You get a really big pool and a children’s splash park at the family-favourite Aparthotel Playa Mar.
This aparthotel is in a scenic spot beside the mountains. It’s got big outdoor pool and loads for kids, including a splash park and a Thomson-run Kids’ Club in summer.
You’re a 20-minute coastal stroll from Puerto Pollensa’s centre, as well as its main beach. Along the way, there are sandy coves and littler beaches to explore. This hotel will no longer be a Family Resort from May 2016. But don’t worry, it’ll still offer family-friendly holidays with Thomson Kids’ Clubs.
From May to October 2015. Designed for 3 to 11 year olds, Thomson Kids’ Club offers two hours of activities, 5 or 6 days a week. And that includes at least three evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions three days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least two of them on duty at all times.
These light and airy 1-bedroom apartments can sleep up to four. They come with a twin bedroom and a sofa-bed and pull-out bed in the lounge. There's centrally controlled air-conditioning not 24 hour, plus a kitchenette with two electric rings, toaster, kettle and a flatscreen TV. Maid service is five times a week with towels changed three times a week and linen twice.
These light and airy studios can sleep up to four. They come with two beds and a sofa-bed and pull-out bed. There's centrally controlled air-conditioning not 24 hour, plus a kitchenette with two electric rings, toaster, kettle and a flatscreen TV. Maid service is five times a week with towels changed three times a week and linen twice.
Wow, we have just come back after spending a wonderful week in Majorca!
Hotel arrival: We arrived very late and were greeted with a warm smile by one of the reception staff. It was very late as we arrived in the early hours so it was nice that the check in was quick. The only thing that would have been nice is if there was someone to help with the bags and also instead of showing us a map to locate the room actually leading us to the room would have been better especially with 3 children in tow but nevertheless we found the room easily enough.
Hotel room: On first impressions the hotel reception and resort looked great. The hotel room however looked a little drab, not what I would call 4* but it had everything we needed and the beds were very comfortable.
Breakfast: In the morning we went for breakfast and were extremely impressed. The restaurant was beautifully clean and well presented and the food and choice was excellent. We have never booked a package holiday before and opted for half-board and I am so pleased we did! I would however not recommend this holiday for self-catering as the kitchen in the suite was tiny and in practical for cooking up a meal for 2 let alone 5. I do hear that the rooms are going to be refurbished, if this is the case then the kitchen area should be impoved or lose the self-catering option and people will just be disappointed.
Swimming pool: The swimming pool was most impressive, their were ample of sunbeds, however nearly all were reserved with towels and not all in use which was annoying, you could see people in the morning placing towels on the sunbeds and then walking away to eat breakfast. It would have been a much better idea to have someone on hand to offer you a towel and make sure that beds/loungers we made avaliable. The giant figures (crabs and toucans etc) in the splash pool were very great and the children loved the slides. Our overall first impression of the facilities were very good.
Staff: We met the Thompson team were also fab and informative and the entertainment team were great fun oozing enthusiasm and encouraging everyone to have fun and join in. The children loved them. We were impressed with all the staff, who were professional friendly and helpful, nothing was ever to much trouble.
Entertainment: The entertainment was good however could be improved. The first act was a acrobatic act, juggling, fire eating etc they were great fun, throughly entertaining. There was a few singing acts (Micheal Jackson & Queen tributes) which were also good. We loved being entertained. Some nights however it was a little disappointing when no act was booked, instead the Thompson reps hosted game shows which, were very well orgainsed and included fun ideas and activities but we would have much preferred watching a performance. Celebrating spanish traditions for example like watching a Flamanco dance would have been wonderful.
