Buffet breakfast, lunch and dinner.
Water, soft drinks, beer and house wine with lunch and dinner. Soft drinks and local alcoholic drinks 11.00-23.00.
Sandwiches and selected ice-cream 11.00-13.00 and 15.00-17.00. Afternoon tea 17.00-18.00.
We stayed here 12-19th August and are a family of 5 (3 children ages 14, 11, 6).
Having read the reviews, i will admit, i was sceptical about this place. We landed at 10.20 at night and the transfer took about an hour - although we were sat at the airport for about 20 minutes so we didn't arrive until 12.30am. The hotel is reached via windy country roads so if you are a bit queasy on a coach, i would take some water and maybe a sick bag!!
We were given a first floor room over looking the entrance to the hotel which is where all of the bigger rooms are located. The room was a bit dated but was clean and plenty big enough for us. We had a double bed (a proper double, not 2 singles!), bunk beds and a sofa bed. We could have maybe done with a few more pillows and some slightly larger towels!! The wardrobe was huge and had 6 shelves one side and hanging space with loads of hangers the other side. We had a decent sized balcony with 2 chairs and a table although our clothes drier was hanging off the wall so not that usable. The room was cleaned every day and the towels replaced. We found there to be plenty of sockets in the room and the air con was fab - although once you turn it on, it's on for 2hrs! which also means i woke up in the night boiling hot and had to turn it on again and it beeps when it starts up and a blue light comes on which may wake lightly sleeping children! We hired a fridge - 10Euro deposit for the week and 17euro for the week. It was perfect for aftersun, water, chocolate. The only grumble about our room is that we were by the car park entrance so during the night when coaches arrived, the beeped their horns to be let in (latest this happened was 1.30am) and the barrier is lit up like a giant light sabre and so it shone in our room as it went up!
The restaurant was a brilliant size, well air conditioned and the waiting staff were fantastic! It was always clean and they always fad a smile for the kids. Breakfast is served until 10.30 and then snack bar is from 11-12.30, lunch 1-2.30 then snacks again 3-5 with "Afternoon tea" (cakes on the bar) from 5-6.
Despite people moaning on here about chicken nuggets, we only saw them once in the whole week we were there. As per most all inclusive, the selection every night was a fish, a pasta, a soup, a chicken, pork, cold stuff (salad, olives, bread) and a selection of fruit and deserts. The chicken pie was delicious! Breakfast was also nice - cereals, toast, cooked breakfast, along with fruit and yoghurt too. Tea & coffee is only available during breakfast. Snack bar was chips or toasties (PLEASE remember to grease the machine!! the amount of people who don't do that!!).
My only complaints with the food would be:
A theme night once a week would be nice to make a change
Tea & coffee available at all meals
Fresh fruit juice (rather than watered down juice)
Maybe some fruit available during the day at snack bar
And it could do with an evening snack bar as we often fancied something around 10.30pm and had to go down to the shop during the day to buy big bags of crisps.
On our first morning, we didnt get down to the pool until 9.30 but we found 5 sunbeds together. Finding 3 together was never a problem. There were also plenty of parasols. Yes, some of the sunbeds need replacing but you can see this is being done. The pool is a good size and we never found it to be too busy.
The negatives for the pool were:
People REALLY need to stop their children diving in when its 90cms deep! and also they need to pay attention to the no jumping signs on the bridge!
Perhaps a rule that no large inflatables (Lilo, boats) in the shallow half of the pool - a lot of the kids on them in that area had no regard for small children
It's a shame the kids splash park isn't near the main pool. Our youngest wanted to go there but we had to then leave the main pool and our other children to go with him.
As previous people have stated, the hotel does need updating but it's a lovely place. The staff work tirelessly and are very helpful. The swap box was fantastic and the communal inside space was very big - although did get a little crowded when it rained!
We would have liked to have seen water dispensers dotted around to enable us to refill our own bottles 24/7.
I would recommend this hotel. I have to say, in response to some of the comments on here:
1. it's a 3 star!!! Not a 5 star! I would say it is a good 3 star!
2. Food - it's all inclusive, this is standard food (the lady who moaned about no coco pops - seriously?)
3. Evening entertainment - yes, it is a bit sparse but what they had when we were there was fantastic. There's always vincents bar down the hill for football. I expect if there was entertainment all night every night, people would complain that it's too much!
4. The kids mini disco - YES, it's the same every night and it is mainly frozen songs but the kids actually LOVE it!! And the reason they do the same every night is to help children get used to it and then become confident enough to join in.
