It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, a place specialising in Canarian cuisine, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also a satellite TV with limited English channels and a minibar* is available on request.
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also satellite TV with limited English channels and a minibar* is available on request. Outside, you have a balcony or terrace with views of the Atlantic Ocean.
3rd visit in 2 years, stayed in block 5 every time, wonderful sea views and pool views. Food was great, desserts to die for. Very relaxing place. Arrival can be a little bit hectic when 8 coach loads arrive at the same time. Staff on reception are very friendly. Hired a car and travelled round the island, what a beautiful place to stay. Sports facilities are good,More
1helen64, Derby, United Kingdom
Great holiday, few things to improve
Stayed here for two weeks in August 2015.Party of ten, 8 adults, 2 children. Although we enjoyed our holiday I personally would not class this as a premium/platinubym holiday, I have been to many hotels and some 3* were just as nice. Perhaps Thomson need to review this. Busy hotel but room for everyone, towels from the spa are free and a lovely size, charge 50c if you want to change them which seems fair enough. Food was really nice an varied, we went to the main restaurant for breakfast and dinner and La Choza for lunch. They did serve breakfast too but the choice was nowhere near as vast and the poor chef struggled to keep up with egg demand so the queue was very long. I would say that the evening world food could be changed on a fortnightly basis so there was a different culture every night. I think it would be a great idea for ice creams to be free for kids as we bought 9 from the shop one day and it cost nearly â¬30!! The grounds are lovely but there are many steep hills and steps and no lift in the accommodation blocks, this did not bother us but wanted to inform. The transfer to the hotel is interesting and not for the travel sick but did not ruin our holiday and I would certainly not mark down the hotel for this. The location is described before you book! Jay the Thompson rep is lovely and very informative. We went on two trips .... one to Santa Cruz the capital and we on a catamaran. Both were nice and we saw dolphins on our boat trip which was the most amazing thing for my children!!
Rooms were lovely and large but didn't cater for a family of four. They had us split so myself and my husband and 1 child were together and my other child was supposed to be in another room with another couple from our party! Reception informed us that Thompson had booked it like that!! Luckily the beds were big enough so three of us slept in one! Rachel and an English guy were exceptional on reception but all reception staff were friendly.
My only negative points would be no WiFi in a 5* hotel is shameful, premier inn offer it for free. I didn't pay for it as some friends we met there did and it was so slow!! Even the dial up was at a snail's pace!!! Princess you need WiFi!!!!! More toilets are needed around the pool please. For amount of guests 2 is not enough. The bar staff can be rude and favour the other nationalities before the Brits. My son stood for 20minutes for 1 bottle of water and I have never been anywhere where you are mocked by the male staff for attempting to speak Spanish to them. Having lived in Spain for 4 years and conversed I feel this is a little insulting!! Did mention this to Jay who said he would speak to management as was not acceptable. More outdoor seating would be a huge asset too as indoor areas are warm n not air conditioned. Kids swimming pool was filthy too, grime, black algae n much grit in the bottom. My kids and others had cut feet as a result. Down to laziness really on the cleaning part.Finally, the animation team. They work long hours and are ok but I have holidays with a far better and much smaller animation team. I didn't feel particularly safe leaving my children at night in their care as a friend of ours little girl went missing. Much panic and us looking for her found her safe. Also my son was in kids club one night when older boys (around 12-15 years) barged in kicked all the tables over, spoilt the games being played and left without so much as a word from the hotel team. This happened on more than one occasion leaving me and my son scared, needless to say he didn't go again!!! Also there was a fantastic pianist and saxophonist playing, lovely girl, but management sacked her one day and sent it h err animation team to tell her not to speak to guests!!! Shame she was an asset!! All in all, would I go again ...... probably but in a few yearsMore
Wonderful relaxing holiday
We went here in July and had an amazing holiday to celebrate our 5th wedding anniversary.
Arrival was very well organised even though lots of coach loads arrive at same time. But we can recommend going to have dinner before checking in... It was perfectly fine and we felt the staff, even though they were clearly busy & under pressure, dealt so well with it all and were still smiling & friendly and very helpful directing us to our room.
Can recommend upgrading to a sea room! Ours was fabulous with a fantastic view of the sunset. Really amazing. Lovely & clean too and good sized bathroom.
Great choice of food and drinks on the all inclusive... (Including proper mojitos... Not the machine syrup stuff! Properly made by the bar staff!) Really don't understand how people could moan! Something for everyone.
Staff always friendly.
Also would recommend having a nice drink of cava/beer/cocktail at around 6/7pm on the terrace outside of the main building... Stunning view to end the day!
Only thing that ever so slightly let the hotel down was the entertainment... But to be honest lots of nice places to sit after dinner so did not matter to us too much.
So a fantastic holiday... We hope to go back one day as we really loved it! More
Camilla C, Twickenham, United Kingdom
2 weeks of bliss
Just returned after two fabulous weeks what a fantastic place our second visit and will return. Thanks to Jay amazing rep. Recommend the north island tour.
will return again to a fault free place. Roll on our next visit.