Hotel Natura Palace  

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Perched in a quiet spot on the seafront, this hotel is far enough away to give you that feeling of escape – but close enough to be able to re-acquaint yourself with the rest of the world whenever you fancy. It’s right beside the wide seafront promenade that leads to the centre of Playa Blanca, passing beach and harbour along the way. It’s a 30 to 45-minute walk but you can always get a bus or taxi back.

Inside, the lobby – with its shining marble floor, indoor palms and floor-to-ceiling glass walls – sets a scene of contemporary chic. From there, it’s straight ahead to the yawning sun terrace and swimming pools which serve up grandstand ocean views wherever you sit. A whirlpool adds a touch of glamour, and there’s a bar to keep you topped up with drinks.

The bedrooms, meanwhile, are modern and minimalist with extras like minibars, satellite TVs and bathrobes. If you’re in need of a little extra pampering, the spa deserves a special mention. Mud treatments, muscle-melting massages and a sauna are some of the indulgences on offer.

Then there’s the food to consider. The hotel’s restaurant serves up buffets with show-cooking on the side so you can have your morning eggs made to order.

TripAdvisor rating

Based on 940 reviews

  • Official Rating
  • 4Floors
  • 4Lifts
  • Buidings: 1 main building and 1 annexe
  • Rooms: 269 in 2 buildings

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

Facilities► View all

2 outdoor pools

The lagoon-style pools come with sunbeds and parasols. There are tropical trees on the terrace and a whirlpool bath too.

Hotel-run kids' club

Hotel-run kids' club and disco for ages 4 to 12 years.

Spa*

Pamper yourself with the range of luxuries on offer at the spa. With a variety of beauty treatments to choose from, you can pick from mud treatments and massages. There's also a sauna, whirlpool bath, Turkish bath and jet showers. If it's a special occasion or you'd just like to treat yourself, choose from the range of services at the hairdressers.

Rooms ► View all

double room

Double room sleeps up to 3, with 2 beds, a sofa-bed as required and bathrobes.

superior double room with sea view

Superior double room with sea view sleeps up to 3, with 2 beds, a sofa-bed as required and bathrobes.

TripAdvisor Reviews Show more reviews »

OK stay, but unresolved complaint means won't be returning! READ!

