This hotel has been recognised by travel industry experts for its family-friendly credentials. The main talking point is the children's splash park. It’s got chutes, slides and even a giant pirate ship. The neighbouring swimming pool, meanwhile, has been styled like a river, winding its way through palm-dotted terraces. The adjoining lawns offer up plenty of quiet corners, too.
Elsewhere, there's plenty more going on. You'll find an indoor pool, plus a gym and sauna. There's also a Thomson Kids' Club and a playground for the little ones. The fun continues into the evenings, with talent shows, live entertainment and mini-discos part of the line-up.
The apartments have just had a total makeover, and are really stylish as a result. Each one comes with a comfortable lounge, decorated with pale green walls and curtains, sleek dark-wood furnishings and soft lighting. Bedrooms, meanwhile, feature rich purple bedspreads and dove grey curtains.
Based on 1120 reviews
- Official Rating
- Lifts: 8, 1 block without lift
Created for families, with leading childcare and entertainment
- Thomson Kids’ Clubs
- Thomson crèches
- Parent & baby facilities
- Guinness World Records Days
- Family entertainment
- Free infant luggage allowance
Food & Drink
Bed and Breakfast
Food and drink aren't included in your holiday package.
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner. Continental late breakfasts 10.30-12.30 and 1 visit to the Italian restaurant per stay. Local alcoholic and non-alcoholic drinks, until 24.00. Tea, coffee and cake 16.00-18.00, ice lollies and snacks for kids and assorted fruit 10.00-24.00.
Facilities► View all
Plenty of thrills and spills for little ones in their own splash pool.
With a large sun terrace so there's loads of room for sunbeds and parasols.
With professional shows and early evening fun for the younger ones.
TripAdvisor Reviews Show more reviews »
A very honest review
After reading all the reviews of this hotel we were expecting our holiday to be absolutely amazing, but we were VERY disappointed. This hotel does not deserve the reviews its getting it is horrendous!!!!!!!!!!! We have 2 young children and we booked this hotel because it was supposed to be the best Thomson family hotel but I have stayed in better 2* star hotels!! Within 2 1/2 hours of arriving I was on the phone to Thomson asking to move hotels because I was appalled. To start with the room- the air conditioning was set at 10c therefore it should be absolutely freezing but it was still warm, there was broken glass under the table and in the bathroom (after complaining about this it was never cleaned up)and the door didn't shut properly. The children's splash pool, which is given special mention in the description because it is suppose to be 'amazing' was covered in algae and it was freezing cold. The children's play areas were also in desperate need of newer/SAFER equipment, on the steps to one of the slides the hard plastic had broken off and it left a large sharp edge which is extremely dangerous!! Around the hotel there was metal sticking out of the walls which had been painted over and it was just the right height to cut my 2yrs old leg!! The sunbeds need throwing away they are dangerous and disgusting. During our 1 week stay we didn't have maid service for 2 days, at a 4* star hotel this should be standard everyday. The food was terrible, there was little variety and what they had was bizarre, meatballs in a cream sauce?? The children's buffet was a joke my daughter had the food from the adults buffet because it was dire! For example the fish fingers where brown inside, everyday it was either fish fingers, chips or pasta that was it!! The furniture around the stage was also dangerous, my husband sat on one of the chairs while my daughter was taking part in an activity and the arm of the chair was broken and before he realised it he lent on it and nearly fell off, if this had been my daughter or another child they would have fallen off and really hurt themselves on the tiled floor. After complaining to Thomson after arriving they told me to go down to the see the rep but they were not at their desks. I then rang Thomson again and they could not move us and advised us to speak to the reps in the morning. We went back in the morning and told them all my complaints and they couldn't believe there was any problem. They sent the maintenance man to fix the air con but still after he had been it didn't work!! I must of told them about 5 times about the metal sticking out of the walls and the algae in the children's pool because it was dangerous but nothing was done. We went to the children's pool everyday and the algae was never cleaned off. Thomson asked us to write a list of all our complaints and by the end of the holiday our list was 3 sides of A4 long. It comprised of algae in the children's pool, metal sticking out walls, dangerous sunbeds (which they admitted they need new ones) air con broken, broken glass in the room, front door not shutting properly, the lift not working, furniture broken, ants in room even when there was no food in the room, no maid service for 2 days, holes in the towels, awful food, unsafe play equipment and very noisy at night (fortunately we were in block b facing the road so our room was quiet when the door was shut but other rooms weren't so lucky. . The only good thing about this holiday was the entertainment team around the pool and at night, Kayla and Nathan. They really made my daughters holiday with their activities and dancing at night. After complaining while we were they, on the form on the flight home, their after holiday complaint form and finally after emailing the board of directors for TUI group I got a response saying they were sorry but they were not bothered. After holidaying with Thomson a few times and never having a problem we were very disappointed with the treatment we received. This is the first time we have ever complained and Thomson couldn't care less. We were offered £75 holiday voucher for next years holiday and after speaking to Hannah from the board of directors office TUI upped this to £100. This would not even cover 1 day for 1 of us appalling compensation for the horrendous holiday we had. Over the years we have stayed in a variety of hotels from 2* star hotels to 5* hotels so we know what to expect from a 4* star hotel and this is definitely NOT A 4* HOTEL!!! Also it is definitely NOT SAFE FOR CHILDREN!! To show you our complaints I have added photos and hope you do not make the same mistake we did.More
