One-bedroom apartments have space for four, with a twin bedroom and a sofa-bed in the lounge. When it comes to décor, they're brightly decorated and simply furnished. There's a good-size living area, and outside space comes courtesy of a balcony.
Apartments were clean and well equipped a bit
Dated but it's perfect for a quiet break in the sun.
We were ar the front so had a lovely sea view
The pool area was quiet and it's not far to the beach which was
Lovely. there is plenty of restaurants around and
A short walk to the supermarket The only bad point was they don't change the bed clothes and the towels got changed once but you can pay extra for the towels to get changed the best place for wifi was at the big tree in the center of the pool area.
chunt69, Airdrie, United Kingdom
Great potential but overall disappointing!
I have just return from a week at the Castell Sol Apartments self-catering.
From the outside the apartments it looked nice and well-kept everything apart from one wall had been recently painted and the outside looked clean, however, look beyond the clean veneer and the rooms werenât at all brilliant.
We booked the hotel through Thomson and we were told that a rep would meet us at the apartments on arrival and we would have a welcome meeting the next day, this did not happen. I looked in reception for meeting times for the rep, it said there would be a meeting at 6pm the next day so I turned up nobody was there from Thomson. After emailing Thomson while away we were told this was an unsupported hotel and if we wanted to speak to a rep we would have to visit another hotel.
Having a rep would have been useful as the first apartment we were given on arrival had damp, the bathroom was dirty and the patio door was broken. I spoke to the receptionist who got the maid and looked over the room, they didnât seem surprised and we were moved to another room quickly. Our room change happened just before the other couple that arrived on our flight came out to complain about their room. The power to those apartments had been cut due to a kettle among other things from what I understand.
The new apartment as a little better however there was a musty smell until we aired the room and the patio door didnât work brilliantly and one handle was completely broken. Image 1 and 2. We decided to get a safety deposit box and this didnât work either, I returned to the reception who gave me another key, this didnât work either and she sent the maintenance man around to fix it, some WD40 and a another new key later and we were able to use the safe.
The room was large enough for all our needs apart from the ceiling fan in the room which wasnât sufficient to keep the room cool throughout the night. We went in late September and I couldnât imagine how warm it would get during the height of summer.
The kitchen was sufficient for our needs however there was little kitchenware to cook anything of substance and everything in the kitchen was well used, old and tired. It would have been nice to have an oven as we only had four gas rings, it would have also been good to have an electric kettle as we had to boil the water with a stove kettle. Above the stove it looked like it should have had an extractor but I couldnât find anything to make it work, the pipework seemed to exit out of the back of the apartment by the back door but this seemed to be broken too. See image 3.
The apartments had free Wi-Fi but this was âhit and missâ depending on your position within the apartment/resort and different strength signal throughout the day. The apartment seemed to be very quiet but we hardly saw anyone use the bar or restaurant and we decided to always eat out away from the apartment. The pool was described as monitored but we never saw a life guard on duty.
The reason for all these issues may have been due to the fact we stayed at the end of the season but there was very little staff to support the whole place, and the maintenance man choose the wrong times to be banging, drilling and making noise while we were sat round the pool.
There is also a derelict building next door to the apartment which wasnât very nice to look at every day and looked like it attractive some unfriendly visitors (smashed glass windows, rubbish and graffiti).
