It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, a place specialising in Canarian cuisine, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
These traditionally styled twin rooms all feature a balcony or terrace with views of the Atlantic Ocean. Plus, there's satellite TV and air-conditioning. These sleep up to 3 adults or 2 adults and 2 children with twin beds and a sofa-bed in the lounge that converts into 2 beds.
The hotel is very nice, the rooms are large and cleaned to a good standard every day. The grounds and the pools are lovely. The staff are friendly and polite and the food it of good quality and variety. We just felt very 'cut off' here, there is nowhere to go just for a walk to get away from the hotel, the banana plantations have either white tent like structures covering them or grey walls all around so unless you just want to sit around the pools all day every day it is a bit claustrophobic, Also while we were there it was very cloudy and could be on the cool side.More
Peaceful with lots of hidden seats to take in the views
We had booked a Sea view twin room prior to arriving - on check in we were given a double which the receptionist checked and very promptly changed to a twin room without any problem. The room was in block 5 on the first floor - however we did not have to climb any stairs as the room could be accessed via a path on the back of the building which made access very easy. Sitting in the balcony we had a lovely view of part of the complex and could see out to sea.
The room was very spacious with a seating area in the room as well as the. Balcony seating area and a lovely bathroom with separate walk in shower.
There were lots of different walks within the complex and seats dotted around in shaded areas to relax. We also did the outside perimeter walk which gave a lovely view of the sea.
We didn't do the full day excursion as to spend a whole day on the mountainous winding roads didn't appeal but did the local bus to the lighthouse - they had an artisan salt area there too which was very interesting. We also went on the local bus to Fulicaliente and walked down to the local volcano. Then did the Thomson trip to Santa Cruz although you could also get there on the local bus too.
The restaurants and food choice was very good and the Tuesday Tapas Tasting menu in the small restaurant was excellent and well worth a supplement of 15 euros on the all inclusive price. This has to be booked at reception. Although a form of tapas it was more like a tasting menu in a top class restaurant and could have actually been called a ten course tasting menu - just that three starters are served together, then three fish dishes then two main dishes with vegetables and two delicious desserts - don't be taken in by the look of the portions it was very filling.
All in all the hotel complex is excellent - comments about watered down drinks - well didn't try the cocktails but the wine and beers, g&t and "Irish Cream" were not a problem.
Beautiful island and would like to go back to see more of it
Travelled 12th May and had good weather - not burning hot which was good.More
Read the reviews and decide is it want we really want.
My wife and I have just returned from an all inclusive at the La Palma Princess. We are in our 60's and thought this would be ideal for us.
Our flight frim Gatwick just over 4 hrs and then a one hour coach transfer x 6 coaches all arriving at the same time at the hotel we entered a four deep queue 45 mts long arriving at the check in reception desk one hour later and having to have an all inclusive wrist band fit ted for the duration of our stay. The restaurant closes at 2200hrs but was extended by 30 minutes to try and cater for all of us booking in so late.
We had our suitcases taken to our room 2nd floor and no lifts in our block so I would assume no lifts in the other eight blocks. On entering we found it roomy and clean,the beds were comfortable and our room enjoyed views over the pools and sea views. The food was varied each evening ie:- Chinese, Mexican, Italian etc but most people were catered for with other foods available each day.
The rooms are made up daily and fresh towels are available whenever required for the room.However towels for sunbeds use are available from the Spa building and replacement clean towels are 50 centsper replacement towel.
Wifi is available at additional cost 19 euros for one week but you are advised it is only available to use in the reception area although I found a wifi signal in surrounding areas of the reception building.
There are day trips available at extra cost and only two on site which are souvenir shops. Unfortunately my wife was confined to our room for three days and there are no pharmacy shops nearby therefore its a must take your should have's with you for the unexpected tummy etc etc.
The evening entertainment was. mediocre with different type acts, bingo and karaoke etc.The alcoholic drinks were available in several of the bars with quick service but certain drinks required an upgrade at additional cost.
We found all the bar staff very pleasant and hard working which could not be said about the sleepy head restaurant where on our first and last visit to it we found a very rude and unhelpful waiter. The names on their badges are so small without 20/20 vision and are very difficult to read.We then visited the pizza restaurant by the pools with dedicated polite welcoming and friendly efficient staff.The food always hot and tasty, top marks to all the staff. There were two young Thomson girls each day trying to find generally only a handful of people to join in exercises and dances etc around and in the pool. Unfortunately there boom music box was so loud it could be heard to the annoyance of the whole complex where people just want to relax and unwind around the sparkling swimming pools.
There is very little to do on site or surrounding areas,it is very hilly and not really wheelchair friendly.but if you are not able to walk the slopes the staff are obliging to take you down to the pool and restaurant areas by a golf type caddy. Overall most of the staff were pleasant and courteous but as allways one or two let the side
down,themselves and Thomson holidays.
All those that I talked with had feedback forms left under their doors, we unfortunately did not so I went to reception and was told there were none.
Overall a clean friendly hotel complex but does require attention to detail in several areas.
In conclusion our overall opinion all inclusive not really,little to do, plenty of food and varied daily.
Reasonably relaxing and peaceful at night for a good night's rest.
Also I must mention a very annoying smoke alarm directly above the bed with two red strobe lights on it I found annoying in a blacked out room flashing every two seconds and obviously adapted by a guest before us with little effect see photo. Will we return, sorry no.More
Del B, 186270
Just got back from princess spa in la Palma hotel nice pools good no trouble getting a bed food same and not hot rooms nice cleaned every day but changed sheets once a week few hidden charges they charge you ten euros each just to enter spa you get towels but charge you every time you change them ala carte you get charged 15euros each for meal every other hotel we Av been its been free absolutely nothing to do outside of hotel no bars or restaurants don't go if you don't like steep steps wot a nightmare to get to hotel you Av to travel an hour over a mountain very scarey won't go back there drinks lager disgusting you pay extra for better drinks they give you the worse drinks so you buy better ones very disappointingMore
Stephen D, 186232
On the sunny side of the volcano
The hotel is situated at the end of a steep cliff road near the southern side of the island. The buildings are moorish influenced and set in well maintained grounds. The site is quite large and slopes toward the sea.
We had a suite, which was large and reasonably comfortable, although not especially luxurious. It was kept clean and tidy. The views were across one of the several swimming pools towards the sea and westerly facing so enjoyed afternoon/evening sun. Many rooms will only have views that are rather limited to gradens or other buildings.
Our package was "all inclusive" like the majority of guests. The food was average in quality and choice was sometimes rather limited. Dining was very well organised but there was a tendency to remove your part finished meal/drink. Very few staff are fully competent in English, which for cosmopolitan guests is rather limiting..
The very large reception area was very noisy in the evening and the seating non too comfortable, which were significant annoyances as this was the only area with effective wifi coverage, which was too expensive.
The southern end of the site was subject to intermittent sewage odours, which are non too pleasant.
It is a large hotel that is OK for those who want just to relax by the pool and more adventurous visitors need to hire a car to explore the wonderful volcanic scenery..More