This palatial complex has four huge pools and an artificial beach. And the real beach is about a 25-minute walk away.
The pools are one of the biggest draws at this lavish complex – there are four of them, along with an artificial beach. The real beach, meanwhile, is only 25 minutes away on foot.
The buffet restaurant serves international dishes and a few local specialities, while evening entertainment comes in the form of live music and shows. And the international à la carte is open all day.
TripAdvisor Traveller Rating
Based On 2009 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
4 outdoor pools
These four pools are linked by bridges and two of them are heated during the winter. They are shared with Maspalomas Princess and Tabaiba Princess. They come with sun terraces and a man-made beach laced with sunbeds and parasols.
You'll find breakfast and dinner on offer at the buffet restaurant along with show cooking in the evening. Lunch is offered in the buffet restaurant in the Tabaiba from 1pm to 3pm. Gentlemen are required to wear full-length trousers and a shirt for dinner.
La Hacienda Mediterranean à la carte restaurant*
This restaurant is open for lunch by the pool, with à la carte options and a tapas menu. Highchairs are available.
Rooms ► View all
Twin Room with Balcony or Terrace
Styled in modern furnishings and wam tones, these twin rooms come with either a balcony or terrace, for that extra room outside. They include a child's bed, shower, and air-conditioning.
Suite with Balcony
These rooms come with a sliding door separating the bedroom from the lounge.
TripAdvisor Reviews Show more reviews »
Not what is used to be
This September was my 3rd visit to this hotel. Last time was about 10 years ago and although the hotel is still very nice the food has gone down. I was really looking forward to the evening dinner and was disappointed. Where has the variety gone? I think the hotel is platinum but the food lets it down. The rooms are comfortable and the bathroom huge with a good shower. Hotel staff always helpful. Around the pool if you want a specific spot you will have to be up early to put the towel down. Always room under the palm trees and you can bed hop from sun to shade. Some people brought/ bought their own parasol, if you wanted one they were often left behind or handed in to Thomson as was lilos and air rings. Pool towels are provided free of charge. Safe 14 euro per week and you can hire a fridge. Supermarket and small cafe across the road. Not much else in the area but a taxi into Playa del Engles or Meloneras was 3.65 or 3.10 euro. I like Gran Canaries but I don't think I will be back here soon.More
Could be so much better!
Firstly let me start with this is not a bad hotel. Actually the hotel is really nice! So why only 3 stars?? Ok good bits first, Cleanliness - the hotel is very clean and is very well maintained, we couldn't fault this at all, the grounds are pretty stunning considering they are purpose built, huge palm trees, banana trees, you name an exotic plant and it's going to be here somewhere. 4 stars for the cleanliness. Amenities - There is one huge pool (not 3 or 4 like it says in the brochure/websites) although these are divided up by wooden bridges and outdoor bars/eating areas. But these are nice and big, loads of space for everyone and lots of shallow areas that you can stand up in. Inflatables are allowed but they are not an issue as space is plentiful. There are water activities like any hotel but not all day and not in your face. 2 Lifeguards are on duty at any one time. The hotel is joined to its sister hotel and amenities are plentiful, other than the pool area there are 2 outside bar areas with different types of entertainment, there are 2 indoor piano bars...yes full grand pianos! With live music on each night. The entertainment is a bit hit and miss as with any hotel. There are pool tables, table tennis tables, crazy golf, tennis, a great kids club (which is actually free) and a gym with shower facilities (which is also free) - 5 stars for the amenities! Location - Although it is called Maspalomas Princess the hotel is in the middle of nowhere (walking distance), its closer to Meloneras than Maspalomas. There is nothing outside the hotel that is within walking distance that you would want to see, no bars, restaurants, clubs, shops, and the nearest beach is a good 30-40 min walk, but all of this should be known before you go and for us it was just what we wanted it's only €3,50 in a taxi to Meloneras which is stunning. Great restaurants, amazing views. There is a Taxi rank in the hotel - Location 4 stars (depending on what you like) Rooms - the rooms are quite small and very basic, they are clean, tidy and functional, but basic. They could be so much nicer and do not suit the hotel. The bathrooms are very similar clean and tidy but not inviting, all ok if you don't plan to spend much time in the room - Rooms 2 stars. Now the bad points 1. The air conditioning - the air conditioning is not sufficient enough to keep the hotel cool, especially in the rooms. With air on on full our room did not get below 29 degrees. There were so many people complaining about this it must be a system issue. The air con looks like it was not upgraded when the hotel went through its last refurb. 2.. Paying for basic standard services. A safe and fridge are not luxuries that you should pay extra for. Having a lock on my fridge that I have to pay €2 for a day to keep water cold!! Are Ryanair running this hotel?? And paying €2 a day to give me peace of mind that my valuables are safe within your hotel...step up your game Princess! 3. All inclusive only bars. We were half board and all of the pool bars/eating areas were all inclusive only. Meaning we only had the option of 1 pool bar. 4. A la carte restaurants - well there are none. Advertised with 2...got none!! 5. Reception staff unhelpful. No interest in helping you with any real issues like the aircon or late rooms etc All in all we had a great time here, but read through the above before you book. If you know all the above and are ok with it then this is a great place to spend a week relaxing.More
Week is enough
Hotel looks lovely from first impression,but needs a bit of tidy up ,room basic air con.useless ,balcony was dirty we had ground floor but view was trees and bushes ,no chairs near swimming pools ,not everyone can lie on sunbed pool area was not cleaned in week and why oh why do they let people still reserve sunbed ,there was plenty .food was ok more of 3star .drinks were expensive for h b don't see why we should have to pay for water .Hotel is away from everything so need taxi to go anywhere resort of maspalomas was nice and clean .rep was ok but seemed more happy to enjoy nights out .entertainment was terrible piano bar would have been nice if it was actually played only had electronic organ .no atmosphere .More
Not like Princess hotels used to be
Lots of previous reviews have made statements I agree with. It's clean. One large pool separated by wooden bridges which could do with being replaced. Stayed on floor 2 where there's obviously been a flood as all doors and skirting affected. Food well below 4 star standard. Stayed in a Princess hotel years ago and the food was great and plenty of choice. There's nothing to do close to the hotel and not near the beach. Just over €3 gets you to a much better area. Can recommend the Grand Italia restaurant- great steak. A week is more than enoughMore
Risking repetition but this is important if booking this hotel. Salient points summed up: Positive - very clean, pleasant grounds, reasonable food. Negative - spoils itself by being mean on the little things which matter. No tea and coffee making facilities in the room. Extra if you want a fridge in your room ( it's there but it's padlocked shut unless you pay for it!), no wi if unless you pay for it, no use of safe unless you pay for it. My daughter and I are not big drinkers so the all inclusive aspect was not a big deal to us. No water at dinner unless you paid for it ! Seriously. ??? The hotel needs to realise that these little things make a difference. We left just feeling that all in all it was mean and that doesn't make you feel good. Staff mostly friendly although the staff at reception although being efficient enough could do with smiling occasionally . Like I said, it's the small things that make a difference.More
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Items marked with * incur extra charges which are payable locally