This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
After two weeks here I came away feeling a bit ambivalent about this hotel. It certainly has many pluses:
We stayed in a villa. This is rather a misleading description as these isolated blocks in the grounds contain at least 8 rooms. Our room was reasonably spacious and well furnished. The bathroom featured a wet room, which was very welcome when returning hot and sticky.
The grounds are "work in progress" - areas of rather scrubby and uneven lawn planted with trees and quite a number of flower beds.
For the swimmers there are a number of swimming pools. But all this gives, for me, a rather claustrophobic feel to the place.
The dining is good with an excellent range of well cooked and presented food. The staff are very hardworking and uniformly well trained and pleasant.
The scale of the building is quite impressive, but the decor is a little too far toward the garish end of the spectrum for my taste. This reaches its apogee in the reception area. And speaking of scale, with a capacity of over 900 guests there are just too many people around for a really relaxing holiday.
We had minor technical problems with our room which were quickly and efficiently dealt with, as was its cleaning.
Some comment has been made about location - an oasis of calm it is not, with other hotels and commercial properties pressing in on the hotel. The walk along the promenade is pleasant, but again, pressed in by shopping and dining opportunities.
Low flying light aircraft were a fairly frequent and very noisy intrusion. Would we go back? No. We prefer more picturesque and relaxing venues.More
geoffrey_carver, Great Malvern, United Kingdom
Our first choice
Recent reports similar to our experience. Highlights - Buffet breakfasts on terrace, pool area, seclusion, easy access shopping area and beach, good clientÃ¨le. Would be our first option in the area.
And of course the climate.More
Certainly not 5 star - yet!
As a seasoned reviewer I do want to do a thorough review for this hotel. We were unlucky with the weather as there was cloud and even some rain during our 2 week stay ! The Hotel is in a great location, with access to a lovely promenade. It has recent opened again following a major refurb and has been upgraded to 5 stars - although prematurely in my view.
I cannot fault the staff nor the service. The food is fine but unimaginative and certainly dull after 2 weeks. The entertainment is of a general poor standard.Only a couple of TV channels in English.
Major issue is sunbeds. They have many rules which are ridiculously totally ignored, and this is one of them, with the Germans being the major culprits. Found a quieter pool at the side but sadly next to noisy volley ball pitch at riu butlins next door. Unlikely to return.More
Beautiful hotel in a great location
Stayed at this hotel at the beginning of October 2014 as a couple. We arrived just after midnight and out welcome was very pleasant. We were staying on a half board basis so we resigned ourself that we had missed out on food but were pleased when we were told that a special late buffet had been put on for our late arrival. Although it was just a small salad buffet it was just enough to satisfy with prompt waiter service for drinks etc. Check in was speedy with good english speaking staff and although there was no bell boy to help with cases and to find our room we were given clear instructions and found our way easily. The reception area is quite grand and everything looks sparkling and new. As we found out this is because the hotel has only been open for six weeks as it has had a full refurb so everything is spotless and brand new.
On walking to our room the warning signes were there !!!! Germans coming out of their rooms and putting their towels on the sunbeds !! although there were signes all around saying that reserving sun loungers was forbidden. So they start at midnight. We sat on our patio with a wind and watched with amusement so many sneaking out to reserve their spot. So at 9 am next morning there was not a sun lounger to be found. Not good in my book. We did find two beds round the back of our building so we brought them round to the pool area at the total annoyance of a German family who obviously did not want their spec invaded. Now I have nothing against German folk but I do not agree with this and think that the hotel staff should do what their signes say and remove the towels. There are certain sun loungers reserved for disabled people which I thought was an excellent idea. The whole hotel was well geared up with disabled access to all areas including the main pools.
The staff were very friendly and helpful we found and our room was cleaned daily to a high standard.
The hotel is on the beachfront with lovely views and two small infinity pools that look out to sea. There are also three other pools and one childrens pool.
When we were there the clientel was mostly of the older generation and the entertainment was aimed at the older age group which we found a bit boring as it was the same group night after night. A group with a singer that looked totally bored and not very entertaining at all. The bar areas and the reception and dinining areas are beautiful and the food was excellent with a really good variety on offer. Drinks were reasonably priced and mini bar in the room was well stocked.
