Children will love this family-friendly hotel. It comes with a waterpark and top entertainment day and night.
This family-focussed hotel is in a peaceful spot about 2 minutes’ walk from Port des Torrent Beach. It comes with plenty of pool space, plus you get free entry to the waterpark next-door.
Meals come courtesy of the buffet or stylish Japanese restaurant. And children are well looked after with a Thomson Kids’ Club and soft play area. In the evenings, it’s all about the mini-disco and shows.
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
We were expecting more from this hotel as a Thomsons family resort. We were very disappointed with the quality of the rooms (small, untidy, unclean and very tired) as they were not suitable for our family. Pool area was clean and tidy although the loungers could have done with being in a better condition. Food, although plentiful, was average at best, but the service in the restaurant could not have been better. Thomson holiday reps did not appear to be keen to entertain kids over the age of 11 which left us with a very bored teenager. Overall we were very disappointed with our experience as from the pictures and description in the Thomson brochure we were expecting so much more. A real shame to be honest. More
My hubby and I have just returned from a week at the aura, we found the hotel to be immaculately clean , the staff were very friendly and always smiling , especially the pool bar staff they were particularly good. The food was good plenty of choice and lots of it, you can see it's an older hotel but everywhere including the grounds are very well kept. My only criticism is the fixed glass shower screen in the bathrooms I found it very difficult to get in and out of , and think it's rather dangerous! An accident waiting to happen . Also we were disappointed with the amount of bars and restaurants that were closed in and around San Antonio we understand its end of season but it really was like a ghost town . But if you have have a young children Id highly recommended this hotel as it's very family orientated ! But if like us your a middle aged couple Id say it might not be for you . However I knew this before I went but got a excellent deal that was too good to miss ! More
Daisydelfonte, Morpeth, England, United Kingdom
Excellent value and fun for all
me and my girlfriend just got home today from 10 nights after reading the review we were unsure what to expect but the bad reviews are a joke the hotel is immaculate all the staff are hard working and friendly especially the waitresses and waiters . The food was amazing with a huge selection from steaks to salads and curry to paella and a vegetarian section and kids section. Also the entertainment staff are non stop and full of energy especially 3 of them Josh Anne and Ashley More
Super family fun
We had a lovely time in this hotel - first time we have done all inc and it was great: good service, nice food and the waterpark and swimming pools were fun and safe. We are already talking about a return trip next October! The weather was v good at this time of year, average 26-27 degrees, a bit chilly in the eves so take a jumper. jet set josh and the Thompson crew gave 100% I don't know where they get their energy from
Worth paying for a sea view family room - v specious and well equipped. Finally, a big thank you to lifeguards in the pools and waterpark, they were v observant and kept us safe all weekMore
Janet U, Leamington Spa, United Kingdom
Another fantastic holiday to Sirenis Hotel Club Aura
We went to this hotel in October last year for 7 nights which we decided wasn't enough so went back this year for 10 nights for a late deal. Hotel was as great as we remembered. Hotel was still quite busy even though it was coming to end of season. I have read some of the bad reviews and quite frankly some of them are ridiculous. The hotel staff are really friendly, they will stop and have a chat with you if you talk to them. The waiting staff are friendly to the children. You could get wine or beer or soft drinks or water at the restaurant you just had to ask! By the end of the holiday the waiters knew what we were going to drink with our food. Someone mentioned they would often get wrong drinks at the bar but please remember you are going to a foreign country where that particular person may not have understood you. Speak clear and slower and don't be rude. Trying to speak the local lingo goes a long way even it is just una cerveza por favour. The Thompson staff were all very good with the kids and still had lots of energy even though it was their last week.
The food was fantastic. Don't listen to this just burgers and hotdogs rubbish! I don't think I saw any hotdogs at all. Yes there were burgers on offer every night. But that is for the picky people out there who don't like trying new things. There were lots to eat every night - salad, fish chicken, vegetables. They also had theme nights such as Spanish, Chinese and a pirate night where the waiters were dressed up and the area decorated. I was there when the parrots were there, they were fine. There is a small outside dining area with about 15 tables. The inside part is massive. If you don't like parrots eat inside. It wasn't an issue, only if you want it to be. There is one bar, but it is a big bar. They also have waiter service that will bring your drinks over if you don't want to go to the bar.If you want to have a drink in a quiet area there is an indoor area with comfy sofas, nice pictures and nice music to relax, about 30 seconds from the bar. The tapenyaki restaurant was 15 euros each and well worth it. The chef shows you everything he will cook and interacts well with you. Food was delicious and the chef remembered us from last year which I thought was lovely.
Our room was spacious and clean. The only thing is there are two very big single beds but that seems to be the way at hotels. Someone made a comment about the maids not locking the doors. I may add that these doors cannot be opened without a key. There is no handle, only a door knob to help you close it. You can double lock the doors inside and out and there is a chain aswell.
The pool side was lovely, pool clean, waterpark fab. Small but big enough to entertain. 5 slides for big people, a waterpark with little slides for 3ish to 11ish year olds, another one for toddlers and another splash park. Right next to hotel. Nice indoor pool. Lifeguards on duty but please remember your own children anyway.
The hotel in general, the rooms, the pool, bar and restaurant area to us is in no way run down or needs refurbishment.
Only downside of this hotel was the gym. I am sorry to say all the aerobics machines malfunctioned in some way. Weights machines also did not work properly, gym mats need replacing. Well all of it needs replacing. You can have a workout if you are imaginative. However this is Thomsons responsibility as much as the hotels as this is a Thomson hotel.
The hotel is right at the end of Port des Torrent, quiet area with a small beach at the end of the road, Lovely beach, clear calm sea, perfect for snorkelling and swimming. Nice bar with good music on beach but expensive. There is a water taxi that takes you to San Antonio for 3.50 or 6 euros return. There is also a bus stop that takes you to San Antonio for 1.65.
All in all a fantastic hotel, great food, great atmosphere and the staff are lovely. See you again next year!More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.