The pool scene steals the show at this large, whitewashed hotel. Four swimming pools sit within strolling distance of the beach, and spacious terraces give way to flower and palm-filled gardens. One of the pools has a swim-up bar, plus there’s another bar around the corner, complete with plenty of outdoor seating.
Another great thing about this place is the lengthy list of sports and activities on offer. Head to the multi-purpose court for a game of mini football, or practise your aim at the airgun shooting range. If being pampered is more your thing, the wellness centre comes with a sauna, a beauty salon and massage treatments.
There’s just as much choice when it comes to dining, with three restaurants to pick from. The main one is all about big pan-global buffets, while the three themed ones specialise in Asian, Canarian and Mexican cuisine themed restaurant. The Asian restaurant is particularly popular because of its cosy and intimate atmosphere.
Last but not least, a word on the rooms. They’re housed in low-level buildings which are spread out around the grounds, so there’s plenty of privacy. Inside, things are fairly traditional. Extras come in the form of satellite TVs and air-conditioning, while spacious balconies complete the scene.
Based on 1526 reviews
- Official Rating
- Rooms: 501 in main building, 97 in annexe
- Lifts: 4, and 4 in each main building
Stylish 4T and 5T hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities► View all
4 outdoor pools
Jump in or take a dip in any of the 4 pools. With sunbeds and parasols. Two are heated from November to April.
International buffet restaurant
For breakfast, lunch and dinner. A great place to visit for late breakfast after a lie in. The international restaurant also performs show cooking, so you can watch the tasty dishes being prepared right in front of you. Themed buffet once a week, with poolside seating.
TripAdvisor Reviews Show more reviews »
I am literally staying at this hotel now as I write this review...how can anybody slate this hotel, the food is a really huge selection including Mexican,Asian,Chinese & then a huge main restaurant with a huge selection of food. Please don't listen to people saying cockroaches & cold food as it's totally untrue,it's hot & very good quality & I'm a chef of 13 years. The hotel is immaculately clean & staff are all fantastic,I would go back to this hotel 100% it's outstanding & I don't have 1 single complaint & my friend who is here with me as said exactly the same.More
Very good hotel but not as good at catering when it's cold
Our second visit to this hotel , last time 3 years ago was a wow but not this time. This stay was in the other side off the hotel which use to be the 5star years ago and has the swim up bar pool , very quiet at night not a soul around at night in this side of the hotel so peaceful but a good walk if you want any food or drink at night , ok in the day as the pool bar is open . We arrived 2nd March and expected the sun but got severe winds and cold ! For the first 4 days were depressing as no were in the hotel was warm only our room ! Open plan bar area in the main hotel which was a 10 minute walk , I don't mind walking when its pleasant but when the wind is freezing ! No Tea or Coffee facility in your room so hot drinks were again in the bar area, entertainment area also was packed because everyone wanted to keep out the cold so never seen any acts the week we were there. They did put big heaters around if you were lucky to get close to any ! Rooms were fab and staff great until our last day when we book the courtesy room to get ready to go home . The receptionist (Avier) won't forget his name in a rush was so rude I had to walk away , we were given a shower room shared with others ! But told we could lock the door and be ok ! Until a man walked out while I had no clothes on , lucky I had a towel round me ... So upset not even a apology just told he was doing us a favour ! Then handed keys to a hotel room to another guest waiting ! So what a end to a not so good holiday and we went to celebrate our first anniversary , the weather did pick up and the food is faultless , the cleanliness off the rooms is the best I have seen and gardens are beautiful . Would I go back ..... Probably not to that hotel again Great area and not far from shops, beach and airport only 15 minutes away so great transfer time.More
Jayne J, Hawarden, Wales, United Kingdom
Very Good Hotel compared to others, realistic review........
