Why not take the opportunity to relax and pamper yourself in this modern, well-equipped wellness centre? Enjoy a soothing massage, or any one of the many treatments on offer, or switch off with a soothing session in the sauna. Whatever you decide on, you will feel chilled and calm after your visit.
Enjoy a quiet stroll in the beautiful gardens before slipping in to the Thalasso pool for a soothing warm soak, to help you relax and unwind. In it's own, quiet palm filled gardens, the worries of the world vanish, allowing you chill and make the most of your holiday.
Whether you choose to dine outside on the terrace overlooking the gardens, or in the Alberto Pinto with 70s retro interior, this is the perfect place to enjoy an excellent range of cuisine. Listen to the rustle of the palm trees and watch the stars as you enjoy a drink from the range of local and international wines. Waiter service is available at times throughout the week to make things extra special.
Very relaxing, guests are mainly German, few children, no teenagers
Quiet, mainly German guests/ nudity in sauna /rooms not 5 star, but excellent maid service so very clean, too quiet for teenagers, gym has good equipment but is outside so no air conditioning- too hot, only had breakfast- quite good, again, catering g more for German tastes, but fine. Reception staff excellent. One BIG problem- pool bar staff service is so slow- allow an hour to get a drink/snack. You will probably have to ask twice for your order. They are friendly - don't think it's deliberate. Suggest buying water from supermarket and bring to pool yourself. Sea view balconies- no sun after about 4pm. Choose pool view for afternoon/evening sun on balcony. Always enough sun beds- no charge for towels and mattresses. Excellent 'sun bed' staff. Very relaxing hotel
KLJ337, Bishops Stortford, United Kingdom
Thank you,we will see you in 2015
Thank you very much for making our holiday special.from the moment we arrived unfortunately we were told our room was of a lower grade( never been graded in our lives! ) Jo Lewis on reception did his best to help,we stayed in the appointed room and were more than happy. The menu was delightful and the barbecue nights fantastic...could not understand some people complaining.The staff training programme is exceptional and the seaside group should be proud of all the staff ,we enjoyed everything about the hotel and would recommend it to anyone.The only concern we had was the speed of service at the pool bar both at lunch and evening. thank you for looking after my wife,she trapped her finger in the hotel door and everyone was very helpful. We will be back 2015..see you all soonMore
Zena1927, Leeds, United Kingdom
Upsetting Honeymoon experience. Pubic Hair on Food.
Unfortunately I have to write this unpleasant review after over 3 months of deliberation.
I must make it clear that we stayed at this hotel as part of our honeymoon because my parents are regular customers and spoke very highly about the hotel's standards etc.
My wife and I had a really disappointing experience. Upon receiving our evening meal one night, we noticed a pubic hair on top of the fish. We immediately called the dining manager, Mr. Delgado, and brought the issue to his attention. He looked shocked and took the plate away.
Soon after, the issue was brought to the hotel manager's, Ms. Nicola Schaffers', attention (This was the most disappointing aspect of the episode). She spoke with me in the foyer of the hotel and said she "could not understand how this could have happened". She also repeatedly said that" it must have been a vegetable peel or something else".
I eventually insisted that it was indeed a pubic hair, that we had indeed clearly shown this to the dining manager Mr. Delgado. I felt insulted that the hotel were not acknowledging the incident by continuously suggesting it was "a vegetable peel". The manager then said "what do you want us to do?", to which I replied I wanted the incident handled with the respect it deserved. I was so upset at this stage that the hotel was denying the incident happened as reported. We felt insulted and undermined.
As were were checking out of the hotel we were given a very cold reception from a tall, grey-hair gentleman on the desk who appeared to be in this early to mid 40's. My wife and I were just so upset at the attitude of this person toward us. We felt, had we being dressed in more formal attire, he would have regarded us with more respect.
We can understand that incidents may occur at hotels etc. if the hotel had properly dealt the the situation I would not be writing this negative review. We made countless attempts to communicate the experience to the hotel owners when we arrived home , but to no avail! We are hugely disappointed at the hotel's attitude and the fact that they continuously deny the incident happened at all !
The decision to write this email took us over 3 months because we wanted to give the hotel every opportunity to resolve the situation. The hotel is lovely and I could praise many of its facilities and aspects but the attitude displayed to us was just unacceptable.More
Visited last summer and wow we had a great time. Good views, good rooms good food. We loved the pool and found it incredibly convenient that it had the same arc to it as the hotel. Whoever did that was a genius! A++ Would hotel againMore
Best hotel we have been to
We will go back! I will be short: amazing location, amazing place, amazing hotel, amazing staff, amazing food, amazing pools, amazing rooms with a sea view!! Great shopping in Maspalomas, came back with two new suitcases (husband was not happy about it) :-). Great prices of clothes, food, restaurants and bars ( huge selection). Only negative side is, if you want a beach vacation, do not come to Maspalomas. This a pure relaxation on the pool and in the spa, and shopping paradise. We loved it!!!!More
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