This family-friendly hotel comes with top entertainment for children and a laid-back pool scene for adults.
This place has got family holidays nailed, thanks to a great pool scene that includes a splash park. And between May and October, it’s a Thomson Family Resort, which means top kids’ clubs and child-friendly shows.
Dining highlights include a seafront tapas bar and a grill that looks like something out of the 1001 Arabian Nights. There’s a good sports line-up here, too, with things like 5-a-side football and tennis.
Based on 873 reviews
- Official Rating
Family holidays designed by the experts
- Thomson Kids’ Clubs
- Thomson crèches
- Parent & baby facilities
- Guinness World Records Days
- Family entertainment
- Free infant luggage allowance
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Daytime snacks, sandwiches, ice-cream and cake.
Facilities ► View all
3 outdoor pools
You've got a choice of 3 pool areas here. There's a sporty looking number, ideal for doing some laps to keep in shape. Or just chill out on the spacious sun terraces and take a cooling dip.
There really is hours of entertainment for little ones in this fountain and slide filled shallow pool. Even better there are sunbeds you can keep a watchful eye from, plus there's another pool right next to it for older ones and family fun.
Thomson Kids' Club May - 16 Oct
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. From May to 16th October.
Rooms► View all
connecting twin room with pool view
Connecting twin room with pool view sleeps up to 4 and has a kettle and 1 double or 2 twin beds plus a sofa-bed with pull-out bed as required. Most rooms are split-level with a number of steps. To have a connecting room you'll need to book 2 of this room type.
superior twin room
Superior twin room sleeps up to 4 and has a kettle, flatscreen TV, DVD player - DVD library in reception, welcome snack pack on arrival, upgraded furniture and soft furnishings, bathrobe and bathroom amenities. with 1 double or 2 twin beds plus a sofa-bed with pull-out bed as required. Most rooms are split-level with a number of steps.
TripAdvisor Reviews Show more reviews »
Great family holiday
Just returned home today from a two week holiday at this hotel. I was worried after reading some of the negative reviews on here as to what to expect. I did not need to be. We travelled as two families with children aged between 3 and 6. There are only a few negatives to report. First we had requested a high floor and two adjoining rooms. When we arrived we were on the first floor six rooms apart. The hotel did try to relocate us but as it was peak season were unable. This is more a fault of the travel agent than the hotel as to secure requests we were meant to pay extra at time of booking but were not told this at the travel agents. Also if u are on the first floor you do get alot of noise from the bar and entertainment areas which were located directly under our balcony. Not great if u want an early night for the kids but to be honest they were not kept awake by it. The rooms are large and spacious but I would agree with other comments that they need updating. However we found them to be clean and you really don't spend much time in them anyway. Having disney channel in English was also handy when getting ready to go out etc. Pools- there are three pools one with a kids slide. The sunbed reservations were not a problem despite other reports. Yes there are a few bizarre people that feel the need to set their alarms to grab the beds with a parasol by the kids pool. However, we would go down about half eight and always managed to get near to the pool. The lack of parasols at this hotel is a problem especially when most people there have young children. However there are plenty of shaded areas under palm trees to squeeze a bed under. The pools were clean. Yes there were a couple of times they were closed due to accidents in the pool but there are young children so its inevitable. The pleasing thing was that the pool attendents acted promptly and closed them to ensure proper cleaning could be done. They worked really hard to keep the area clean and safe esp when sadly so many people seemed incapable of cleaning up after themselves!. A big well done to them is needed. Food- excellent. Good choice and always being refreshed. Not just tipping new food on top of the old but actually throwing food away that had been sat a while and replacing with new fresh food. Chocolate fountain was a hit as was the carvery every night. Beach- the beach by the hotel is rocky but at low tide still great for a swim. We took a taxi to the sand dunes at maspalomas. 10 euros each way but well worth a visit to see and golden sand to play on for the kids. Entertainment- the entertainment team at this hotel are fantastic. Big daddy treats you to aquafit fun dressed as many different characters. The best was dressed as santa and a workout to christmas songs! Lisa lollipop and steady eddie work tirelessly to keep big and little kids happy and are a credit to the thomson team and to this hotel. Well done to you all for your energy and fun. The kids club staff are also excellent and we felt very safe leaving our children in their care. Trips - we found the thomson trips to be quite pricey. We did our own trip to aqualand. The bus took about half an hour and cost 7 euros for a family of four return which you catch right outside the hotel and it drops you at the door. It only cost 70 euros for entrance so roughly half the price of thomson. It has a good splash park for the younger ones too. Overall had a great hotel and would consider a return trip x More
