The 4 pools are the stars of this big hotel. And there’s a sandy beach just across the road, too.
This vast, whitewashed hotel is home to a great pool scene – there are 4 within the palm-filled gardens. Plus Playa de los Pocillos’ sandy beach is just across the road.
Dining is big news here, with Canarian, Mexican and Asian food among your options. The Asian place gets plaudits for its sushi. And in the evenings, entertainment ranges from cabaret to live music.
Based on 1789 reviews
- Official Rating
- Rooms: 501 in main building, 97 in annexe
- Lifts: 4, and 4 in each main building
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
4 outdoor pools
Jump in or take a dip in any of the 4 pools. With sunbeds and parasols. Two are heated from November to April.
International buffet restaurant
For breakfast, lunch and dinner. A great place to visit for late breakfast after a lie in. The international restaurant also performs show cooking, so you can watch the tasty dishes being prepared right in front of you. Themed buffet once a week, with poolside seating.
Open in the summer months.
TripAdvisor Reviews Show more reviews »
Enjoyed a fab 7nights at this hotel
We have just returned home after a 7 night stay at this hotel. Check-in was quick and easy and all staff on reception were very welcoming. Our room was ready for when we arrived with no problems throughout the whole stay. The room was very spacious with air-con, a fairly large bathroom, and a balcony. The maid cleans the rooms everyday. The pool areas were very spacious with plenty of sun beds and parasols. The main restaurant was nice with a wide variety of hot and cold foods, and with a choice of three themed restaurants we were spoilt for choice, the Asian restaurant was exceptionally nice. The bar was sufficient with a fairly large choice of drinks. The staff work 24/7 to maintain the highest standard of cleanliness throughout the hotel, completely faultless. The entertainment team were good with lots of activities planned throughout the day for the whole family to enjoy. The location of the hotel was spot on, with just a short walk to local amenities such as bars, restaurants, gift shops, supermarkets etc. There are several beaches located nearby, one is directly opposite with the others just a short bus/taxi journey away. We would highly recommend this Clubhotel to all ages, and we will be booking to stay in a Clubhotel Riu next year. More
Change is needed :(
Our 2014 Holiday here at this hotel after our visit here last year .... We were this time very Disappointed :( The room we were given had a number of faults that we could not accept very stressed start as my husband after working hard does expect when you pay for 4star to receive a standard. .. Air Condition / Celling Fan / not working ... no bed side lights had to use mobile phone light to visit bathroom not good !!! Room was very clean no problems there we asked to change our room this took 3hours the morning after as the reception staff had to ask what looked like a chain of people before they said yes I should explain that this hotel is huge on two sides does seem very unfair that English customers stay on one side and other clients... from other countrys stay on the other you will be shocked to know the main hotel rooms are 80% better than the rooms were expected to accept i am shocked and not happy about this at all....... :( its almost a joke. The staff all work very hard to make your holiday all you could want it to be nothing is too much trouble. we were here in Sept 2013 Fantastic Time but i think routine has got the better of them here and the managers and teams need to take note everything from the food choice / shows / games everything was the same ???? so your watching / playing / eating the same for customers that have been here before this not good at all :( This has really put us off from making another trip to this hotel.More
gold732, Leeds, United Kingdom
Good all inclusive hotel with excellent food and drink. Little disappointing that Wi Fi was only available in Reception and at a cost. There was evening entertainment but it was in an inside theatre and was not of a great standard -would have been nice to have some sort of entertainment on the outside terrace in the evening. Overall though a great holiday.More
Booked through Thompsons. Excellent flight from Newcastle, on time. Met in Lanzarote by rep, clear, concise instructions. Arrived at hotel approx. 45 minutes after landing.The package was all inclusive. Hotel is big and split into two parts. Reception staff efficient and helpful. Two rooms booked and next door to each other. Rooms immaculate.. has this hotel had a recent upgrade?? Bathrooms immaculate. Bedrooms include fridge, safe, fan, air conditioning and balcony. Housekeeping was perfection, when requesting some more pillows they were in our rooms by the time we got there!! Free bottles of water are kept at reception, just ask. Leave them in fridge for quick rehydrationtion top up! Arriving after 22:00 meant there was no food available but 5 minute walk took us to restaurants which sorted us with a beer and pizza. . Food was excellent!! Plenty, plenty of everything! salads, fruit, meat, cheese, cold meats, copious breakfast cereals, eggs, bacon etc. restaurant is busy but never ever that busy that we couldn't find a table. All buffet style but this was great. Staff quick and efficient with table clearing. Watch out for Viky the breakfast chef who smiles and sings every single morning!!! Two restaurants, buffet style can be booked for a change of dining experience, juices, beers, wine on tap and spirits behind bar which open 10:30 - 00:00, cocktails, both alcoholic and non-alcoholic. Kids club available, arts club, tennis etc, beach two minutes across road. Puerto del Carmen five min taxi ride at E3.00, book taxi at reception and as if by magic ...! The whole hotel is absolutely immaculate, even the pool staff check on sun umbrellas for damage, dirt etc and change them immediately! Pool area is beautiful and the second pool on the other side of hotel has swim up bar and quieter...although ours was not noisy or busy.....although all the games, aerobics etc happen at this pool. The entertainment team are on the go day and night, they all speak at least four languages, they smile, laugh and are exceptionally polite ALL THE TIME!!!!! The night entertainment can be a bit hit and miss but the show the team put on our last night was fabulous and had us all singing, not everyone's taste, a bit tongue in cheek but all provided with passion! The hotels managers were ever present, checking food temps, speaking to guests and generally, quietly making sure that the guest experience was the best it could be. Staff went about their duties quietly, efficiently and ALWAYS had a 'good morning' and a smile. In September the only children were mainly a few German kids, lots of German and Spanish holiday makers. My only 2 complaints........the beds....uggh not brilliant. They are on metal wheeled frames with a hard board base with a mattress on top....this is clearly to ease transition from double to twin rooms but none of us had particularly comfortable sleeps and secondly....bloody smokers.....there were designated smoking areas which a few blatantly ignored, this needs to be enforced, also when sitting pool side they would bring their bloody ashtrays with them. It isn't fair. Maybe, at risk of alienation( which as a cancer nurse I really do not care) smokers need to have their own area around the pool side. Apart from this I loved my well earned holiday! I highly recommend a stay there!!!!More
caroline m, Middlesbrough, United Kingdom
Lovely hotel with great staff. Food good with lots of choice. You'll need your walking boots for this hotel. More like a small village. Our room was a suite with great sea views but a long trek across the bridge from main hotel (a good 10 minute walk). Didn't spoil our holiday though as we were near to the pool with the swim up bar and snack restaurant for lunch etc. The entertainment left a lot to be desired. Visiting acts very good but resident team horrendously amateurish. Thomson reps Sophie and Dean always on hand 7 days a week. Grand Tour of Island amazing and excellent value for money.More
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Online savings - Refers to an online discount of 9% on September holidays (10% from 5th September) and 9% on holidays in October. Applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.
Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.