It’s all about the pools here – the hotel has a jaw-dropping 11. Great sea views top things off.
Pools are a major focus, with 11 in all, including a huge one with bridges. Food-wise, there’s a buffet restaurant, a place specialising in Canarian cuisine, and a late-breakfast venue with fabulous sea views.
This cliff-top hotel is a real get-away-from-it-all place – you’ve just got the surrounding banana groves and the Atlantic Ocean below for company. When you want to get out and about, though, there’s a bus stop outside.
Twin room with sea view sleeps 3 adults or 2 adults and 2 children, with twin beds, a sofa-bed that converts into 2 beds and a satellite TV with limited English channels. Minibar available on request at a charge.
Accommodation: Our room was excellent. Kept very clean. Spacious room and bathroom. Excellent shower, large and powerful. Good air on and blackout blinds. Beds on the hard side. TV needs updating.
Reception: Very good service, always ready to help. Plenty of comfortable seating areas and well decorated. Wifi costs â¬6 per day and only available in Reception area.
Dining: Average for the standard of hotel. Plenty of choice and sparkling wine available every breakfast. Pizzeria well worth visiting for lunch and La Chosa a good alternative venue for breakfast. We dined in La Tosca and thoroughly enjoyed it and found the standard of the food was a notch above the main restaurant. The service was also very good. Considering it was only open 1 night per week, it was surprising that many of the tables were empty but the â¬15 per head service charge could put people off.
Packed lunches: We had a hire car for a week and had packed lunches on 3 days. These were of a poor standard and the content never varied.
Pool Area: Excellent, plenty of room around the 11 pools. Sun loungers were basic and uncomfortable. Lack of shaded areas.
Animation: Animation team were friendly and welcoming. We appreciated the familiarisation tour of the hotel and the banana factory trip organised by them. Particular mention for Rachel who was always ready and eager to assist. Evening entertainment varied, some good, some not so good. Large comfortable room for the evening entertainment, spoilt somewhat by too many pillars obstructing the view. Chocolate fountain on alternate nights was a big attraction.
Hotel Staff: All very friendly and helpful.
Thomson Rep: Jay was excellent, good knowledge of the island and willing to go out of his way to help if needed.
Flights: Norwegian Air were very pleasant and efficient at check in and during the flights. More legroom than usual on short haul flights. Unlimited free wifi during flights.
Overall Holiday: We were very happy with our fortnight. The island is very steep and the hotel isolated but we were aware of this before we went following online research.More
Heather B, Braintree, United Kingdom
Relax and unwind
This is the 3rd time we have been to la Palma princess and will certainly be returning for a 4th trip EXCELLENT hotel and facilities combined with good food! You can't wish for any more! One down side but minor the wi fi is very limited and not as you would expect in the UKMore
This - our second visit to this hotel - met all expectations yet again.
The location - at the bottom of a twisty road from the village of Los Canarios (Fuencaliente) in amongst banana plantations is just amazing. Perched on the edge of volcanic rocks overlooking the West Atlantic is ideal for whale and dolphin sighting.
The accommodation - Small blocks of two or three storey rooms scattered amidst pools and lovely gardens. Rooms are very spacious with balconies, twin beds, ensuite with large walk in shower and separate bath. Comfy beds and nice blackout blinds and decent aircon. Kept sparkling by the cleaners daily.
The pools - Well there are 11 of them so spoilt for choice. All were between 26 and 27c when we were there - even the pool in the relax area - (Nudist area) was 26c and it was shaded for much of the day. Spotlessly clean and well maintained along with comfy and plentiful loungers. Loads of toilet facilities around the complex too and a well used Pool bar - Coco Loco - in a central location
Food - Main restaurant was for evening with a choice of location for breakfast and lunch including the main, La Choza (at the cliff edge) and another pizzeria type location poolside for light lunches. Such a choice of food, themed nights nearly every night - Arabian, Italian, German, French, Canarian, Spanish etc. with every kind of hot and cold food you could wish for. Wine and beer on tap, three choices of water and 6 choices of fizzy drink. Service was marvellous.
Bars - One main bar in the piano lounge and one in the entertainment lounge were kept very busy during peak times. Trick was to watch the timings and pounce when quiet! Good service and I wish more folk would try to speak Spanish to the waiters and waitresses, shows that you care and make an effort. I did and it was much appreciated.
Entertainment - Good shows at night, professional entertainment and well rehearsed. Can't comment on other evening entertainment as we normally just watched the show from 2200 to 2245 then crashed!
