Gran Hotel Bahia Del Duque  

This luxury hotel comes with an impeccable dining scene. As for swimming, you’ve a choice of pool or beach.

From the outside, this place is really striking – all quirky turreted buildings, lagoon pools and pretty squares. And it’s just as grand inside, where you’ll find 8 restaurants and a world-class spa.

There’s a wealth of things to do here. Expect things like tennis, volleyball and watersports – which you’ll find on Playa Del Duque Beach right next to the hotel gardens. And it’s only a 5-minute walk into town.

TripAdvisor Traveller Rating

Based On 952 reviews


  • Official Rating   
    5 Star Luxury
  • 19Buildings
  • 7Floors
  • 351Rooms
  • 6Lifts

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Resort Credit Offer

Arrive between 1st-13th March, 1st-14th May 2015 and 1st-10th October 2015 and each adult will receive €100 resort credit for each full week stay. This can be used towards food and drinks at the hotel's restaurants and bars, but not the minibar. This will be credited to your account, and removed from your final bill, but just so you know, there isn't a cash alternative.

Food & Drink

Bed and Breakfast

Buffet breakfast.

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

Facilities ► View all

2 outdoor saltwater pools

The 2 pools are both spacious with plenty of native plants and trees decorating the surrounding terrace. Cushioned sunbeds can be found dotted around, and tall palms offer shade. One of the pools is likened to a spa, with a series of jets to try out and a waterfall to immerse yourself under.

Las Aguas Canarian à la carte restaurant*

Canarian cuisine is offered at Las Aguas using fresh, local ingredients.

Spa*

Michal Novotny, the prestigious sports physiotherapist has opened a practice within the Bahia del Duque Spa. The peaceful, outdoor spa features thalassotherapy treatments and hot stone massage with lava rocks. There's a sauna, a healthy-eating restaurant, a thalassotherapy pool and a beauty salon here too.

Rooms► View all

twin room

Twin room sleeps up to 3 with pillow menu, hydro-massage shower and a kettle.

connecting room

Twin connecting room sleeps up to 3 with pillow menu, hydro-massage shower and a kettle. You'll need to book 2 of these rooms to get the connecting room.

TripAdvisor Traveller Reviews Show more reviews »

DO NOT STAY HERE!

We opted for a huge two bedroom villa with massive amounts of entertaining space, what a waste of money that was. Management have a strict policy on any friends entering the hotel grounds or your private villa. This is not allowed after 9pm at night. We feel like prisoners, if we had not prepaid for the stay we would be checking out. So please, spend your thousands of euros staying else where if you wish to feel free and not be restricted by arrogant, contemptuous, condescending and offensive management style. More

Stephen H,

Good

This is a lovely hotel very clean staff excellent just one gripe we stayed in room 161 it was dark and literally nearly inside the Asian restaurant so it was quite noisey and absolutely no view and tiny balcony we did ask for upgrade was told Hotel was full not quite sure that was true as when we looked at the Internet there was rooms available The food and drinks were ok but not 5 star but the prices were though The sun beds were lovely and plenty of them it was my birthday while we was there and they put chocolate dipped strawberrys and sparking wine in our room very nice touchMore

SherryKent, Kent

Excellent hotel and will go back

Second time staying here, we all loved it especially the kids. Made some good friends also. Food is excellent and lovely surroundings. A little on the expensive side but you get what you pay for. Excellent kiddies club.More

por997, Northern Ireland, United Kingdom

Delightful architecture, enjoyable stay

Firstly I am assuming the readers are familiar with Spanish holiday hotels & the resorts of South Tenereife. I am surprised at the negative comments of some, as this was the best Spanish holiday hotel I have stayed in, in some 40 years. The architecture is stunning using natural local materials. "Traditional Canarian 19c architecture" may sound a bit Disney but the actual effect is very clever with courtyards, fountains, terraces,ceramics etc. I would not recommend it if stairs & steps were a problem of if you were disabled. There are ramps & a golf buggy service but you get plenty of exercise moving around. The gardens are extensive & it is very easy to get lost in the first few days. There is even a lake/pond with ducks & a black swan. The reception & welcome were good & efficient with our room available a2pm when we arrived. There are 9 restaurants of varying levels but they are included on the half board deal. We got a surprise 200 euro credit for booking half board. Wines are a little pricey particularly reds in the more up market restaurants. The main restaurant is buffet style & food there was only average for say a 4* Spanish hotel. Free top branded cava & endless fresh orange juice was nice for breakfast. Staff were mainly young & univerasally helpful & efficient. May be a few were slightly inexperienced. The room was great with luxurious bathroom. Sun beds were a little difficult to get towards the end of the day as people do not remove their towels when vacating their sun beds permanently. Pool staf could deal with this. There are limitless towels for pool or in your bathroom. Turn down service a nice touch. Nice dark piano bar for smmoching. Entertainment above average.Clientale generally quietly spoken. A few flash harrys & rich Russians with their molls.Pricey overall but would not stay anywhere else in Tenereife Sud in future.More

