Combine an adults-only hotel with a beachside location and you’ve got a winning formula.
Just across a quiet road is the beach – miles of golden sand sandwiched between pine trees and shallow water. You’re a few minutes’ walk from the shops and bars of Playa de Muro, and about 20 from Alcudia.
This hotel holds a trump card – it’s adults-only, and we don't accept bookings for under 16s, so there’s a relaxed feel. It comes with a good-sized pool, a buffet restaurant and a bar.
These single rooms are bright and airy with large double doors leading onto a balcony. There's Wi-Fi* in your room and you'll also have satellite TV with limited channels and a coolbox. Just so you know air-conditioning is centrally controlled and this room is available for over 16's.
These traditional twin rooms are bright and inviting with large double doors leading onto a balcony. There's Wi-Fi* in your room so you can stay connected and you'll also have satellite TV with limited channels - you'll also find a coolbox. Just so you know this room is available for over 16's.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We have stayed at this hotel a few times in the past, firstly when it was a Thomson gold hotel, and then when it changed to AI, and loved it, but not been there for about 5 years. We decided to go again, wondering if it had changed much. We were pleasantly surprised to see some of the original staff still there, especially Raphael the dining room manager who remembered us. We found the food very good with lots of choice apart from the Indian night. We don't like Indian at all and there was no alternative so we went out to eat. This is a problem not just at this hotel, it happens in others too. However we did enjoy it every other night.I actually enjoyed the lunches with beer and wine to help yourself to.The hotel is spotless with people cleaning most of the day. The sunbed situation is ridiculous, not the hotels fault, but with people actually running to get their favourite sunbed by the pool! We went on the grassy area where there are lots of beds and it is cooler. The beach is wonderful, just a few steps away. You can book a sunbed on there for as many days as you want, paying in advance which means no rushing down in the morning to find one.
I must give a special mention to the bar staff. They are so busy but serve you in record time and still make time to have a laugh and treat you as special, even remembering what you drink. One afternoon a lady fell over and they where instantly there helping her, especially Toni who took charge. Probably the best bar staff ever.
The only criticism we have is that the two entertainment staff were somewhat lacking in personality, there was hardly any interaction with the guests and they looked completely fed up most of the time, especially the young lady. I hate to put this but a review has to be honest.
All in all it was good value for money, we did have a great relaxing time and will go again.More
Last reviewed this hotel in 2007 and unfortunately it has not improved....in fact given the 'glowing reports' by some guests which I've read for 2016 I wonder if we stayed in the same hotel!! Furnishings in main reception area, entertainment room, bedroom etc are still the same and badly in need of refurbishment as chairs + sofas have cigarette burns on them, many of the wooden tables both in reception lounge + entertainment lounge are damaged with split veneer and 'bubbling'. Outdoor sunbeds + plastic tables are worn/filthy + should be disposed of as should the table tennis bats+ there are broken tiles around the pool area. For those who submitted reports about it being a "lovely, fantastic, best hotel ever" I can only wonder where on earth you have been staying + what type of hotel you are comparing the Platja D'Or with?? Photographs are attached as proof of what we encountered! As in my previous report of 9 years ago everything remains the same. We stayed in room 137 on first floor looking towards the small wooded area which leads to the beach. It is relatively quiet at this front entrance side of the hotel but if you are a light sleeper you may hear the buses arriving/departing late at night + early morning. The room is carpeted so it does cut down the noise a bit. A coloured strip has been placed on the wall to house the tv which has a number of english channels. The small fridge is not very cold but does keep drinks cool. Beds are still very hard (2 singles pushed together) + there is 1 chair. Bathroom is small but adequate + rubber mat can be obtained from Reception. However the rooms really do need updating. Toiletries were not replenished + twice during our 2 week stay we had to ask for handsoap as it had been removed + also for toilet paper. Our maid service was inconsistent, first couple of days fine then after that carpet was not hoovered regularly, balcony not swept (ash from smokers above) + dubious about how often sheets were changed. The room was always last in being done, usually being done around 2.30pm (having been out since breakfast + leaving sign on door this was rather annoying). We did ask at reception for the room to be done earlier but to no avail. On the whole staff were friendly + most would acknowledge i.e Maitre D in dining room, housemaids, + especially the bar staff (Hector being very efficient in remembering guests orders!). However the Manager tended to ignore guests!! + one waitress was rather rude when asked where a fresh glass could be obtained from. Food was basic + on many occasions lukewarm regardless of what time you went to the dining room. Breakfast was sufficiently filling + usual choice. The freshly cooked omelettes were good + served by a pleasant spanish lady. A couple of times I pointed out dirty plates in the piles set out for guests using + they were immediately removed. Quite often there were