Children will love this family-friendly hotel. It comes with a waterpark and top entertainment day and night.
This family-focussed hotel is in a peaceful spot about 2 minutes’ walk from Port des Torrent Beach. It comes with plenty of pool space, plus you get free entry to the waterpark next-door.
Meals come courtesy of the buffet or stylish Japanese restaurant. And children are well looked after with a Thomson Kids’ Club and soft play area. In the evenings, it’s all about the mini-disco and shows.
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
If you have young children or, as in our case, grandchildren ages 2 and 1, then this hotel is a must. We stayed for 1 week commencing 19/9. Good sized pools, although we didn't get much further than the baby pool and the water park is brilliant, something for all ages. Staff polite and friendly, nothing too much trouble. Hotel clean and tidy, rooms good and free wifi in rooms. Food plentiful, too be honest must have put on few pounds as did an awful lot of eating. Always something to please all of us . Not sure would recommend for couples or singles travelling without children as everyone seemed to be parents or grandparents so if you don't like lots of children on your holidays then go elsewhereMore
sc0tty55, Liverpool, United Kingdom
two 24 yr old lasses on a relaxing/drinking holiday
I am a 24 yr old, and me and my best friend also 24 booked this hotel online after shopping around for hotels in Ibiza. I cannot fault this hotel. You're always gunna get people who like everything perfect but this hotel wasn't far short. It was out of the way of the big clubs but close enough to get a taxi for cheap (or water taxi during the day), We arrived around 7pm just in time for evening dinner and easy entertainment for our first night. Reception were very helpful with thomson reps greeting us too. We specifically asked for above first floor which we were granted along with a huge room - bedroom with twin beds, wardrobes like a girls dream, a very clean sparkley bathroom and an extra living room area. We did also have a tv but didn't bother turning this on. Wifi was a tad slow but not used that much as holiday is a to break away from things in UK. The waterpark is absolutely amazing, only a few slides but we went everyday for a good few hours and loved it! the pool was decent, easy to get a sunbed. we woke up around 7:30 got ready to go to breakfast and dumped towels on our beds and was ok to do this after 8am. breakfast is amazing, catered for everything, inlcuding freshly cooked pancakes, omlettes, eggs etc etc aswell as sunday diner on sunday evening!!
we took part in the daily quiz around 1:30-2 ish and loved it. entertainers very helpful, chatty and fantastic with kids.
we also booked 2 trips before we left; 1 to see pitbull at ushuaia and 1 with ibiza rocks. reps were very helpful although this wasnt booked by them. best trips ever and fantastic view on boat party,
took a trip via taxi to san antonio cost around 10 euro 1 way and hired jetski and paragliding, we were looked after well by young guys selling the trips.
pool area very child friendly, also parts of pool were quieter than others.
no inflatables allowed in pool, to prevent children drowning underneath however small swimming aids are allowed ie armbands for young children no lilos or big rubber dingys.
room cleaned everyday. best holiday ever - cocktails a little let down but drank cava instead and was just as happy with that.
a lot of people like to complain about too many children, too noisey, buffet food, but its an all inclusive hotel and tried to cater for as many as possible. very enjoyable holiday :)More
Adelle B, Tyne and Wear, United Kingdom
Wonderful Family Holiday at the Aura!!
We stayed at the Aura for 2 weeks from 1 September 2014 until 15 September 2014.
As a family we almost expect to be disappointed when we eat out; vegetarians are seldom well catered for. This was not the case at the Aura. Every lunch and dinner, clear effort had been made to produce at least two vegetarian dishes; there was always an ample selection amongst the regular accompaniments. This meant that we always had a choice of what to eat and never felt short changed or compelled to find alternative catering. The food was always fresh, and nothing was ever sat around for long.
The waiting staff were excellent; really efficient and friendly even when the restaurant was packed. When our little boy dropped a plate, it was swept up almost immediately. When they realised he was a little upset, the staff made a point of coming over to reassure him that it was ok. The theme nights, especially the Pirates, were excellent and added to the atmosphere.
