The family-friendly Puerto Azul Suite Hotel presents buffet dining, a great pool scene, and easy access to the sands.
The Puerto Azul Suite Hotel is in a great location for families. It’s set a little way back from Puerto Pollensa’s sweeping bay, so you’re looking at just a couple of minutes’ walk to the nearest sandy beach. And the icing on the cake - the rooms and restaurant have been recently refurbished.
In terms of design, the hotel is Spanish through and through. Bright, whitewashed buildings sprout from grounds peppered with palms, and the whole place overlooks the Vall de Boquer Mountains.
TripAdvisor Traveller Rating
Based On 888 reviews
- Official Rating
Unbeatable value holidays
- Fantastic value for money
- Wide range of destinations
- Opt-in extras like in-flights meals or a larger luggage allowance
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
The large curvy outdoor pool is divided into sections to suit all swimming abilities including a children's section ideal for the little ones to splash around in. Sunbeds and parasols are dotted around the sun terrace making the most of the space.
Breakfast and dinner are on offer here serving a variety of hot and cold dishes. There's an outdoor terrace for al fresco dining too.
Make your way to the pool bar for snacks throughout the day, plus alcoholic and soft drinks. There's seating in the shade and on the sun terrace here too.
Rooms ► View all
suite with balcony
These stylish suites are designed with a neutral décor and complementary furnishings. You’ll have room for up to 4 with a twin bedroom and 2 extra beds in the lounge. Complete with a TV, fridge and hairdryer. There’s a balcony outside which is perfect for that extra bit of space.
TripAdvisor Reviews Show more reviews »
Great Family Hotel with good location
This is a great hotel to stay at with a family. very close to the beach and pine walk which is a really enjoyable walk with young children. The entertainment was good with enthusiastic kids reps. the rooms are spacious and clean. The food is quite heavily salted and could be a bit on the dry side, but perfectly edible. it can get busy around the pool and you will soon become involved in staking your plot even if you don't want to. Very minor downside the televisions regularly lost UK channels on an evening. We didn't go to watch TV so not a big deal. Puerto de Pollensa is simply fantastic.More
Lovely hotel but food not good
My husband, 5 year old daughter & I stayed in the 4* Puerto Azul Suites for a 10 night stay at the start of the school summer holidays- end of June/ beginning of July 2016. Our room was very clean however we had a terrible outlook- the room was located above the reception, so the balcony faced onto the gable wall of an adjacent accommodation block & looked down onto a dirty glass roof above the reception. However the wifi coverage in the room was good so my husband didn't want to ask to be moved incase this was impacted. We stayed on a half board basis & were not impressed with the standard of the food. At breakfast the tea & coffee were dreadful: our own instant coffee in the room tasted better. ( We had been on Trip Advisor before booking so we knew to bring our own travel kettle, cutlery, cups etc with us). After the first breakfast my husband tried to buy a decent, freshly made coffee from the bar, but alas the bar didn't open until after breakfast time. The food itself at breakfast was below par- the croissants/ pastries were covered in icing sugar making them far too sweet ( this is coming from someone who has a very sweet tooth!), one of the chefs who fried the eggs continually broke the yolks & would serve them anyway, it was very difficult to get a soft fried egg & lastly, the omelettes weren't great - the cheese that was in them tasted awful. We have holidayed in Puerto Pollenca twice before in different hotels & Puerto Azul by far had the worst breakfast- we didn't have these issues at the other hotels. After 3 breakfasts, my husband stopped coming & paid for breakfast elsewhere. Dinner - the water & juice machines were switched off for dinner time so you had to order & pay for this kind of drink from the bar. I thought this was ridiculous, it should be free if you were half board, especially if they were free at breakfast. The food wasn't great either, in general it was lukewarm & a lot of it was just convenience food. If you stuck to the salad of the day or the meat/ fish from the hot plate that was the best quality choice. My daughter, who normally loves desserts, had a chocolate mousse on the first day & described it as OK, which is unheard of for her. I sampled it myself & would rather not have had it at all. We ended up eating out most of the time in PPs lovely restaurants- during our 10 night stay we only ate dinner in the hotel 3 times. Sunbeds were an issue during our stay. People started reserving them with towels from around 6am but not actually using them until around 10am after breakfast. If you didn't join in you were left with sunbeds in the shade further back from the pool. Having a 5 year old who needs to be supervised in the pool, we had no option but to join in. As a result we did not feel properly rested as it was impossible to go to sleep early at night due to the noise from the entertainment which ended around 11. The entertainment team were great. Our daughter loved the kids club, mini disco & night time entertainment as well as the games/ aerobics around the pool too. Would we stay in the Puerto Azul again? Probably not- it has lovely clean comfortable rooms, a lovely pool area, good entertainment & well located for the beach, promenade & town centre, but sadly the food lets it down. More
