With a beach on the doorstep, and the marina's restaurants and shops close to hand, the Hotel Alcudia has a first-rate location.
The Hotel Alcudia couldn’t find a more central location if it tried. It’s just footsteps from one end of Alcudia’s 11-kilometre sandy beach. You’ll find the marina here – it’s packed with restaurants specialising in Spanish favourites like paella and seafood, and there are plenty of shops, too.
The pool scene is made up of 2 big swimming pools set on different levels. Plus there's a pool for kids to enjoy.
Food-wise, you can expect international cuisine in the buffet restaurant. There’s a good range of meat and fish, alongside fresh salads, pasta dishes and a huge selection of desserts. You’ve also got the hotel bar, where you can grab drinks throughout the day.
This place had a refurbishment in 2014, so the public spaces got a stylish makeover. A brand new spa was also added to the line-up. It comes complete with a hot tub, sauna, massage rooms and a miniature gym.
Before we booked, I read a heap of mixed reviews (that did err on the side of positive) so arrived with cautious expectation. Honestly, upon arrival, I was VERY impressed.
We arrived mid morning - receptionist spoke enough English to allow us to check in, direct us to our room, supply us with safe key and wifi code. (nb - wifi is VERY hit and miss - best around pool and in bar)
Our room was on the first floor - not a pool view but above the bar and allowed us to see the ebb and flow of the natives outside the hotel complex - a cute cafe, a very popular pizza take-away, a small gym and the gentle flow of people heading to the bars on the harbour. It is not a noisy resort and you can sleep with the doors to the balcony open at night without being woken. This is not at all a young clubby resort and therefore drunken lamppost climbing sunburnt 18-30's are not going to ruin a good nights sleep.
Our room was not in direct sunlight which was a blessing as the heat can be quite intense.
The hotel is one of the most attractive in the area.
We loved the pool area. Very low key, private area only accessible to hotel guests and not viewable from the road. Palm trees and clean, tidy and smart decking, chairs and loungers, a smaller pool on a lover level and happy hour from 5 until 6 on some beautiful cocktails - It was one of those places you could lose yourself in for whole day.
The 'plastic cups' for the pool area rule seemed to piss off a few English people around the pool. These were the loud English people I thought would be better suited to bucket and spade hotels littering the beach rather than here. 'Health and safety gone mad' this was not. Comments about a life guard were over the top and I noticed a lot of the complaining hot air reviews about this hotel seem to come from these kind of guests. This hotel is smart and wants to attract a smarter guest. However, there is no snobby attitude. You can wear flipflops to dinner but the wine is poured for you.
The food isn't what you'd expect from a 5 star hotel - but then if you've not booked a five star hotel why are you complaining? I'm a veggie and my other half has just been in hospital with pancreatic issues so suddenly became the fussiest eater in the world! The food on offer was pretty good. If you've never seen a lasagne before or can not readily identify broccoli, then you may have some gripes. Every night there was a good variety. Some items revisited but it's buffet style. You select your own meal items. Be creative if you want. If not, stick to the meat and two veg. Everybody seemed pretty content. Good selection of desserts with an area for local produce/dishes. Pasta available every night with a different sauce. Amazing salad bar with the best olives I've ever tasted. Bread can be a but hit or miss but keep an eye on the chefs as they bring out fresh from oven replacements now and again and that's the time to grab it.
The staff are not English. We were not in England and therefore didn't expect them to be fluent. We were taught to fold napkins completely understanding each other but without either of us speaking the same language. Very efficient staff who are always on the move, more than happy to assist and always very customer focused.
The manager was on hand quite a bit. He wandered about in a suit and actively greeted guests. He even came to the tables in the evening to ensure guests were happy. He was a proper Clarke Kent and I wondered if he would suddenly appear in blue spandex and red undies.
Evening's entertainment wasn't really to my taste. We stayed for just one event but it was a little bit cringe worthy so we resorted back to strolling the coast line, coffee in the beach bars and people watching throughout the evening. As you walk along the sands, the sounds of the bars vanish into the cicadas and you feel completely transported away from civilisation.
We brought snacks back to the hotel a few times and ate them round the pool for lunch or late night snacks on the balcony watching the world go by. The room had a fridge large enough for larger bottles of water as well as those snacks that needed cooling.
Bathroom was a good size. Modern. Nice shower.
Cleaning staff more than happy to double up on towels, turn beds and again, although not speaking English, were very witty.
We ensured they and the kitchen staff were tipped and the waiting staff were tipped each night as we paid for drinks to accompany our meal.
Guests were mainly British and German. Everybody was there to enjoy some down time and therefore kept themselves to themselves. Pleasant hellos as we passed in the corridor or at dinner was more than enough for us.
The location of the hotel is excellent. A short walk along the same road to the old town, two seconds from the beach and harbour and surrounded by little bars and restaurants (pizza's around 5 euro and coffee and cake about 3.5 euro) and plenty of distance between the hotel and the likes of Pizza Hut and Burger King further along the coast.
We really enjoyed our stay and want to thank the staff for their attentive nature and well kept hotel.More
DubVersion, Chester, United Kingdom
stayed at this hotel in mid October A lovely fresh and bright place to stay and relax very friendly and hard working staff all help to make this an enjoyable stay the food was very good and nothing was to much trouble the only thing I would like to see added was maybe some tea or coffee making facility in the room this would make it just perfect hope to return next year a big thanks to you all at the hotel for a great stayMore
Good holiday â spoiled by hotel reception staff.
