Hotel Gran Canaria Princess  

This adults-only hotel gives you a peaceful pool scene right in the heart of Playa del Ingles.

The Gran Canaria Princess had a total refurb in November 2013. It’s re-emerged as a thoroughly modern, adults-only hotel with bold colour schemes and designer fittings. Plus it still has its 2 lagoon pools.

The hotel has 2 restaurants, while after-dinner entertainment comes in the form of live music and shows. Location-wise, it’s in the heart of Playa del Ingles with the beach a 10-minute walk away.

TripAdvisor Traveller Rating

Based On 810 reviews

  • Official Rating
  • 1Building
  • 7Floors
  • 431Rooms
  • 3Lifts

Platinum

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  • 20kg luggage allowance
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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

Facilities ► View all

2 outdoor pools

You'll be able to see the sand dunes when sunbathing around here. And if you're travelling in the winter months, then don't worry, one of the pools is heated.

Coco Loco bar*

Right in the middle of the 2 pools. If you want to cool off in the shade, then this is the place. Pour yourself cocktails, soft drinks and even sangria - you can take your drinks out to the pool or stay in the bar. It's up to you.

Cocktail bar*

Live music plays here 3 nights a week during the winter months.

Rooms► View all

double room

Double room sleeps up to 3. There's a satellite TV with limited channels, and Wi-Fi is at a charge.

twin room

Twin room sleeps up to 3. The satellite TV has limited channels, and Wi-Fi is at a charge.

TripAdvisor Reviews Show more reviews »

Better than ever !

Just returned from our holiday at the Gran Canaria Princess. This was our 9th visit to this hotel in the past 7 years and really cant find a bad word to say about it. The hotel is adult only and has recently been closed for 12 months, in which time has been totally refurbished from top to bottom and the transformation is amazing. From the reception through to the bar area, everything looks so bright and modern looking. The bedrooms have also been transformed, with a flat screen television on the wall with 14 english channels, a lovely bathroom with a large walk in shower cubicle in place of the bath, and the furniture in the room finished in greys whites and purples. We had room 758 which we asked for and it overlooked the front of the hotel and had the sun on the afternoon. The meals at this hotel have always been very good quality, with plenty of choice, both hot and cold food to suit most tastes. You now also have the option to dine outside. All of the staff at this hotel are so friendly and efficient and only too pleased to help with any problems you may have There are 3 lifts to use at the hotel (2 main lifts for 15 persons? and a smaller lift for 7 persons)and being on the top floor still had no more than 90 seconds to wait. We didn't go down to the poolside until about 9.30am most days and there were always enough sun loungers stacked up to get a good place in the sun for the day. This hotel is very central and has everything practically on the doorstep. Supermarkets, bars, restaurants and shopping centres all within 10 min walk with no steep banks or hills to climb. My thanks again to the wonderful staff and management who made our holiday so enjoyable. Hope to see you all again next yearMore

