This is the place for breakfast and dinner, with show cooking in the evenings. There's a dress code here - men are asked to wear trousers and a shirt for dinner. The dress code for gala meals is a jacket and tie with a shirt and trousers.
Aquamarine colours welcome you into these light and airy twin rooms. They sleep up to three in twin beds and an extra single bed or sofa-bed with centrally controlled air-conditioning and a satellite TV with music channels. Some rooms are located near a busy road.
Hotel is very good, you will not be disappointed. The room we had was fab and big - ask for room 213!! 3 of us sharing with plenty of room. The view of the larva mountains were awesome from the double balcony. The bathroom was clean, although when having a shower the water did trickle down the bath, so just pop a towel on floor to soak the water. Telly had BBC1/2 & ITV for those who like their soaps!! The food was very good considering its a buffet - something for everyone. Not many sunbeds by the big pool, but we prefered to stay on the terrace above, so much quieter. Recommend you go on the Teide by Night tour.....its amazing!!!! My kids really enjoyed the holiday, wish I'd booked for 10 days!! We will be going back next year. Excuse any grammar or spelling mistakes...I am missing the sun xxMore
Nat C, Liverpool, United Kingdom
A good 3 star only
We had 2 poolside rooms in August, as a couple we stayed with my mum, booked though Thompson holidays (it is advertised as a Platinum hotel). Our rooms were very clean but dated. Staying in a Thompson Platinum and 4 star rated hotel you expect a certain standard, for example bathrobes, slippers, tea and coffee making facilities, decent toiletries etc, however I do not expect to have to pay for a fridge, Wifi or â¬1.50 to change my pool towel. Despite the fact I was aware of the charges for the fridge and Wifi prior to travel I thought the hotel would be so exceptional that they could be justified! However I was wrong. With exception of the piano bar area and the impressive columns the hotel looks shabby for its rating. The food was very poor quality despite the plentiful amount, we had booked half board but ate out for our last 2 nights when we had not eaten the poor offering for the previous 2 nights preceding. Sun beds a huge issue- get up after 7am you have had it for a poolside side bed. Entertainment was varied some good some cringeworthy! One show was a young person dressed as Micheal Jackson dancing on stage for 45 minutes while miming, it was like watching an egotistical teenager dancing in front of a bedroom mirror, all that was missing was a hair brush for a microphone! The Queen tribute act required a sense of humour so if yours is spent by the time this act is on stage then do not watch it. The Flamenco, Motown girl signers and Blues brothers however were very good and well worth paying the overpriced drink charges to watch. The daytime entertainers were enthusiastic and never stopped, well done to them, even though we were purely observers only. The location of the hotel is good and the staff friendly and professional. We will not stay again, I would prefer to go elsewhere were you get more for your money for the same price. This is not what I would expect of a Thompson Platinum hotel or a 4 star rated property.More
Andreascarlett, Northumberland, United Kingdom
Excellent holiday :)
Reception area is very impressive and airy with massive columns all around and the staff are polite. One important negative, reception staff hand out replacement keys without questioning. You can get a key by just quoting the room number - crazy!
Rooms are fairly typical with lots of marble and some kind of Egyptian? theme going on, dated in my opinion. LCD TV has BBC, ITV, etc and the bathroom has a hairdryer. There's one socket by the bed, three hidden behind the table (one is reqd for the fridge and one for the TV) and one in the bathroom next to the sink, not a brilliant idea.
The rooms are cleaned daily to a high standard and towels changed daily except beach towels which are changed weekly or on request.
Our rooms were on the ground floor facing the Coco loco pool bar so the view was not very good, but location was good for to-ing and fro-ing between the room, pool and restaurant.
Air-con in our rooms was fantastic, the fridge wasn't locked :) and the Wi-Fi signal in our room (about 7 meg) was good enough for the kids to watch their vloggers. The safe had to be paid for :(
Food was excellent, plenty of choice including lots of fish. My daughters are fussy and they always found something to eat for breakfast and dinner. The themed nights (one per week when we stayed) were particularly good. Service was spot-on, the staff work really hard.
We used the main pool a lot which was always clean, but always had the beds 'reserved' by 0800. Top tip: wait until after breakfast at about 1040, then a further 15-20 beds are put out when the outside dining tables have been put away. We did this most days.
Activities were good, this included rifle and pistol shooting (glasses weren't mandatory which is just WRONG!) archery, water polo and we joined in with the 'beach party' and water gym! All in all, very good for the older kids and adults. Other facilities included pool (3 tables) air hockey, table football (all â¬1) and table tennis.
Other points, I was able to keep my hired road bike (from Bike Point) in my room which was great, taxis outside were cheap (we paid â¬3.95 to Siam Park), evening entertainment standard was variable, from Elton John who was excellent to Abba who were poor. The piano bar outside area was my favourite place to sit in the evening playing cards with the kids, very relaxing. Beer was â¬3.50 for a pint which wasn't bad.
On departure day we were able to book a one hour slot (1/2hr per room) between 6-7 to shower and get ready for journey home, this was FoC and the room was immaculate.
All in all a great hotel and a great holiday.
Rob M, Bristol, United Kingdom
Wonderful stay with very friendly and helpful staff
Just got back from a lovely holiday here. Only problem was 7 days is not long enough :(
We were a family of 4 and the 2 boys were 14 and 15. Was worried that the entertainment program would be too childish but there was something for everyone and my boys really enjoyed joining in with the activities and compititions.
The evening entertainment was mostly good, especially mister sister and 3 tenors who were fantastic.
Food was good, plenty of choices and meats and fish cooked fresh in front of you.
Staff were mostly friendly, especially at the piano bar. Entertainment team could not do enough for you and made you feel very welcome. Special mention to atllia and Patricia who always encouraged my boys to join in the fun ( teen boys can be shy but they really made us feel comfortable)
Will definitely be returnng next year and with a bit of luck we will see you all again.
Gpsltd at hotmail dot comMore
James R, London, United Kingdom
Third stay here but time for a change
I stayed here between the 4th and 14th August 2015 and was pleased that the room we had requested had been reserved for us. The hotel has not been refurbished since the first time we stated in 2010 and appeared dated compared to the costa Adeje Gran just a short walk along the road. Wifi and fridge charges were very expensive. After spending over Â£2000 on a holiday you would expect complimentary internet access as it is available in local bars and restaurants! Air con not very effective compared to other hotels I have stayed in which was disappointing.
On the positive side the kids club and pool entertainment was great as well as the room cleanliness. The cleaning staff do an amazing job, same could not be said for the staff on reception who were quite abrupt.
After three stays here and no signs of the hotel moving with the times, we won't be booking here again.More