This hotel lays on plenty for children, including a splash pool and a Thomson Kids’ Club. It’s right by the beach, too.
This place is just a stone’s throw from a golden sandy beach. The shops and restaurants are a 5-minute walk away, and a coastal path takes you over the cliffs to Son Bou.
The main pool gets lots of attention here - it’s big enough for lengths. And the buffet restaurant takes care of meals. This hotel will no longer be a Family Resort from May 2016. But don’t worry, it’ll still offer family-friendly holidays with Thomson Kids’ Clubs.
TripAdvisor Traveller Rating
Based On 895 reviews
- Official Rating
Family holidays designed by the experts
- Thomson Kids’ Clubs
- Thomson crèches
- Parent & baby facilities
- Guinness World Records Days
- Family entertainment
- Free infant luggage allowance
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board meals. Local alcoholic beverages and soft drinks 11.00-23.00 - restrictions apply. Afternoon tea 17.00-18.00, sandwiches and ice-cream 11.00-13.00 and 16.00-18.00.
Facilities ► View all
The outdoor pool comes with a section for the older children. Sunbeds and parasols align the surrounding sun terrace.
Thomson Family Resort entertainment programme
Thomson Family Resort Entertainment is available May to October 2015 only. Enjoy the quizzes, talent competitions and professional shows that are part of the entertainment programme.
Thomson Kids' Club
Available May to October 2015 only. Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
TripAdvisor Reviews Show more reviews »
10 night stay
Me and my partner stayed here for 10 days in May 2015, such a clean hotel, great good service, lots of things to do for children although as a young couple we found there was nothing for us, there was a few shops along the street but the town was a 45 mins bus journey, would definitely return in the future when I have childrenMore
Stayed here between 17th June & 24th June, never been to a hotel as clean as this one so many cleaning staff they are amazing, the pool bar staff all very friendly and cheerful even with there long hours, we traveled as a couple,yes there are lots of children but it made it all the more enjoyable the grass area away from the pool area is a tad quieter with views of the bay we stayed in room 428 nice room very quiet at night never heard a thing,to the manager your staff are a credit to the hotel group.More
brian p, Lincolnshire, United Kingdom
Great stay,great hotel
Just got back at the weekend from a great 2 week's stay at the Victoria playa. 7 of us in our party all together from 4 Years old to 72 years old. All had a great time. My son loved the kids clubs when he went and meeting Thompson the dog.Â The pool is great my son and I loved it.lifeguard on duty daily who was very friendly who gave hi fives to all the kids. There are plenty of sun lounges to go around,we always managed to get 7 together. We found all the staff to be friendly and helpful. Entertainment was mainly aimed at the kids although a couple of acts were for everyone and were good.Â Rooms maybe basic but for the amount of time you spend in there who cares. Hotel bar and restaurant recently updated and are really nice.Â Food was great and plenty to choose from. Different everyday and something for everyone. The beech is a stones throw from the hotel and is beautiful . Great sunsets in an evening.Â Overall great stay loved the hotel the location and everything, would definitely visit again.More
Wonderful family holiday!
