Superior twin room sleeps up to 3, with personalised check-in/check-out, late check-out - subject to availability, free Wi-Fi, porterage, bathrobes, slippers, daily press, special welcome gift, Nespresso coffee machine, iPod base, adaptor for iPhone and MP3, pillow menu, pool towels, and entrance to the exclusive Privilege Lounge with free bar with branded drinks, press, TV and Internet. 1 Privilege lunch at La Choza restaurant, drinks not included.
As I write this review on behalf of my family I must keep reminding myself that the H10 is only a four star! The opinions expressed here are the collective ones of my family - two kids aged 9 & 6 and my wife.
Firstly we flew with Jet 2, flight was punctual at both ends and pretty good. They did let themselves down though on pre-booked meals. My daughters meal wasn't available (inexcusable I'm afraid) and on return my meal was barely warm - complained and returned for a re-heat - came back same - come on Jet 2 it's not rocket science !!!!
Our destination was Playa Blanca on Lanzarote staying at the H10 Lanzarote Princess four star. We booked all this independently as we normally do and had booked a suite room with separate bedroom on a half board basis.
Here's our findings :-
Spacious and large but very tired and dated. We had a large balcony overlooking pool but never really used it as it didn't get the sun. There was an un-stocked fridge in the room but no tea and coffee making facilities - which does irrate me tbh.
The walls were paper thin so you heard everything from screaming kids to all manner of other nuisance noises which I'll leave to your own imaginations !
We did have a sneaky look at some of the other rooms along our corridor and there is obviously an update programme going on as some rooms had been refurbed quite nicely.
There is one large main pool (un-heated) with two other smaller pools and a kiddie pool (heated-ish).
There's a slide and small shoot which the kids loved especially as they could go down on the lilo.
Something to mention quickly is that the hotel does allow inflatables in their pools unlike some other Lanzarote hotels we know!
The hotel was very busy (and noisy around pool area) and getting some sun loungers was at times very tricky. There are plenty of early morning towel droppers - if you get my drift so be warned if you want to be around kids area to supervise whilst "reading" !
There were the usual well run pool games and activities if you were inclined to join in.
The guy who ran some of the kids activities was "muy loco" and my daughter thought he was great - especially when blasting him with her water pistol !
Our main criticism of the outdoor area where the pool bar, cafe (Mikes) and snack bar- all these without exception were understaffed and getting served took an eternity. The "fully inclusive" crowd imbibed copiously which didn't help the queue situation at all !!
Also the drink selection at each was very limited and I found myself going to at least two of them to get a full order satisfied - for example the snack bar doesn't do tea or coffee so you have to go to the cafe (Mikes) for these - which incidentally doesn't do soft drinks!!!
The snack bar has a very limited menu aka junk food but did have a Caesar salad to its credit!
There is only one true main restaurant at the hotel which is exclusively buffet style. Drink selection is very limited in terms of wine selection etc. and at lunch time they don't serve tea or coffee (for those of us who weren't drinking!!), you have to go to Mikes cafe for that !
The range of food is ok but after a few days I'd had enough and the kids choice was very poor. There is another new-ish restaurant "Sakura" which is a pan asian style restaurant and this is very good BUT for some reason we were only allowed to eat in here once !!!
Staff in the restaurant are very polite and efficient and are worked off their feet. The selection at lunch time is noticeably more limited than at dinner and isn't so great. Thankfully we ate out quite a few times at some great places close by.
Evening entertainment for the kids is again ok with a sort of mini disco and some join in type activities. The later entertainment, which we saw on two evenings having missed the kids bit, was shockingly bad with a terrible crooner to a bizarre Grease re-enactment !!
The hotel is well situated close to the centre of Playa Blanca but not too close so is a very good location.
So to summarise I would say the hotel is decent enough but tired (certainly in our room) having decent sized rooms which are clean.
The restaurant, bars and Cafe are understaffed and poorly organised with long wait times. The food we found to be acceptable but not great.
So big question is would we go back here - answer is a resounding NO, we'd pay a little extra and return to the Yaiza which is considerably better.More
Excellent holiday at the H10 Lanzarote Princess
Thank you to everyone that works at the Lanzarote Princess! The basics; Clean, Well kept, good food, good drinks, everyone seemed to work hard so you could enjoy. We thought that this was a really nice place. While we were there rooms are in the middle of having a make over but we were lucky enough to have had one that had already been done. We was all inclusive so had plenty of time to experience the food and I must say it was one of the best we have had over the years. Lots of choice at all sittings. Fresh fish and meat cooked in front of you as well as the pancakes and eggs in the morning. I know nearly all hotels do this but there just seemed to be something nicer about this one. Whether it was the ambiance I am not sure but it just felt comfortable. We did sit out on the terrace for all our meals though because it was a little to warm inside (late Sept/early Oct 14' 26 degrees most days). The pool was really refreshing and very clean. The children that were there (there wasn't that many at that time of year) seemed to enjoy themselves as they have a Pirate ship with a slide but you can swim away from this and enjoy quiet a large pool that had good access for people with disabilities. The surroundings were all very nice, lots of water falls and greenery within the complex. It is only a short walk across a road with a zebra crossing to get to the beach. Down a slope and then a few steps down took you onto the sand. This was great. Not massive just a nice beach and the sea was fantastic, warm and clear. You could go for walks along the front that took you into the small town where you could get on boats for the short journeys to the other islands or just have a look around the small mariner. This time it was just my wife and I that went so the evenings were mainly spent in the piano bar! Just a real relaxing way of listening to the music and groups they put on whilst enjoying a drink or two! They did have the stage area that had alternative acts but to be honest, not sure if it was because it was late in the season but they were not up to much .. back to the piano bar for another drink then! There was also a very nice separate coffee shop ... all the cappuccinos and lattes that you could muster plus some other very nice tit bits. All in all a very enjoyable holiday and a place I would return to. Not sure how much night life there was outside of the complex as did not venture out much .... just made great use of the all- inclusive facilities!!More
Tony H, Milton Keynes, United Kingdom
We would like to first thank management for answering our email and implementing our request in having rooms together as a family.
We have just returned from having a lovely holiday with family and friends, in general we found the hotel to be well run , very clean maids worked very hard.Also a good variety of food, our only complaint is people smoking in the outside restaurant and not enough staff to clear the tables.
I would recommend this hotel to friends and hope to return in the future.More
donna11580, Ashford, United Kingdom
Good for families
We always stayed here visiting Lanzarote and we found the staff and rooms very nice. Our daughter stayed in October and found it perfectly situated for the main shopping centre and beach both just a very short walk away. Loads of water sports etc. The rooms have been updated and refurbished also since last year the dinning hall is so much better, the food has improved and very modern. The Dorada beach is the best and the sea is very warm this time of year! It can be 64deg.More
Holiday at H10 Lanzarote Princess
We have just returned from a week's holiday at the Lanzarote Princess. We were very impressed with the hotel. The overall service we received was excellent. The staff were very kind and helpful especially in Reception. The bedroom was spacious and spotlessly clean with a large balcony. We stayed half board and enjoyed the variety and good quality of food on offer. The extensive garden area with large swimming pool was extremely inviting for hours of relaxation. We are returning in November for another week.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.