Excursions: We booked the Western Encounter and a trip to Katmandu (theme park). The Western Encounter was disappointing. I would not recommend this for a young family. The description sounded great so we were very excited but instead it was a long coach ride (not what we expected when the description said local) our first stop was at Valldemossa which was a beautiful village boasting great views but the church/monastry was wonderful for historians but not for children who were expected to wait for long periods of time. We hardly got to see the town as we were only granted 15 minutes after the monastery before we had to board the coach which I thought was such a shame as I love shopping and appreciating the local sights. We then visited another town and stopped for lunch. The resturant was selected by the excursion team but we were disappointed as the food came out at different times and the staff were rude. It would again have been nice to visit and have a look around the town but again there was no time as we then had to board the tram to Soller. The tram was pleasant but was way to cramped. We were travelling with our 19 month old and 2 other children, no seats were available and it was extremely hot and uncomfortable. We then arrived at Soller but once again it was rushed. We then boarded a train which again was nice (as it was an old train dating back to 1912) but it was a long journey home. I couldn't wait to board the coach and relax. It was all very stressful and expebsive. Thompson this experience should be greatly improved!!
Katmandu was fun. First impressions it was very small but the quality of the rides and oversll presentation was great. Once again the excursion description was poor as the children (9 yr old and 13 yr old) were expecting big rides but instead 50% of the rides were virtual (interactive 4D cinemas) basically interactive computer games with guns. The upside down house experience was great and the splash park and tree climbing were brilliant. Lunch also was very yummy.
Puerto Pollensa: I didn't realise that the resort was so far away from the town. We were close to the beach and there was shops, restaurants etc nearby but if you wanted to visit the town it was a good taxi drive away. We spent most of the time at the beach.
The beach: The beach was wonderful, clean, beautiful sandy beaches, pedalos, lovely restaurants, crystal clear waters we loved it! The walk to and from the resort was great and so easily accessible. This was a real plus!!
Food: The restaurant as already breifly described was great. Dinner was just as enjoyable and I loved the themed nights! Mexcian was our favourite!
Shop: There is a shop on site and although is small is great if you want to buy inflatables for the pool or a nice cool drink. I would not recommend it if yiu wanted to do a big food shop as it is very small. The staff were also very friendly.
Spa: The spa was wonderful although we didn't discover it till day 4 as it is tucked way underneath the pool (underground) I wish we had disciverdd it earlier. I treated myself to a full body massage, which was amazing.
Children's clubs: As mentioned earlier the Thompson tesm were great and my son (9 yr old) loved his time there. He was very impressed with the activities.
The nursery facilities were also very good, clean and nice staff.
Overall we had a wonderful time, we relaxed, enjoyed good food and met new friends. I would definitely recommend this holiday and look forward to our next holiday with Thompson soon! ð
Katie H, Salisbury, England, United Kingdom
After reading everyone else's reviews on here and looking over the Thomson website at pictures we were really excited about our trip but it just didn't live up to our expectations. I am still reading other reviews and wondering if we have just been unlucky as it sounds as if we stayed somewhere else. However, the room was our biggest disappointment, on first entering you couldn't miss the smell of damp and the musty linger in the air, as the week went on we found that things were damp in the room and getting into bed at night often the sheets felt cold and damp and there was always such an unpleasant smell. Damp aside the room was dated, shabby and no way big enough for how it's sold. We stayed in a one bedroom apartment with myself, husband and 11 month old daughter in the main room, and mother in law and 7 year old son on the beds in the lounge - not only were we all tripping over each other but the beds just aren't adequate, one is practically on the floor which isn't nice when the room just doesn't feel clean and we also had visitors by way of ants crawling around. I had to make sure no bags or cases were left on the floor as found a family of ants getting cosy in my baby's change bag. Yuk! The rooms need a complete refurbishment. With a young baby I knew I would have to be in the room sometimes while she napped or went to bed early but I had a vision of sitting on the balcony relaxing with a glass of wine and reading a magazine, this couldn't happen - our balcony looked out to the bin dump and a road, the atmosphere just wasn't nice so I opted for staying in doors and wishing I was at