Why not take the opportunity to relax and pamper yourself in this modern, well-equipped wellness centre? Enjoy a soothing massage, or any one of the many treatments on offer, or switch off with a soothing session in the sauna. Whatever you decide on, you will feel chilled and calm after your visit.
Enjoy a quiet stroll in the beautiful gardens before slipping in to the Thalasso pool for a soothing warm soak, to help you relax and unwind. In it's own, quiet palm filled gardens, the worries of the world vanish, allowing you chill and make the most of your holiday.
Whether you choose to dine outside on the terrace overlooking the gardens, or in the Alberto Pinto with 70s retro interior, this is the perfect place to enjoy an excellent range of cuisine. Listen to the rustle of the palm trees and watch the stars as you enjoy a drink from the range of local and international wines. Waiter service is available at times throughout the week to make things extra special.
These twin rooms have a modern and contemporary feel and come with a balcony, for that extra space outside. They include a shower, plus there's water and fresh fruit, bathrobe, a vanity mirror, minibar*, Wi-Fi, and air-conditioning.
Styled in modern colours and furnishings, these deluxe twin rooms come with a pool and garden view, plus, a balcony, for that extra space outside. They include a shower, plus there's water and fresh fruit, bathrobe, a vanity mirror, minibar*, Wi-Fi, and air-conditioning.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Check-in "Third time's a charm": five people behind the reception desk and someone offering to show you the room. First room we get is completely impossible to stand in since the smell of cigarettes is so strong that the only thing we miss is that smoke - cloud surrounding us (even though the balcony door is wide open). Second room we get, water in the sink is not running and toilet is not flushing (after these we stopped checking). Finally the third room was okay.
Receptionists: pretentious and offering to send a technician to a room straight after the check in (I might be the crazy one, but at a five star hotel room I actually expect room to be functional upon the arrival.)
Staff "on the floor" (waiters, pool boys): very friendly and helpful, working hard long shifts
No all inclusive (except for during winter): This means that not even one drink is included. Prices for the drinks are horrible (coke (237 ml) costs approximately 3,5 euros, local beer 6 euros (in the supermarket 1 euro)). Be also aware of that unless you specify beer you order, you are served the most expensive imported German beer. (Why drinking German beer in Span?)
Language: unless you speak Spanish or German, there can be a challenge to order something different from the menu at the bar by the pool. Lots of staff do not speak English. They are polite, smile and nod while you talk, but they will always bring you stuff exactly as it says on the menu.
German hotel: up to 90 % of the guests were Germans and the average age was 75 (my mom felt young being 63). It is also very obvious during dinners these guests are considered as the "most important" where the butlers attend to these guests quite a bit.
Rooms: they are very clean, alright size, air conditioned, lots of towels, bathrobes, safe
Fitness area: very nice, clean
Swimming pools: clean, salt water one has massage jets and it is really nice, the big one is okay (and there is another one for kids), clean
Food: very good (we tried all the meals and it is very nice)
Aqua fitness: slow and boring during week (should be called yoga and stretching), great during weekends (good music and it is possible to make it as challenging as you wish).
The hotel as an expensive five star hotel is not the top notch. Staff is very nice and doing their best, but middle management (butlers morning and evening shifts and receptionists) should be handling guests in the better manner.More
Nena N, 190479
Fabulous hotel in great location
Just back from a fabulous week at this lovely hotel. We found all the staff friendly, hotel clean, food excellent. Travelled with my sister and stayed in a suite as mum was meant to be with us but unfortunately she broke her elbow and couldn't travel. The hotel was a short walk from the restaurants and shops. We walked for a good hour each morning. The entertainment in the hotel was pleasant and enjoyable after dinner. The adult pool area was lovely and the beds really comfy! We would definitely return to this hotel we were made to feel very welcome and I cant fault it! More
Lovely hotel but not a quiet room
Just arrived back from a 10 day stay. Overall stay enjoyable.
However what was disappointing for me was that I emailed the hotel twice before arriving to request a quiet room and was told I had one. The room we had was facing the pool on the third floor and was probably about the noisiest one we could have been given. There was NO soundproofing in the room from the music played during evening meals and then into the evening, so no chance of relaxing before 10:30 when it stops, although on later nights in our break additional music started from the bar which could also be heard in the room. Most of the rooms face this direction, with the sea view rooms getting some possible respite.
The first evening we arrived when we were massively tired we were woken by a 3 tenors tribute act yelling into our room. Not appreciated at all. Other nights were sometimes quieter, but none of it was any good.
