This elegant hotel has three pools and sprawling gardens, and it’s close to the centre of town.
This hotel might be close to a national park, but it’s just a 5-minute walk to the centre of town, where you’ll find shops, bars and restaurants. And it’s about the same distance to the beach.
There are two big outdoor pools here, one with a swim-up bar. There’s a great buffet place, plus four à la carte restaurants. And a sports club keeps the active crowd happy – it even has its own driving range.
When you fancy a bit of pampering, take advantage of the hydrothermal circuit at the spa. You get one circuit free of charge per night of stay and it includes micro bubbles bed, seats with jet massage, body-massage jets, waterfalls and cervical jets, waterfall umbrellas and a room with micro bubbles. Also available subject to charges are hydrojet and shower jets, whirlpool baths, a thermal zone with two saunas, Turkish bath, thermals, ice fountains, cyclonic showers and a sun deck.
These swim-up junior suite sleeps up to three adults or two adults and one child up to 12 years. They come with bathrobes, slippers and vanity mirror. The swim-up pool is acclimatised between October and mid-May.
Average monthly temperature and rainfall for the Sa Coma location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We stayed here last week as a family of four and loved most things about the Hotel. The facilities are great, the buffet restaurant is very well run with constant replenishment of fresh items, and an amazing meat and fish station. We particularly enjoyed the Thursday night BBQ which was fabulous.
However we couldn't help but feel that we wanted to pick the Hotel up and drop it into a more picturesque town. Sa Coma is a very run down looking resort and certainly doesn't showcase Majorca in it's best light. We were only staying for 7 nights so were happy enough to stay in the Hotel, particularly as our daughters had made friends who they would play with at the pool and in the evening. I think though because of the Hotels location we would not return again for a holiday as there is just nothing in the local area that would entice you.
The adult only pool is a great idea but I think that it is too big in comparison to the family pool which is much smaller and much busier. Also the bed for the children in the Junior Suite is not at all appropriate it was barely larger than a single so how the hotel expect 2 children to sleep in it I don't know. This seemed to be a problem for other families too that we spoke to, with a lot of parents having to have 1 child sleep in bed with them.
All in all a good Hotel if you are happy to stay by the pool and in the grounds of the Hotel.More
Myself and 12 year old daughter stayed in this wonderful hotel 10 days starting late July to early August and loved every lazy minute, to the point we barely left the hotel groundsâ¦. a first for us on a Summer Hols! Attention to detail is second to none, you will never have to scramble for a sunbed no matter what time you make it poolside, rooms and hotel grounds are maintained beautifully, food is of the highest quality and ensuring you enjoy every moment seems to be the No.1 priority of every single member of staff.
We booked a Select Suite, all of which are located on the ground floor. Layout is similar to their Junior Suites on the inside but come with a large outside terrace that has sun loungers, tables, sofa, drying rack etc. so definitely no shortage of space, or danger of being uncomfortable. Or dirty! Rooms were visited by housekeeping at least twice a day and cleaned from top to bottom, even replacing towels again if they saw youâd used them. Any requests you made like for different pillows and a couple of extra bath mats remained in situ for the rest of your say, never had to ask again. Was good to have lots of sockets around to charge up devices, TVâs received a few English channels and Wi-Fi seemed to be consistently good everywhere too â you just had to enter the access code on each device every day.
Check-in staff were welcoming and helpful throughout. Nice glass of fizz served whilst they explained the layout, facilities and activities (which for other than the Spa all take place Club House or grounds of the Safari Hotel a few mins walk away). In fact all staff are stars, friendly and hard working - many seemed to be there from breakfast to when the Piano Bar kicked out c. 23:30 and back again the next day, yet all genuinely pleasant and seem motivated entirely by ensuring you are having a nice holiday.
The Manager may have much to do with this as he definitely takes a lead-by-example approach, something weâve never seen in any other 5* hotel. He was everywhere! Chatting to people around the pool, overseeing food counters at dinner, shaking hands with the entertainer at night, listening to guest comments in Reception, welcoming you in at breakfast - often saying your room number as you entered which impressed us, given there are c. 200 rooms there.
