It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, a place specialising in Canarian cuisine, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
TripAdvisor Traveller Rating
Based On 1653 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board buffet meals. Late breakfast in La Choza. Select alcoholic beverages and soft drinks - time restrictions apply. Snacks 11.00-18.00.
Facilities ► View all
11 outdoor pools
There are a choice of pools here all with sunbeds and parasols. Pool towels are also available with a deposit.
There are a variety of massages, aromatherapy treatments, facials, body wraps and nails all on offer at the spa.
Daytime activity programme
Activities during the day such as pool games, water polo, aqua aerobics, darts, archery, pistol and rifle shooting, beach volleyball, aerobics and gym sessions.
Rooms► View all
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also a satellite TV with limited English channels and a minibar* is available on request.
twin room with sea view
Twin rooms are bright and traditionally furnished. They sleep up to three adults or two adults and two children with twin beds and a sofa-bed that converts into two beds. There's also satellite TV with limited English channels and a minibar* is available on request. Outside, you have a balcony or terrace with views of the Atlantic Ocean.
TripAdvisor Reviews Show more reviews »
Nice relaxing holiday in the sun
The location is kind of remote, but the road is nice (they are improving it at this moment) and it takes about 40 min from the airport. You have to descend 8km from the main road, which is a bit annoying, but when you see the weather you appreciate this extra distance: the clouds stay up at the top of the mountain, while down at the hotel it's almost always sunny. The staff were very friendly and helpful, the food was terrific and the facilities were excellent. It was a paradise for kids.More
protoncito14, The Hague, The Netherlands
Lovely hotel, lovely island. A great family holiday!
We stayed at the La Palma Princess from the 3rd to 10th of April, and had some pretty decent weather! We found the mornings to be cold-ish until the sun was out. But, once the sun was out it was really strong. We'd read a few reports of long check-in times at the hotel, so we decided to jump in a taxi at the airport. Cost was 38 euros and took around 40 minutes. We arrived about 5 minutes before the two coaches of guests arrived and were checked in very quickly. The hotel itself looks like an oasis when you view it from the top of the mountain as you travel down. Very impressive for just a 4 star hotel. The island is very green which surprised me and seemed very different to the other Canary Islands that I'd visited. It looked pretty untouched by tourism. The pool areas were fantastic, really nicely done and huge. I can't imagine it would ever feel crowded. The hotel rooms were pretty good too. Don't go expecting The Savoy - go expecting a reasonably new, comfortable room, and a great base for a family holiday. Food was pretty good with a good selection most nights. You have to get your own drinks but I don't mind that as it is sometimes easier than in a hotel with poor waiter service. We weren't there for a gastronomical experience - we were there for easy, good food that the kids will eat. We made use of the Pizzeria snack bar for lunch which was great to get a pizza to take away, or let the kids help themselves to the burgers, chicken, etc. Again, you could help yourself to drinks which made things easier. I hurt my foot on the second day (doh!) and the hotel sent a golf buggy down to the room to pick me up and to see the on-site doctor who visits, I think, every day. Got seen almost instantly and they even prescribed some extra drugs which they delivered to reception for me the next day! One of the managers at the hotel even lent me a pair of crutches! Awesome service! Foot was better a couple of days later so all good. Certainly didn't affect the holiday! Now, if I were being really, really picky I'd improve a couple of areas:- 1) Breakfast: the coffee and the juices from the machines is truly awful! I really missed a decent, strong coffee in the mornings. And the orange juice had a weird froth on top?! 2) The kids club. Our two boys are 5 and 6, but the kids club seemed to be for 4 - 12 year olds which seemed a bit of a wide age range. I took them one day and I think they need to tighten up on monitoring the kids as there was no formal register. I want them to count the kids in, and count the kids out again. Sometimes you'd see one of the team walking around with about 20 kids (of all ages) around the complex going on an activity, but again it seemed a little haphazard. I didn't feel confident leaving them there. So, there you have it. Would I go back again - yes, absolutely. I felt it was great value for money, we all had a good time, the all-inclusive it made it hassle free and enjoyable and I felt the staff were genuinely nice and helpful too. Thanks for a lovely holiday!More