We upgraded to a villa room which was well worth it as the rooms are so much bigger and the views better with either a balcony or patio area with furniture. The rooms are well equipped but as many five star hotels there were a few little things missing we thought. No tea/coffee making facilities in the room, no room service available, no pen and writing pad. Just small things but we really did miss having a brew in a morning without the hastle of getting dressed and going to the dining room. The dining options were first class with two separate restaurants (that you need to book) and the main restaurant which has inside and outside dining options. The only downside on the main buffet dining area is that you have to find your own table. No meet and greet to escort you to a table. As you don't know if people have finished and left or have gone to choose their food this causes a problem as guests end up wandering round and round the restaurant trying to find an available table.
The hotel is in a great location. Right on the sea front and next door to a lovely little dining and shopping area. There is a super market next door with a very good range of food and drink and lots of lovely restaurants and bars. There is a shopping mall and a casino and everything you need in the local area.
The gardens are well maintained and beautiful and peaceful. The whole hotel has a very relaxed atmosphere so if your after pool games and music this ain't the place for you. There were not pool games or organised activities that we could find but this suited us as it was so peaceful and relaxing. This hotel is very much geared up for the older and disabled clients. There are a few kiddie activities not nothing to get excited about.
We went with Thomson (or Tui as there known) The reps were great and the welcome meeting very informative and the representatives were easily contactable if you needed with good presence in the hotel.
There is a handsome meeter and greeter in the main reception. A very nice touch I thought all dressed in smart white uniform always a smile. There's everything you could want to eat and drink at meal times expecially good breakfast with champagne on offer.
Not happy with having to pay 20 Euro a week for the use of the in-room safe. We payed a lot of money for the holiday at this hotel so charging extra for the safe in the room was a no no from me. The rooms in the main hotel if your not careful, can look over the main road which is noisy and a horrible view or they can look over the outside bar/entertainment area which is noisy. There is a small fitness room and spa area all very new.
One bad point is that the 'double' bed in the rooms are two single beds pushed together so not easy to cuddle up as the beds separate and you end up in the gap in the middle or on the floor.
Lots more good points than bad. A very good quality and standard hotel. I Would deffinitely recommend it if you want a high standard and relaxing holiday. Deffinitely not club 18-30 though.More
Julie A, Warrington, United Kingdom
A week in the sun
We stayed at this hotel from 6-13 October. It was our first "package" holiday for some years. The hotel had been recommended by a friend before the refurb, so I was disappointed not to have seen the previous traditional spanish decor. But it was very beautiful, clean and nothing was too much trouble for the staff who responded promptly and efficiently to all requests and problems. Our room was very large and comfortable, especially the beds. There were one or two teething problems (the refurbed hotel had only been open for 5 weeks), the biggest of which was the absence of plugs in the washbasins. We gathered they'd ordered the wrong size and were awaiting a delivery of the right ones. I just used the bidet, which did have a plug to rinse out our swimwear.
It's a big hotel (>500 rooms over 1,000 guests) so we rarely bumped into someone we'd met before. Personally I prefer a smaller hotel where you might get to meet others.
The four swimming pools were all excellent and provided variety. We managed to get a sunbed every day after we returned from whichever adventure we did that day, though most were already saved by the ubiquitous towel, despite notices saying you couldn't reserve sunbeds. The majority of the guests were German, but I don't think there was any connection with towels on the sunbeds.
Food was a bit a problem for us as vegetarians. There were always vegetarian choices at the buffet, but not always something we'd have chosen. There were lots of lovely salads and other vegetables (though they were often overcooked). We booked into the Krystal restaurant one night where we had a lovely vegetarian meal in a peaceful environment. We couldn't do the Spanish restaurant because there were no vegetarian tapas available, but as the Maitre D' told me "Spain is not a vegetarian country". We knew this and our expectations hadn't been high around food.
Our biggest bugbear with the hotel was the "entertainment" which was outdoors and so difficult to get away from. We don't enjoy the sort of easy listening music on offer and would have liked to eat our meal in peace and sit on our balcony without the benefit of the "music", but we couldn't until after 11.00pm when it did stop promptly. I had emailed in advance to ask for a quiet room, but I don't think there were any rooms that escaped the "entertainment".
For some reason there are no lights on the balconies so even if there was no music we couldn't sit outside in the dark and read.
So despite all these minor issues, I would happily recommend the hotel to others for comfort and service.More
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