Children will love this family-friendly hotel. It comes with a waterpark and top entertainment day and night.
This family-focussed hotel is in a peaceful spot about 2 minutes’ walk from Port des Torrent Beach. It comes with plenty of pool space, plus you get free entry to the waterpark next-door.
Meals come courtesy of the buffet or stylish Japanese restaurant. And children are well looked after with a Thomson Kids’ Club and soft play area. In the evenings, it’s all about the mini-disco and shows.
TripAdvisor Traveller Rating
Based On 778 reviews
- Official Rating
Family holidays designed by the experts
- Thomson Kids’ Clubs
- Thomson crèches
- Parent & baby facilities
- Guinness World Records Days
- Family entertainment
- Free infant luggage allowance
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Local alcoholic and non-alcoholic drinks 10.00-24.00. Snacks 10.30-18.00.
Facilities ► View all
Criss-crossed by a bridge and a waterfall, the pool area is surrounded by sunbeds and parasols - ideal if you want to grab a good book and unwind.
El Patio buffet restaurant
Offering a variety of international dishes, and for the little ones there's a children's buffet menu.
Thomson Kids' Club
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
TripAdvisor Reviews Show more reviews »
First time taking our 1yr old on holiday couldnt have wished for a better holiday! Water park right next door food was brilliant entertainment was fab! Will be returning again highly recommended for familiesMore
Bek90, Carmarthenshire, United Kingdom
Perfect family holiday
Sirenis Aura Hi there, our family went to Sirenis Aura October 2014. Husband and I have been lucky enough to travel to some lovely places and stayed in some very nice 5* hotels but this was our first family holiday abroad with the kids and baby so thought best to go somewhere that was short flight time and not too hot in October. We went with our 3 children, 8,6 and 5 month... We are 30 and 34 from Liverpool. We absolutely adored this hotel! It was just perfect for a family holiday, the entertainment staff were wonderful, I can't say enough good things for the entire Thomson team from the crÃ¨che and children's clubs to the entertainment staff. The hotel went all out for Halloween, the restaurant did a thriller dance in the middle of service, it was amazing! The bar and stage were kitted out in decorations and my little one got to take part in a dance organised by Annie, this made her holiday. Both older kids used the kids clubs and loved it. We paid for baby to use the crÃ¨che for three session, he really enjoyed it and at the end of our holiday Frankie, crÃ¨che staff, gave us a folder with footprints, handprints, poems and drawings, we loved it. There was plenty of food options, even for 2 picky kiddies! My children are now huge fans of fish thanks to this place. Thoroughly enjoyed the choice of food, the chefs were always cooking. We loved the pizza in the bar, so fresh and yummy. The alcohol was watered down a fair bit, I had a few cocktails that were more juice than anything. Sangria was really nice. We had kids with us so was not looking to get drunk so didn't bother us. The pool was very cold but it was late October. The lifeguard was very good, he kept a close eye on the pool. There is a no inflatable rule but being out of season and a little quite the lifeguard let kids use them in the middle pool, which I thought was good of him. The watermark is wonderful for the kids. We had a few goes to and thoroughly enjoyed it even more as as there were no queues. Lifeguard in here were very strict, good on them and there is a security guard on the gate. The chairs are comfortable but no drinks allowed, fine by us as meant that people were only there for a while. Inside pool was only heated towards the end of our week, most likely due to the pool being like ice, this was good for us as we had a 5month old that could not use outside pool. Did not use the spa so cannot comment. Hotel was so clean! Gardeners and cleaners were constantly working throughout the day. Pool area was spotless and pool view was stunning. Our room was cleaned everyday. We left the maid a tip everyday and she always said hi when she saw us. Only thing I would mention - we paid for a cot (great condition) and baby steriliser through Thomson when we paid online but when we got to the room there was no steriliser on kettle for hot water to make bottles up. When I went to reception I was told I had to pay for kettle and also pay a deposit for steriliser even though I had paid and was not told about this. Bit annoying as 40 euro deposit in total was not expected and came out of our spending money, we got it back on leaving but didn't want anything in the airport so had to get it changed back to pounds when home. Also we were the only family not on the transfer list to the airport. There was only one space on the coach so could not accommodate the 5 of us. I travelled on the coach with the baby as one person had to go with luggage (their rules)while husband and two children had to get a taxi. We were told we would be reimbursed at the airport but took me 40 mins looking and 15 mins on my mobile phone to find a rep at the airport, we were reimbursed but was a pain in bum. Last thing, no tea or coffee facilities in the room. Never stayed at a 4* that did not have these basic facilities. There is a fridge. Bath had a large fixed glass shower screen, so could not reach to turn shower on without getting soaked. I had to get in the bath to turn the taps on as could not reach otherwise. I would defiantly return to this place for a family holiday. For us it was the perfect getaway and our children totally agree! I was worried about taking a baby away but this place is totally geared up for babies and children... Again it was just perfect for us.More
