The family-friendly Puerto Azul Suite Hotel presents buffet dining, a great pool scene, and easy access to the sands.
The Puerto Azul Suite Hotel is in a great location for families. It’s set a little way back from Puerto Pollensa’s sweeping bay, so you’re looking at just a couple of minutes’ walk to the nearest sandy beach. And the icing on the cake - the rooms and restaurant have been recently refurbished.
In terms of design, the hotel is Spanish through and through. Bright, whitewashed buildings sprout from grounds peppered with palms, and the whole place overlooks the Vall de Boquer Mountains.
Stayed here for 10 days. The room allocated was A308 which was spotless as was the rest of the Hotel. Thats the end of the Good news!See below for comments on this room.
The food was Mediocre to say the least. We are not fussy eaters but like hot food to be served hot. Most of the food was poor quality,powdered scrambled egg for instance! The sweets were bland.Best part of what was on offer were the bread rolls
Entertainment at night was a game of Bingo or a couple of has been singers or dancers. Cant comment on the daily activities as we did not use the pool area due to the overpowering noise from the kitchen Extractor
Dress code for the Restuarant at night was like a come as you like party.At least 50% of guests ignored the dress code and turned up in shorts,singlets and flipflops and that was just the female guests .As for the men in Bugie smugglers what can one say.
Most of the staff were great,especially those on reception,More
HarryYork, Hong Kong, China
Let down by Restaurant
We have been visiting the Puerto Azul for many years. Our first visit was their year of opening! We were very interested in seeing the re-furbished rooms and public areas. The rooms are greatly improved with modern minimalistic fittings. Our feeling, however, is that storage facilities could have been improved. No drawers, only open shelves, which means room never appears 'tidy'
But what has happened to the restaurant food. Breakfast was ok, nothing exceptional although a good choice of food was available but the evening meals and dining experience were poor. We chose to eat at approx 8pm. We like to dress for dinner and enjoy the dining experience (this is now a 4star hotel!)We were presented with dirty table cloths, paper napkins and frequently unclean cutlery, plates etc. the food was poor. Speciality dishes included burgers in a bun! Meat dishes were usually inedible because they were so tough. How come the local markets are full of wonderful fresh vegetables yet they were hardly ever available at dinner. instant mash potato, tinned carrots etc.were frequently on offer.
The staff as always were wonderful. Reception could not have been more helpful,or friendly , cleaning staff very accommodating and the restaurant staff equally hardworking and pleasant.
Come on management check out the restaurant problems. new chefs or larger budgets? You are now 4 star!More
Cheviotlass, Newcastle upon Tyne, United Kingdom
Transferred here from a dump in Alcudia. What a change. Friendly , clean, well equipped, comfortable, quiet, excellent food and service. Short walk to seafront with lots of restaurants, shops and bars.
Suite furnished in minimalist style but the size of a 1 bedroom apartment in some places. Good sized bedroom and large sitting room with table and 4 chairs. Sofa would open to make another bed. Large balcony. Pool and surround good. Nice trees etc.
Food very tasty with good selection. Bars inside and by pool. Nice places to sit. Quiet room with selection of books to exchange. Staff very helpful and polite.
Not a word to say against the place.
Definitely going back.More
John F, Poole, United Kingdom
3 star definitely not 4
Currently staying here -
Rooms nice & newly refurbished
Very good location just a few minutes from beach & main square
You have to pay a euro per towel per 24 hours irrelevant of whether you use it or not.
Kids mini disco was not running despite being advertised as going through until end of Oct (2 disappointed little ones) also reception said it was running but animation team said it wasn't (why 2 different stories)
Food not good, scrambled eggs made from pasteurized egg with E numbers (I asked what the ingredients were)! Also my daughter has Coeliac and we were told they could cater (I emailed ahead), by that they mean they gave her a GF roll and if I purchased other bits they would cook them (we had paid for half board) that's not the service of a 4 or 5 star hotel and we have stayed at lots that have been so great with her. We have eaten out every night after 1st night experience! The choices are limited food dripping in oil, cakes taste stale just not nice.
Night time entertainment is in the reception so weird & no atmosphere! Allocated us a room next to reception sounded like entertainment was in our room they did offer to change us but seeing a booking with a family surely they should think about this?
Puerto Pollensa is really nice great for toddlers as sea is shallow & clear, loads of restaurants.More
Lou S, Welwyn Garden City, United Kingdom
Having stayed at this hotel many times before we were looking forward to seeing the newly modernised look. We were very impressed with the improvements but felt disappointed with certain aspects of our stay. The staff as usual were brilliant but we felt very sorry for the restaurant staff who appeared somewhat under pressure and short in number. We were also surprised to find on a few occasions dirty plates, cups and wine glasses together with dirty tablecloths which appeared to have been left on the same table for two days. The food also did not appear to be up to the good standard we have had on previous visits. The towels in the room were also changed infrequently.
Just wondered if cuts had been made to compensate for the cost of the refurb.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.