home. Being 11 months my daughter is crawling a lot and attempting to walk, she stood herself up against the wardrobe one day and a plank of wood fell on her, luckily no injuries and my mother in law was right behind her but it could have been much worse, shows how old the room was, it would have come down (with nails sticking out btw) had anyone bumped into it. The pool area is good, the slides are a great addition but this also just isn't clean enough by our standards, the nice maintenance man hoses it down every night so yes all the days debris goes right into the pool, and it needs a jolly good deck scrub. Others have mentioned the sunbed situation so I won't say much on this but we had to join the masses and my husband went out and joined the bun fight at 8am every morning. The plus points of this resort are the staff, both the hotel and Thomson staff are brilliant and do a great job of providing the best customer service and entertainment that they can, the reception staff did offer to move us when we complained about the damp but in the first few hours we didn't actually realise how bad it was and had already unpacked. We therefore chose not to move as it was going to be in the evening which isnt ideal with the baby (they thought the new room would be ready about 9pm) and we thought the room might smell better with the doors open and some air through it - in hindsight I wished we had moved but the room would have still been small and dated, just not damp and smelly! The buffet is good, food is of a good standard and plenty of choice, it's not ideal though that kids can help themselves to really unhealthy options at all meals. A couple of days the ice cream was out at breakfast, there were always chocolate cakes and donuts in the morning and fizzy sweets at lunch and dinner. Our son is very good but it does make it difficult for parents. In short, the food and staff are good, the rooms and pool cleanliness are not. We are put off family package holidays now.More
Nicola H, Surrey, United Kingdom
Another Great Stay
Visited recently for 8th time. Great time had by all.
Always kept clean and tidy with excellent staff, in particular Sebastian (and Luis) on reception. Big thanks to Abbie and Naiomi, the Thomson entertainers for helping my daughter when she cut her foot badly on a glass some fool had left on the dancefloor. All the Thomson and hotel were very helpful dealing with this.
Massive improvement with the sunbeds in comparison to previous years, well done.
Only negative is the ongoing greed of Thomson who continue to increase the prices to ridiculous levels for their regular customers of X years. A lot more not returning next year because of this. Terrible customer service. More
linz68, Sunderland, United Kingdom
Lovely relaxing holiday
We had a lovely holiday in Port de Pollenca and Aparthotel Playa Mar is beautiful. The reception staff are so helpful and pleasant.The staff in the dinning room are all very attentive. Our children loved the swimming pool and the slides and spent many hours in there while we relaxed by the pool.
The Thomson entertainment team are superb and as many reports have said they work tirelessly from morning until late at night ensuring everyone is enjoying themselves. Crazy Chris has a natural talent for encouraging even the quietest of audiences to join in and have fun.
We visited the old town of Pollenca which is a must see ,especially climbing the famous steps to view the outstanding scenery of the coastline, the old town and beyondMore
This was my first holiday abroad with my wife and 1 year old daughter and I was very impressed by it all. On arrival we were greeted by very friendly staff, especially Luis and lena (these two were so amazingly helpful). We were given our room keys and we headed on up. The rooms were adequate, you get your own kitchen and bathroom with shower. The kitchen comes equip with a microwave and cooker. The only thing I would recomend it you bring your own hair dryer. The pool area is great, I would recomend that you head down early ish as most people reserve a sun lounger. We went all inclusive and were not disappointed, the restaurant is run by tolo and he's is ever so friendly and made a lot of fuss of my daughter. The pool bar is fantastic, great beer and cocktails served by friendly staff. I was served by David most of the time and he made us feel so welcome. Lastly to the thomson reps, I got to know a few of them and I have to say they really know how to keep us entertained. For the kids they have the kids club and little pups run most of the day and finishing at 7:30pm. From there they had bingo for the adults and a diffrent performance every night from a magician to a jackson five act. A big big big big appreciation to crazy chris, nutty niaomi and to abigattor who were fantastic our entire stay. If your looking for a lads or girls holiday I'd say probably not for you but if your looking for and amazing family holiday it's absolutely perfect. Port pollenca is a 20 min walk away down the beautiful pine walk. A big thank you to all the staff at playa mar and a big thanks to the thomson reps, hoping to see you all again soonMore