We stayed here for my husbands 30th and was a little disappointed. The hotel ground were lovely pool slide were great for the little one if you could find a sunbed. The food was ok quite repetitive and often not very warm but we normally managed to find something. The rooms were very poor sheets were marked. The bed was very uncomfortable and the doors would not lock my 3 year old was able to get out the door to the hall and the balcony which made it very difficult for us to relax. I also found the staff quite unhelpful we wanted to reserve a table for a large party so we were able to sit together for my husbands birthday and we're at first refused however they did come though in the end. The hotel location is lovely directly on the beach and despite the room we did have a lovely holiday More
Nice family holiday
We stayed here in July this was my 2nd visit but this time with my family, on arrival the reception was very clean and nice to have champagne waiting check in was good staff very friendly. Went to are room was really small 3 people 2 adults and a child seemed to make it quite claustrophobic but then again you don't spend much time in it. Great location right on the beach the sea is just beautiful so safe and can walk out for ages and still be so shallow the daily arguments of sun beds on the beach that others had pre paid for and others sitting on was annoying but maybe should be more information about that? We didn't go by the pool as was like sardines and looked very cramped also weren't enough umbrellas to go around. The food was ok we ended up going out for few meals as was a bit repetitive but what we had was ok. The "al a carte" was awful we were sat there for 45 mins before anyone took are order we ended up having to go the bar to get are drinks what came out was ok but definitely needs improving, overall we had a lovely time but wouldn't rush back for a 3rd visit.More
BNLB, Liverpool, United Kingdom
better than expected
This was the first time that we have stayed in such a big hotel and also first time on an all inclusive hotel. We were very pleasantly surprises at the quality of both the food and drink and the cleanliness. It shows how hard the staff work to keep the hotel looking pristine 24/7. Welcomed with a glass of Cava by very friendly reception staff who was very apologetic that our room was not ready but showed us where to leave luggage and explained where we could get something to eat and drink. Didn't expect room to be ready as it was only 11.15am but ready by 1pm. Nice clean room plenty big enough with good size balcony, fridge, hairdryer and whirlpool bath with shower. Ifyou like cuppa when you wake take a travel kettle,milk available from bar. Lovely beach ,bus stop very close and buses run every 15 mins. All in all brilliant holiday, met some very nice people and looked after by super staff. We will most ddefinitely return.More
Peter B, Middlesex
just returned from a weeks stay. Booked with thomsons all inclusive. Flights were good. Overall standard of hotel good. Cleanliness was good. Rooms were small. Beds not the comfiest. Shower good. Even though not the height of summer it was warm in the rooms and needed air con. However on its coldest setting it was v. Poor so we told reception if they could have a look at it,along with the fridge which was literally not working ! To there credit a technician tried to fix the air con but didn't really make any difference. As for the fridge that was just useless he said he fixed it but it was still warmer inside the fridge than out!! Then we move onto the food. A decent variety and choice but generally not very tasty. I have stayed in three star hotels with better food.Here comes a word of warning . On day 3 me and my young son had terrible sickness and diarrhoea. Felt like I had been hit by a train. As it was all inclusive we only ate and drunk in the hotel. Can only think we picked something up in this hotel. For instance one day there was pork and was blood still coming out of it . So we didn't eat that. I have been abroad many times and not caught anything like this before. Could have just been unlucky? Nothing against Germans but I could have been in Munich . It's not a bad hotel, just not a top notch 4 star. Won't be rushing back.More
Condesa de la brilliantia
This was my girlfriends and I first holiday abroad together and I couldn't have asked for a better hotel experience. There were slight little annoyances but not enough to warrant not giving it full marks. The staff at the hotel were all so polite and always happy to help and the anamacion team were brilliant at their job especially the The Spanish and Romanian Danny who were hilarious and made our holiday that little bit better. The food had good variety and something for everyone. My girlfriend is very picky and even she found something to eat and enjoy every day. I would recommend going to the a la carte at least once on your holiday as the food there was delicious. The bar had any drink you could want and I was surprised at how much was actually included in our all on outside package.The location of the hotel was perfect and it was so simple to go out on to the beach. Our room was 350 and the view from the balcony was beautiful despite the weather being bad for the majority of the holiday. There was always an activity to be taking part in and after the first couple of days the animacion team remember your names so you feel a lot more welcome and willing to try the activities. After dinner there was some evening entertainment, you can't expect much from hotel entertainment but it wasn't too bad and the table service from the waiters was first class and was a really nice addition. Our Thomson rep was Zoe and she was lovely and helped out with any enquiry we had and was always around the hotel smiling and asking if we were okay. The couple of minor problems was that the shower leaked slightly and the beds sometimes moved as there were two singles pushed together on wheels but other than that it was a perfect holiday. We stopped off at other hotels on the bus journey home and the Condesa has such a friendlier appeal than these other hotels I was so glad we had picked it and would 100% recommend it to my friends and family as it was one of the best hotels I've ever stayed atMore
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