The four pools are the stars of this big hotel. And there’s a sandy beach just across the road, too.
This vast, whitewashed hotel is home to a great pool scene – there are four within the palm-filled gardens. Plus Playa de los Pocillos’ sandy beach is just across the road.
Dining is big news here, with RIU World, Mexican and Asian food among your options. The Asian place gets plaudits for its sushi. And in the evenings, entertainment ranges from cabaret to live music.
TripAdvisor Traveller Rating
Based On 3347 reviews
- Official Rating
- Lifts: 4, and 4 in each main building
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
4 outdoor pools
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
International buffet restaurant
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco runs from 11pm to 2am.
Rooms ► View all
twin room with balcony or terrace
These twin rooms come with either a balcony or a terrace, with an extra child's bed in the bedroom on request. Your room includes air-conditioning and a TV.
twin room with pool view and balcony or terrace
TripAdvisor Reviews Show more reviews »
This is two hotels combined in to one. Buffet restaurant not big enough for the amount of guests stopping here. Themed restaurants average only used these because was chaotic in the buffet. Food average if you like chips, hotdogs and burgers. Rooms need a makeover there's a step in bath with overhead shower. Horrible shower curtain and water smelt funny. Tv out of the ark. Entertainment at night poor,anyway not enough chairs in this area if you decided you wanted to watch it. Pool area had no pool bar in the main pool you have to walk inside to get your drinks. Careful of the slippery marble floors. Second pool had a swim up bar but no access to this without getting in the pool. Went into Puerto del Carmen couple of times reminded us of Benidorm very tacky. British in the minority at this hotel. On the plus very clean hotel, drinks ok. Weather fantastic Met some lovely people and had a good break .More
Great relaxing break...
Just returned from a weeks stay here with another family. We had emailed ahead and requested our 3 rooms be close together, mainly due to my 2 daughters being in a room on their own - delighted to find on check in that in order to accomodate our request all our rooms had been upgraded - with the family one being upgraded to a suite !! Arrived at hotel around half 8 in the evening, where it was all very efficient, we were simply given a wrist band and told to go straight down to the restaurant and get some food while the reception sorted out all the keys/towel cards etc. once we'd done this we went back and were given everything where all facilities etc were explained by a very helpful lady. we were in the annexe, and yes it is quite walk, but we only did it twice a day so wasnt too bad. to summarise our holiday: food - main buffet breakfast amazing, lunch and evening meal good but quite repetitive. definitely recommend using the asian and the mexican restaurants, (not so keen on the canarian) . snack bars just do pizza,burger, chips and hot dog but they were sufficient if you weren't really that hungry. would go as far as saying the asian restaurant was better than any similar food ive ever tasted here in england. drinks - love that the wine, beer and soft drinks are all available on a self serve basis, really helps the queuing at the bar for cocktails etc. we never had to wait once to get served.having said that the cocktails were a bit hit and miss - all pre made in a bottle and simply stuck in a blender with ice, and they did vary in taste - not convinced on the level of alcohol in them either - i couldn't tell id had a drink at all. pools - bit annoying that you had to go down at around 8 to get sunbeds together, but it was the only way of guaranteeing them, so had no option to go along with what everyone else did, which meant setting an alarm to get up !! they are a bit crammed in in some areas, but we always got ones that were up against the wall and then didnt have to clamber over anyone to get in and out. we spent the first 3 days at the pool in the annexe side, but even though there was no entertainment/activities over there, found it a bit noisy and moved to the main hotel pool for the rest of the hols which was much better, and seemed less noisy despite the entertainment. All pools were absolutely freezing though, and it was simply a matter of getting in to cool off and then getting straight back out again. plenty of umbrellas around entertainment - have to say the staff work tirelessly to get people involved - you coluldnt possibly be bored here if you are happy to join in, night time entertainment wasnt our cup of tea, it was amusing to watch rather than enjoyable, but again, so much effort put in staff - restaurant staff were fantastic,, always clearing plates away and re-laying tables. although i was apprehensive about the seating after reading reviews on here, we had no need to worry, many tables have minimum seating and we were shown to a table for 7 each evening, and most lunch/breakfasts too. certainly not the "free for all" many reviewers have stated overall we really enjoyed this hotel, didnt use the beach as there was no shade anywhere without paying for sunbeds/brollies . was strange to not be in the majority nationality as most people there were german, so I did tend to lose my apologetic manner by the end of the week as I got fed up of not being shown the same consideration back !! would recommend it for both couples and families, go left out of the the beach side of the hotel, rather than right - its much nicer !!More
A lovely hotel!!
