With a beach on the doorstep, and the marina's restaurants and shops close to hand, the Hotel Alcudia has a first-rate location.
The Hotel Alcudia couldn’t find a more central location if it tried. It’s just footsteps from one end of Alcudia’s 11-kilometre sandy beach. You’ll find the marina here – it’s packed with restaurants specialising in Spanish favourites like paella and seafood, and there are plenty of shops, too.
The pool scene is made up of 2 big swimming pools set on different levels. Plus there's a pool for kids to enjoy.
Food-wise, you can expect international cuisine in the buffet restaurant. There’s a good range of meat and fish, alongside fresh salads, pasta dishes and a huge selection of desserts. You’ve also got the hotel bar, where you can grab drinks throughout the day.
This place had a refurbishment in 2014, so the public spaces got a stylish makeover. A brand new spa was also added to the line-up. It comes complete with a hot tub, sauna, massage rooms and a miniature gym.
Good holiday â spoiled by hotel reception staff.
We have just returned from a weekâs holiday â 11/10 to 18/10 - at the Alcudia Hotel. We occupied room 129. I booked this holiday for my wife as she needed a break after the tragic event which happened earlier this year.
The hotel location was ideal being near the beach, shops, bars and restaurants. The room was clean and functional, although a bit dark due to the lack of main lighting. It was buffet style eating â as you would expect - and the food was okay, there were several main choices and lots of fresh salads, the kitchen staff kept the food bar constantly topped up.
When unpacking my wife noticed that her Pandora bracelet with lots of charms and beads was missing. She had the bracelet on the transfer coach from the airport, we were sitting behind the driver. She thought she may have lost it when she had trouble removing the seat belt. My wife reported it to reception. The receptionists spoke and understood English. The receptionist telephoned the transfer company â unsurprisingly it wasnât found. I again spoke to both receptionists the following morning (Sunday) asking if there was any more information, they said they had telephoned the transfer company the previous day and they were sorry it was lost. My wife was clearly and visibly upset. I explained to them both that I had bought the bracelet as a memento as our 21 year old soldier son was killed earlier this year. They were totally cold and unsympathetic and gave the impression of âandâ. I wasnât looking for sympathy I just wanted to make them aware of the sentimental value of the Pandora bracelet.
My wife and I talked about making a claim on our travel insurance. On Wednesday morning I went to reception to ask if I could speak to the manager. When I spoke to the manager (I think her name was âGeorgannaâ) I asked her would it be possible to have a letter from her saying we had reported the loss of the bracelet. She said it was not possible and I had to fill a form in. She then wandered off and dealt with someone else. After a few moments the receptionist who I had spoken to was looking at me with a blank face, I told her the manager said I had to fill a form in, whilst dealing with me the telephone rang she broke off dealing with me and answered it. After that she wandered off to deal with someone else. This happened all the time â when speaking to guests â if the telephone rang they stopped dealing with the guest and answered the telephone. Very poor customer service. After about ten minutes waiting the receptionist returned to me, I again asked about the form, she eventually found some forms however none were in English. I said I would return. I went back two hours later, I asked her do I fill the form in and take it to the Police. She said yes, I then asked where the Police station was, after an enormous âsighâ she sort of told me. I asked one of the other staff. Why was I not told about this form when my wife initially reported the bracelet missing?
That day I filled in the form and took it to the Guardia Civil, the officer did not speak English and my Spanish isnât that good. When I returned to the hotel I asked a receptionist for the managerâs full name, the receptionist refused to give me the managerâs name. She asked me why I wanted it; I told her I would need her name for the insurance company claim. She became rude and flatly refused to give me the managerâs name. I had to walk away as I was becoming very angry. In fact I wanted to leave that day: my wife talked me out of it. The following morning we went to the Tourist Information Office to ask if they could write down in Spanish about what had happened. The girl in the information office was fantastic, I gave her the form I had filled out, she informed me it was the wrong form and was out of date. She filled in the form in Spanish for me and telephoned the Guardia Civil to make sure an officer who spoke English would be there. The officer I spoke to was going to telephone the hotel.
My wife booked one trip through the hotel reception, after this she refused to go to reception to buy trips as she felt the receptionists were unapproachable.
I was speaking to a Spanish guest and explained to him what had happened, he told me, âIf you lose something here â forget it!â On Wednesday morning my wife and I were chatting to an elderly British guest and her daughter, they told us the elderly lady had left two cardigans behind, one expensive and the other not, in the restaurant. One of the restaurant staff took both cardiganâs to reception, the following morning one was missing â the expensive one.
Over the years we have stayed in many hotels, we have never come across receptionistâs like this in our extensive travels. Perhaps they should be reminded that us âtouristsâ pay their salary.
Finally a note to the Eix Hotel representative who may or may not answer this â we will never stay at any hotels in this chain. Maybe they should look at Accor Hotels; their staff are thoroughly professional and are there for the customer. It is a great pity as the bar, restaurant and housekeeping staff were all friendly and fantastic. The reception staff are letting down the rest of the hotel staff.
I have written this as objective as possible. As I said at the heading â a good holiday was spoiled for my wife by the reception staff.More
Stewart F, Crediton, United Kingdom
Perfect family holiday
Just got back yesterday we stayed between the 8th 15th October 2014. We took our 2 yr old daughter and were made to feel very welcome by the great staff that cannot do enough for you. I've been all over stayed in many hotels but never stayed in one as clean and friendly as this. The location is perfect as it's a 2 minute walk from the beach and the main strip of shops bars and restaurants. The hotel we were told had a refurb so can't comment on what it was like before but from our experience it was perfect. Very modern inside and looks like a traditional Majorcan building outside. The food was great loads of choice and everything is totally fresh morning and night. The only annoying thing is that dinner isn't served until 18:30 which isn't a problem for most it's only because we usually feed our daughter at 17:00 so it was just a bit late feeding and bed time for her but that's only something for people with young kids to take into consideration. Food and drink during the day is cheap enough and very well made. The rooms have air con and it's free!! Free wifi but no signal in the room (3rd floor for us).all in all We would go back again without a doubt and would recommend this hotel to anyone.More
My husband and myself have just returned today from a weeks stay in the hotel and we both feel we could turn round and come straight back!!!!!
We cannot really say anything any different that has not already been said in the other reviews as we agree with everything, but we felt a" home from home" feeling which we have never experienced any where else we have stayed before which we feel is down to the excellent Manager and his Staff - Keep up the good workMore
edwyna G, Stoke-on-Trent, United Kingdom
Very pleasant for a beach break
Recently refurbished hotel, good air con etc. Very nice room with great storage and a lovely bathroom (which actually had a little drawer unit in it - so sensible). We had a roadside view rather than poolside but this may have been a blessing in disguise as there was poolside entertainment most evenings. To their credit we asked to be moved to a poolside room when we arrived and they did phone us up after three days to say one was available (we decided to stay put). Nice bar, good breakfast variety served up to 10:30. Nice pool but more seating in shade - or more parasols - would be good. Location great for town and beach. Staff nice. Fridges in rooms are handy but the hairdryers are very low powered.More
EmandDee, London, United Kingdom
Stayed here for a week in September with my partner. I absolutely loved everything about it. Staff so friendly, polite and helpful. Immaculately clean. Food excellent. There is nothing I dislike about this hotel. One of the best holidays I've had. Perfect position for beach and bars etc. will definitely be back. Thank you for contributing to a perfect holiday to all staff xxxMore
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