This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
These contemporary junior suites come with a private whirlpool tub and a garden-view balcony and terrace. They have a king-size bed. Plus you'll also find free Wi-Fi, air-conditioning, a minibar and a flatscreen TV included.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We spent the first two weeks in November in a garden room. The room was a ground floor with patio and though it faced away from the pool we were more than happy with the space and the location. Though we had paid for half board we are not buffet fans so after the first couple of nights we reserved the two a la carte restaurants for the remainder of our stay. There is no extra cost and the quality of food and service is superb. The down side is that the shorter menu means repeating meals.
Heated pools, good wi-fi everywhere, great staff, well maintained and well serviced rooms and one of the best tourist five star hotels I have stayed at.
The negatives did not upset me so I have not included them in my review score but I agree with other reviewers if beds cannot be reserved then they should not be reserved. Many towels lay on beds all day and were never claimed! Secondly I did not like having to search for a breakfast table each day. At Vliia Del Conde (next door) we were always taken to a table. The open air buffet seating area has all the charm of a self-service shopping centre food court and could do with some decoration to make it more welcoming. The walk to the main hotel is around 5-6 minutes with no shelter so I am thankful there was no rain while we were there.
None of this would prevent me coming back though and even though I am on the wrong side of sixty, there were so many guests older than me, I felt positively young!!More
ianEdinburgh, Edinburgh, United Kingdom
Now a 5* Hotel
This is our second visit to this hotel. We stayed for a week two years ago. This time we stayed for two weeks. This is now a 5* hotel. There are a lot of positive points but a few things let it down. On arrival there was no-one to help us with our luggage. When we got to reception we mentioned this and of course the receptionist was very apologetic. Not a good start to a holiday. The other criticisms are ones which other reviewers have made. Having to find your own table at breakfast and dinner. This is not a very pleasant experience having to hunt down a free table. Before the hotel's refurbishment they employed two sittings for dinner which meant not only did you have your own table, but also your own waiter. Doing away with the sittings doesn't seem on the face of it to be beneficial for the guests. The other criticism is having to pay for use of the room safe. On the plus side all the staff are very helpful and the housekeeping is excellent. There are plenty of sunbeds around all the swimming pools but despite this some guests are still getting up early, reserving their sunbeds and not appearing until much later in the day. The hotel's policy is to ask guests not to reserve sunbeds but does not appear to do anything about this when guests do reserve the beds. The bus station is no more than a 10 minute walk away. Turn right as you leave the hotel and it's a straight road - over a couple of roundabouts - to the bus station. All in all this is a really very good hotel - what would make a very big difference to the guest's experience is if they had staff always at the entrance to the restaurant who would always, without fail, show you to a table. The bedrooms are very modern and spacious and the bathroom with walk in shower is very well fitted out. Another plus is the free WiFi has very good coverage throughout the hotel.More
brnotourist, London, United Kingdom
We stayed here for 5 nights in a garden room.
We were greeted with a welcome drink and then shown to our room.
We were in room 5161. Ground floor room with a lovely sun terrace.
Room was lovely. Well decorated and the shower was fab.
The entire grounds are beautiful and well kept.
There are 4 main pools and a small kids pool.
There are plenty of sunbeds and towels are provided.
The food in the buffet was really good. We are veggie/pescatarian and had no difficulty finding something we liked at either breakfast or evening meal.
We did not try the other restaurants as we did not find the menu to our liking.
The staff could not have been nicer. Very pleasant and efficient.
There is a gate out to the main promenade and to the left are shops and restaurants.
The service and choice in the bars were good and the entertainment was in line with what we expected.
If you are looking for all night partying this is not the place for you.
I would expect the average age of a guest of this hotel is 50+. The ambience is quiet and refined. No loud music around the pool. Thank Goodness!!
So why not 5 stars??
The first is every morning my first thought was I would love to have a coffee on the terrace. There are no coffee/tea making facilities in the room.
The second is although all the literature for the hotel explains that the reserving of sunbeds is not allowed it is actually common place.
We are not sun bathers so it didn't bother us but if there are rules they should be enforced!
All in all, stunning hotel with wonderful staff. More
Superb hotel with Superb staff
After booking this hotel, I was initially concerned about it's size - we need not have worried. The restaurant and it's staff coped really well and you did not feel part of a large crowd or at anytime were rushed. The hotel is immaculately kept both inside and outside. The rooms are comfortable and spacious and the hotel is well located. All the staff were really helpful and always greeted you when passing. I would not hesitate to returnMore
Cymru-Travellers, Cardiff, United Kingdom
Having arrived at reception, we were whisked off to be poured a glass of champagne by charming staff. The surrounding areas are stunning with the Art Deco appearance of the hotel. The rooms are modern and clean with a top edge of appliances. This gives a real feeling of 5 star quality. Pool areas and sun areas are plentiful with the graceful staff attending these areas. Then on to the dining areas.....this is simply stunning! The food is excellent and varied. The staff are experienced, friendly and nothing is a problem. The surrounding areas outside the hotel are nice with sea paths and jogging routes which lead to the lovely beach. The reason this hotel is so special is because it is managed so well and the staff, who clearly enjoy and like their jobs. More