no cups, teaspoons beside the drinks machine, or plates/cutlery etc available. Lunch + evening meals were hit or a miss, with cheap cuts of meat/fish, rice + pasta based salads, cheap crispy pancakes, spag bol etc + some evening meals gave no consideration to guests who perhaps do not like indian/mexican/chinese style food - eg when indian style food was on the menu there was little else to choose apart from salad. Freshly cooked pork/steak etc was more often than not overcooked + tough. With food often being lukewarm the manager did go around testing various dishes. Desserts consisted of jellies, icecream, creme caramel, cold rice, the occasional small spanish cake, mousse/instant whip. Being all inclusive it was good not having to pay for bottles of water, + there were soft drinks, cheap vino or Amstel available. Evening entertainment was poor during our 2 week stay consisting of quiz nights by Tiago the entertainment rep - on asking him why there was no proper entertainment acts every evening, he replied that it was due to the hotel having to pay for the acts! We did enjoy 3 out of 14 evenings entertainment though -the Rockabilly Rebels, Eric Clapton Tribute + UK v USA rock bands. However come 10.00-10.30 when the entertainment finished there was a mass exodus of guests heading off to bed!! Bar staff were excellent - very friendly + very efficient in keeping queuing to a minimum. The 2 Thomson reps kept themselves to themselves + did not make any effort to greet guests, + we were given wrong info about Ca'n Picafort market day from the male rep who then said he'd looked it up on the internet! The pool was not heated therefore very cold but there were ample sunbeds both around the pool + on the grass area but as previously stated the outdoor furniture needs replaced. Seating + tables outside the bar/entertainment lounge are fine + there is an area for smokers. There is also a small room with books which can be borrowed/exchanged + some seats (at side of reception), + there are leather sofas beside dining room where you can relax. Wifi is available but we could not get a connection in our room + it was limited in reception area depending where you sit. The beach across from the hotel is lovely with safe shallow sea and you can have a pleasant walk or paddle in either direction. Bus travel is very cheap at 1euro 50cents to go to Ca'n Picafort or Alcudia town. There is an Eroski supermarket across from the hotel which stocks virtually everything + prices are reasonable. There are also a handful of bars across the road but they had no entertainment during our stay, however a 10 min walk towards the Maritimo hotel (beautiful inside) which also had some enjoyable entertainment + slightly further there is a small square/park area with bars + entertainment. Would we return to Platja D'Or - as there has been no improvement in food, entertainment or refurbishment of rooms within the hotel in 9 years, afraid not. Thomson have adjusted the 4* rating which was advertised on their web page when we booked - it is now 3*, however a suggestion would be for Thomson to visit the hotels they advertise. The photos they show of the hotel are evidently from years ago when everything was new and fresh...probably when it was a Thomson Gold hotel prior to 2007. Some may find this report harsh but it has been based on what we found in May.More
Hotel stay after cruise
After a week of a luxury cruise we stayed here for a week. Hotel much better than expected for a three star. Although rooms were basic they were always clean. Food was varied and always hot good choice every day, staff always pleasant and polite. Drinks of the usual all inclusive quality and bar staff friendly. Always managed to find a sun lounger even though towels were put out early by others. A couple of good entertainers in the evenings especially George the singer/ comedian. Hotel location to the beach only a minutes walk away to a quiet stretch of sand.More
This hotel has to as good as you will get, lovely food with plenty choices, efficient and pleasant staff, entertainment good and rooms clean. The beach just over the road is beautiful and pool area very relaxing. The bar staff pleasant and efficient. Everything you could want from a holiday, can't praise it highly enough and a bonus it being an adult only hotel.More
From the minute I arrived staff were very friendly and helpful. My single room was much bigger than I expected with a handy cool box and wonderful air conditioning, which was needed. The food was a wide variety but it did lack a vegetarian option most days. The chef was more than happy to do a dish especially for vegetarians but I didn't like to ask. I found plenty of vegetables on offer and potatoes done various ways each night which was adequate. The staff are quick to clear your plates and help in any way they can. The bar staff are amazing, so quick to serve you and always with a smile and a great sense of humour. The pools are cleaned every morning and there is a life guard on duty from 10am til 6pm. There is a battle for the sun beds every morning, people start queuing to put their towels on their chosen sun bed at about
7.40am (the pools open at 8am). I found this incredibly frustrating and childish. People were running to get their beds!!!!!!! Grow up people! There are plenty of beds for every one. The maid service is excellent. The Hotel is very clean and the staff go out of their way to help. Playa de Muro is a 10 minute walk away with shops and bars and it's very pleasant. Quieter than Alcudia. Beach is a 5 min walk from the Hotel and is very pretty. I especially liked no children at this Hotel. It was filled with pensioners ( I am in my 40's) but it was ideal as it was peaceful. I will be returning later this year. Well done all the staff at Platja D'or. You deserve much more than a 3 star rating.More