The Bar staff were also very friendly and patient with our endless demand for slushies. The range of drinks available on the all-inclusive was good; it never felt cheap.
The hotel itself was very well maintained, very clean and tidy inside and out. There was always a cleaner with a mop or a cloth around somewhere. When we had an issue with the air conditioner in our room it was fixed without delay. The reception staff were very friendly and approachable with the few queries we had.
The pool was very clean, and always staffed by an attentive lifeguard. Even when we were late to the pool, we never struggled for sun beds or shade. There are three pools and a baby pool within the hotel and there is also the additional waterpark which is shared with the Seaview Hotel next door.
I had chosen this hotel as I knew the waterpark would appeal to my 3 year old and I was right. We visited the waterpark area for some time almost every day and there was always chairs available. The waterpark is excellent for small children, there is a small pool with 3 animal slides and palm tree fountain, some small fountains, a small playground and my son's favourite part the pirate island containing 10 different slides, a shallow pool and lots of waterjets.
The entertainment team were very good; Asha Boo, Annie McPhee and Jetset Josh are very likeable and naturally funny. Given that their routine was is repeated every week or two, it never felt like they were phoning it in, they always put in maximum effort. They were at their best when they were doing their own thing, or when things didn’t go to plan. Give them a better budget for props and equipment, and they could do even better.
The kid’s club reps were all very friendly and always made an effort to say hello when we saw them around the hotel especially Michelin Man (Mitch), Wigwam Sam and Diva Dan. Our little boy went to four sessions during the two weeks which he enjoyed but in the end he preferred to be in the pool all day! When he went to the chocolate party session he must have been tired as he spent the whole session asleep in the corner but so that he did not feel like he missed out they gave him a bag of sweets and chocolates to take away which went down very well once he was awake!
I’ve stayed in many hotels over the years for work and leisure, but the Aura was one of the few hotels that actually made me feel like a guest in the truest sense. The hotel and most importantly its staff are a credit to the Island; and would heartily recommend it to anyone looking a great family holiday.More
Jo K, Maidstone, United Kingdom
My Thomson holiday in Ibiza
If you have little ones this is a great venue. Very child friendly and the staff are always friendly and attentive. The food was great there was a good variety of well cooked fresh food and there were also themed nights. I would visit again without hesitation. Meg Jess and Frankie from the Creche were great with my 2 year old and there was enough daily activity to keep you entertained if you only budgeted to stay on site. The venue is very close to San Antonio and the bus stop is right outside the hotel.More
Steve M, London, England, United Kingdom
4star you must be joking!!!!!!
Right where do I start- pontins abroad. We arrived on a Saturday af last weekend in August, got to room very dated and tv signal rubbish. Room very clean. Odd smell of drains in rooms now and again, room full of ants. We had no water on last day.
Restaurant, food very cheap and not good quality, most things were deep fried and not fresh.Plates for food were not warmed up, food from counter wasn't even hot. If you like burgers and hot dogs you'll be fine!!!!!
It's says it has 4 pools, but really it's only 1, just with bits in between!!!!!! Sun beds were packed in like sardines.
Only 1 bar from 10.30 till midnight, so no were quiet to have a drink. If you asked for beer you probably got wine!!!! Bar understaffed, if you wanted a cocktail it came from a machine. We took me 12 year old step son, because it said it's a family hotel, don't believe thompsons if they say family hotel, it means from the ages of 2 till 11.There wasn't a single thing for any one over 11 till 16,even tho our Thompson travel agent told us there would be. Luckily we had a free water park!!! Which is the best thing the hotel had to offer. They had water polo for over 16 but that's no good for a 12 year old.
The evening entertainment was awful, Thompson the dog is ok for 10 min but after that he's very annoying.
To sum up this hotel, how it's a 4 star I will never know, 2star at a push. I've been to 4 stars in before this is not a patch on them. Don't even bother going if you have children 11 or above, i defiantly won't be going back, I've had a few holidays and this is the worst, I was so happy to get on the plane home!!!!! More
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