WARNING- this review is looooooong but wanted to give a balanced realistic review for those that worry prior to arrival like me!= I read a few reviews before &after I stayed here recently, I've just read one that said it was a horrible hotel and would like to openly disagree and feel the hotel does not deserve a 1star review at all. It has very good points and some drawbacks (but nothing majorly bad), our experience of Thompson as a tour operator on the other hand was disappointing overall. We went as a couple for 7 nights as our child was away with her family member back at home. I hope this gives a balanced view and is informative to those that really want the ins and outs of this hotel prior to booking= ROOMS- despite the tour operator Thompson apparently emailing the hotel prior to departure as well as myself requesting the main block we arrived to find we had been put in the other block across the walkway. Having seen the walkway and realising that it isn't that far away, the SHORT walk is nice we would have stayed with this but when I disembarked from the plane I began having severe tendon/muscle pain alongside and under my foot (think I landed funny in the rain the day before back home!).... Making walking extremely painful for half the week. Upon checking in my partner mentioned this and the hotel had no problem allocating a room on the main side.... Almost too close.... The room we had was the first room on the corridor to all the rooms... So, as close as you can get really! I'd therefore recommend if you do have mobility restrictions or general health concerns do ensure you ask for the main building and don't be afraid to ask, from our experience the staff could not help you enough. The room was nice, tv dated/old and seen better in 3* hotels (LCD wall mounted digital), the beds were squeaky and moved around but comfortable on the whole and alright once the brakes were applied! The rooms can be noisy, we did hear the heavy chairs moving across the marble/stone flooring and also people's conversations in the reception sitting areas next to our room...and also people returning to their rooms using the corridor from time to time but not constant. But I think it's difficult to balance this as the room has limited soft furnishings due to hot weather (cold stone flooring) thus every sound is picked up on and magnified really so it's not the hotels fault really... I'm sure ppl would be moaning if the room was carpeted but less noisy when the hot weather is in full force, so one of those situations where the hotel can't win on really!) I can see it could annoy some people but in all honesty it's nothing major and doesn't stop you enjoying your stay on the whole. When we asked the rooms to be cleaned it was done very well, at one point we had a letter slipped through asking why we didn't want our room to be cleaned/made and if any problems please see reception -as we had not asked for it for about 2days: on one hand this can be seen as thoughtful and the other pushy; again it's personal interpretation. The bathroom is strange, the bath was difficult to get and out of particularly as I had an injured foot and couldn't bear much weight on it, I found the high level of the bath enterance difficult and nearly slipped on numerous occasions.... This was impacted due to no rubber bath mats inside and outside of the bath for traction and no grab rails in easy reach..... In my opinion it is a health and safety trip/slip hazard onto a hard marble floor and certainly for elderly or those with mobility problems I would look into this before booking but I'm sure given the service from the hotel staff I doubt it would be a problem for them to rectify any problems for you that you may have. As stated the bath has a weird nice looking marble enclosure (practicality issues as stated) (trawl through the photos as there's a picture of it somewhere) this meant the showering area itself was quite dark in all honesty and a ceiling light could have been a good thing, this is all forgotten when you turn on the shower...... Amazing power shower so all is forgiven! The only niggly thing about the bathroom was the hair dryer- it's extremely low powered and not much use other than to dry your fringe. If you are banking on there being a hair dryer to use for proper use (I have long thick hair and had to leave my hair to dry naturally as no use) please take your own. STAFF&SERVICE- this is where the hotel excels and it's true 4* status shows.... Really it's almost 5* and I was very impressed and felt looked after... From The reception team through to the cleaning staff (in fact I gave my bottle of champers to the cleaning lady before I left). I hate when you visit places and the staff look miserable or don't want to be there.... At riu this is the opposite. All the staff were smiley and nothing was a problem for them, they clearly work long hard hours and there's loads of them (so you are never looking around for long for assistance) I really hope the management invest well in their staff and would be fools to loose such a good large team. They are smartly dressed, very polite and observant. They have senior staff greeting you at the restaurant/cattle market! The entertainment team.... One in particular -don't know his name but he was tall, slim with dark hair (and doubles up as the clown at night) and appeared to be the only one that dealt with the younger kids every day from dawn to dusk..... And THAT guy deserves a medal. He was hilarious to watch and listen to with the kids,and from what I could see the kids adored him. Management need to keep hold of that little gem- he clearly appears to enjoy what he does. Again, just like the others he is working day and night and hardly stops.... You'd see them from time to time grabbing a bite to eat quickly in between their duties. AMENITIES- This is a large resort, so expect this: if you want intimate then this hotel isn't for you, there was always places to sit (apart from the entertainment show room) and the hotel was operating at near full occupancy from what I could see. Despite this, it has everything you need for a Week or two (apart from an iron?!) it has a small gym area, a shop, hairdressers, spa. Other Than that everything was within walking distance if you needed to venture out. It had snack and drink areas close by whichever side of the hotel you were on so no trekking for miles. Swimming pools - lots of