We stayed half board and only ate in the main buffet style restaurant. Planned initially to go to the others on site at least once but with the main one being so good with plenty of choice and all presented beautifully, we never bothered. Items sometimes ran out but were swiftly replaced, so the only things that took time were waiting for your omelet of choice in the morning and show cooking of items like steak in the evening. Also, not sure if this is a year-round happening but on Thursdays all dining moves Al Fresco! It was really lovely, like a mini party evening complete with a free drink on terrace, music, lots of low lighting and tables all set around the pools.
On other nights there isnât a lot going on at the hotel or outside it, but there was always a decent performer in the Piano Bar from 21:30 â 23:00 (âRuben Memoriesâ by far the funniest!) and a couple of times a week they have professional entertainment like acrobatic type shows in the large Salon Bar. Drinks prices are reasonable given they pretty much have a captive audience with a glass of cava or wine starting @ â¬3.50, cocktails c. â¬6.00. Soft drinks averaged â¬2.50.
Daytime, the Terrace Grill opens from 11:00 and offers a full bar service and a decent food menu. Again prices are good, â¬3 for a bowl of chips, â¬5 for a Club Sandwich etc. The nearest places to eat outside the hotel are a 5 min walk away but not half as nice or much cheaper.
Pool wise, we used Family one which was unsurprisingly lively, full of happy children and inflatables of every variety. Plenty of parasols and sun loungers around both pools, loungers being the sturdy wicker type with a decent mattress so very comfy! The Adult pool on the other hand was so quiet you could hear a pin drop. Itâs the one that has the swim up bar you see in all the professional photos. Thereâs also a 3rd pool, an indoor one that is perfect for lane type swimming located on the Lower Ground floor of the â2ndâ block. Beach towels are in your room and can be exchanged daily for clean ones.
Only made it to the Spa a couple of times for the free daily circuit and thoroughly enjoyed that, particularly the cross current pool bit but never managed one of the beauty, facial of lovely sounding massage treatments.
As for Sa Coma itself, it is good hour away by taxi* from Palma and as a resort is ok, not what youâd call a pretty place, full of souvenir shops selling the same tat, supermarkets and British-orientated restaurants and pubs. The beach is a 10 min walk away and is wide and sandy, with a decent clear and shallow sea that is nice in the main but heavy on seaweed in patches.
We would certainly consider returning though but only to enjoy another few days of fun and pampering at the Biomar!!
*Can highly recommend www.taxipmi.com for a reliable fixed price transfer â in our case â¬75 each way.More
Great facilities and staff in a so-so location
From reading reviews before our trip, it was rather difficult to imagine what this place would be like - all we could tell was that it seemed like a safe choice for a stay in Mallorca (which for specific reasons was what we needed this time).
To try and address this, I think anyone who hasn't been to a Protur hotel or Sa Coma in general needs to understand the 'context' in which this hotel was created. Sa Coma itself is essentially a (once) beautiful, long stretch of sand beach, which many years ago must have attracted the kind of tourism boom that now makes it look like essentially the average Spanish costa - i.e. the place got rather downtrodden (it really isn't very nice at all, but does offer 'sea & sun' aplenty). One of the hotel groups participating in this boom - Protur - went a slightly different route and stuck their hotels a distance from the sea (a good 500m?), and clustered various 'middle of the road' choices (aparthotels, 3-4*, etc.) together and added an enormous amount of shared facilities (water park, small kids park, petting zoo, any sports facility you can imagine, diving pool, driving range, etc.). So far so good.
Somewhere back in 2008 (from what I can tell this is when the hotel opened?), Protur then got ambitious and decided to launch a 5-star hotel at the edges of its development zone. Quite far removed from all the sports and other facilities actually, but compensated by putting a huge top-notch spa and indoor swimming/sauna/fitness facilities next to it. Double win from their perspective: the other hotels of their chain can now also claim to have a spa (it is just outside the 'Biomar' grounds and accessible to anyone), and the 5-star gets to benefit from the other Protur facilities. And there is now really 'a hotel choice for everyone' in their rather large Sa Coma portfolio.
The big problem with this theory is Sa Coma itself. It is simply not a 5-star locale, in fact it's a 2-star. We went and visited a highly rated beach typical of Mallorca, somewhat north of Sa Coma, where several hotels had also been developed. That was a 4-to-5 star locale: natural beauty combined with low-rise development and an all-in-all unspoilt beach. Sa Coma looked awfully downtrodden in comparison.