5. Wi-fi. Is this the most important part of a holiday? really?? The people sat inside during the day to be able to go on Facebook shocked me!! some people said it was available when it was quiet and apparently the 1st floor landing area was the best place for it?!
The beach is a short (albeit steep) walk away, there are local shops, bars, restaurants - please do try to support them as Portinatx is a small but lovely town. also, the land train trip to the caves was good - book through reps for a good price!
This isn't a lively resort but is perfect if you want a break and are not looking to be out and about spending money every day!
One final note, the reps we had - Lauren & Danny - were the best first choice reps we have ever had. They went above and beyond their roles and deserve a special mention.More
JoLuJa, Dorchester, United Kingdom
We were not sure what to expect as we had been to a thomson superfamily hotel last year so been a bit spoilt! Overall we were really happy with the hotel/room/food/service/facilities.
Just over an hour journey from the airport if you are dropping people off in other resorts.
Rooms are a nice size,beds comfy, nice big balcony (we had a room at the back so fairly peaceful apart from the noisy neighbours in the next room). If you wanted tea and coffee in the room make sure you tell reception- we didn't realise Until half way through our stay (ask for extra milk at reception)- they sell PG tips in the shop under the hotel!
Food in the restaurant was lovely, different each day but the menu was slightly repeated the second week- still it was delicious!
Pools are very nice, shame there isn't more of the newer sunbeds to go around, and umbrellas. Found you had to get up at 7:30 to get to choose a decent spot with the new beds (old ones are saggy and the backs are broken)
Hotel was always very clean, waiters in the outside bar always clearing away plastic cups to prevent them blowing around.
Kids soft play was a welcome retreat out the sun, providing other parents watch their kids and they are not throwing the soft play around!
Shame there wasn't enough things like paper left out in the kids area as when it rained we had to ask at reception for paper to be able to do some drawing in there. Should have sent a rep to the activity room to entertain the kids when it was raining.
Splash pool is great! Kids loved it.
Short walk to the beaches which are both very nice and clean. Sea is lovely. Steep slope to the beach although you can leave the hotel and go right and walk round the flatter path but you still come to a slight slope to the beach or steps.
Few bars and restaurants dotted around but a fairly quiet area which we liked.
Entertainment at the hotel - Nacho and his team. Nacho is brilliant! So funny and a really lovely bloke. Volleyball, football, darts during the day.
Evening entertainment is kids disco, bingo, then either karaoke or a performer. Parrot show is fun and they had lots of singers also A quiz game which was good fun and a magician.
On Sunday evening there is a little market down the road from the hotel which sold bags, jewellery etc. There is a restaurant with apartments round the other side of the bay (if you walk round the road to the beach) which made delicious pizza! They have lots of cats and it looked like a lovely place to stay.
I would go back if we just wanted a cheapish break away somewhere quiet. It was just the hills that put me off really. We couldn't afford the holiday we had last year but this was a nice alternative and glad we went.More
Went to this hotel from the 17/08/2015 - 24/08/2015 first impression when arriving late at night was that this hotel was in dire need of refurbishment, but by the end of the holiday I did not want to leave it felt like a home from home! Although it does need updating its a fab hotel!
The food was the best all inclusive I have had in Spain as a region, everything was cooked very well and although it was sometimes repetitive there was always something to eat.
The area in which the hotel is situated is perfect for family's who wish to pop down to the beaches go to local bars and little shops, it is quite remote and to get to Ibiza town and San Antonio bay it takes around 30-40 minutes by car/coach. They do have a bus service to Ibiza town but only 4 buses run a day so it may be beneficial to catch a taxi back which only cost 37 euros between 4 of us.
The pool is lovely, they are in the progress of updating the sun beds so if you are quick enough you may be able to have a lovely new one haha! Some older sun beds are unusable but there were always plenty left over to use throughout my whole stay at the hotel.
The only bad thing about this hotel is the entertainment which is why it hasn't got 5 stars from me. It is awful!! However the town are very lucky to have two bars Vincent's and Delboys which are a two minute walk down the hill which are fab, they provide entertainment all night every night and Vincent's also so a kids club early evening!
I would recommend this hotel for a relaxing quite break it is fab! More
chelseaphelps, Cardiff, United Kingdom
Just returned from week's stay here. We booked our holiday independently as cheaper than going with a tour operator as a package, but went with friends who had booked the package with a tour operator. This was our first experience of all inclusive, previous holidays abroad have been self catering. Must admit was rather worried about what to expect having seen reviews on here so was overall pleasantly surprised.
