This big, family-friendly complex dishes up plenty of pools and activities. There’s even a waterpark open from June 'til September.
The hotel is part of the Sa Coma Resort, one of Majorca’s biggest. You get to choose between four themed restaurants, plus there’s a huge lagoon pool. Children get a Kids’ Club by TUI Family Life a waterpark* from June 'til September, too.
It’s just a 10-minute stroll to the white-sand beach. And there are shops, bars and restaurants just a few metres from the hotel, while Sa Coma itself is also about a 10-minute walk away.
TripAdvisor Traveller Rating
Based On 1700 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Drinks including national spirits, beer, soft drinks. Afternoon tea 15.30-17.30. Snacks 13.00-15.00. Sandwiches 23.00-24.00. Ice-cream all day.
Facilities ► View all
Main outdoor pool
This large lagoon shaped pool comes with a wraparound sun terrace laced with sunbeds and parasol.
The paddling pool comes with play features.
Kids’ Club by TUI Family Life for 3 to 11 year olds, May - Oct
Designed for 3 to 11-year-olds, our Kids’ Clubs by Family Life offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
Rooms ► View all
Twin Room with Balcony
These twin rooms come with a balcony for some extra outdoor space. Your room will come with air-conditioning, an extra bed, fridge and a TV.
1 Bedroom Apartment with Balcony
The 1 bedroom apartments come with a balcony for some extra outdoor space. Your apartment will include a kitchenette and lounge area for that home-from-home feel, as well as air-conditioning, 2 sofa beds, fridge and a TV.
TripAdvisor Reviews Show more reviews »
Cannot really fault this hotel. Travelled here for first 2 weeks in September, didn't struggle at all with finding a sun bed, went down before breakfast at 9am every morning and found sun beds straight away, if we went to the beach in the morning we'd head back to the pool around 2pm and again found sun beds straight away (party of 14). Was a little bit worried about the hand foot and mouth we'd read about on reviews before travelling but when we arrived it was clear to see the hotel was spotless, constantly being cleaned and hand sanitizer machines at entrance of every restaurant. Unfortunately I witnessed lots of people with children entering the restaurants ignoring the machines even though staff encourage you to use them, so I don't think the hotel cannot really be blamed. Breakfast lunch and dinner has a wide range of foods so i struggle to see how anybody can complain about the variety of foods. The stirfrys are AMAZING! We went to the Asian and country grill restaurants for dinner both were lovely! Bar staff are amazing they are there morning noon and night and work so effectively and fast! Hardly no wait at the bar. Free ice creams were an added bonus. Cleaners do a great job, clean 5 days out of 7, fresh sheets and towels. Large rooms! Hotel staff worked very quickly when there was a big rain storm causing flooding. Cleaner broke my mirror, I had a note saying sorry and to go to reception and I was reimbursed the amount of mirror in full in English pounds. Entertainment mainly aimed towards children but was good, I read in a review that the entertainment is all in German, this isn't true it's translated in a few languages English being one of them. This is mainly a family hotel with lots of younger children. But I'd visit again! Beach close, and beautiful. Kings head a very good night! Can't complain. More
Screaming toddlers everywhere!
Firstly, I made the mistake of booking a TUI Family Life hotel which I would never do again. This hotel is lovely and the staff are very efficient and friendly, with excellent grounds and pool areas. What spoilt the holiday was the sound of screaming toddlers, mainly British, from 7.30 in the morning to midnight. Visited 5-16 September This hotel is entirely geared up for families with small children and nothing else. The staff and facilities including the nightly entertainment revolve around children and any adult entertainment offered, usually not more than an hour after 9.30pm was dire except for three nights out of our total 11 nights. The music that is played from about 7.30 each night in the open seating area in front of the stage is exactly the same every night with the same performances/dances to the same music at the same times every single night. There was always a heavy slant on The German audience. Visiting the buffet restaurant which generally had reasonable food, although not 4 star by any stretch of the imagination, was a painful experience unless we timed an early breakfast and late lunch and/or dinner. Conversation was drowned out by screaming and when trying to get food we had to dodge the rude or zombie-like adults. The same types of food were served every day with an abundance of chips and plain pasta. As with other reviewers, the stir fry/ grill area was very good but extremely limited in taste. Stir fry tasted the same no matter what, although there were slight variations in some of the ingredients. One night we visited here and counted 40 strollers parked outside the restaurant. The themed restaurant booking system is a joke! Why is it that there are 3 out of the 4 themed restaurants available on the Safari Park premises and yet the other two hotels get dibs on bookings too. I hasten to add that it was not possible to book any of the other restaurants on the other two adjacent proturhotels sites apart from Goa which was directly across from the front entrance. Having to queue for at least an hour just to get a seat at one of these really wasn't worth it at all. We ate at Cardamom-a third rate Asian fusion restaurant which was more like a canteen serving schools food which was tasteless, and La Fontana-Italian not! This was really appalling and everything we had tasted like it was out of a packet and reheated. I have never tasted such appalling food masquerading as Italian. My advice stick with the buffet or go into Cala Millor for a delicious and cheap meal at one of the sea front restaurants. Our twin room looked out onto the stage area so noise levels were at their height, although I would rather have been there than overlooking the car park. The maid service was unpredictable and not as you would expect in a hotel. We had holes towels, and a marked pillow case and the floors, particularly in the bathroom were rarely mopped. The shower threw water over the