Hotel La Palma Princess & Spa  

It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.

Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, a place specialising in Canarian cuisine, and a late-breakfast venue with fabulous sea views.

This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.

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Based on 1284 reviews

  • Official Rating
  • 5Buildings
  • 2Floors
  • 247Rooms
  • 3Lifts

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Full Board buffet meals. Late breakfast in La Choza.  Select alcoholic beverages and soft drinks - time restrictions apply.  Snacks 11.00-18.00.

Facilities ► View all

11 outdoor pools

All with sunbeds and parasols. A deposit is necessary for pool towels.

Spa*

Offering a variety of massages, aromatherapy treatments, facials, body wraps and nails.

Daytime activity programme

Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.

Rooms► View all

twin room with sea view

Twin room with sea view sleeps 3 adults or 2 adults and 2 children, with twin beds, a sofa-bed that converts into 2 beds and a satellite TV with limited English channels. Minibar available on request at a charge.

twin room

Twin room sleeps 3 adults or 2 adults and 2 children, with twin beds, a sofa-bed that converts into 2 beds and a satellite TV with limited English channels. Minibar available on request at a charge.

TripAdvisor Reviews Show more reviews »

Lovely relaxing Holiday

After a 50 minute coach transfer (sick bags were provided as the roads are extremely curvy) we arrived at the beautiful La Palma Princess Hotel. As pretty much every one on board the plane were heading to this hotel check in was very busy, we put our luggage aside and went to the restaurant for dinner then checked in later. We were given connecting rooms for the 5 of us which was ideal. The rooms are nice, clean and comfortable with a bath, shower, wc, hairdryer, beds were comfy and spare pillows and blankets can be found in the wardrobe along with the safe that can be hired. Aircon is efficient and very welcoming after a day in the hot sun. The pool areas are truly stunning, clean, ample sunbeds and ample space. Our grandson liked the beach pool which has sand, sunbeds, pool bar,pool and where some of the daytime activities are carried out. The pool bars are nice and you can get all your drinks and snacks from them. We used the pizzeria or the main restaurant for lunch which has a variety of cooked foods, salads, pizza, meats etc all buffet style. The main restaurant in the evening always had a good variety of foods cooked to a high standard. We used to have our breakfast in the building by the pools which overlooked the sea, a lovely way to start the day. Children are welcome in all areas except for the relax area (nudist pool) which is at the far right of the complex. There are several loo blocks scattered about the complex and were always clean and tidy. Evening entertainment was varied kicking off with the mini disco which our 5 year old grandson enjoyed then some nights they did free bingo, we won tickets to the spa which my daughter and her boyfriend made use of. Then around 10pm a show of dancers, singers, acrobats or hotels own entertainment would start, we only stayed for a few shows, all of which were good. There is masses of seating areas around and outside of the reception, very relaxing and if you want to see the spectacular sunset then sit facing the sea and you wont be disappointed...AWESOME. Staff speak very little (if any) english which is a annoying as they clearly don't wish to learn which makes communication rather slow, having said that apart from a couple of waiters that we found rude the majority were friendly enough. We hired a car from our rep for a few days and travelled all around the island taking in the observatory, the capital, volcanos and pretty much anything that caught our eye (lots of banana trees and vyne yards). The hotel is near San Antonio volcano which was worth a visit, we also had a little camel ride up there aswell. The island is mostly unspoilt by tourism which has its pros and cons.....very pretty island but not much to do if you have kids but we new that before we went. We were offered a courtesy room on our last day and although it states that your all inclusive stops when you hand your keys over at midday the hotel allows this to continue until you leave. Wifi can be brought for 19euros a week but only works in reception or for 1euro for 10 minutes they have computers available in reception...Ummm i cant think of anything else but if you have a question i will gladly try to help you with an answer.More

deborah r, basingstoke

Superb!

