We booked our first family holiday to stay in castell sol. When we arrived, we were disgusted! Our room was filthy. It smelt of urine and sewerage, had poo stains on toilet, an ants nest in bathroom on the sink. And we had two single beds between four. The spare pillows were blood stained and sweat/dribble stains on them too. We bought disinfectant to clean the apartment! My daughter returned home with a bleeding leg from scratching so much from the dirt! We have sent pictures off to Thomson and we're reimbursed some money... The receptionist was at first, really good and nice but somehow, it felt like we were a 'burden'. Each to their own... Wouldn't say it's a three star though.More
Great place with great views and friendly staff
Really enjoyed a great two weeks here. It was quiet except for the noise from the hotel on the hill in the afternoon but that didn't last long. The restaurant is well worth a visit even if you are not staying there. The apartments are basic but clean and there was all you need for a self catering holiday. The welcome received was very good and we will go again.More
Don't stay here. Appalling food.
We stayed at Castell Sol in August 2015. There were 4 adults and 2 teenagers in 2 apartments. We arrived on an early flight and were told our apartments weren't ready. So we waited around the pool-and waited and waited and waited. My sister's family had a wait of four hours before they could get into their apartment! Our apartment had water all over the kitchen area from a defrosting fridge, the fan in the ceiling made a racket and there was a washing machine being stored inthe corner of the living space which strangely, considering it wasn't plumbed in, contained dirty tea towels! My sister's apartment had loose wires on an outside light, a reluctant flush to the toilet and a parasol full of holes. The apartments are meant to sleep 4 but although there is a double in the bedroom (with horribly thin and grey sheets) there was a sofa bed that slept 1 in the living room! We carried a put-me-up bed from our apartment to there's but it had missing slats and a painfully thin mattress. (We donated the foam off our sofa bed so the girls could sleep ok.) The buildings themselves look very attractive and with a bit of updating and money being spent they would be adequate for self-catering. ( although there is no oven and its hit and miss if you get a toaster or kettle!) Also the pictures don't show you that next door is an abandoned half complete building site and that for several hours each evening we were subjected to VERY loud music from a local hotel down the road. The pool was rather small but most visitors didn't spend much time around the pool so it wasn't crowded. There was a build up of sun oil scum around the edge of the pool at the water line that a member of staff scraped off into the pool-yuk! There was also a notice that advised that there was a lifeguard on duty during the day-we didn't see anyone resembling a lifeguard all week!
We had paid for half-board and soon wished we hadn't! The food was dire. One night the menu (written on a piece of A4 paper) offered chicken nuggets and chips as a starter!! At our first breakfast we were offered stale cornflakes, undercooked or over cooked eggs, baked beans brought to the table 10 minutes or so before the rest of the cooked breakfast, cheap and nasty jam and fruit juice and even toast was too much of a challenge!We were told that "tea's off" so had to stick to coffee which was good. The bacon was acceptable but on the last morning were told that they'd run out of bacon-(there was a supermarket a few hundred yards down the road!)
We suffered breakfast each day but, after 3 tries, ended up eating our evening meals at local restaurants at extra expense. (Along with several other residents-so it wasn't just us!!) A fried fish starter consisted of fish fingers, squid rings and soggy battered cod pieces. A tropical salad was a pile of tasteless iceberg lettuce, tinned sweet corn, cubes of 'ham' and 4 pieces of tinned pineapple! A plate of sole and chips consisted of half a sole and 8 chips!! Most days there were no desserts offered and one evening the menu was hand written on a piece of A4! A fellow holiday maker was told when she ordered a Bacardi and coke that they had run out of bacardi and had no ice!
The chef was also the odd job man around the hotel, testing the swimming pool and working round the site in the same dirty shorts he cooked in and wiped his hands on in the kitchen!
We have delayed writing a review until now as we made a formal complaint to our holiday company to which they have now responded with a positive outcome. We hope to see this destination removed from their listings. (It was listed as a 3 star-I wouldn't give it 1 star.)
Don't let this review put you off Arenal den Castell or Menorca overall. The island is a great destination for a holiday and we have visited twice before.More
Great potential but overall disappointing!
I have just return from a week at the Castell Sol Apartments self-catering.
From the outside the apartments it looked nice and well-kept everything apart from one wall had been recently painted and the outside looked clean, however, look beyond the clean veneer and the rooms werenât at all brilliant.
We booked the hotel through Thomson and we were told that a rep would meet us at the apartments on arrival and we would have a welcome meeting the next day, this did not happen. I looked in reception for meeting times for the rep, it said there would be a meeting at 6pm the next day so I turned up nobody was there from Thomson. After emailing Thomson while away we were told this was an unsupported hotel and if we wanted to speak to a rep we would have to visit another hotel.
Having a rep would have been useful as the first apartment we were given on arrival had damp, the bathroom was dirty and the patio door was broken. I spoke to the receptionist who got the maid and looked over the room, they didnât seem surprised and we were moved to another room quickly. Our room change happened just before the other couple that arrived on our flight came out to complain about their room. The power to those apartments had been cut due to a kettle among other things from what I understand.
The new apartment as a little better however there was a musty smell until we aired the room and the patio door didnât work brilliantly and one handle was completely broken. Image 1 and 2. We decided to get a safety deposit box and this didnât work either, I returned to the reception who gave me another key, this didnât work either and she sent the maintenance man around to fix it, some WD40 and a another new key later and we were able to use the safe.
The room was large enough for all our needs apart from the ceiling fan in the room which wasnât sufficient to keep the room cool throughout the night. We went in late September and I couldnât imagine how warm it would get during the height of summer.
The kitchen was sufficient for our needs however there was little kitchenware to cook anything of substance and everything in the kitchen was well used, old and tired. It would have been nice to have an oven as we only had four gas rings, it would have also been good to have an electric kettle as we had to boil the water with a stove kettle. Above the stove it looked like it should have had an extractor but I couldnât find anything to make it work, the pipework seemed to exit out of the back of the apartment by the back door but this seemed to be broken too. See image 3.
The apartments had free Wi-Fi but this was âhit and missâ depending on your position within the apartment/resort and different strength signal throughout the day. The apartment seemed to be very quiet but we hardly saw anyone use the bar or restaurant and we decided to always eat out away from the apartment. The pool was described as monitored but we never saw a life guard on duty.
The reason for all these issues may have been due to the fact we stayed at the end of the season but there was very little staff to support the whole place, and the maintenance man choose the wrong times to be banging, drilling and making noise while we were sat round the pool.
There is also a derelict building next door to the apartment which wasnât very nice to look at every day and looked like it attractive some unfriendly visitors (smashed glass windows, rubbish and graffiti).
I generally try to look on the bright side of everything and although we had a few issues we didnât want this to ruin our holiday. The apartments offered a great position within the town and had good views of the sea. If you are going to visit please don't have high expectations but it shouldn't ruin your holiday, however I wouldnât return. The location was reasonable and Arenal Dâen Castell was nice enough. There were plenty of nice restaurants around and the beach and location was ideal. I would return to the town but I would stay at a different apartments.More
Apartments were clean and well equipped a bit
Dated but it's perfect for a quiet break in the sun.
We were ar the front so had a lovely sea view
The pool area was quiet and it's not far to the beach which was
Lovely. there is plenty of restaurants around and
A short walk to the supermarket The only bad point was they don't change the bed clothes and the towels got changed once but you can pay extra for the towels to get changed the best place for wifi was at the big tree in the center of the pool area.