Just come back from our family holiday (kids age 16 14 & 8) When we arrived we had welcome drinks. We were checked in & given our keys all within 5-10 mins. We had two rooms ( did ask for interconnecting doors but obviously there were none available but the rooms were next to each other) Rooms were very spacious even with a camper bed for my 8year old son. Plenty of sunbeds - could do with a few more umbrellas though - if you wanted a specific area for your sunbed you did have to get up early but there was always bed available. Would highly recommend this hotel - plenty going on for kids, the food was excellent plenty of choice, pool area was fab, entertainment was excellent, reps & staff were brilliant very friendly & approachable - absolutely everything was brilliant could not fault anythingMore
Left feeling unsatisfied
We visited gran canaria for this first time from 11th to 22nd August, paying Â£2,500 for 3 of us, ( 2 adults and a nipper). We arrived to the hotel and we're automatically impressed, modern, clean and fresh, look. Offer of champagne or juice on arrival into reception, Why your waiting to check in and obtain board relevant wrist bands. Pleasant staff and relatively efficient in dealing with what must have been at least 30 families checking in. The room was 907 which was clean tidy and spacious for the 3 of us. Being on the 9th floor gave fantastic views across the bay and sea. Little gripe for Â£2,500 I'd expect fridge to be stocked with bottled water upon arrival and potentially refilled twice a week as part of all inclusive, on the first day we we given a large bottle of water and that was it. On the table in the room there was coffee, tea, milk, sachets which once used were never replaced, a one glass bottle of eine some cardboard biscuits and a bag of crisps, again expectation would be that these were readily available and re stocked. The main bar area offered a good range of dnacks lunch gripe was that the floor and tables rarely got cleaned, however it was very busy and minimal staff in that area. Los nidos was the lunch area which was a nice area however I got bored with the limited and repeative choice avaliable me and the nipper chose to have snacks in the main bar. The breakfast and evening meal area was nice and clean and over staffed who were very polite and efficient. Food choice was good but we found it difficult most nights to find something to take our fancy, to me foods food and I understand cooking to bulk is Prehaps difficult but undercooked pork and beef meatballs and soggy enchallardas were disappointing to the say the least. The pools were brilliant our nipper loved it. The 6 am wake up call was ridiculous to reserve sunbeds took us 2 days to realise that the "reserving of sun beds is not permitted" sign was ignored and the staff didn't enforce it. The down fall with the pools was with some really ignorant people who appear not to be able to read signs saying no food to be taken to pool areas often resulted in dirty floors and items such as napkins, straws and plastic cups ending up in the water. Other gripe is sticky fingered so and so's stole money out of our bag from around the pool, this was in a zipped pocket and out of site, I suppose in hotel with 1500 people there's going to be a few thief's present, upon reporting it to reception got a we can't do anything and we have no cameras around the pool, â¬40 bye bye ( hope you get what you deserve thriving scum ) The kids club was great and the staff made a real impression on our little girl, so much so she was asking to go more and more, the entertainment team were fantastic with great energy, however over a 10 day period the evening entertainment for the kids clubs was very repetitive/ similar to the point I'm still muttering along to songs etc, On music I think a session I tunes is need as cartoon hero's and star trekking were played daily and began to grate. We tried to extend our room on the last day to 6pm so we could show etc to be told no, as it was required during the day the next occupiers turned up at 9 pm, we ended up having a 30 minute slot in the courtesy room to get 3 of us ready, no chance and so a real rush ensued. I left the hotel feeling disappointed that Â£2500 doesn't exactly get you a lot and we have better holidays been in 3 star hotels on half board, won't be returning. The thomson staff (advisors) we friendly and communication was very good, I do feel that they should make selves seen more often rather than hiding behind the desk in reception at certain times. Disco Darryl often round the pool saying hi is everything okay but what about the other 2 gave impression weren't interested. Lisa lollipop, steady Eddie, Courtney crush and big daddy well done and fair play your energy and enthusiasm is fantastic - what a team. So all in all fantastic weather but left feeling unsatisfied due money paid to was received. More
My Hotel Orquidea ORDEAL!!!
