Insotel Cala Mandia Resort  

This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.

Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.

There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.

TripAdvisor Traveller Rating

Based On 1504 reviews

  • Official Rating
  • 545Rooms
  • Lifts: 10 in building A only.

Platinum

Holidays in premium hotels

  • 4T and 5T hotels
  • 90% customer scores
  • Platinum Villas available
  • 20kg luggage allowance

Find out more about Platinum »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Full Board buffet meals. Late Continental breakfast 10.30-11.30.  Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner.  Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.

Facilities ► View all

Outdoor pool

A separate kids' section for the little ones is incorporated into the pool here. Sunbeds align the terrace.

Insi's Family Splash pool

With exciting water features, beach-entry shallow pool, kids' slides and attractions, baby pools and toddler splash areas. There really is something for everyone to enjoy. Open May to October.

Prestige Spa*

Here you'll find an indoor pool, sauna, steam room, sensation showers and a choice of treatments.

Rooms► View all

main building superior family suite with balcony

You'll find this superior family suite in the main building of the resort. This room sleeps up to 4 people with a double bedroom and 2 extra beds in the lounge. Air-conditioning and Wi-Fi have been provided so you can stay cool and connected - plus there's a games console too. You'll even get extras like bathrobes and slippers for the duration of your stay. Outside space is also provided as there's a balcony.

TripAdvisor Reviews Show more reviews »

3*

the stay was good, but in my opinion was not 5 star quality, i enjoyed my stay and had a good time but food could have been better and staff more on the ball with getting my room sorted straight away.More

lucybrookes96, 186337

Area D

My husband and I visited in July this year.to say we were disappointed is an understatement. Although we had a nice time together the hotel was not as good. Yes it was clean, some of the staff were really nice especially Diana our maid and Juan Carlos the barman. We were dropped off early hours at a stunning looking hotel to be told we were in the wrong place(did complain to the rep but she couldn't care less) we had to walk with our luggage down a steep hill then up a steep hill. Our room was ok even tho the air con didn't work this was fixed within 2 days. We were also given a pack lunch which was a good idea but everything was warm. The breakfast again was ok but the hot food was cold. We were fully inclusive in a self catering room...our kitchen was a fridge/sink/hot plate in a cupboard. We didn't use it but if you are a family wanting to use this facility it's not a practical kitchen. We went to area A to eat but after a few days the food was a little disappointing the salad was warm and so was the hot food...definitely an illness waiting to happen. I have to say although we would never go back to the hotel..the staff work really hard. I blame thomsons for misleading us when we booked.not really a place to visit if you want more of a nightlife away from the hotelMore