Just back from an amazing week at La Palma Princess, it was everything we expected and more! The flight with Norwegian airways was good, the free wifi was a bonus. The journey from the airport to the hotel was an experience, we didn't mind the steep and winding roads and the views were great. Check-in was quick and we found our room quickly, the room was clean and spacious. The whole hotel was eat, from the pools to the bars to the restaurant. We had breakfast on the terrace every morning, lunch in the pizzeria and late dinner in the restaurant (late to avoid the crowds). The hotel kindly let a bottle of Cava in our room as it was birthday whilst we were there, We will be back, let's just hope it doesn't get too busy thoughMore

Lionsbird, London

Beautiful

Well second trip here and if you are lookong for somewhere quiet where you can sunbathe, chill and eat all day long you're going to the right place! The check in was smooth and we were offered porter service for our bags, we then went to dinner which was on a bit later for the new arrivals. Our room was spotless with towels, robes and champagne for our arrival (honeymoon) and we then spent the next few days running the hotel circuit, sun bathing, being massaged (Highly recommend the thai massage). We did the dolphin/whale excursion and this was brilliant fun! The food is lovely with a great variety and opportunity to be healthy if you should choose ( I recommend the croissants filled with custard), the soft drinks are branded. If you want somewhere that is relaxing and in tge middle of no where please do visit. There is WIFI but you have to pay but seriously it's a week away you don't need to check facebook/twitter/dailymail/emails you are on HOLIDAY!More

Leah B,

Perfect Honeymoon

We went last week for a week for our honeymoon - before leaving I emailed the hotel and told them it was a special holiday and on arrival we had a beautiful room with fantastic views and some little treats in our room for us. The hotel was fantastic, great room, great facilities and lovely food and drink - especially the self service beer and wine. We would definitely recommend the honey rum and bananas wrapped in bacon! We also did the Tapas night - an extra 15 euros each but really worth it! The food was amazing and such a variety with so many cheeses and meats and seafood. We sat outside and ate while the sun went down - one of the best evenings we had. The entertainment was really good as well with a real nice mixture - we don't usually watch the hotel entertainment but were there nearly every time this time. The pools were great -although perhaps needing a few more shades - and they were so quite you could really just relax in the beautiful sunshine. One day we got the bus up to the local village and walked around, visited local winery and the walked around the volcano. I was really nice to see a bit of what was around with spending a whole day out or doing a organised excursion- the busses cost only 2.10 euro each and were really easy to use - we would definitely recommend at least going up to the volcano to see and experience the beautiful, unspoilt landscape. A lot of people hired cars to visit further away in the island but we just wanted to totally chill out and weren't fussed about going further a field - people we spoke to who hired cars all loved it though and would recommend doing it. I used the spa and had a sea salt and oil massage which I would certainly recommend! The spa was clean and professional with loads of facilities. They had lots of offers and deals on also. We have already recommended it to family and friends - several of them planning to book this year. We will definitely be returning!More

Jane1505, Essex, United Kingdom

A lovely relaxing week away.

