This grand hotel comes with a chic pool area and a serene setting right next to Maspalomas’ sand dunes.
This elegant hotel is separated from the sea by Maspalomas’ famous dunes – follow the markers through the sand and you’ll be at the beach in 15 minutes. Or you could just lounge by the 2 huge pools at the hotel.
There are 3 places to eat, including a gourmet à la carte restaurant and a poolside tapas bar. By day, you can play tennis or relax in the spa. By night you can enjoy live music and shows.
Twin room with sea view sleeps up to 3 a ceiling fan, flatscreen satellite TV with limited English channels. Standard rooms have 2 or 3 beds - 3rd bed is foldaway bed. When the room's fully occupied there's no space for a cot.
Twin room sleeps up to 3 with a ceiling fan, flatscreen satellite TV with limited English channels. Standard rooms have 2 or 3 beds - 3rd bed is foldaway bed. When the room's fully occupied there's no space for a cot.
We have been coming to maspalomas for 6 years and we booked this hotel for the first time through Thomson.
First the negatives- we paid Thomson an extra Â£168 for a sea view, all we got was a second floor room facing the palm trees, so my advise is don't pay for extras it's just pot luck on what you get, but if you are German or Dutch you will get the best. Meal times- didn't like the restrictions of the times for dinner.
Positive- great location, customer service is excellent. It was both mine and my husbands birthday the day after each other, a nice touch was you get a bottle of cava delivered to your room so we got 2.
We will be going back to our usual accommodation next year as this hotel isn't for us.More
My husband and I spent a wonderful, relaxing week at this fantastic hotel in October. From the minute we arrived we were welcomed and looked after by very professional, cheerful staff. The hotel is attractive, well maintained, clean and comfortable. This is our fourth visit to this hotel and we look forward to returning again. I think our favourite aspect of this hotel is the food. The restaurant is well managed, clean with well trained, attentive staff and a great choice of quality fresh, well prepared food; making for a pleasant dining experience. The hotel seems to be very popular with all sorts of adult and mature couples. Gran Canaria is a very laid back holiday destination and is very popular with people of all lifestyles.More
Margaret C, Glasgow, United Kingdom
Not Suitable for a Family Holiday !!
Spent 2 weeks in Sept/Oct at this hotel. This hotel was occupied by mostly Germans together with many German gay couples. The conduct of some of the Gay couples around the pool was a disgrace, together with the single gays using the pool toilets as a pick up point!! Fortunately there were only a few children staying at the hotel most of which were too young to notice.
The hotel itself was very clean and the room good if somewhat dated. The location is a little isolated and being right on the sand dunes everything became covered in sand when the wind blew, you could not sit out on the balcony when it was windy and after a day by the pool you became covered in sand.
The service was very good and the staff went out of their way to help. The dining arrangements did not work very well as there were very long queues for the food which was usually cold by the time you got back to your table. The menu catered mostly for the German taste, yes it was varied but very little in the way of vegetables which were usually cold, and the menu was repeated in the second week. A table was allocated for the evening meal but people kept being moved around each time a new batch of clients came in.
The entertainment was poor and the drinks very overpriced. They charge 20euros a week for the room safe which was expensive compared to other hotels and the mini bar prices were extortionate! Yes there was the usual sunbed reserving but this was not too much of a problem unless you wanted a particular spot, the management did not enforce the no reservation rule. There are no facilities for children except a very small play area and no daytime activities at all.
Having stayed at other Rui hotels this was a big disappointment mainly due to the type of guests staying there. There was also a theft of a laptop from the pool area during the day which was a bit unpleasant, no security as to who comes and goes around the hotel.
We have been going to this area for over 30 years but unfortunately it has became very seedy and many of the shops/bars are either empty or closed due to the recession ?
Fortunately the weather was good so this compensated. We would go to another Rui hotel but not this one or this area again.More
Great for an adult family holiday
We came to this hotel for my Dad's 60th. My Dad, two daughters and our husbands. My sister was 5/6 months pregnant at the time. The hotel is lovely, after seeing where others on our coach were dropped off it was certainly the pick of the bunch. We had ground floor rooms with no view, which was a shame, but caught the evening light and were very quiet. The rooms, and hotel in general, are decorated in a grand and old fashioned style. Think dark wood, candelabras, and large paintings. If you like modern, minimalist hotels then this wouldn't suit. There are two lovely pools with ample sunloungers, you can get extra thick cushions if you are lucky! Towels are provided but I still like a beach towel as well. We tended to lounge on the upper deck near the cafe, there was a pleasant breeze and 5 loungers in a row each day. There is waiter service to the loungers for drinks, ice cream and food, a luxury we made the most of!
The staff were absolutely excellent, friendly and attentive. Both my sister and I thought our bed was a little firm so asked at reception, I was given a new matteress within 10 minutes and she a feather topper.
The food was brilliant. In the past we would wander to restaurants, have drinks, eat late, and I'd get in trouble for taking too long to get ready! We chose the second sitting for the evening meal which worked well, the set dinner time avoided a lot of potential upset! There was so much choice, and the food was so good that there was no need to leave the hotel. Especially since my Dad and pregnant sister aren't great when hungry!
There is very little of interest outside of the hotel other than a good LGBT nightlife which doesn't apply to our group. We went to Las Palmas on the bus one day which was ok. The boys tried to tackle the dunnes but nearly melted.
To be honest, I won't be going back to this resort as I like to try new places and I feel that one visit was enough for me to see all that the area had to offer. However, for a mixed aged group of adults who wanted to sunbathe, read, and have a good choice of food, it was perfect. I would consider another Riu Palace.More
Stayed October 2014
We had an excellent 2 weeks in the Riu Palace & enjoyed every minute. Lovely clean room which was kept immaculate by RAQUEL. The food was exceptional, such a variety. The staff are excellent and very attentive. Only thing we did not like was inconsiderate smokers but that's not the hotels fault, also the usual sunlounger grabbers who leave towels & very rarely lie on them. If going to the beach turn left at the back of the hotel & follow the walkway, crossing the dunes is not for the unfit or faint-hearted.....it took me 2 hours & was exhausting. Thanks to Management & Staff for everything & look forward to our next visit.More
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