Alan C, Durham, United Kingdom

Truly Fantastic Hotel An Honest Review

We've just got back from an absolutely fanatstic holiday at this superb hotel. This was the first time that we've been away together without the kids so we were really looking forward to this holiday and we weren't disappointed.The reception area is really nice and we checked in very quickly. The hotel has undergone a recent refurbishment and was spotlessly clean. The room was superb and we had a corner room which had an extended balcony with fantastic views. We then checked out the pool area which was really stunning and visited the wellness area which is so relaxing. I would like to counter some of the negative reviews about this hotel. Reception service poor All i can say is I checked in in about 5 mins. Lifts slow. I didnt have to wait more than 5 mins for a lift. I saw some people in wheelchairs and they didnt complain. If you cant wait 5 mins for a lift then take the stairs. If you cant walk up the stairs that's hardly the lifts fault. Canteen quality food. This is absolute rubbish. The food was outstanding and freshly prepared every day with a large variety on the menu. Infact i think that the food was one of the highlights of my holiday as every other holiday i've been on we've ended up eating out but not on this one. Busy pool area. I can agree with this to a point as i've been late down to the pool and had difficulty getting a good spot. There is a rule that sunbeds should not be reserved but this isn't enforced. I was considering throwing all the reserved towels into the pool but i dont think that this would've been appreciated by the Germans. Sunbeds stacked on top of each other. I couldn't believe this comment as the sunbeds are cleaned then stacked so that the pool area could be cleaned for the next day. Poor WiFi. This i can also agree to and my speedcheck was 0.25 mbps.But you can always upgrade to 3Mbps. No Kettle No free fridge. Ok you dont get a kettle but i took a travel kettle with me and paid 13 euros for the fridge. This surprised me as the fridge is on all the time so it's no loss to the hotel and i think that this policy should be changed. No Atmosphere in the restaurant. I think that with subtle changes to the lighting this could be easily resolved. On one night they turned off one row of lights and this did make for a better dining experience but if you ate outside in the sheltered terrace they put candles on the table. Poor Entertainment. We had 3 or 4 great nights entertainment ranging from Old School rockband to 3 tenors tribute. The other nights we spent in the lounge bar which was very relaxing. Noisy cleaners. This is a ridiculous comment. The cleaners couldn't have been more helpful. When our room was occupied they came back later and this happened on more than one occasion. The hotel corridors are stone but with a central carpet and whilst you could hear them cleaning how else are they meant to do their job. I left a tip for the cleaners as they were excellent. To sum up i would ignore the negative comments about this hotel and just book and enjoy. You cannot please everyone and some people just cannot go on holiday with finding something to complaim about. I have already contacted the hotel with a view to going back next December. Many thanks once again to all the staff at the Princess Hotel for a fantastic wniter break.More

Julia R, Lytham Lancashire

An Honest review

We've just got back from an absolutely fanatstic holiday at this superb hotel. This was the first time that we've been away together without the kids so we were really looking forward to this holiday and we weren't disappointed.The reception area is really nice and we checked in very quickly. The hotel has undergone a recent refurbishment and was spotlessly clean. The room was superb and we had a corner room which had an extended balcony with fantastic views. We then checked out the pool area which was really stunning and visited the wellness area which is so relaxing. I would like to counter some of the negative reviews about this hotel. Reception service poor All i can say is I checked in in about 5 mins. Lifts slow. I didnt have to wait more than 5 mins for a lift. I saw some people in wheelchairs and they didnt complain. If you cant wait 5 mins for a lift then take the stairs. If you cant walk up the stairs that's hardly the lifts fault. Canteen quality food. This is absolute rubbish. The food was outstanding and freshly prepared every day with a large variety on the menu. Infact i think that the food was one of the highlights of my holiday as every other holiday i've been on we've ended up eating out but not on this one. Busy pool area. I can agree with this to a point as i've been late down to the pool and had difficulty getting a good spot. There is a rule that sunbeds should not be reserved but this isn't enforced. I was considering throwing all the reserved towels into the pool but i dont think that this would've been appreciated by the Germans. Sunbeds stacked on top of each other. I couldn't believe this comment as the sunbeds are cleaned then stacked so that the pool area could be cleaned for the next day. Poor WiFi. This i can also agree to and my speedcheck was 0.25 mbps.But you can always upgrade to 3Mbps. No Kettle No free fridge. Ok you dont get a kettle but i took a travel kettle with me and paid 13 euros for the fridge. This surprised me as the fridge is on all the time so it's no loss to the hotel and i think that this policy should be changed. No Atmosphere in the restaurant. I think that with subtle changes to the lighting this could be easily resolved. On one night they turned off one row of lights and this did make for a better dining experience but if you ate outside in the sheltered terrace they put candles on the table. Poor Entertainment. We had 3 or 4 great nights entertainment ranging from Old School rockband to 3 tenors tribute. The other nights we spent in the lounge bar which was very relaxing. Noisy cleaners. This is a ridiculous comment. The cleaners couldn't have been more helpful. When our room was occupied they came back later and this happened on more than one occasion. The hotel corridors are stone but with a central carpet and whilst you could hear them cleaning how else are they meant to do their job. I left a tip for the cleaners as they were excellent. To sum up i would ignore the negative comments about this hotel and just book and enjoy. You cannot please everyone and some people just cannot go on holiday with finding something to complaim about. I have already contacted the hotel with a view to going back next December. Many thanks once again to all the staff at the Princess Hotel for a fantastic wniter break.More

Julia R, Lytham St Anne's, United Kingdom

Perfect in every way!