We flew to the Island of La Palma from Gatwick with Norwegian airlines. (Free internet connection while you fly....amazing!) On arrival at the small airport we were soon through customs and reunited with our bags and strolling towards one of 7 buses. We climbed aboard and waited for our Thompson rep (Jay) to come aboard and give us a welcome and some well heeded words of advice. (Jay is one of the best reps we have ever had and is a non pushy, well informed helpful individual who adores La Palma where he lives) He told us that nearly all of those on board our plane were headed for the Palma Princess and that it was a very big hotel resort. He also told us that check in at the hotel would be busy and that we should consider dumping our bags in the foyer and going straight to dinner. La Palma is small with incredibly steep hills that rise out of the sea and this means that all the roads zig zag their way upward in order to gain height. Wherever you go on buses you can expect a wiggly trip as the drivers negotiate the many hairpin bends that exist. The roads are also narrow in places and I am full of admiration for drivers who drive buses in these circumstances. A little tip then if you are not a good passenger....do take a sea sick pill before you board the bus. On arrival and after the 50 minute bus trip the queue for booking in was horrifically long and we sighed and wandered up to dinner. There were a few things we found to our immediate delight which was cold beer on tap (help yourself) as well wine (all three flavours) with carafe's to fill with whatever you preferred. I will tell you all about the food later in this review. By the time we had eaten our dinner the queue at reception was small and a few minutes later we were being booked in. I was a bit disappointed that the hotel still branded all inclusive guest with a plastic wristband which is a bit 90's and outdated and a system usually employed by a lower class hotel. Anyway I gritted my teeth allowed the receptionist to "band" me and went off in search of our room. We had booked a sea view room and asked with one that provided us with sun in the afternoon. We were not disappointed with the room, the view or indeed the sun. Our room then was absolutely fine the furniture bed and decoration was fine although perhaps the terracotta coloured walls were not entirely to my liking. It is true as mentioned by others that balcony chairs are the old fashioned and not terribly comfortable plastic type and the TV is the old fashioned type. The room also had a mini fridge to keep drinks chilled and this could be stocked at a cost if you so desired. We hired a safe for our valuables 14 euros for the week which is entirely normal at lots of hotels we have stayed at. The bathroom was also nicely appointed and decorated with green coloured granite tiles and a modern suite. The shower was a walk in type and was super powerful with loads of hot water. Our room was kept incredibly clean by our maid and as is the case in other hotels if you wish to have new towels you simply leave the used ones in the bathtub. Our view was magnificent and when we pulled back the curtains the following morning we were delighted. We decided that on our first morning we would take the advice of others and have breakfast on the terrace at La Chosa which is a poolside small restaurant situated at the far end of the resort. Walking there we saw that the standard of the gardens, plants and general upkeep was exceptionally high and again the levels of cleanliness were of a very high standard. There is however a steep climb down to the pool areas from the main amenities block and if mobility is a problem this might cause some guests difficulty. La Chosa then is a small restaurant providing a less comprehensive breakfast menu than that of the main restaurant however other than the orange juice from a machine which was absolutely foul, we loved the things available. I must mention the bacon which was cooked the American way and left incredibly crispy with all the fat rendered out of it......delicious! The view from the terrace was fantastic and we only ventured once to the main restaurant for breakfast during our week. We found that there were still a few children at the resort on our arrival from Spain and so at this point there was much more of a family feeling to the hotel. However by Monday all the children had gone, ( back to school presumably) the mini club was closed and a more adult feel was in place If you are a "weather enthusiast" you will be amazed by the micro climate of this resort. It sits within a huge banana plantation (They are everywhere) and under a very steep mountainside that looks more like Austria than the Canaries. Above it rolls a continual cloud base that floats downward but rarely affects the sun that bathes the La Palma Princess and its guests. The sun is late to rise over the mountain top and when we were there it was 9.30 on the dot when it peeked over the summit and hit us. We had a fabulous week of weather during our stay where we got to around 30 degrees. A word to the few who arrived to find that "there were no local shops or bars nearby" and "it was a bit desolate". Please be advised that if shopping and local bars are your thing this will not be the resort for you and a week here could be a chore rather than a pleasure. (Yes we really did overhear such conversations which left us scratching our heads about how such people actually plan their holidays?) The pools (all 11 including a nudey one) are spread out around the resort providing various sized areas in which to spend your day. These are all of a good size and the water temperatures reached around 27 degrees on most days. While the pools were maintained it