This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.
TripAdvisor Traveller Rating
Based On 865 reviews
- Official Rating
- Lifts: 10 in building A only.
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board buffet meals. Late Continental breakfast 10.30-11.30. Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner. Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
Facilities ► View all
A separate kids' section for the little ones is incorporated into the pool here. Sunbeds align the terrace.
Insi's Family Splash pool
With exciting water features, beach-entry shallow pool, kids' slides and attractions, baby pools and toddler splash areas. There really is something for everyone to enjoy. Open May to October.
Here you'll find an indoor pool, sauna, steam room, sensation showers and a choice of treatments.
Rooms► View all
These superior family suite sleeps with their contemporary feel can sleep up to four. They come with a separate bedroom with king-size or twin beds. There's LCD satellite TV, Wi-Fi at a charge, rain shower in bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV - games console on request at a charge. As well as towel change three times a week and linen change twice a week. These family suites are located in 'Zone A' - the main pool area with the beauty centre, a buffet restaurant and entertainment area.
These family suites with their contemporary feel are located in 'Zone A - the main pool area with the beauty centre, a buffet restaurant and entertainment area. They sleep up to four, with twin beds and two extra beds in the lounge. Towels are changed three times a week and linen change twice a week.
TripAdvisor Reviews Show more reviews »
Lovely spacious hotel and grounds
Excellent hotel - we upgraded to superior suite and stayed in main hotel. Advise against booking in Area D - long walk away from main hotel and did not look very nice. No complaints at all. Complex is very large with lots of pools and seating areas. Fantastic facilities for families - have just returned over Easter hols- told that hotel gets extremely busy in summer so if you are looking for a quiet (ish) time would advise again peak periods. Travelled with 14 year old son - he was pleased with activities. All staff were extremely pleasant and helpful. There is a separate adults only pool area. Please note that entry to hotel spa costs 18 euro per person daily - hotel website does state there is an indoor pool - but you obviously have to pay to use it - not made clear on website. We booked through Expedia and pre-booked taxi from airport to hotel separately.More
CLAIRE B, GUERNSEY
Excellent break in march
We had a lovely time at this hotel. On arriving the check in was swift and we proceeded to our room within minutes. We booked a family suite and what an excellent format the accommodation was with a separate room for the adults and a good space for our 11 year old with the bathroom in between. Well thought out and plenty of room. Rooms were clean and modern. Pools and facilities were excellent and there was plenty of staff around providing good service. The pools really are lovely and had plenty of sun bed. We were early season so no problem with getting sun beds. The bar and food area were well looked after and clean and the food was of a very high standard. The choice was wide and all was well cooked and nicely presented. The drinks were also really nice. Even the wine which can be awful on all inclusive was fine. All the staff seemed very helpful and were all presentable. Overall out 5 day break was great and we would definitely return to the hotel.More
Beautifull but wouldn't return
This place is stunning , beautiful rooms and comfortable bed , but no wifi except reception and the amazing pools are beyond cold , seriously freezing, the hotel was very busy and the sun was shining and lots of people around the 5 pools , bu. never seen any more than 2 people in th pool at any times , even then after park my Son was desperate to go in but just couldn't , the day we left a little girl was crying because her dad was trying to get her in and she was screaming its to cold , Staff are fantastic and I wolg love to returns but I wouldn't or couldn't until they heat the pools and not the inside oneMore
jouls75, Glasgow, United Kingdom
Lovely Family Holiday
I took my two children 16 and 14 to this resort last September. we had a fantastic week at a good price all inclusive. We stayed in a two bedroom apartment in the quiet family area of the complex. which was clean and lovely with two bathrooms. I did feel the kitchen lacked a kettle but I guess it wasn't a problem. we had two lovely big balcony's one of them having a beautiful view. There were 3 large TVs which was also great when we got home after the evening entertainment. There was a good selection of foods from the different Restaurants. It wasn't amazing but it was pleasant. We did book in for the Tapas one evening which was lovely. We did not book into the diner, I thought it was defeating the object of going all inclusive if I was going to start paying for meals. The evening entertainment was ok. There wasn't really anything to do outside of the hotel, we did get a taxi one evening into Porto Cristo but in all honesty I wouldn't bother. I Booked a trip into Palma through the rep which was a lovely day out. All in all we were happy relaxing at the hotel and spending family time together, loads going on for the kids but I think mine felt a bit to old for it. We would go again but I'd probably like to try some place different. The beach was very beautiful and very accessible from the hotel.More
Barbie_dumped_ken, Greater Manchester, United Kingdom
We stayed here in May and overall had a good holiday despite the very poor customer service standards. We booked a superior family suite at the Insotel cala Mandia direct with the hotel via the web page we were very disappointed to discover that all the facilities we had booked and paid for as advertised on the website were not available. The extra money we paid to stay in a superior suite was not worth it. I was very upset at the time, as I felt as though the company were falsely advertising. We completed a survey whilst in resort and wrote to the hotel after returning home but they failed to contact us. I don't believe that the hotel is genuinely interested in resolving any matters. It is very easy for them to put their standard response of them "thanking you for you opinion" and "we are addressing issues" etc on these review sites but in reality it means nothing. They were not willing to address our issues. Had we not paid approx Â£700 to upgrade our room I would have given a much higher rating but when a hotel is happy to take money and not provide the service it leave a bitter taste with you. Overall, I would recommend this resort for young families, the food choice was excellent, the splash park fantastic and our children loved the kids club. However, don't even consider paying the extra for a superior suite.More
Chloe R, Middlesbrough, United Kingdom
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