Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
I had researched my holiday well and this was exactly what I was expecting, if not more, and all for a fantastic price.
Booking in was quick and easy but not so smooth for us. I had booked a double room and paid extra to upgrade. They had put us in a twin and initially said they couldn't do anything about it until I demanded to know when I would get my upgrade money refunded. Within minutes they suddenly found a double room for us. The room wasn't huge but it was more than adequate and did the job. Mattresses weren't the most comfortable but it was far from sleeping on concrete. Balconies are small but again, they do the job. One table, 2 chairs and an airer are all that fit and if you get a room at the front of the hotel, the view is absolutely stunning, especially when watching the sun set.
Sunbeds were always available, all communal areas were clean and tidy at all times, staff were fantastic with children and I cannot praise the Lifeguard enough. Many people would have daydreamed doing his job, but he was vigilant every single minute. I witnessed him get to toddlers making their way to the pool before the parents and prevent them falling in and when a boy fell over and cut his knee, he was there with his first aid box instantly. I felt that I could relax that much more with him keeping an eye out.
Unfortunately, the bar shuts at 11pm and the hotel goes to sleep, so this isn't the place for night owls! The bar staff were mostly great, but for a couple of things. More than once it was very apparent that they were discussing the guests in the hotel. If I spoke Spanish then I would have challenged them properly, but it was so obvious that I did have to say something once. They soon became a lot nicer again around me! Also, there was one night that half the staff seemed to just have the right hump. For over a week, people that I had met and spent the evenings with had been drinking the local version of Pernod and had been asking for it as Pernod. All of a sudden, they seemed to decide this night that the only Pernod was the real import and refused to acknowledge that they had a local version!! (Their version is called Anise for if any one else has the same issue!).
In all honesty, these were minor infractions on the usually great and very overworked bar staff, but they did unfortunately, stand out.
The food selection in the restaurant cannot be faulted.
Breakfast had a choice of continental or full cooked - and it was always well cooked and lovely. Considering they cook such large amounts, the fried eggs were always spot on!! They also always have a bottle of cava next to the orange juice for that morning bucks fizz.
Lunch and dinner were quite similar - there was always a soup, a salad selection, usually a choice of two different hot meat dishes, a fish dish, a vegetarian or pasta dish, vegetables and a potato dish. Oh, and the desert section (never used it myself but son often found something he liked on it).
There was also always a kids selection in a separate section where you'd often find adults grabbing the chips.
I was always stuffed and thought I'd come back a stone heavier, but the food must've all been cooked relatively healthy as I ate loads and only put on 3lbs after 2 weeks of it!
All of the restaurant staff were great except for the female kitchen assistant that would hover waiting to change the serving spoons for fresh ones. She seemed incapable of smiling and would barge her way in the the line and then spend longer than necessary changing the utensils causing a queue to build while people's food started to cool on their plates.
The beach is only a couple of minutes walk from the pool and it is well worth a visit. The water was lovely and warm all the time and mostly calm. We had a 3 days of caution (yellow flag) and one red flag day due to the current and the jellyfish, but on every other day it was really lovely. The incline was so slight that my 9 yr old son could venture out at least 200 yards before the water got above his chest.
The local area is very quiet, but I chose this hotel knowing that I wasn't planning on leaving the hotel so I can't comment on exploration!
Evening entertainment leaves a lot to be desired. A lot.
It's ok if you have under 5s as they have Kennel Club - toddler's hour basically. unless you have tiny ones or still love them dearly, this hour will likely get on your nerves. Then it is either Thomson staff led quiz or outside acts. What can I say.... well, it felt like a Butlin's holiday from the 90s. Some of the acts were great, but most just weren't up to scratch or were severely outdated. Although in the other bar they did often have sports on the tv, better watch in most cases!
Then, come 10:30pm, rather than have some music on or something akin, they put kennel club back on and have another toddler party!! SOMEONE PASS THE ALCOHOL PLEASE!
The hotel itself seems very large but it doesn't feel it once you are there. Everything is close at hand yet still spacious and never once did I feel cramped in any area. It also feels very safe. I was happy to let my 9yr old go up/down to and fro from the room to pool/bar area alone, which isn't something I have ever done before. It is a safe hotel for children.
The highlight and selling point for my son was Kid's Club. He LOVED it and he loved Action Sam so much that he now wants to visit the Canary Islands (Action Sam's next placement haha!). I wasn't so keen on the extra cost of some of the sessions but otherwise, son and I were more than happy for him to disappear to them from 4-6pm every day but one.
Daytime entertainment was fantastic too. I personally didn't join in with most of it, but it was fun to watch as those that did, really got into it and had a right laugh. Lewis and Kate had great energy and attitudes.
