This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 12-minute walk away.
TripAdvisor Traveller Rating
Based On 1414 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Free wine or sparkling wine and fruit on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
5 outdoor pools
There are five swimming pools to choose between here, and two of them a infinity pools which are heated in winter.
Head to the buffet restaurant for breakfast and dinner. You'll find a variety of hot and cold dishes on offer here.
Expect a wide terrace filled with cushioned chairs and café style tables here. Light snacks and tapas is available at a charge depending on your board basis.
Rooms ► View all
Junior Suite with Garden View and Balcony/Terrace with Private Whirlpool
Twin Room with Limited Sea View and Balcony or Terrace
These modern twin rooms come with a balcony or a terrace that offers partial views of the ocean. Plus you'll also find free Wi-Fi, air-conditioning, a minibar and a flatscreen TV included. These twin rooms come with a sofa-bed that's suitable for 2 children.
TripAdvisor Reviews Show more reviews »
Luxury Hotel with Great Service
I stayed here with my husband for a weeks holiday for our wedding anniversary. Excellent service from all staff from the receptionists to the cleaners, very friendly & couldn't do enough for you. There are 2 a la carte restaurants, we loved 'Krystal' but you must book in advance as it gets very busy but you can go as many times as you like during your stay. The main restaurant (Magnolia) is buffet with a good selection of food and good quality with chefs preparing throughout the evening. We decided to eat outside the hotel some nights as there are lots of restaurants close by to choose from. The hotel recommended 'Samsara' restaurant which was amazing. The adult pools (there are 2) do get somewhat busy, lots of people putting towels down & disappearing off for the day although you can usually find a spot at either one but may require moving Sunbed's. The pool bar has an amazing setting where you can watch the sunset and had a great selection of cocktails. The entertainment in the main 'Rose Bar' was 'ok'- some acts were good, others not to my taste. This wasn't a problem as the hotel is very close to lots of other bars and restaurants that also have music and entertainment so only a few minutes walk outside of the hotel. The room was of excellent quality & tastefully furbished. Even the 'courtesy shower room' for late check outs was lovely. We would definitely stay here again. More
Friendly staff, rooms ok, buffet -
We decided to go Gran Canaria for a family holiday! We booked on the Thomson website. I requested all 4 rooms near each other...and also paid £133 extra to book the plane seats!? After reading all the reviews I was really excited to stay in this "5* luxury hotel" - the rooms looked nice and modern and the food sounded delicious! We arrived at the hotel and checked in. The reception staff were really nice! Infact all the staff a part from the rude waiter at breakfast were lovely! We then went to the bar around the corner and had some welcome drinks! This was a nice touch. Welcome drinks: Cava, orange juice, water. After this we went to go and find our room! I had requested for all our rooms to be near each other.... the 3 rooms were situated in the main hotel... but our room was in what they called the garden... miles away!? It was due to the fact we had paid for a room in a higher category. To be honest the entrance to the room needed updating as it looked like we were entering the kitchen and the room itself was ok! I definitely wouldn't class this 5*! The drawers in the room were dirty! Anyway.... so we spoke to the reception and they managed to get us a room near the rest of our party which was nice... two days later. This room was a junior suite. The balcony was nice and spacious with a hot tub but doesn't get sun until the late afternoon.... Personally I would prefer to stay in the main hotel rather than in the garden villas... they seem to be more up to date. Breakfast was nice , although the woman who cooked the omelette always left the middle uncooked unless she was making a plain omelette. There's a nice selection of food for breakfast; bread, toast, fruit, crepes, pastries, French toast, cheese, water, cava.... Dinner was ok.... nice selection but the food was soooo bland! No spice.. too much salt.... So by the second night I was fed up with the food....we ended going to the chinese along the beach! Now speaking of the beach.... so you walk out of the back of the hotel and you are supposed to end up on a private beach... this is just not true! You end up on a nice promenade! There is a supermarket where you can get Evian water and milk etc! And there are some shops.... Mango, a fake Zara (!) sunglasses shop, Mint - a designer shop and a little shopping centre. For me the food was a big let down and so I would not return! Great staff though! One more point....we had 3 people in our room so why would you only leave 2 towels... and you should only clear someone's room on the last day when they have checked out!??? So rude! More
This hotel is fabulous & the staff are superb. Rueben & Daniel were fantastic, all the staff are so friendly & nothing is too much trouble. Fantastic job by all of you, all stop to say Hi or have a nice day, lovely people. This was a surprise holiday for my boyfriends 30th & I defiantly chose the right place, he said it's the nicest hotel he has stayed in! Food is brilliant & I am quite picky, but there is a huge choice at breakfast & dinner. It's quiet & relaxed, but option of nightlife only a short ride in a taxi away. Plenty nice bars & restaurants near by also. It's so clean, I think the staff must work 24 hours a day, as nothing is ever out of place. I like to try different places, but I will be back here again. Would recommend to all, am sure you will enjoy it as much as we did. Just wish I had booked longer than 10 days, next time we will. More
The hotel is lovely but little things need a overview. The breakfast hot stations need some attention as the food that has been cooked ,eggs, bacon,beans. etc is ONLY just warm. The drink prices , a small Baileys 6 euro . A large and small beer around the pool just under 9 euro. Lunch for 2 including 1 beer 1 coke around 25 euro. Safety box 20 euro per week (if staying 10/11 nights still 40 euro) More English channels needed on tv. Staff could not be nicer nothing is to much trouble. If this hotel was AI it would be fantastic. For the less mobile this hotel is ideal. The small fridges in the rooms are full when you arrive , a price list is supplied. Please check as I found out . We removed some cans of drink and found very dirty wet ring marks where the cans had been sitting for some time.More
Close to 100%
Staff at this hotel are amazing! They can't do enough for you. They're a real credit to the hotel. Food is good, with plenty of choice. Food can be purchased at lunch times from the pool bar too. Drinks are expensive however not extortionate. Entertainment is poor. And therefore not very well attended. This is something which needs to be looked at. Rooms are spacious and very clean. Plenty of towels in the room. I found the rooms a bit noisy on a night time, with noise from the corridors echoing and tv/noise from other rooms can be heard through the thin walls Adults only infinity pool is a great place to sunbathe, but you'll have to be up early to get a bed! I set my alarm for 7:15! No children are allowed in this pool, lifeguards/staff are quite strict with this. We just settled our bill at the end of the week rather than paying cash on each transaction. This is a good idea and recommended by staff. Overall this is a fantastic hotel and with a few tweaks could easily be 5*More
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