This place has it all, from a splash park to a scuba diving school – not to mention 5 pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of 5 pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are 5 restaurants, including a Fifties-style diner.
TripAdvisor Traveller Rating
Based On 851 reviews
- Official Rating
- Lifts: 10 in building A only.
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board buffet meals. Late Continental breakfast 10.30-11.30. Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner. Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
Facilities ► View all
With a separate kids' section for the little ones.
Insi's Family Splash pool
With exciting water features, beach-entry shallow pool, kids' slides and attractions, baby pools and toddler splash areas. There really is something for everyone to enjoy. Open May to October.
With an indoor pool, sauna, steam room, sensation showers and a choice of treatments.
Rooms► View all
Superior family suite sleeps up to 4 with a separate bedroom with king-size or twin beds, LCD satellite TV, Wi-Fi at a charge, rain shower in bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV - games console on request at a charge. As well as towel change 3 times a week and linen change twice a week. They are the same as family suites but are located in 'Zone A' - the main pool area with the beauty centre, a buffet restaurant and entertainment area.
Family suite sleeps up to 4, with a separate bathroom and a king-size or twin beds. This room comes with LCD satellite TV, rain shower in the bathroom, separate Kids' Den with full twin beds and games zone with additional LCD TV. Towels are changed 3 times a week and linen change twice a week. Games console for hire on request and Wi-Fi is at a charge. You'll find these rooms in zones B and C. 'Zone B' - the quiet area with the Flower Power buffet restaurant. 'Zone C' - the family area with Insi's splash park.
TripAdvisor Reviews Show more reviews »
Good family holiday
Stayed at this hotel for a week late August / early September. First impressions were good as we walked into reception and looked out over the complex. We had booked a room with a bath (travelling with a toddler who isn't comfortable in a shower) but upon entering our room we saw it was a shower rather than bath, however, the reception staff sorted this very quickly and we were unpacking in our new room 15 minutes later. The room was in area A, nicely decorated with comfortable beds, decent living area space and British tv channels (including kids tv). I was impressed with the food and always found something nice to eat, as well as trying some things which were new to me (swordfish, for example). Where this hotel scores really highly are the pools and play areas for kids. The splash park was fantastic and there is a large play area which also has some shade, great for letting the little ones run around. We didn't encounter any problems getting sunbeds however we rarely arrived at the pool before 3pm so that may explain why! The staff all seemed friendly enough, and the adults only area was a nice place to relax for an hour. Charging for wifi at what Thomson class as a Platinum hotel is disappointing. We were in a Viva hotel in Majorca the previous year (same category of hotel) which had free wifi throughout the hotel. We also found the quality of the drinks better at the Viva hotel, however, the Insotel Cala Mandia was better on all other fronts. I would return to this hotel in a few years time.More
its taken me a very long time to write this because I thought I would let Thomson answer my concerns first. They have been rubbish, so now it's time to tell you what this place is like. We went for two weeks in August, so obviously the height of the Season. The place was packed and there was not enough space/stuff to do/sunloungers/chairs for the number of people. All of the pools are very small. Too small for the number of people there. The hotel is split between 3 sites, so if you want the kids to have freedom, tough cos they have to cross a busy road with mad drivers who don't stop for zebra crossings like we do. Definitely aimed at the German market-everything had ham added to it (even the peas and cheese sandwiches) bit difficult for me as a veggie. Or they cooked their meat on the same grills as the veg which put me off. We booked to go to the tapas restaurant one night, we told them in advance I was coming because it did a set menu so they had to make me something different. My husband was given a wonderful meal, I, on the other hand was given a wrap with a bit of plain salad in it! As an all inclusive, it should be! Prepare to pay for wifi, sun beds, some cocktails... Bloody ridiculous! Sun loungers not unlocked until 9, which is good, but even then people were queuing and if you didn't appear by 9:30 you had no chance. Towels were not removed if people didn't use the loungers. the entertainment team worked hard. However, the 'theatre' was tiny and if you wanted to see anything you had to save your seats really early and then how could you go to dinner? A few nights we ended up eating in shifts because we wanted to see the evening entertainment and the only way to do it was to get a seat early. Not very relaxing! The rooms were ok, we were over the road from the main hotel, next to the waterpark. We went to the beach, that gets very busy. Much better to walk a bit further over the hill, following the coast to the next beach- massive waves! Drinks fine, but served in tiny cups during the day in the evening no waitress service so you had to queue at one bar and risk losing your space!! The lounge (next to the 'theatre' where we often had to sit because there were no chairs to watch the show) had really smelly, old furniture that obviously hadn't been cleaned/changed for years. Definitely not worth the LARGE amount of money we paid and we wouldn't go back!More
kelly m, St. Albans, United Kingdom