Angela J, 186317

Ok with eyes wide open when booking

We booked this resort for a family holiday with friends. 4 adults and 3 kids aged 4-10 The whole resort is all inclusive. It says it's a 4 star but compared to My other experiences I'd tell you to think 3 star to be safe on expectations of cleanliness and service/facilities. My experience was as follows: -irons in room, you "hire" an iron from an external company circa €12 for a week, plus refundable €10 deposit on safe return. Make sure you have an adaptor plug as the plug on the iron we had was for the UK -tea and coffee making facilities, you "use" a kettle for a €20 refundable deposit on safe return. No actual tea or coffee or extras included -room safe, a safe is in the room but you "hire" it and leave a deposit. I can't remember the price but it was similar to the iron -beach towels, you have to collect a towel from area C and leave a €20 refundable deposit per towel. For that you get to change it once in a week for a fresh towel -wifi, the hotel offers a free basic wifi but we couldn't get a connection in our room (area A) my husband bought the €15 weekly premium wifi 4 times (yep 4) and had no end of problems connecting for work ( sadly has to work even on holiday )Test before buying in your room if you can, reception area is ok so not a good test area - get up at 7.30am to get a sunbed or your paying for a double bed €12 per day or having a chair. People put towels on beds EARLY and leave them for most of the day. Just wrong that it's allowed/tolerated All this prepaying, hiring, deposit chasing must cost a fortune in man power and time. - Room, we paid extra for a superior family suite, it said on the website it had a king bed but it was a 2 singles together. Not very comfortable. the kids sleep area is near the door I found it hard to relax with my 4 year old there so she slept with us. Room was long and not much natural light. -food is ok, good range in the buffet restaurant but limited on the snacks, unless you want burger, pizza and chips, salad and a fly, usual suspects. The window of opportunity to eat in the main buffet is only a couple of hours for some sittings so you will queue for a period. Once was 15 mins rest about 5-10. Other restaurants are booking only 24 hours before to get a table or paying. -drinks, ok but limited brands. Soft drinks are branded but that syrup vended type. Cocktails forget it, they were awful. Wine was very much house. -there is an adult only area and it's noticeably nicer but we couldn't use it for obvious reasons -didn't use the kids club but kids we saw in there looked happy -small water park was absolutely great for kids but again too many people. Go very early. -use the local bus and go into town. Lovely harbour and restaurants/bars but may need booking to get a table -nice cove public beach, clean and life guard on duty but again you pays your money -entertainment was ok. raised a smile so ok. Ends about 11pm so not noisy too late for neighbouring rooms. Good. Gym-basic but allowed for some sort of workout so ok. FINALLY we booked private car for our return to airport journey via the hotel. We were put in a TAXI and the driver was RUDE. Impatient, tapping his watch aggressively at me as my husband needed to use the restroom before setting off even though the terms of booking said we had a 30 minute window and we were better than on time. The taxi driver put our bags and pram out on the road, not pavement, at the airport and drove off without saying a single word. Insotel this is the final impression of our stay with you as its your service. You should review this. it made me feel angry as the holiday was not cheap and I expect good polite customer service generally. Overall we had a good time but due to friends we travelled with. Would not stay again unfortunately. It's a "pack em high " establishment More

Emma O, 499503

Excellent family holiday

We stayed for 2 weeks at the end of July/early August as a family of four. Our check-in was in the early hours of the morning by the time we arrived at the hotel, but it was handled very efficiently and professionally. Greatly appreciated considering we had 2 very tired children and plenty of luggage. We were shown to our room by security and, even though it was late at night, offered the opportunity of a drink or refreshments. Staff One of the biggest positives of the resort. All staff were very polite and helpful, not once in 2 weeks did we come across a rude member of staff. All staff were courteous, polite and always spoke. Particular mention should go to Glada in the entertainment team who went out of her way to speak to us at every opportunity and particularly our 5 year old daughter. She showed a real willingness to engage with us and build a rapport with our daughter. She should be commended for this. Also Jairo, Sam and Matteo are a real credit to the hotel. Location The main resort area is split over 3 sites but the road isn't a main road and you can easily cross safely. We're talking about a 30 second walk between blocks A, B and C. Really isn't an issue. Don't be put off by negative reviews about the road/roundabout. True you couldn't let your children wander around alone because of the traffic that is present, but if you're on holiday with children why would you let them wander around anywhere by themselves! These 3 sites offer a variety of facilities and restaurants for the guests to experience and we actually enjoyed being able to go and spend time in a different area from time to time. Each block has accommodation, pools and food/drink available. But block D is a little further away from the main resort, again it's only a few minutes walk but some people may be put off by that. If that may bother you I would advise enquiring into which room you have been allocated and try to request blocks A, B or C. We checked out at 12:00 but were allowed to store and access our luggage and were given towels for a shower in the fitness block before we left. Again, this was greatly appreciated. I would just like to respond to some of the negative reviews on here which I think are unfair. Yes the hotel was very busy but 'severe overcrowding' is an overreaction. No inflatables? We saw plenty of inflatables that were allowed in shallower parts of the pool for children. Grumpy over-worked staff? Not sure where these were, all staff were very polite. In all, plenty of special memories were made, especially for our children who didn't want to leave. Would happily recommend to others, in fact we already have! The nicest all inclusive resort we have stayed at and would love to return.More