We stayed at this hotel for 2 weeks 4th - 18th August 2014 a family of 10, we had 3 children aged 5, 10 months and 3 months. Upon arrival at the hotel there is a beautiful table for welcome drinks, but funnily none where there for us, I didn't see any welcome drinks on the table my whole stay.. apart from a group of German arrivals!! We did arrive at midnight so asked at the bar for a drink were told that drinks finish at midnight.. we only wanted soft drinks for the children. Once in the room the beds were not made up correctly so had to make our way back downstairs to reception to ask for extra bedding. Anyone opting to stay in a standard room for 3 adults and 1 child is a NO NO!! Let me say a standard room yes could fit 2 adults and 2 children (a mum,dad and 2 kids) but not 3 adults, brother sister and mum and then a child, utterly ridiculous. For a child friendly hotel putting babies cots near open plug sockets probably isn't the smartest thing to do, everyone knows an inquisitive 10 month old will put their fingers in. We had to mention this twice to the reps before any covers were supplied. Sun beds this bit will make you laugh.. Your on holiday but have to get up a ridiculous o clock to get a bed with a parasol.. Kids need parasols on holiday all "kid friendly" hotels know this. We mentioned to the reps Darryl and Joanne about the parasol and they agreed with us that the parasol situation was ridiculous they said the manager was aware and was looking into purchasing more parasols but in the meantime we would need to buy our own.. which we did, bit of a joke on holiday buying our own parasol for the hotel. Next came booking excursions, I have to say Thomson really sell them to you they sound amazing but the reality is not quite what your sold!! Aqualand is fab however we were charged for the 3 month old and 10 month old. Once at AQUALAND there's a big sign 'kids under 2 are FREE!'. We did flag this with Darryl who tried to convince us they are chargeable but luckily the rep who was on the coach with us had written down FOC and signed it so he had to refund us our monies, eventually. We also went on the Pirate boat ride... anyone thinking about it please don't!! I've been on many of these over the years i do have a 5 year old son and have to say this is the worst one ever, I even heard the rep selling it to another welcome meeting and really wanted to correct her facts but thought best not too. Firstly its 3 hours sold as fun and games, Only one member of staff interacted on that boat and they played one find the treasure game with the kids. It was basically sail for an hour, jump in the sea, eat a stale tuna or ham sandwich and then sail back, also just to mention that its sold as a Thomson only excursion, but there were also Spanish people on this boat who hadn't booked with Thomson. The hotel itself is clean and tidy, however the actual hotel staff are rude and unhelpful. There are signs everywhere for upgrade drinks package spa seems they are just trying to make as much money as possible. The gym and spa are not included in the all inclusive although the Thomson holiday brochure mentions 3 swimming pools when in fact there is 2 that you can use and the other one you have to pay for. The food, breakfast is fantastic cannot complain, lunch was ok, beef burgers were fab! Chicken burgers ... please stop serving them not good! Dinner i personally found to be the worst ( went for many meals out) I think the evening menu could definitely do with being updated. There is an entertainment team who got the guests involved whether it be aqua aerobics or throw the bean bag, and love the King or Queen everyday! Big Daddy was a lovely chap and Lisa lollipop (aka energizer bunny) is lovely too. The kids club reps were really nice too. I have to say the Reps Sunday night show was really good and watching the Hypnotist is a must. No football as stated in the brochure, apparently the English are too rough, and no music around the pool, the foreign guests complain. Our Thomson reps I have to say I feel let down by, Knowledge of the area wasn't given until our last day and any complaints we had were not dealt with properly, a jokey immature manner. I personally think that reps really could do with more customer service training. My previous experience of reps is a more professional attitude. Ladies.. anyone with hair over crew cut length take your OWN hairdryer!!! The hairdryer is something from 1960s and most certainly needs updating. The maids were lovely and did change our beds everyday and left fresh towels. Beachfront location is pebbles with no sunbeds, there are sunbeds in a sandy area which are chargeable.. again another money spinner from the hotel. I feel that this hotels star rating seriously needs looking at and the price I paid to stay here for 2 weeks was certainly over priced. I am a frequent First choice flyer 3/4 times a year but I will never be staying in a Thomson resort again.More
shell c, Leicester, United Kingdom
Hotel Orquidea - great time
fantastic hotel everyone was very helpful and friendly this was our first family holiday and it was great could not complain about anything hotel was very clean food was fantastic. Evening entertainment was good and full of family fun this resort is full recommendedMore
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Items marked with * incur extra charges which are payable locally
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.
Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.