them, only two are heated (could do with heating the larger pools for colder months) and the pool bars - could of done with opening these up as it probably would have tempted more people into the pool. Sun beds- plenty, but hardly got chance to nab one right at the pool. There's probably a lot of reserving going on despite the hotel asking people not to. But don't let it put you off, there's plenty of sun and loungers you will be okay. SECURITY- at the back you can only enter the grounds via a key which is good, you get handed one as this is your main way in and out of the hotel when venturing onto the strip. The front I found it daunting being asked to leave my belongings in the middle of the reception and go get a drink whilst the reception team book everything in....... The reception area is very busy and to be honest a crook could have a field day- if the hotel plan to do this for people then a member of staff should stay with the bags all the time. I personally prefer to keep my bag with me at all times. I've seen how quick conmen work and all it takes is someone waltzing in off the strip throughout he front doors and taking a suitcase out, or to be honest the guests could easily take someone's case as they walkby. I can see what the hotels to do by operating this way (to ease your check in and make it as relaxed as possible) but this really must be risk assessed and I only hope security is watching on CCTV all the time). If you don't want to leave your case then don't just tell them. I hope the hotel take the drawbacks I'm mentioning on board and consider them and don't take it as a whole reflection on the stay/hotel in general. Other than that the room was fine and secure, just take responsibility yourself by locking your doors and patio and use the safe for what it's for. I did not see anyone I thought should not be there, you could distinguish between guest (arm tags) and staff (ALWAYS wore uniform). ENTERTAINMENT- dear oh dear, this is where it is truly hit or miss and I thank god the tv had English Fox channel and we brought films on our tablet (but again this is how we tend to relax-a good blockbuster). Out of 7 days.... The good: the drifters tribute band, the AMAZEBALLS Chinese acrobats. The bad: in house evening animation entertainment and the after show singers and keyboard player (put you to sleep). The very bad: I feel really bad in saying this as the staff team all work hard but the monotamous miming to songs is UNACCEPTABLE as a form of entertainment. It really really peeved me off and by day 3 of being subjected to this I stormed off annoyed like a little Mary-Ellen! I became frustrated that having paid for a 4* I felt I got better entertainment in a 3* previous holiday (there we had dancers, singers and funny bird shows) and I feel the hotel management here operated a money saving scheme by using in house teams. My idea of being entertained is not by watching people mime VERY BADLY to good songs and when they began destroying Proud Mary is when I walked out! I'd prefer they were allowed to sing to the songs themselves to a backing tune as the short blonde girl singing to flowers in her hair (I think from memory) had a good voice and would have been more entertaining. There didn't seem to be talent, there is no talent in miming to a song dressed in a costume. The drifters was good, it's not my era, but still provided good entertainment and we sat through it all. The acrobats were amazing and I felt I got my money's worth that evening, the theatre was packed out to the rafters that night and deservedly so (I even stood up in pain with my foot for this one). Which reminds me, there is not enough seats in the show room theatre and it needs to be raised at the back so ppl could see (particularly as ignorant Europeans allow their spoilt brat to sit on the arm of the chair consistently in front of you despite another albeit rude holiday maker asking them to sit on the seat instead and being ignored by the brat). This caused a heated swear contest by the brats ignorant rose tinted glasses wearing father towards the equally rude and clearly-I-have-issues female who was relentless in asking the child to sit down so she could see. This all could have been avoided if the hotel simply invested in revamping and expanding the room and raising the floor. FOOD&DRINK- Very similar to all the other reviews on here, the tables are too close together and the hotel could do with having two large restaurants given the size of the hotel, it was like a cattle market sometimes and deffo too busy once the weekend arrivals were there. There is a lot of choice, there is enough choice in the mornings for example. For lunch and tea it's the same as anywhere with all inclusive but the food is cooked well and nice, but can be monotamous if you are there for 2 weeks. The theme restaurants- everyone raves about the Asian one on here.... No it was not good, I love my Asian food and was highly disappointed in this one.... Just tasted like amateur wannabe Chinese food, like there had been no passion and understanding by the chef on what makes a good Asian dish. If you're an Asian dish lover, steer clear! I liked the canarian and Mexican. But alas, all are again small buffet restaurants but a bit quiter, but nothing majorly different- the hotel could change this experience and should do in my opinion. The food is GOOD and dint worry but do eat out once or twice like we did to break the routine, it is value for money, the ice cream is quality and the food is not its cheap cuts etc so don't worry. I imagine a lot of the food is covered and stored in fridges as so much is left at the end, I don't blame them as long as this is monitored and food is not reused for days etc. The alcohol drinks were limited and cocktails not much choice, I lived on mojitos but again only nice when made by certain staff. Beer and wine on tap- not the greatest and the coke was questionable at certain times of the day. The drink pumps should also be available to use 24/7 but shut off at about 12pm but you have fridges and bottled water on arrival so you can still drink if waking up thirsty. Overall, this is a very very nice hotel and I have no qualms about staying in a riu chain again, it's the first time I have and I certainly will stay again and expect the good standard I received during my week. The issues I've stated in my review are to provide a fair reflection on things that can be interpreted or experienced negatively, but on the whole we felt looked after and I do recommend it but just explore and pipe up when you are there if you are not happy, I am confident things can be resolved. Just set your expectations to a realistic level as many travellers don't and hence really bad unfair unwarranted reviews sometimes. Well done Riu and I hope you take on board all the positives as well as the negatives and the hotel continues on striving to please it's customers. Enjoy relax and have fun at riu, recommended. More
