This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
TripAdvisor Traveller Rating
Based On 576 reviews
- Official Rating
Free wine or sparkling wine and fruit on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Facilities ► View all
5 outdoor pools
There are five swimming pools to choose between here, and two of them a infinity pools which are heated in winter.
Head to the buffet restaurant for breakfast and dinner. You'll find a variety of hot and cold dishes on offer here.
Expect a wide terrace filled with cushioned chairs and café style tables here. Light snacks and tapas is available at a charge depending on your board basis.
TripAdvisor Reviews Show more reviews »
Book a studio room if you can
We've just got back from a week in the Riu palace, meloneras. The hotel is beautiful and very typical of the Riu's we stayed in the studio blocks and found them to be absolutely brilliant. They are away from the main hotel and quite independent apartments, which suits us. They are also very very quiet! Which again is perfect for me, being a light sleeper. I have no real complaints as such, once you get used to being treated slightly different than our Germany friends. All Riu hotels are very popular with the Germans. They obviously go for quality and a great relaxed atmosphere. If you're a vegetarian, like me, don't rely on their honesty about what some dishes contain, they don't seen to get the 'not eating meat' thing! All in all, a great relaxing week.More
Jean E, Stoke-on-Trent, United Kingdom
Very unusual for us to visit a hotel more than once, this was our third visit, had to see the remodelling. The good - beautiful hotel, spotlessly clean, soft comfortable (huge) beds and a great en-suite with large rain shower cubicle. Staff were great as usual. I'm not one for buffet so booked the Krystal restaurant and the Spanish restaurant for most nights. Krystal lovely as always, a bit limited menu wise for multiple visits but lovely all the same. Not quite as impressed with the Spanish restaurant, seemed a wee bit understaffed, but the maitre d' was very helpful and filled in the gaps well. Views were fantastic!! Cold tapas were disappointing as were the sweet options but otherwise all good. The not so good: The hotel has gained a great deal in the refurbishment but it's lost a bit too. It was quite classical before now very clinical and it seemed less spacious. There's certainly more accommodation but the layout has grown to cope with the extra capacity. Plenty of sunbeds, seats to eat, pools etc.. but felt a bit more enclosed? The spa was a shambles, steam room only had steam at the ceiling (should be pumped out at the floor not the roof). The hot spa tub was even colder than the cold tub. Both reported to staff in the spa who were very nonchalant. Next day no change. Manager at reception said he would look into it - he was very helpful. Usual issue with best sunbeds (sea view) being reserved at 7am but you get used to that everywhere. Staff although very good have lost a certain personal touch, I have the feeling that the extra star has forced them to be more serious, I liked the friendship and individual characters before - they did just the same job but seemed happier. Evening entertainment wasn't great but then it never is, the hotel is not what you would call full of spring chickens! Wi-fi has improved considerably so that's a plus! All in all too short a stay - may even to go back again!More
Nice hotell for easy stay, relaxing holliday og days of golf
Nice hotell. Very nice rooms and the swimmingpool area is perfect. The facilities at the hotel are good, both fitness room, jacuzzi, sauna, restaurants and open-air bar.Very good cleaningservice. The buffet have a higher standard/level than other hotels.The buffet has higher standard and large selection. There was a lot of homemade food, but side dishes had too much produced. The breakfast impressed hugely, but got a little pull due nonsense juice and weird smoothis. I recommend trying the restaurants, both the Spanish by the sea and the restaurant at the reception - guests do not pay for the food if they have half board included. Snacks bar at hotel / pool is too expensive and the food is average - so find either other beach restaurants for lunch. The staff has varied service attitude and service treatment - some guests for hug and kiss and are evidently known, while we who were there first got barely a nod (this despite tips). Service of the staff ranged from very good to total uneducated.More
Kikki1270, Oslo, Norway
A first class holiday experience
Staying a week in April at this newly renovated hotel my wife and I were very impressed. We had high expectations which were fully met. There were a couple of minor irritations, but these certainly did not distract from a really excellent week. We booked a superior garden room and were very pleased - it being in a separate 2 level 8 room villa quite literally in the garden. The whole area is spacious with 6 pools and lots of sunbeds. At no time was there any problem in having a wide choice of sunbed. There are 3 restaurants, the expected buffet which is very good plus 2 other restaurants which are included as part of the half board deal. The majority of the other guests were German, although they did not 'take over' any of the poolside areas or restaurants. On arriving we had a small problem with the noise from the air conditioning (even though switched off we could still hear the water throughout the night) Next morning, within 30 minutes it was fixed. At 11:00pm we noticed lots of small ants in the bathroom - a phone call to reception and 5 minutes later a cleaner arrived, killed the ants and swept up. Problem solved - proper 5 star hotel service. Our experience is of a very good 5 star hotel with all the services available on tap. We will return.More
PatrickFG70, Oxford, United Kingdom
We stayed for one week, Easter holiday with 2 kids. The entrance hall is very impressive, the staff hard working and friendly, especially to the kids. Nice location at the coast, from the entrance hall you can look over to the sea. Six different located, heated swimming pools with enough relaxing beds. The food was excellent, big but nice dressed buffets. In general the prices for the drinks were normal for a 5* hotel. They started also an mini-club for kids, beginning of four years. We stayed in a standard room, main building. Nice room including 2x 90cm box spring beds, bathroom with a rain-shower, terrace, Flat-screen TV, WIFIâ¦ Outside the hotel you can find a lot of store for shopping. I think one of the best hotels of Gran Canaria!More
Sabine004, Houthalen, Belgium
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