The one down point, and it is a MASSIVE thing for those affected, is that the day time entertainment wasn't often judged fairly. When it came to games, most were for adult and kids to all join in together, with an adult winner and a child winner. There was a handful of young boys (8-12yrs) and a handful of young kids and toddlers that would routinely play. The Thompson staff would rig it, very obviously, so that the toddlers or young ones would win. Once or twice is passable, but this happened nearly every time. This meant that many of the young lads ended up refusing to join in the games and left them with the hump. Understandably so in my opinion too. Why should they play when they know they can't win? Son finally got the hump when it was read out that he had the most points in a bean bag game, yet a little girl was declared the winner instead. I really, really didn't agree with that and Lewis just shrugged it off without any explanation. Some of the reps also had favourite kids and the obvious favouritism didn't sit well with a lot of the guests... voices aren't often quiet around the pool and a lot can be overheard.
It seems like I have pulled out lots of bad points, but they really were the only downfalls. We were there for 2 weeks and had a great time. I would also definitely go back if I had younger kids and I highly recommend it for families with younger kids.More
most enjoyable holiday
We travelled to this resort on 17th September 2014. Everything was as described was correct. The hotel is situated very closely to the beach, there are plenty of sun beds and everything was clean to a high standard. The food was good too, plenty of choice and freshly prepared. The Thomson team deserve a very special mention, they worked very hard from early in the morning til late in the evening. The resort is a very well outstanding place for families to stay.More
Lorna B, Hemel Hempstead
My wife and I just had the last 2 weeks at this hotel before it closed for the season. it is right next to the beach. Sant Tomas beach is about 2 kilometers long and across the rocks to Son Bou beach which is 3 kilometers long. So if you like walking along the sea on a beach it is heaven sent. If you like walking it has route 14 and 15 of the Cami De Cavalls walks which are fantastic as they go through the Menorcan countryside. There is also a coastal walk to Cala Escorxada which is a secluded beach we were the only 2 on it!! It is also a lovely walk to it through woods on the cliff edge.
The room for 2 of us was OK for size, the aircon was good. We had room 345 which overlooked the car park but it also had a sea view and great sunsets. The beds are not the best we have ever slept in. The hotel have got some good places inside to sit but need some TLC. The food on the first day was very disappointing but after that is got much better. We had a Mexican, Spanish and a dessert night which were all good. The restaurant staff were nice if you thanked them for clearing up and as the hotel was quiet we got plenty of attention. The Reception staff were nice and very helpful. The bar staff Wamba and Tony were great and we always had a laugh with them. The adult entertainers, Shaneese, Kate and Lewis were brilliant and entertained us from morning till late.
It is a great place if you have kids and I have never seen so many kids Reps. It is a quiet resort but suited us.More
AdeDerbyEngland, Derby England
Great holiday - needs comfy beds though!
The first sight of the hotel was a great one, at the end of the small town of Sant Tomas. The welcome on reception was excellent and we were pointed to our rooms. The room is basic but very spacious and had all that you needed. Disappointing that had to pay extra for safe. Staff in restaurant weren't the friendliest unless you had children or had been there a while. Plenty of choice on food but it does get a bit samey. The best night was the last one when they put on the Spanish dishes. Why oh why didn't they do that earlier in the week.
Cant fault the entertainment staff, particularly Lewis, who kept things going all the way to the last day. The hotel is so clean and always smells clean and fresh. The pool area is always tidy and spotless too.
For an all inclusive though, it was a little disappointing as drinks were only served in small plastic glasses (I understand why for the family audience but it is the first time I had encountered when at an all inclusive as normally get plastic pint glasses) through the day and food was only served at specific times. I thought the idea of an all inclusive was to get food when you wanted, rather than at the times the hotel specified.
Nearby there is a local car hire place (next to the supermarket), would get a car from there as 20% cheaper than holiday company. Easy to book and drive round the Island. Better value for money than some of the excursion as you really did get to see the island.
The hotel is having a refurbishment over the winter months, I can imagine that this hotel will be stunning next season with its new look.More
Good all round
We landed and we're swiftly moved on to our transfer coach and rep. Arrived at Hotel where all staff were helpful and polite. Room is basic but comfortable for any size of family up to 4. The all inclusive food is good with plenty of vegetarian options available and the kids have their own self service bar with simple unfussy food to choose from such as roast dinner, chicken nuggets, fish fingers and chips. All inclusive drinks I opted for local Malibu with a raspberry slush lovely jubbly, but there are many more local drinks to choose from. There is a deep pool with a baby pool attached outside and the beach is literally a 5 second walk. The beach is clean with white sand and clear water. Lifeguards are at hand to observe the tides and flags are arrected and signs displayed to indicate a safe water environment. Car hire readily available and cheap from reps or the local supermarket. Supermarket and local shops are a 5 second walk too. I would not recommend this hotel for young couples who want to party as it is very quiet and there is very little bars around. We are thinking of bringing our son with us next time as the entertainment was brilliant for kids and adults activities were also available throughout the day and night. More
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