Alodge6, 186361

A Beautiful Hotel and a Fantastic Holiday

We have just returned today from the Insotel Cala Mandia Resort and I have to say what a place. This is the first time we have stayed in a hotel of this size (it's more like a Holiday Village according to other guests that have been to one). There are 4 blocks to this hotel in which you could stay in, but you can use all the restaurants, pools etc in all 4 blocks. We stayed in block A. BLOCK A: Block A is the main part of the hotel which contains the reception, holiday reps, the main 2 buffet restaurants, the 50's diner and the snack bar. It also contains several pools and the adult only area. Our hotel room was big, modern and very clean (best all inclusive hotel room we have ever stayed in) This I personally think is the best block to stay in. If you are travelling without kids, then this is also the place for you as the adult only area is lovely. It has a lovely, quiet pool that you can peacefully swim in, loads of empty sun loungers, a jacuzzi and a lovely bar and restaurant. The food served at the adult bar during the day is made to order and there is no need to book. The burgers and club sandwiches are to die for as so are their cocktails. Due to the adult only area, I would recommend this holiday for couples as well as families. Block A also has a path that takes you to the beach. BLOCK B: Block B rooms are identical (as far as i'm aware) and block B has a small pool and the small Flower Power restaurant. The Flower Power restaurant has had some mixed reviews. By day it is a buffet restaurant that anyone can use and by night it is a tapas bar which you have to book 1 day in advance. There is no extra charge to eat in there or the Surf Shack restaurant in block C, however the 50s restaurant in Block A is 10 euro's per person I think. Some guests told me that the Tapas restaurant was the same food you can get in the main buffet restaurants and some said it was lovely food. Block B also has a stage and entertainment at night, although the main evening shows were in Block A. BLOCK C: Block C is the sports area and splash park, so if you have small children or i you are in to playing squash, football, exercise classes etc, this is the place for you. Our kids loved the splash park, it has several slides, a pirate ship, toddler water slides and a giant tipping bucket. It also has a pool, the kids club, kids disco, tennis courts, basket ball, football, darts, archery, shooting, water basketball etc. You can also hire bikes from block C free of charge. The Surf Shack restaurant in Block C is lovely during the day. As well as the usual buffet luch, there is aslo a Ice cream parlour serving cones, waffles, pancakes etc. During the evening the Surf Shack serves steak, fish etc. You do have to book this the day before at no extra cost, but it is worth it. BLOCK D: Also known as cell block D. A few guests we were chatting to were staying in block D and were not impressed. This part of the hotel seems older and the rooms are not nearly as nice. It is also further away from the other areas. We never visited cell block D, but I was told that the swimming pool there was quite deep. Some of the people who were staying there asked to be moved to one of the other blocks. It does appear that the people who stayed in block D paid half the amount for their holiday though. OUTSIDE THE HOTEL: Outside the hotel there is a hand SPAR shop and several gift shops/ bars and retaurants. There is also a taxi rank and bus stop. THE BEACHES: There are 2 small coves near this hotel, one can be accessed from the hotel and the other is a 15 min walk away. They have loungers/parasols to rent as well and toilets, outdoor showers and restaurants. We loved both these beaches more than the larger ones as they were busy, but not hectic and it was easy to keep an eye on the kids without losing sight of them. OTHER AREAS NEARBY: Porto Cristo is nearby and about 8 euro in a taxi. There is also a little train you can catch which takes you to Porto Cristo. The train runs hourly and when we tried to catch the 11.10am train, it was full up. Porto Cristo is a pretty little port with loads of gist shops and restaurants. It also has a large beach which was packed. There is a also a small market there a few days a week. Sa Coma is a bigger resort, which costs about 18 Euros in a taxi. Sa Coma beach is much bigger and this is a good place for hiring pedal cars and riding banana boats etc. The kids enjoyed the para sailing and banana boats, but found the big beach a bit too hectic. There is also a big selection of shops, restaurants etc here too. We have 2 kids aged 8 and 14 and we all enjoyed this place. The only thing I would say is that the 4 blocks are not joined and you have to cross a road and roundabout to get tot he other areas, this is not very good if you have children that wish to go off to another area of the hotel on their own.More

rachelemilyellis, 186258

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Insotel Cala Mandia Resort
Rated: 4.0 /5 based on 1504 customer reviews
from £ 358.63