Never again - a low 3 star hotel
Notes taken from multiple complaints to Thomson below. Thomson refused to accept there are any issues at this hotel. It's really odd that this hotel does have some fantastic reviews. I've noticed that the holiday is much cheaper if you fly from north of Birmingham so I'm wondering if the high difference in ratings are anything to do with expectation from price. I fell like I've been totally ripped off with this holiday as it simply does not compare to quality for the same money in other hotels/trips from LGW. Notes: I feel totally ripped off having pad almost â¬500 per day for this shoddy hotel with poor food choice. It simply does not compare to other 4-star hotels in Ibiza weâve visited before. Iâve spoken to one of the local Thomson reps and she asked me to document my findings as she was surprised to hear my comments. Please find my experiences below. I look forward to hearing your thoughts on this matter. Sat 9 Aug We were sat in row 13 of the Norwegian aircraft. The seats were in front of the emergency exist and had no recline button. We were forced to site upright when we needed to sleep having been up since 0345 to get to the airport. Once arrived at the hotel, I had to walk in heat for 30mins (there and back to/from cashpoint) to get cash for the pool towel deposit 10 euros per towel. The hotel refused to take a card for deposit. I also needed to pay cash for the roomâa safe deposit and daily hire. I later found out that the hotel do not take responsibility for anything stolen from the room or safe. The safe was so small, i could not fit my 11 inch laptop inside. Shower bath - there is a fixed glass shield running more than 3/4 along the length of the bath. The remaining space left made it impossible to wash our youngest (4) without getting in the bath too. You do not expect this from a âfamilyâ hotel. No beds by the pool. Hotel says it gathers all towels laid out at 8am and puts them on the stage. They donât, you have to get your own towels on as early as possible in the day to get a bed. The pool beds laid out within inches of each other like panels in a solar farm. Pool area far too small for the 200+ rooms/guests. I wonder if the number of rooms was extended at some point hence the shortfall in space? Sun 10 Aug Breakfast Only sugared cereal on offer or plain oats. Coffee tasted of powder with a slight burned taste. No waiter service except for removing plates. Lunch Pool snack bar. Very limited and basic English greasy spoon type food, for example: egg & chips, sausage & chips, burger & chips, pizza slice. Salad was very basic with poor quality vinaigrette in sachets. The burger was tasteless, very low meat content, and included the odd bits of bone. If Iâd had my eyes closed, I wouldnât have known the bun contained a burger. Water park - guards blow their whistles almost every 10 seconds. Only saw 2 occasions where the followed up the whistle directly with the offending individual (minor issues like a baby climbing up a 1foot slide the wrong way). Dinner - red wine undrinkable, like a diluted sangria. I asked for the wine menu and was disappointed to fined a tiny selection of wines (around 5 red i think) selling at what appeared to be full restaurant price. Iâd expect a vast reduction at an all inclusive hotel for purchasing non-house wine. Mon 11 Aug Green mould from the childrensâ pool ruined our 4 yr old swim/float suit. The mould will no doubt come out in a wash but weâre on holiday, the pool should be clean and we shouldnât have to go buy washing powder. No maid/linen service on Mondayâs so we have to make the beds ourselves; four star standard? Dinner White wine undrinkable. Such poor quality, Iâve never tasted wine so thin and tasteless. All vegetables overcooked and tasteless. The food is the sort of thing you can pick up in any British type cafe in Ibiza, not what you expect to get in an all inclusive hotel. It would be much cheaper to go self catering and eat out at a greasy spoon if thatâs your thing. Not what you expect from a â¬500 per day holiday. Tue 12 Aug Had the âplease clean my roomâ sign on the door from 10am. Had the âdo not disturbâ sign on between 2.30 and 3.30pm so our daughter could nap. 3.30pm âplease clean my roomâ sign back on. Not cleaned yet as i type at 5.19pm. Even 2 star hotels tend to clean rooms daily!! General No comfortable bar lounge, although there are formal chairs/tables as part of the bar restaurant. While comfortable seating is provided between the bar and reception, itâs more of a âfill this space with somethingâ than a dedicated lounge area. You have to pay for bottled water to take to you room. You have to pay for crisps at the bar. Chips are offered as an alternative when you want to have a light snack with an evening drink. Not good. Poor maintenance around room, paint flaking off buildings. Pool tiles loose and in some cases, missing. 