We arrived home yesterday after a weeks stay at this lovely hotel travelling with Thomson Holidays. We had booked a limited sea view room but were very surprised to be upgraded to a side/full sea view room free of charge. Our room was on the 2nd floor and on a corner so our balcony wrapped round the room giving us wonderful views of the beach and sea. Our room was fine but there was also a large sofa bed which was nice to sit on but did take up a lot of space which mean't that when I sat on the side of the bed my knees were touching the wardrobe doors and only one person could use the wardrobe at a time however having said that the beds were very comfortable and we had a fantastic bathroom with a walk in shower. We found the staff were all very friendly and always had a smile on their faces. The entertainment team were the hardest working group I have ever come across working with children and adults from early morning to late at night and actually looking like they loved it I cannot praise them enough. The bar staff virtually run around clearing glasses and bring you new drinks it really was a pleasure to be served by them. The entertainment was good but two games of bingo was dragged out a whole hour and there was only 3 nights of guest entertainers coming to the hotel and 1 night when the resident team put on a show which was very good in deed. As other reviewers stated the food although plentyful was very bland, plenty of salad and fruit including honeydew and water melon but we had chips every night and other potatoes didn't appear until our 4th day, then we did actually find a better menu, I have my own therory about this as you see, Spain subsidises spainish pensioners to use the hotels on their islands from November to May each year, we were told this by an english couple who are now residents of spain and who go on these holidays each year hence the reason there are so many spanish in the hotel, they also have subsidised drink prices as well as we saw the drink menu ourselves, after talking to these people everything fell into place, so if you want better conditions on holiday do not go between nov and may. We used all three restuarants, the smaller one for breakfast and lunch and the main one for our evening meal we also used the Burger Bar one lunchtime which had a varied menu and it is lovely for the children to be able to use this on their own. The hotel is a way out of Alcudia and only a handful of shops and a couple of bars close by but this didnot worry me, I was told that a taxi cost 7 Euros to get into Alcudia, not too bad if sharing. The weather was fantastic and we came back with a brilliant tan. Overall we had a very good holiday in a lovely hotel, I would go back again but not in nov-may. There was wifi in the lounge but I also found I could get this in our room although spasmodic. One reviewer stated you got a safe but no key, as with most hotels you have to pay 3 Euros a day to use the safe but I find it is worth it for the peace of mind of having your valuables locked safely away. Also our Thomson rep did fail to post our pickup times, it seems she just abandoned us during our stay, we were forced to contact Thomsons 24/7 helpline for the information. I hope by the time others go they will have replaced her.More
h0lly2044, essex, england
What a brilliant hotel this is. As a young couple on our first holiday, my girlfriend and I arrived about mid-day and were informed that our room had been upgraded free of charge to a superior room with a large L-shaped balcony overlooking both the swimming pool and beach a mere 10 yards away. We stayed in room 398 and we both agreed that it must be one of the best rooms in the hotel barring maybe the rooms with private sun terraces. This was to set the tone for the rest of the holiday which was much better than we expected even after reading other rave reviews of the place.
The hotel is a lovely place and full of friendly staff who all went above and beyond to make our stay the best possible. On our second day, I was able to request that the football was put on in the main bar where they have a large projector. As the game I wanted to watch was not scheduled to be shown, I asked one of the bar staff if they would put it on for me and they did so, no questions asked. The Animation team were equally as friendly and I loved playing beach volleyball every day which was a great way to meet other people staying at the hotel. They also had Archery and shooting which was great and always busy albeit a bit cold in the shade where it was played.
We only ate in the main dining room 3 times in our whole stay as we preferred the food in the a la carte restaurant and the dining room was always packed and not quite as nice an atmosphere although the food was decent. The a la carte restaurant was fantastic though and a really nice atmosphere with very pleasant waiters and not full of old Spanish couples. The only draw back was that the menu only changed once during the week of our stay although there was still a good selection and had it not been for the fact that it changed after our first night, I would have been able to eat there the whole week without having the same meal twice. I guess they keep the menu the same until they have used up all the ingredients as there didn't seem to be any routine to it and the staff weren't sure when it would change. The fish was excellent and very fresh and a particular favourite of mines, as was the burger bar that was open all through the day.
On our second last day, the U-bend of our sink began to leak and by our last night had fallen off completely. We decided we would get ready for dinner first before reporting it as we didn't want to be disturbed while we got ready however one of the cleaners must have reported it earlier that day as just before we left the room, a serviceman came round with a brand new U-bend and fitted it within minutes. Excellent service and we never had to go to reception once the entire week with any complaints whatsoever.
In a place famous for its beaches, where better to be than on a beach which is exactly what this hotel is. You have to see it to believe how close it is. The only downside to the location is that it is a good hour walk into Alcudia and there is not much open in the surrounding area in terms of bars/nightlife although that may just be because of the time of year. It was however the only thing really lacking that would have made this one of the best places I've ever been to. The lack of nightlife was minor though as there was decent entrainment on in the bar each night and meant no paying for drinks!
All in all, our holiday was much more than anticipated and a very chilled out and relaxing week. I would definitely recommend this hotel and would return in the future!! :)More
Chris H, Dunfermline, United Kingdom
Not bad . but not perfect
In general nice hotel. great pool for kids. I would rate my room for 7 out from 10 because of muld smell. Food so so, dinners are the best. loads of salads , fruits sliced hams and cheese. Great pizza. If you want to book this hotel I recomend to take pool view room otherwise you may be disappointed.
Nice beach with clean sand,
For price we paid VERY GOODMore
Tomasz D, London, England, United Kingdom
When we arrived at the hotel the look of it was very impressive and the staff at reception seemed friendly but weren't very informative. Travelling as a couple for our first holiday abroad together we wanted somewhere that was going to tick all the boxes. We booked a double room, but didn't even get a double bed. We were given two single beds pushed together that just constantly moved apart on the marble flooring whenever you moved an inch, and we're provided with a safe to keep our money etc in but no key? The food was the thing that was highlighted as one of the best parts about the hotel from reading reviews, yet the majority of it was horrendous. Serving the same thing nearly every single night,the extremely flavourless and bland food was so disappointing and it wasn't just us that noticed this, most of the people we spoke to agreed with us. The grills and pasta and pizza bar which was meant to be open every night, wasn't. It was only the last night which we actually had a decent meal of homemade stove cooked pizza and pasta, but apart from that we both lived off chips all week. Slightly disappointed that the pool wasn't heated as it was freezing but we weren't too fussed, we enjoyed the sun and the sunbeds everyday and the beach was nice. Night entertainment was excellent for families with children, however for a young couple such as us, there was hardly anything to do, with very limited seating. Of course we still had a great time because it was an experience and we just made the most of what we had, but I wouldn't recommend this hotel to young couples or people who are picky about food choice when abroad.More
Jane E, Huddersfield, United Kingdom
Me and my partner went to this hotel at Easter the rooms were lovely cleaned everday,and fresh towels daily the food was amazing the staff were very friendly and especially Frances what a cheerful guy he is and thank you for a enjoyable stay Maria and Stephen :)More