We arrived as a party of 11 with kids. We had an amazing time. Excellent food service complete with fantastic seaview. We will be coming back as this was up there with our best holidays. We couldn't ask for more. Amazing if your thinking of going and not sure just book you won't be diapointed.More
Michael P, Colchester, England, United Kingdom
Excellent Family Hotel
We stayed at this hotel in August 2014 with our 5 year old daughter. The Condesa is a great place to stay if you're looking for a hotel that is family orientated.
There was loads of activities going on for children - pony riding, arts and crafts, mini disco, pool games, small park area. The splash pool was also great fun and the main swimming pool is sectioned off in to child friendly areas.
There was plenty of choice at mealtimes and included a small area specifically for children. Speciality cooking nights took place each evening. The hotel was kept very clean and tidy.
The thing that really sells this hotel is the team of staff working there - always happy to help and friendly. The Animation Team at the hotel were great - our daughter absolutely loved taking part in the hotel run activities and loved the Team.
You can step out of this hotel directly on to the beach which is lovely. We enjoyed catching the water taxi from the jetty close to the hotel to the Marina. Marineland (near Palma) was also fun with a great Dolphin Show.
All in all a great hotel - we are hoping to return next year simply because we know just what a great time our daughter will have (and us too of course!).More
Average 3*** 23/8 - 04/09 - Honest Review
We booked this hotel based upon past experience - this being our 3rd stay within 6 years (no thankyou at arrival) at this hotel along with my parents who also has stayed here twice previously within 6 years (who got a bottle of champers to say thanks lol). May i add we stayed here previously when the hotel was classed as a 3T & is now a 4T ((Thomson leads to believe)). Flight duration was fab at 1hr 30 mins.
From our party there were - me 24, my husband 26 and our 22month old little boy, upon arrival at around 3am our luggage literally got thrown off the coach (courtesy of Thomson) and we had to then manage a super tired toddler (expected) along with hand luggage, 3 suitcases and a pushchair all whilst the "gentleman" behind reception stood and watched which I felt was unhelpful. He proceeded to check us in quite quickly BAR taking the passports for copying and having a 5 minute conversation with a colleague the other side of the desk!!! (it would be nice to get into bed at this point). First floor room (not the biggest of rooms especially with a cot in) with a sea view/fridge/tv was adequate. We slept soundly but if you dont like noise from cafes/restaurants or hearing everything and anything from the room next door - this ISNT the hotel for you... lifts arent too bad if you avoid peak times when breakfast & dinner are at their busiest... although we had an incident after the night entertainment where cleaners closed off the lifts at 11pm to clean them (CONFUSED) and me and my husband had to carry the pushchair up the stairs to the first floor which I was rather annoyed about! I actually complained the next day to reception who said they'd bring it up with the cleaners but I doubt if they did.
I Cannot complain about the food here - the staff i.e. Said & Jose were brilliant with my little boy & us (always are) and all of them cannot do enough. They don't stop cleaning/setting/seating the tables throughout dinner service. If you cannot find a decent dinner here there is something wrong - the dining staff & food/drink selection/service/experience is the only thing id rate as excellent! The burger bar outside is brilliant for children - always something they'll like! A la carte restaurant is definitely worth a visit too :)
During the first 3 days the cola from the main cafe/bar was flat, we asked on the first day why? and was told the dispenser was broke && this took 3 days to fix... there were 2 more of these "phases" during our stay from the same bar. The night entertainment had really good nights and some that wasn't so good but better than none at all! I found one of the shows was repeated during our 2nd week of staying. Waiters were good if you were tipping them and the alcoholic drinks tasted like alcohol and not paintstripper lol!
The toilets inside located near the lobby were not cleaned adequately, hairs in the sink and dirty toilets - after the first time I found myself preferring to use our room toilet as at least i knew it were clean! I cannot possibly comment about the toilets located outside but the stench coming from the drains outside was horrendous! if anyone sat next to the a la carte/beachfront restaurant or sunbathed infront of them on the beds- all you would be able to smell is the drains/sewage - very offputting, chairs & tables were broke in the a a la carte too which was slightly annoying. Showers located next to the a la carte too need to be cleaned out more as you come out with more sand on your feet than what you went in with! - just to clarify this is the first time ive noticed the smell coming from the drains so badly in all the times we've stayed.