We had a category B room which was spacious with a lovely bathroom and great shower. However our supposed double room was two single beds with individual duvets, so more of a twin room. The room was carpeted, which was unusual, and the air conditioning was ok. It had a small fridge which allowed some room to put our own beer in.
The guests at the hotel are mostly German with French, British and Czech seeming to make up the rest. We were often addressed in German by the staff, and I understand it's a German owned hotel.
There are lots of positive things however, the food is excellent, although very limited choice on the fixed menu nights and we often had to go to the vegetarian option as the other options didn't look nice. It's four courses with only 2 or 3 options to choose from for the 3 savoury courses.
Barbecue nights however are excellent with some of the nicest meat I've ever eaten. The dessert, which is buffet style, is gorgeous with lots of choice and changes each night except from some of the basics. Breakfast is pretty good, but sometimes big queues for bacon and eggs; the hot food is not buffet style.
All the staff are also excellent and very hard working. Rooms are done twice a day with a turndown service in the evening with evening giving a bottle of water and chocolate each. A bowl of fruit is provided when you first arrive.
We spent our time by the adults only pool which is salt water and heated to 30C. It's a lovely pool, although most beds were taken/reserved by 10 with only some left that don't have umbrellas. What annoyed me was that people reserve them and then don't turn up until midday. Seems unfair to me. The beds are comfortable and the pool boys work very hard.
The hotel is spotlessly clean and in pretty good condition. Internet ok, although did see, to go down on occasion and was often slow in the evenings.
Overall, I would come back to Gran Canaria but not to this hotel, still overall good holiday.
MANAGEMENT SWITCH OFF AIR CON AT NIGHT!!
We have just visited this hotel and would like to share the following:
Pros: The hotel is lovely and clean, the staff are all very nice and helpful, the food is good, meals are eaten outside, atmosphere very calming and relaxed especially around the Adult pool, huge bonus that you are not crammed in like sardines. Gardens are beautiful. Entertainment - saw a good act on night the Three Tenors but were only on for 40 minutes then the hotel was dead as a do do from 10.15 onwards.
Cons: The biggest problem we had was the lack of Air Conditioning in the room at night, we went to reception on second day after being unable to sleep due to the Air Con not working, we were asked if we have shut the Patio door properly etc we replied yes, they looked puzzled but said they would get a Technician to have a look.
After our meal we asked at Reception if our Air Con in the room had been sorted out, the lady we spoke to had very broken English but we managed to understand that it was but if we was not happy then we would have to speak to Management.
At exactly 2.20 am we both awoke again absolutely boiling hot, the air con was not working again, my husband went down to reception and it was explained to him that the Management switch the Air Con OFF for the WHOLE hotel at 2am EVERY NIGHT!!
it was explained that there was nothing they could do about it but that we should speak to the Manageress the next morning, this we did and she admitted that Yes they do infact switch the Air Con Off at 2am each night. We explained that we had had three nights of being boiling hot and unable to sleep, she said she was sorry and in broken English tried to fob us off with the Saving the Environment thing.
Well I'm sorry but when you book a Superior room in a five star hotel you do expect to have the luxury of Air Conditioning when its 27 degrees outside. This is exasserbated by the fact they put a thick duvet on your bed and the bedrooms are carpeted, all adding to the unacceptable heat in the room.
We holiday in the canary isles 4 times a year, we love this hotel but would not return or recommend this hotel to anyone purely down to the stinginess of the Management turning off the Air Con. I'm sure they will come up with a million excuses but if you want to save money then reduce the amount of times the towels in the room are changed (2) the chocolate on an evening and the pool towels could be used again instead of washed every day and guests getting clean ones daily.
Due to us not being able to sleep on a night and the fact we had a call to say a relative had been taken ill we booked the next flight home on our fourth evening there as we had simply had enough. They even charged us for the wine we had had a meal times 83 Euros which I must also add was like drinking paint stripper.
I LOOK FORWARD TO MANAGEMENT COMMENTSMore
A week on my own!
The Palm Beach Hotel is everything a hotel should be! The rooms are large and spotlessly clean, the bathrooms have lovely toiletries and robes and slippers, each room has a balcony with comfortable armchairs,
The breakfast was the best that I have had - ever! Dinners were delicious and the barbecue evenings great fun. The entertainment was charming, every night that I was there had a different act, from the 3 tenors to a Beatles tribute act.
The gardens and pool areas are spotless and beautifully cared for, all the staff in the hotel, the restaurant and the pool areas are wonderful, nothing is a problem. I was a single traveller and well into middle age but I was made to feel valued and appreciated, I felt comfortable and at ease and I was charmed by all the staff.
Certainly the best value for money that I have ever experienced, the hotel is part of a German group and runs like clockwork.