Available from May 2017. Designed for 3 to 11-year-olds, our Kids’ Clubs by Family Life offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
These apartments are simply designed with a fresh décor. You’ll find a twin bedroom and 2 additional sofa beds in the lounge. There’s also a fully equipped kitchenette, balcony and lounge. You’ll have a satellite TV and air-conditioning from May to October.
very lovely hotel nice friendly helpful staff very welcoming child friendly staff to entertain children during the day lots of family's with children very flexible with breakfast lunch and dinner times and lots of a variety to eat food was very tasty and lots of it very clean hotel rooms were comfortable and beds were made everyday fresh towels everyday only bad thing was people reserving sunbeds so you had to get up early otherwise you didn't get a good spot 20min walk to the shops but its a lovely walk along the beach would defo recommend and go back to this hotel.More
good location but not the best hotel
We have just returned from a 1 week all inclusive holiday at the playa mar. We are a family of 4 and met more family over there, ages ranging from 62 to 18 months.
Our transfer from the air port to the resort took approx 1hr 15mins, however it took my parents who arrived a few hours earlier on a different flight 1hr 45 mins (I guess it just depends on your stops) our return transfer only took an hour with 1 stop.
We arrived at the hotel expecting to have 3 rooms together in a quiet location on the top floor - we were allocated 2 rooms together (in the block next to the entertainment stage top floor) and 1 room in the same block on the ground floor facing the stage! Not the best of starts! We complained to the hotel reception who were excellent and they moved us the following day, bit of a pain as we couldn't un pack but they did what they could to make our stay better. We were in block 2 but facing the mountains so although we were next to the entertainment it didn't sound too bad at night. (This side of the hotel has the afternoon sun on the balcony too) so good for the adults to sit out if the kids need an afternoon sleep. We had a family room, which was small, a lounge which doubled up as the kids room with a cot and pull out bed, with small kitchenette to the side with fridge, hob, cutlery and utensils etc, bathroom and bedroom with twin beds pushed together to make a double. The rooms were as clean as they could be but very dated! Cracked tiles, bit of mould on the bathroom silicon, tired kitchen. To be honest they could do with renovating. The rooms were cleaned every other day, new sheets and towels. There is a tv in the lounge area but we did not try it. The rooms are also air conditioned which works fine. The water was always hot, showers not too bad, but the water did run out of the bath despite the plug being in, so had to bath the kids quickly! Complementary shower gel, soap and shampoo.
The pool area is a decent size, not massive but ok, there is a small kids splash pool with slides (which my 4yr old and 18month enjoyed,) and a few small water slides. There is a small park/climbing frame an outdoor pool table, darts and table tennis. Again all perfectly useable but all looking tired.
The spa is like new, very clean, tidy and the staff we helpful and friendly. It has a long deep pool, a jacuzzi, sauna and steam room, with plenty of showers and a couple of cold plunge pools. Using these facilities was free (apart from having to purchase their throw away flip flops and if swimming you must wear/purchase a swimming hat)! My sister booked a massage and said it was very good.
The entertainment area/stage is inside but big opening bi fold doors give the feeling it's incorporated outside too. The bar is in this area, which is maned by 2 bar staff during the day (all inclusive larger is estrella, and they offer all the usual local spirits and mixers, slush for the kids, and a help yourself water jug and ice cream fridge with a selection of ice creams and ice lollies) my only real complaint is that during the day the beer is served in small plastic glasses - not even 1/2 pint, and during the evening the beer comes in horrible thick 1/2 pint ish glasses - just didn't taste the same to me! The all inclusive wine and cava was nice! This brings me onto the food,... It was the usual all you can eat buffet style canteen scenario. Plenty of high chairs and micro wave. There was a wide selection of food, cereals, cakes, fresh fruit, English breakfast etc. Lunch and dinner was fish, meat, rice, noodles, chips, veg etc etc. There was always lots of variety and I have to add it was alway hot! I never had anything cold, which is quiet unusual with this type of arrangement. Every other day they do a themed evening, Chinese, Mexican etc.
The evening entertainment was pretty good, enough to keep the kids interested without making it too boring for the adults. There is no Thompson the dog and no Thompson little pups for the kids so our daughter was a bit disappointed but she enjoyed the other stuff.. We had a magician, a Michael Jackson, some acrobats, one evening was orgaised by the staff and they had the guests on stage!
