermarkets across the road. Drinks are quite expensive but overall a great hotel.More
Debbie L, Halifax, United Kingdom
A welcome experience
Have stayed here on two occasions and visit whenever in Tenerife for the great ambience and excellent service this hotel offers. Sister hotel to the Guayarmina another great hotel offering good food drinks and entertainment.More
Pauline J, Chester, United Kingdom
Average 4star with minor niggles
This hotel may look impressive but from inside it looks as though the annexe has just been built and they forgot to paint it.The reception area and lobby bar are very nice with comfortable seating.The reception staff are very good and helpful.We were late booking and our room was in the annexe but being on the ground floor the room was dark with no natural light.The room was of a good size and the bed had a good firm mattress.On one occasion the house keeping staff failed to service the room but after contacting reception someone responded after 6 minutes and left the room within 7 minutes.Take your own SHOWER GEL you are only supplied with small sachets if they remember to leave it, which they did forget on two occasions.
POOL AREAS-Main pool area is reached by a flight of 52 steep steps which can be difficult for people with walking difficulties and also families with young children but there are always lifts available.The main pool area is very clean and the sun beds are placed out after breakfast but guests save their spot by placing towels on the small tables by the umbrellas especially now the clocks have changed and it is lighter in a morning in fact you can see some people putting them out well before 0700 as they let their doors bang and wake you up.The general toilets are also very clean.The top two pool areas have sunbeds out all the while and likewise those people with sunbeditis get their towels out really early.We had two towels stolen from the sunbed after 0800 and my wife found our own at the entrance to the hotel,it was reported to reception and the Thomson reps.
DRINKS AND BARS-Quite good on prices especially with happy hour in the piano bar between 6.30pm and 7.30pm and cocktails in princess bar 8pm until 9pm and the bar staff are very good.
RESTAURANT-Outside the restaurant you will find a sanitizer for cleansing your hands but is only used by a small percentage of guests and the Thomson reps do not advise you to use it at their welcome meetings and restaurant staff do not promote it and you can see people using their hands instead of tongues to pick up food from containers.The restaurant staff seem to run around at 100mph changing table cloths and serving drinks.There is a good variety of food with canarian potatoes each evening everything is put out in small portions but is replenished at regular intervals and the desserts are similar each evening.There is usually a carving station and food is also cooked on the griddle so you will not go hungry and there is a good selection of breads.The hot food area is quite small and can get congested at peak times but there is a good system of taking you drinks order as you are taken to you table.Breakfast is similar as many hotels but the omelette station does not start until 0800 although reception thinks it is 0730.
ENTERTAINMENT.The entertainment staff work very hard and are very good with the young children.During the evening the hotel provides two shows which is quite unusual as in most hotels we have been in you just get one.Quite a few of these acts are tribute acts but some of the acts are not of a good standard and with so many bars around the area with entertainment the hotel has to provide shows for people who do not want to leave the hotel at night.
Overall this is an average 4 star hotel similar to many 4 star hotels we have stayed in which has very good staff who keep the hotel clean but with its sister hotel the Guayarmina in front it looks quite dull except at night when all the outside lights are illuminated.More
Mind all the hidden costs!
We returned from a week here last Friday.
The hotel is clean and spacious, if a little tired. 3 nice pools and plenty of sun beds.
However...I have never stayed in a 'Platinum' hotel where I have had to pay for the use of a fridge ( 4 euros a day), a safe (2 euros a day) and pay to change pool towels (1,50 euros each towel/each change). And the alleged 'free' wifi in public areas doesn't actually exist!! So you have to pay 19 euros for a week if you want that.
The first room we were given was in the pool house, with 3 beds in the room and pitch dark and miserable. We asked to change and were told we would have to wait until the following day, where we were given a room on the 3rd floor and front of the building. It was clean and comfortable but not spectacular.
Really disappointed with the quality of food at dinner and the choice. Breakfast was ok, although coffee and juice are both out of machines - again, for a 'Platinum' hotel I would expect fresh juice and coffee.
Bit disappointing all round really and not what I would think of as 4 star.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.