Tucked between 2 sandy beaches, this grand hotel comes with a designer pool and a first-class dining scene.
This deluxe hotel stands proud in the middle of tropical gardens designed by Lanzarote’s famous son, César Manrique. He designed the lagoon pool, too. You’ll find it right by one of the 2 beaches on the hotel’s doorstep.
The 3 stylish restaurants include 2 that are dedicated to fine dining. There’s plenty to do, too, from spa treatments to sports like tennis and windsurfing. After dinner, head to the bar for cocktails and live shows.
We booked a jr suite for a weeks stay at the hotel. When we got to the hotel we were greeted with iced tea and a lovely atmosphere from receptionists. We were then located to the level reception where they informed us that they had put us in a grand suite as they had overbooked. We were happy about that and were shown around and to our room. The room was lovely. I will say some of the hotel areas need some renovation but all in all the level area and our room were very clean. The staff could not do enough to please and were extremely friendly. Pool towels were allocated to us and could be changed by the pool as often as needed throughout the stay. The level pool area was quiet but lovely. Pool was cold but refreshing and very clean. Drinks and snacks available were good. One day we spend the morning around the main pool but we did find this at a slightly lower standard than the level area. But the atmosphere was better. We stayed bed and breakfast. The food at breakfast was good and there was a very good selection to choose from. Buffet style. The town was close by and the square area we found enjoyable with a variety of live acts some great and some ok. We did not stay for the live entertainment at the hotel but caught some of them on our way out and wasn't really our thing. We attended the romantic dinner on our final night and I would definitely recommend this. My partner enjoyed the food but it wasn't really to my taste. The night itself was wonderful and we really ended the holiday on a perfect evening. I did not want to leave on the final day and will definitely return again. Great holiday. Great hotel and fantastic memories.More
Room for improvement
My husband and I visited this hotel in October for our wedding anniversary. In fact I am here waiting for my transfer back to the airport.
I booked direct with the hotel. Before my visit I emailed a lovely helpful lady called Fabiola And asked if she could organise a nice balcony as we like to sit out at night. Fabiola responded and very kindly organised a bottle of chilled cava, water and chocolates and even an anniversary card from the hotel. These were all waiting in room on arrival. First impressions of reception, what a lovely smell, I'm not sure what the smell is around this area but it's lovely, clean and fresh smelling. There's a lovely statue in reception. Check in was very fast. Just after reception is a huge indoor garden area with waterfalls and lots of trees and foliage. Spectacular. We were shown to our room, which was a classic room. Plenty space, huge wardrobe. Two sinks in bathroom. Bathrobes. Comfortable bed and huge. However I cannot class the classic rooms as five star. Do not book classic rooms if you are looking for modern classy accomadation, because I've stayed in nicer 4 star rooms. Shortly after arriving I noted the balcony light not working so contacted reception. Within minutes maintence arrived, wow that was fast. Unfortunately the bulb he put in was very dim and still didn't light the balcony very well. After a day or so after eating and looking around, we did not believe this to be a five star hotel. Unfortunately the food is mostly cold as the food warmers do not seem to keep it warm enough, unless you ordered the fresh meats and fish cooked to order. This totally put us off. I'd rate the food 3.5 star. Nothing worse than cold food. The stair carpet and handrail needs painting and replacing that leads up to the rooms, looking rather shabby now. The pool area is actually quite nice, if only you can find a sunbed! Get up early as by time we'd eaten in the morning all the sunbeds were gone. One day we actually managed to find a sunbed in front of an area that said reserved. Now to us the sunbeds were not reserved as the reserved sign was behind in a roped off area of white painted pallets with a huge mattress on them. This was some sort of luxury area I suppose. We layed on the sunbeds happy at last we had found some three days in to the holiday. Two hours later a member of staff tells us to move as these are reserved. At this stage I was annoyed. It'd taken 2 hours to tell us this. I asked why the beds didn't say reserved, she pointed to the sign on the mattress. I stated that the sign should also be on the sunbeds too in order to make it clear then I wouldn't have layed there, I'm not ignorant. Anyway I said to her that the sunbed situation is out of hand as there are not enough to cover. She assured me that there was. Funny that we never saw any. I told her that people reserve them from early morning and you don't see anyone on them for hours. She assured me that the staff have stickers to place on sunbeds which are unoccupied for more than an hour. I did not see evidence of this rule taking place. I watched her move our sunbeds out of the way and low and behold not one person came to use the so called reserved sunbeds all day. Also during our stay, we had a broken balcony chair and a faulty wall socket that had actually come out of the wall exposing live wires. Again I give maintenance their due, it was dealt with very efficiently. Anyway I emailed Fabiola again to thank her for organising the ice bucket and cava etc but told her of our issues. She replied and wanted to