This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.
TripAdvisor Traveller Rating
Based On 1930 reviews
- Official Rating
- Lifts: 10 in building A only.
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board buffet meals. Late Continental breakfast 10.30-11.30. Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner. Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
Facilities ► View all
A separate kids' section for the little ones is incorporated into the pool here. Sunbeds align the terrace.
Insi's Family Splash pool
With exciting water features, beach-entry shallow pool, kids' slides and attractions, baby pools and toddler splash areas. There really is something for everyone to enjoy. Open April to October, depending on weather conditions.
Here you'll find an indoor pool, sauna, steam room, sensation showers and a choice of treatments.
Rooms ► View all
Main Building 1 Bedroom Apartment with Balcony
You'll find these 1-bedroom apartments in the main building. They're suitable for 4 people with a twin bedroom and 2 extra beds in your lounge. Air-conditioning has been provided so you can keep the room cool and you'll also have Wi-Fi so you can stay connected. There's also further space outside provided by a balcony.
2 Bedroom Apartment with Large Balcony
These 2-bedroom apartments can sleep up to 6 people with 2 twin bedrooms and 2 extra beds in the lounge - plus you'll also have 2 separate bathrooms. There's a well-equipped kitchen so you'll be able to prepare meals and there's air-conditioning to keep the apartment cool. Outside you'll find a large balcony providing some further space.
TripAdvisor Reviews Show more reviews »
Not worth the money - pick somewhere else!
Stayed here for two weeks from 5-19 August. Stayed in a family suite in Block C. Positives: Reception staff very welcoming and helpful; Surf restaurant and tapas restaurant good food; Varied food in buffet restaurants; Insotel reps very friendly and shows put on in evening good; Negatives: Sunbed situation ridiculous, they don't unlock sunbeds until 9/9.30 but people stand in the places they want and put chairs there so there is still bun fight every morning for sun beds, not a pleasant experience; Ate at fifties restaurant one night, awful is the only way to describe. Burger the worst burger I have ever had in my life with no exaggeration, edible. None of our party ate the main meal. The supposed show was one dance. Did complain and thought we would be offered a part refund at least for the 48 euros (12 euros per head) we paid but they didn't really want to know, just said they would pass the comments on; On arriving home realised we had been overcharged the tourist tax, ie charged for 4 adults. Our children are aged 16 and 13 so should not have been charged for the 13 year old, have emailed them but no response to date; Thomson reps bagger the kids to join in facilities. Our children are 13 and 16 and got fed up with being pestered every day and made to feel guilty if they didn't join in. The hotel reps were much better, asked and took no for an answer; Not really anything to do outside the hotel, no nice walks etc; Beach not very nice, small and cramped; Wasp situation terrible. My son has a phobia of wasps as has been stung a few times and so this was a problem for him; Cleaners barge into your room in the morning even when you put "do not disturb" sign on. With two teenage boys conscious of their bodies this was not pleasant for them; Had to queue for buffet restaurants every night, have never had to do this. Where I stayed last year in Portugal you just booked your time slot every morning (6-7, 7-8 etc) which was much better and no queuing. As you can see more negatives about this holiday than positives. Paid £7k for 2 adults, 2 children and for that expected more. The hotel is too big and impersonal and will not be returning.More
Fantastic family holiday
This was our first family holiday abroad and it was absolutely amazing. We stayed form 6th August to 13th August in a family suite in block A with our 14 year old and 7 year old daughters (room 1012) which was spacious and very clean and the balcony overlooking the garden was lovely. There was also air con in the room that you control yourself and it worked perfectly all week. I cannot understand all the negative reviews!! All the staff are very friendly and ALWAYS smiling, if you need anything at all they are there to help you as much as they can. Ok, there are some wasps, but the staff were doing everything they could to keep them away and personally, i would rather have wasps than flies (we didn't see one single fly). There is an issue with the sunbeds (people saving them with their towels and then disappearing for hours) but we always managed to get a couple of beds after a while. On our last day, we decided to join all the sunbed savers and got ourselves a sunbed each (which we used for the duration of our stay around the pool and then we REMOVED our towels when we were leaving so that someone else could use them!) All the pools were brilliant and very clean. The staff cleaned all around each pool area every single night. We ate in the main buffet area throughout the week, which has a wide selection of food and it all tasted great. We booked the 50's diner one evening which is well worth a visit, the dancers are amazing and the food was lovely. One evening there was a bit of a queue to get into the main buffet so whilst you were waiting, the staff handed out glasses of champagne to the adults and orange juice to the children in the queue. We found a nice little bar just around the corner from the hotel called Bar La Abuella, which is lovely to just sit and have a nice glass of San Miguel whilst the kids play on the pool table. The bar staff there are also very friendly. We also had a day out visiting the caves, which were amazing, and then we got a taxi into Porto Cristo and got a glass bottom boat back to our hotel. Overall, this is an amazing hotel with amazing staff in a lovely location and i would definitely recommend it. The only negative thing about our holiday is that it didn't last long enough! We will definitely be coming back here next year but for 11 nights instead of 7!!!More
Fabulous 2 week family holiday!!! We're going back.