Clairey C, Manchester, United Kingdom
A Really Good Hotel
We returned yesterday from a two week all-inclusive holiday in the Riu Paraiso, which we previously stayed in two years ago. Once again we had a super holiday at this fine Riu hotel, with all the guarantees of quality which that brand name ensures. The only reason that we have withheld one star from our overall rating is that the hotel is so popular that it has become in a strange way a victim of its own success. Even in late February and early March, when we were there, it seemed to be operating on full occupancy. The pressure which this imposes on the hotel shows itself most obviously in the main restaurant which, as many other reviewers have pointed out, is crammed with tables to cater for the number of diners using it. The staff there work very hard to find you a free table, and the actual food and drink on offer is most attractive - especially the show cooking. Nevertheless the overall feeling was at times a bit frantic with so many people trying to serve themselves from the various buffets at the same time. In our second week we were even re-directed for breakfast into one of the small themed restaurants which had been opened up as an overflow, but which did not have the same range of choice available. Having said all that, we still enjoyed every meal we had during our two weeks. We especially enjoyed the evenings we booked ourselves into the themed Mexican and Asian restaurants with their relaxed and intimate ambience. For our previous stay we had been put in a room across the covered walkway in the quieter half of the hotel, so this time we made sure we emailed requests to stay in the main block near Reception and we were delighted with both the location and quality of the room we were allocated. It was perfect, and had the bonus of a balcony that was in full sun from morning till night. As one can expect with a Riu hotel, the room was well-appointed with a free safe and fridge, and it was kept immaculately clean. Despite the hotel appearing to be fully-booked, we had no problem finding sunbeds around the pool at any time of the day. This may have had something to do with the breezy weather, especially in the mornings, but it was still a welcome change from other hotels in which we have stayed. The very friendly and creative Entertainment Team offered daytime activities, without being pushy, and we enjoyed the pistol and rifle shooting and the French bowls. The evening entertainment shows were colourful and often hilarious, and they had the advantage of being held in the large and warm theatre. This was a vital factor for anyone's comfort and enjoyment after dinner, as all the other public areas served by the bar were open to the elements and, as so many other reviewers have stated, were distinctly draughty and uncivilised. The heaters provided were an admission by the management that there was an intrinsic design problem for the winter months, but they were simply inadequate as a solution to the problem. There is no doubt in our minds that this is a very fine hotel, which can be relied upon to look after holidaymakers well. We have thoroughly enjoyed both our stays, and have no hesitation in recommending it to others looking for a happy all-inclusive holiday. It has the added advantage of being only a 10 minute transfer from Arrecife airport, and of having direct access to an attractive promenade and beach. We only hope that Riu address the two areas that so many reviewers like ourselves have felt it necessary to include in otherwise highly complimentary reviews, namely the crowded main restaurant and the draughty bar areas.More
Michael W, Wakefield, United Kingdom
Some very good points to the hotel, some not so good
Just had a week at this hotel, its in a good location, its very clean, the staff work hard and most are polite and friendly, swimming pools are good with a lovely little swim up bar, we was with our 7 month old baby and the staff would always smile at him and pay him lots of attention, it was a nice thing to do, the hotel is very big and and we were all the way over in the quieter part of the hotel, we had a good view overlooking the pools and the ocean, but it was a heck of a walk back to the main hotel to the bars and restaurants so probably not that great for less mobile people. The main buffet restaurant is an absolute crazy cattle market with very close together tables, and the food can feel very repetitive every day, we chose to eat off the resort a couple of times just to get away from the utter craziness of the restaurant and samey food, we didn't eat at the resorts themed restaurant so i can't comment on them, at night the bar area can be extremely cold in the winter months with people huddled by patio heaters, they could really do with being able to enclose this area during winter to keep out the cold and wind and make it more of an enjoyable place to sit, you find yourself having to move into the showroom in a bid to keep warm especially being with a young baby, the entertainment on offer in the showroom is a bit average, on many nights its some half rate dancers miming to show tunes, although to be fair to them they do work incredibly hard as they are there morning noon and night doing other activities around the hotel, i totally take my hat off to them for that and some of us agreed that we hope they are paid well. One thing i noticed was that in our paticular part of the hotel there was a disused bar area with seating which i thought was a real shame as i think that would be a great place to maybe serve coffee, wine etc and people could sit and read their papers, books or generally have a little chat somewhere quiet and warm, all in all i would say it is a great clean hotel with a nice feel but could do with some slight improvements to make it a lot better.,More
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