The family-friendly Puerto Azul Suite Hotel presents buffet dining, a great pool scene, and easy access to the sands.
The Puerto Azul Suite Hotel is in a great location for families. It’s set a little way back from Puerto Pollensa’s sweeping bay, so you’re looking at just a couple of minutes’ walk to the nearest sandy beach. And the icing on the cake - the rooms and restaurant have been recently refurbished.
In terms of design, the hotel is Spanish through and through. Bright, whitewashed buildings sprout from grounds peppered with palms, and the whole place overlooks the Vall de Boquer Mountains.
We stayed at this hotel from 14th to 21st October this year. The hotel has been refurbished and all the rooms updated. All areas are very clean which is a credit to the cleaning staff and fresh towels are available every two days or whenever requested. Reception staff were friendly and helpful at all times. No problem getting loungers around pool area as the hotel was only a week away from closing for the season.
Maybe this was the reason the dining room was so poor. It felt like no effort had been made with the preparation of the food and very little choice with same food on offer many evenings. The waitresses were very pleasant but the staff on the grill both morning and evening gave the impression that they begrudged you being there.
Having read many excellent reviews throughout the year, we were very disappointed and ate out more times than we ate in the hotel.
We recommend that people do not visit this hotel in October as it is made clear some of the staff resent you being there.
Sadly, we would not return to this hotel.
Been to this hotel 7 times over the last 7 years and going again next year. Always been highly satisfied. Excellent freindly staff, clean rooms and good food. Love the resort too very laid back and quaint, many good little cafe's and bars especialy around the square or on the beach walk and little harbour. We just can't wait to be back there. More
Andrew Roland B,
Nice fresh hotel
We had a short 5 day stay in this hotel and we were pleasantry surprised as we stayed at what would normally be the end of season and most places would be winding down- not here.
The hotel has a very nice clean (circulated aromas everywhere) fascade and all very well maintained ,gardens were well kept and all fixings looked fresh .,Reception was always staffed with helpful people ,entertainment was good for a small hotel.The staff were always friendly and smiling and chatty and nothing was a problem.The room was in a block that looked like a chic modern new build with automated lights and ventilated walkways that kept it all feeling fresh and clean and it was.The room was entered via a large stylish door entering into an air conditioned room with what looked like all new fittings and furniture ,the bedding was always fresh along with towels and room cleaned daily (faultless).
The room has a safe safe for the standard 2 euro a day but worth it as you also get free wi fi (code free) 5 meg up and down and usable in your room (no sitting in reception) if you sit in reception you can even plug into one of the many sockets and charge whilst catching up on mails.The bar staff are very helpful and tea coffee is a nice extra to a bar as we choose not to drink and tea for 2 (4 cups out of one teapot) was 3.60 euro .
Overall the food was nice typically English but always hot and fresh with staff always checking the quality of what was on offer,again all staff faultless.
The hotel is about 2mins from the beautiful front were it is a nice place to spend your time just people watching or taking in the peace and quiet,the local bus is about 5 mins from the hotel on the the front and to go to Alcudia cost 6 euros for 2 return and the market in Alcudia is a sight and experience on a Wednesday .The same bus stop takes you anywhere in Majorca ,.during the day we found a lovely little restaurant Can Pescador right on the front ,brilliant staff and service ,never rushed and fresh cooked food ah so very relaxing.always busy within 10 feet of the beach.overall we go again to the same hotel no question.More
sooty1829, Hartlepool, United Kingdom
What a shame
We have just got back from this hotel, stayed there for 10 days beginning of October. The hotel is everything everyone has said, spotless, nice rooms (we overlooked the mountains) lovely staff but the food is not great. I would have easily given this hotel 4 stars but for the food. The girls in the restaurant are great but under so much pressure. I cannot understand how people can say there is something for everyone. Ended up having yoghurt for breakfast and salad and boring puds for dinner on the nights that we did not go out. It is ok to say that there are great bars and restaurants nearby but why should you have to go out when you have paid for the food. With a little bit of care and some decent meat that is not like shoe leather this hotel could be great. The location is great just get food sorted.More
Maggie G, Leeds
Stayed here for 10 days. The room allocated was A308 which was spotless as was the rest of the Hotel. Thats the end of the Good news!See below for comments on this room.
The food was Mediocre to say the least. We are not fussy eaters but like hot food to be served hot. Most of the food was poor quality,powdered scrambled egg for instance! The sweets were bland.Best part of what was on offer were the bread rolls
Entertainment at night was a game of Bingo or a couple of has been singers or dancers. Cant comment on the daily activities as we did not use the pool area due to the overpowering noise from the kitchen Extractor
Dress code for the Restuarant at night was like a come as you like party.At least 50% of guests ignored the dress code and turned up in shorts,singlets and flipflops and that was just the female guests .As for the men in Bugie smugglers what can one say.
Most of the staff were great,especially those on reception,More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.