I was hoping not to feel the need to write all of this, that the hotel would live up to expectations and that, for once, Thomson's publicity would accurately reflect the quality of the hotel.
So let's start with a positive - the staff on reception were great, very polite, informative, and a credit to the hotel.
The views of Binibeca Vell were outstanding as were the glorious sunsets. The hotel is situated in a lovely location.
Now, let's turn to our room, and that's where it all starts to go pear-shaped. Although initially all appeared OK it soon became apparent that the room hadn't been adequately cleaned when we arrived - hairs and dirt in the cupboards, and a suspicious brown stain in the bidet. The floor wasn't clean, either, and there were marks all over the mirrors. The bathroom presented a different set of challenges - the seal around the shower was non-existent and, consequently, every time we used it water cascaded all over the floor. A strange smell came from the hydro-massage bath which didn't encourage us to use it. The condition of the room reminded me of a cheap dive I'd once stayed in whilst visiting Buenos Aires.
All of these issues were reported to both the hotel and to Thomsons. The response of the former was simply to offer us an additional floor mat in order to absorb the generous supply of water that was gushing over the floor (oh, and a half bottle of cava for any problems caused). No effort was made to fix the seal although they did stop the bathroom extractor fan from sounding like Concorde on take-off. Thomson (company motto: "So long as we're making a profit the customer is not a priority") had a different solution - I spoke to their rep, who asked me to fil in an online complaint form, and he then spent the next ten days studiously ignoring me whilst apparently making no effort to get us moved.
The restaurant offered fresh challenges (and, once again, I really do wish that our stay had been so enjoyable that I wouldn't have to sit here now writing this). Normally, the head of the restaurant occupies a booth near the entrance, and shows you to a vacant table. In the Hotel Vanity Eden the Maitre d' led from about as far back as it was possible to go and, consequently, was irrelevant. You were expected to find your own table, if one was vacant, otherwise stand around looking eternally hopeful. The restaurant isn't big enough as one of the waiters confided to us. The food was rarely hot enough, usually lukewarm, and repetitive. I got on nodding terms with one tray of potatoes so often did they appear. Strangely, none of the staff masquerading as chefs could ever answer my questions as to what was in the trays. There was usually a huddled conversation followed by a tentative answer that appeared to be open to dispute. I thought that the waiters and waitresses did a good job in keeping on top of things.
An episode on our last morning compounded my feelings for the restaurant The hotel provided an early breakfast - none of the coffee machines worked, and the hot water for tea was rendered redundant because there were no tea bags. No member of staff was around to help resolve the problem.
I know that star systems for hotels are a reflection of the number of facilities provided not the quality offered but, in my view, this hotel is not a genuine 4 star contender. I wouldn't recommend either the hotel or Thomsons/Tui.More
nice friendly hotel
Stayed at the Vanity Eden 14th-21st October in a junior suite.
I hadnât booked to stay here but 1 week before departure my chosen hotel the fiesta castell playa decided to close early for the season.
Hotel was really good in all departments. My room had tea/coffee/kettle,tv,safe.fridge,microwave and all were free. Also free Wi-Fi in reception and bar areas. Plenty of toiletries and towels replaced/changed as required. Had a Jacuzzi in my large bathroom which I tried and it worked perfectly. Didnât have much of a view but didnât really matter much. Room cleaning was every day.
Stayed on an all-inclusive basis. Plenty of choice for breakfast lunch and dinner and food I tried was very tasty. Good choice of drinks in the restaurant and bar as well.
Wasnât much day or evening entertainment as such, just a couple of afternoon sets by a female singer and a quiz one day. Night time was a keyboard player, a duo, a soul singer, a two man group and one night was a quiz.
I did win an afternoon quiz and had a free foot massage in the spa which was nice. Hired a bike from hotel and went for a ride round for an hour for E4.
Did two Thomson trips. One to Cituadela and one to Mahon. Both were half day trips and I enjoyed them both. You maybe could do Mahon cheaper by taxi and booking the harbour boat yourself if in a group of 4 or more but as I was a single traveller thomsons worked out the best for me.
Transfers to and from the airport were quick at around 30 minutes on arrival as stopped off at 2 other hotels on the way and about 20 minutes return as went straight to airport.
The hotel is in a very quiet area with a couple of restaurants, supermarkets and bars in the small town. The main beach is a 30 minute walk away. Bus service is limited in October.
Would I stay here again, yes if I wanted a totally relaxing do nothing holiday in a very good standard of hotel. No if I wanted more to do in the local area.
Finally I would like to thank the hotel staff and the other holidaymakers for making me feel so welcome and included as this was the first time Iâve travelled abroad on my own. Everyone was very friendly and polite and good fun.More
Our stay at this hotel was very memorable. Our room was comfortable and we had a great sea view. We received a very warm welcome from the Reception staff. Our rep was very helpful and knowledgeable. The food was excellent as were the waiting staff. We arrived when it was dark and it looked like we had arrived in Egypt as the front part of hotel where Reception is, looked like one of the Eygptian monuments! The only fault we found was the bad smell around the end of the last swimming pool area at times. Other than this, we couldn't fault the hotel and we would certainly like to go back some time.More
Linda B, Norwich, United Kingdom
We stayed here for our anniversary and loved our stay. The staff were really helpful and friendly, we were really pleased with room we were given a up grade to junior suite! Amazingly big bed and spa bath with fantastic view! Breakfast was every thing you'd expect, amazing choice and beautiful setting. We hired bikes directly from the hotel for five hours at a cost of â¬8 each... Can highly recommend! We will be back! More
Not a bad hotel but.....
We were allocated room 120 on arrival. Weren't too happy about it, as it was on the ground floor with the veranda looking straight at a brick wall. with hardly any sunlight at all. Thus, the room was dark and not too welcoming. We did ask to change our rooms or even go for an upgrade. But nothing was available (so we were told).
The food was Ok but very little change in the menu
Overall this Hotel had a strange set up with the rooms with very little thought given to the layout.
Will say though. The staff were very friendly and helpfulMore