was obvious some draining and scrubbing was needed as some showed signs of black mould growth in the grouting and this was not the most appealing or inviting sight. The sun beds were in abundance and when we were there finding one was not difficult at all. However the beds were the old fashioned plastic type that were the thing 15 years ago. Amazing that these uncomfortable beds are still the norm in some places and provided without a waterproof topper or mattress? (Pool towels are available for a week from the spa) During the day you can join in all sorts of things put on by the animation team if that is your thing from air pistol shooting to Latin American dancing. There were several places you could get drinks during the day and the all inclusive included lots of choice from beer, wine and spirits and cocktails too. (Keep away from the readymade cocktails made up in big pourers on some bars ....not so nice) Measures were generous and the bar staff all worked hard to keep the waiting down for their customers. Here the hotel fails by providing just not enough staff to keep up with demand and goodness knows what it was like when the resort was full. We complained to our rep (Jay) who said this was not good enough and that he would have a word. He may well have made representations however we did not notice any real change in the staffing levels. Also the staff allowed people to push in and then served people out of order which caused more unhappiness. Lunch was taken at the pizzeria and the we again ignored the main restaurant using this every day. The pizzas were delicious and as well as these other freshly cooked food and salads are available with waitress service. You can also order a pizza ant take it boxed up to your sun lounger if you prefer. Again wine beer and soft drinks are available on tap to serve yourself. The drinks in the pool areas are all served in plastic beakers which were ok but a bit small and "child like" if you were wanting a thirst quenching measure of beer or water. Look out for the gecko's who live in the walls at the hotel. At the Pizzeria they will pop out to steal small pieces of food that fall on the floor....hilarious. Dinner was taken in the main restaurant and this was where the food was not so good. Yes there was an abundance of choice however at times the choice was a bit disappointing. One of the catering staff also seems to over salt whatever they are cooking and at times we were unable to eat the dishes we chose as they were simply too salty. (There needs to be some tasting done before food is passed fit for customers is our view) The food is not all horrid or bad and you can find something you like for sure but the "wow factor" in this restaurant is simply not there and what food you might find in a UK 4 star hotel will not be replicated at this one. Another tip is to eat in one of the two outside balcony areas if al fresco is your thing. Wine and beer is again available on tap within the main restaurant however you might struggle to find a carafe as these seemed to run out quickly. The main bars are situated in the sitting area next to the reception and within the entertainment room. Once again we found that at times there were simply not enough staff to deal with customers in a timely manner and this obviously detracts from the experience. The entertainment laid on was mixed in quality and while we did not go along every night what we saw ranged from good to damn right boring. Strange how yet another Canarian hotel designs its entertainment area with huge pillars that surround the stage area limiting the audiences continual view. The hotel is situated to allow a lovely view of the sunset and we loved sitting on terraced area overlooking the sea to watch the fireball descend into the sea. (we even saw a green flash on more than one occasion) We tried the tapas restaurant on one evening of our stay for 15 euros a head. This consisted of a 5 course dinner of various dishes. We liked it and the little restaurant was set inside a stable type affair with each table being with individual stalls. The waiters were attentive and smiled a lot and looked to our needs, however what let it down was how hot it became with no windows that opened or air conditioning...boy it got hot. Our advice is ensure you get one of the outside tables if you decide to go or otherwise you will boil! This hotel also states to have a second hotel which is called the Teneguia Princess which was all very odd. Certainly there is a huge second building attached that seems to be a secondary reception area however this was closed during our stay and does not seem to have any separate accommodation or facilities. Also when we walked around the perimeter pathway that allows views over the cliff top we found an abundance of tennis courts atop huge multi storey car parking and even a astroturf football field. It reminded us of a "white elephant" that never quite worked when it was originally built.... all very odd. So would we go back? well maybe but not in a hurry although we both agree that this was one of the most relaxing breaks we have had. If the finer things in life are what you like then the hotel may in some cases fail to provide, which is a shame because it would not take too much effort to raise their game. We will watch to see if the comments made by other travellers in the future which suggest there have been improvements and then we might be tempted back as we loved the location. Having said that, as no reply comments are ever left by the hotel management on tripadvisor I guess public opinion and change is not high on their agenda. We hope you find this review useful.More

lowrider1962, devon

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