You get a really big pool and a children’s splash park at the family-favourite Aparthotel Playa Mar.
This aparthotel is in a scenic spot beside the mountains. It’s got a big outdoor pool and loads for little ones, including a splash park and Kids' Clubs by TUI Family Life in summer.
You’re a 20-minute coastal stroll from Puerto Pollensa’s centre, as well as its main beach. Along the way, there are sandy coves and smaller beaches to explore.
TripAdvisor Traveller Rating
Based On 1659 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Unlimited national beer, spirits and soft drinks. Tea and coffee. Sandwiches, fruit and kids' ice-cream.
Facilities ► View all
Kids’ Club by TUI Family Life for 3 to 11 year olds, May - Oct
Designed for 3 to 11-year-olds, our Kids’ Clubs offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our TUI Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
It’s designed like a cloverleaf with one leaf set aside for toddlers, and edged by sun terraces laden with loungers and palms.
The little ones won't want to leave once they see the menagerie that is the hotel splash pool. With slides, waterfalls and water jets this custom made splash area will keep them happy for hours.
Rooms ► View all
Superior Suite with Balcony
Studio with Balcony
These light and airy studio rooms feature twin beds, 1 child bed and 1 sofa bed in the lounge area. There’s a balcony which gives you that extra bit of space outside. Plus you’ll have a fully equipped kitchenette and satellite TV.
TripAdvisor Reviews Show more reviews »
Lovely hotel ... just too busy at night
We arrived Sunday 23rd July for a two week stay. We have two children aged 10 and 7. We have stayed here before, but it was 4 years ago so we knew there would be changes!!! Check in was great, glass of fizz for us and juice for kids, biscuits and fruit!! Perfect start!! We were in a new, updated apartment, block 3 room 3113, well worth the upgrade!! Although not the facilities for self catering, so only suitable for all inclusive. We had a kettle, fridge and microwave and that's all. Washing cups had to be done in the bathroom and only 2 cups even though 4 of us in the room ( my 2 like a cup of tea!!) but was in no means an issue. The room was spotless and Maid service every day. Now to the actual holiday!! We can't fault the hotel, pool, or restaurant, they are well maintained and soooo clean. The entertainment is great and the reps work non stop and are fantastic! Our only complaint is that there is no where near enough seating at night. We liked to walk to pollensa some nights, getting back to the hotel for about 9pm ( entertainment starts at 9.30) but some nights we couldn't get a seat so we either had to go back to our room, ( bit early!!!) or go back to the port for entrainment, which obviously cost us money!!! We did query as to why extra tables couldnt be brought from nearby restaurant, as this would have gone a long way to resolve the shortfall of seating, but they weren't prepared to do this!! This is definately something the hotel needs to address as there were a few unhappy people!! (Which lead to an added cost to an all inclusive holiday!!) Overall we had a great time and would definately recommend this hotel. More
Potential perfect holiday
We booked the playa mar on a whim, due to a good offer (free child place) and overall price. The reviews at the time (last summer) were OK overall. However, we received an email from Thomson in December saying that the hotel was being refurbished - great we thought! We also noticed that the reviews for this summer were looking even better, so we were really looking forward to our stay here. We are a family of four, two children aged 10 and 13. We stayed for a week at the end of July/beginning of August. Do not worry about slightly older children being bored, there is plenty for them to do and lots of other children the same age - the slides went down a treat. A very good Addition in our opinion - very safe and fun at the same time. Teenagers, however, not so much on offer, but that suited our teen! We arrived quite late at the hotel (11pm) and were very grateful to receive a glass of bubbly and to find that the restaurant had been kept open with some food (meat, breads and salad) for us. We were taken to our room, which we were told was a 'nice room' by reception with a garden area. Unfortunately, this was not a refurbished room. We had been allocated a room in block 1 (a great block) but these rooms have not yet been refurbished. The room is basic and cleanish but not what we were expecting due to the email we had received from Thomsons in December - all the highlights we had been told to expect were not true. The garden terrace was a lovely touch with a Balinese bed and a garden courtyard area next to us (between us and block 2). My husband did explain to reception about the room situation but were told that blocks 3 and 4 were full (these are the refurbished zones) and had been sold as 'superior suites' - so much for booking early!!!! We managed to have a look in one of the refurbished rooms and found they looked very nice, with a pull down double bed instead of a sofa bed (remember my children are not little - this would have been ideal for us). If we had been allocated one of these rooms I think my review would have been the full five stars - but sadly for us our room was older and smelt fusty at times. Room cleaned most days at our request but no change of bed sheets and we had to ask for new towels. I was worried about the sunbed situation - but to be honest we never struggled to find 4 sunbeds around the pool area - 8 am and 11am on some days. Yes, we noticed towels out early and if you want a particular spot then you will have to join in with the game playing. Again, we noticed that around the shallower end of the pool and by the slides were taken early, but for us who were happier around the deeper end of the pool, no problems whatsoever. Pool is lovely, saw them cleaning everyday. There are lots of children and inflatables in the pool - saw someone moaning about this on a review - what do they expect at a family hotel? The slide section is an asset and although we didn't use the baby splash pool looks good. When we arrived it was quieter and as the week progressed, noticed a change in numbers - but all fine. Mostly families, saw a few couples, clientele all seemed nice. Most people dressed up in the evening, which was nice to see. Food and drink were better than we were expecting. People have moaned about the quality of the cuts of meat, we only eat chicken and beef and they were all good. Lots of salads and vegetables and pleased to see other potatoes on offer, rather than always chips. I will say puddings are very limited and no signs to say what they actually are - frustrating! Breakfast good - omelette station, fresh orange juice (machine) but tea was in a word 'horrible'. Tea should not come out of a machine and as for the tea bags - yuck. If you like tea - take your own tea bags and use the hot water out of the machine - I missed my tea in the morning and I don't drink coffee (brought to your table). Lunch can be eaten at the snack bar or buffet restaurant and again was good - pasta, meats, salads, paella etc. Although a little repetitive - nice. Dinner was a good experience for us as a family who enjoy a restaurant experience. We ate outside (small patio area) with rattan furniture - felt you were somewhere different. Food good - similar to lunch but there are themed nights: Mexican, Asian,Majorcan and BBQ. These were very good evenings and we particularly enjoyed the food these nights. Plenty of food and hot food was hot and cold food was cold. We ate late most evenings and the restaurant was quieter, which made for a pleasanter experience. The staff are lovely in the restaurant - always friendly and smiling.I like the fact you have to wait for a table, rather than a free for all. Entertainment seemed OK, we preferred to walk into town in the evening - take the pine walk all the way - yes it is about a 20 minute walk but we used it as an excuse to walk off dinner! We used 'Lemon bar' on a couple of occasions- fantastic place. Live music and excellent ambience - prices similar to UK. Bumped into friends who wanted to know if we had eaten at 'Stay' but being AI we didn't bother. Reviews for this restaurant are excellent if you fancy something different. We stayed one evening and watched a hotel quiz game of some kind - not our thing at all! Another evening we stayed to watch a show 'Beauty and the Beast' - our 10 yr old loved this, but again not really our thing. Drinks and ice-creams suited the whole family - kids loved the mock tails - Shirley temple and San Francisco. During the day at 11am and 3 pm the entertainment staff gather everyone up around the pool for the hotel song and dance. Lovely family experience which my 10 yr old loved. There is water polo once a day on the pool and also aqua aerobics. Other than these - pool area nice and quiet. Puerto Pollenca is a lovely small resort with a lovely beach area. However, this gets busy. Recommend hiring kayaks from the beach - great fun and get to see the whole of the resort. There are lots of little beach areas along the pine walk which are in our opinion much nicer and quieter. We hired a car through reception - great service - car was brought to us and collected form the hotel. We spent a day in Alcudia and Formentor. Fantastic views rom the Cap - you can see for miles. Transfers were OK - we used the Thonson service - first to be dropped off but we were also first to be picked up and the only people in Puerto Pollenca - we had to go all the way to Alcudia - this meant a 2 hour coach journey to the airport! This would have been fine but our pick up time was 6:35pm. The restaurant does not open until 6:30 so we would only have 5 minutes to grab something to eat and drink. We spoke to the head honcho in the restaurant at breakfast and he said to come at 6 - there would be something out. Great we thought, unfortunately this was not the case. At 6 we were told by someone else 'no' and then the restaurant opened late - we literally rammed something into our mouths and drank some water as we could see the coach pull up outside. This needs to be addressed - surely people must leave at this time regularly. We were not flying out until 10:20 and we all needed something to eat/drink, especially as we were then sat on the coach for two hours before arriving at the airport. Had we known this, we would have booked a taxi. Overall, we had a good holiday at the playa mar - this place has the potential to be amazing - but not quite there yet! Perhaps when all the rooms are finished and a few tweaks here and there. We didn't use the Thomson reps for anything, yet when we spoke to them they were very friendly and helpful. The hotel provided you with a wifi code - use up to 5 devices but service can be hit and miss. Good ambience - hotel not to big or too small - lovely pond areas with Koi carp and of course the hotel cats. Would we go again? Maybe - we had tears from our 10 yr old who did not want to leave! We did have a look at the prices for next year and noticed a large increase (refurbishing blocks 1 and 2?). We were disappointed that we did not have a refurbished room as we booked over a year in advance - and these rooms were then sold as superior. we might have upgraded if we had known - come on Thomson!More
Fantastic reception staff
Stayed in july for a week just had a great time ... great for kids not so much for couples as very family I Orientated which was great for us . Swapped room to downstairs at back of block 2 . Reception staff were so helpful best ive ever experienced at a hotel well done all More
Visited at the end of July for 10 days...Arrived at 11am and made to wait till 1330 for the room..Not impressed...Maybe not the hotels fault but why do Thompson sell a package holiday with a flight early doors when they know the hotel has a check in at 2pm???...Hotel itself is ok, we were in the old building 1.. room is not a suite its a 1 bedroom apartment so don't expect a suite...Food was ok but meat was rubbish...Pool was good but full to bursting..expected as in kids summer holiday but a bit daft having to get up at 6am to get a space...Entertainment team are great and enjoyed the shows however didn't enjoy fighting the wasps off till 2100 when the sun went down..Really need to set traps for them...All in all I wouldn't return...More
A lovely hotel for families
We have just returned after a week at this hotel, staying all inclusive and travelling with Thomsons/Tui. The hotel itself is in beautiful setting, a short distance from the pine walk which leads you along into Port de Pollenca itself, although it is quite a distance from the main beach. The staff at the hotel can't be faulted, but I wanted to give a special mention to the Tui reps at the hotel - Bonnie and Amy - who were the most helpful I've encountered and I've travelled with the company for many packages before. They were always around and willing to help, whatever the issue, which was very appreciated. The room we were in was quiet, as requested, and well situated. It was quite dated, but I know from reading other reviews that they are in the process of refurbishment and this didn't particularly bother us. The food was okay, quite repetitive and I thought limited in range to what we've experienced before in all inclusive. The staff, however, we great and very helpful. The pool area is brilliant for families - the slides are a great feature and the pool itself is good. It is hard to get sunbeds with shade unless you are willing to go early and stake your claim with towels. It's quite busy in the pool with floats and games going on, but the sea isn't far away and is beautiful if you want to swim properly. The resort itself is really stunning and definitely worth a visit.More
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