We had the pleasure to spend 14 nights at Cala Mandia Resort from August 1st - 15th 2017 and I can honestly say that this hotel is fabulous!. If you're looking for a destination which focusses on fun for children of all ages mixed with the little luxuries for adults, then this hotel covers has it all. The splash parks are amazing and covers all ages from toddlers to teens. The life guards are very professional, making sure the children play safe. The staff are lovely too, from the cleaning teams to the food teams we were greeted with warmth everyday and made us all feel really welcome. Entertainment The entertainment was also of an high standard. A few internal led shows by the insotel teams who work really hard throughout the day and into the evening, mixed with external acts from singers to dance artists. The evenings are busy so if you want to enjoy the shows make sure you get there early after your dinner to get a chair. We weren't lucky enough to enjoy every show due to our children at an age were we can't sit in one place for long. But the ones we did see were very good. Food The food was probably the best All inclusive food we have experienced. And boy are we experts at this. There's a real variety which caters for children and adult palettes. Children will be fine too, there's plenty of choice, and plenty of holiday treats to keep them happy. Freshly cooked, steak, chicken, tuna, and fish, not to mention kebabs and burgers, it has it all. The chefs are great too, preparing food to your liking. During the day you won't go hungry, there's always food on offer. And plenty of ice cream, good quality ice lollies (Calippo, Magnum, Cornetto styled treats). There's a good selection of drinks too, and slush puppies for the kids. During the day alcohol drinks are served in plastic cups, evening served in glasses. Complex Size There was a few comments on the size of the hotel and the fact that it's split into zones divided by a road. DO NOT let this put you off. We stayed in Block A so a little walk after breakfast to the toddler areas/pool and splash park, but honestly it took 2 minutes to get to the other side of the complex. So don't be put off about a gentle stroll to your desired location every morning, because it's fine and will not cause you any problems. Beds and towels This is an issue at many hotels, I have never stayed at a hotel were people don't mark their territory with the famous towel every morning, this is an unfortunate problem most hotels face. So unfortunately yes you will need to do this if you want a certain spot. But saying that, we went to breakfast around 8:30am most mornings and there were plenty of beds and space to get a spot. You won't need to get up at 6am to get a bed like some reviews have mentioned. I saw one man with his towels waiting for the beds to be unlocked at 7:25am, he was the only one. So I wouldn't worry too much about it. If you fancy a day around the splash park area, then you'll have to get there before 10:30am and join the morning group of people waiting outside the gates ready for a gentle charge to grab a bed. The group isn't too large to be honest and you will easily get a bed or two. Some parents let their kids run in when the gates open to claim the beds so it doesn't look as bad as them running in like desperate, out of control parents. One little niggle (Minor) The only downside and this is nothing to do with the everyday running of the hotel or the staff. The noise from families walking back to their rooms who have no respect for people who may already be in bed. We have a 16 month old and we were in bed for 10:30 latest, but I found it very rude that parents had no respect for other people in an area of the hotel which should be quiet. Kids running around and screaming, and adults shouting. This happened a few times, but certainly didn't ruin our holiday, we were more concerned about out children being woken which they never were. (Maybe a sign at the entrance of each block highlighting a quiet zone may work? Could be put out after 9am each evening.) Overall this hotel is superb! If you've already booked then you're going to have a great time. If you're thinking of booking then hopefully this review will make your mind up. We loved this place, so much so we're booking again next year. This is something we've never done and simply highlights the quality if the resort and the amazing people who make it work. A special thank you to J.J. who clearly takes pride in making sure every visitor has the greatest time. His prompt replies on email, and even his replies on trip advisor simply highlights how passionate he is about the welfare of his guests and the reputation of this hotel. Amazing holdiay!!! We look forward to seeing you again in 2018. A.Dale & FamilyMore
All as I can say abouy this hotel is WOW! We stayed here with our 3 year old and loved every minute from start to finish. We have been to so many hotels most of them 5* and this is one we will definitely remember. My sister booked this hotel after I booked it and she is going on 9th September as I had a good feeling about it from the moment I seen it and I have not stopped going on about since I got back. I was worried about the selection of food after reading some of the bad reviews but again they were totally exaggerating. The food was AMAZING!! My daughter is such a fussy eater and I was worried she would starve but I think she has gained about 2 stone as she tried new things every day and on the days she didn't she was in her element with the chocolate cake, ice creams and slushes all day (bad mum!). The hotel facilities were so good. We met people around the bar who seemed to be hiring all sorts...prams...bottle warmers you name it...seemed to be nothing the hotel hadn't thought of. The swimming pools and parks and children's facilities were the main reason we chose this hotel and we are so glad we did. All I can say is YOU WILL NOT BE DISSAPPOINTED. The staff were amazing with my daughter always playing with her and looking after her. We stayed in a swim up room and oh my goodness it was just totally amazing...the only thing I now worry about is my sister not having as good as experience as we did as some of the people we meet around the hotel didn't seem as ecstatic with their room as we were and complained about them being slightly dated. To most people though you wouldn't have a problem as I seen the rooms and they are lovely- but my sister is an interior designer so can be very picky. But dont be put off by negative reviews as people are totally exaggerating and perhaps they only paid really cheap for their holiday. Most of the negative reviews on here seem utter rubbish especially writing thing about staff sweating...as if! I will definitely be returning here and look forward to meeting up with the friends we made as we plan to rebook for next year and go again with my sister if she likes it- She is going next with her two children under 2 so she will hopefully be able to verify my very positive experience that has gave us such happy happy memories. Thanks to all the staff!! Very happy customers.More
We went with a family group of 10 and so expected a busy family holiday with lots of family activity. What we didn't expect was the adults only pool area which made us feel totally relaxed and special - and it's included in the price! Everyone deserves some quiet time with their loved one!! Thank you for this hidden extra!!More
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