Not bad but not great
Had a weeks all inclusive stay at this hotel in March and I have to say after a couple of years of looking at this Hotel we were rather disappointed. Thomson rate this as a 5 star but it is closer to a 3 or 3.5* at very best. The hotel check in isn't great, they have 3 operatives checking in 2-3 bus loads of customers and the queue was out the door. The hotel is understaffed especially in the evenings. The hotel do try and charge you extras for anything they possibly can, whether it be 3 euros a day to have a kettle in your room, wifi that is simply not fit for purpose, use of the safety deposit box,even to change your pool towels for clean ones. The mini-bar in the room is slightly odd as they are not filled or turned on, you have to take the list of what you want to the reception so that they turn it on and put in what you've asked for. Obviously the prices are ridiculous but if you go to the shop they are far cheaper. For anyone that has been to the Melia Jardine Del Teide in Costa Adeje the grounds and the buildings are almost identical (I would assume built or designed by the same company or architect) and are beautiful. The walk down through the garden to the pool area was a nice one every day. The all inclusive option is not bad at all, it's a good idea to have people help themselves to drinks as it saves queuing. The buffet is a little limited especially in the evening with the cooked meat options, one night the choice was Veal or Swordfish and that was it. The rest of the selection wasn't too bad and the food was to a good standard. The pool areas are very impressive and a thoroughly enjoyable and stunning place to lounge around in. There is also an ample amount of sunbeds and the pool pizzeria is very good. The room was spacious and well decorated, apart from some strange monkey patterns that were on the bed sheets and soft furnishings. Have to mention that we were massively disappointment with Thomson as the tour operator, check in at Gatwick was a nightmare. We arrived just over two and a half hours before our flight was due to take off and only made it through to the departures lounge 30 minutes before take-off due to the inefficiencies of Thomson. They opened three checks in desks for over 500 passengers, and then ushered people going to Montego Bay ahead of everyone. When the 4-5 new members of staff did finally come on to the desks after 8am they would not check anyone in for over 15 minutes, they were too busy talking about what they got up to the night before. This is not the first time we have had this from Thomson. I'm led to believe Norwegian Air now fly there so I would strongly advise using them if possible. I have to say the Thomson on island rep is most knowledgeable and very good at what he does. Full credit to the bus drivers they drive some very high and dodgy roads extremely well, and as it is a platinum hotel there is no other drop offs so straight to the Princess in under an hour.More
sbla1966, South West
Having read a lot of the other reviews I have to agree all Inclusive should mean everything.Having been hear before I knew I had to pay extra for WiFi,safe etc,but don't agree with it as other Hotels I have stayed in Hadn't charged.By the comments from the manager he doesn't agree.Rant Over.If you want to chill this place is great.we really enjoyed the food. Bar service was a bit slow at times but not to much of a problem.Entertainment a night was ok but everything goes flat once it's finished. Rooms ok but very dark. I have one other complaint the WooHoo girl from the Animation team drove us Mad. I Would come again if I got another good deal and wanted to Veg for a weekMore
frabel, Windsor, United Kingdom
A nice break in the sun
We enjoyed 11 nights at this hotel. Our sea view room was very spacious, clean and nicely decorated. The hotel pool and gardens are extremely nice and spacious. Everywhere was very clean and well maintained. Check in was a little long as most of the people on the plane were staying at this hotel. However the queue was very well organised plus drinks and snacks were available plus confortable seating in the bar area. The food was good and the restaurants nice although understaffed. The staff worked hard at clearing between courses and re setting tables but there were insufficient numbers. There was a distinct lack of condiments on the tables and we started to select our table by looking for ones with salt and pepper pots! The bars too were understaffed and it took quite a while to get drinks. We knew in advance that the hotel was quite remote but we took advantage of the 20 minute walk around the outside perimeter of the hotel plus the walk to the beach. The bus trip to the lighthouse was very interesting and the 2 hours from drop off to pick up more than sufficient time. We also did the Thomson trip into Santa Cruz and enjoyed the town, shops and marina very much. All in all a nice relaxing holiday.More
Sussex14, West Sussex
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