Really cannot fault this hotel, well sited with easy access for all travelers.
The rooms were immaculate, the food was excellent, the staff really do aim to please. Overall the experience was as close to five star as you will find anywhere.
With a room on the third floor, reception side, the view across the bay was stunning with no problem of noise.
The choice of food never failed to amaze, well presented and clearly a focal point for all.
Although this is a newly refurbished hotel there is a clearly a wish by all staff to promote this experience that we are sure will attain five star status in the near future.More
Neil S, Lincoln
Stayed here second week in October, was a bit worried about the weather at this time of year but it was better than expected. I emailed the hotel to ask for highest room possible and certainly got that on the eighth floor. We upgraded to sea view room on booking but I felt that we were given a side sea view room but the view was wonderful. Everything about the hotel was very nice liked the dining arrangements. It's good to know which table you are sitting at each night. The food was good although it's a bit of a struggle lifting the lids off each dish and where to put the lid whilst getting your food. The resort itself is great with plenty to do. I liked this hotel but there is something lacking and I can't quite put my finger on it maybe we have been spoilt by better hotel's.More
JillLUFC, Leeds, United Kingdom
My wife and I stayed here from the 7th to the 14th October and, whilst we agree that the hotel amenities and food etc are as described by others - all is not perfect in Paradise.
Like many, I emailed the reception and requested a high room since I am a light sleeper. When we arrived, we were allocated room 240 which turned out to be a small side room over reception. this was a very small room with no balcony, only two very small windows and the room overlooked the stage area of the next hotel where the kids club and karaoke nights were held - really good for a light sleeper.
We returned to Reception to request another room and were told initially that this was impossible by a very obstructive "gentleman" behind the desk - even though we offered to pay for an upgrade. Eventually, we were able to discuss this with our rep - Priscilla. She told us that it is Thomson's policy that you can only have a balcony IF YOU PAY EXTRA FOR A SEAVIEW ROOM. there is nothing we found in the brochure that states this.
We asked to be transferred to another hotel and were eventually given room 139 which did have a balcony but which overlooked the same adjacent hotel with a view of a long black wall on one side and a view of the bins on the other.
Yes the rooms are modern and comfortable - straight out of a Grand Designs programme or, in our case, just like an up market Care Home for the elderly - the room we were given was kitted out for invalids. We are not that old yet!!
Our treatment here totally spoiled our holiday and we were appalled by Thomson's attitude to customer satisfaction or lack of it.
So, remember - book a seaview room and pay the extra if you want a balcony.More
Dancermac48, Codsall, United Kingdom
Great Hotel and Staff - bad web information and reps
Just returned from Protur Playa. The hotel was great as were the staff from reception down to the waiters. So friendly could not fault them. I booked a double room and e mailed them to request a sea facing room on a high floor. They replied that they would see what they could do. When I arrived at the hotel I was put on the 2nd floor with no balcony and on the side of the hotel. I was then informed that I had booked an economy room. Nowhere in the paperwork did it say this. The reception staff said that they had plenty of rooms but the Thomson rep would have to do the upgrade they couldn't do it. I wasn't after a freebie and offered to pay for the upgrade. The Thomson rep would have none of it and said that they could not do an upgrade at the resort. Going on line at the hotel they had plenty of rooms available, in fact the hotel was half empty. I was moved after 2 days to a room with a balcony but still on the side of the hotel overlooking the next hotels rubbish bins. Both of the rooms I had had disabled. By the way we are not disabled. Apart from the room the hotel was great, the food was great but the ENTERTAINMENT LEFT A LOT TO BE DESIRED,.More
flustered2014, Kent, United Kingdom
Fantastic view from balcony
just returned home from a weeks stay at this hotel. Every thing was lovely.
We chose to stay in a double room with full seaview and balcony. (Make sure you check as there are lots of styles of rooms to book and some are without balcony) the room was very modern. The view from balcony was fantastic we were in room 724 which is at the top of the tall part of building in the middle. You could see along the promenade and pool area. The balcony had 2 reclining chairs and small table. My parents ( who stayed the week before)had a superior room no 401 which had views across pool area and sea. This room had two balconies.
Pool area very nice, a style of sun lounger for every person requirements.
We ate at the pool grill each afternoon as it was such good value for really good food. Drink prices also good.
The main dining room was very nice 2 sittings which worked well. We started off on first sitting but found that to early so change to 2cd no problem at all. Bottles of wine ranged from 8 euros to 16 euros. Food very good.
Alacarte resteraunt very nice but tables a little to close. Food again very nice.
Staff very nice. We joined in a couple of things the hotel was doing for charity. Bingo, wine tasting, and cocktails/canopies afternoon.
The hotels lifts were annoying as there's only 2 and they were very slow.
Wifi free inside hotel and around pool worked perfectly with my iPad.
Hotel is ideal for walks along seafront. 35 mins to cala bona. And about 45 mins to sa coma. And there's a nice walk to the castle which has a cafe /bar with plenty of indoor/outdoor seating.
We caught a bus to the caves of drake, and got the boat back to calla millor.
The weather was fantastic whilst we were there. Just one day of rain.which we already knew about so that's the day we went to the caves of drake.More
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