This grand hotel comes with a chic pool area and a serene setting right next to Maspalomas’ sand dunes.
This elegant hotel is separated from the sea by Maspalomas’ famous dunes – follow the markers through the sand and you’ll be at the beach in 15 minutes. Or you could just lounge by the 2 huge pools at the hotel.
There are 3 places to eat, including a gourmet à la carte restaurant and a poolside tapas bar. By day, you can play tennis or relax in the spa. By night you can enjoy live music and shows.
TripAdvisor Traveller Rating
Based On 837 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Free sparkling wine and fruit on arrival
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Facilities ► View all
The wellness centre is beautifully designed with blue and white mosaic tiling. You'll find a few sunbeds lined along the tiled floor, complete with comfy cushions and fresh towels.
With a whirlpool and waterbeds, surrounded by sunbeds and parasols.
This spacious pool is decorated with a variety of native trees and plants, and the terrace is home to sunbeds and parasols.
Rooms► View all
Twin room sleeps 3, with a ceiling fan, flatscreen TV with limited English channels. Third bed is a foldaway bed, when room's fully occupied there's no space for a cot. Can be sold as a single.
Single room sleeps 1 with a ceiling fan, flatscreen satellite TV with limited English channels.
TripAdvisor Reviews Show more reviews »
Not many Brits
stayed at the hotel with my family for a week of winter sun in November, can't fault the hotel staff, very friendly and nothing was to much trouble for them, rooms were clean but could have done with a bit of decorating as paint was coming off in places. Safe in the room, but could not believe there was a daily charge to use it. Internet was available in the foyer of the hotel but was very slow once you finally logged in. Food was excellent and plenty of choice and also a good selection of food for my wife who is has to have gluten free food. Drinks at the hotel were quite expensive and no local bars as such to go to. Plenty of room around the pool with no one putting towels out at 6am which made a nice change. Most people staying at the hotel were German not many Brits. The area the hotel seem to be in the gay quarter of the area and there was a walk way running through the hotel leading to the gay beach, if I had done my research a bit better before hand I would have chose one of the hotels away from playa de ingles and stayed at melonras which we went to most days as it was a more friendly resort for families. As mentioned earlier there did not seem to be many local bars apart from a few german and gay bars about a 10 minute walk away. Saying all that it was a relaxing holiday a and a good quality hotel, just a shame about the location for a family holidayMore
Excellent in many ways, but..
Let's start by saying what we found bad about our holiday: The wind. It was very windy for at least 6 of our 14 days, but did not cause much of a problem in the hotel. What was not too good? The area around is very good if you like large lunches but if all you want is a sandwich there is little to offer until the Cita Centre (City Cafe, very good). And that can be a long walk if like us you have restricted mobility. The menu in the hotel is the same every week except when "Special Nights" are on, so no real variation second week. The Wifi has already been commented on.Finally it can be a bit noisy when in the room as odd bangs and crashes from other rooms (as well as an Extremely Vocal Passionate neighbour) may disturb the silence. So what was good?: Virtually everything. There is always enough variety of good quality food so you never go hungry( and we didn't need the Krystal Fusion this time, though we went twice before). If you can afford it the Friday Lobster Salad Lunch is brilliant, biggest lobsters I've seen for ages. Breakfast- though samey- is tasty and filling.The bar -though service can be a bit slow at times- is okay and the range quite good. (Bottles of Dorada beer the best value and tasty) The rooms are none too large but comfy and despite some guests feeling the beds are too hard we had no problems getting a good night's sleep. Our balcony was a suntrap for 9 till 3 so we didn't need to go by the pool(s) but there seemed to be plenty of room to sunbathe around both. And though the wind was bad it did not stop us sitting on the balcony as the hotel seemed to protect the inward looking rooms. The clientele were mixed, and apart from one or two, friendly and well behaved. No problems with "pushy people" or rowdies. The management were always on hand supervising and observing, and any problems that may have arisen were quickly dealt with. A burnt out bulb in our room was replaced within 10 minutes of notification at 9 40 pm. The rep worked hard and was efficient, we were well informed of departure time, but because her day off is the day before departure for some flights this might have been worrisome. She made sure cards with times were delivered to each room though. The staff are all polite, seem happy, and as usual with Riu, seem to enjoy working there. There is a great atmosphere in the hotel, and although it does need a refurb. it is still excellent in many ways. So a great holiday with just a few minor niggles. We are already looking to when we go next year. highly recommended and thoroughly enjoyable for older quieter people like us.More
