Hotel Riu Palace Maspalomas  

This grand hotel comes with a chic pool area and a serene setting right next to Maspalomas’ sand dunes.

This elegant hotel is separated from the sea by Maspalomas’ famous dunes – follow the markers through the sand and you’ll be at the beach in 15 minutes. Or you could just lounge by the two huge pools at the hotel.

There are three places to eat, including a gourmet à la carte restaurant and a poolside snack bar. By day, you can play tennis or relax in the spa. By night you can enjoy live music and shows.

TripAdvisor Traveller Rating

Based On 923 reviews

  • Official Rating
  • 368Rooms
  • 4Lifts

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Couples and Sensimar

 

Welcome Offer

Free sparkling wine and fruit on arrival

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

Facilities ► View all

Wellness centre*

The wellness centre is beautifully designed with blue and white mosaic tiling. You'll find a few sunbeds lined along the tiled floor, complete with comfy cushions and fresh towels.

Outdoor pool

With a whirlpool and waterbeds, surrounded by sunbeds and parasols.

Outdoor pool

This spacious pool is decorated with a variety of native trees and plants, and the terrace is home to sunbeds and parasols.

Rooms► View all

twin room

These pleasantly decorated twin rooms can sleep up to three or they can be sold as a single. The third bed is a foldaway bed and when the rooms are fully occupied there is no room for a cot. They come with a ceiling fan, flatscreen TV with limited English channels.

single room

These pleasantly decorated single rooms sleep one. They come with a ceiling fan, flatscreen satellite TV with limited English channels.

TripAdvisor Reviews Show more reviews »

Best location in Maspalomas

Just returned from 7 night stay. Reception didn't tell us that there was a 20 Euro charge for the safe. We didn't find this out until we got our bill at the end of the week. Very naughty! Rooms have no soundproofing . Could hear conversation, snoring and coughing in room next door. Evening meal is apparently in 2 sittings although we weren't advised of this by reception. We were just given a meal time of 6.30pm. You are given until 8.15pm to finish your meal. Then doors were locked whilst tables prepared for next sitting at 8.30pm. The layout of the food is weird and had difficulty in locating all the different vegetables and potatoes. They put one type of potato and vegetable on each of the serving stations instead of putting them all together in one defined area as logic would suggest. By the time you had found and chosen your veg the rest of your meal had gone cold as you had to queue at each serving station. There were no labels on any of the desserts. So you couldn't identify what any of them were or what the main ingredients were. As one of our party had a food intolerence this made mealtimes difficult. We did try to ask one of the staff what was in some of the food but the chefs didn't speak English so it was simpler to avoid the cooked meat dishes and stick to the salad bar with potatoes and cooked veg instead. This did rather spoil mealtimes for us. The shower kept changing temperature all the time and would suddenly turn scalding hot then go freezing cold without warning.We did mention this to one of the managers who assured us that he would get it fixed, but it never altered during our stay. We did pay 1 euro to get 15 minutes of internet time on the hotel computers, but they took 5 minutes to boot up and the internet was very very slow, so only ended up with about 6 minutes of useful internet time.This is an area that the managers could definately improve. On the positive side the rooms are well appointed and the balcony was huge with large sunbeds, footstools and a table. Cleaning staff were excellent. Had absolutely no issues with cleanliness. We were always able to get a sunbed at any time of the day. There were 2 pool areas linked via a bridge over the beach access lane. We didn't find many of the sunbeds reserved as a previous guest has commented. There was a small kettle in our room and we kept our milk for our cups of tea cool in the minibar.( We brought our own cups and teabags with us) We fetched ice from the bar if we had any other drinks in the room. All in all it was a great holiday and would stay again,More

Ann G, Chesterfield, United Kingdom

Great location, but hard to find a sunbed

+ nice location + great sea-view + nice outdoor breakfast area - no wifi in the room, only in the lobby. horribly slow. - arround 7 .a.m. nearly all sunbeds/umbrellas are taken (reserved with towels). although thats forbidden, the staff ignored that problem consequentMore

Singa-Travellers,

Exceptional hotel!