Aldhelm, Poole, United Kingdom

Massively disappointing

This hotel was for me, in relative terms, the worst hotel I think I have ever stayed in. This is not to say that it is the worst hotel that I have ever stayed in but at the price point, star rating and expectation level I have never been so disappointed in all my travels. If you don’t want the long story then I’d say that if this hotel was rated 3-4 stars and priced accordingly then I’d probably rate it 4 stars on Tripadvisor but given it’s supposed 5 star deluxe rating, pricing and membership of the Leading Hotels of the World I can only rate it a very disappointing 2 Tripadvisor stars. The long story goes like this. We arrived on early flight from UK with two children very much looking forward to checking in, freshening up and having a late lunch. It was about 2pm in the afternoon. There were a few people at reception checking in or talking before us but nothing unusual however progress appeared to be very slow and we were offered no welcome, drink or seat whilst the queue progressed. When we finally reached the receptionist we simply wanted to get on with checking in, going to our rooms if available and having some lunch. Given that it was 2 in the afternoon it was not unreasonable to expect the rooms to be ready but we were aware that this might not be possible and would have been happy to wait given the opportunity for a quick change followed by lunch. The receptionist the proceeded to flap about trying to reach housekeeping who would not pick up the phone for 15 minutes whilst trying to sell us a half board supplement. At this point we began to lose our sense of humour. 30 minutes into the check in process and still no progress with an increasing impression of fawlty towers as reception seemed to be randomly calling the whole hotel without a single pick up. The kids eventually changed into shorts after rooting around in our bags in the entrance hall. Finally with a flourish keys were in our hands and we were pointed in the general direction of our rooms as yet another phone call to the front of house failed to yield any help. I should point out at this point that the main entrance to the hotel is like a cross between a Centrepark’sbiodome and the end zone of the Crystal Maze. 5 or 6 levels of winding stairs, split levels and corridors that have some charm but achieve very little when you realise there are no staff to be seen and effectively most of the levels are total dead zones. When we finally negotiated our way through the multitude of levels and reached our rooms our first impression of the hotel which was already poor hit rock bottom.We had two interconnecting rooms but they were the smallest rooms I’ve ever seen with pokey tired dark bathrooms and quite literally no room to swing a kitten. The furniture was tired and dated, the balconies small and unappealing and for the first time in many years of travelling my wife and I both looked at each other and whilst neither wanted to admit how upset we both were very rapidly came to the conclusion that we didn’t want to spend a valuable week of holiday in rooms that would embarrass a Holiday Inn. I’ve never wanted to leave a hotel as soon as I have arrived except at this moment. Just to be clear I have no problem with cheap hotels and cheap hotel rooms but the Bahia is not cheap and we had paid what would have bought a fantastic holiday and room in any number of luxury resorts all over the world in addition to other Tenerife hotels like the Abama. With young children you also spend more time in your room than perhaps you do as solo travellers. I trudged back to reception to join the back of the queue and my heart dropped as I heard one of the ladies in front complaining about her room and asking whether there were any other rooms available for an upgrade or move. The answer appeared to be no. When I finally reached the desk and expressed my disappointment at the rooms it did not appear to come as a surprise to the staff who to their credit made all the right noises and agreed that these rooms were small. What was not offered immediately was a change of rooms and no amount of searching around on the system or picking up the phone appeared to offer any answers so the only option available to me at this point appeared to be to throw money at the problem. I offered to pay for an upgrade, any upgrade to better rooms or a suite. Again much phoning and tapping away whilst the system said no. No immediate answer was available but reception promised to look into it so I negotiated the long and winding route back to our rooms. Given all that had gone before I wasn’t very confident of an improvement so phoned around a couple of other hotels but they were also unable to accommodate us. At this point we were just going to get on with it and make the most of the situation when reception called and had managed to find a suite available that was available for a €2400 upgrade fee. I went to check it out and it was so much better than our original rooms that I felt I simply had to pay up to save the holiday. Not the greatest of starts to a holiday but at this point I really thought that we would start again from scratch and begin to enjoy our luxury holiday with a clean slate. We did ultimately have a good time but this was down to spending time together as a family and mostly despite the hotel rather than due to the