Superior twin room sleeps up to 3, with personalised check-in/check-out, late check-out - subject to availability, free Wi-Fi, porterage, bathrobes, slippers, daily press, special welcome gift, Nespresso coffee machine, iPod base, adaptor for iPhone and MP3, pillow menu, pool towels, and entrance to the exclusive Privilege Lounge with free bar with branded drinks, press, TV and Internet. 1 Privilege lunch at La Choza restaurant, drinks not included.
My wife and I and two other friends have just returned from a fabulous holiday at The H10 Lanzarote Princess. It is the first time to this resort of Playa Blanca and to this hotel. We had great weather the resort was brilliant and to top it all the hotel was superb . The bedroom was bright , clean, modern and well equipped . The restaurant during our 10 day stay offered a wide variety of meals of a high standard and no two days were ever the same and the staff were always quick to help and with a smile on their faces something they must have learned from Danny the restaurant manager who was fantastic always taking time to chat to guests and ensuring that everything was ok. The bars were good and the drink selection vast and with waiters constantly making sure you were happy and satisfied with everything , especially we would like to thank Benjamin from the piano bar who was funny and made us laugh many times while still carrying out his duties well. The pool area was always kept clean and tidy with plenty of sunbeds always available . The entertainment team did well considering there were only three of them but they were brilliant and amusing and a credit to the hotel.
We visited a few other hotels in Play Blanca while we were there some that looked amazing but had little atmosphere, others not up to standard, overall we were glad that we stayed at the H 10 Lanzarote Princess because it had everything we needed and we would like to thank all the staff for giving us a great holiday we will be back in the near future.
Well Done !!More
Stephen P, Bath, United Kingdom
Excellent value. All staff helpful, friendly and courteous. Had a plumbing problem, (not the Hotel's fault) - quickly and efficiently sorted out. Wish I could get something sorted so quick at home!
Would stay again
stayed from 26th sept for 1 week
First of all ......... Please dont listen to all the people writing things on here about carpets or pouring your own drink or ques in the pool bar.......because if im totally honest there was not one thing i could fault about this hotel.
We went out of school holidays so there were no ques and all of the staff were so kind and helpful - if you needed to ask anything there are always staff around who are willing to help.
The location is perfect! a beach, markets and shops all within 5 minute walk so nothing to complain about there.
The staff are again so helpful and kind - especially the snack bar staff the ladies there are always there to help with anything!
The rooms are lovely - we had a room that faced to the rear of the hotel so we over looked the houses etc - but always cleaned everyday and spotless!!
Food - all inclusive is perfect to be fair it does get abit boring at times but its all lovely and good quality so we ate out one night - just for somthing different! We went to the restaurant on site as we got a voucher but if im honest i didnt enjoy it and dont reallly see the point in it ? but its only my opinion.
Entertainment - staff during the day are great!! and i mean really great! always somthing to do if you get bored - water polo etc. In the evening the entertainment is great......perfect end to the day listening and relaxing in the bar listening to the guy play the piano and sax!!
Couldnt fault anything............ great holiday!!More
carolineandmark14, London, United Kingdom
Relaxing two weeks at the H10 Lanzarote Princess
Just returned from a stay in the H10 Lanzarote Princess 25 Sept to 9th Oct 2014.
This is our 2nd stay at this Hotel which is in a good position midway between the Main Harbour and the Rubicon Marina and 5mins walk to the beach.
On this stay we decided to go all inclusive and have a privilege room giving access to the air conditioned privilege lounge and a little more up market drinks and snacks etc.
We had a good relaxing time and spent very little time around the pool preferring to stroll along the promenade to the Marina in the East and the Flamenco beach to the west. Mind you unless you got up early to put a towel etc on a sun lounger you would not easily find a sun lounger for that odd 1/2 hour. Really annoying that people do this at 7am in the morning and sometimes don't even occupy the lounger all day but reserve just in case. Why do people do this, not a problem with just this hotel but most I believe. The H10 in Grand Canaria is the only one I know who are brave enough to remove towels where the lounger isn't occupied. Excellent hopefully eventually the others will pick up on this.
