Two ocean-view pools steal the show at this grand hotel. The entertainment is well worth staying in for, too.
There’s a colonial feel to this stylish hotel, with its high ceilings and dark-wood detail. But the first thing you’re likely to notice is the ocean view – it’s particularly impressive from the 2 lagoon pools.
A mix of local and international dishes makes the menu in the buffet restaurant, while the entertainment features everything from piano music to flamenco dancing. The nearest beach and bars are only a 10-minute walk away.
For breakfast and dinner. With themed nights twice a week, weekly gala buffets and show cooking, where you can watch dishes being prepared right in front of you. Dinner is between 6pm and 9pm in winter. Special dietary requirements can be catered for if reception are advised at least 48 hours in advance. If you'd like an à la carte item that isn't available from the buffet, a charge will apply. Just so you know, gentlemen will need to wear long trousers in the restaurant for dinner.
This would definitely have been a 5 star review except for a couple of things which are easy to fix. With apologies to the hotel, can I start with the not so good..... On arrival we were told we were going "on an adventure" - the adventure was a night in a neighbouring hotel because they had overbooked our room! Not the best beginning and unforgivable especially as we booked directly with the hotel some while ago. The hotel did do their best to compensate, paid for taxis both ways, upgraded us to a slightly better room and also put a credit on our account that reduced our food and drink bill - even so it set things off badly. We returned the next day and finally got our room at 3pm and unpacked. The room was fine - not huge but lovely and clean and a good view out to sea towards the lighthouse at the end of the promenade. We paid for WiFi in the room - really wouldn't recommend the 20 Euro cost for 7 days as the free WiFi in the lobby was more reliable and although not fast was fine. We had a problem with an unpleasant smell in the bathroom which was acknowledged as a problem (something about lack of U-bends!!) and they tried chemical solutions for 4 nights but the smell came back each time. Anyway we were nearing the end of our stay and didn't want to pack and unpack again to move rooms as they suggested.
On the very positive side this was a relaxing peaceful hotel, the food selection at breakfast and in the evening was excellent and although the layout and ambiance of the restaurant could have been better, we enjoyed all we ate there. The lunchtime option of the pool bar was fine although it was very understaffed making the waiters stressed and a little snappy at times.
I hope this isn't too negative because I would definitely recommend this hotel and will consider it again for ourselves - just shows what first impressions can do to a holiday!More
Macclesfield2, Macclesfield Cheshire
A really relaxing week amidst excellent facilities
Another very positive review of this very well run hotel. The staff were unfailingly cheerful, friendly & helpful. We booked a regular room as there were no superior ones available & we did not feel deprived as it was of good size, with a pleasingly firm mattress, a compact little balcony & a well equipped bathroom of reasonable size.
The food was exceptional! Breakfast was a wonderful array to suit every palate from almost any country. Lunch at the poolside bar was quite adequate if you are looking for a light lunch, though the service was mostly slow, but hey, you're on holiday, we told ourselves! Dinner was always an event with a huge salad choice, choice of several fish & cuts of meat, a plethora of variously prepared vegetables, not to mention the fresh fruit salad components, many cheeses, & the piece de resistance, the Dessert Station, a cornucopia of almost overwhelming selections, which included a Diabetic section, as did breakfast. My only complaint was that the grand scale of things reduced the dining ambience to that of a cafeteria, but the taste buds largely outvoted this aesthetic issue.
The pool offer comprises freshwater & seawater pools, a jacuzzi & a children's pool, overseen by a lifeguard. Despite Signs, reference in the hotel's Welcome Letter & hotel notes left on offending sun beds, some guests persisted in reserving sun beds in prime spots before breakfast & then went off for the morning, returning sometime in the afternoon...& they didn't speak German!
We are in our mid 60's & were conscious that the average age of the guest was above middle age, but there were also some younger couples & families with children, who were all well-behaved. Free Wi-Fi is in the communal areas around the lobby/bar & a little slow. I bought a week's connection that extended to our room, the poolside & pool bar, which was handy for reading an on-line newspaper & cost Eu40.
An excellent week, as relaxing as one could hope for. Our group is already talking about booking for next year.More
Superb place to stay.