We had two interconnecting rooms as we went as a family of 5 with teenagers aged 17 and 16, as well as our 12 year old. Rooms are quite basic but have all you need - we had twin beds and another single and the interconnecting room had twin beds. They both had a large wardrobe with hanging space and lots of shelves, a dressing table and chair and a bedside table. Both rooms also had a safe and a fridge. We didn't use the fridge as you have to pay extra for this. We did pay to use the safe which cost just under 4 Euros a day. Both had a bathroom with shower. We had a balcony and looked out the front of the hotel over the car park. This is small but each time we did find a space as we had a hire car. We asked for a kettle and this was provided without charge. The air conditioning is very effective and works for 2 hours at a time, once being turned on cannot be stopped. We tended to put ours on in the later evening to cool the room before going to bed and then leave it off overnight but leave our balcony door open and this seemed to work quite well.
The house keeping team work extremely hard and the whole hotel is very clean. All the staff that we encountered across the hotel were very friendly and helpful and could not be faulted.
The pool area does get busy but we did always find sun loungers, although on several the back (to enable you to sit up) was broken. They do also have quite a few parasols. The hotel does ask that sunbeds are not reserved until 8.30am but I think this is not always adhered to. The pool is open until 8pm. There is a smaller paddling pool for younger children as well as a splash zone. We didn't use these as our children were too old, likewise the parent and toddler play room and soft play area too. There is an adults chill out area but we didn't use this either. Both the pool and the adults chill area have fantastic views out over Portinatx Bay.
Food - this is available virtually all day with breakfast from 8.30am (continental breakfast is available even earlier) until 10.30am, lunch 1pm - 2.30pm and dinner 6.30pm - 9pm. Mid morning and mid afternoon snacks such as toasties and chips are available in between from the restaurant as well as ice cream and ice lollies from the pool bar continually from 11am - 11pm. At the main meal times they have a kids area in the restaurant which offers slightly different food to the main food zone. The restaurant staff are constantly clearing away dirty plates, glasses, etc, from the tables so you never have to sit and look at a dirty plate while still eating. Tea and coffee are only available at breakfast time in the restaurant, but you can get this from the poolside bar when this is open from 11am - 11pm. Juice, fizzy drinks, water and red, white and rose wine and beer are available within the restaurant at lunch and dinner time too. There was a very large choice of hot and cold foods at each sitting as well as puddings, fresh and tinned fruit and bread/bread rolls too. We never had a problem with finding something we liked to eat - and that's good going when you have 3 young people who all like different things!
Wi-Fi - not good so I'm informed by our children. To me, a non-technology person, I had no issue as I only used my phone to ring or text home a few times. However the internet was intermittent and only available within the lounge area and the base of the stairs and often you saw a congregation of people here trying to connect to the outside world. Basically I would advise you to stay elsewhere if you cannot survive without Wi-Fi!
Things to do - the hotel team did aqua-gym each morning in the pool, they also did water polo (different sessions for adults and children), darts, killer pool, nightly bingo, karoke and football sessions throughout the week. Several evenings there was a show but we didn't see them as we tended to go out for a walk in the evenings. We did play crazy golf at the Jardin del Mar bar in Portinatx (open until midnight), which cost 2.5 Euros per person for 14 holes. Often we went to the beach in the afternoon (cost 6 Euros to hire a sunbed and 6 Euros for a parasol). The beach was busy but we always found a space on the sand. We hired a pedalo one afternoon for an hour (about 20 Euros), a speed boat another day (45 Euros for a small boat (4 people) and 75 for a larger boat (10 people), both costings are per hour), and the kids had a go on the banana boat too. One afternoon when it was windy, there were lots of jelly fish in the sea and the following day they were washed up on the sand. Otherwise the sea was great for families as it was gently sloping. There is also a glass bottom boat trip you can take for an hour from Portinatx, which we didn't do that costs 10 Euros for an adult and children up to the age of 12 pay 5 Euros. Note that on windy days the glass bottom boat and the other boats and pedalos do not operate. We also went to the Ibiza Horse Valley for an amazing horse riding session while staying here.
We hired a car from a hire company near the airport and our journey to the hotel took about 40 minutes.
All in all this was a good place for a family holiday and we would be prepared to stay there again. If you are travelling as a couple I would suggest there are probably hotels that are more suitable. As an all inclusive hotel I think it was good and Portinatx is a reasonable small resort.More
Ursck, Eastbourne, United Kingdom
Too many kids
Great place for a family retreat as kids are being watched and entertained while adults could indulge in all-inclusive binge drinking and eating. Would not recommend for child-free couples. We stayed for 9 nights and it was a bit noisy. Food and service were decent despite the hotel is a bit dated. Very nice surroundings, beaches and it was warmer there than anywhere on the island. Free wifi in communal areas only.More