This beachfront place comes with a massive lagoon pool and a pair of restaurants. There’s lots here for children, too.
This place wins points for its location. It’s right on Alcudia Bay, a sandy beach you can access directly from the pool area. It's just a 15-minute walk from the centre of Playa de Muro, too.
The hotel has a huge, winding pool at its centre. And for children, there's an animal-themed splash park. When it comes to dining, there’s a choice of places, including an à la carte with sea views.
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Based On 1754 reviews
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Sandwiches, fruit and ice-cream for children.
Facilities ► View all
This is the main restaurant for lunch and dinner. As well as the buffet, there's live show cooking. Highchairs are also available.
2 outdoor pools
Sitting side by side in the grounds the pools are surrounded by terraces laced with sunbeds and parasols.
An exciting splash pool for the kids with colourful slides and tunnels to explore. If relaxing's more your thing, sunbeds line the pool. Towels can be bought at the gift shop.
Rooms► View all
These twin rooms with their natural tones running throughout can sleep up to four. They come with twin beds and either a sofa-bed and pull-out bed. Limited sea view rooms area available.
twin with limited sea view
These twin rooms with a limited sea view can sleep up to three and have natural tones running throughout. They come with twin beds and either a sofa-bed or a pull-out bed.
TripAdvisor Reviews Show more reviews »
Luv this place
My friends and family have been going to this Hotel for five years now and every time it has been different in a good way. They have built new water slide dutiable for the kids and adults u really recommend this place there is a pharmacy and shops also near by More
Robert L, London, United Kingdom
Great place to stay but let down by an extremely poor cooling system.
Summary: Great place to stay; perfect for families, not really a place for couples. Young kids will really enjoy it. Buffet is excellent. Staff are nice and polite. Entertainment for kids is very good, plenty of things to do for young children (and teen's too but didnt see many around). Massive let down is the extremely poor cooling system which clearly isn't aircon (24/25C). This alone at night knocks the score down to 3 from 4 or 5. Negative points explained: Expecting a porter, not at this hotel. The safe costs 5 euros but a larger refundable deposit is needed. To get beach towels this also costs 10 euros each but again refundable. Had to ask for two room cards (to leave the ac on all day/night see below). Round euro plugs needed, standard two pin won't fit. TV Signal could drop out. Bed sheets are changed every 3 days by standard (even after complaining it took a 4th day to actually get them changed). Free wifi is absolutely abysmal in terms of transfer speed, the signal was great though. Any peak hours, don't expect it to work due to contention. It's worth noting there are no sunloungers on the beach owned by the hotel. You have to pay the rental company. To eat, there is a buffet and a posh restaurant. The posh restaurant surprisingly doesn't do vegetarian food. The buffet can but try and ask them to make something for you ahead of time. The first room we went to had ants in it (4th floor) so we had to move. To be fair I have seen this in a 5* hotel so all it takes is a kid to drop a sweet and the little gits will eat them. I noticed the cooling in this room was very poor, slow fan and mildly coolish air. More on this explained below. We then moved to room (109a), (very bad mistake). Very loud from being so close to reception and boiling hot. Although no one admitted it, I noticed this room was awfully close to the cooking area, the manager suggested another room stating something in our room must be faulty (but this room was also close). I practically interviewed the 3rd technician who said its all part of the same system so the cooling cannot be stronger/better in any of the other rooms. The suggested room's "aircon" was the strength and cooling as the first room so we didn't change. At least our room was set to max fan speed. The technician drew me a diagram and from what I can see this clearly isnt aircon. The staff and other guests complained about the aircon, both suggested to leave the system on 24/7 which the manager agreed shouldnt have to happen. This didnt help much, if at all. After much complaining we got a small desk fan which helped our 2 yr old daughter who kept waking up at night from the heat. The Director of the hotel eventually agreed to a 220 euro refund which has come through as promised (I had to escalate this all the way up to the Director). ------ Again if they fix the aircon system, this would easily be a 4 or a 5, the other points are fairly minor for me. I'd have to say I would never go back due to the money saving cooling system. I'd rather pay more and be well rested after a good night sleep.More
San P, Greater London, United Kingdom
have visited this family hotel before. , great location right on beach. animation this year are the best we have ever seen. always working so hard keeping every one entertained. there shows were better than the professional shows we saw. bar staff work so hard to keep you topped up with your choice of tipple special thanks to catty and Daniel plenty to do entertainment team have activities to keep young and old happy. cleaners work non stop to keep hotel clean plenty to eat buffet in main restaurant or a al carte option or happy burger. the number of people. that return every year to the hotel tells you how good it is and we look forward to returning soonMore
Best all inclusive I've ever visited
Spent a week at condesa de la Bahia in July, There is not one thing that I could fault, the animation team work so hard & are so friendly, they held activities for all ages everyday and most nights put on a dance show which was amazing. Food was also excellent, there were different themed nights and something for everyone! All the staff were friendly and overall we had a great holiday. Would recommend and will be back again!More
rachelkb09, Brighton, United Kingdom
Amazing family holiday!!!
Just returned from a 2 week stay with my wife and 2 little boys and we had the best holiday. I cannot praise this hotel enough, from the staff who work tirelessly to ensure your stay is the best it can be and the location of the hotel which is perfect. Great choice of food for both adults and children, we never went hungry. I have to mention the animation team who are FANTASTIC, they try to get all involved without being pushy and my little boys loved the games throughout the day. They particularly loved Enzo and Diego who were great with the children, I think they miss them just a little! The highest praise I can say is that we will definitely be booking for next year and I hope to see my mate Danny again for more fun and games.More
Handy6, Scunthorpe, United Kingdom
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