hotel. This hotel is simply not 5 star or deluxe as it continues to advertise itself. At the right price point you’d be happy staying in what is effectively a sunny CentreParks but if you came expecting anything like the standards you can expect in other hotels in this price point around the world then you will be very sadly disappointed. I cannot believe the huge number of high ratings given to this hotel on tripadvisor and it has totally undermined by faith in the site. I can only assume that those leaving excellent reviews are simply missing out on the vastly superior venues elsewhere. Here’s why Food Multiple restaurants around hotel but unless you book every night of your stay the day you arrive then you are unlikely to ever get a table. We only managed to book one hotel restaurant for an evening meal over the course of the week despite subsequently walking past the same unavailable restaurants later on and finding them empty. Given this you are left with the buffet which is OK for breakfast but at close to €180 for a self service evening meal with one glass of wine and two kids mostly eating pasta is simply a joke. The half board option was continually pushed that would have marginally lowered the price but not enough to take it up given that it was impossible to get a table in any of the restaurants. The food experience improved dramatically when we found the gate out of the hotel and the restaurants along the promenade. After the first two nights we ate out every evening. Too often the answer to every question was no without any effort to solve the problem. Swimming pools. There are 4 pools in the multiple layers of terracing as the hotel is effectively built on a steep slope. 2 are salt water and 2 are fresh water. The two fresh water pools are advertised as heated. In reality only the smallest one is. So effectively three of the pools were so cold that Bear Grylls would have only lasted a few minutes before hypothermia. The result being that everyone who wanted to swim including all the children was crammed into the smallest pool. From a parent perspective this was helpfully also the pool with the least visibility if you wanted to sit on a sunbed. When I asked about why the other pool was not heated at reception I got a blank stare and a reassurance that it was. When I spoke to one of the staff cleaning the pools he told me that it was broken and implied it was not going to change. I should say that if the water was warmer all of the pools would have been pretty fun to swim in as they built into the rock though this also meant that the kids managed to continually hurt themselves on the volcanic rock sides. There were no life guards visible at any of the pools throughout our stay. Guests Nothing screams 5 star deluxe like Russian prison tattoos around the pool. The majority of guests during our stay were either Russian or what looked like refugees from Benidorm or Eldorado. Yes I’m a snob. Décor Dated and falling to pieces in places. Even in our suite the décor and furnishing was dated and deteriorating. Paint flaking, hooks falling off the wall. Badly installed plumbing.Cheap furniture and fittings. The sound system in our suite was a cassette radio. My kids were very confused. The teenage hang out area stank of damp and the walls were literally falling off. Just generally the hotel has the feeling of faded glories and lack of maintenance and investment. The whole central dome of the reception area is also completed pointless and wasted as all the bars, cafes and shops are either closed or lacking staff. The lavatory doors in our suite were all made of glass which was interesting and there was a dedicated phone in each bog with a little sign inviting guests to phone for a toilet brush! We never called the bog brush hotline but I was fascinated. Do guests steal the toilet brushes in this classy establishment? Staff Some staff were great whilst others were decidedly Fawlty Towers. Too often the answer was no with no effort to find a positive outcome. The Russian lady on the help desk was particularly unhelpful. Can we book this? No. Tomorrow? No. At a different time? No. Oh well we give up. Do you have an umbrella I could use? (whilst caught in the rain) Yes but can you bring it back as it’s the only we have one…. Taxis Generally when you stay in a good hotel there are a few house cars and/or taxis available at all times to cater for ad hoc guest requests or worst case scenario a quick call will find one rapidly. The one time we tried to leave the hotel we had to wait over 35 minutes for a taxi to be called. Not a big deal but not great either. Good points: • Wifi is free and generally reliable. • Some of the staff were great especially in the Brasserie. • The beach is good fun for kids though an additional cost for beds and grey sand. • The restaurants close to the hotel were mostly great and good value. • The Siam waterpark down the road is fantastic but pay the extra for the queue jumping pass All in all this hotel needs massive investment and a change of management to bring it up to scratch at this price point. It is not a leading hotel of the world and nowhere near the standards you would normally expect from that accolade. If you want to come to Tenerife, then in my experience, for the same money the Abama is a far superior hotel.More

Bobabobjob, London

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