Having read many reviews on this hotel I think I may have been staying in a different hotel to some of you! Some of the complaints I have come across amaze me! We stayed at this lovely hotel from the 3rd of June for two weeks. The Victoria Playa is spotlessly clean throughout and the staff are friendly, polite and very helpful. Rooms-on the small side but more than adequate for showering, changing and sleeping in. How much time do you need to spend in your room on a foreign holiday??? My only niggles regarding the rooms are that a full sized wardrobe would be great (there isn't the space to hang a long dress-hardly the end of the world,I know) and a few more drawers would be useful. The rooms were cleaned well every day and fresh towels replaced as necessary. We had a family room with a double bed and bunk beds for the children overlooking the back of the hotel with a view of nearby woodland and a seaview to the right. It was lovely. Restaurant- recently refurbished. light and airy. Very efficiently run. The standard of food is excellent. Breakfast consists of choices such as pancakes with various fillings, cereal, toast, continental breakfast, fruit, yoghurt and a good old fry up. Tea,coffee,hot chocolate, water, fruit juice and soft drinks are all available. Lunch had a variety of hot main meals and accompaniments, soup, pasta, a huge salad bar and a lower counter especially for the children with favourites such as chicken nuggets and hot dogs. The meat and fish were cooked on view. Everything was kept filled up adequately. There was also a wide range of desserts-jelly, ice-cream, blancmange, mousse, cakes.....so much choice. San Miguel, wine and sangria are available in addition to soft drinks. No tea and coffee. Dinner-followed the same pattern as lunch (different meals of course) and there was also a hot dessert. Drinks availability as at lunch. Snacks-If I'm being honest, the sandwich and toastie snacks left a lot to be desired (but then I'm fussy) but there were also fruit cups available at snack times which were lovely and ice cream too. We were usually too stuffed to be bothered about snacking! My niggles regarding food and drink are-I wish there were a few more vegetarian main meal options. There were plenty of veggie accompaniments but it would have been nice, in my opinion to have had a veggie curry alongside a chicken curry (OK, i'm not actually veggie, just fussy so this is more of an observation than a problem). Also, between breakfast and 11am there were no hot drinks available. There was a drinks machine (payable) for water and soft drinks and the local shop was very reasonable for cold drinks but the option to grab a cuppa wasn't available which is a shame. I personally have never been on an all inclusive holiday that included bottled water so can't understand the fuss over it not being included but we just used to fill up the kids' drinks bottles at the machines at meal times to take with us. From 11am you could help yourself to tea,coffee,hot chocolate, warm milk, pepsi, 7up and local carbonated orange and lemon drinks. There was also water and fruit juices, two flavours of slush, beer, wine, sangria and a few cocktails from the machine. The bar was also open for anyone who wanted something different. Cocktails were available at a reduced price to all inclusive guests. The pool areas are kept very clean and tidy. The splash pool is ideal for younger children. All three pools are chilly-I recommend a dip after lunch when they've warmed up slightly! Loungers did go early in the morning but there are plenty of tables and chairs by the pool and also a grassy area to sit in. There are two little play areas for the children too and a soft play area for little ones. The beach is less than a minute away and is nice and clean. Parasols are available to hire from the hotel shop at 2euros per day. The hotel shop was reasonable for other items too. My daughter went to a couple of kids' club activities and enjoyed them. My son wouldn't go on his own to kids' club but attended a couple of the extra all-age parties with his sister and had a great time. We had to pay extra for some of the activities (between 5 and 10 euros) but they were certainly value for money. The reps were amazing! There was always someone available to speak to. We hired a car through them which was very reasonable. The entertainment team worked ridiculously hard. There were regular visits from Thomson the Dog, poolside quizzes and activities and where they also found the energy from to keep going at night is beyond me! They were all great with the children. My little boy is still rabbiting on about Tom-Tom (from the entertainment team). Entertainment takes place in the main bar (always somewhere to sit) but there is also a quieter bar to sit in where you could also keep an eye on the soaps and football! A guy appears a few times a week with a bouncy castle-3 euros for 15 minutes and was quite popular. However, I recommend a walk down the road to Las Dunas. The play area is open from 5pm-11pm and costs 6 euros for unlimited use of bouncy castles,trampolines and soft play area. Great value for money. Crazy golf, hook-a-duck and a bucking bronco are also available at an extra cost. Across the road from Las Dunas is a Pony Club. For 9 euros, children can go on a 15 minute (it was nearer 25 minutes) trek which was popular. There are probably only around ten shops in all in Santo Tomas but all very reasonable in prices. Bottled water very inexpensive.Nice for some souvenirs. The hotel has easy bus access to Mahon and Ciutadella, the bus stop being just over the road. It costs around 3.25euro to take a trip to these beautiful cities but would advise having the correct money if going early morning as the driver rarely has change! Also, a trip to Lloc de Menorca (a local zoo) is well worth it. We took a walk from the hotel beach across the clifftops to nearby Son Bou. Not suitable for pushchairs or small,complaining