Children will love this family-friendly hotel. It comes with a waterpark and top entertainment day and night.
This family-focussed hotel is in a peaceful spot about two minutes’ walk from Port des Torrent Beach. It comes with plenty of pool space, plus you get free entry to the waterpark.
Meals come courtesy of the buffet or stylish Japanese restaurant. And children are well looked after with a Kids’ Club and soft play area. In the evenings, it’s all about the mini-disco and shows. From May 2016, this hotel will become part of the Family Life collection.
Designed for three to 11-year-olds, our Kids’ Clubs offer two hours of activities, six days a week. We’ve split the Clubs into specific age groups, too, so that all activities are tailored to suit your little ones. And all the sessions have a theme, so there’s lots of fun and games in store. You’ll find nearly all the Kids’ Club sessions are free, with evening activities available at a small charge. For your peace of mind, all of our Kids’ Club staff are trained to UK standards and undergo relevant checks.
Average monthly temperature and rainfall for the Port des Torrent location.
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Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
just returned on the 29th august having spent 2 weeks here with 2 children aged 10 and 11. i dont know how people can complain about this hotel as it was fantastic. the food was excellent and the show cooking was great and the chef was brilliant. the snack bar serves pizza, burgers ,toasties , chips and salad which were all cooked fresh. the rooms were of good size and had no problem sleeping. the entertainment finishes at 11pm due to noise regulations but you could still get drinks till midnight. the waiters ,waitresses , lifeguards , cooks , cleaning staff were all friendly except one called carmen at the bar who a couple of times literally threw the drinks at us hence to say i think she needs to go on a customer service course. the evening entertainment is the only thing that lets this hotel down ,the kids programme starts at 8pm and goes on till around 9:45pm then either an act or the reps would do something . if you have kids above the age of 7 or 8 then the kids entertainment would be to babyish for them .it is very repetitive with the same songs and games every night. all in all i would recomend this hotel as food and staff were brilliant ,rooms cleaned every day and clean towels every day if you needed. you can hire the towels from reception for 10 euros which you get back when you hand the towels back in so really they are free. as i said if the evening entertainment was more proffesional this would be a 4+ HOTEL. thanks again for a great holidayMore
footie_fan_mad, west bromwich
I'd give this hotel four and a half if I could
My husband and I stayed at the Aura for 11 nights in August with our two children (8 and 5).
We stayed in red block room 7101. The room was on the first floor and the access at the back menat we didn't have to lug suitcases up or down any stairs. The room backed onto the water park, and was relatively quiet in the evenings compared to other rooms. The room was pretty spacious and the air conditioning worked really well with separate controls for the bedroom and living room. There was plenty of storage space and the wardrobe in the main bedroom was enormous. Lots of reviews say that the decor is dated (which it is). The rooms look exactly as they do in the brochure, so it shouldn't be any sort of surprise! Housekeeping standard was excellent.
The food in the main restaurant was typical of an AI buffet. There was plenty of choice and everyone in the family (including fussy daughter) was able to find something they liked every day. The restaurant has plenty of seating and drinks (apart from breakfast) are brought by waiting staff who work extremely hard. The restaurant gets really manic at peak times and we always aimed to be at breakfast before 9 and evening meal before 7 to avoid the main rush. Lots of the more popular dishes or 'specials' - such as the sushi on Asian night or the strawberries for the chocolate fountain - run out quite quickly and aren't always replenished very promptly. The only criticism I have of the food is that the hot plates aren't that 'hot', so dishes can be a bit on the cold side. I'm used to luke-warm food in the med, but some of the dishes (such as some of the fired eggs at breakfast) were literally stone cold. The Japanese restaurant was well-worth the supplementary charge and we all enjoyed it. The chef was great with the children and my fussy daughter even tried everything avilable (although claimed to like none of it).
The AI drinks were fine and the beer was better than at other hotels we have stayed at. The cava was really nice. The beer may or may not have been watered down, but who actually goes on holiday to get legless in a family resort? The kids loved the slushies and milkshakes and enjoyed being able to get their own pots of ice-cream from the snack bar.
The swimming pools are monitored by a pretty strict lifeguard. It gets deep quite quickly and is very deep (2.25 m) in some places. No inflatables are allowed, although lots of people waited until the lifeguard had gone off duty (red flag is put up) at the end of the day before taking inflatables in. There is a 'no reserving sunbeds before 8 am' rule but it was obvious that lots of people ignored this. There were plenty of beds but they did get taken up by midmorning (by towels rather than people) and were crammed in quite tight.
The water park was a great place to escape to for an hour in the morning and afternoon. The blue racing slides, yellow slide and orange slide have a 1.1m height restriction. The red kamikaze has a bizarre 1.22m and the spacebowl has 1.4m. The lifeguards are very strict on this. There aren't any sunbeds in the water park but there are plenty of deck chairs. Although the water park is shared by the Holiday Village and is open to the public, it was never too busy.
