This retro-chic hotel has 2 heated pools set in lush gardens. There’s a long sandy beach on the doorstep, too.
The first thing you notice when you step inside this hotel is its striking décor. It was created by the prestigious Paris architect, Alberto Pinto, and is the epitome of retro-chic.
The hotel has 2 heated outdoor pools, as well as 3 restaurants and a poolside snack bar*. It’s just 3 minutes’ walk from a sandy beach, and less than a 10-minute taxi ride from Playa del Ingles.
Based on 525 reviews
- Official Rating
A la Carte
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner.
Facilities ► View all
Why not take the opportunity to relax and pamper yourself in this modern, well-equipped wellness centre? Enjoy a soothing massage, or any one of the many treatments on offer, or switch off with a soothing session in the sauna. Whatever you decide on, you will feel chilled and calm after your visit.
Health garden with Thalasso swimming pool
Enjoy a quiet stroll in the beautiful gardens before slipping in to the Thalasso pool for a soothing warm soak, to help you relax and unwind. In it's own, quiet palm filled gardens, the worries of the world vanish, allowing you chill and make the most of your holiday.
Whether you choose to dine outside on the terrace overlooking the gardens, or in the Alberto Pinto with 70s retro interior, this is the perfect place to enjoy an excellent range of cuisine. Listen to the rustle of the palm trees and watch the stars as you enjoy a drink from the range of local and international wines. Waiter service is available at times throughout the week to make things extra special.
TripAdvisor Reviews Show more reviews »
We stayed at this hotel in August 2014 for our anniversary celebration. We are frequent travelers and have stayed in many 5* hotels before. However, we must say that this hotel definitely stands out due to outstanding customer service. Everyone we dealt with tries to go above and beyond to achieve customer satisfaction. Special thanks to Santana who greeted us at the hotel and made sure we get everything we need. It is clear that he enjoys his job and ensures the guests receive outstanding customer service. We paid for type B room and received a lovely ocean facing room on the 5th floor. We received a bottle of champagne and fruits on the day when we celebrated our anniversary - a very nice and thoughtful touch that we didn't expect. We mentioned the day to Santana upon arrival and he made note of it. Our car was not picking us up until 5 pm and we asked at the reception whether it s possible to have late check out. They were really accommodating and arranged for late check out. Concierge services were excellent as well- very knowledgeable and always willing to help. We needs to restring one of our racquets and they recommended a very good place. Rooms: Always clean Turn down service is a nice touch with a chocolate and a bottle of water every day Negative: there is no iron in the room and you cannot get one from housekeeping either. That was very surprising to me as I have never heard that before. We were politely told that these were Health and Safety rules. They offer ironing services, however. Also, we had a twin bed as opposed to a queen or king which we would prefer as a couple. Not sure if they have any but would try to request next time Food: We chose half board and did not regret it. One of the nights we wanted to try a local restaurant and were able to swap our dinner for lunch at the hotel that day. The food at the hotel was excellent! We enjoyed the barbecue nights the most -you could pick fresh fish to be grilled for you. The salads were great as well! Breakfast selection is excellent and is 5* quality. Service was better during a la carte nights ( to be expected I guess) The negative is that a non smoking section is not on the best part of the restaurant ( away from the music band and action and under the staircase) Location Location was very good for us as we enjoy going to the he beach - 2 min walk from the hotel. You can rent 2 sun beds and an umbrella for 7.5 euros for the whole day. A nice promenade area along the ocean with bars, restaurants and shops is only 7 min away ( walking) as well. We stayed during the school holiday season ( August) so there were quite a few families with young children. As such, we really enjoyed the secluded area with a separate swimming pool for adults. This area is next to the spa - saunas and a salt room are open from from 4 pm. All are very clean, relaxing and quite! There is aqua aerobics, thai chi and yoga available daily . I only tried aqua aerobics and enjoyed it, especially with the weekend instructor. Getting a sun bed in this section was not a problem even at 11-12 am ( cannot comment on the main swimming pool) Tennis courts The courts were of good quality and in the shade in the morning ( before 10 am). Can easily be booked 1 day in advance at the concierge. We brought own own racquets but surprisingly their racquets were of decent quality as well. Overall, a wonderful hotel with warm friendly staff! We would definitely consider it for our next holiday!More
