This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.
TripAdvisor Traveller Rating
Based On 861 reviews
- Official Rating
- Lifts: 10 in building A only.
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board buffet meals. Late Continental breakfast 10.30-11.30. Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner. Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
Facilities ► View all
A separate kids' section for the little ones is incorporated into the pool here. Sunbeds align the terrace.
Insi's Family Splash pool
With exciting water features, beach-entry shallow pool, kids' slides and attractions, baby pools and toddler splash areas. There really is something for everyone to enjoy. Open May to October.
Here you'll find an indoor pool, sauna, steam room, sensation showers and a choice of treatments.
Rooms► View all
These superior family suite sleeps with their contemporary feel can sleep up to four. They come with a separate bedroom with king-size or twin beds. There's LCD satellite TV, Wi-Fi at a charge, rain shower in bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV - games console on request at a charge. As well as towel change three times a week and linen change twice a week. These family suites are located in 'Zone A' - the main pool area with the beauty centre, a buffet restaurant and entertainment area.
These family suites with their contemporary feel are located in 'Zone A - the main pool area with the beauty centre, a buffet restaurant and entertainment area. They sleep up to four, with twin beds and two extra beds in the lounge. Towels are changed three times a week and linen change twice a week.
TripAdvisor Reviews Show more reviews »
Warning: hotel cheats and steals deposit.
Be aware before you make a reservation at this hotel chain - they may steal your deposit if you decide to change or cancel your booking regardless of what terms and conditions they send you. This is what they did to me - I made a booking at this hotel several months ago on the basis that I could cancel the booking up to 15 days before arrival and get a full refund of my deposit. These were the terms that were presented to me on booking (when I ticked that I had read the terms and conditions) and that were emailed to me when my reservation was confirmed. Nonetheless when I tried to cancel my reservation a month before I was due to go to the hotel, my cancelation was ignored for a week and then after many phone calls and emails I was told that some "special" terms that I had never seen applied to my booking and therefore I could not cancel and would lose my â¬200 deposit. I was utterly shocked, as being a lawyer I am an avid reader of terms and conditions and I can guarantee that the only terms that were shown or sent to me said I could cancel without penalty for a full refund. I am a very frequent traveller and have never seen such disingenuous fraudulent manoeuvre on behalf of any hotel any where in the world. The hotel claims that because an offer applied to my rate that "special" terms applied to cancelation - namely not the ones they sent me or the ones that were on the website when I booked. These "special" terms are clearly ones they keep hidden and bring out if you want to cancel to try and prevent you from cancelling. This is completely fraudulent not to mention a disgraceful way to run a business. I do not know how this hotel can expect to maintain any reputation in the travel industry if it tricks its customers into booking on false terms and then steals their deposit. I will now have to pursue this as a legal matter (which it is) if I want to get my deposit back, which I will be doing as I cannot stand that this chain thinks that it can get away with tricking its customers and stealing peoples money. SO BE AWARE BEFORE YOU BOOK - it is likely that you will NEVER BE ABLE TO CANCEL as there is always some offer at this hotel -- which means this fraudulent hotel will try to enforce mystery "special conditions" .More
Dinnerateight, London, United Kingdom
Very poor location
We went to cala mandia last year September 14th for one week best hotel we have been in lovely food daytime great for kids but night not very good my teenagers were board very rude Germans and location very poorMore
Natalie C, Middlesbrough, United Kingdom
We stayed here in May and overall had a good holiday despite the very poor customer service standards. We booked a superior family suite at the Insotel cala Mandia direct with the hotel via the web page we were very disappointed to discover that all the facilities we had booked and paid for as advertised on the website were not available. The extra money we paid to stay in a superior suite was not worth it. I was very upset at the time, as I felt as though the company were falsely advertising. We completed a survey whilst in resort and wrote to the hotel after returning home but they failed to contact us. I don't believe that the hotel is genuinely interested in resolving any matters. It is very easy for them to put their standard response of them "thanking you for you opinion" and "we are addressing issues" etc on these review sites but in reality it means nothing. They were not willing to address our issues. Had we not paid approx Â£700 to upgrade our room I would have given a much higher rating but when a hotel is happy to take money and not provide the service it leave a bitter taste with you. Overall, I would recommend this resort for young families, the food choice was excellent, the splash park fantastic and our children loved the kids club. However, don't even consider paying the extra for a superior suite.More
Chloe R, Middlesbrough, United Kingdom
Not worth the money
Stayed in July/August 2014 in a deluxe room...... We paid Â£7000 for 2 weeks for a family of 4, my sister who stayed beginning of July 2014 paid around Â£4000 for 2 weeks for her family of 4 in a standard room..... Definitely not worth the money to upgrade to deluxe, was exactly the same as standard, when we asked the difference we were advised the furniture was of a better standard and the floors were new...... The size of the room and balcony was the same and the furniture looked the same.... We booked through Thomsons, we would not book through them again as it was definitely not worth the money.... Spoke to a family who had booked the flights and hotel themselves for 10 nights all inclusive and were Â£1600...... Food was okay, was nightmare trying to get loungers at the pool, couldn't move in the swimming pool as was so packed, but if you are a couple with no kids you can use the adults only pool which was empty most of the time! We felt this hotel was overrated by Thomsons , had we paid Â£4000, would not have been quite as bad but felt this was very overpriced..... We put a complaint in to Thomsons at the time, and again when we came home, but were advised that all other customers appeared to be happy with this hotel, which I find hard to believe as we had quite a wait to see a rep for Thomsons as there were a number of unhappy guests in front of us....More
Jly14, Dundee, United Kingdom
Great Family Hotel
Stayed here in May 2014 for 11 nights. There was 5 of us in total, myself, my wife, my 2 year old son and my sister & her 5 year old daughter. I wont bore you with a very long review as I know most people reading this have either booked already or are thinking about it. We stayed in the main building, which is where the America diner is and the main buffet restaurant. We upgraded to a premium room, which was well worth it, we asked to be put on the top floor before we arrived and they accommodated this request. For large families I would recommend staying in the building with the pirate ship, it has all the fun activities, kids clubs, kid friendly buffet and a general family feeling to it. Food was great, well varied and always fresh. They often had a whole side of smoked salmon which was lovely. The sushi was also excellent considering its a buffet. The deserts are your typical European soft cakes etc, but they did do some really nice "bite" size cakes so you could try lots of things without over indulging, although who cares about that when on holiday. Our son would try lots of things, but there is the usual chicken nuggets, pizza, pasta etc for the picky kids. We didn't have a problem getting sun loungers at any time, but we didn't exactly go at peak season. They hosted table tennis, dart, rifle shooting & archery tournaments which were all a good laugh. The only thing that stops if getting 5 stars is the evening entertainment. It was not the best, and a bit un-organised. The mini-disco was held in a room that was way too small for the amount of kids & adults they crammed in and posed a serious fire risk should anything go wrong. The staff doing the mini disco were good, but again a little bit un-organised. We will go back at some point, maybe when my son is a little older, but we all had a great time.More
Zander2012, Edinburgh, United Kingdom
Things To Do View all »
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