This beachfront place comes with a massive lagoon pool and a pair of restaurants. There’s lots here for children, too.
This place wins points for its location. It’s right on Alcudia Bay, a sandy beach you can access directly from the pool area. It's just a 15-minute walk from the centre of Playa de Muro, too.
The hotel has a huge, winding pool at its centre. And for children, there's an animal-themed splash park. When it comes to dining, there’s a choice of places, including an à la carte with sea views.
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Based On 1790 reviews
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Sandwiches, fruit and ice-cream for children.
Facilities ► View all
This is the main restaurant for lunch and dinner. As well as the buffet, there's live show cooking. Highchairs are also available.
2 outdoor pools
Sitting side by side in the grounds the pools are surrounded by terraces laced with sunbeds and parasols.
An exciting splash pool for the kids with colourful slides and tunnels to explore. If relaxing's more your thing, sunbeds line the pool. Towels can be bought at the gift shop.
Rooms► View all
These twin rooms with their natural tones running throughout can sleep up to four. They come with twin beds and either a sofa-bed and pull-out bed. Limited sea view rooms area available.
twin with limited sea view
These twin rooms with a limited sea view can sleep up to three and have natural tones running throughout. They come with twin beds and either a sofa-bed or a pull-out bed.
TripAdvisor Reviews Show more reviews »
We stayed at the start of July and absolutely loved every minute of it - would love to come back! The staff here work very hard to make your experience as enjoyable as possible. We had a room with a sea view and it as amazing. The place is exceptionaly clean - gardens are fantastic, saw him once twice early on a morning and he is very talented. You don't hae to get up too earlyto get a bed as long as you're down by 9, however if you want a parasol you do have to be up early, beware of sneaky parasol stealers - not fair when you get up early especially to reserve one just to have someone drag it away the minute you jump in the pool. All inclusive fantastic, good range of food breakfast, dinner and tea - snacs throughout the day. Drinks also good, lager on an evening seemed stronger than thought the say. Travelled as a couple, throroughly enjoyed!!!More
Jack C, Stockton-on-Tees, United Kingdom
Very good - But!!!!
We arrived on 9th July for 2 weeks. The first week was excellent, hotel clean, staff worked hard and the food was extremely good. We had a room with a roof top balcony which gave us the privacy we wanted and fantastic views. At the end of the first week there was a power cut and we had to queue at reception for 50 minutes to have our room key reactivated. The staff at reception argued that we did not wait that length of time. The staff at reception should spend a couple of weeks at the bar to see how to deal with queues. The food went downhill the second week for example the chef used the same utensils when dealing with raw and cooked fish. We also saw a waitress opening a carton of milk with her teeth!!! Why, why, why does the hotel let children run around with glasses and not plastic tumblers? We must have heard more glasses etc. been broken than any other holiday we have ever been on. Whilst we were not interested in sitting by the pool all sun loungers were taken before 8 in the morning. The hotel hand out leaflets on arrival saying that towels would be removed after 1 hour if there was no one at them. With a beautiful beach 2 minutes walk from the hotel there was no comparison. The sea was warm and beach clean. We walked along the coast a couple of times to the port of Alcudia.More
Anne H, Edinburgh, United Kingdom
First, the good points about this hotel: - staff very hard working - rooms kept nice and clean by maids - beach is five steps from hotel, with shallow, aquamarine water that is brilliant and extremely safe for children - animation team do a great job to keep children entertained and to help them join in and make friends. - public loos by reception kept very clean Now for the negative points (with supporting evidence so you can form your own view as to whether this is what you expect in a reasonably expensive 4 star hotel): 1. Food hygiene not up to scratch: flies on food in main restaurant (no fly 'zapper' machines) and same tongs used to handle raw meat and fish as well as cooked meat and fish. (Also, it must be very annoying if you are vegan as they routinely add meat and cheese to most of the salads. We are not, but it shows a basic lack of awareness/ thought.) 2. Woeful and UNACCEPTABLE lack of parasols/shade around the main pool, as compared to the area reserved for suite guests and the children's splash pool (apparently it's acceptable to leave your guests to burn in 35 degrees heat under a clear sky if they are in neither of these groups - or, as we had to, sit on a chair in the shade at the poolside restaurant all day). It just requires 20-30 more parasols to be purchased, so this is just plain stinginess and lack of customer care by the hotel owners/management. 3. Very poor air con. We were told by several members of staff "you MUST leave it on all the time otherwise it won't work" How ridiculous! Not only is 23 deg. uncomfortably hot to sleep in, 24/7 use of air con is very environmentally unfriendly. Staff admitted to us that the air con system is very antiquated. 4. Public loos by pool not cleaned regularly enough (you hope it is pool water rather than wee that you are standing in...) 5. The walk-in showers are badly designed and easily and regularly flood not just the room but even the corridors outside. 6. Very crowded / cramped pool area (not helped by two areas being reserved for guests in suites and a large area full of tables being left unused until evening); as we left for home at 6.45am we found a queue in the main lobby of people waiting to be let out onto the pool terrace area to grab their sunbeds. Unbelievable! It explains why ALL sunbeds are routinely taken by 8.15am at the latest (and if you are lucky enough to find a spare sunbed after 7.15am then it will be in full sun all day long). The hotel should simply do a sweep of the pool terrace at 8am and warn guests that any towel on a sunbed will be removed at 8am if you are not sat on it! In another hotel we have seen this strategy help thwart the most egregious offenders. 7. In the context of traveling with children, the hotel's definition of rooms being "very close" stretches to where you have to go all the way along the corridor (10 rooms) and round two corners into the next corridor, into another section separated by fire doors (ie you would be cut off from your kids in the event of a fire). Thanks at least go to the Thomson rep for sorting out that nonsense very quickly when the 'computer' at reception said "no". In summary, Mallorca is a beautiful island and there are loads of wonderful sights, towns and villages to see when you hire a car and head off to explore; we felt this hotel really just caters to families with children aged 8 and under for whom the splash pool and animation team will go down a treat and canteen style food/eating is less of an issue. However if you are looking for a little bit of class and/or the possibility of lying in the shade before late afternoon without having to reserve your sunbed by 7am then this is NOT the hotel for you.More
Nicholas H, Letchworth, United Kingdom
looked after so well
we spent two weeks from july4 to the 18th and were so well looked after , room just right , bath was a hydro and fantastic after a day out. any problems were soon sorted by first class response from matanence. food a delight and service from bars very swift and friendly .beach had beds and covers but these did not belong to hotel the minimum booking was for 4 days at a cost of 36euro for two beds and the reserving for those who did not book caused problems at times having to be removed from beds . we realy enjoyed this hotel .More
Barry G, Bedfordshire, United Kingdom
Lots to do for children, great views, tired rooms
6 Adults, 1 Child and a wee toddler, we found the rooms to be a little tired, fixtures and fittings in the bathroom not at a 4 star standard. The all inclusive meals are ok, dinner being the best meal of the day. Access to the beach is the number 1 reason to choose this hotel. It is VERY busy during the school holidays, and this has a direct impact how much you can enjoy the hotel amenities, such as sun loungers, queues for the bar and meals. Overall was a nice experience, great if you want to keep the little ones entertained throughout the day and in the evening.More
Adnan J, London, United Kingdom
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