The hotel location is pretty good, it takes about 25 mins with a 4yr old and push chair to walk to port de pollensa, the pine cone walk is parallel with the sea, so a nice walk all the way to plenty of bars, hotel bars and restaurants. It's scattered with shops and things to see and do. There are small beaches along the way, which are clean with parosels and sun beds (13 euros per day)
We had fantastic weather, which really made the holiday! Bad weather in this hotel, with this walk and you would run out of things to do in less than a day!
We always felt safe both in the hotel and port (a real bonus).
However I felt the hotel didn't really have enough to offer overall, it was a bit too small for an all inclusive with not enough going on and the quality and aged appearance let it down. I'd say if you get it at a reasonable price and are guaranteed the weather so you can explore the port, then it's worth a visit otherwise, there are better family holidays to be had!More
Matt B, 186254
We have just returned from 2 weeks self catering at this hotel. We were over the moon with the whole place from the minute we arrived. We didn't get to the hotel until late in the evening and received a lovely greeting in reception complete with bubbles, juice and sweets for the kids in the apartment. The apartments themselves were perfect for us. A family of 4. The pools and watersides were brilliant and our kids loved them. The on site shop was really helpful. Most of all though, the team behind the hotel made the holiday. The reception could not do enough. She gave us recommendations of where to go, where to eat, booked us tables, helped my husband find a gym, and even organised for a particular room to be opened when it shouldn't have been so he could watch the rugby. Just for him! The animation team were fantastic! Even the man clearing up around the swimming pool when it was closed was smiling and going out of his way. The location was great for us. We did have a car which helped with being self catering with the kids. I've read about people being disappointed that this hotel wont be Thomas Cook in future, but I have to say, as lovely as the reps were, we didn't get involved and they didn't add to our holiday. Couldn't have been happier. More
Tanis S, 190804
Fantastic family holiday for our 4 yr old and 6mth old!
With a 4 year old and 6mth old, this hotel was fantastic for our needs. Having visited Majorca previously, staying in Can Picafort, we were not sure what to expect from staying in Port de Pollenca but were pleasantly surprised. The hotel is fantastic. The staff are really attentive and the food choice is suited to all tastes. Food and drinks are available throughout the day.
The hotel guests were mainly families with toddlers which the hotel caters well for. The kids club was also really accomodating. Having never used one before, the staff were really trustworthy and the kids club is really secure with a strict entry policy for parents.
The pools were great for kids, and the evening entertainment (830-9pm) by the animacion team was excellent. Kids are free to paly around on the stage prior to this.
Despite being all-inclusive, Our family room was clean and well equipped with a kitchenette which was great for making forumla milk for our youngest.
The hotel has a shop which is reasonably priced (cheaper than the Spar)
High chairs suitable for our 6mth old.
Custom fresh omelettes can be made for breakfast from the hot food counter
breakfast is open from 630am, but for self service/continental items only, otherwise it is 8am.
unlimited ice creams throughout the day from the pool bar
lunch available from pool bar and resturant
childrens playground with a bouncy castle on Sunday
free wifi accessible throughout the hotel including rooms.
The hotel is walking distance from the scenic "pinewalk" which will take you to the Marina, where you can take a boat to Formentor beach. After 20 mins on the boat (13 euros return per adult) you arrive to a sanded turquoise beach suitable for swimming in. It really is worth the journey, and feels like you are in the Indian Ocean rather than the med! The taxi back from the Marina ot the hotel was only 5 euros.
Would definiely consider visiting again next year, but may take grandparents over too.More
Lovely hotel within lovely grounds. This is made more homely by the local resident cat. It has a lovely sedate atmosphere. The pool is surrounded by the apartments so it feels all cosy and private from the outside world and is a sun trap.
There's a different theme in the restaurant every evening and the staff dress up accordingly. The staff are lovely and polite and can't do enough for you.
There's a supermarket based under reception which is really handy as it's a 10 minute walk to the nearest shop.
The only downside is the isolation from the main town but it's a lovely coastal walk for 15 minutes on route.
We were there with our bikes and it was great to be allowed to take our bikes to our rooms.
Lovely clean bedding and towels. Couldn't want for anything else. I've rebooked for October this year.More