Staff could not do enough to please you and the management team was always around to make sure everything went nice and smooth. The food was one of the best quality we tried so far in Canary islands. Very nice location as It’s built right on the dunes and only 3-5 euro taxi drive from night time activities and large shopping centre. This hotel is not adults only but even during Easter holiday time there were virtually no screaming kids running around the place, probably because this hotel is not child friendly and apart from a tiny playground area there was nothing else for them to do. Personally I think it would have better to make this hotel ADULTS ONLY as it would avoid disappointment for families with children and attract more couples looking for peace and quite. Clients staying at the hotel were mainly Germans in their early 60s with a number of gay couples, all very polite and great fun to chat with. Drinks in bars were reasonably priced but cocktails were a bit hit and miss, depending on a person made it for you… One or two of my New York Sours were too watery due to the large amount of ice they put in them so they had to be sent back. Talking about water, I think its wrong to charge over 2 euros for a 0.5 cl bottle of water for dinner and while I am on the negative points, the only other thing that we thought needed improving was the quality of beds/mattresses, they were rock solid and rather uncomfortable to sleep on, luckily I read on Trip Advisor that you could request a mattress topper and that made all the difference. Overall I would recommend this hotel without any hesitation and can’t wait to go back!More

James H, Ramsgate, United Kingdom

Superb Hotel, excellent staff and well managed

Ok, lets cut to the chase, would I recommend this hotel to friends or family or even spend my own money here again ? - the answer, without hesitation ! The whole hotel is really well run and the staff are excellent, very friendly and welcoming and nothing was too much trouble. Even when we were booking in at reception we were told that if there is something we were not happy with, maybe our table at dinner or things like that, then please mention this to the manager and it would be sorted, how unusual was that ! The room was beautiful and peaceful with an excellent balcony and the loungers were much higher quality than just purely functional ones in many hotels, plus the chairs and the footstools all had cushions on them - what an excellent difference that makes ! Also in the room, the majority of the floor was carpeted with just the area next to the bathroom tiled, so you could walk around in bare feet and it was just so much nicer than on a tiled floor. During our stay we had a problem with one of the loungers on the balcony which we reported when we went for dinner at 8.00pm. By the time we got back from our meal it had been changed, no fuss, no stress, no discussion, just as the guy who booked us in said things would happen. The whole hotel was immaculately clean, bright, and classy and not tired or dated and public areas had plenty of comfy chairs for relaxing in. And now for the food, WOW I have never had so much choice at a hotel of top quality food. The variety was unbelievable every night. The first night we were there, there was a choice of caviars ! I had foie gras 3 times during my stay and I lost count of the number of different types of fish and seafood that I had for dinner. If you love food this hotel is a no brainer. Wine we had to pay for, but even the prices were very very good for a hotel of this quality. 15 euros will get you a good bottle of wine, but you can pay less if you wanted to. So to try to not make this review look like it has been written a Riu staff member here are my negatives on the hotel. The bed was too hard by a long way, you couldn't honestly say it was comfortable, so that was a shame. Secondly, there was no WiFi or internet connection in the rooms and even in the lobby where you had to go to get the free access, it wasn't very good or consistent quality. Finally there was no tea or coffee making facility in the rooms. Oh and just in case you were hoping I was going to tell you which room we were in, Im not going to say on the hope that we can get in there again next time,- yes we will be going back !More

sandgetseverywhere, Manchester, United Kingdom

Second visit

Just arrived back yesterday. Accommodation, food, service just as great as last year. The staff were very welcoming and friendly. Knowing which table is yours for the entire holiday is fantastic, the waiter remembers your choice of drinks. The variety of choice regarding food in the evening and at breakfast is phenomenal. If you like fish they provide a very varied choice. As meat eaters we had pork, chicken, duck, veal & beef(yummy). Breakfast on the terrace is a must even if you have to wait for a table. You will not be allowed to jump the queue, the maître de is very hot on this (he is polite but firm). We used the smaller pool as it has massage beds close by and a couple of water spouts and is surrounded by palm trees. The other pool is more open for sun bathing (there are sunshades provided). In the smaller pool there are sunshades and wooden shaded areas provided. The waiter service around the pool is very welcome. We would recommend the meat platter and chips. We had a room with a very large balcony overlooking the roof of the dining room. The room was as excellent as last year. On our last day we were offered a room to shower in prior to our departure. Our bags were kept in the luggage room which we had access to when we needed it. The staff at the reception desk were most helpful. Will definitely returned if our finances allow.More

Carol W, Gamlingay, United Kingdom

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Hotel Riu Palace Maspalomas
Rated: 4.5 /5 based on 923 customer reviews
from £336.80