This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
Stayed at this hotel at the beginning of October 2014 as a couple. We arrived just after midnight and out welcome was very pleasant. We were staying on a half board basis so we resigned ourself that we had missed out on food but were pleased when we were told that a special late buffet had been put on for our late arrival. Although it was just a small salad buffet it was just enough to satisfy with prompt waiter service for drinks etc. Check in was speedy with good english speaking staff and although there was no bell boy to help with cases and to find our room we were given clear instructions and found our way easily. The reception area is quite grand and everything looks sparkling and new. As we found out this is because the hotel has only been open for six weeks as it has had a full refurb so everything is spotless and brand new.
On walking to our room the warning signes were there !!!! Germans coming out of their rooms and putting their towels on the sunbeds !! although there were signes all around saying that reserving sun loungers was forbidden. So they start at midnight. We sat on our patio with a wind and watched with amusement so many sneaking out to reserve their spot. So at 9 am next morning there was not a sun lounger to be found. Not good in my book. We did find two beds round the back of our building so we brought them round to the pool area at the total annoyance of a German family who obviously did not want their spec invaded. Now I have nothing against German folk but I do not agree with this and think that the hotel staff should do what their signes say and remove the towels. There are certain sun loungers reserved for disabled people which I thought was an excellent idea. The whole hotel was well geared up with disabled access to all areas including the main pools.
The staff were very friendly and helpful we found and our room was cleaned daily to a high standard.
The hotel is on the beachfront with lovely views and two small infinity pools that look out to sea. There are also three other pools and one childrens pool.
When we were there the clientel was mostly of the older generation and the entertainment was aimed at the older age group which we found a bit boring as it was the same group night after night. A group with a singer that looked totally bored and not very entertaining at all. The bar areas and the reception and dinining areas are beautiful and the food was excellent with a really good variety on offer. Drinks were reasonably priced and mini bar in the room was well stocked.
We upgraded to a villa room which was well worth it as the rooms are so much bigger and the views better with either a balcony or patio area with furniture. The rooms are well equipped but as many five star hotels there were a few little things missing we thought. No tea/coffee making facilities in the room, no room service available, no pen and writing pad. Just small things but we really did miss having a brew in a morning without the hastle of getting dressed and going to the dining room. The dining options were first class with two separate restaurants (that you need to book) and the main restaurant which has inside and outside dining options. The only downside on the main buffet dining area is that you have to find your own table. No meet and greet to escort you to a table. As you don't know if people have finished and left or have gone to choose their food this causes a problem as guests end up wandering round and round the restaurant trying to find an available table.
The hotel is in a great location. Right on the sea front and next door to a lovely little dining and shopping area. There is a super market next door with a very good range of food and drink and lots of lovely restaurants and bars. There is a shopping mall and a casino and everything you need in the local area.
The gardens are well maintained and beautiful and peaceful. The whole hotel has a very relaxed atmosphere so if your after pool games and music this ain't the place for you. There were not pool games or organised activities that we could find but this suited us as it was so peaceful and relaxing. This hotel is very much geared up for the older and disabled clients. There are a few kiddie activities not nothing to get excited about.
We went with Thomson (or Tui as there known) The reps were great and the welcome meeting very informative and the representatives were easily contactable if you needed with good presence in the hotel.
There is a handsome meeter and greeter in the main reception. A very nice touch I thought all dressed in smart white uniform always a smile. There's everything you could want to eat and drink at meal times expecially good breakfast with champagne on offer.
Not happy with having to pay 20 Euro a week for the use of the in-room safe. We payed a lot of money for the holiday at this hotel so charging extra for the safe in the room was a no no from me. The rooms in the main hotel if your not careful, can look over the main road which is noisy and a horrible view or they can look over the outside bar/entertainment area which is noisy. There is a small fitness room and spa area all very new.
One bad point is that the 'double' bed in the rooms are two single beds pushed together so not easy to cuddle up as the beds separate and you end up in the gap in the middle or on the floor.
Lots more good points than bad. A very good quality and standard hotel. I Would deffinitely recommend it if you want a high standard and relaxing holiday. Deffinitely not club 18-30 though.More
Julie A, Warrington, United Kingdom
A week in the sun
We stayed at this hotel from 6-13 October. It was our first "package" holiday for some years. The hotel had been recommended by a friend before the refurb, so I was disappointed not to have seen the previous traditional spanish decor. But it was very beautiful, clean and nothing was too much trouble for the staff who responded promptly and efficiently to all requests and problems. Our room was very large and comfortable, especially the beds. There were one or two teething problems (the refurbed hotel had only been open for 5 weeks), the biggest of which was the absence of plugs in the washbasins. We gathered they'd ordered the wrong size and were awaiting a delivery of the right ones. I just used the bidet, which did have a plug to rinse out our swimwear.
It's a big hotel (>500 rooms over 1,000 guests) so we rarely bumped into someone we'd met before. Personally I prefer a smaller hotel where you might get to meet others.
