Hotel Natura Palace  

Two ocean-view pools steal the show at this grand hotel. The entertainment is well worth staying in for, too.

There’s a colonial feel to this stylish hotel, with its high ceilings and dark-wood detail. But the first thing you’re likely to notice is the ocean view – it’s particularly impressive from the two lagoon pools.

A mix of local and international dishes makes the menu in the buffet restaurant, while the entertainment features everything from piano music to flamenco dancing. The nearest beach and bars are only a 10-minute walk away.

This hotel will be part of the adults-only Sensimar range from November 2016.

TripAdvisor Traveller Rating

Based On 1836 reviews

  • Official Rating
  • 2Buildings
  • 4Floors
  • 269Rooms
  • 4Lifts

Platinum

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  • 4T and 5T hotels
  • 90% customer scores
  • Platinum Villas available
  • 20kg luggage allowance

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
Half Board

Buffet breakfast and dinner.   

Facilities ► View all

2 outdoor pools

The lagoon-style pools come with sunbeds and parasols dotted around the surrounding sun terraces. There are tropical trees on the terraces providing that bit of extra shade, plus there's a whirlpool bath too. Pool towels are available.

La Caleta buffet restaurant

You'll get breakfast and dinner here at the buffet restaurant. There's themed nights twice a week, weekly gala buffets and show cooking, where you can watch dishes being prepared right in front of you. Dinner is between 6pm and 9pm in winter. Special dietary requirements can be catered for if reception are advised at least 48 hours in advance. If you'd like an à la carte item that isn't available from the buffet, a charge will apply. Just so you know, gentlemen will need to wear long trousers in the restaurant for dinner.

Kids' club

There's a hotel-run kids' club and disco for ages 4 to 12 years.

Rooms► View all

single room with balcony

Single rooms are warm and smart - they're fully air-conditioned for those warms days too. There's outside space - you'll have a balcony and you're right by the seaside. You'll also find bathrobes, direct dial telephone, hairdryer, minibar and satellite TV.

premium twin room with sea view and balcony

These premium twin rooms are smart and elegant with lots of natural light provided from the patio doors - beyond these doors you'll find a balcony with a sea view. Inside your room will be kept cool with air-conditioning plus you'll have bathrobes and slippers provided.

TripAdvisor Reviews Show more reviews »

Nobody does it better!

Another fantastic two weeks at the Natura Palace and we are already looking forward to our next visit. From check in at reception right through to departure every member of staff was professional, friendly and genuinely pleased to make your visit a joy. Returning guests, of which there are very many, are greeted like old family friends. Javier, the maître di, runs the restaurant like clockwork, even helping some of the younger less experienced waiters whilst maintaining total control. Ok there are times when queues develop for diners but these soon disappear within a few minutes. The variety of food continues to provide something for everyone, with meat and fish cooked to order by the chef. Breakfast can be a bit hectic at peak times, but fruit, bread, juice, cereal and everything else is quickly replenished. The Spanish black pudding was very popular!! Smoothies, pancakes, omlettes and fruity yoghurts are available too. We arrived at 1030 at night, check in was quick. although the girl on reception had clearly had a long day. A cold chicken salad, sandwiches, fruit bowl and cold drink was provided. Cases are usually delivered to your room. No problem with sun beds at all, plenty available even in late morning. Miguel, the lifeguard/pool attendant was always on hand to help anyone, even providing assistance to a guest who fell in reception. A local doctor visits each weekday, but I don't know how many guests use the service. At least it is another service provided by the hotel if needed. The big talking point amongst guests was the proposed upgrade to the Sensimar brand taking place this year, particularly those who return year after year were keen to discover what would be happening. Regrettably neither the staff or management seemed to know what is happening, what changes are being made, when or even how. Apparently the hotel will not be closing at any point, so future visitors this year can expect noise, disturbance and disruption. However, most guests seemed to agree that the rooms in particular need to be renovated and once the work is over, the Natura Palace will be as popular, if not more, and they will return again. This hotel is and will always be a favourite destination for the older visitor who appreciate the service, amenities and ambiance created by every member of staff.More

wobbler63,

Two weeks of relaxation

Yet another holiday in Playa Blanca at the Natura Palace. Excellent food, the choice is endless, catering for vegetarian and gluten free diets, accommodation still at a high standard, entertainment really good and much improved this year.More

H B,

Another great visit

We have just returned from our 6th stay at this hotel and had a lovely restful holiday. The food and standards are excellent. A special mention to the hard working bar staff, Maitre D, waiters and waitresses in the dining room. We did noticed quite a difference this time in what appears to be a reduction in the volume of staff they work exceptionally hard but they still continue to smile and do their best. On a couple of occasions we noted some disgruntled people in the Lobby Bar who were very impatient and not appreciative that Jessica and the other young lady were under extreme pressure and working very hard, as they always do, they were obviously understaffed in the bar and maybe this should be looked at by the management. Jessica and Diego have always made us feel very welcome and it is staff like this that make you want to return but unfortunately staff shortages can take there toll and cause stress to good staff. So hopefully this will be improved. Rooms need updating but I believe this is happening later this year so looking forward to returning soon 😎More

DeeCraft, 187069

Another very positive review.......

I have reviewed the Natura Palace several times previously,and always very positively. This review of our recent visit is no different. This is because the hotel keeps delivering time after time what it's many returning guests like and expect. This is excellent customer service from senior management to Miguel the pool attendant. To give an idea of service levels in the hotel,we always request a certain room and although the hotel is nearly always 100% full, Stephanie and the reception team always seem to be able to allocate this request to us. The Natura is becoming a victim of it's own success as it is very busy now at all times where as two years ago at this time of year it (early May) it would probably have been 75% full. This is probably due to problems in other parts of the world, and as a result the Canaries are more popular than ever. This does put a lot of pressure on the magnificent staff who do a tremendous job, and of course due to increased guest numbers more staff are needed.On the subject of staff we were very surprised Marco for whatever reason has left, but we must give special thanks to the usual staff members, Diego, Olatz, Dorel,Hennah Jessicca etc etc far to many fir me to write here! All that remains to be seen now is what happens when the proposed works are carried out in the hotel. We hope the atmosphere and ambience remain the same ,and the hotel continues to be a tatoo free zone!! Once again well done everyone at the "Nat Pal", thank you for another super stay and see you all again hopefully soon.More

Gordon B, 186407

First Visit & Stay at this Hotel

We holidayed in Lanzarote for the first time with friends of ours. We booked this hotel due to the excellent reviews. We were blown away on arrival at the reception area, it is simply amazing, cathedral like with beautiful palms, plants, waterfall features and beautiful seating areas. We were greeted by the reception staff with glasses of champagne. As our rooms weren't quite ready, as we arrived quite early. We had lunch in the pool bar which was also very good. I must say that all the staff without exception were pleasant, cheerful and helpful. We had a sea facing room with a view of the small local beach, we had the afternoon sun which was really nice. The food was superb, lots of choices to suit all tastes. Havea the maitre d was very professional, remembering return guests and enquiring after their wellbeing. The entertainment in the evening was varied and enjoyable. All in all we had a very good experience and would certainly stay in the Natura Palace again.More

Yvonnedate, 186459

See all 1836 reviews »

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Hotel Natura Palace
Rated: 4.5 /5 based on 1836 customer reviews
from £423.28