The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer.It's a great place to visit for late breakfast after a lie in. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco kicks off at 10pm.
Average monthly temperature and rainfall for the Playa de los Pocillos location.
TEMPERATURE (°C)RAINFALL (mm)
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This was our fifth visit to this hotel and apart from the restaurant and some minor irritations, the hotel is excellent.
The rooms are of a good quality and excellently cleaned. The bathroom is good, albeit the bath small with shower in bath. We requested a rubber slip mat as we are now in our 60s, but this was not supplied. The reasons given for this were mainly lies, from against EU regulations to people were slipping on them. Why not just tell the truth that their supply is no longer hotel policy.
The bar staff are friendly and efficient. I still feel that it would enhance the hotel if there was more than the one single bar in the main section of the hotel.
The restaurant , which has always been the worst part of the hotel, has not improved. The tables are too close together, whereas the food stations are too far apart. The food is generally of poor quality and far below what you would expect from a 4 star hotel.
The reception, is good with excellent staff.
All in all, a good relaxing holiday.
Had to fight for almost everything
Stay away from this hotel, grossly overcrowded,meal times like a battlefield. Two hotels in one it does not work.entertainment all miming and very boring after a few days.but very clean
. staff exellent we where in room 3385 .lovely sea view but it was .half a mile from the main hotel.the hotel has an Asian restaurant and a Mexican restaurant,which they curry or spice up leftovers from the main restaurant.we returned on the 1st of October,they were still cramming the poor souls in.pleased to get out of this sardine can.More
pippy055, Newcastle upon Tyne, United Kingdom
Great stay ,
Ok . So this was our first visit to the Canary Islands and can say we were not disappointed by the hotel . Got back yesterday after 7 night stay. Cant fault any of the staff at the complex who were all polite and couldn't do enough to help. We were told the hotel was full and we had been upgraded into one of the apartments ( Number 30) which is separate from the two main blocks of this hotel. Room was clean and tidy if i had a couple of minor complaints it was that there was no kettle or coffee/tea in the room and please have proper double beds not two singles pushed together that push apart when you roll into the middle.
It is a very large complex with two large blocks each having its own pool area. We camped at the one with the swim up bar which i think is the quieter of the two. If you wanted something a little more lively i think the other had activities on offer. There is always a barman who loves to entertain and little Pedro at the swim up bar didnt fail to live up to that expectation.
The food selection was varied and I have to say was excellent . Anyone who says there was not a great amount to eat I have to say are very pedantic. Both pool areas had snack bars that you could dive into for some adequate dinner time snacks ( pizzas/burgers/hotdogs/salads etc etc )
At night the animation team put various shows on in the main entertainment lounge . Their miming left alot to be desired but on a serious note they put on some good showsMore
Lilleywhite, Preston, United Kingdom
What a superb hotel!! I don't normally bother writing reviews but after having read so many bad ones, which I am completely baffled by, I felt I had to give some balance here.
Stayed in room 3324, in the quieter part of the hotel. Don't listen to other reviewers going on about distance - It is only a small walk to the reception/main part of the hotel, and it is an extremely pleasant one at that. (either through the lush gardens or footbridge, with stunning views of the mountains)
Our room was smart, spotless, spacious, and we had a lovely view overlooking the quieter bar pool and sea/beach. The beds and towels were fine and the shower was powerful and refreshing. It also maintained a hot - steady temperature, unlike some hotel showers. The maids were also brilliant. It was our wedding anniversary and there was a 'happy anniversary' greeting with champagne awaiting us, and every day they did something different...i.e..towels and bedding made up in the shape of love swans, jewellery arranged in the shape of a heart and flannels made up as an elephant with chocolate hearts as eyes!! Lovely personal touches much appreciated. Staff very, very friendly, always saying hola and the other guests were also lovely. We made friends with other Welsh people, an English couple and a lovely Spanish couple Miguel and Raquel!! Talked to Germans and French and had no rudeness from anyone. None.
The activities and entertainment team? What can I say. They were top rate. We played football, football tennis, basketball, rifle shooting, darts, volleyball, French bowls, water polo and they were always encouraging, remembering our names and always joking and having a laugh. Their command of English along with other languages was impressive and as for their night time shows? - Well, my husband and I sing and have no hesitation in calling them professional. They could sing, dance, act and perform to an amazing standard. They were also incredibly funny with a great sense of humour! Again, other reviewers are dismissing the entertainment while admitting that they never really watched it!!
I don't know how can anyone rate the food as being poor and repetitive? It was the best I have ever tasted in any hotel, by a mile. Delicious and plenty of choice. People who didn't rate that food as being anything other than excellent, must be spoilt beyong belief.
The Mexican was especially delicious. The main restaurant was full but we never had any problem finding a table for two. It added to a good atmosphere as it's not nice being in a half empty hotel. Waiters were great. Did their job with the minimum of fuss. Drinks available whenever you wanted them. Snacks throughout the day.
The entire staff worked so hard. The grounds/gardens were cleaned every day and throughout the day. The pool area was great and spotless. Again, we had no problem in finding a sunbed at any time of the day. The hotel also treated its guests as valued customers. There was no pettiness or signs telling you not to do this or that. You were treated as an adult.
Reception were great. Helped me to phone home and wrote down in Spanish a greeting and thank you for us to leave to the maids and cleaning staff. ( to thank them)
My last holiday to Cyprus was rubbish and no-one is more fussier than me, but this was beyond fault and everything a holiday should be.
Would I return? YES!! I am already trying to book for January 2016!!More
DaveM73, Rhondda, United Kingdom
Comfortable Enough Hotel With Enthusiastic Cheerful Staff
Stayed at the RIU for ten days this month.
This is a very large holiday complex, where two hotels have been amalgamated into the RIU resort. Depending on where you are, this can result in quite a lot of walking between the hotel rooms and the amenities. rooms at the front are nearer, but can be noisier because of the bar and the larger pool. Rooms at the back are quieter, and there is another pool with its own bar and snack facilities.
The main restaurant is huge and can get very busy, but the food on offer is of a consistently high standard, if a little repetitive after more than a week. The themed restaurants offer a little more variety and are a little quieter, but you have to book for them. However busy they get, the staff in the bars, the restaurants and indeed throughout the hotel are very friendly, hard-working and unfailingly cheerful. They consistently appeared to us to be 'willing to go the extra mile' to make sure of their guests enjoying their holidays.More