This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.
Full Board buffet meals. Late Continental breakfast 10.30-11.30.
Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner.
Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
These light twin rooms are designed with a bright and neutral décor. You’ll have 1 extra bed in the bedroom and a balcony for that extra bit of space outside. Plus rooms come with air-conditioning from May to October.
These light and airy twin rooms come with a balcony for that added outdoor space. They have a sofa-bed. And you'll also find essentials such as free Wi-Fi, air-conditioning, and a flatscreen TV included.
These superior family suite sleeps with their contemporary feel can sleep up to four. They come with a separate bedroom with king-size or twin beds. There's LCD satellite TV, Wi-Fi at a charge, rain shower in bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV - games console on request at a charge. As well as towel change three times a week and linen change twice a week. These family suites are located in 'Zone A' - the main pool area with the beauty centre, a buffet restaurant and entertainment area.
These family suites have a contemporary feel. They can sleep up to four, with a separate bathroom and a king-size or twin beds. They come with LCD satellite TV, rain shower in the bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV. Towels are changed three times a week and linen change twice a week. Games console are for hire on request and Wi-Fi is at a charge. You'll find these rooms in 'Zone C' - the family area with Insi's splash park.
Average monthly temperature and rainfall for the Porto Cristo location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Thoroughly enjoyed the holiday.
Road: Yes the comments about the road and the sunbeds are true to an extent, you can see the resort has had to seek further land in order to provide all the facilities and so the short jaunt across the road inevitable. However, to separate the areas like they do means you can escape all the hubbub of the children's area if you wish.
Sunbeds: we were down by 10 in the children's area and no problem any day.
Gym: could do with some more treadmills but as my husband commented I should be so sad as in the gym on holiday anyway :)
Food: two of us are vegetarian and the food was plentiful. This was our first experience of all inclusive and was pleasantly surprised.
Entertainment: we would have liked the evening entertainment to start earlier but that seems to be the case in Europe
Would we recommend, yes, would we visit again, probably not but only because with a world to explore we don't go to the same place twice.More
mgilbe, Lincoln, United Kingdom
Acceptable and fulfilled expectations
First of all, thanks to all employees of the hotel. I believe they are making best of what is possible on given conditions.
Just few comments to the "bad points" received from others.
Sun beds - I believe spending time at sea side is the reason why to come to the hotel near to sea. Beach is nice and suitable for small children. Then I do not understand complains about sun beds near to pools. And, any day we wanted, we got sun beds. If not in area A, it was possible to get sun beds elsewhere even as late as 10-11AM. What is worse, beach near to hotel is small and in afternoon sea used to be full of floating garbage, probably from sailing boats. But, that is not a problem of this place, it is in more - less in all Mallorca Calas.
Wasp - yes, they are there, but if you do not care, they do not bother you much. Of course, kids are afraid of them, but that is a price for self servicing - BTW, excellent that kids could get as much drinks (Coca-cola brand, juices) and serve themselves
Food - we were all satisfied, choice excellent ! I do not understand who can complain about this. Maybe somebody, who eats in Michelin stars restaurant too often :) I think there was always good choice of food. What was extremely positive surprise - help from staff. We needed gluten free food and staff always helped. They even baked special gluten free pizzas for my kids! THANKS a lot! I really appreciate this!
Entertainment - I think this was better than in many other locations I experienced. My kids liked them all. I agree, that there shall be plan B for bad wether, which we experienced two times. But still, staff took care for other issues excellently.
Slippery tiles - yes, it would be great to change them, but again, this is not the issue for today's management and staff, but for the owner. On the other hand, the sand at beach was not slippery :)
Wifi - I was actually happy that Wifi is not free. I did not have to "fight" with my kids and get them out of smart phones :) Also, if somebody needed just to check mails, in lobby was free (but very slow!) Wifi. When I bought paid Wifi it worked well, then I was also happy that it was not overloaded and therefore it worked relatively fast. PAid Wifi is for two pieces of equipment, however not same time.
I accept that everybody can have his/her opinion and valuation and I do not like to comment other's, but still I am afraid that one of the previous review must be from different hotel :) Do not take it very seriously.