tiny bathmat so this ended up soaked and we had to use a towel on the rest of the floor to get between the shower and the sink as steam made it treacherous. Not enough storage space either. Mirrors versus plug points were also an issue. If, like me, you have fine hair then you don't want tot be drying it in a steamy bathroom where the extractor doesn't work. In order to to this in the main living area I had to plug in by the bed and stand to dry my hair in the mirror at head height. If you are vertically challenged forget it! Safe- 5€ deposit and 3€ charge per day Towels - 15€ refundable deposit per towel. You must get a ticket for this or end up arguing at reception because they messed up. Resort tax- paid up front Wifi- very poor. Only available around the pool by the front bar near the stage and in the main foyer area. Further away it's too weak and inconsistent. So when they say pool area in the write up ignore that. Drinks-non brand spirits, Estrella Damm beer, soft drinks and tap water, tea and coffee. Fruit juice available but not fresh. In brief a nice hotel with pleasant staff and good facilities but let down by the entertainment, food and extras which should have been included. If you have a very young children then this is the place for you. This is not 4 star but 3 star plus at the most. Thomson you have failed on this one.More
We stayed here in the middle of July 2017 as a last minute trip to catch some sun. We had read the reviews and thought they were ok so we decided to go for this hotel and location, we wasn't sure what to expect but we had a great few days here catching a tan. The pool areas were great and there's lot of pools to choose from. There's always plenty of sun beds and the entertainment around the pool in the day time is also really great to. Breakfast time for food was really good choice of selection and it was the exact same for lunch. With regards to the evening meal we ate at the different themed restaurants every night our favourite was the grill restaurant we definitely would recommend you have to try this one it's the best out of them all and a great selection of food to pick from also. The bedrooms are a good size room with lots of space the only downside would be there's no television in the room with the bed and also the beds are hard to sleep on so we slept on the sofas that are provided in the "living room" area. Staff are friendly and helpful and in particular one member of staff stood out for us with great customer service and such a happy sole, he was part of the entertainment team we can't remember his name but it started with a Z. Location of the hotel isn't to great as there isn't anything outside of the hotel so you are pretty much stuck at the hotel there are a few bars and shops outside and a supermarket around the corner. The beach is on a 10min walk and a really nice beach too and clean, would defiantly recommend going for a walk on this beach. The cleanliness of the hotel overall is good and we would definitely recommend this hotel for a sun bathing holiday with the kids. More
arrived 9th September for a week, three adults and four kids in my booking aged 1,2,6,14. First impressions were good, reception lovely and we were pleased with our one bedroom apartments on the 3rd floor. Would highly recommend the one bed apt over the twin room, so much more space. The beds in the main bedroom are awful, very, very hard and uncomfortable.Agree with previous comments about noise but i find this pretty standard everywhere. The cleaning staff do an excellent job keeping the rooms, grounds, etc spotless. we had to visit the restaurant on the right side of the building which i much preferred as other side had a strange smell. The food in the restaurant was excellent especially the stir fry station, fresh cooked meats and the omelette station in the morning. I can't fault the main restaurant at all. AT lunch you had choice between main restaurant or country grill. Went here first day and flies were everywhere :( They were crawling along the food and constantly bothering us. Really off putting. we avoided eating here but lunch only served 1-3 then afternoon tea in there. Much preferred my hotel last year who made fresh hot food at poolside bar all day. We paid into the water park three days as the kids pool there is much safer and better for young kids. at a charge of 13.50 per adult and 6.50 per child this was expensive but food and drink was included. i have to say it is not really a water park, a well equipped kids pool and two small adult slides which are not very slippery. It was so much more spacious than the main pool and the food at lunch was much nicer and no flies on everything. The hotel should consider making the 'water park' free for residents. The sunbed spaces here more generous too. We found this hotel far too big for us as a family. It is vast and i didn't feel safe letting the children out of eyesight. I much prefer a smaller complex, where you can build a relationship quickly with staff . I couldn't know people here in a month. The entertainment at night was poor, had much better shows. Also at the kids disco all the parents stand at the front so you cant see the kids??!! Very strange. We let our 2yr and 6yr old join in one night but they were knocked over by adults! There is a choice of three cocktails on all inclusive they were just ok. Beer and wine were good. Sa coma itself was not for us. The sea was also very choppy when we were there. Not safe for kids to paddle in. We have been to superb beaches in alcudia, lanzarote and fuerteventura that were amazing and the sea was so still. We went to kings head and britannia bar couple nights. also had breakfast in JJ's up at huge supermarket eroski and restaurante atlantic which were both fab. Eating out and drinking out is expensive in sa coma compared to lanzarote. I think this hotel is definitely for families, though we would never, ever return. We don't want butlins in spain, we like smaller hotels with personal touch. Not sure if it deserves four stars tbh. If you are thinking of booking i would like more towards holiday villages or elsewhere.More
Poor food. Queue for everything. Food was tasteless. Family of 6 put into two separate rooms, asked to be moved and got pushed from TUI back to hotel staff. No way a four star hotel. No rules around the pool it was mayhem. More
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