This place has it all, from a splash park to a scuba diving school – not to mention five pools and as many restaurants.
Palms, pine trees and lawns surround this hotel, giving it an away-from-it-all feel. That said, you’re right next to Cala Mandia’s white-sand beach, and just a 5-minute drive from Porto Cristo.
There’s a choice of five pools, including one that’s adults only. There’s also a splash park, complete with a giant pirate ship. And for meals, there are five restaurants, including a Fifties-style diner.
Full Board buffet meals. Late Continental breakfast 10.30-11.30.
Selected local and international alcoholic and non-alcoholic drinks 10.30-24.00. Coffee and tea 13.30-18.00. Beer, wine, mineral water and soft drinks with lunch and dinner.
Snacks and ice-cream 10.30-18.00. Pastries 13.30-18.00 and cakes 15.00-17.00.
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Room was clean, modern but not better than other, lesser rated Hotels.Hidden extras include 18 Euro's per person per day to use the only heated pool which is situated in the Health Spa, the other pools were outside and freezing. We had to pay 20 Euro's deposit for each beach towel to use at the poolside and were told that they could only be changed for clean ones once a week !! Just as well then that the pools were either too cold or too expensive to swim in!! Internet was NOT free. The Safe in the room was 16 Euro for a week with an additional 10 Euro deposit, you are beginning to see a picture here, a family of 4 could probably ill afford 4 times the cost of the heated pool and initially forking out 80 Euro's for Towel deposits. It is advertised as "All Inclusive" which is blatantly a lie and should be challenged by Trade Description. The A La Carte Restaurant food was disgusting with no vegetarian items, my Wife asked for vegetarian and was told by the Waiter "There is no Lamb" ???? The only plus points were branded Alcohol labels as Inclusive and the American Diner was excellent, everything else was average or below average....certainly not a 4 or 5 Star Hotel, we will not be back !!More
We spent a week at the Cala Mandia Resort from 2nd-9th April. We had booked a room on a promo deal, which was in block D which was a short walk down the road away from the main hotel. On arrival at the hotel (after a direct transfer, with no other hotel drop offs) we were told we had been upgraded to the main hotel. We were obviously very happy with that as we had already got an excellent deal and paid a reasonably low price for a family of 3 on an all inclusive basis.
On arrival our room wasn't quite ready so we were told we could leave our luggage in the luggage room and go and get something to eat while we were waiting as it was lunchtime. There is a safe in the room (extra payment) but this was very reasonable. There was no tea making facilities in the room although we believe you could have hired one at reception.
Our room was very clean and spacious, we had a separate double bedroom with 2 sofa beds in the lounge. The room was cleaned daily but don't think bedding was changed during the stay, but we were only there for a week!
We were able to get free wi-fi in our room and throughout most of the hotel, with only a few bad areas. Although you could pay an extra â¬15 for the week to receive better wi-fi.
The restaurant was clean and the food was lovely with plenty of choices. The staff were busy all of the time, clearing away and cleaning the tables very quickly.
During our stay we used the American style diner, the food there was very good and it was a nice change from the main restaurant and also to be waited on. We also used the adult only South restaurant, our 17 year old was also allowed to eat with us in there as it says 16+.. The food was top quality and nice to eat in a very quiet and relaxed atmosphere. We were able to eat in both restaurants once during our stay.
The all inclusive drinks were very good, having lots of 'brands' included.
There were ice cream and lollies available during the day and snacks at the pool bar, pizza, burgers, chips etc.
The entertainment team worked very hard and were very enthusiastic and kept all entertained. Although it was really aimed for young families, but that said they did try to involve everyone.
The pools were very cold but did start to warm up a little towards the end of the week, as the weather was very good. The beach is a short walk and a lovely sandy beach, there is also a nice walk along the coast line, with other beaches within walking distance.
There is also a splash park for younger children but we didn't use this.
There was an indoor pool and spa but we didn't use either, also a fully equipped gym which we did use on one occasion.
One complaint we had (nothing to do with the hotel and staff) was the welcome meeting with the thomson rep was at 5.30pm on the first full day, we thought that it would have been much better to have been earlier on in the day, we spent the day by the pool and looking around the beach and small selection of shops and therefore missed the meeting, ( which we appreciate was our fault) but by the time we did see the rep again we had missed a couple of excursions which we would have liked to have done, as they were only on once a week, at the start of the week. Because of this we just had a couple of visits out by taxi, to Porto Cristo and Cala Millor, these were very cheaply priced taxis and only cost us a couple of euros more than the public bus.
We believe that there might be an extra cost to be paid for the use of the two additional restaurants and poolside day beds during peak season, but there were no extra charges for us early season, this is a bit cheeky when you have already paid more in peak season than we did early season!
All in all an excellent weeks holiday, we would return again on a similar sort of deal in the future.More
Nigel S, 186342
Good family hotel
Stayed over Easter hols. ( a little windy).A lovely room in block A overlooking main pool and sea. It is good that there is a sliding door to between adults and kids bedroom. Great location, next to a lovely sandy beach with another 2 beaches in walking distance, kids loved water park, pools were cold so take a wet suit. There is a charge to use indoor heated pool( 45 euros for 2 adults and 1 child). Food very good ,kids club good. We would definitely stay here again but would be nice if the fridge in room was stocked in the all inclusive, I saw many people taking drinks to their room from the bar and spilling them on marble floors.More
janine f, 187069
I can not fault this hotel as a family break. The staff were so friendly and really made a fuss of our 4 year old son. The restaurant staff were attentive and always helped with our pushchair. The life guards were really friendly and our son loved to go and say hello each day. The food was really really good with lots of choice (including soya milk which was good for us having a dairy intolerant son). They changed the main hot meals each night so there was always something different. I wouldn't bother with the adult only restaurant or the Fifties restaurant as the buffet was much better. The rooms were clean and tidy as was the hotel....in fact it was spotless. The swimming pools were chilly but we didn't expect anything less in April. There are a couple of shops near by. The hotel has its own supermarket and if you show you room key you get 10% off. If you walk to the Spar shop a little further away (5 mins walk) it's cheaper then the one opposite the hotel. The beach is at the end of the hotel boundary along a boardwalk and it is a lovely beach. Porto Christo is the nearest town a 10 minute bus ride away. The kid's pool is across the road from the main hotel but it really didn't matter. There are plenty of activities and a kid's club. I would just say if you are not very good with steps or very mobile ask for a room near the main reception and not near the adults only area as there are lots of steps to get to your room and the lifts only go to the main floors (as the hotel is built in an uneven area). We would definitely go back.More
Perfect first family trip abroad
We visited for a week in April with our 3yr old son which was his first trip abroad. From start to finish I cannot find fault with this hotel. We stayed in a superior family suite in block A which was great as it had a separate sleeping area meaning we could watch TV or have a drink on the balcony with out disturbing the boy. Food was great something for everyone good variety each day. Didn't really see the entertainment my Son pretty much wanted to go to bed after the mini disco which he loved, ran by the girls who run the kids club which he attended most days and loved the girls were fantastic with the kids and it was a really safe place to leave him for Couple of hours he would run to the gate each morning and then cuddle all the staff can't really get a better review than that. Not much outside the hotel but only 6/7 euro in a cab to porto cristo which was a nice morning out and we had a trip on a glass bottom boat. Pool was cold but it was out of season splash park was brilliant spent most days there. Would return without hesitation and review from a 3 year old...... he wants to live here for ever and ever!!!!!More