Children will love this family-friendly hotel. It comes with a waterpark and top entertainment day and night.
This family-focussed hotel is in a peaceful spot about 2 minutes’ walk from Port des Torrent Beach. It comes with plenty of pool space, plus you get free entry to the waterpark next-door.
Meals come courtesy of the buffet or stylish Japanese restaurant. And children are well looked after with a Thomson Kids’ Club and soft play area. In the evenings, it’s all about the mini-disco and shows.
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
Just returned from a fantastic holiday with 3 children aged 4,10 and 11. Weather was great, food ok and all areas of hotel kept very clean. However, hotel looking dated and based on previous experiences would definitely rate this as a 3 star plus not 4 star. Thomson entertainment team were excellent as usual and worked very hard which is more than can be said for the holiday advisor who looked like she would rather be anywhere but there!More
Great family holiday
This was our second October family holiday here so we knew exactly what to expect. Our room was in a great location in the orange block with a lovely view and right next to the waterpark. Yes the rooms are old fashioned but were clean and had all we needed from an all inclusive resort.
Many of staff we recognised from last year which is a good sign and again they were all excellent from the woman who cleaned our room to bar and waiting staff and reception. The Thomson reps were friendly although we didn't need to speak to them much.
The food is fine with plenty choice. I am vegetarian and a couple of extra choices would have been nice but I always found something to eat. The drink selection is good and although the cocktail choice isn't extensive we managed to make a few of our own!
The entertainment was ok but we didn't watch it much as happy to chat with friends.
The pools are clean and we always found a sun bed. The sun beds could do with replacing as a bit past it and not that comfortable. The weather was great for our week apart from one day.
Out with the resort we visited the beach and also had a cocktail at the beach bar. The water taxi to San Antonio was nice but San Antonio isn't the best really.
All in all this holiday delivered what we were looking for, a reasonably priced October break with family and friends. If you get the right deal and want to relax without looking for faults then this should suit. Not sure I would visit in height of season though as may feel a bit crowded.More
This Hotel Is geared for families only. My sister and I were there for 2 weeks from 27th Sept to 11th Oct. Both of us have walking difficulties, and on arrival were offered a suite which was accessed by 2 flights of steps. After refusing this suite were offered another which granted had no steps , but was what seemed like miles away from reception and restaurant , and every path was cobbled which caused us terrible pain . .After 2 days of trying to walk this long distance 3 times a day to eat , I had yet again to ask ( in tears ) for a suite nearer to the restaurant, which they did find for us which was nearer and facing the pool and with sea view , . This helped a lot but still had the problem of the cobbled paths, which obviously could not be remedied.., and still caused great discomfort.. I must say that the staff were brilliant and did everything they could to help.
Why on earth our Travel Agent sold us that holiday I will never know, especially knowing about our walking difficulties. The Hotel itself was fine, spotlessly clean, ( staff worked very hard in every department ).
As I mentioned it's a brilliant place for young families, and the kids seemed to love the entertainment.
I'm not complaining about the Hotel and staff in any way, it's just unfortunate that for us that the place was built in blocks, and involved a lot of walking.. The beds were very hard and uncomfortable .
If you do have walking difficulties stay away , but young families will love it
There is a small supermarket across the road , but if you want shops you either walk about a mile or get a taxi.. TAKE NOTE that if you call for taxi to pick you up from the Hotel , there seemed to be an extra charge for travelling to pick up, but less for your return.More
We went as a couple.Rooms were fine and clean.Hotel is spotless through out and staff are excellent. We thought the choice of food and quality for the price we paid was excellent a very good variety with theme night. We have decided to come back next year with family that's how much we enjoyed itMore
billytiger0109, Doncaster, United Kingdom
An ok holiday
We have just come back from a week stay here.
We had a 1yr old and. 7 year old. Firstly
The entertainment team were fantastic they worked very very hard, my son loved the evening entertainment they put on they also did activities on pool side throughout the day. Infact I rarely seen them have a day off.
The reps..... Awful the Thomson reps were rude and an un helpful. When i went to the desk to ask for info I was told did I go to the welcome meeting? I was not even informed it was on, so no then I was handed a small book and told what you need to know is in there. The young girl did not want to answer any of my questions. On departure day, we had to be out by 7.55 am as that was the time the bus was picking us up. As breakfast didn't start till 8 we were told it would open up at 7.30 for us to have something to eat and it would be a continental breakfast. In the morning of departure not all of it was out. Given I had a 1yr old and 7yr old wanted to fill there tummies before we went but was unable to do this. Didnt help that the plane home was delayed 4 hours and guess what? The Thomson rep was no where to seen!! Food was average
Rooms basic small and cramped was told at time of booking was fully equipped, it wasn't and also have a 73yr old nan and was told the family suite beds in the other room were comfy etc. No they wasn't was a make shift bed on a sofa. Don't be fooled when the agent tries to tell you the family suite is big enough. Was rubbish
However the hotel staff themselves were lovely polite and very helpful always cleaned and the hotel was very clean and tidy, they worked hard. The Thomson reps should take note how hard they worked and they always had a smile. In fact I have never seen hotel staff work as hard as they did.
To sum it up, hotel clean tidy, rooms small and un comfy beds. Food ok not amazing but ok.
Thomson reps rubbish and don't be fooled by the agents
Entertainment team fantastic hard working and I hope they are treated well by Thomson as we certinatly was not. Which my complaint is going into Thomson. More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.