Thomson rep - Jay was a great rep, thoroughly knowledgeable of the island and hotel, kept us right with any questions and is a great guy to get to know. Hope they keep him there for our return in two years time.
Negatives - None I can think of, there are a lot of stairs and steep hills at the hotel to negotiate so as long as you are aware of this, shouldn't be a problem. Good way of burning off some of the excess calories.
Overall - Go there and try it, excellent hiking on the island, car hire cheap and easily organised, loads of organised trips too - a lot of Island history to see.
Well done Princess!!More
KathandJeff, Stromness, United Kingdom
This was our second visit to the Princess, we stayed here 2 years ago.
So here goes...the food. A slight decline in the quality of food this time round, but overall not bad at all.
No cava on arrival, but was very pleased with the bottle, on ice that was delivered to our room the following day. A very nice touch.
I cannot understand why so many people complain about the bar staff, and having to wait ages for a drink. Well perhaps if you stop being so tight, and give a small tip, as we do, you'd get a much better service !
Entertainment was..ok. If you like various dancing shows that is. I'd avoid the Luton Carnival..oops sorry, the Waka Waka show..(?)..and the 'Animacion' show is a bit naff. The 'Queen tribute is ok, as long as you dont take it too seriously!!
My only gripe really is the constant cost cutting from Thomson, who now use Norwegian Air to fly you there. Not quite as bad as Ryanair, but still what Id call a Budget airline. Not what I'd expect when travelling 4 hours..Come on Thomson, stop cutting corners.
Overall, its still a fantastic hotel, with sunsets to die for.
gary k, Cambridge, United Kingdom
Relaxing and peaceful week
Just got back from La Palma having stayed at the Princess hotel with my partner and we had a really relaxing week in the sun.
I'll start with the negatives, as there were only a few and just to get them out of the way.. As it's nearing the end of the holiday season, the hotel wasn't overly crowded which was nice and relaxing as it was peaceful and quiet. However, the hotel saw this as a good opportunity to begin their refurbishment work on the resort. In principle this sounds fair enough, but when you are trying to chill out by the pool and all you can hear is spray paint guns and drills, it certainly puts you off slightly! As the maintenance men moved around the resort, areas were cordoned off, which was annoying if you had a particular area of the complex you wanted to sit in and meant walking the long way round to bars and toilets. Having paid for a holiday in which to completely chill out, we were disappointed about this as it does make you feel in the way as guests. I think in all honesty that these updates to the wooded areas around the pool could easily have waited until the end of the holiday season, it would have been less intrusive and more considerate towards the guests.
The other irritating thing about this resort is the 'all inclusive' label it has. Having stayed at all inclusive resorts before, we were under no illusion that branded drinks were included in the price. But, I think having booked a Thomson Platinum holiday, they should be included, or at least a certain number of branded drinks per customer over the course of their stay. Whilst we were there we were told you could upgrade to 'all inclusive premium' which we were told meant you could have branded drinks - we did this for one night and you still can't get all of the brands. My partner is particularly fond of Jack Daniels and even having upgraded, it still wasn't possible to get this. Instead, if you want the brands, there are half board menus around the bar areas, that offer half price drinks to all inclusive guests. Having paid a lot of money for the holiday and then upgrading, I think it's a cheek to expect customers to still pay extra for those kinds of drinks.
On to the positives!
On the whole the resort is lovely - situated just by the sea and the design of the complex with its eleven pools is certainly a beautiful site. It was lovely to have drinks bars by the pool and the Pizzeria is somewhere everyone must visit at least once during their stay as the food is really nice - our advice is to sit inside as the flies swarm unbelievably outside. The range of food in the evenings is good, with a variety of themed evenings to suit all tastes. Think the hotel need to do more to cover the food, particularly the salad and fruit as I noticed a lot of flies sitting on things.
The room was very clean and spacious, and having seen the previous comments about the shower before we went, I can now see what they mean! Very soothing after a hot day in the sun. There is a spa located on site, which although we never used, looked very nice when we went to have a look around. Wifi can be accessed in the reception area of the hotel for 6 euros a day (they also do a deal if you'd like more days).
Jay the Thomson holiday rep is fantastic. He certainly knows the island extremely well, he is a friendly man who is well organised and keeps guests informed of all the information they need to know. Both the transfers went smoothly, though sadly I can't say the same for the journey itself.. If you suffer from travel sickness, I'd advise you to take some tablets or use the wrist bands, as it's the windiest road I've ever been on. Transfer time is around 50 minutes.
We would stay at the La Palma Princess again, but it wouldn't be my first choice of places to revisit from where we have been before.
Overall a very relaxing holiday and a nice break!More
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