children (we had both) but a nice walk all the same. Allegedly about 40 minutes (on which planet I have no idea, even without puschair and small,complaining children it's a good hour). Take plenty of water as there is nowhere en route to grab a drink. Reaching the beach cafe in Son Bou was reminiscent of 'Ice Cold in Alex'! Also, FYI, taking the path along the coastline passes through the nudist beach! Reasons not to stay at this hotel? I can't think of any. My niggles are in no way complaints. Certainly someone chastising their child in reception (whose business is it anyway?) and a sickness bug aren't reasons in my book to avoid this hotel. We were not aware of any sickness bug during our stay but to be fair there's nothing the hotel can do other then provide hand sanitiser which they did at various points throughout. They can't be held responsible for people who choose not to use it. The noise levels varied but unless you're extremely anti-children-having-a-good-time then it's bearable. In summary, we had an amazing family holiday and created some wonderful memories. We absolutely intend to return to this lovely hotel.More
Emma C, Sheffield, United Kingdom
This was our first holiday experience with the kids so I have no comparison to other family hotels. We have a 12 month old and a toddler who turned 3 today. We visited Victoria playa from 10th to 20th June. Good points - Staff cant do enough for you, any empties are cleaned up promptly. Room was cleaned daily, fresh towels daily, staff always smiling when showing you to tables, the staff just made it! Tips for mums with young babies/toddlers Take a travel kettle for heating bottles, or preparing powered formula, take formula for fussy toddlers so you know that if they refuse the food they are at least getting some vitamins. Take your own cot mattress protector and bedding. Lots of extra nappies - foreign food means extra nappy changes. Take a blackout blind - the balcony light comes on automatically when it gets dark lighting up the bedroom until 11pm. Be aware of: The showers - water ran out the first day we were there (until the tank filled back up) so shower early-ish - our shower went from freezing cold to warm to boiling hot on a predictable cycle, so bearable but annoying. Don't bother emailing about getting a sea view room as the tips suggest - we got 5th floor forest view with noisy daily deliveries underneath. Take a box of cheerios! breakfast was more like sugarfest, coco pops, sugar puffs, chocolate crepes, pan au chocolat or sausage, beans, bacon. All fine for a one off but not 10 days straight, our toddler lived on sausages, icecream and fruit. Tip - Bag some bananas that are only out at tea time for an afternoon snack the next day. Take sugar free Vimto or juice - If your kids don't like water then take some sugar free juice, the juices aren't fresh just full of sugar, even my teeth started to ache after a few glasses. The food was ok, just loaded with either sugar or salt. Take Milton antibacterial wipes - The highchair trays are cleaned but I think we avoided bugs because we gave the trays an extra wipe down. Rooms are really small so kids struggled to sleep - we resorted to pushing the baby in the pram to get her to sleep - there's a lovely sea front walk which makes this bearable. TIP - take your own pillows, pillows are big, stuffed to bursting, uncomfortable, not suitable for a toddler and not great for adults either. Thomson's "Mothercare" cots are just the bars - first 3 nights baby woke up soaking wet because they had provided a foam block covered in plastic as a mattress, this was replaced and she slept better but the cot was just too small, she kept banging into the sides so had some terrible nights sleep. We asked for a quiet 5th floor room to help baby sleep but you just feel on top of one another with the beds all squashed together so baby cried most nights, toddler couldn't settle, no quality sleep for us or other 5th floor guests. Air conditioning was ok, you woke up a bit cold and for the last two nights our baby got a chesty cough similar to the one I had heard the baby have in the room next door before they vacated. Meal times - Not good timings for us, 6:15pm is not a good time for babies to eat especially if they had lunch at 1 and wouldn't eat the afternoon sandwiches (different cheese and ham so weren't bothered) Meal times were horrendous if I'm honest. Screaming kids all around you while you're trying to coax your little ones to eat, no couple conversation, couldn't hear yourself speak. No couple time in the evenings either, whether it be the heat, the crammed together beds or the streaming light from the balcony or hallway that kept the kids unsettled, we had a drink in the bathroom one evening!! Tips for couples - Just find a different hotel - they do place couples at the other side of the canteen but there's no guarantee you'll not get a room next to a screaming baby (apologies again to room 527) Tips for couples Santo Tomas hotel looked great for older couples. Positives Splash pool amazing (though watch out for the monkey tipping a barrel of freezing cold water over your little ones head that puts him off entering ever again) So close to the lovely beach (15 euros for sunbeds) but the beach is spotless and clear blue waters. The parks were the main attraction for our toddler and the soft play was good too. I would recommend this hotel if you are used to family holidays in hotels with other kids, but we will try a self catered apartment next time. Maybe if baby had been older it would have been better. Sun sea and icecream made all the chaos that bit more bearable so not a bad holiday, lovely hotel in comparison to others and a lovely location. TIP Avoid all inclusive, its better to eat when you want at a couple of the other restaurants away from the dinner hall/canteen chaos.More
SuzieCA, Huddersfield, United Kingdom
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