Two ocean-view pools steal the show at this grand hotel. The entertainment is well worth staying in for, too.
There’s a colonial feel to this stylish hotel, with its high ceilings and dark-wood detail. But the first thing you’re likely to notice is the ocean view – it’s particularly impressive from the two lagoon pools.
A mix of local and international dishes makes the menu in the buffet restaurant, while the entertainment features everything from piano music to flamenco dancing. The nearest beach and bars are only a 10-minute walk away.
TripAdvisor Traveller Rating
Based On 1451 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Facilities ► View all
2 outdoor pools
The lagoon-style pools come with sunbeds and parasols dotted around the surrounding sun terraces. There are tropical trees on the terraces providing that bit of extra shade, plus there's a whirlpool bath too. Pool towels are available.
La Caleta buffet restaurant
You'll get breakfast and dinner here at the buffet restaurant. There's themed nights twice a week, weekly gala buffets and show cooking, where you can watch dishes being prepared right in front of you. Dinner is between 6pm and 9pm in winter. Special dietary requirements can be catered for if reception are advised at least 48 hours in advance. If you'd like an à la carte item that isn't available from the buffet, a charge will apply. Just so you know, gentlemen will need to wear long trousers in the restaurant for dinner.
There's a hotel-run kids' club and disco for ages 4 to 12 years.
Rooms► View all
These double rooms with their neutral walls and classical style can sleep up to three. They come with two beds and a sofa-bed as required, plus bathrobes. Minibar at a charge.
superior double room with sea view
These superior rooms with their neutral décor and sea view can sleep up to three. They come with two beds, a sofa bed as required and bathrobes. Minibar at a charge.
TripAdvisor Reviews Show more reviews »
Excellent value for money
The cleanliness of this hotel stands out. The food is excellent with plenty of choice & show cooking. We wanted to sit outside which did cause an occasional 3 minute wait but worth it. Service in restaurant was adequate but occasional delay to order the wine. Good choice of wine between â¬15 -â¬20. Pool area was good & clean never been to a hotel where the cleaners regularly wash every sunbed. Obtaining a seat with an umbrella only became a problem after building work started.reception staff were good & Will the Thomson rep was excellent. It's a little out of town & the walk to the Rubcon Marina took an hour. The Supermarket was over road from the front door.More
pamofstockport, Stockport, United Kingdom
Natural Palace, the place to stay, not too big, just right.
We checked in yesterday afternoon. the people at the reception desk were very helpful and took their time to explain everything even though this was our second visit. We made out mind up to return as soon as we got back in February. We have not been disappointed. Our room has an excellent view over the pool and to the west of PlayaBlanca. Dinner was to the usual high standard with plenty of choice for everyone's' taste. Breakfast was equally enjoyable with something for everyone whether vegetarian or gluten intolerant. For me, I just enjoyed a sample of everything. Just had lunch at their temporary pool bar. If you ask me, it is better now than it was in February. Now looking forward to dinner!!More
iannmac, Dundee, United Kingdom
Perfect all the way
just got home today after a perfect holiday at Natura Palace. This hotel deserves all the praise it gets. We were a little apprehensive after reading reviews regarding building work, but all the major work has now finished and in the week we've been there, I can honestly say we weren't disturbed at all, it is so peaceful. I don't agree with a previous review regarding food. It was delicious,such a wide choice of fish, meat, salads, pasta, rice and the sweets are heavenly. The hotel is superb, very clean, beautiful public areas. We were upgraded to a very large family room with a great view over pool and sea. There is no problem with sunbeds. Always plenty of room no matter what time of day, it never seemed crowded. What makes this hotel though is the staff. From checking in to checking out we were met with smiling happy faces, the staff can't do enough for you, excellent service. We will definitely be backMore
jools2702, Barnsley, South Yorkshire
Quality hotel with lovely staff. The food was of a high standard with everything you could wish for. Lots of fish which was lovely as in most hotels it only appears once or twice a week. The weather was great and our room 1224 had a beautiful seaview and was cleaned to a very high standard. No wifi in the room but was free in reception. A tea tray would have been nice as most platinum hotels have them as standard, here you have to pay and the price was a bit hefty ! All in all a lovely holiday and we will return.More
janice h, London, United Kingdom
Our first impression of this hotel when alighting from the coach was cleanliness a glass frontage which was sparkling, the rest of the hotel was of the same high standard. We received a very friendly welcome from staff at reception who were well organised and had a choice of a glass of champagne, fruit juice or water. Our luggage was taken care of promptly. Our room was on the second floor with a corner view across well maintained gardens, crazy golf and tennis court and also a wonderful sea view. The bedroom is spacious and spotless clean but no coffee and tea facilities these could be purchased separately (this does not apply to all rooms some do have theses as standard). I agree with some of the others reviews that the air conditioning does not cool the room sufficient and of course you cannot sleep with the patio open due to mosquitoes. We never experienced noise to interrupt sleep. Everywhere you look in this hotel it is spacious a comfortable. The lifts were always quick to respond. WiFi was free in reception but sometimes I had problems connecting it was 30e for two weeks to access in other areas including your room. The food was very good with a huge choice for breakfast and evening meal. All staff were very approachable so if you had a problem speak to them they would do their best to sort it. A carvery every night, a choice of three fresh cooked fish and three meat dishes all identified. So much to choose from. Fresh fruit in abundance. The layout of the food was very well organised. Most nights there was either a special theme or a display on entering the restaurant. This hotel is definitely pulling out all the stops to please their customers. No problem at all with sun beds plenty to choose from some do not have a fixed umbrella but due to the constant breeze this was not needed. A life guard in attendance at all times. Towels from reception. We were warned that some building work was in progress due to a burst water pipe but this was screened off and apart from some very slight noise was not noticeable. Some of the entertainment was quite good, the entertainment area is superb very comfortable seating and spacious. Lovely walks along the promenade, this is accessed by using your room key to activate an electric gate. Turning left out of the gate is the best walk leading to a lovely sand beach and the marina with a mixture of shops and bars. One night we turned right and this walk is the one to watch for mosquitoes so be sure to use a spray or something. To visit the Rubicon marina in Playa Blanca we used the local bus on the main road above the hotel. Bus fare was 1.40e Wednesday is market day with lots of craft stalls this usually finishes about 2.00pm. Local taxis are reasonable always ask the price first. We went to Arrecife and Puerto del Carmen by local bus you have to go to the bus station in Playa Blanca and change buses. There is a screen in the waiting room explaining expected times the number of the bus etc you can also get a timetable from the bus station office. We did not find these two places as attractive or clean as our resort. Beware of a scam. While on our sun beds we were approached by a young man pretending to be deaf and dumb asking us in sign language to sponsor him for his charity he had a clipboard and a very genuine looking sponsor sheet. Quite a few people signed and gave money then one of the hotel staff walked over towards him and he jumped over the wall. We reported this to our Thomson rep unfortunately we were not impressed with his response and expected he would warn other holiday makers at the greeting meeting but speaking to new arrivals this did not happen. Also we informed reception. A woman approached us again while having lunch at the Princess Yaiza she was chased away. This was our first visit to Tenerife the landscape is so different from anywhere else we have visited, so barren with huge mountains and lots of lava rock. Some of the roundabouts and roadside were very neat and tidy with imaginative design and lovely floral arrangements.More
Jennie47, Durham, United Kingdom
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