Thanks for all the staff, especially at restaurants!
I would definitely recommend this hotel for families with kids.
Quality run hotel, but overcrowded and isolated
Our family (2 adults & 3 children â 12, 8 and 1) have just returned home after an eleven-day stay at the Insotel Cala Mandia. We booked directly with the hotel, and selected Area B based on the reviews on tripadvisor. We arranged a coach transfer via the hotel from the airport to the hotel which was reasonable in cost terms, but prepare yourself for a 90 min journey as it goes via other hotels. Before I start I should say the hotel was of a high standard and well run, I just found the hotel too isolated and over crowded.
Dealing with the location point, the town without a doubt has been hit by the global recession. Other than a few supermarkets, bars and a bakery nothing else is open, and the area feels run down.
The room was very clean and modern with some UK TV channels. The air conditioning was very effective, particularly as it was in the mid 30âs outside. The swimming pool linked to Area B was in my opinion the least crowded, but as other have said there was insufficient room for the number of deckchairs needed. People were queuing 45 mins before the chairs were unlocked. I just feel the swimming pools areas were simply not big enough for the size of hotel.
The local Spar supermarket stocked all the essentials, including things for the baby.
The buffet restaurant worked really well for our family. With a young toddler the ability to get some food the moment you walk into the restaurant was great, and made mealtimes for us all much easier. As others have said the the variety and quality of food was way above similar rated hotels, with theme nights held a few nights a week. With the equal mix of German and UK guests, there really was something for everyone. The staff in the restaurants were particularly friendly and helpful. Of course the variety reduces during a 11-day stay, but I didnât feel it was a significant issue.
The all inclusive drinks were of a very high quality, with all named brands used. The lager of tap was Estrella, although wasnât very cold.
The evening entertainment in my opinion was poor. The choice of shows didnât really cater for children, and I always thought the shows were there to distract the children for an hour or so, so the adults can have a quiet drink. We didnât rate any of the shows Iâm afraid. My recommendation would be to change the shows, and make them more accessible to a younger crowd.
There was loads of activities on offer for young and old.
The local beach was sandy, but very crowded. There was a lot of seaweed in the water also when we went. There was a better beach is round the next bay (approx. 15 min walk), but again was very crowded.
Wifi across the whole hotel is available, but other than in a few public areas there was a charge (29 euros per week, per device). I felt this was excessive, and the speed was just sufficient to stream some programmes on my iPad.
We hired a car for a few days via the rep. in the hotel. The car cost us 100 euros for 2 days inclusive of all insurances and child seats. We had a great day out in Alcudia, great beach and loads of water sports.
All in all, I really think you have to decide what you want from a holiday. Without question this is a quality hotel, with great staff. However, it was very busy during the school summer holidays when we went, and you have to be prepared to queue for sunbeds. You also have to content with spending your whole time around the hotel unless you hire a car because there is nothing worthy of note in the village.More
We're made to walk to our hotel room at 0130 in the morning with a baby and two children and luggage which was 450m away off the complex the staff were rude and no assistance, look at the photos does this look like a four star hotel?????? Once we arrived at the room they expected my baby to sleep in the cot which was dangerous!!! We had a 450m walkout everytime we wished to use the facilities I paid for a four star hotel and it cost nearly 5k and it was far from that standard when I complained they weren't interested!! I'm actually today going to hire a car and drive to Palma and rent another hotel as this is nowhere near to the standard I expected or booked!!! There was no AC in the bedroom, light fittings broken!! I paid for four beds and a cot, the children were in the lounge on a sofa. The food wasn't bad but when I pay for a four star hotel I expect four star accommodation the hotel pictures on the website are not what you are getting!!!! Best advice I can give you is DONT BOOK HERE!!!!!!!!!More
Vacation at a day care
A big disappointment. The whole complex is built for a child - amusement; entertainment, food -- however, management seems to forget that adults are on vacation as well and may appreciate something more sophisticated and relaxing. Food was horrible, unless you like chicken nuggets and french fries. Loud music day and night, and the public beach nearby is crowded and, public. The staff was as helpful as possible, given the lack of resources they had to work with.More