This place gives you a choice of two lagoon pools, and it’s just a short walk to the beach.
Location-wise, this place is pretty central. You only have to cross a main road, walk for a few minutes and you’re at the beach, while it’s less than a 5-minute walk to C’an Picafort’s shops, bars and restaurants.
The hotel has two lagoon pools, and children get a little splash park, too. Elsewhere, there are two restaurants – including an Italian bistro – and a chic rooftop bar for after-dinner cocktails.
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Well we booked this hotel thinking we would have good time and all the amnesties would be up to standard. We have been to many hotels over the years and at times faults have accrued and the hotel have generally put these issues right. In comments that we observed on Tripadviser no mention was stated by other guests of the disgusting drain smell that we encountered that we found in our room. Which we reported to the Thomson in house representative who stated leave it with me.
Who avoided us from that day onwards.
The problem was that the air conditioning â the smell of bad eggs from the drains was filtered through vents into the room and when it was switched on it concentrated stink.
The room maid was very understanding of the problem and said that it needed cleaning and somebody would be doing this. The smell was all down the corridor fourth floor.
On another occasion a member of the Hotel indicated that day the smell accrued when it rained.More
Fantastic pool & spa
We booked this hotel for my birthday for 11 nights as we stayed hear for a short break previously and thought it was an amazing hotel. The grounds are extensive with plenty of sun loungers which are collected in the heat each night and stacked ready for the next day by a gentleman on his own who works very hard.The outdoor pool is lovely and we often used the Spa area which is free! We had a lovely room overlooking the pool which was kept nice and clean by Manuela. The food is amazing and caters for every taste, staff are always friendly espec Hamza in restaurant and Jose who we saw at lunchtimes. The only downside was being snapped at very abruptly in front of other guests by a waitress Noelia for not waiting to sit down on our second night!. My husband was told to remove his plate off the table and WAIT, which he did resulting in his food being cold by the time he was allowed to sit down again. Noelia then took our drinks order but forgot to bring them by which time we had finished our meal. She was so rude that we avoided eating in her area after that. This was a shame as otherwise a lovely experienceMore
Quality hotel but a few minor niggles
This is a quality hotel, with friendly staff in all departments. The grounds are well kept, and there is plenty of space for sunbeds on the large grass areas. Although the weather was mostly sunny on our October stay, it was too cold for many to brave the outdoor pools.
The hotel is located next to a busy road but is elevated and the buildings are set back so we never noticed the road. The elevation does mean that the hotel has a sloped approach but it's not steep. There is also a car park.
The rooms have been revamped with a contemporary look and lighting, although the headboard is completely impracticable. We did hire the room safe which has a useful electric socket inside to charge your device securely while you are out. While the rooms are fresh, the corridors are not, and the carpet on our level was badly stained.
The selection of food is extensive, but don't make the mistake of reading the posted menu, as this was frequently different when you arrived, and should be used more as a guide.
While we were there, the hotel held a "tourist day" with special events, entertainment, tapas and champagne. I did think it was unnecessary to wake the whole hotel with two load explosions at 0745, when a classical guitarist was about to play. It would have been nicer to awake to the guitar player at our leisure.
A few minor annoyances, which didn't really spoil the holiday - on a couple of occasions service in the restaurant kept us waiting sometimes for coffee at breakfast or drinks in the evening. It was nearing the end of the season and some staff were finishing, but it shouldn't be allowed to affect the guests.
One evening the advertised entertainment in the rooftop bar didn't materialize.Â
In the spa , not all of the facilities are open all day. Sauna and steam room do not get switched on until 4pm, and another afternoon all of the water features in the pool were off.Â
There seemed many more children than our previous visit, and it appears that the hotel is marketed more at families in other countries. I have no problem with children but we did see groups of them playing around with the lifts, and disabled pool lift, as well as playing hide and seek in the food service area, amongst the hot food and drinks.More
Excellent facilities for all ages. Second visit in the same year which speaks for itself.
All rooms have good views, Good family hotel although we traveled as a couple which is equally good.
Two minor criticisms are that you have to pay for wifi if you want it in your room and can only have one appliance using it at any one time and dinner is only up to 9pm although realistically 9pm is late to go in as they really encourage you to eat no later than 8pm if you want 1-1.5 hours for dinner. Hopefully we will be back.More
3rd time here! Travelled as a couple 17th-24th October
Everything about this hotel is first class. The staff are very friendly and helpful if you want a kettle in your room just ask at reception when you book in. Food is an amazing choice from salads to seafood and meat and lots of choice for desserts. The rooms are cleaned to a very high standard and are lovely and modern. The grounds of the hotel are kept immaculate, Towels are provided for the swimming pool so no need to take any. The grounds are huge with plenty of space for everyone plenty of sun loungers if you want them. I hope we will return next year well done to all of the staff keep up the good work.More