Available from May 2017. Designed for 3 to 11-year-olds, our Kids’ Clubs by Family Life offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
This is a great complex with a range of facilities making it very suitable for families. It is the second time we have been previously having gone on a self catering basis which is no longer available. We still prefer to eat out on holiday but our preschooler got chicken pox and we were grateful for the good quality food on offer. Dinner times were always varied and even had themes. Our only complaint is the noisy canteen atmosphere but not having done all inclusive before I'm not sure how this compares. The staff were very professional and helpful. There is good entertainment on a night for small children and if you go through Thompson they do kids clubs for all ages. Playground and pool also good for young families. The Spa is also nice though didn't get chance to use it this year. Location is quite a walk to the main harbour/ square etc but we are a family who love the sceanic pine walk. The location in Port de Pollensa was a big reason why we returned. Top tip is to make the effort to get a taxi to the old town - Just gorgeous. Getting the bus to Alcudia old town is also nice for a bit of spanish culture and a wander around.
Rooms are well equiped for all inclusive. Sofa bed not brilliantly comfortable and the air con wasn't very effective.More
Some good some bad
I can see why families like this hotel. It's not to big and the apartments are well fitted out and quite spacious. The pool area has been designed to allow todlers easy accsess and is very safe. The cleanliness of the dining room is a credit to the staff given that 50% or more of the guests are under 5 years old. There is a lot going on to keep the children happy. Even pony rides. For me the downsides are firstly the food standards. Poor quality meats poorly cooked and mostly cold. Vegetables nearly always overcooked or very oily. Again never hot. ( there was a microwave to use but was discustingly filthy inside). Hot drinks were only available from machines including tea. Only mint and camamile tea bags and decaf coffee were available to make your own. Nothing in this restaurant was covered and I saw quite a few unsupervised children picking items up then putting them back. I also noticed the grill chef blowing his nose and returning to work without washing his hands. Moving on to the bar area : - Sandwiches, Cheese and some kind of meat past in covered but not chilled containers, a breeding ground for germs available all day. Alcoholic drinks very weak with more ice than anything. A very good selection of ice creams and sorbets. Lunch buffet available from 12 noon to 3pm. Can't comment on that but seemed well used. Bar staff helpful and very pleasant. I became very ill with a severe stomach upset after 4 days and never left the aprtment other than to go home.We stayed as a couple from 14th - 21st may so have been home just one day. I am still very unwell and will probably have to contact my doctor before getting better. I did tell the receptionist and the Thomson rep about my illness when booking out and they were both very concerned. I don't know if I was just one unlucky person or if anyone else suffered the same as me, but I do think that the food quality and hygiene should be looked at. I thought I was being very careful about what I ate, but you can not always allow for everyone else's personal hygiene standards especially where so many young children are involved. I hope I haven't offended anyone but this is truly what I saw and what happened. Needless to say we won't be returning and all future holidays will be self catering. As a couple in our 70's we can I'll afford for either one of us to become this ill again.More
Lesley M, 609059
I arrived with my son and mum may 7th I requested a quiet room which is what I had on arrival there were drinks and snacks the rooms were clean and tidy and although all inclusive it was handy to have the kitchen in the room to make coffee etc when little one was in bed. The pools were amazing my son was in them every day making friends and having water fights the thomson kids club was also really good staff were friendly and helpful, the food was lovely every evening there was something different and the spag bowl was amazing, I would say that I found the snack at the pool to be nice during the day than actually in the restaurant, the spa on site was lovely although u do have yo purchase hats and flipflop to enter the spa. I will Definitely be going back there wasn't much to do around the hotel u had the pine walk which takes about 20 minutes to get to a beach but with all the activities at the hotel and slides you don't necessarily need to leave the hotel. It's an hour away from most places and excursions are available I did do the katmabdu park but wasn't very good as weather was bad and not suitable for a 3 year old unless you just want to be in the splash zone but for 40 pound I expected a bit more it's quite small defiantly recommend the pirate adventure show in the evening well worth the money. All in all this holiday was 10/10 and I'm booking again More
Sophie D, 186280
Pirates was the highlight of our week
Just got back from a great week in Pollenca at this hotel. Perfect for our family and had something to keep all of us busy. The staff were lovely and very accommodating. Food was good, hotel clean. The highlight of our week was Wednesday night when we went to see Pirates Adventure! Both my partner and I, and the kids, were so impressed by this show and evening out. Definitely made our week and and topped off the perfect holiday.More
Nice hotel, great location
The location of the hotel was great, with a lovely views of the mountains and a lovely 15 min walk along the sea front to Porta Pollensa, albeit a bit cobbly.
Porta Pollensa is a lovely, quality area with lots of cocktail bars, restaurants and botique shops.It has a beach coastline but the most beautiful beaches are a short buse ride, buses run up and down the nearby resorts and it's only 15 mins to Muro beach which is great for the day and very family friendly.
The apartment was nice, clean, bright and airy and we had a nice view of the mountains. The bathroom was a little dated but ok. The staff were extremely pleasant, professional and hard working. The pool areas outside were fine, the inside one was not warm and not child friendly, long and deep. I'd like to have seen a more present life guard and pool cleaning staff more regularly.
The food was very basic, I'm a vegie and it was hard for me to say I had anything I particularly enjoyed. Lunch was served in the restaurant and there was also a snack bar, but this was very limited - one day we went and it was undercooked sausages, burgers, fries snd salad bits. Not very impressive and they could do so much better here. It didn't spoil my overall enjoyment though.
The kids night time entertainment started at 9 from what I remember and I think that's quite late. The entertainment wasn't great - but then I'm not a fan of hotel entertainment, I'd rather go for a walk and sneaky cocktail out!
We went on a excursion to the acquariam which was good and the pirate themed boat which was fabulous.
I'd recommend the hotel. We had a lovely week. They need to improve the food though.More