The four swimming pools were all excellent and provided variety. We managed to get a sunbed every day after we returned from whichever adventure we did that day, though most were already saved by the ubiquitous towel, despite notices saying you couldn't reserve sunbeds. The majority of the guests were German, but I don't think there was any connection with towels on the sunbeds.
Food was a bit a problem for us as vegetarians. There were always vegetarian choices at the buffet, but not always something we'd have chosen. There were lots of lovely salads and other vegetables (though they were often overcooked). We booked into the Krystal restaurant one night where we had a lovely vegetarian meal in a peaceful environment. We couldn't do the Spanish restaurant because there were no vegetarian tapas available, but as the Maitre D' told me "Spain is not a vegetarian country". We knew this and our expectations hadn't been high around food.
Our biggest bugbear with the hotel was the "entertainment" which was outdoors and so difficult to get away from. We don't enjoy the sort of easy listening music on offer and would have liked to eat our meal in peace and sit on our balcony without the benefit of the "music", but we couldn't until after 11.00pm when it did stop promptly. I had emailed in advance to ask for a quiet room, but I don't think there were any rooms that escaped the "entertainment".
For some reason there are no lights on the balconies so even if there was no music we couldn't sit outside in the dark and read.
So despite all these minor issues, I would happily recommend the hotel to others for comfort and service.More
RuthandColin, Exeter, United Kingdom
We prefered the hotel before the refurb
It use to look really special when you approached the hotel, just like a Riu Palace should be.Looks like an ordinary Riu hotel now.
Villas no longer exist they are now one large room. The settee is very uncomfortable. We much preferred the 2 rooms and the furniture was much more comfy. The only improvement we found was the large rain shower which was lovely. Also the air con works better now. The recliner chairs with cushions and foot stools on the balcony have been replaced with ordinary garden chairs. Thought they would have added outside lighting now that it's 5 star. The new furnishings won't last long and there is less storage now.
We have never had a problem with pool loungers but now the hotel has increased in size there is a real problem. People were saving loungers at 4 o'clock in the morning. We saw this when walking around the pool with our baby grandson who couldn't sleep. The pool attendant was there just after 6 o'clock with his torch checking his list and saving loungers for guests. Most loungers had gone by breakfast time at 7.30.
We sat inside for our evening meal as we didn't want to battle for a table outside. There were lots of tables outside but they were very busy and you could see people looking around for clear tables. The food is in a separate area now. There were only a few queues and the food never ran out as much as before. We enjoyed breakfast. We always went for breakfast at 7.30. It was lovely and quiet at this time and plenty of tables outside. They seem to have more selection at breakfast time and we enjoyed everything.
The main bar is a lot larger now with lots of outside space. They just need more non smoking tables. The singers are still as bad as before. The bar down by the prom is lovely and quiet in the evening and it's nice to sit by the sea.
I hated the new reception with all the mirrors. There's even a large black horse with a lampshade on it's head. What was that all about. Still it made us laugh.
We did go into the restaurant where they serve the Spanish meals. It was like a canteen at lunchtime and very noisy so we didn't bother to book for the evening.
We probably will return one day but wouldn't rush to return now. In the past we have even stayed twice a year.More
not five star
we stayed at the hotel for two weeks mid sept. the hotel has just been modernised and although its very clean,very white and very modern we feel they have taken all the lovely caricature away [ just our opinion] the gardens used to be lovely but have gone to make way for more accommodation such a shame.Dinning is a lottery you find a table leave something to make sure you keep it only to find someone else nabbed it while you were walking with plate in hand or stood in an long que so we had to do the job in shifts this is not five star dinning or even three.we felt the old way of two sittings worked well were you new were your table was for the length of your stay .The staff in all areas were the best weve comeacross working so hard walking miles a day as the way the hotel is layed out now they have long walks in hot weather from bars round 4 pools with food and drinks.the hotel is very popular with other nationalitis andwe were very much in the minority.Although we enjoyed our holiday and love riu hotels we don't think this one is for usMore
brian c, Selby, United Kingdom
Not what I would consider five star hotel
having travelled to many destinations worldwide. This hotel is absolutely stunning in appearance after its total refurbishment and it's very clean. However it falls way short on service in the restaurants and the quality of the food is very mediocre.
Having arrived last weekend I was disappointed to find on presenting ourselves to the Resturant for breakfast or dinner,we are required to find ourselves a vacant table. With many people walking about doing the same its was difficult we have watch for other guests about to leave and then pounce. This then meant we had wait for the table to cleared and relaid before we could settled to enjoy our evening meal. The food quality also leaves a lot to be desired with a limited choice and veal ofter being offered.
Last night BBQ pork ribs were offered these tough and difficult to eat as the meat should easily part from the bone. after a seven night stay on half board basis we have chosen to eat out on three evenings elsewhere. As the staff do not ask for your room number on any occasion they have no idea how many guests are abandoning the restaurants and seeking food elsewhere. On a positive note the food is always hot. But this only narrowly compensates for the poor level of service from Resturant staff who are obviously in short supply and unable to cope with disarray of people just plonking themselves down at tables.More
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