Charlotte L, Derby, United Kingdom
works well for kids and families
Staff worked hard to give the kids and families a great time all 5 of our grandchildren parents and us two had a great time as the kids were well catered for. Rooms were better than we expected and although we managed to do breakfast and sandwich, salads and wine lunch (us not the kids) there was a limit to how much you could COOK. Nice décor and good sized bathroom with separate living room made these apartments very comfortable clean rooms and areas were good. good weather for October some resturants closed and after the clocks went back most supermarkets and bars started to wind down but the resturants we did try were better than average we went self catering but I could see several families were all-inclusive.Thomson worked hard to entertain the kids. Thomson the dog was a bit dated and he had a Michael Jackson adapted track blarring out which was not understandable (ditch the dog ) or make hime more animated for the age of kid.More
Thomson Family Entertainment At Its Best
Just returned from a 7 night October half term break. The weather was wonderful 28c most days only the last day let it down when the mother of all storms hit the east coast of Mallorca didn't stop us walking to our favourite bar/restaurant in the whole wide world the Rope & Anchor in Cala Bona harbour you just must go !. Trip consisted of my wife and I and our 2 young children aged 6 & 8. The kids entertainment here is 2nd to none and a special mention to Jess who looked after our kids wonderfully. Pool area is lovely and very clean only negative is the beds need replacing they are looking abit tired. Lots of things going on round the big pool water polo, the cube etc however we spent most of our time in the splash park which is amazing, has big water slides for the kids and a massive pirate ship that the kids can explore and look out from, there is a nice poolside bar here and it is very relaxed. We stayed self catering but did have a few lunches at the main poolside restaurant the food was fine and not too expensive they evern had Doner Kebab ! Rooms are lovely which big lcd tv, bathroom looks like something out of a designer showroom just wonderful. Maid service was excellent she really tidied the place well and on the 2 days the room wasn't cleaned we just rang reception and fresh towels were brought to the room. Beds in main bedroom very comfortable and my kids slept well on the sofabeds. The kitchenette is well equipped with refrigerator, microwave and hob everything looks practically brand new. Air con works well. Hotel is in a fabulous position just a 5 minute stroll to Cala Bona harbour and the various bars and restaurants. If you wanted to visit the beach it was worth the extra stroll to cala millor which has a beatiful long beach or it is 7 euros in a taxi or you can get the bus. Night time entertainment was good the thomson reps gave out the certifiates from the days activities then they had the various acts on all in all good fun. We paid £615 inc transfers and flights through thomson for this 1 week break and we would have been happy to pay double. I just have to recommend this place. Well done Bonaire !More
Superb once again!
What a fantastic holiday once again, special thanks to all the staff for making it so enjoyable. This really is a perfect place for families. My children are late teens and 10 and they still enjoy going back to the Bonaire. Rooms are superbly furnished/decorated and very clean. We were spoilt with the Oct weather we had as all week the outdoor pool was used with no complaints of the pool being too cold. The indoor pool was open and people were using this. The pirate splash park was also being used by toddlers. One comment - the sunbeds are in need of an upgrade! The outside areas are also excellently maintained. You will have a fabulous holiday here. The reps this year were very friendly but not in your face, if you wanted to join in activities i.e football etc you could if you didn't it was no hassles! We were self catering and ate out evenings so cannot comment on the food, however, friends made there were saying how fab breakfast was. Cala Bona itself is lovely. The restaurants around the harbour area and seafront are superb. Our recommendations are: Breakfast (great fry up) at Rope & Anchor, really reasonable prices and great service. Tapas (lunch) - Alma Mia - divine and so reasonable Restaurants - Papparazi is our fav at the harbor (great Italian food) some reports of bad service however we have never had any problems with this over the years of returning. Lemongrass Thai is also worth a visit, great fresh Thai food. If you want a quite room at the Bonaire ask for block 4 (floor 3) overlooking the multisurface pitch, it has great views of the mountains. We have been travelling here for 14 years and have always had a great holiday...More
Chebby123, Attleborough, United Kingdom
Excellent holiday apart from the weather.
We stayed here in May. It did rain a few days and the pool was freezing. Luckily they have a heated indoor pool. Staff are friendly and helpful and made a note of our room request that we sent via email. Bar staff are friendly and serve you quickly. Easier to be served at your table than go to the bar for the evening entertainment. Food is nice. Recommend the pool bar for lunch and do the quiz at the same time.More
Dutty0, Maidstone, United Kingdom
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