We booked this hotel about 3 weeks before we went after reading reviews on this site. We stayed for 4 days, 3 nights in the apartments. We are a couple aged 25 & 29. The hotel itself is absolutely gorgeous, lovely entrance/reception area, the pool area is paradise and the breakfast was amazing. So much choice at breakfast literally anything you could want was there. We didn't eat the evening meal or drink in the bar so can't comment on that. The poolside lunch restaurant was really nice food and very reasonable prices given the gorgeous surroundings. The situation of the hotel is good, the grounds are absolutely immaculate and a walk along the promenade into the town is about 20-25 minutes, beautiful to watch the sunset and absolutely suitable for prams, wheelchairs and those not-so steady on their feet. We stayed in the apartments across the road which were adequate but I wouldn't stay in them again (I'd select a hotel room if I was to go back), partly as they were rather deserted and I wouldn't have felt safe around there on my own, also there was no iron or hairdryer or even hand-soap provided like you'd expect, and it wasn't the cleanest, things like outside patio furniture was dragged in the living room covered in cobwebs etc. Also the beds were extremely hard and uncomfortable and super squeaky when just rolling over in your sleep. We had one or two 'complaints' (or mild bugbears) which I detailed in an email to the hotel after we arrived home but now a week later I am yet to receive a reply, which is why I probably wouldn't go back. Here goes: 1. We arrived on a Friday at around 12.30pm to be told that our room wouldn't be available until 3.00pm. We didn't mind too much that we couldn't get into our room straightaway as we had lunch at the poolside restaurant. However, after being given our room key it was evident that the apartments were virtually deserted and a room would have been readily available for us to occupy straight away. 2. On the evening of the Friday, my partner walked over to reception to inform the staff that we'd had a power cut in our apartment and we couldn't use anything electrical including the lights. The reception staff told him that a member of maintenance would be over shortly to look at it. After an hour, at about 7.30pm no-one had turned up so I myself walked to reception to enquire of the delay. The receptionist told me that there had been a problem in the kitchen which was a priority to be fixed and the maintenance man would be with us in about 20 minutes. I asked why no-one had come to tell us this and the receptionist said "we did try to phone you but the phone wasn't working". Little wonder when we'd just informed them of a power cut!! At about 7.50pm the maintenance man eventually turned up and realised that the power-cut was a bigger problem than first realised. He telephoned reception from his mobile who told us we would have to wait. I then told reception this wasn't acceptable as we'd been waiting already for nearly 1 hour 30 minutes, and considering we were only there 3 nights this impacted on our holiday (I had wet hair and no working hairdryer etc so couldn't go out!!). The man at reception then said we could move apartments and he came quickly with the new key. My partner explained to the man from reception that this problem had already eaten into our evening and we had been planning on walking into Playa Blanca and enjoying our meal, and because we were only on holiday for 3 nights that this was really affecting our holiday and we would like compensating. The receptionist said he would leave a note at reception for the manager to get in touch with us on Sunday when she was back in work. We were given no assistance to transfer our luggage to the new apartment considering we had already unpacked and were having to re-pack and unpack again. We did not have any response from the manager throughout our stay. 3. Finally, on the morning of the Monday (our last day) at around 7.00am, we were asleep in bed when the sound of loud voices on the terrace and furniture being dragged across the floor of the adjacent apartment woke us up. It was clear that housekeeping were preparing this room for a new arrival of guests with very little consideration that other guests might be sleeping in the room next door. I understand this didn't occur in the middle of the night but I don't believe expecting to not be woken up at 7.00am whilst on holiday is unreasonable. Added to this, someone (I believe the housekeeping from next door) buzzed the buzzer on our apartment at this time too until they realised we would not be answering!! I do think it's a shame I've resorted to posting this on a review website as these niggles could easily have been resolved if Hipotels had replied to my email. On the whole the hotel looks lovely and I think we'd have probably received better service had we been staying in the main hotel not apartments.More

lauraedwards1988, Manchester, United Kingdom

Our sixth and not last visit

This was our sixth visit to Natura palace and as always had a very enjoyable holiday,one thing we noticed are that many of the staff have been there since our first visit six years ago which speaks volumes.There have been a few negative comments regarding the entertainment but we have always been very impressed by the acts which Zidan selects,as for the restaurant there is a vast selection of salads and always a choice off several fish and meats with a good selection of vegetables.We have only had one negative experience and that was our previous stay six months ago, we were given a room adjacent to the lift shaft and was very noisy and when we asked for a change of room were told that due to being fully booked this was not possible and were promised that the lift would be attended to by an engineer,but after our two week stay the it was still the same and after six months the lift is just as noisy,so be warned and check that you are not allocated one of these rooms when you check in.More

john b, Reading, United Kingdom

What a find!

