This chic hotel comes with four pools, two restaurants and the kind of interiors you’d normally see on a magazine cover.
This stylish hotel gives you the pick of four pools, including a rooftop number. The dining scene is special, too. There are two places to choose from, with special mention going to the Mediterranean à la carte.
The sports line-up includes tennis and squash, and there’s a sanctuary-like spa. Location-wise, it couldn’t be better – it’s on a hillside about a 5-minute walk from the centre of Costa Adeje and the beach.
Buffet meals in main restaurant. Your All Inclusive package is available until you leave the hotel for your return flight home, until October 2015. From November 2015 your All Inclusive package is available until check-out at 12 noon on the day of departure.
Nationally produced alcohol and non-alcoholic drinks until 24.00.
Snacks 10.00-12.30. Cakes 15.00-18.00. Late night sandwiches until 23.00. Your All Inclusive package is available until you leave the hotel for your return flight home
This inviting and comfortable twin room is spacious and bright. There's air-conditioning and you'll have access to free Wi-Fi in your room. Bathrobes and slippers are provided with satellite TV, a minibar* and a phone*. Just so you know there's also a balcony outside.
This twin room offers a comfortable stay with a balcony and views of the pool. There's air-conditioning and free Wi-Fi in your room - plus you'll have a radio, minibar*, satellite TV and phone* - bathrobes and slippers are also provided.
I booked this hotel based on the reviews on Tripadvisor. We got an excellent deal online for a week in one of the hotel's suites, bed and breakfast only. As we planned to be cycling all day and wouldn't need lunch and wanted to experience the local restaurants, we figured the extra of all inclusive - although convenient - was hardly worth it.
On arrival the reception area was impressively grand, and I felt like I'd made the right choice of hotel. There was a bit of a queue to check in, but we were offered free Cava (which turned out to be there permanently) whilst we waiting all of two minutes to be checked in.
The check-in was straightforward, although we were given poor directions to our room which meant we went up in completely the wrong lift and it took us a while to find it. When we did we were really impressed - the suite was large with two balconies, a large living area and an impressive bathroom and bedroom (we were in room 2111). We were pleasantly surprised to have a pool and seaview room.
When we returned from dinner on the first evening, we were touched that the hotel had put a "gift" on the table for us - a bottle of wine, chocolates and an ample fruit bowl. A nice touch.
The first night it became obvious that the entertainment was a bit intrusive. I could hear it form the room, but the real disturbance was after the show had finished and people were noisy coming back to their rooms. There wasn't a single night when I wasn't woken between 12 and 1am.
Breakfast was my first experience of the real chaos. There was a large choice of food, but tables were difficult to acquire, particularly at "peak" times (around 08:30-09:30). When you sat down, it took a long time to be offered coffee - and frequently weren't offered it at all. Staff seemed rushed off their feet and unable to deal with the number of tables they were waiting. For a five star hotel, you do expect service to be better.
The arrangement of the breakfast options was a little strange, and very very congested. For some cooked options, you had to wait a while and the cereal area was very messy (with few varieties of cereal offered).
You really did feel like you were in a hotel of much lesser quality at breakfast times, and I think it was the biggest disappointment of our stay.
The main pool area was pleasant, and we never had a problem getting a sunlounger (although admittedly, we always arrived very late in the day as we'd been cycling). The only slight negative was there were no areas that were non-smoking, and you'd inevitably find someone lighting up just as you'd made yourself comfortable. The small pool bar was good for coffee, and the larger pool bar/restaurant offered a range of options to eat in or "takeaway" (so you could eat on your lounger). Service wasn't fast, and my order was wrong on two of the four days we ordered, but I didn't complain (mostly because I didn't realise the error until we'd got to our loungers!).
The upstairs pool area is much more pleasant in my opinion. It is quieter, and also has its own bar area for drinks. There is a naturist area (which is separate from the rest of the area) for those who like that kind of thing.
I needed medical treatment at one point during the stay and hotel reception staff dealt quickly with my query and I was seen by a doctor within 30 minutes and had medication within 45 - much more impressive than the UK!