Just returned home (26/10/2014) The hotel was superb in all aspects. Room clean and tidy, though there were some tiny insects running around on the floor. This applied to all areas, not just the rooms.
These insects were tiny though at about 2mm in length, and caused no problem at all. The staff were all friendly and most helpful. The hotel is located right next to the sea with a footpath between the hotel grounds and the rocky coastline. there is no beach immediately in front of the hotel but 200m further along the coast a small sandy beach is accessible via your room access card,along the footpath.
The garden/pool area is quite extensive with some shade provided by palm trees and the usual parasol and sunbed set-up. We found that although there are strict notices about not reserving sunbeds with towels, some inconsiderate people do place towels, and then don't come back untill much later. The rule was not policed enough in my opinion, though there were plenty of sunbeds and theses were generally still available untill 10am or 11am.
The food was lovely, Pork being the meat most offen available though there was plenty of choice to suit most tastes. Oddly, when roast dinners were on offer, some days there was little or no choice of veg. to go with it?. Sweets to die for! also fruit or for Wallace and Grommet, cheese and crackets! Both my wife and I agreed we would go back to this hotel again.
Fors Good quite location. Excellent bus service half hourly to centre of Playa Blanca 1.4 Euros.
Staff great. Two large pools. Great Food. Relaxing atmosphere. Nice rooms.
Against No pool area waiter service. (Pool Cafe open 10am - 5pm though)
No tea or coffee in the rooms, which with a platinum standard I would expect.
Overall view, well worth the money, would return.More
I can only echo all the fantastic reviews which have been left. We had a wonderful week away with fantastic hot weather.
Overall, the hotel is immaculate inside and out with exceptional staff.
Hints and tips you might find useful:
Wi-fi in the foyer IS very slow but there are several bars and cafes along the promenade walk into Playa Blanca which offer this service free and faster. We were able to have a relaxing stroll each morning along to the shops and beaches as the promenade walk was flat (only 2 slight slopes) There were benches and low walls to sit. When the heat proved too much to walk back to the hotel, we caught a taxi (approx E3.50 from Playa Blanca and E6 to Rubicon Marina).
The only slight disappointment was that we arrived at 21.45 after the restaurant had closed and were supplied with a boxed measley sandwich, a boxed fruit salad and bottled water. It filled a hole but was not what was paid for as an evening meal under the half board that I had expected.
(other travellers commented on this...)
Very annoying were the perennial (older people!) who, despite all the warnings, hogged the sunbeds.One couple next to us, had three! one for his trousers. Then they went off shopping for 3 hours and left their towels and puzzle books on their beds. Why do that? There are plenty all around the pools.
We did not go on any Tompson trips but did notice that they were considerably cheaper from tour operators in Playa Blanca.
The entertainment was good...perhaps our week had the interesting acts.
We are 60 and 62 but most couples were older than us.There were some small chldren who were very well behaved. Many guests were German or Scandinavian so it was lovely not to have an exclusively British population.
The quantity and quality of the food was outstanding. I noticed several choces for diabetics. The locally caught fish were wonderfully tasty.
There's not much more to add..I can see why so many people are repeat visitors!More
Bruntysnr, Harrogate UK
Hotel for relaxation .
My wife and I have just returned from our second visit this year (October 2014) to the Natura Palace . We hope that the Hotel will not loose its focus on quality and service .The staff are working very hard to maintain the service that we expect . The management need to take on more staff to help relieve the pressure on them .In contrast to our visit in May ,staff in the restaurant were almost at running speed and tables were not cleared between courses . We had to move used plates to other tables to make room for the next course .The atmosphere in the restaurant was frenetic and not a relaxing place to be .The quality of food was excellent but we seemed to have too many nights with a pork joint as the main carving joint .
The reception staff were very helpful and could not do enough for us .The pool area was clean and tidy and sunbeds in good condition .The usual problem of towel reservation before 9am with some loungers not used for 5 hours .
The rooms were comfortable and clean This Hotel is one of the best on the island and still a relaxing place to be and we shall return next year .
Michael and SonjaMore
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