The Seaside Los Jameos Playa Hotel is a cut above, offering tropical-look pools and a buffet restaurant that TripAdvisor reviewers rave about.
The Seaside Los Jameos Playa Hotel is a stone’s throw away from the sandy beach. The harbour town of Puerto del Carmen is a few minutes’ drive along the coast.
Local artist and architect César Manrique inspired the hotel’s palm gardens and cavernous, lantern-lit lobby.
TripAdvisor Traveller Rating
Based On 3429 reviews
- Official Rating
- Floors: 3 or 4
A la Carte
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- Private taxi transfers
- 20kg luggage allowance on Thomson Airways
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner. Select local and imported alcoholic and non-alcoholic drinks, as well as some liquors and cocktails 11.00-23.00. A larger range of liquors, cocktails and drinks may be purchased at a reduction if you show your All Inclusive card. Snacks at selected times. Afternoon tea, coffee and cakes 15.00-17.00.
Facilities ► View all
Outdoor activity pool
Pool games and activities take place here in this large, heated pool. Pool towels are provided with a deposit.
For breakfast, lunch and dinner with an early continental breakfast from 6am. Theme nights and cooking shows take place here throughout the week.
Running every night in the summer months and at least 3 nights a week in the winter.
Rooms ► View all
junior suite with garden view and balcony
This junior suite is a great place for a base from which to explore. There's air-conditioning available from June to September, plus there's Wi-Fi* available in your room. Outside you'll have views of the garden from your balcony. There's also facilities to make tea and coffee, satellite TV, a minibar* and safety deposit box*.
twin room with terrace
This light and airy twin room is a great base from which to explore. It's fully air-conditioned with access to Wi-Fi* - there's a minibar* and safety deposit box* plus facilities to make tea and coffee. And you'll have some outside space as there's a terrace.
TripAdvisor Reviews Show more reviews »
Exceeded our expectations
We are regular travellers and have travelled all over the world in many grades of hotels , as is evidenced by the number of reviews I've done and I have always tried to be very fair , honest and constructive in my reviews as appreciate how much TA helps me in choosing a hotel or resort . I have stayed in Lanzarote several times before but never near Matagorda, hence we tried Jameos Playa based on the very positive reviews . We checked in at about 730 on the Sunday evening and it was quite straightforward, given a glass of Cava and the receptionist talked through the amenities very , very quickly . we went to our room and have to say I was a little disappointed, it seemed very basic and to be honest a little different to the photographs I had seen both on TripAdvisor and the hotels website. The main comment I would make was there were not enough drawers for us to unpack our clothes. The bathroom was exactly as I expected. However I called reception and was told to return but they were many people checking in so we decided to leave it until the next day , which is when we spoke to reception and they organised another room for us which was so much better and much more as I expected. We were very impressed with the architecture and the entrance is very imposing and impressive . The whole hotel and the grounds are spectacular and there are constantly people working in all areas to ensure it stays at a very very high standard. Straightaway I have to say - We never ever had any problems finding a sunbed! I'm not sure if this was due to the time of year we were there which was February , early March but there weren't any problems whatsoever. We mainly stayed by the heated pool as it was warmer and we did swim quite often including doing aqua fit on certain days. We were also very impressed by the entertainment and the fact that we could choose between entertainment after dinner or sitting in the piano bar. We were particularly impressed by il divo and there were a number of other acts which were very very enjoyable. Then we come to the food and the restaurant. The food was of a very high standard very delicious and there was always at least a choice of eight or nine main dishes including a carvery & freshly cooked fish or meats by chefs whilst you wait . Lots of choices for salads , starters , olives ,fruit , cheese puddings soup so We tried them all !!! We stayed for two weeks so appreciated the themed evenings such as Asian or Chinese which included sushi & king prawns , there were different ingredients used and also a "themed " drink as you entered the restaurant if you wished.eg tequila on the Mexican night . We liked to eat outside whenever possible as felt that inside didn't have much atmosphere . This wasn't a problem and we just waited for one of the lovely staff to clear and relay the table , always smiling ! It was all buffet style but really delicious . The drinks such as wine et cetera were absolutely fine ...in fact on occasion I asked the bar staff not to make the drinks so strong ! Our particular favourite was the red wine - a very nice Rioja. I was however a little disappointed in the cava though because I felt it was more on the sweet side , however that is being very picky. Then we come to the stars of the show and that is the staff who were always working very hard but with a smile on their face and always very very keen to help you and to do what they could to make your holiday right. Every single person that we met who worked there , spoke and said hello. It was very impressive to see because it is a very very large complex, and as others have previously mentioned there is always a management presence walking around and they don't just walk around ... they pick up dishes & I even saw the director frying eggs !! so everybody was prepared to lead by example and get involved . I spoke to Sandra ( customer service manager ) and Beathe ( hotel director ) and they were both very open to feedback and comments from their guests . We did also venture outside the hotel on quite a few Occasions by catching the bus outside from the front or by walking , which we did by exiting the back