We have just returned from a week here and struggled to find fault with the place. There were 8 of us including 4 young children, and they absolutely adored the splash pool, I've never known my kids before to want to spend all day every day in one place and not get bored but it was a struggle to drag them out of here to go elsewhere. Also, we had no problem getting 8 sunbeds together every day near the kids pool, though the other pools seemed busier sunbed-wise. We got the sun all day till about 6pm, when the pool shut anyway.The whole hotel was spotless, we had two rooms which were cleaned every day, and the public areas were immaculate also. I must echo the comments of others who mention the work ethic of the staff here, they seem to work really long hours and do it with a smile on their face almost the whole time, from cleaners to bar & restaurant staff, with special mention for the animation team, who bother to learn the children's names and are so kind to them (Thank you Alexandra & in particular). There are different activities laid on throughout the day for both kids and adults, and no pressure to join in if it's not for you. The kids entertainment of an evening could be a bit samey, but the adult entertainment afterwards was more varied, singers, dancers, caberet acts and bingo were all on while we were there, with table service during it to save going to the sometimes busy bar.
We were lucky with the weather for October, pretty much 28 degrees the whole time, and the beach on the doorstep was well used & appreciated. Beautifully clean with shallow water.
Lots of people have commented on the food, we found that although it can be a little repetitive, there was always something different in amongst the regular offerings to satisfy most palates, theme nights added variety, the Asian was particularly good. Breakfast was really good, you would seriously struggle to not find something you liked in the vast choice here. My kids are quite fussy eaters, and were always full!
We were all inclusive and I'd highly recommend doing this, as cocktails alone were over 5euro each, so it wouldn't be cheap at all to eat and drink onsite otherwise! Beers, wines, spirits, cocktails and branded soft drinks plus hot drinks were all included as standard.
We were also given an unexpected free upgrade from quadruple rooms to Junior suites, which apparently are more spacious, we had 4 people in each room, and found them fine, one of the rooms had a very large balcony, and the other smaller but with a partial sea view. We were very satisfied overall and were sorry to come home, but looking forward to returning as soon as we can. Definately recommend for families :)More
Anne C, Wallasey, United Kingdom
Excellent stay in royal room
After 1 day of rain, the weather was spendid. 28C. Excellent beach, shallow, clean, very soft sand. Could do plenty of relaxing walking and swimming. Sea very warm. Very happy with royal suite. The view was fantastic. Jacuzzi worked perfectly, hot water. Room small but enough for 2 and plenty of shelves. Clean. And much better food that reviews mentioned. Always found something new to try and fish was also very good (only salmon disappointment). Had mexican, asian, gala diner... We enjoyed the buffet possibility and alternated with Miramar A LA CARTE which was much more quiet and had live music every night during diner. I enjoyed very much the hydrobic, and especially the zumba on the beach. Volleyball was also nice depending on who came. Rented bikes and could keep them in luggage storage. Very practical. Very relaxing holidays. Could have participated in many more activities if got bored.More
Tampere_36110, Tampere, Finland
Right on the beach
We stayed at this hotel following a cruise on the Thomson Dream. At first we were not impressed but that was only because the hotel was very busy and we had got used to a more laid back holiday on the ship.
We had booked a cruise ad stay with Thomson and asked for 2 rooms next to each other. My friends room was down the hall from us and they were not impressed as it looked out over a roof. They asked to be moved and was given a room 102A the following day next to ours 101A on the first floor, which had a partial sea view. If we had a higher floor we would have had a lovely view.
The beds in the rooms were not very comfortable and moved every time you turned over. The bathroom was on the bigger side than usual and there was plenty of shelving. Complimentary toiletries were left in the bathroom and the shower was very powerful. Towels only changed if you left them on the floor and the bedding was not changed regularly - my friend noticed her sheet was ripped and not changed. Balcony was okay and had a wall hanger to dry clothes which was very useful. Also the air con was not very good even when on the coldest setting.
The public areas were very clean and in a morning there was an army of cleaners in and around reception. Lounges, bars and reception are very nice. Drinks were very good and served in glasses at night (all inclusive usually plastic beakers). Bar service was very quick but waiter service a bit slow, probably because they had cut back for autumn but still had lots of guests.
Main restaurant very busy, but if you go around 8.15pm it is quieter as children will be watching the entertainment. Go to the restaurant near the pools for breakfast as it is not as busy and this is a la carte in the evening but you have to book, we preferred this.
The food was definitely not up to 4 star standard and was luke warm most of the time. my husband can eat but he left food most of the time. You can usually find something to eat but as it is advertised as 4 star I would mark the food as very poor.
There are 3 pools all connected and very clean. Plenty of sun loungers available as guests are advised not to leave towels as they would be removed after an hour and they abided b this rule.
The children's area looked lovely, if I had small children I wouldn't move from there. There is a play park, toddler pool with water slides, children's pool with bigger water slides, children's club, toilets, sun loungers and the snack bar serving burgers, hotdogs, chips and chicken nuggets is situated here.
Hotel is right on the beach down 6 steps and absolutely beautiful. There are a few shops and pubs about 5 minutes walk if you turn left on the main road. Alcudia itself (hotels and souvenier shops) is about a 20 minute walk if you turn right on the main road. There is a bus stop on the corner where you can get the No. 2 bus to the market in the old town or to the Port of Alcudia, both are well worth the visit and only costs 1.55e or 1.80e respectively. Puerto Pollensa and C'an Picafort are also close enough to get buses.
We enjoyed our holiday overall but I would not go back to Alcudia again - been 3 times. I would recommend this hotel to families but I don't think it is suitable for couples.More
I have been to Alcudia many times in the past but never stayed at this hotel.
What a wonderful week we had. The staff are ALL so hardworking, polite, efficient, and professional.
The hotel is very very clean, and the room maids pulled out every bed every day and cleaned behind, the bathrooms were kept spotless, could not have been better. The restaurant was also kept spotless, tables were cleared very quickly, food was plentiful and hot.
The location is very good, the beach was only 2 steps down from the hotel, and the sea, was so shallow and clean it was a pleasure.
We had a problem with an upgrade we had paid for, but the reception staff were very apologetic, and the matter was resolved without any fuss at all, and to our advantage, so thank you.
I would struggle to find fault with this hotel, the only 1thing I would say, is the pool is VERY cold, even in the afternoon.
We would DEFINATELY reccomend IT, and return.More
SandieWood03, Birmingham, United Kingdom
Not 4 star
We stayed here for my husbands 30th and was a little disappointed. The hotel ground were lovely pool slide were great for the little one if you could find a sunbed. The food was ok quite repetitive and often not very warm but we normally managed to find something. The rooms were very poor sheets were marked. The bed was very uncomfortable and the doors would not lock my 3 year old was able to get out the door to the hall and the balcony which made it very difficult for us to relax. I also found the staff quite unhelpful we wanted to reserve a table for a large party so we were able to sit together for my husbands birthday and we're at first refused however they did come though in the end. The hotel location is lovely directly on the beach and despite the room we did have a lovely holiday More
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