The beachfront was another major disappointment and unlike previous years is now lathered in sunbeds from the town council that you have to pay for (9 euros a day and have to have at least 4 days) no room for towels on the small beachfront strip so you still have to walk half way up the beach anyway to get a spot!! (we did end up buying beds for the majority of our stay's duration on the beach), also the hotel used to have the sea dredged for seaweed in the morning but there was so much seaweed for a metre out between the beach and sea - i couldn't help but be slightly disappointed by this but otherwise the sea is beautiful.
My parents had there room missed by the cleaning service one day and called down to reception to tell them - the receptionist was very rude - adamant that they must have left the "do not clean" sign on the door handle - they didn't even have one to begin with! my father went down to reception and they basically said there was nothing they could do and to take it up with our Thomson rep - who wasn't there, by 7.30pm we went down to dinner and the manager of the hotel was greeting guests on the door - my father took him to one side and explained rationally about the situation then for the managers response to be "this isn't an appropriate time to talk about this"!!! "my father then proceeded to say that they hadn't even bothered to offer clean towels and he simply asked for the room number and was very "blase" about it and clearly not interested - even after this the room still DIDNT get cleaned until the next day, my father spoke to the Thomson rep the next morning who "sent a report" to the hotel manager but that's the last they heard about the incidident. We personally didn't have a problem and our room was cleaned every day, fresh towels and restocked with toiletries apart from the last day even though we had booked a late checkout but reception did provide fresh towels upon my request.
sand etc. gets everywhere anyway but just as a heads up sheets aren't changed here everyday- they're changed every 7 days... also just to mention id say the hotel's pools aren't big enough sized for the amount of guests staying there and not enough sunbeds for everyone at busy times.
Just a heads up for Thomson customers - they dont value opinions/feedback/complaints or your custom...We went to the departure meeting and asked the rep a few questions and expressed a few views like above after...and basically got made to feel silly for saying anything - we weren't the only one's that had concerns either. The biggest slap in the face was when we made a little joke about all the points we had made but explained we felt the hotel had met better standards when it was classed as a 3T for the rep then to say "its okay ive had other complaints thats been pettier - you wouldn't believe some of the stuff people complain about" how very rude... customer feedback completely dismissed and we left feeling very undervalued.
To sum up the hotel id say its an average 3* hotel... not value for the amount of money you pay to stay here. We have regrettably decided that we wont be revisiting here in the future or unless the price decreases dramatically as we feel the hotel is too highly priced for what it is now, left feeling disappointed and undervalued. Just to clarify if Thomson ever read these - next year I'll be making a point of NOT flying with Thomson after the customer service we received inside the hotel but then they wont care anyway.More
Carly F, Lincoln, England, United Kingdom
just a few issues
First question would I stay here again,answer yes.Few niggles food wasn't very hot, unless you ate early variety was limited and the worst thing for there no cheese at evening meals. Upside the A La carte was great on an all inclusive but again basic things like chips and puddings ran out. (pm in restaurant felt more like you have to be out no the lastest start time. Also there were 2 sweaty southerners(sorry Mel and Simon) you were great company. On the upside drinks were good, ice cream was exceptional for all inclusive, rooms good, location very good, majority of staff very good, food in daytime better than all the rest .Need to police sunbed reserving better sat and saw some not used for 4 hours. All the issues were niggling and down to personnel preference and would recommend the hotelMore
john b, Stoke-on-Trent, United Kingdom
Best Time Ever
I visited this hotel with my other half and we were highly impressed. Everything was clean, food was good, nice area, beach right on the doorstep. Could not fault a single thing in the place.
One thing I would say folks, reviews from people like 'skipper1975' are based on their experience and not the hotel itself. E.g. complaining that there is no path on a beach (how lame).
This hotel is as good as all the positive reviews suggest, there are restaurants close by if you do ever need a break from the food and all the staff are more than helpful if you need a hand.
This is one place that I will definitely return to in the future!More
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