gate and went to some local bars for a change of scenery. We really recommend going to Teguise on the Sunday not just for the market but also to see the beautiful village, it was very easy to catch the number 12 bus opposite the hotel and caught the same coming back, well worth a visit. We also caught the bus to player Blanca and walk round there on one of the days when it was very cloudy and that's very pleasant too and of course to Puerto del Carmen on a couple occasions including the Friday market day to see the carnival.it's very easy to travel either by bus or by taxis and the taxis are very reasonable . The receptionists are very helpful with suggesting which number bus you need to get and where from. So in conclusion we had a very , very nice holiday , a lovely break in Winter sun . the hotel exceeded our expectations and was very much as many other TripAdvisor reviews have described . ( I cannot understand any negative reviews ) We are happy to answer any questions and yes I would be very happy to return here again. More
Very Good Hotel
Quite a big hotel with numerous sections, we were in a room with a sea view from the quite big balcony but it was a long walk to reception, food very good all main meals cooked in front of you, it does mean you have to wait for it being cooked but well worth it for freshly cooked food, the room was a good size with plenty of English TV programmes, the evening entertainment was surprisingly good but it did finish a little early some nights, the service from all the staff was excellent, the waiter service was second to none which you don't normally get when you go all inclusive, the pools and grounds were very good plenty of sunbeds and a gate leading out onto the seafront was very handy when leaving the hotel, there are 3 tennis courts crazy golf, archery french bouls and even more things to do without leaving the hotel grounds, overall a really good hotelMore
Excellent for tennis
An relaxing hotel with helpful staff. The hotel has four all weather courts with a little sand on top and its worth having tennis shoes with little pimples. The coach was well organised and I played in the tournaments that are held on Monday, Wednesday and Friday between 10 and 12 in the morning. It costs 9 euros for each two hours and between 8 and 12 turned up and we played mixed, mens or ladies moving up and down every 15 mins to give everyone a chance of playing each other. Most players were members of clubs and the average age was towards 60 but most folk were very fit and the tennis was enjoyable. My wife didn't play tennis but there was plenty to do around the hotel with well kept gardens, pool, sunbeds and activities Our room had a balcony overlooking the rear garden of the hotel but being on the 3rd floor it had the advantage of a view of the sea which was a bonus. The TV in the room showed a dozen or more English programmes including BBC and ITV and could watch football live on sky sports 1. We hired a car for three days and visited some interesting places around the island The food was good we ofren had fresh fish cooked whilst we waitedMore
Harry C, 186337
Best AI food we have had
Food quality is great with multiple choices and always enough to satisfy. Great staff who are always willing to help. Rooms, good size and plenty of storage space. The first floor is actually the ground floor so request a higher floor for a better view, we had La Gomera 3127 Category C and had a sea view and morning sun on the 3rd floor. Entertainment was above average with a variety of acts. The ambience of the hotel was excellent and the restaurant and reception areas were very well presented. Plenty of room to eat inside or out and if busy just ask a member of staff and they would sort out a table for you. Drinks were branded with bottled branded mixers , service from the bars was mostly very efficient and the waiters were always around if you didnt want to wait at the bar. Sunbeds were never a problem and plentiful. You had to pay for a safe which was fine but it wasnt fixed to the cupboard so could easily have been removed. Location was good and nice walks towards the airport and along the beach to Puerta del Carmen In summary , you get what you pay for and although you could get cheaper holidays i doubt you could get better for the price we paid and felt it represented excellent value.More
Colin A, 190736
We have just returned from an 11 night stay here, having previously visited it some 15 years ago!! We can honestly say this is one of the best hotels we have ever stayed in, and we holiday at least three times a year. Staff........fantastic. Room...... clean, spacious, with effective air conditioning...balcony furniture could be better. Also not clear when booking that upgrades are available. Service......personal, friendly and couldn't be bettered. Location.... close to airport (but no noise) lovely walks. Just across the road from the beach Grounds...immaculately kept, which bearing in mind the extent of the grounds and the variety of trees etc, coupled with the winds, is not easy. Sun beds.....always available Food.... truly remarkable. Stayed on AI basis and selection was first class. Different themed buffets every day, and always an alternative choice of 3 different fish, cooked while you waited and the same with steak, chicken pork etc... the choices were just unbelievable....well done chefs!!! Really cannot understand why anyone would criticise this superbly run hotel. A nice mix of nationalities. Yes, certain areas are getting tired but it must be recognised that this hotel is open all year round, and as it is so good, the occupancy rates are probably in excess of 85% all year round (as it is so good) thereby not giving much time for redec etc. I am sure this is something that concerns the management and will be addressed. It certainly doesn't affect your stay though. Would we return? Most certainly as service, staff and food of this quality are what made our stay so pleasurable. We are celebrating a special anniversary in Sept this year and will be returning to Los Jameos to celebrate it...and simply can't wait. Thankyou to everyone from management to bell boy for making our stay so good.More
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