We visited this hotel from 11-18 November and from arrival to the time we departed thoroughly enjoyed our stay. We were met on arrival by friendly reception staff and we were delighted that our request for a high floor and sea view had been granted. Our bedroom was one of the best we have ever stayed in - it was spotless and the walk-in shower was lovely. The view from our spacious balcony was great and at night when the resort was lit up it was a wonderful sight! The meals in the restaurant were good as they catered for everyone's needs and the variety was excellent. We always ate outside which was lovely with piped music all the time - the staff in the restaurant were very friendly and nothing was too much trouble. The entertainment at night was the best we have ever seen and its better than some cruises we have been on! The resort itself is great with plenty to do if you wish to venture outside the hotel. The Yumbo Centre is worth a visit and there is a bus stop outside the hotel so you can always have days out. One of the swimming pools was heated which was great as many hotels do not have this luxury and if people moan about the sunbeds being too near each other then they should go on a cruise because they really are jammed close together! All in all we had a great holiday and will definitely be going back to this hotel hopefully next year. Thank you Gran Canaria Princess for a wonderful stay with wonderful, friendly staff!More

Sally B, Felixstowe

Very average

We booked a week here as in the blurb about the hotel it said it catered for those with a gluten allergy. Well cater is not providing one thing that does not have a sauce on it and of course the usual salad! But some details for you! Room - very good, was large, had a comfortable bed, great shower, nice balcony, clean and tidy. Pillows were soft, but think that is a European thing! Oh be prepared, talking is not allowed after 11pm in your room otherwise your neighbour complains, you get the phone call, then the security guard knocking on your door! Positive note, the hotel moved them. Funny thing was they complained we were talking in Spanish, must have been a boring chat as we only know "Hola", "Con", "Sin", "Gracias" and "Por Favor", so could be a game trying to make that into a sentence! Oh and Wifi, that is another game to hunt where it works! Food - average, if not poor! Selection never changes for breakfast, so feels like groundhog day every morning, especially when 30 minutes before breakfast finishes they are clearing up so you feel you are getting in their way! Lunch cannot comment on. Evening meal, well we booked half board, and we only ate there twice as first night we were too tired to look elsewhere, and another night they had some salmon so my partner risked it. But even so she still got ill! The other nights we did look, but frankly was the same old stuff each night in a different sauce that had been grilled night before, the salads were variations on the same theme, and the desserts were well just goo (but different colours!). Pool - was ok, not sure where the heated part was, but it was clean. There was plenty of loungers and space around the pool, but due to the building shading certain portions of the pool area, where the sun was everyone gathered there like seals. Personal space was very limited! Especially when you then played the game of moving to follow the sun's progress! But makes it amusing as the entertainment was lacking! Entertainment - where? Oh yes someone would stop the music, say "ding,dong" a few times (have they seen Leslie Philips or maybe they pay him royalties?) and they then say there was something going on in a variety of languages. Never once did they walk the pool to chat to people, encourage people to try some different activities etc. Evening - sorry life is too short to see if it improved for us! Maybe the hotel could note a couple of the games I have already suggested about the wifi and word game above to try out? No charge! Bar - now here is where we can be positive. Rafael found us after a couple of days, and he knew all about customer service, unlike everyone else we ran into! So because he would chat to us, was very knowledgeable about cocktails, we would always make sure we have a couple of cocktails each night to keep our sanity! In reality the hotel is clearly set up and run for those of us who have an older outlook on life than ourselves, so I am sure for them it is wonderful, just not for us!More

BeachfunSouthCoast, South Coast

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