The evening entertainment was a bit of a let-down. Last year's reviews led me to believe it would be something 'special' and people that we spoke to who had stayed last year said it was much better then. It was a bit like eating in pizza hut - safe and reliable but not exactly anything to write home about. Both kids felt that the kids' part was too babyish for them and quickly lost interest - preferring to go off with their friends. The 'professional' acts were very hit and miss and there was too much repetition of material. By the end of the holiday I could have murdered someone if I'd heard Beyonce's Crazy in Love repeated one more time by a different act.
Mid way through the holiday we gave up with staying in the hotel after the evening meal and ventured out. Turn left outside the hotel and just along the road opposite the hotel is a reasonable play park. About 10 minutes walk down the road and there are some bars and restaurants. Just past the big Chinese is a bar called Moby Dick's which has minigolf, trampolines and little coin operated go-karts. A bit further down the road is a bar with bungee trampolines and a bouncy slide thing. Drinks are reasonably priced at both and it gets you away from the repetitive 'kennel club' Groundhog Day experience.
Don't bother shopping around for car hire prices - the Thomson rep is by far the cheapest (surprisingly). We hired a group A car for 140 euros (plus collision waiver and booster seat) for 3 days and upgraded to a Golf for 10 euros extra. Ibiza town is well worth a visit and we enjoyed travelling round and visiting different resorts and towns. We used Google navigation on the phone to navigate and it worked pretty well. The mobile phone signal on the island was pretty good and it was far easier to use mobile data in the hotel than to try and use the painfully slow wifi.
We would definitely go back to Ibiza but I'm not sure we would return to the Aura. The hotel itself is lovely, and we had a great holiday but we booked really early and were fortunate enough to get a free child place. I'm not convinced the 'full' Thomson price for August is really worth the money. I believe that next year the hotel is going to be shared between Engllish and German guests and Tui staff which will bring its own unique challenges.More
ChambersBerkshireUK, Berkshire UK
Very nice stay with 4 children
We had a 7 night stay with 2 parents and 4 children. We all had a fantastic stay. The children ages ranged from 9 to 14 and all of them had a great time swimming and at the waterpark - its a proper waterpark not just a couple of little slides. The hotel rooms were all clean and the food choices were great - with good mixture of healthy options. I had the fish dishes most nights and they were great. All the staff seemed polite and cheerful - not at all stuffy - and they all appreciated a "gracias" from our kids. The hotel has free wifi throughout, which works provided you are checked in. On our final day, after we checked out, the wifi access goes too - but you can buy 24hr at 5 or 6 euros which is good value too. The hotel has an indoor pool and also a gym. I thought I'd use the gym, but in the end I was lazy - but looking inside it is a proper gym with good set of equipment and also free weights. We took the Thomson "Treasure and Trinkets" evening trip to Ibiza. Would highly recommend it - Ibiza old town is very pretty and you get to walk up to the cathedral with panoramic views over the harbour and to the airport. The nighttime market was less to our taste.
All in all, a very good destination and hotel for families - would highly recommend and would feel very happy visiting again.More
fabulous first family holiday abroad
Hotel fab, hotel staff fab, rooms adequate for what we needed ie sleep & shower, lovely see view, great swimming pools, great variety of food & plenty of it all day. Thomson reps were ok but i feel the hotel could operate very well without them. Kids club reps however were great, i didnt think my 4 year old would ever go to one of the clubs however she wanted to go every day & cried on the last day as she didnt want to leave them.More
gayle , Leyland, United Kingdom
Great family holiday
Just returned from a lovely week at the Sirenis Club Aura with my husband, 23 month old, 5 year old and two grand parents.
Room - very clean and spacious. Cristina did a really thorough job 6 days a week and my son loved that she arranged his toys. I was really pleased with the room after reading previous comments about rooms being dated, as I thought they were great and the cleanliness is the most important aspect. The screen in the bath is a bit of an inconvenience when bathing the kids but we easily found a new routine for getting around it.
Food - excellent quality! When you go all inclusive you have to expect it's going to be a bit like a canteen, but despite the fact that it was school summer holidays it was never too busy, always got seats and never really had to queue. There wasn't as much choice as previous hotels but I would rather have the quality and no queues. There was always something that everyone fancied and the quality surpassed my expectations, particularly the desserts. I've never been fused on the cakes at all inclusives before but have to say the cakes were fabulous - I'm not looking forward to shifting the extra inches on my waistline! Kids also loved th fresh pizza in pool bar.
Pool area - good if a little busy, the sun beds are very close together and we did struggle to find some ona couple of occasions but you could usually get one. There was also the option of th water park which was great. The lifeguards are very on the ball in the pool and water park, which was very reassuring with the kids.
Location is fabulous, we found having the couple of shops across the road really handy and loved snorkelling on the beach, which is lovely and less than 5 min walk away. Also less than 30 minutes to San Antonio by bus or taxi boat if you fancy a change. I would definitely consider a return visit.More