Me and my husband stayed at this hotel for our honeymoon the hotel looked lovely as we pulled up and the reception staff were wonderful and sent a bottle of champagne to our rooms
We got upgraded to room 199 the room is standard but did have a jacuzzi bath abs very clean and has a mini fridge
The view from the balcony was stunning- practically on the beach
The beach is gorgeous you can walk far into the sea and the water only comes up to your waist and it's nice and warm which is better than the pools which is the coldest water I've ever been in
The food in the main restaurant is the only thing letting the hotel down we had steak a few nights which was completely raw inside (picture has been uploaded) they also have BBQ night on a Friday and they have ribs which are all bloody when you bite into them so after that we were wary of the meat they have a snack bar from 11-5 o'clock which does burgers and hotdogs which are lovely and nicely cooked
The area is a bit quite for a young couple if you are wanting a night out but we got a taxi to a pub called white rose which costs about 5 euros and there a few other pubs there too
Over all I'd recommend this hotel.More
Hotel Continues to Excel (Room Allocation Soured Stay)
My wife and I have not chosen to stay at a same location or hotel during the 12 years in-which we have holidayed together.
However, we were so taken with Alcudia and this hotel during our first visit in 2011; we chose to return in September/October this year.
Since our previous stay the hotel had been upgraded from a 3 to 4 star. Mindful the hotel demonstrated such a high standard as a 3 star venue, there were little obvious visual signs which would suggest the reasons for this upgrade. The only real evidence was the completely remodelled reception area.
The hotel again demonstrated a level of cleanliness second to none and a delicious, full and varied breakfast, lunch and dinner menu which was changed daily in both their restaurants. Whenever and whatever you chose to eat was always a welcome and enjoyable experience.
The entertainment again catered for everyone; music, dancing and acrobatics for the adults and games for the children. We particularly enjoyed the live background music provided for the poolside restaurant which was outstanding each and every night.
The one thing which soured our stay on this occasion was not having the sea view room requested in our booking. Arriving tired and simply wanting to settle down, we were most disappointed to find our room overlooked the road infront of the hotel!!! The hotel manager seemed little concerned, simply stating it was an issue for our travel agent to address. With the hotel fully booked we had to remain in our incorrectly booked room for the duration of our stay. After a stressful year, this holiday meant so much to us. The issue upset us both and ultimately spoilt an otherwise positive second stay.
Would we stay again? Undecided due to the indifference experienced specific to our room booking.More
Guest600, Oxford, United Kingdom
Good in many ways but some minus points
I tend to read through many of the latest reviews and pick out the recurring complaints as an idea what I'm likely to be disappointed about if I visit a hotel. It was accurate for this hotel. I got back last weekend.
The recurring complaints were:
Poor food - In the main buffet restaurant the salads seemed ok and so did the desserts but the main course food was poor. There was too many fish dishes and usually only one meat dish. The standard of the main courses was not at all impressive on any of the six nights I ate here. (if the manager reads this it really does need to improve!). The other restaurant you have to book and I had a nice meal here, however it was booked up three days in advance and this was also not impressive.
The small rooms: The standard rooms are unquestionably too narrow, they are nicely enough presented but too pokey. We had a cot in the room and were frequently frustrated at having to get past each other with very little room to move about.
The entertainment: This place is mainly for families and this was reflected in the entertainment, as adults get the final hour each night. Before this it is the same routine every night for kids that becomes repetitive to sit through. Of the seven nights entertainment four were good and three awful. Two of these were when the entertainment team did their own shows and they were well worn and tired routines that have been going on for decades (run into the audience and get me a bra etc). If you plan on going out one night choose the "You Bet" show night, as this was truly awful.
Despite these things I still really enjoyed my week however. The hotel is very clean, the staff very good and the location great. The included drinks are perfectly good and the childrens water/play area is really good indeed, only slightly let down by a hard flooring area that is slippy, surely it could have been rubber covered, my little boy fell and hit his head a couple of times.
If you get a good price, are a family and are not put off by pokey rooms and average food you will have a very nice week or two here.
If you are a trendy couple who want good entertainment and nightlife, don't even think about it.More
NickDerb, Manchester , England
A Travel Agents honest review.
As a Travel Agent asked to review this hotel i will be as clear as possible on key factors, I must admit was a little disappointed with certain aspects of this resort, after reading some brilliant reviews I expected a little more. I definitely wouldn't rate it a 4 star, maybe a 3, i personally feel it's overpriced considering the peak season rates.