Late booking via Thomsons which turned out to be a very pleasant surprise. Real quality hotel - especially the food which had us remarking most evenings "This is the best we have ever had" on several occasions. There were themed evenings - Japanese, Mexican etc with lots of chefs on hand to prepare cuts of meat and serve on hand. Staff too also get a pat on the back. From the moment of out arrival to helping us with several requests (Stephanie and the reception team were always first class) and in the dining room too, they were always very pleasant and helpful. Tables allocated in the evening by the maitre d' so all was very civilized. Plenty of room around the pool until our last day when the arrival of more families presumably put a squeeze on beds. Rooms tend to get the sun in the morning or evening. we asked for the latter and the hotel obliged. Location is about 20 min walk on lovely prom into centre of resort. Great walk the other way to the lighthouse to help the beautiful down of an evening. On negative was the hotel wi fi. Free in reception but very slow or 20 euros for the week or 15 euros for 3 days, so best to decide on arrival. Plenty of bars have free (and better wi fi) so it is easy to pop across the road and have an aperitif whilst tweeting etc. One last recommendation. We are keen cyclists and used papagayobike.com. They deliver to the hotel and pick up for return, pedals to suit your cleats provided at no extra charge, rescue service also provided. 4 days for 70 euros for aluminium 105 (although I was upgraded to carbon ultegra for no extra charge!) means it is cheaper than bringing your own. Nice friendly service from Danny Christie and Super Mario (visit the shop and you will see what I mean!) I saw BIKe Magic also deliver to the hotel - they are based in Costa Teguise.More

MickSimpson58, Bradford, United Kingdom

Loved our stay

This was our first visit to Natura Palace Hotel and we loved it! The public areas are lovely, being spacious, with high ceilings, which create a lovely first impression. The bedroom was a standard room, of a reasonable size, and comfortable. There was plenty of wardrobe/cupboard space. The outlook from the balcony, with a garden/sea view, was lovely and our room was absolutely quiet overnight. The bathroom was spacious. Linens/towels were of good quality. We were on a half-board deal and breakfast and evening dinner were good with an excellent choice of cold/ hot buffet and a chef's station for eggs at breakfast and a roast at dinner. Sparkling wine was available at breakfast for those who enjoy it. The service, from all staff, was excellent with a 'can-do' attitude. Housekeeping throughout the hotel was first-class. The only small negative comment I would pass is that the evening entertainment was disappointing. The hotel is a 30 minutes walk, along a lovely promenade, to the town centre, and then another 30 minutes walk to a beautiful marina. We certainly recommend this hotel and can't understand some of the negative comments recorded, particularly with regard to noisy entertainment.More

ShropshireSkiers, Shropshire

Another lovely stay!

We are currently staying at Natura palace hotel and this is our 6th visit in 8 years. I can honestly say that this hotel never disappoints. It has a beautiful reception area and check in is swift and efficient. A member of the Reception team, Paco, helpfully takes your bags to your room; for which we were very grateful after a long journey. The rooms remain clean and tidy with our fantastic room attendant, Aixing, paying attention to every detail. The televisions have been upgraded to new flat screens which are lovely. The restaurant remains fantastic. Chefs, maitre'd and waiters attentive and always smiley. The food is buffet form with specialist show cooking. It is fantastic and plentiful. I wonder how they manage it. They are always replacing the food even 10 minutes before they close. I am vegetarian so requested that a vegetarian option was available every evening. So far they have been varied and delicious. The hotel also asked me for my favourite vegetarian dishes so that they could best accommodate me. My husband is a fish eater and he has been eating delicious varieties of fish every night. The restaurant staff look genuinely happy that patrons are eating so plentifully and enjoying their hard work. There is no limit to the food you can eat. The pool bar food, drinks and cocktails are equally delicious! The hotel staff are fantastic with children which makes for relaxed parents. I note the lack of tantrums we have had here from my 22 month old! The addition of wifi for the rooms is very good. Animacion team remain fantastic - Natalie and Zidan make sure that all guests who wish to participate have a fantastic time. Compliments also go to mini disco- my two young sons love it and Natalie greets every night with enthusiasm, as if it were her first. The location of the hotel is in the glorious southern tip of Lanzarote. A slightly sheltered spot close to the African coast; warm winter and summer. Weather is pretty constant here. The coastal path that runs the length of the resort is idyllic. A very exclusive, upmarket resort for the discerning customer. I note that the Prime Minister is currently holidaying here! The standards in this hotel are superb, but above all the staff are the making of this hotel. So friendly and welcoming, we shall return next year and many after. Thank you to everyone. More

cardiffr0cks, Hampshire

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