We had a lovely couple of days here in mid October - most certainly helped by the beautiful weather. To stay at the Illa D'or had been an ambition for some time - and it didn't disappoint - in the main. We had a sea view room - although I wish we had booked a balcony. The rooms are very small - there is no doubt about that. But everything was there which we needed. And the wifi was free....
A couple of points which I hope the hotel will use as constructive feedback....The maids sweeping up in the morning at the front of the hotel were talking - however at 7.30 the noise travels - and the weary hotel guest may just want to sleep in... this is a holiday after all ....- Also - Theresa - serving the breakfast - the views are so beautiful - that we want to take them in - I could constantly hear her talking to her fellow waitress most mornings in a loud ish voice - many of the residents are elderly and may require the staff to speak up - maybe that is why her voice appeared to 'carry' - I wanted tranquillity - and almost found it....More
Fiona B, Manchester, United Kingdom
Lovely Hotel on Beautiful Bay
Had a bad hotel experience in June at Puerto Pollenca paid Â£3,500 for two weeks at Hotel Uyal B&B and got an obscured sea view room. Not the Uyals fault I was ripped off by the Holiday company. However loved Puerto Pollenca so booked Illa D'Or for a week in bid October and very glad we did. We had a pool/sea view room with Terrace. The room had been refurbished and was of good size. Quietest air con ever. Breakfast was excellent with fresh squeezed orange juice and had a glutton free area. Dinner menu changed every three days but the chef had a special on each day. Quality of the food was top class. Drinks were reasonably priced for a 4 star hotel. The hotel is situated on the 'Pine Walk' which is a cobbled walkway along the bay from the harbour with really old gnarled pines along the way. People with walking difficulties can take a parrallel road to the harbour which is conventionally paved. There is a sun terrace by the shore with adequate sun beds and brollys but there is not too much of sandy beaches on this side of the bay. I think I prefer the situation of the Uyal which faces a wide sandy beach and the promenade on that side of the bay is easier to walk on. I will be booking for the Illa D'Or though for next June.More
Willie S, Glasgow, United Kingdom
I spent a week here at the beginning of October with my husband.
We expected to have a good relaxing break and were happy to look forward to staying in a good hotel which over the years has had a reputation for quality & high standards and to pay appropriately for that.
The location is excellent.
Unfortunately, although there is clear evidence of refurbishment of the fabric of the building, there was little evidence of attention being paid to the catering.
The staff were without exception helpful, willing & friendly.
Our room was spotlessly clean and comfortable, in a good location overlooking the pool.
However, several aspects need to be addressed and upgraded if this hotel is to approach the rating that it claims (4*superior).
The dinner menu reads well, but fails to deliver. The quality of the basic ingredients and the cooking of the food is well below 4* standard.
Had some one drawn up a menu plan without explaining to the kitchen what was required or imagined?
Had management ever eaten in the restaurant in order to monitor quality, or do they simply not know what 4* should be?
No bar staff were in evidence by the pool and it was necessary to walk out to the bar area to order refreshments.
There was rarely anyone on duty to provide towels at the pool.
A questionnaire was completed 48hrs before our departure, and on departure we made our comments about the catering to reception staff.
No-one from management has contacted us in the 2 weeks since our return and therefore I have no hesitation in posting these comments on Tripadvisor.
We do not feel that we received value for money or that this hotel merits the grading it displays and were extremely disappointed that this once great hotel failed on this occasion to deliver a good experience.
Great location, delightful staff, but clear issues for Management to address.More
Everything about Illa D'or oozes quality!
We have sadly returned home after nine nights in one of the best hotels I have ever stayed in. The Illa D'or maintains an air of tradition but everything is underpinned with quality. From the first welcome off the coach to the last goodbye, everyone was very friendly, professional and welcoming. We were extremely fortunate to be offered an upgraded room to double room sea view gold plus, and all I can say is WOW! Spectacular quality, space and service. Thank you Illa D'Or!
The food was excellent as was service and the range of choices on the three day menu catered for all tastes. A wee tip - don't bother taking loads of books, as I did, as guests leave abundant supplies!
I would have no hesitation in recommended this excellent hotel, if fact before today is out we may have booked for next year, in addition to my wife's confirmed booking at Easter. Thank you Illa D'Or for a wonderful experience I will never forget.More
Great location and views
A great hotel for enjoying Port de Pollensa and this part of Majorca. Lovely waterside bar/restaurant and sun terrace. Went in early October and was fortunate with brilliant weather, which allows you to make the most of the facilities. Went half board as this was the preference of our party but on reflection would have preferred to have eaten out at different restaurants in the evenings as the dinner menu was a bit limited and not exciting, although of a good standard. Breakfast is great. Quite a variety in rooms as one of our party had a single room with no windows whereas the rooms with sea views or best sea views are great - book direct with the hotel to get these as the intermediary online companies can't get these. Quite an elderly clientele out of season. The apartments to the rear are better for families and have their own pool.More
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