You'll find breakfast, lunch and dinner are served in the buffet restaurant. A la carte and international menus are also on offer. There are two themed dinners each week and barbecue evenings twice a week, too. Paella is served at lunch on Sundays.
Available from July 2017. Designed for 3 to 11-year-olds, our Kids’ Clubs by Family Life offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
Soft pastels and large floor to ceiling windows give these 1-bedroom sea-view apartments a bright and airy feel. There's a lounge, kitchenette, satellite TV and air-conditioning. There's also a balcony offering outside space. These apartments sleep 4 with 1 extra bed and 1 child bed in the lounge.
Soft pastels and large floor to ceiling windows give these 1-bedroom pool-view apartments a bright and airy feel. There's a lounge, kitchenette, satellite TV and air-conditioning. There's also a balcony offering outside space. These apartments sleep 4 with 2 extra beds in the lounge.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
BEWARE OF ROOMS ABOVE POOL TABLE & GAMES ROOM!!! CUSTOMER SERVICE POOR
Check in was a little slow with only one member of staff on duty (mid-day).
Room appeared pleasant, clean and had all basic essential items. You have to pay for the safe, WIFI (which is a waste of time as it is extremely slow when in your room) and there is no hairdryer. Only 2 beds were made up when we were a family of 3 so we had to request the sofa bed was made up and extra towels. Two single beds in the bedroom so we pushed them together to make a double however one was lower than the other and you couldn't even turn over in the night without waking everyone up as the bed was so rickety. We had 3 episodes of cockroaches during 9 days in this room. The reception did deal with the issue fairly quickly but on the last episode we were accused of leaving the doors open. This wasn't the case as most of the day we were out of the room and if we did venture on to the balcony we shut the doors as the air conditioning switched off. The pool was pleasant. You pay extra if you want the padded mats for the sunbeds. Leo was good entertainment during the day and plenty of happy hours. We ate by the pool a couple of times and in the restaurant once which was reasonable value, buffet style food. Sadly we had a room on the first floor which was over the pool tables and games room. We had a sort of side pool view, partly facing a stone wall. We were kept up majority of the nights until stupid o'clock (one night it was gone 4am by the time we could settle) with kids playing pool, hanging around games room/walkway underneath etc . Early morning you often got adults with little ones playing football underneath and the maids often seem to collect there. We politely complained to the Rep who said she would have a word with the hotel about taking the pool cues away when the entertainment finished. This didn't happen and we complained again. The same promise was given. Early hours of the 9th night (with a huge deprivation of sleep) we contacted the reception to be told there was nothing they could do about it at that time despite being fully aware of the situation. We insisted to speak with the Manager and a room change the following day. The following morning we spent several hours until late in to the afternoon having to insist we wanted a room change. The very unhelpful receptionist fobbed me off, told me how the rooms next door were also complaining, he was only the receptionist, left me waiting over an hour each time for any return call. We eventually got a call from a 'stand in' Manager who firstly offered us a meal in the restaurant to compensate for the noise, but no room change! We had to become very forceful with our request and state we were not prepared to spend another night in the room. We were then, reluctantly, given a room change to the 5th floor..... BLISS......I even fell to sleep whilst the entertainment was still on as the noise level was so low. We felt very upset that we were put in the position of having to make so many complaints particularly as the hotel are aware the rooms over the games area have problems. 9 days of our holiday were affected. Once we had been moved and we had got a couple of good nights sleep we felt quite angry that nothing had been done about the situation before. If we had of been moved earlier we would have had a pleasant experience but due to very poor customer service and handling of the situation our holiday was far from restful and extremely disappointing. The hotel should either relocate the pool tables/games room so they are positioned away from rooms or these rooms are not really suitable for use.More
Clean hotel. But staff could be more joyful
Had a great time visiting gran canaria. Hotel was very clean so was the pool. Views of the sea was also very nice. Food reasonably priced at the pool snack bar. Room cleaned 3 times a week by cleaners who was polite and happy. Leo was also lively and happy and got everyone going. But I felt that all reception staff and bar and restaurant staff could of smiled and been a bit more happy. It took for us to say hola for them to actually talk to you and even then most of time they looked at you grumpy. Happy smiley welcoming staff would of made the holiday that bit better. Also entertainment could go on a bit long it all ends at 11.30pm bar shuts dead on 12. Other than this all in all we did have a nice time. And had great weather.More
Very diverse breakfast, prices of the restaurant food and drinks are reasonable, pool is clean and the staff is very friendly. Rooms are modern and the cleaning personnel is doing a good job. Make sure to request a room at superior floors, the view is better. Internet is charged extra.More
Lovely apartments, clean, insect free, beautiful.
These apartments are clean, insect free and very nice. The best we have found so far. Very friendly staff too. Ideal location, quiet at night but within walking distance to bars and restaurants. Would go there again.More
Hotel was fantastic, very pleased with our room. Maids were always cleaning it changing sheets towels ect. Puerto Rico itself is lovely plenty of places to eat and drink. About 15 mins to the beach. Bars 3 happy hours is great value for money! BBQ night they run 2 times a week would defiantly recommend lots of meats salads pastas nuggets ect ect. Entertainment is by far the best we have ever seen Leo works very very hard to please everybody even the Xmas aerobics and quizzes were very entertaining. Hotel shop hasn't really got a great variety but if you turn left out of the hotel there is a hippa dino 3 mins up the road which pretty much sells everything. Would defiantly return to this hotel! More