Spent a week summer holiday here with the family, two teenage kids and us parents. Rooms... Very clean and modern. A serious lack of hanging space for a family of 4. All rooms the same as far as I can see, but the garden rims open or to grass areas and are probably the best. Needs were comfortable, the sofa bed not as good but better than most I have used. Food... Overall pretty good for what it is. We used it fully for both breakfast and dinner and have no complaints. Service was not great sure to the number of guests. It is mostly self service buffet though so that was not an issue Entertainment... It is a small hotel and this is reflected in the acts they can get. To be honest the animation team were better than the booked guests. I would say overall the team perform to a god standard and the things like daily activities and kids club are will run and offer a food diversion . Clients... This is a family hotel, so don't expect a romantic break, lots of families and all that that brings. I'd say the families when we were there were all very nice, no loutish behaviour at all and the kids were all well behaved. The resort... Very nice indeed, family orientated and safe. Lots of nice places to eat and walk around the seafront. Would 100% recommend. If you are a family with kids then I would recommend this hotel, if your kids are set teenagers you will probably find them in the reception area on the wi-fi, as there is none in the rooms! More
Steven r, 186534
Great family hotel, good price, location unbeatable
We travelled as a family 2 adults and 1 4 year old end of June 2016. Firstly as I always now try to do with a review is to give some initial context; We have been to Puerto Pollenca 4 times now, first visit when my daughter was only 12 weeks old, where we have always stayed in apartments along the Pine Walk (which is beautiful, more on that later). However now that my daughter is 4 she loves a pool, kids disco!!, and friends to play with. There is not a huge choice of family hotels in Puerto Pollenca, especially near the pine walk, as thankfully itâs not a built up resort. So I came across the Puerto Azul suites hotel, it started to tick the boxes of pool, kids club, half board (which wasnât too fussed about as there are some great places to eat on the beach and in the old town), right near the Pine Walk and it was reasonable priced. I wasnât 100% sure about the hotel as without sounding like a snob it was 3 star and only Â£1100 for 2 adults and 1 child Half Board in June. However based on the context of a 3 start hotel, right in the heart of the action, very very clean restaurant and grounds, great staff, good kids entertainment and ok food it was a winner. Firstly the rooms; Yes again they are a little small and plain but to be fair I didnât have a problem with it for a 3 star hotel. We plumped for a garden room overlooking the pool which was great. Grounds and Hotel; Reception welcoming and clean, the small grounds kept in good condition. The bar area is quite basic and does look like 1 3 star but again was clean, bar staff were brilliant (not sure what they feed them but they were friendly all day long). I really enjoyed the pool, decent size one for babies, one for 4-6 years olds and then bigger pool for adults although my daughter and some of the kids loved diving in the bigger pool. Entertainment; I hope they pay extra money to the entertainment staff as they really do try so hard all day to keep people going and leave alone those who want to maybe just relax and read. They play pool volley ball, gym class in the pool, take the lads for football and also run a kids club for the slightly younger ones. At night they do a couple of shows, getting the kids involved, and support the other acts. Yes itâs a bit cheesy but we stayed in a 5 star hotel in our 2nd week in Sa Coma and the entertainment was just ok and all indoors. I think wherever you go there is a level of cheese , itâs the same. The kids disco at night is great and my daughter loved it as the entertainers were all young as she wanted to be involved with them â my only comment was I think it could have lasted a little longer some nights. All the entertainment is outside by the pool which I loved sitting out at night, bar is table service, if you tip them a few Euros they seem to pass your table quicker. The other entertainment shows they have one again some are a bit cheesy, but again my daughter liked it. Myself and the Wife could just sit outside and relax, it wasnât too loud. The best show they had on was the Queen night. Now Queen are absolutely not my thing at all, and I wanted to go out. However I think Freddie Mercury didnât die and moved to Pollenca as this guy , and his band, were brilliant. Restaurant; Firstly the restaurant is very well done out, it looks clean and fresh. The outside eating areas both front and back are nice, although can you PLEASE STOP PEOPLE SMOKING THERE ARE YOUNG CHILDREN THERE. The breakfast I thought was good quality and lots of the usual choices. However the evening meal for me was hit and miss. There was always something on for my daughter which was great, but some of the fresh meat was just far too overcooked to the point it was inedible. They did have good salad and fish options but again couple of fish options overdone. Itâs a hard one to evaluate as again itâs a 3-star buffet restaurant and its very difficult to cook for that many people. I must say that some nights the food was excellent. I would like to see them shorten the menu and concentrate and fresh local Spanish food. I didnât book the hotel for the food, it was an added bonus due to the cheap cost of the hotel. We tended to have long lunches out , as there are so many good restaurants in the Puerto Pollenca (the tapas at Stay restaurant on the harbour is great) and in the Old Town again so many restaurants, boutique shops and bars (the best hands down tapas in Mallorca is Bar Alhambra just off the main square, beef stew is to die for), then we would only have a light snack in the hotel restaurant at night with my daughter. In summary Pollenca, the pine walk , the amazing beach, restaurants, harbour, sangria at the Illâa dor hotel in the day, the beautiful old town with its restaurants are all still great. This hotel allowed us as a couple to still enjoy all those things whilst providing a sound family experience for my daughter with pool, restaurant, kids club, entertainment, and all that for the right price. Would I go again, 100% yes. The hotel would have received a 5 start review the night time food would have been a little better, and stopâs people smoking in the restaurants outside areas.More
Disappointed, not a 4 star
Hotel very 'Spartan' looking; bare walls in room without a single picture. Definitely not 4 star and barely 3 star in my opinion. Rooms were a great size and hotel in good position. Breakfast varied but hot food service poor. At the evening buffet the food was usually only warm and of variable quality. Staff mainly friendly and helpful. More
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