Back In January I booked this 7 day break as a birthday present to celebrate my sisters 60th birthday. It was a place where she had always wanted to stay, and so that is why I chose it. Both my sister and I looked forwarded to spending a good time there.
Upon arrival hotel appeared to be as shown in the Thomson brochure. We had a clean and comfortable room, but disapponted that our balcony was overlooked from three sides and we had no outlook other than another balcony. However not too worried as we did not intend to spend much time there.
Our disappointment is mainly directed to the dining facilities. Breakfast was pretty much OK and the staff did their best to please, but at time were over stretched. The evening meal however was a very dfferent matter. The same menu was served for three consecutive nights. Consequently by the third evening we resorted to eating out and did the same again on the Friday evening. Not what you would expect to have to do when booking for half board accommodation.
We were also disappointed with the pool facilities and also the sun terrace. On our first morning we left our sunbed to go for a walk and get some water and upon our return a note had been plced on them, stating that we were not permited to reserve beds. We had not reserved beds but just left them for a drink.
It was quite clear that most of the clientele were regulars and received and expoected preferential treatment.
We expressed our disappoointment to the rep at the hotel. She seemed suprised that we had a complaint and did explain that the three day menu was being trialed by the new hotel director, and id pass our comments on to him. As a result of this we were given a complementary meal on the last evening of our stay in the Terrace restuarant. Lovely meal in lovely surroundings, but would not have wanted to pay further 80/90 euros every evening for the priveldge of eating there.
Asked if it was the hotel for us by the rep? Not in our opinion worthy of the four star superior rating it has been given. We are neither fuddy duddys or party goers just ladies who like nice surroundings, good food and pleasant atmosphere.
Never stayed here before and will not be going back, the regulars need have no fear of that!More
First class experience
First time at this hotel, having usually rented apartments in the Pine Walk. Upgraded room following TA advice and well worth the extra 20euros per day to have a balcony and larger room.
My advice would be to stay B+B so as to enjoy the very many restaurants in the town some 10 minutes stroll away.
Staff excellant and very efficient and we had no complaints. Breakfast had everything and set you up for the day. The fresh orange was perhaps the best I have ever had.
The bar outside is a little expensive but the G+T's are huge! Overall not too bad for the quality of the hotel .
We went to check out the aprtments and these certainly looked well equiped and could be a consideration for the future.
All in all a great 10 day holiday with no issues.
Finally be aware this is a 90% Brits hotel and when we went most were of the retired age bracket. i would say not a place for young children!More
winckleywhite, Preston, United Kingdom
We didn't stay here but visited their G&T bar. Glasses like fish bowls and lots of wacky extras like nutmeg, cinnamon which really enhanced the drink and which I will be trying to recreate at home for friends. Cost more than a bottle of wine in a restaurant, mind you, but worth it. Lovely view of the bay and the pine walk. The kids pottered off to the beach, making it even more relaxing! All very charming, nigh on perfect.More
Pippola18, Bristol, United Kingdom
We spent 4 days here at the start of our Mallorcan holiday. The hotel is charming, a real sense of history about it though the rooms are modern and fresh. The location is perfect. Being right at the end of the Pine Walk is a nice quiet spot, it gets late sun and has beautiful views over the bay.
We splurged on a suite. This was partly a splurge and partly due to the frustrating policy whereby you cannot be guaranteed a balcony room when booking directy with hotel. The suite however was lovely. The website says it is classical décor but it had been refurbished and was very light, spacious and comfortable. It comprised a huge bedroom/lounge, a separate sitting/tv/study room, a large main bathroom and another toilet. There was also a very large balcony whch got plenty of sun. The suite was in what looks like an extension to the original building and is slightly set back from the front and overlooks the small pool. We found this ideal as whilst not as close to the sea as some rooms in the main building, it was very quiet and the views were not obscured too much.
We loved the general feel of the hotel and Gin and Tonic corner is a great place for a drink. Small niggles were that the Wifi is very slow and the gym is poor but we would happily return.More
Crellins, Douglas, Isle of Man
Dinner by the waters edge....
Top quality service, superb location .Appears to have had a lot of investment since we were last here...... some of that gentility may have been sacrificed.... but it has maintained and possibly improved the standard,
Maítre D might be a bit superior for some people but come on....it's a top spot. Table staff were so well trained it added to the evening.
Surprised that the Chateaubriand was served plated and not served at the table in a restaurant of this standard but that is a minor detail.Treat yourself to dinner here some time, you won't regret it. The Chateldon wine at €20 a bottle was perfect. Try for a table by the water, it makes for a special evening....More
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