wat4der, Luton, Bedfordshire
I have just returned from a week's stay at The Riu Palace and I have to say that it was terrific. I had booked with a little trepidation following some of the remarks by reviewers on here BUT it's a great hotel that is not quite excellent but pretty near. As far as the positives go; the most significant is the staff. I have seldom encountered a more well trained and positive hotel staff. This extends from the humblest pool attendant up to the assistant general manager who was out and about with guests every day I was there. Incindenatlly, any suggestion that German guests in any way are treated better is utter piffle and says more about the inferiority complex of some of the reviewers than it does about the hotel's employees. I was also surpised at how immaculate the whole place was as quite a number of reviewers had suggested it was a bit tatty and run down. I have to say that the rooms I saw and the public areas were immaculately kept and were in a first class state of repair. I would concede that the style might be a little dated but I think that is really a matter of taste. We used the pool are every day and it too was extremely well maintained and the pool itself was one of the cleanest I have ever used. It is true that there is a tiny section where some mosaic tiles have come away but the pool is vast and it is a very very tiny area. I also saw maintenacne work being undertaken in and around the pool on most of the days I was there. I think the food was acceptable given that it was a buffet although it wouldn't win any prizes. Please don't bother with the Krystal a la carte restaurant that they try to perusde you to use. Despite the flowery descriptions of fusion food what comes on the plate is disappointing and has been transported from the central kitchens through the buffet restaurant. We didn't fiinish a single course of our meal there and we were left with the distinct impression that the whole thing was all fur coat and no knickers. The clinetele was quite mixed although it is true to say that the majority were German, the majority were elderly and that there was a significant number of Gay men there too. Having read a couple of the previous reviews I had expected scenes resembling the last days of Sodom and Gomorrah around the poolside but I can assure you everything was perfectl civilized and decorous. Lord alone knows how the sewer minds of some people work!! My biggest criticism of the hotel is related to how noisey it can be. It is very echoey and you cannot help but be aware of people moving all around you. We moved to a top floor room mid way through our stay and it was much better. The noise tends to stop quite early at night given the age demographic of the hotel BUT this also means that people tend to be up and about quite early in the morning so a tranquil lie in is not an option unless you are quite a heavy sleeper. I would also say that the wifi provision is simply not good enough. UK hotels now generally provide good access and do so FREE OF CHARGE. As consumers we should demand this as a minimum. Wifi access in all rooms should be possible.... It is true that English TV channels are restricted to BBC World and SKY but hey I don't come on holiday to watch telly. My final criticism is that the gym is not really big enough for the size of the hotel and the sauna and steam room area really in need of improvement. In conclusion, I did really enjoy my holiday at this hotel and would not hesitate to recommend it. yes there are some niggles but I think they are outweighed by so many positives.More
AdamFromTorquay, Torquay, United Kingdom
Excellent but no good Internet
Excellent location, pool area, service, rooms and half-board but the Internet in the lobby was unstable and slow (this is a nice description) and there where no possiblitiy of even getting wifi in the rooms. Even if roaming costs are coming down in the EU the lack of wifi in the room is not up to date.More
DaddyLund, Lund, Sweden
Just returned from our second stay at this fabulous hotel and we were not disappointed again. Beautiful people always smiling and couldn't do enough for us. The room spotless and very comfortable beds. It was my birthday whilst there and a complimentary bottle of bubbly and chocolates and fun designed towels on the bed to boot! Love this place the breakfasts and evening meals as we were half board spectacular something for everyone esp me as I am a very fussy eater. Even prosecco for breakfast - simply beautiful hotel and ideally located close to the sea and dunes. Book it you will not be disappointed .Until next time .....More
wilky1961, Robin Hoods Bay, United Kingdom
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