We wondered what to expect after reading some of the reviews but were pleasantly surprised. The hotel was in a great location, the food was brilliant especially the Asian and Mexican restaurants, cava was available by the bucket load and the staff were so helpful even calling our room during the week to check everything was ok! The maids in particular were great. Evening entertainment was a bit hit and miss but there is a small nightclub on the complex open till 2 if you want to get drinks when the bar closes. The beach opposite the hotel is perfect for a swim and although people have complained about there being nothing on it, we really enjoyed being able to swim and relax away from the normal tourist bubble.. we will be returning next year! More
Nice but could have been better
Just back from a lovely 2 week family holiday in Lanzarote. What part did the Riu play in this? If I could have given a 3.5 out of 5 I would have; 4 feels like too much and 3 too little but there you go, I went with 3. The Good Food â The main buffet is good with plenty of choice and you can make your own salads and mix ups if you like with plenty of sauces and vinegarettes on offer. No reason to go hungry there. And then we have the 2 restaurants (they advertise 3 but one of them is either a Canarian or Mexican depending on the day of the week which is a bit cheeky); they were all pretty decent, sittings at either 6.30 or 8.30. So overall comparing like for like with other Spanish all-inclusive hotels, the food was fine. The waiters/waitresses are really good, very friendly, helpful and attentive. We did also eat out half of the time too, not because of the hotel, just because we like to and planned to. There are some good restaurants about. Drinks â Not too bad although I get hugely bored of one type of wine and one beer for a fortnight. No different to other hotels of a similar type to be fair. The cocktails are ok although mostly pre-mixed so not fantastically fresh tasting. The bar staff are great, friendly and never had to wait long. Animation team â Very very hard working; we didnât join in that much apart from a few mini discos and kidâs activities but you could see the effort they put in, all day. Top notch. Rooms â Fairly well appointed and well serviced/cleaned although this will also feature in the bad due to a problem with the rooms we were given and support received. Gardens are well maintained, things are kept very clean, great standards really. The Bad The pool area â When it got busy the sunbeds were all taken by earlier risers throwing down towels to reserve them. Many didnât end up getting taken for hours, if at all. I know itâs typical of European resorts but the hotel should enforce their policy of not permitting it, there are signs up stating itâs not allowed. We ended up having to adopt a âif you canât beat them then join themâ attitude and do the same which was a shame. The (not) heated pool â The hotel advertises a heated pool. It isnât, it was bloody freezing. Other reviews reflect this but when I mentioned it to reception they said it was âthe first they had heardâ. I even tweeted the Riu twitter account to show them a picture of an empty pool at midday. It was hot and the pool was empty, now why was that? The pool was often sparsely populated and this meant I didnât spend as much time playing with my children as I wanted to; even they found it cold. I guess it needs an expensive repair and Riu are a business; they will fix it when enough customers complain or vote with their feet and book elsewhere. The rooms â We thought we had booking 2 inter-communicating rooms. Turns out we hadnât and the hotel donât have them. We had nothing in writing to prove it so had stay 1 parent and 1 child in separate rooms. Not the hotelâs fault I guess but do make sure you double check your booking if you have that expectation. They also put us in rooms (409/410) near the hotel nightclub which had some noise outside were people go to smoke etc which resulted in a sleepless night for my wife. We complained again and the hotel did move us to better rooms to be fair. Reception staff â Most were fine but one in particular (Silke was her name) was quite unhelpful and seemed to delight in telling customers âno itâs not possibleâ. For example: When we checked in we asked if my 5 year old daughter could not wear the all-inclusive bracelet (sheâs a bit fussy). Response: âNo itâs not possible she must wear the braceletâ. Ok! We took it off anyway later on and nobody cared. When we requested late checkout from someone else we were told we could keep the room (for a 45 euro charge) until 6pm. When we went to hand in one of the room keys the lovely Silke told us âNo itâs 4pmâ. We explained we had been told 6pm but she fixed me with her cold stare and saidâ¦. You guessed itâ¦. âNo itâs not possibleâ. So checking out at 4pm we had a couple of hours to kill before going to the airport, we asked reception (unfortunately Silke again) if they could securely store our rucksack containing passports, tickets, tablets etc as the luggage room is a bit open. She didnât even consider it for a second, just.... âno itâs not possibleâ. Yeah Iâm not a fan of that level of customer service, she didnât seem to care very much or want to try at all.More
Stayed here with friends and had a great time the hotel itself was clean well kept the food was delicious and staff were spot on the hotel is in a great location i would recommend this hotel to anyone around excellent.More
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