We have just returned from a weekâs holiday â 11/10 to 18/10 - at the Alcudia Hotel. We occupied room 129. I booked this holiday for my wife as she needed a break after the tragic event which happened earlier this year.
The hotel location was ideal being near the beach, shops, bars and restaurants. The room was clean and functional, although a bit dark due to the lack of main lighting. It was buffet style eating â as you would expect - and the food was okay, there were several main choices and lots of fresh salads, the kitchen staff kept the food bar constantly topped up.
When unpacking my wife noticed that her Pandora bracelet with lots of charms and beads was missing. She had the bracelet on the transfer coach from the airport, we were sitting behind the driver. She thought she may have lost it when she had trouble removing the seat belt. My wife reported it to reception. The receptionists spoke and understood English. The receptionist telephoned the transfer company â unsurprisingly it wasnât found. I again spoke to both receptionists the following morning (Sunday) asking if there was any more information, they said they had telephoned the transfer company the previous day and they were sorry it was lost. My wife was clearly and visibly upset. I explained to them both that I had bought the bracelet as a memento as our 21 year old soldier son was killed earlier this year. They were totally cold and unsympathetic and gave the impression of âandâ. I wasnât looking for sympathy I just wanted to make them aware of the sentimental value of the Pandora bracelet.
My wife and I talked about making a claim on our travel insurance. On Wednesday morning I went to reception to ask if I could speak to the manager. When I spoke to the manager (I think her name was âGeorgannaâ) I asked her would it be possible to have a letter from her saying we had reported the loss of the bracelet. She said it was not possible and I had to fill a form in. She then wandered off and dealt with someone else. After a few moments the receptionist who I had spoken to was looking at me with a blank face, I told her the manager said I had to fill a form in, whilst dealing with me the telephone rang she broke off dealing with me and answered it. After that she wandered off to deal with someone else. This happened all the time â when speaking to guests â if the telephone rang they stopped dealing with the guest and answered the telephone. Very poor customer service. After about ten minutes waiting the receptionist returned to me, I again asked about the form, she eventually found some forms however none were in English. I said I would return. I went back two hours later, I asked her do I fill the form in and take it to the Police. She said yes, I then asked where the Police station was, after an enormous âsighâ she sort of told me. I asked one of the other staff. Why was I not told about this form when my wife initially reported the bracelet missing?
That day I filled in the form and took it to the Guardia Civil, the officer did not speak English and my Spanish isnât that good. When I returned to the hotel I asked a receptionist for the managerâs full name, the receptionist refused to give me the managerâs name. She asked me why I wanted it; I told her I would need her name for the insurance company claim. She became rude and flatly refused to give me the managerâs name. I had to walk away as I was becoming very angry. In fact I wanted to leave that day: my wife talked me out of it. The following morning we went to the Tourist Information Office to ask if they could write down in Spanish about what had happened. The girl in the information office was fantastic, I gave her the form I had filled out, she informed me it was the wrong form and was out of date. She filled in the form in Spanish for me and telephoned the Guardia Civil to make sure an officer who spoke English would be there. The officer I spoke to was going to telephone the hotel.
My wife booked one trip through the hotel reception, after this she refused to go to reception to buy trips as she felt the receptionists were unapproachable.
I was speaking to a Spanish guest and explained to him what had happened, he told me, âIf you lose something here â forget it!â On Wednesday morning my wife and I were chatting to an elderly British guest and her daughter, they told us the elderly lady had left two cardigans behind, one expensive and the other not, in the restaurant. One of the restaurant staff took both cardiganâs to reception, the following morning one was missing â the expensive one.
Over the years we have stayed in many hotels, we have never come across receptionistâs like this in our extensive travels. Perhaps they should be reminded that us âtouristsâ pay their salary.
Finally a note to the Eix Hotel representative who may or may not answer this â we will never stay at any hotels in this chain. Maybe they should look at Accor Hotels; their staff are thoroughly professional and are there for the customer. It is a great pity as the bar, restaurant and housekeeping staff were all friendly and fantastic. The reception staff are letting down the rest of the hotel staff.
I have written this as objective as possible. As I said at the heading â a good holiday was spoiled for my wife by the reception staff.More
Stewart F, Crediton, United Kingdom
Perfect family holiday
Just got back yesterday we stayed between the 8th 15th October 2014. We took our 2 yr old daughter and were made to feel very welcome by the great staff that cannot do enough for you. I've been all over stayed in many hotels but never stayed in one as clean and friendly as this. The location is perfect as it's a 2 minute walk from the beach and the main strip of shops bars and restaurants. The hotel we were told had a refurb so can't comment on what it was like before but from our experience it was perfect. Very modern inside and looks like a traditional Majorcan building outside. The food was great loads of choice and everything is totally fresh morning and night. The only annoying thing is that dinner isn't served until 18:30 which isn't a problem for most it's only because we usually feed our daughter at 17:00 so it was just a bit late feeding and bed time for her but that's only something for people with young kids to take into consideration. Food and drink during the day is cheap enough and very well made. The rooms have air con and it's free!! Free wifi but no signal in the room (3rd floor for us).all in all We would go back again without a doubt and would recommend this hotel to anyone.More
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