So why still a four-star (Tripadvisor) rating? Because this hotel tries so really hard. There are a lot of plusses, so I'll list them. The food is mostly excellent (especially the buffet), you can eat outside (have to turn up in time but we managed it every single meal), the manager is everywhere, all the time, and works his *** off, the staff in general are super friendly and attentive, the rooms are beautiful and roomy (junior suite), the wifi is really quite useable, the spa is fantastic (and well priced), there is live music every evening (some of it really top notch), drinks and add-ons are attractively priced (and especially the drinks really generously served), the hotel grounds are beautiful (though generic) and the pool area superb for lounging (think bali beds, hammocks, top-quality loungers, and plenty of room - it would take until 11:00 for the best spots to be taken and it never got full).
Minuses: the reception area is really bland and generic (to be honest first though I had when walking in was that we picked the wrong hotel - you know, the business conference type), the same applies to the inside of the hotel buildings themselves (though the rooms are beautiful with great balconies), there is a bit too much of the 'no kids allowed zone' thing going on (the nicer one of the two pools and the spa), and the hotel is ringed in by a road so from time to time you hear the buses and cars coming by. The kids club is cute but limited - don't expect kids over 6 to be very interested. Evening entertainment outside of the live music was sporadic and relatively simple, though high quality - very kids-oriented too (we travelled as a family so appreciated this). Finally, although anecdotal, the one 'a la carte' restaurant we tried was terrible (it was the Italian one - worst carpaccio ever, which is incomprehensible as they serve a perfect one at the buffet) although it had a great terrace and the waiting staff were excellent as usual. On a final note, the wine list was good (definitely not exceptional), but pricing the cheapest rose at 18 EUR is a bad idea (I never saw anyone drink rose - I would never pay above 15 EUR and it seems nobody else would).
Conclusion: take this hotel and its spa and drop it someplace else, close to a typical beautiful Mallorcan beach, and the only true complaint you could have is its rather generic style - which I suspect is typicaly for the Baleares anyway. Put it in this location however, and it becomes a question of whether you are attracted by the great facilities and desiring as 'safe choice' as we did, or simply have decided that you won't be leaving the hotel. If not, then I would then recommend a hire car (costs about x2 as a two-way transfer for one week), so when you go outside the hotel you can get out of Sa Coma - and are spoilt for choice in terms of beaches to visit in a 30 minute radius anyway.More
Just returned from 12 nights and recommend this hotel without hesitation.
We took the B&B option as we like to eat out in the evening.
Three of us staying.
Room - Excellent. We had a junior suite. Good size bathroom and comfortable beds. Room cleaned daily. No issues.
Breakfast - Buffet with a vast variety of hot/cold. Excellent quality.
Other food - Lunch in pool side restaurant - good choice, quick service. On a Thursday evening they have a special buffet for dinner - the choice and quality really is fantastic. You name it, it has it.
Pools - One family, one adult only - spotlessly clean. Good temperature. Plenty of beds, well spaced out and no issues with people reserving beds.
Things to do - Spa, mini golf, kid orientated water park - an all inclusive day ticket gives endless food, drink, ice cream. Driving range, free bikes, squash.
Service - Friendly, helpful, quick, efficient, thoughtful. For example, we asked for extra pillows for our beds and were offered the choice of feather or sponge. Nothing seems too much bother. Every department has staff that are a credit to the hotel.
Free wifi throughout, even pool side.
Location - near enough to shops, restaurants, etc to be only 5 mins walk; yet far enough to ensure there's no noise experience on your room. Beach is 10 mins walk.
This really is a first class hotel to stay and if we return to Sa Coma in the future will stay here.More
One of the best hotels we've stayed at!
This is a wonderful hotel! Service was fantastic, the rooms very clean and comfortable! The food for a buffet was amazing - Breakfast and dinner!!! We also experienced the azafran restaurant which didn't disappoint. We went with a 4 and 6 year old who were well catered for. The family pool is as nice as the adults only! The spa was a lovely retreat! The rest of the sa coma complex had plenty to entertain whole family - our children loved the paradis park and la reserva water park.
Our one and only criticism was the sofa bed our 2 children shared was a little narrow - other than that we had a brilliant week - definite 5 stars!!!More