You’ll find up-to-the-minute décor coupled with a peaceful atmosphere at this adults-only hotel.
This adults-only hotel looks like it belongs in an interiors magazine – there are funky design touches everywhere you turn. Other draw cards include 3 stylish pools and a piano bar playing live jazz.
There are 2 restaurants, with special mention going to the à la carte that does Med and Arabic fusion food. Location-wise, you’re a couple of minutes’ walk from the golden-sand Flamingo Beach and 15 from Playa Blanca.
For breakfast, lunch and dinner. This place offers a variety of international dishes, with show cooking and themed evenings. During Winter dinner is from 6.15pm to 9.30pm. Special dietary requirements can be catered for if you give prior notice. This place comes with a dress code for dinner, it's a shirt and long trousers for gentlemen.
This place offers a mix of Mediterranean and Arabic cuisine for dinner. If you're staying All Inclusive you'll be entitled to one visit per stay. This place comes with a dress code for dinner, it's a shirt and long trousers for gentlemen.
Superior double room with sea view sleeps up to 3, with a double bed and a sofa-bed. They also come with extras like have a welcome gift, Nespresso coffee maker, pillow menu, bathrobes, slippers, TV, iPod docking station, sea and pool view, access to the exclusive Privilege Lounge with open bar, discounts on supplementary services, personalised check-in/check-out, late check-out - subject to availability, internet and daily newspapers.
My partner & I have stayed in several couples hotels & this was our least favourite. Our whole opinion came down to customer service or absence of it. I'd be lying if I said it ruined our holiday - it didn't - but a few smiles would have made a difference.
Let's focus on the things done well here and there are a lot of them. Our room was lovely, beautifully decorated & with most of the things you could need. This is an expensive hotel, so I do feel aggrieved at having to pay to use a fridge but this does come with 10 bottles of water included. The safe is deposit only, at 40 Euro. The beds are massive and very comfortable. There is a lot of storage space.
The public areas are beautifully decorated. The restaurant similarly tasteful & the food generally good. Id say its best to stick to the quieter times or there is a risk to life & limb as you're barged from all directions by people with plates of food. Queuing is a lost art! There are theme nights - Canarian, Spanish & Mexican are the best by far. Every evening there is a complimentary shot of (themed) aperitif, which is a nice touch. Cava is always available (free) with breakfast too.
The pool areas are also excellent. For those on Premier, a separate sunbathing area is available at the top level, next to the indoor pool. There is a nudist area for those so inclined also!
The hotel has a policy of removing any items left to reserve sunbeds before 9.30. Whilst I applaud this policy, someone ALWAYS has to find a way around it & there was a coterie of residents appearing by the pool at 8, sitting on their chosen beds like roosting hens, then buggering off at 9.30 until whatever time. *big fat sigh*.
Checking in a nightmare - after travelling for hours, people don't want to stand in a sweaty queue for 20 minutes because there is only one person at reception. We were really unimpressed with this.
Also, the policy on late checkout rooms totally enraged us. After three fruitless visits to reception to try & secure one (each time told to return later), the fourth visit message was that this was not possible. A courtesy room was offered but I was told, "Be here as early as possible to reserve one". I don't know about you but when I'm on holiday, I don't want to get up at the crack of dawn to do anything. I rang reception at 7.15 to find the time I wanted already gone. I washed my hair in a shower by the pool instead.
After checking out from this cashless hotel, I asked how I could pay for further drinks, etc. (having some hours before our flight home). I was informed by the gargoyle at reception I could use cash but when I tried to use a 5 Euro note to buy a drink in the pool bar, the lady serving me told me I'd have to go to reception for change. In my swimwear. An utter lack of helpfulness here.
To be fair, there are some very pleasant staff but most seem unhappy.
We were discussing what this hotel lacks & the answer is customer service.
It's a shame - this hotel is beautifully located, beautifully decorated, very well catered & also rather expensive as a result.
Our least favourite holiday hotel - a shame when it has so much to recommend it.More
TheNoble1, Cardiff UK
My husband and I had a great weeks stay at the Timanfaya Palace. Had a lovely room on the 5th floor with a great outlook and enjoyed the sun in the late afternoon on our balcony. I follow a gluten free diet and found plenty to eat during our stay and the staff were really helpful in explaining what I could have. All the staff were very happy to help and nothing was too much trouble. There was nothing about our stay we would change and If we return to Lanzarote we would definitely go back to the Timanfaya PalaceMore
Great, Brilliant, but not fantastic
Brilliant staff, who alway had a smile and a hello,
special praise to Sandra in the restaurant & Alex in the bar,
This is one of the nieces hotels we have stayed at, and we will be going back
the AI is the best package you will find anywhere with all branded drinks, fantastic,
Great restaurants & food along with the pool & garden areas
If you look below the surface you notice little cosmetic things that need attention like
Bedroom & bathroom needed touching up
Toilet door locks faulty, watch out in the pool side ladies,
The fire doors on 3rd floor corridor are faulty
Piano bar Air Conditioning dose not work, room always very hot
Carpets in the piano bar fraying & tapped
Piano bar patio furniture very old fashioned and no cushions, that's if you can get a seat
If the hotel had maintenance manage, who could look around and rectify the problems this could be a fantastic hotelMore
Peter F, Leicester, England, United Kingdom
Timanfaya Palace - pure heaven !
My husband and I stayed between 10 - 24 August and my goodness we wish we were still there ! Couldn't fault anything. Have stayed in Lanzarote a couple of times before but never had such a wonderful holiday as we did this year. In fact we have been married for 27 years and can honestly say this was our best holiday ever !!! Beautiful hotel , excellent staff throughout, amazing food ( and I mean amazing ) , excellent room and of course you can do nothing but agree with other guests what a difference it makes being adults only ! Pools were lovely and quiet and having plenty of sun beds available was a bonus. We will obviously be returning - who can honestly say they don't enjoy " 2 weeks of paradise " every now and then ? If you are thinking of booking - don't just think about it - go and enjoy !!!More
Another fantastic stay!!
We returned from another fantastic stay at the Timanfaya Palace last week. We stayed for 10 days at the beginning of September, after spending a week there last year.
The hotel again exceeded expectations in all areas. There was some work being done on the tiling around the small outdoor pool, but this was not a problem as we appreciate that maintenance work has to be done when needed.
The addition of the new indoor / covered heated pool is brilliant and was great for a swim and a cool down. During our stay the weather was fantastic, but there was hardly any wind. This meant temperatures were in the mid to high 30s.
We stayed as Privilege guests on an all inclusive basis and really enjoyed the selection of food and drinks available. The food in both the pool bar at lunch, and the buffet restaurant at night, was all really well prepared, hot and tasty.
As Privilege guests we had the use of a separate sunbathing area next to the indoor pool, which is great and has fantastic views.
A couple of suggestions would be:
1. The new indoor pool and sunbathing area could do with a small bar to serve drinks, as it is a long way from the main pool bar.
2. We would like to see the Aqua Gym that takes place in the indoor pool, moved to the main pool. As Privilege guests in the Privilege sunbathing area, we felt the music from the Aqua Gym was far too loud and spoilt to relaxing nature of this area.
Overall we had a brilliant holiday and will return to the Timanfaya Palace as soon as we can. More
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