This grand hotel comes with a chic pool area and a serene setting right next to Maspalomas’ sand dunes.
This elegant hotel is separated from the sea by Maspalomas’ famous dunes – follow the markers through the sand and you’ll be at the beach in 15 minutes. Or you could just lounge by the two huge pools at the hotel.
There are three places to eat, including a gourmet à la carte restaurant and a poolside snack bar. By day, you can play tennis or relax in the spa. By night you can enjoy live music and shows.
I will try to be as balanced as possible about our holiday so here goes. This is the first time we have stayed in one of the Riu hotels and the standard is very good. We prefer smaller hotels and hadn't realised quite how big this one was. Staff and service top notch. When we first arrived the previous occupants of our room had obviously been smoking and there were a few ants around. I think this must have been because they left food lying around as after some insect spray and an airing of the room the ants did not reappear. The hotel were quick to help us with this.
There were plenty of sun beds and shades to go around, and the hotel were good at stopping people hogging beds too early with towels. This was helpful as be aware there are a high proportion of German holidaymakers at this hotel.
Be aware also that this area is very gay friendly so there were lots of same sex couples staying. It was also gay pride week whilst we were there which we weren't warned about. The day of the march (which was amazing) we went out for a drive and on our return couldn't park anywhere near the hotel as the roads were gridlocked so we had a 2 mile walk back and had to wait until things cleared to collect our car. Another trek which wasn't much fun. We booked through Thompson and feel they could have told us that such a big event was taking place right outside the hotel.
As I said the hotel itself is lovely and the rooms were well appointed with air conditioning and balcony with sun beds. Sadly no tea and coffee making facilities though. We had a spectacular sea view with the famous Maspalomas dunes in the foreground.
The food was very good. Plenty of good quality fare but buffet style which can get a bit tedious. We were offered the chance to eat in the Krystal restaurant twice during our stay at no extra cost which made a pleasant change. On one of these occasions it was my Husbands birthday and we had extra special treatment which included a bottle of bubbly in our room, a lovely surprise for us. We usually like to eat out once or twice during our stay but there was only one decent restaurant in the immediate surrounding area which had to be booked so we didn't bother.
We hired a car on our second week and the scenery away from the towns is worth exploring, a lot of the coast is ver built up though.
We had a lovely holiday here but won't return as there a nicer places in the canaries.More
Laura H H, 186299
Very good hotel!
Perfect location, very nice clean rooms, very nice breakfast and dinnerbuffer, friendly people and service! They have a eye for details... Now they have wifi all over the hotel and this is a very nive improvement! Best place to stay for a relaxing holiday!More
Another excellent visit to this favourite hotel. High standards are being maintained but perhaps it's time the management reviewed the dining arrangements. The evening buffet, whilst offering a wide choice of menus, turns into a bit of a bunfight at times, and negotiating your way around the food service counters can be hazardous, as inconsiderate guests tend to push their way here and there. It seems to be the same nationality of guests who still play the old game of reserve a sun lounger before breakfast and then not appear again until about three in the afternoon despite management notices telling them not to do it. The free welcome bowl of fruit in the room has gone, but you can always pick up fresh fruit from the buffet on your way out. Finally it is more than time that kettles and mugs were provided in the rooms. Milk and coffee are cheap at the minimarket outside the hotel, but you do need to take a travel kettle.More
A classy hotel...showing it's age
This is our 5th time at this hotel. We really do enjoy coming here. The staff are always very friendly and helpful.
We stayed two weeks and really enjoyed the food here, we ate at the buffet and Krystal twice - which is the included a la carte restaurant, both were excellent. I would like to see outside dining here in the evening, this area is only used for breakfast and this seems a waste of this beautiful outside area. Other palace hotels we have been too have outside dining in the evening and it's beautiful and really makes it feel less stuffy and claustrophobic.
We had a problem with our air conditioning in our room and so therefore we were moved after several failed attempts to fix this. The air conditioning in the hotel in general is not very cool...I think a major component must be broken like the compressor or something may need replacing, this hotel is showing it's age in several areas and does need a refurbishment...although don't get me wrong it still has plenty of old charm and is very pleasing on the eye in most areas.
The gym is good for a workout although has no air conditioning.
The pool areas are beautiful...stunning views. A few tiles missing here and there.
The rooms are nice and quiet...carpet helps with this as you don't hear furniture scraping around above you, plus there is a second door into the bedroom this helps keep any noise out.
Pool staff and lunch restaurant staff are very welcoming and friendly, as are reception staff and everyone we came into contact with in general. The only person I would say appeared a little rude was the man making the omelettes in the morning- Berna. He never greeted you and it seemed like he didn't want to be there or serve you.
Martha in the main restaurant was excellent, her customer service skills were brilliant, so friendly and genuine.
We walked across the dunes to the beaches several times, we love it here so much.
Would we return...yes definitely. We use Riu hotels a lot and have a Gold card. This hotel really is lovely with very little to mention other than the positives.More
Showing its ages
Last few nights of my two week holiday at this hotel and overall yet another great stay. This hotel is obviously really well run and the staff are by far the best thing about it. You cannot walk past any member of staff without them greeting you.
The hotel is definitely starting to show its age and is screaming out for a bit of a refurbishment. The rooms have a classic charm about them and carpets are great for stopping noise from above. However the air conditioning in the property is absolutely terrible. In the height of summer the room I imagine would be unbearable. The only reason the ac is so quite is because there is nothing coming out of it. The bathrooms are hardly Palace standard. Tiles are chipped and getting into the shower / bath is not easy.
Dinner is a formal affair and the food served is generally of a really good standard. It really baffles me why outdoor dinning is not offered here as the option is available at breakfast. The Krystal restaurant was excellent and the food was delicious definitely worth a visit. Main restaurant has excellent service however really feels like a canteen.
The pool areas are really nice and relaxing however the main pool needs to be closed and re tiled. Waiter service around pool is excellent.
Gym was refitted last year. It now has descent equipment however a bench with some free weights would be nice especially as it is used loads by the guests.
Overall I really love this hotel its location is perfect the staff are the best and really lovely. Without a doubt I will return here.