Reviewing the Hotel itself it is a very clean and well kept and the Staff are very helpful. We used the main Restaurant for most of our meals, sometimes siting outside, mainly at Lunch times and inside for Breakfast and evening meal. I must stay the hot and cold buffet style food available was second to none with every conceivable dish available. Also there was the usual H10 style fresh hot cooked food available from the chef's bar. All of this food was excellent. For those people that don't like shorts in a restaurant there were many people ignoring the hotels rules. The Sukura al carte restaurant which you had to book was also excellent used this twice and really enjoyed the food.
Also the outside restaurant greatly rebuilt and now all inclosed (To stop the flies and doves coming in as as they did last year) was much better serving snacks and soft drinks and Beer. Used this most days.
The Room: We had a room on the 3rd floor directly opposite the lift which was in a good position overlooking the pools and quick access to the reception area of the Hotel. There was no noise from the lifts which we were slightly concerned about at first. The room was very good and clean although we found on most days it wasn't cleaned until after 2:30pm.
My wife had a birthday whilst we were there and the Hotel sent a card and a bottle of Cava without any prompting from myself which was nice.
The evening entertainment was far better than last year with a couple of really good acts. and the outside daily entertainment was also well done with plenty to do. The drinks from all the bars were Ok reasonable drinks and brands (unlike some of the greek hotels) but you have to ask for NO ICE especially in the cocktails if you don't want them watered down. The bar staff were excellent.
A few silly niggles really in that the Coffee machine (Part of the extras for a privilege room) was never filled with water and the Coffee Capsules were rarely replaced and the discarded capsules never removed from the machine. We asked a couple of times at which the hotel did respond but in the end we had to get water from the bar ourselves and take coffee capsules from the privilege room to replenish them. Four times the Paper was not provided and we had to ask for one. But overall it didn't real spoil our stay.
We were however a bit upset on the last day of our stay as we couldn't get a late check out as we were leaving at 6pm. As H10 Club card holders and paying extra for Privilege the conditions are that a late check out room is possible (If available) well on three occasions now it never is. Worse of course when I checked the room and it still hadn't been cleaned at 2:30pm which was par for the course. On past experience of this happening we made a point of asking the Customer Services rep a week before, a day before and on the morning of us leaving with no luck. We did however find at least one couple that did manage a late check out and they were 1/2 board and not Club H10 Members so it does question the usefulness of joining the Club H10.
On the Club H10 I did email and ask for a reasonable explanation as to why, especially as I had given ample warning but just got the standard reply that the conditions state (If available). I did give a couple of suggestions for improvement in a reply to their 'Standard reply' and asked for a senior member to look at the problem and give a more detailed explanation. But they have not returned the email. Very disappointing from the Hotel point of view and the Club H10 point of view.
If I do eventually get a reply I will post it here.
Having had the niggle I would still recommend this Hotel and it probably would of got a full set of stars 'if they had been a bit more thoughtful in this respect in the Hotel and at least Club H10 given a more thoughtful answer than quoting conditions'.
So yes a good Hotel a few small improvements would make it a great hotel and Club H10 well apart from the discount on booking customer relations wise it definitely needs improving.More
Michael M, Crawley Down, United Kingdom
I stayed for 1 week on HB at the beginning of the October. Breakfast and dinner are amazing, with great choice of meals ( omelette made in front of you for breakfast), staff in the restaurant is working super fast, never being upset or not willing to help. We mostly had meal on the terrace where you need to wait for a seat. The room was on the ground floor facing tennis ground, didn't like at the beginning, but then I loved the sunrise, the trees covering the terrace from heat. Generally was the hotel very clean and the staff surprisingly smiling and helpful. The best thing was the hotel location 5 minutes downhill to the beach and a few minutes walk to the town centre where I found best coffee in the area (went there few times per day). The only thing I didnt like so much was the quality and the choice of cocktails. It is not tragic, but this could be improved. Anyway this will not change my mind as I am going to book another holiday at this hotel in January 2015.More
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