This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
TripAdvisor Traveller Rating
Based On 478 reviews
- Official Rating
Holidays in contemporary, premium hotels
- Choice of dining options
- Room upgrades
- Properties score at least 4.5 on TripAdvisor
- Design-led properties
Free wine or sparkling wine and fruit on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Facilities ► View all
4 outdoor pools
2 heated in the winter.
For breakfast and dinner.
With a wide terrace filled with cushioned chairs and café style tables.
TripAdvisor Reviews Show more reviews »
Top notch refurbishment
This hotel was very good before the 2014 refurb. Staff are helpful and on the ball and the updating has made it really swish. Rooms are good especially the bathrooms. The only downer is that we were given a room where the balcony never saw the sun at any time of day and it felt like Brits were given the poor end of the stick as we spoke to others who felt the same. Don't let that put you off though as this was minor in the overall scheme of things .More
Ivor N, Wakefield, United Kingdom
5 star refurbishment
Recently refurbished. 5 swimming pools plus a children's pool, plenty of sun loungers. The rooms are modern, light and airy, the bathrooms have twin basins and a big walk in shower which is very powerful. The restaurant doesn't have sittings anymore, dine when you want. Staff very attentive and helpful. Free wi- fi everywhere, great in the rooms as tv has only a couple of English speaking channels. Best Riu Palace we've been to in the Canaries.More
My wife and I have recently returned from this lovely hotel and coincidentally stayed in the same room as a previous reviewer (5057) which, as he said, was excellent. We have no experience of the rooms in the main block but the garden rooms certainly meet their "superior" rating. As previously reviewed the hotel has recently been refurbished and is a delight to spend time in. It has wide open spaces that have been thoughtfully designed and the bar and restaurant areas are pleasant places to be. The food is good, with an exception (see below), the staff are extraordinarily good and the hotel services cannot be faulted. The entertainment appeared to be well received although we personally saw very little of it. The guests, who were mostly non British were a very acceptable group to spend a holiday with. The language differences makes conversation a little difficult at times but that is our fault (the British) as other nationalities do at least have some English (shame on us). The gymnasium is new but with limited stations - hotels must engage a specialist when installing exercise equipment as in my experience they are generally equipped with items that are not suitable for purpose and just "fill a space." I have been told by a very reliable source (my wife) that the organised exercise classes are good but are very poorly attended also that the instructor (Ramon) is very good but deserves more support from guests! Presently, the hotel is being let down badly by the standard of food being served at lunchtime. The restaurant (The Ocean View) overlooks both the pool area and the sea and is very comfortable and spacious but the food is inadequate. We had two lunches, the first was barely acceptable but the second was not. We complained and were not charged but that was not the point of the complaint - we just wanted a decent lunch. The staff were very apologetic but not obviously surprised by the complaint. My overall rating has been reduced to a 4 because of the lunchtime experience, apart from this the hotel really deserves a 5. We will return! .More
My second holiday using a Riu Hotel
Having used a Riu Hotel in Tenerife it was with high expectations that I booked a holiday at this hotel. My wife and I had booked a 'Superior' room and were allocated a room we were assured was in this category. It was room 5011, a garden 'villa' room. To our surprise it was a splendid room in all respects apart from the bathroom area which did not have a door to the whole bathroom area, no door to the wc area or to the shower area. Naturally we asked for a change not happy with its position in the hotel grounds either. We were told by the very polite staff in reception that it was not possible to change rooms for two days. Now, having to change rooms is quite an inconvenience after two days as you have to repack all your clothes but change we did. At this point I have to say that at my first stay at a Riu Hotel I was put into a room that I was advised I had to vacate after one day due to no standard rooms being available. Finally we moved to our new room which was fine with no issues of any kind, this was room 5057. Also the management left us with a bottle of Cava on ice in our room which went some way to overcome the inconvenience of moving. On reflection the first room we were allocated appeared to be a room designed for wheel chair users. Why then put my wife and I into such a room when we have full mobility? That said the hotel is situated in excellent grounds and has wonderful swimming pools. The layout areas are well designed and during our stay we always found vacant areas to enjoy the sun or shade. The food served in the Magnolia restaurant is all buffet style and of a very good quality with excellent choice of meat, fish, vegetables, pasta etc etc. The dinning area is nicely split between sitting out sections and sitting in sections, open air or inside. The hotel was very busy and at times one had to look for a place to sit but waiters would assist if needed. The hotel staff in general were very helpful and tried hard to meet your every need. They seem to be very well trained and happy in their jobs. I used the gym area which had all new kit and was adequate for the numbers of people using it. There is a nice promenade walk just outside the back of the hotel with shops and restaurants close by. A bus station is a 7 minute walk from the hotel with services to all parts of the island. The clients of the hotel appear to come from many different countries but being a German owed hotel it is naturally frequented by more of that nation than any other. The evening enterntainment is provided in a really lovely area and it's seating is partly outdoors and partly indoors. Waiter service here is very good and attentive. The various acts laid on by the hotel are mixed and usually have something for most people to enjoy, at least some of the time. Following this second experience in a Riu Hotel I would say they are very well run with attention to detail and staff that want to meet your needs. Food is of a very good quality and facilities kept modern and up to date. It is my opion that their aim to have a high percentage of occupancy drives them to allocate you rooms from which you have to move. This is an inconvenience to the client and I hope I do not encounter it again when booking with Riu Hotels. That said Riu seem to get most things right and I have enjoyed my two experiences at their splendid hotels.More
William P, Farnham, United Kingdom
Although not the most prestigious-looking of the Riu hotels from the outside, the inside refurbishment of this well-located hotel is second to none. This is our third visit to the resort, and our fifth Riu Palace (other resorts), and this one tops the ratings in every respect. From a glass of Prosecco before check-in to another glass just before departing, we felt like nothing was too much trouble for the staff of the hotel. The food is excellent and, if you go to the Krystal restaurant, we can highly recommend the "flight of wines" with the meal as offering excellent quality at a good price. The lobby, bars, restaurant, rooms and evening entertainment areas are very well finished, with co-ordinating colours and themes; this is subtle and sophisticated, rather than cool and austere as the Riu in Dominican Rebublic has been done. The Ocean Blue Bar deserves a special mention as it has a fabulous location next to the infinity pool, overlooking the promenade and a nightly sunset spectacular. Wonderful; we will return again and again (assuming Thomson get the airport transfer sorted, but that's another story).More
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Bed and Breakfast£688 per personView details
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