I visited the resort in April last year for a 10 night break with my wife and 14 year old stepdaughter. The hotel had just opened after the winter break so check-in took about 90 minutes while the staff battled with technical gremlins. We were located in area A and were pleased with our room as it gave our 14 y/o an area to herself which she was quickly able to fill with discarded clothing and make up. The rooms were very clean with an excellent bathroom. Lots of space. Our balcony looked over the main pool and across the beach to the other end of the town towards the big Blau hotel. We were all very happy with the food in the main restaurant. Over our stay, as the hotel became busier, the other dining area opened as well as the 'Diner'. We ate in the diner once but it was pants. Really disappointing. The food was just 'blah'; over cooked burgers etc and the service was lacklustre, in fact the opposite of the other dining options. The grounds of the hotel are very nice and there was plenty of space around the pool, no trouble locating sunbeds at noon. The adults only area looked very nice with their own dedicated pool/bar. We went for a game of tennis which is over in the main family complex and this area appeared to be a lot busier. The other complex didn't seem to be open but it looked like a more laid back area. There is a 4th complex located on the outskirts of town towards Cala Romantica but this was closed for renovation. As Insotel purchased the 4 hotels to combine them it has had a detrimental affect on bars, restaurants etc in the area so most were closed. I was wanting to watch a match on the telly but nowhere had Sky, after wandering around the town then on to the next resort and helping a bloke move panels for his roof I finally gave up and took a taxi to Porto Cristo! The surrounding area is fantastic, the beaches at Calas Mendia, Anguila and Romantica are fabulous and all within walking distance, the coastal walk to Romantica is especially nice. Bring plenty of fags. My wife still hasnt given up and due to the lack of businesses surviving this financial climate we had to make an emergency tab run to Porto Cristo where we at least knew there were definitely Tabac shops. PC is a lovely town and we usually visit it once or twice during July when we stay in Sa Coma. We just missed Rafa Nadal taking an evening stroll from his villa on the clifftops but had dinner along with Ruud Van Nistelrooy in a lovely restaurant around from the port. For shoppers Cala Millor isnt too far away and taxis here are very reasonable. Back to the hotel. The entertainment was unintentionally hilarious, the 'comedy' act being particularly woeful but brilliantly bad at the same time - man puts windbreak on stage then proceeds to do the going down the escalator/walking down the stairs routine behind it. I'm sure he did a gymnastic routine as well. The location of the entertainment isn't the best, a low stage generally hidden from view behind pillars, which turns out to be a blessing in the end! The bar in the evening is not very pleasant as it's just a general scrum to get served by grumpy staff, this is a great shame and a little perplexing as it really makes you want to spend the evening elsewhere. We found some lovely bars which opened during our stay and spent time there, either that or we went to Porto Cristo. So, beaches and countryside lovely, if a bit hilly for some though the 'ting-ting' will take round most places if you don't want to walk. Hotel food very good, bar in the evening a big disappointment. Pool area very good, plenty of sporty activities and big spacious rooms. We bought the wf-fi for a few days but you can only have 2 devices connected at one time, the 3 of us were forever knocking each other out.More
cb2541, Dumfries and Galloway, United Kingdom
Fantastic Family Holiday in the sun!
We first visited the resort in April 2014 as a family. Our son was just 2 & the room we thought we booked through Thomson did not have a bath as described. Gorgeous suite in area A but our son just wouldn't do shower. The reception staff were great. They swapped us to an apartment in area C, a garden apartment. Although not as modern & smart as suite, this was fantastic for us. Bath, kitchen area, fridge, ground floor, seats outside. I also was very poorly & had to see the doctor on Easter Sunday, once again the reception staff did all the arranging, they work so hard & nothing is too much trouble. Doctor was fantastic. Although I paid, was the best medical I had for years & was given antibotics & was soon on mend. The restaurant staff were brilliant, hardworkers & were friendly. Nothing you asked was a problem for them. Food was good. Breakfast choice of cooked, cereal, continental. Lunch/dinner a good selection. Fresh, bread, salad, meats, fish, different theme evening. Bars also good, lunch & ice creams & coffees. In April there was not as much choice as out of season so not everything was on & some things not open. Pools fantastic & playgrounds. Our son loved the toddler pool at the top by the kids club & also the Pirate ship in the splash park. Beach was also good for a change. The resort shop is fantastic, staff made us feel welcome & stocked most things- wipes/nappies when you run out! Toys/inflatables & balls, buckets etc so no need to bring. We liked the Insotel & staff so much we came back in September again for 10 days! It was busier so some queuing at night to be seated at dinner but all bars/restaurants etc open & warmer. Now for negatives- not many. Restaurant could do with a new toaster as took a long time at breakfast. Problem with wasps in September around drink machines, the hotel needs to look at way to reduce them. One of playgrounds by toddler po could do with a makeover. Wifi- could be better as paying for it. Pools were freezing in April, go slightly later. Some of the guests are rude/ignorant. Us British are used to waiting our turn but other nationalties not so much. For second visit in September, we booked directly with the hotel & our flights separately. We booked taxi transfer through hotels partner. This was the best way to do it cost wise & and to get choice of room type! Would not use tour operator again. We thoroughly enjoyed ourselves on our 2 holidays here in 2014! It is a great 4 star family resort! Love it! We are looking to book again for 2015! See you soon! More
Good for families but too crowded
Rooms were clean and spacious. Entertainers were also good. Itâs a good option if you are planning to travel with kids... But main problem, at least for us: There was too many people everywhere! We had to queue for events and the pool was always over crowded. On average the experience was good, except for the queues, even queues at the restaurant. Cala Mandia beach was too crowded too except before 10am.More
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