With its lagoon pools and safari-lodge styling, this luxury hotel brings a taste of Africa to Gran Canaria.
Walk around the jungle-like gardens of this African-themed hotel and you’ll find no fewer than seven pools. There are four restaurants, too – including a great African place – plus a clutch of bars offering live shows and cocktails.
The hotel is just behind Meloneras’ promenade, about 5 minutes’ walk from one of the area’s most famous landmarks – the Maspalomas lighthouse. The beach, meanwhile, is about 10 minutes on foot.
A grand total of seven swimming pools, each with a different atmosphere that ranges from lively to peaceful. A lazy river weaves around the leafy gardens and there are two artificial beaches to chill out on.
The hotel's two buffet restaurants are open for breakfast and dinner and feature dishes from around the world. Only one is open for lunch and second buffet opens according to occupancy levels. An African themed evening takes place once a week where you can sample traditional African cuisine. Please note that the restaurants may not be open at the same time. Breakfast and dinner are included if you are staying half-board.
These modern family rooms come with a balcony or a terrace for that added outdoor space. They have 2 double beds, and a child bed in the bedroom. Plus, you'll also find air-conditioning, a minibar, and HD TV included.
These contemporary junior suites come with a garden-view balcony for that added outdoor space. They have a double bedroom, and a lounge area. Plus, you'll find air-conditioning, a minibar, and a HD TV included. There's also an extra bed in the double bedroom.
We travelled with our one year old son. He loved the life size animals around the hotel, the waterfall and the family friendly pool. There were many different pools which was nice and it was good to be able to choose between a family pool, the quieter pool or lazy river etc. The hotel is in a great location. Close to the shops and the beach. The staff are very friendly and very helpful. They often do activities around the pool - eg teaching you how to make cocktails which you get to drink for free, and not to forget the dancing fish Panchi! Loved by all the kids. The kids entertainment looked great. The hallways were quite dark, but I think this was trying to keep with the african theme - although Africa is very colourful so in comparison the hotel was very dark, brown and black- not a complaint just an observation.
However - it was not nice seeing other parents let their children urinate by the pool on the stones rather than taking them to the toilet - so as you can imagine after a while the stones around the pool started to smell. I did complain to the manager but I guess this is difficult to manage given it was the responsibility of the parents? Also there were babies in the pool without nappies on, thankfully we didn't see any accidents. Also there were kids on the bouncy castle with no underwear on - which this maybe a personal perspective but we thought this was unhygienic.
In terms of it being a 5* place-
- there was no security at the entrance, anyone could walk in which was surprising as when passing other lopesan hotels nearby they had gates and you had to swipe your card to get in.
- you had to pay for pillows if you wanted a different type
- you had to pay for the safe
- there were no fresh juices at breakfast and the pastries were stale (we only went once) overall the food was not nice.
- the bar food was awful - eg the salad came in plastic packets and you had to put it all together yourself, the sandwiches were very basic and nothing is prepared fresh-it was all packets.
- there is no al a carte restaurant
- you can only change your pool/beach towels between 10am -12pm in the day - which is annoying if you wanted to leave the hotel before this time so you have old towels etc
- the air conditioning was very dated - you could not control the temperature (it was not digital)- it had 3 dials and hence it was often too cold or too hot.
We have been to many 5* resorts and this was definitely not 5* unfortunately. There were 2 other lopesan hotels nearby - one was adults only which looked ok but packed - you could look into the pool area when walking along the promenade past the shops right at the end.
There was another in the middle of the promenade which was 4* and looked lush! It had a very grande entrance with fountains etc and their pool looked fab. You could see their infinity pool from the top of the stairs when at the steak restaurant - if we go back I would probably go to this hotel (sorry I can't remember the name).More
Wonderful warm weather and wonderfull holidays in an splendid hotel with very professional and friendly staff. During periods with low temperature, this hotel probably will be to cold for us due to wind throughout many areas of the hotel and our health.More
ingebjoerglaupsah, Bergen, Norway
Just came back 2 days ago from this hotel . And I cannot fault it . It was Excellant . It's a bit dark . So I didn't know if I would like it or not . But it grow on me . It was like being in the jungle . The rooms were lovely and spacious . Cleaned everyday . And fresh towels . I loved it !!! Food was great and there was plenty of choice . A lovely holiday and would recommend it to friends and familyMore
The best Hotel I have stayed in
I have just come back from staying in this lovely hotel. I can not fault it and cant wait to go back. The first couple of days are abit daunting because of the size of the hotel but it does get easier for find your way around. It is immaculately clean and the staff work hard to keep it so. The rooms are spacious, clean and comfortable and the staff are helpful and friendly. Even though its a big hotel with couples and families there is space for everyone. Its a great idea to have two "quiet pools" but didnt find the other pools noisy anyway. We loved the evening entertainment and found the whole hotel very relaxing and chilled out. More