Rooms: The rooms were nicely decorated, bathrooms are very modern, the main issue was there was literally no room, saying that we did have a travel cot which took up space, but the rooms aren't ideal for sleeping anymore than 2 i'd say, the family rooms didn't appear much bigger either, I also think it's worth the extra for a pool/stage view as we were looking over bins and a back lane.
Hotel appearance: Upon arrival it was definitely one of the better looking hotels after drop offs as a few tatty ones, the reception area is nice and airy, modern with good quality finishings, the only thing which i didnt like was the amount of loungers, there are far too many, your practically lying on the person beside you, thankfully we didn't go peak season. There are some really pretty areas within the hotel grounds.
Entertainment: There entertainment for the kids was brilliant, the animation team were always there keeping them busy, i would say it was for kids 4 plus though, they done t shirt painting and games all throughout the day, and the mini disco was from 8-9 each night, at the stage area, the kids loved it, i personally didn't feel it was a safe place for younger kids under 3, as the stage is quite high and its a concrete floor, there was couple of kids fell off, there was also a lip towards the outside of the stage which kids could easily trip and fall off completely. The adult entertainment was your typical hotel entertainment, there was a couple of tribute acts which were that terrible they were funny, which was entertaining i suppose, particularly the Tina Turner one, one woman sat with her jaw dropped and head in hands at the disbelief.
Bars: There was only the 1 bar open, for a hotel with over 500 rooms, i don't feel that was enough, although we were here in October, it was still quite busy, the staff were very quick getting people served, it was an off putting walk when you have a toddler, depending on where you were sat, i.e beach/kids area.
Pool: The main pool, sectioned off into shallow/deeper parts was lovely, nice, clean, good size, and catering for all types of people.
Beach: The beach in Alcudia is beautiful, and the hotel is literally on the beach which is great, we spend most days here as the sea was a lot warmer than the pools, the only thing i'd say is you do get hassled by the usual massage, sunglasses sellers, etc.
Surrounding area/Location: The area itself theres not much there, a few bars in streets each side the hotel, but maybe theres more open in the peak season, we did venture out a couple of times but were put off by a group of men eying up out wallet on tables and a guy who was hiding in an alley way clearly taking drugs. If your wanting to venture out, your best bet is to get a taxi into Alcudia/Port its no more than 7 euros and takes about 10/15 mins, we did walk the journey which took a good hour and a half, it was a nice walk along the beach though.
Kids/Areas: The kids pool area is great, there's lots of slides, i'd probably recommend it for kids older than 3/4ish as theres a bit of a step and its a bit dangerous for younger kids who may fall off and into the water, saying that, its a foot deep at most, the bigger slides (the chicken) were also fun, again for the older kids. There is a play park with a slide and a tyre climbing frame (not safe at all) there are wooden slats missing at each end where the kids step up/down and they can easily fall and hurt themselves.
Food: The buffet breakfast is the best part, there's lots of choice, full english, continental, cereals, fruit, the lunch time wasn't the best, very repetitive, the same food each day, sloppy meats, chips, rice, not a lot of choice, and i must point out it was always cold/barely warm. We ate at the 'Happy Burger' at the kids pool most days, you can get chicken nuggets, alpha bites, crisps and a ham burger/hot dog and chips, the burgers were really nice, but I did have a raw one one day which put me off going back, luckily it was the 2nd last day. The dinner was themed, it was okay, but the themed bascially determined the sauces used on the sloppy meats in my opinion and the odd extra, i.e seafood paella for spanish night, quaesidillas for mexican night, spring rolls for asian night. The choice of ice creams for kids was brilliant too.
Staff: The staff were absolutely great, always happy and smiling, and glad to help even at the end of their crazy long shifts, very fast at getting people served etc.
Notes: Whilst booking I specifically asked for a quieter room away from the lifts as I had read it can be noisy, and we had our 21 month old son we didn't want him awake all night, so upon arrival the hotel advised they had double booked my room and gave me a key to 509, so, i wasn't best pleased to be literally next door to 1 big lift, and opposite the 3 smaller ones, which wasn't a huge issue, but 5am each morning, when the early starters got up it sounded as if there were bin men outside of the door, lots of loud banging, this was the lifts, so, we were up early every morning (or awake)More
ZoeBarrass, Sunderland, United Kingdom
Great hotel on lovely beach
This was a last minute holiday and we did not have to great expectations. However we were delighted with this hotel. Good selection at meal times clean rooms, lots of things for the children to do. Staff very nice and friendly very efficient.we had a lovely relaxing holiday and the weather was beautifulMore
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