Darina123, London, United Kingdom
From the first moment you arrive you are looked after, we were too late for evening meal but the small selection of canapÃ©s brought to our room was enough. We stayed in a suite and have to say it was lovely, the furnishing were to a high standard and the bathroom was huge we even had 2 balconies to choose from. The food was fantastic and I have to say we tried everything on the a la carte menu, I even had seconds of the main course one night as it was so nice. Special thanks to Daniel and Pablo for providing a great service. When the a la carte menu was being served in our last week there was a childrenâs buffet which was really good as for the first couple of nights our son was a bit bored and very hungry by the time his meal came. The pool area is great we tended to stay by the childrenâs pool as we have a 4 year old, there were not many children there but he still had a great time. The kids club is a little too quiet we are used to more entertainment and enthusiasm it was a little too subdued and quiet so my son kept running back to us. The childrenâs play area in the afternoon does become a little too hot to use. The evening entertainment generally consisted of singers or a musician it was more for background music than to actually sit and be entertained on some nights. There was no entertainment for the kids so we generally did not go but watched from the balcony. We did cause quite a stir one night when my husband and I danced in the bar downstairs all alone except for a couple who joined us for 2 songs. People were walking past obviously entertained by us having fun. The hotel is kept spotlessly clean and well maintained. Love the touch of apples and oranges in reception area for you to have. My son does miss the fairy that would leave a chocolate on his pillow and arrange his pyjamas and cuddly toys. Our only issue was the smoking at meal time, there are no-smoking tables but they are will away from the main area round a corner so you missed out on the atmosphere. Our last couple of days were spoilt at meal time unfortunately by an English couple who turned up and just complained loudly about everything, but the hotel staff did a great job with them even providing meals that were not on the menu, my advice to these people is look at the hotel website before you book. We are already planning our holiday for next year and would love to return.More
joandste2011, Manchester, United Kingdom
Fabulous - can't fault it!
We stayed for a week half board and had the most amazing stay. The hotel and its resources were outstanding - wonderful room, great pools, smashing restaurant and bar. But what makes it a cut above is the service. Nothing is too much trouble. Everyone is so friendly and keen to make your stay in the sun a memorable one.More
Ok. Gran Canaria. Not my first choice. Booked at the last moment. Leap of faith. Boy, what a great great week we had. They actually have everything for everybody. If you have small kids, there is the kids pool and a great kids club. Parents have their sunbeds in front of that pool area. Other end of the resort is the 'adult' area. Super pool beautiful views of garden (loads of palm trees..). And in between the major pool area. This pool was never crowded, really, mostly quite empty actually. Enough sunbeds, not really annoying sunbeds reserving behavior at 7am. Food was, well, wow, fantastic. BBQ three nights a week with special themes. For me the quality of these type of restautants is determined by the quality of the desert buffet. And, 10+, excellent. Never hated so much having to make my own breakfast and diner again. We had 7th floor rooms with connecting doors. The beds are comfortably firm, some days they felt firmer then others (?!). Great wet work; I must have firm showers, and they have those! Surprisingly, all the people we met have been to this hotel before. Go figure. So, in conclusion, Gran Canaria is not my Island, will never be. Either to mass-touristy or to dry and rocky. This hotel, the constant 27-30C and sunshine however make me understand why people do come back all the time. If I run out of options (Maldives etc haha), I will surely be back.More
maartenrouge, Amsterdam, The Netherlands
This was our 4th stay at palm beach, we had a wonderful time as always, all staff very helpful and friendly, For a holiday with r and r this is the place to go, Food is good, the hotel is very clean and well kept, rooms are exceptional , Tony the chef makes the perfect omelettes at breakfast , Damien and Daniel during service give a great dining experience More
ruffus12, Norwich, United Kingdom
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Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.
Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.