We never experienced the dining options, although (to be honest) the restaurants in Costa Adeje are wonderful and, with the cheap Euro, there's no excuse not to eat out.
Overall, I *did* enjoy my stay, but I've only given a rating of 3/5 as I didn't feel like we truly got the five star experience. For a five star, you want to be given a bit more personal attention, and you frequently felt you were an annoyance to the staff if you asked for extra coffee at breakfast, for example. The experience could be so much more improved with just a few more staff. The location is great for exploring the town and, for those who are interested in cycling, provides excellent access up the beautiful south-western coastal routes of the island. I would go back as the deal we got was so good, but a more personal service is sorely needed. We were not even asked how our stay was when we left!More
Still Grand but Waining
We went AI with Jet2. Summary is we had a great holiday but as usual this is not UK 5*. Plus side is friendly but at times very rushed and hard working staff. Juggling AI and paying Bar guests can be a bit frustrating when AI and trying to get served but that's a minor niggle. Pretty fair entertainment as well. Loved the location. My biggest gripe was the Restuarant. It struggles to cope with the volume of guests and the food is good but not anything special. Lots of fish if you're not a fish lover. I would go back but there are probably just as good if not better hotels locally including this chains new hotel being built across the road right now and looks good. Unfortunately Jet2 and everyone else forgot to put that info out and the view includes 4 large Cranes and for now noise is not too intrusive although on days can be heard. RIU Palace also local but don't know if it does AIMore
Bob C, Glenrothes, United Kingdom
Fabulous service pity about the drunks around the pool !!
We visited this hotel as a couple after recommendations from work colleagues.
We have been to a few other hotels in Las Americas so knew the resort well.
Short transfer from the airport which is always a bonus
First impressions of the hotel was good.
Swift check-in, luggage taken straight to our room
The reception area is impressive but finding our way around the hotel was challenging at times
We had a room on the 5th floor was fabulous views of the mountains --stunning
The room was quiet never disturbed by noise day or night
Rooms are large and well appointed and spotlessly clean
All inclusive food and drinks were of good quality with a good choice at all meal times
Swimming pools and terraces were lovely and one of the pools was heated which was a bonus
Loads of sun beds available any time of the day
Weather was fabulous so warm and not a cloud in sight
Staff were great in the dining room and bar areas
Now the negatives
Drunk groups of men around the pool on a couple of days
Some of them were loud and swearing the more drunk they got throughout the day
Evening entertainment in the hotel was poor the animation team tried hard but there broadway show was embarrassingly bad.
Overall an enjoyable week with fabulous weather
Spoilt a little by the drunks !!!More
feather357, Sheffield, United Kingdom
My first time in Tenerife
I was a bit wary of Tenerife because i had heard it was cloudy a lot. But after having staying at the Costa Adele Gran my heart as been lifted. What a lovely hotel. The food is great so after reading a few reviews that said it was not that good i have dismmised them as rubbish.
The staff were very pleasant and the entertainment was good. If i have one slight grumble it was with certain male restaurant staff who thought it strange that we wanted more coffee at breakfast. But obviously we made the point that one coffee is just not enough.
No problems at the other side of the dining room where the female staff were very obliging.More
martin w, south yorkshire
Looks better than it is
Stayed for a few nights on half board basis
Hotel looks very good when you first arrive, huge reception/bar area. Check in was very efficient, all the dinner cards,towel card sect explained to you.
Pool area is nice but a bit shabby when you look closely. Food at the pool bar is poor - just a toasted sandwich, with no taste. You would possibly be better eating the paper plate that it is served on.
Breakfast is an experience! Once you find yourself a table, post a guard on it otherwise you will loose it. Breakfast buffet is ok but a bit of a scrum to get your plate filled. Dinner was a similar experience, although not quite so manic. buffet spread looks very impressive, however food is quite bland and generally low quality.
A lot of the facilities have seen better days, the whole place with the exception of the reception area, could do with a make over.
Staff are generally pleasant and helpful, although there were a few grumpy faces in the dinning room.
Hotel caters for Brits abroad, and probably has the facilities to claim 5 stars, but quality is nearer 3.More