meet with us. We met with her in the lounge area of what is called The Level. The Level is an area where you pay extra. Fabiola listened carefully to our concerns and was upset we felt this way but did agree certain things were unacceptable. To our surprise she offered us 3 days access to The Level as a way of apology. I can honestly say this lady is one of the hotels best assets. She takes pride in her job and listens to clients. Again what a lovely gesture from Fabiola. Now on to The Level. I think it's a shame that customers have to pay extra for the part of the hotel as this part is the 5 star part. It's pool is lovely, plenty sunbeds and extremely peaceful (probably because It costs extra so limited people actually go for this). It's the most tranquil part of a holiday that I've experienced and thanks to Fabiola for allowing us the opportunity to experience this. The hotel does have free wifi, but from certain areas you cannot pick up a signal. Best in reception for this. Also the hotel has waste bins segregated into different sections around the pool, so it's good that they are doing their bit for the environment, well done for this, not often ive seen this happen at hotels. All in all, if the hotel takes note and updates classic rooms and gives certain areas a lick of paint, and sorts out that cold food problem it would be worth the 5 star rating.More
kebab2212, Halifax, United Kingdom
Very well located. The sea views are really amazing, as well as the gardens inside the hotel (very unique). The room had very good size. The food was good, and the service too. Ideal for relaxing holidays, and a lot of things to see in the island (volcanos, caves, unique landscape)
Jorge P, London, United Kingdom
Disappointing return to Melia Salinas
After a pleasant holiday here in June we decided to return this month and we were disappointed by the return visit. we queued at reception for 20 minutes to check in. reception were completely unaware we were return visitors so clearly there is no acknowledgement of loyalty. our room wasn't ready and we waiting two and half hours. when we returned to reception for keys there was still long queues and if we had rejoined a queue it would have taken another hour.
when our room was finally available we were left to find our own way to the room. to our disappointment our room looked nothing like the brochure or the room we had during our first visit. watch out the brochures don't show these rooms!!! after such a long wait were too fed up and exhausted to complain immediately but we made our minds up to enjoy our holiday but not to return next year.
the room was old fashioned worn and tired. one of the bedside lamps was broken. no tea/coffee making facilities that we had during our last stay. the balcony had dirty marked furniture with synthetic grass covered in birds feathers and was never cleaned - so we opted not to venture out on to the balcony not that there was a view it was completed obstructed by trees full of noisy birds most of the time.
I complained to reception later in the evening about the waiting time, the poor standard room (3 star at best) and the broken lamp. the following day we found a letter of apology with a bottle of cava (which we could drink chilled from the bar as part of our all inclusive) in our room. no effort to change our room. 4 days later the lamp still hadn't been mended so I had to speak to reception again.
the upside of this hotel is the staff are lovely, the food is good albeit limited choice, the inclusive drink choices is very good and the evening entertainment is of very good standard compared with other hotels we have been too. wifi is much improved too. I could FaceTime family during this visit which I couldn't in jun due to poor connection,
we also noticed on our return visit the hotel was much busier, the pool area wasn't maintained to a standard you might expect from 5 star and the very very loud music by the pool everyday at 11 for an hour sometime two hours to accommodate a dozen people. choose your sun beds carefully many of the sunbeds are shaded by parasols and trees and one day the beds we had were in the shade ALL day.
I suspect that the hotel efforts is focussed on the guests who upgrade to the level who probably do get a 5 star experience but what the hotel should remember is we have all paid for a 5 star experience and that is exactly what we are all entitled to receive. we shouldn't be expected to pay more when we arrive. we didn't get a 5 star experience which is what we paid for and expected and therefore we shall not be returning.More
StephHes, Bedford, United Kingdom
The Level was perfect
My husband and I have just arrived home after one week at this hotel in Costa Teguise. We chose an all inclusive break and decided we liked the look of the level so upgraded to a grand suite when we booked.
We were not disappointed it was perfect. We had a sitting room, dining room, kitchen, bathroom with jacuzzi bath...the biggest I have ever seen, and a toilet/ shower room. It was immaculate. Our beds were turned down every evening with a delicious chocolate left on our pillow.
Entertainment was fantastic, the best we have seen in a long time.
The only down side to the hotel is the dress code at dinner time, they don't seem to have any, apart from gents not wearing shorts, but anything goes really...especially denims. Personally my husband and I like to dress for dinner, but found most of the clientele at this hotel don't seem to have a dress code at all and anything goes. Which is a pity really at such a nice hotel. I don't think you would be disappointed if you booked to stay at the level! but unfortunately I don't know what any of the other rooms are like.More
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