You’ll find up-to-the-minute décor coupled with a peaceful atmosphere at this adults-only hotel.
This adults-only hotel looks like it belongs in an interiors magazine – there are funky design touches everywhere you turn. Other draw cards include three stylish pools and a piano bar playing live jazz.
There are two restaurants, with special mention going to the à la carte that does Med and Arabic fusion food. Location-wise, you’re a couple of minutes’ walk from the golden-sand Flamingo Beach and 15 from Playa Blanca.
Head to the buffet restaurant for breakfast, lunch and dinner. This place offers a variety of international dishes, with show cooking and themed evenings. During Winter dinner is from 6pm to 9.30pm. Special dietary requirements can be catered for if you give prior notice. This place comes with a dress code for dinner, it's a shirt and long trousers for gentlemen.
This place offers a mix of Mediterranean and Arabic cuisine for dinner. If you're staying All Inclusive you'll be entitled to one visit per stay. This place comes with a dress code for dinner, it's a shirt and long trousers for gentlemen. If you're a Privilege guest, breakfast can also be served here.
Excellent hotel: good food, very clean room with huge bed and sea view.
Staff were great and not only appeared to be enjoying their jobs but also seemed to get on well with each other. Dining room was very busy but there was always plenty of food in great variety and service was prompt. Tables were spotless and it is evident that they have the logistics right.
The entertainments were also very good. Caz Davies the co-ordinator is very professional. She seemed to be everywhere and I do not know where she gets the energy. She and the entertainments staff obviously make a good team. The resident singers, the Millsy Brothers, were excellent.
The location is also first rate, being adjacent to the promenade which takes into Playa Blanca.
We intend to come back next year. The organised trips are good value but next time we will hire a car, as this is inexpensive and the roads are good to drive on, with generally light traffic and low speeds, and there is much more of the island to see. I would also take a trip to Fuerteventura which is only a short crossing from Playa Blanca.
Don't miss Cesar Manrique's house if you can get there.More
This holiday refreshed and delighted us
This adults onlÅ· hotel surpassed our expectations and we warmly recommend it. Our room was spotlessly clean and spacious with a good sized balcony and bathroom and the most beautifully comfortable 2 metre wide bed with lots of wonderful soft pillows. Staff were always cheerful and courteous and food varied and enjoyable. Try having fresh fish or other things cooked especially for you at the far end of the dining room. Taxis are cheap and the number 30 bus runs nearby and is useful. We especially enjoyed the pathway accessed from the gardens leading in both directions beside the sea and which will take you to the port and the marina. Try a trip to Fuentaventura in the glass bottomed boat and we also recommend the wonderful trip to the Timpanfaya National park. The volcanic scenery is stunning and if you are lucky you will have a guide called Abraham who is gentle, cultured and witty. He taught us so much about the geology and history of this island. More
Couples only hotel which was excellent. Food was wonderful and so much choice, bedroom we had overlooked the pool and was good and we had kettle and fridge in room. The TV only has few English channels. 1st day we got complementary wine too in the room although was red so wasn't drunk. The weather wasn't wonderful in January and windy but we had 5 days of sun out of 7 though not too hot. There was a lunchtime activity every day e.g. sushi making, wine tasting. Although hotel is only separated by pathway to beach we didn't go. This pathway leads to a few local shops which is 5 min walk and it is about 20 mins to walk to harbour and then another 5 to main shops. A taxi back was only 3 euros. In the evening was entertainment every night and also a piano bar. The drinks aren't expensive for such a lovely hotel and I would def. recommend this hotel but mainly to stay in at night for entertainment as there isn't much to do at night in the townMore
Superb Hotel however Management Improvements Needed
I would normally rate this hotel as excellent, and in many respects it still is. However my recent stay revealed what appears to be a cull of Middle Managers who used to interact so well with customers and supervise junior staff, only to be replaced by a younger generation of administrators who are too afraid to make decisions. Additionally returning guests are no longer welcomed in the way they once were, and elderly guests travelling very often travelling alone do not appear to get the level of assistance they once did. This is quite a pity as the level of interaction between staff and guests is an important part of the overall experience on offer.
The service levels in terms of the staff, quality of the food, comfort and cleanliness of the rooms remain very high. The main Restuarant serves a good variety of food including freshly cooked meat and fish each night. The introduction of a microwave at the buffet appears to acknowledge that there is an ongoing issue about keeping food warm for such a prolonged period, but I would have thought there could be a better solution than this.
There is an a la carte Restuarant in the basement which continues to offer first class food and service and a good wine list.
The two main pools are not heated which is not uncommon, even in 5 star hotels, and the introduction of the covered heated pool is a real treat. There is a well equipped gym and exercise classes for those who wish.
The hotel is located on the sea front with fantastic views across the sea towards You can walk into town in about 40 minutes or to the lighthouse in about 50 minutes.
Beds are very comfortable and the rooms are spotlessly clean. A see facing room is recommended, but some of the superior rooms are a long walk from the reception. Excellent facilities for those with disabilities and it is very popular with the Hand Cyclers who race on the Island.
There is now a general confusion amongst staff as to what is included under each tariff and we were frequently given different information in the poolside and main Restuarant as to what was chargeable or not on the 'all inclusive' tariff.
On our last day we asked for a late checkout which is generally not a problem, particularly as we have Club 10 membership, as long as our room was not needed. We spoke with 4 different receptionists and a floor manager who after much checking of the computers and printed sheets all confirmed that our room was not booked for occupation on the following day we were leaving, however none was authorised or willing to extend our check out by more than two hours. All of these individuals remained professional and explained that whilst the room was free, they simply were no longer permitted to extend checkout more than 2 hours.
When I asked for an explanation from the manager, I was told that the hotel was fully booked and an extended checkout was not available. When I said I was surprised by his remarks given the earlier information, he informed me that all of the people I had spoken to at the front desk were mistaken and the room was needed later that day. Given the thoroughness with which the receptionists had checked previously and the managers off hand approach to the problem I was not impressed.
In the end, I was allowed an extra two hours in the room but my experience with the manager left a sour taste in my mouth, and was completely at odds with the many other H10 hotels I have stayed at.
I think I will probably return, but I may be tempted to look around given my last experience. More
A great place to stay
We have just returned home after a week in the Timanfaya Hotel. We found the staff to be helpful and professional, had an excellent room and enjoyed the quality of the food and drink on our fully inclusive package. The situation of the hotel is first rate and the gardens and seating/sunbathing areas are well planned and maintained. Our only quibble was the strength of the wifi which had a very faint signal in our room and necessitated taking our Ipad into the public areas to be effective. I was told by the hotel staff that the weak wifi signal is a generic problem on Lanzarote.More