I generally try to look on the bright side of everything and although we had a few issues we didnât want this to ruin our holiday. The apartments offered a great position within the town and had good views of the sea. If you are going to visit please don't have high expectations but it shouldn't ruin your holiday, however I wouldnât return. The location was reasonable and Arenal Dâen Castell was nice enough. There were plenty of nice restaurants around and the beach and location was ideal. I would return to the town but I would stay at a different apartments.More
Nathan W, Leicester, United Kingdom
Basic but adequate
Just returned from 14 days at this accomadation which was overall a good holiday.The Castellsol is a bit dated and tired but provides good basic rooms in a very good location overlooking the crescent horseshoe bay. The good points are,the staff although a bit thin on the ground are very friendly and Luis in reception will help you with any problems, The hotel is located within easy distance to the beach and local shops and eating places. The pool area has plenty of sunbeds but the umbrellas were a bit worse for wear but it is the end of season and it can get rather windy as it is situated on the north of the island. The room i had was 207 which is at the front of the hotel, it is a 1 bedroom appartment on the ground floor. it had a very large balcony at the front with a sea view but virtually no sun which suited as it kept the bedroom cooler as there is no air con here but a ceiling fan which does very little to cool the room at the back is a sun terrace which gets sun all day.The room had all we needed but a bit of a mish mash nothing matched except the furniture, but everything worked,ie, 4 ring gas hob, toaster, microwave oven,kettle,electric iron,hair dryer and mixture of cutlery and crockery.The big let down was the poor condition of the bath room with its old and very shabby state. There is also a bit of a musty smell about the place which will dissapear with ventilation, NO MAID SERVICE, you have to clean up yourself and take to the bin on the road. Towels changed twice per week and bedding once.More
fred h, Rotherham, United Kingdom
Terrible food! Not for anyone with special dietary requirements
I do not usually write reviews but i feel I have to for this "special" place. I visited Arenal d'en Castell with my mum, sister and elderly grandparents for a five day short holiday in September 2015. On arrival the exterior looked inviting and the location of this hotel is excellent! Then things started to go downhill. We were late arriving due to our flight being delayed however our room still wasn't ready (this was at 2pm). We were kept waiting for a good hour before we were informed it was clean. The apartment was basic and tired but offered everything we needed. It had 2 twin bedrooms, and living space with kitchenette and sofa bed. It had a gas hob, microwave toaster and sink. There was no electric kettle but when we enquired at reception we were given one. It was noted that the TV only had one Spanish channel but we didn't use this anyway. The bathroom was a little dated, my grandad had to fix the plumbing on several occasions as the taps were coming out of the wall and all the plugs were blocked. The towels were changed once during our stay however the rooms were not cleaned.
Then it started to get ugly. We were on a half board basis which was a massive mistake! The food was terrible enough as it is with a few options being read out to you by the grumpy and rude staff which were not very appealing then when they arrived appeared to be a microwaved frozen meal. On top of this my sister suffers from Coelics disease, which means she is alergic to gluten, and my grandad is diabetic. When asked what they had that was gluten free they replied only salmon which was fine. However when it arrived it definately was not salmon. The next night chicken was on the menu. My sister was then told she could not eat the chicken because it was cooked with the frozen chips and could not be separated. In other words it was a ready meal in a bag the "chef" (more like microwave technician) heated up. We then enquired about making her some fresh chips with potatoes for future nights. So the following evening they read the menu out which contained nothing that she was able to eat, the waiter said he would make her an omelette with potato. Assuming she would be getting some kind of Spanish omelette she agreed. He returned with a plate full of 3 massive peeled and plain jacket potatoes and a spoon full of what looked like scrambled egg on the side. As you can imagine she struggled to finish this. The waiter then told her off when clearing the table for not finishing it after we had apparently requested fresh potatoes. They simply do not understand that it is an actual medical condition and made no effort to accommodate her what so ever! The spa down the road had many products that were labelled "sin gluten" so we could have quite easily catered for her on our own. Just shows their general lazyness and lack off effort to feed her.
Also whilst we were eating one evening some more guests arrived who came to speak to my mum as they couldnt find any staff. My mum found the manager Luis who rudely informed her and his new guests he had left a note on reception door and he was going out.
Overall a lovely area, good for people on a budget, would stay here again just for that as it is reasonably priced. However staff attitude and food is despicable. They should not be allowed to call themselves an apart hotel if they can't actually feed their guests.More
Looks better from the outside
Just got back from a weeks holiday. As we had a one bedroom apartment on the front of the building, the views were lovely and you could see the sea. Decor was dated and basic and there were ants coming through the bathroom window. No toaster as stated and you had to boil the kettle on the gas hob as it wasn't an electric one. Wi-Fi was free but you couldn't connect everywhere on the complex, only certain areas and even then it was unstable and this frustrated my teenage son. Very small bathroom/kitchen area. Towels were changed once whilst we were there but the bedding wasn't changed. Restaurant didn't serve food during the day, only at night but didn't eat there as never seemed busy/popular. There was no lifeguard at the pool despite a notice up saying there would be. We had to leave the apartments at 11am on the day of departure but the bus wasn't picking us up until 15.40pm so we had to leave cases in the Reception until 13.00pm when it closed and move them to the bar, which was a bit inconvenient.
On the plus side, the weather was great and the local restaurants served lovely food and most of them over-looked the large horseshoe bay.More