I spent a week here at the beginning of October with my husband.
We expected to have a good relaxing break and were happy to look forward to staying in a good hotel which over the years has had a reputation for quality & high standards and to pay appropriately for that.
The location is excellent.
Unfortunately, although there is clear evidence of refurbishment of the fabric of the building, there was little evidence of attention being paid to the catering.
The staff were without exception helpful, willing & friendly.
Our room was spotlessly clean and comfortable, in a good location overlooking the pool.
However, several aspects need to be addressed and upgraded if this hotel is to approach the rating that it claims (4*superior).
The dinner menu reads well, but fails to deliver. The quality of the basic ingredients and the cooking of the food is well below 4* standard.
Had some one drawn up a menu plan without explaining to the kitchen what was required or imagined?
Had management ever eaten in the restaurant in order to monitor quality, or do they simply not know what 4* should be?
No bar staff were in evidence by the pool and it was necessary to walk out to the bar area to order refreshments.
There was rarely anyone on duty to provide towels at the pool.
A questionnaire was completed 48hrs before our departure, and on departure we made our comments about the catering to reception staff.
No-one from management has contacted us in the 2 weeks since our return and therefore I have no hesitation in posting these comments on Tripadvisor.
We do not feel that we received value for money or that this hotel merits the grading it displays and were extremely disappointed that this once great hotel failed on this occasion to deliver a good experience.
Great location, delightful staff, but clear issues for Management to address.More
Everything about Illa D'or oozes quality!
We have sadly returned home after nine nights in one of the best hotels I have ever stayed in. The Illa D'or maintains an air of tradition but everything is underpinned with quality. From the first welcome off the coach to the last goodbye, everyone was very friendly, professional and welcoming. We were extremely fortunate to be offered an upgraded room to double room sea view gold plus, and all I can say is WOW! Spectacular quality, space and service. Thank you Illa D'Or!
The food was excellent as was service and the range of choices on the three day menu catered for all tastes. A wee tip - don't bother taking loads of books, as I did, as guests leave abundant supplies!
I would have no hesitation in recommended this excellent hotel, if fact before today is out we may have booked for next year, in addition to my wife's confirmed booking at Easter. Thank you Illa D'Or for a wonderful experience I will never forget.More
Great location and views
A great hotel for enjoying Port de Pollensa and this part of Majorca. Lovely waterside bar/restaurant and sun terrace. Went in early October and was fortunate with brilliant weather, which allows you to make the most of the facilities. Went half board as this was the preference of our party but on reflection would have preferred to have eaten out at different restaurants in the evenings as the dinner menu was a bit limited and not exciting, although of a good standard. Breakfast is great. Quite a variety in rooms as one of our party had a single room with no windows whereas the rooms with sea views or best sea views are great - book direct with the hotel to get these as the intermediary online companies can't get these. Quite an elderly clientele out of season. The apartments to the rear are better for families and have their own pool.More
PeterG1958, Exeter, United Kingdom
Beautiful Illa D'or
Only just home from a beautiful long weekend at the Illa d'Or. Most reviews will have summed this lovely hotel up, but here's my take.
The biggest impact for me was the photos on the web don't do it justice.
The staff are attentive and friendly. The rooms are perfect and breakfast of a high standard. As you'd expect its the little extras that make it worthwhile - eg the daily forecast left on your pillow with a chocolate as a turn down service or maybe the teapots at breakfast.
We did upgrade for 16 euro per day to a balcony, sea & pool view room & the view certainly was worth it. The drinks prices were on par with the rest of the resort but ate out so no idea on the restaurant in the evening.
The hotel attracts mainly older clientele, even though we are late forties we did get a couple of clients looking stunned we were there, but please don't let this put you off.
We had brilliant weather for the time of year and a fantastic hotel with a view to die for to top it off! We will be back . . . .More
doozy85, Leeds, United Kingdom
Great place to relax
We spent 2 weeks at the Illa D'or in September. It is a great location with friendly staff and a very good restaurant. We stayed half board, the breakfasts were excellent with plenty choice of fresh, continental and cooked. You can also eat in the outdoor area for breakfast looking over the bay just fantastic. Dinner was very good with a rotating 3 day menu with 6 choices of main course as well as a special every day. I require a wheat free diet and mostly this was catered for with just the odd slip up which was quickly rectified once noted. At times the wait in the restaurant was a little prolonged but this was only if you hit peak time at 2000. The swimming area outside the hotel was like a blue lagoon most days such a pleasure to swim in. The staff always had a smile on their faces and couldn't do enough to help. All in all a great place to go.More
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