2 or 3 bar staff in the day leads to long queues. Not enough beds around pool. No lifts. Bar staff serving children <12 high energy drinks at â¬2.50. There have been worldwide possible links to deaths in children and hospital emergency visits after drinking these highly caffeinated drinks. Restaurant food does not consists of a good international selection. Itâs British cafe with a hint of Spanish in the form of paella or Spanish omelette. While I a able to pick up the wifi in room, it is very slow and drops out now and again. Video chat isnât virtually impossible due to the low bandwidth. No concierge or porter service. Guests are expected to drag their cases to and from reception on arrival/leaving. Trolleys are provided outside reception. No a la carte restaurant, just buffet and Japanese (additional â¬15 per person per night). Limited facilities, there is a 3rd party pop-up spa by the pool. Although great prices and great service, there is no privacy and noisy subject to whatsâs gong on at the pool. During my session I heard (and mentally tried to answer the questions) the lunchtime quiz which was very distracting from the massage. It would be better to locate the service in a private area of the hotel. Room towels of very poor quality and thin. The pool towels are of a higher standard to room towels. Dear Thomson, I met one of the reps to discuss the items in my list. The rep said that my comments were valid. In addition to the extensive list, Iâd like to add the following items: poor quality of pool maintenance causing dangerous trip hazards - many tiles were either missing from the pool area as shown in the attached photos. Some tiles had been replaced using silicone sealant rather than a cement based fixer. no rep on the bus from the hotel to the airpot on departure day. raw prawns in seafood salad which I reported to the chef and Thomson rep! quizzes provided as the evening main entertainment in place of quality entertainment. very old pool tables both out of order for days at end. broken seat, lack of back support, for the racing arcade game. packed lunches that included a couple of crackers instead of bread. lack of shaded space to eat at the pool bar for lunch (only 20 tables). re-heated breakfast sausages from the day before as shown in photos. poor quality bacon and food in general. no porter service. uncomfortable and broken sun loungers. rusted sun umbrellaâs, many of which would not remain up and slid down. I paid around â¬45 for us to eat the the Japanese restaurant. The chef added lots of salt to the food which Iâve never seen in Japan, having visited many times. The food was way too salty. The chefâs âspecialityâ was to flick pieces of egg from the hot plate into guests mouths. I wouldnât expect this behaviour from any hotel. I ended up spending over â¬500 taking my family to eat out of the hotel to get away from the poor quality, British pub type food which was served daily. I feel angry that the precious time spent on holiday with the family was ruined. I feel ripped off too, for the money I ended up spending, I could have booked a Sensatori holiday.More
My whole family visited this year to attend my cousins wedding. There were 9 of us at this resort 6 adults and 3 children (10, 4 & 2) The kids club looked fantastic but our little ones were just that too little to go. Our choice not the resorts. The rooms were clean and comfortable although very outdated. The water park was a god send for the 11 year old who would meet our cousins from the neighbouring resort. This is free to people staying at this resort too. Food is pretty standard for all inclusive. A good variety mainly. Except for one of our fussy ones who is vegetarian and also can't eat cheese. All in all we had a fantastic holiday and would definitely return. More
Very nice family hotel
Stayed here for 1week, great family hotel. Lots and lots of entertainment through out the day for kids and the adults. Entertainment staff were the most friendly, kind, hard working entertainment staff I have ever seen on holiday. Always smiling, giving out high fives and interacting with everyone they were so jolly and up beat all the time and so lovely but each season the reps change so unfortunatley this might not be the same for everyone. Food was nice lots of choice the only downside was breakfast was exactly the same every morning. Very friendly hard working staff. Pool was great and clean. Beach is one minute walk up the road and it is small but lovely. I would recomend the water taxi to san antonio which you can book through the hotel its a good day out with plenty of shops, food places and bars. Entertainment wasnt all brilliant but some nights were good and a laugh. Rooms are great and the set out of the rooms and the location of the rooms is good only this is you have to walk through the hotel and bar area with all your luggage to get to your rooms. I would reccomend asking for a sea view because it is a gorgeous view especialy on a night. Waterpark was brilliant lots of really fun water slides and a section for the little ones, there are also seats to sit down on but not very many. Getting a sunbed is no problem at all some beds are still left empty at 9am so that was always good for us. Would definatley recomend it if you have children.More
Things To Do View all »
Evenings in Port des Torrent tend to err on long and lazy, with all roads leading to traditional tavernas and open-sky bars…View details »
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