This family-friendly hotel comes with top entertainment for children and a laid-back pool scene for adults.
This place has got family holidays nailed, thanks to a great pool scene that includes a splash park. And between May and October, it’s a Thomson Family Resort, which means top kids’ clubs and child-friendly shows.
Dining highlights include a seafront tapas bar and a grill that looks like something out of the 1001 Arabian Nights. There’s a good sports line-up here, too, with things like 5-a-side football and tennis.
TripAdvisor Traveller Rating
Based On 970 reviews
- Official Rating
Family holidays designed by the experts
- Thomson Kids’ Clubs
- Thomson crèches
- Parent & baby facilities
- Guinness World Records Days
- Family entertainment
- Free infant luggage allowance
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Daytime snacks, sandwiches, ice-cream and cake.
Buffet breakfast and dinner.
Facilities ► View all
3 outdoor pools
You've got a choice of 3 pool areas here. There's a sporty looking number, ideal for doing some laps to keep in shape. Or just chill out on the spacious sun terraces and take a cooling dip.
There really is hours of entertainment for little ones in this fountain and slide filled shallow pool. Even better there are sunbeds you can keep a watchful eye from, plus there's another pool right next to it for older ones and family fun.
Thomson Kids' Club May to 16th October
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
Rooms► View all
Twin room sleeps up to 4 and has a kettle and 1 double or 2 twin beds plus a sofa-bed with pull-out bed as required. Rooms are split-level with 3 steps. Pool-view and Sea-view rooms are available.
connecting twin room with pool view
Connecting twin room with pool view sleeps up to 4 and has a kettle and 1 double or 2 twin beds plus a sofa-bed with pull-out bed as required. Rooms are split-level with 3 steps. To have a connecting room you'll need to book 2 of this room type.
TripAdvisor Reviews Show more reviews »
not what i was expecting
My main gripe about this hotel is that the bedrooms (split level) are NOT child friendly. When booking through Thompson i explained to the lady that it had to be aimed around my children who are 6 and 2. The room has a drop of almost 3feet with no barrier to stop you from going over the edge and no bannister on the steps. We spent our time in the room constantly worrying about the youngest falling over the drop! Not what you'd call relaxing. We also wanted heated pools as for the time of year we were going, January, i didn't expect it to be too hot. We were promised that the childs pool is heated, however the larger adults pool is not. I can confirm that none of the pools were heated at all. I asked the lifeguards and he told me that they don't have heated pools! My 6yr old and I tried swimming every day but with the water temperature close to 16C and the air temp not much higher due to the winds, we couldn't stay in the water long and it was safe to say we were both gutted as we love to swim. The hotel also has a kids club, "ideal for your little ones" I was told. There is no english kids club outside of the main March-October season, there wasn't even a little disco for the kids, so after dinner there was nothing to do except go to our room and panic about the kids fallinig off the drop. The hotel itself is nice, well presented and clean, and i believe that most of my moans on here are down to the travel agent rather than the hotel. However if you have a family with young children, i would advise against this hotel.More
chris w, Prestatyn, United Kingdom
This will be our 4th year at the orquidea and we can't wait. From the reception staff, bar staff, waiting staff, holiday advisors and last but most certainly not least Big daddy and his amazing team, Eddie, Lisa and Courtney. Nothing was too much trouble for them. I would certainly say that the entertainment made our holiday. The rooms are lovely and our room 1003 had a fabulous view (will be requesting that again). The restaurants and snack bar had plenty of choice and everyone was catered for. I have recommended this hotel to so many people and have made friends for life from it too. Keep up the amazing work guys. See you soon xxMore
Excellent hotel, great staff apart from the Thomson reps!
Came here with my grandmother on a holiday in September and we had a brilliant time and everything you need for a great holiday was on sight! The food was excellent and was varied and the entertainment team, steady eddy, Lisa lollipop, Courtney crush and big daddy where amazing in what they did!! But when it came to the holiday advisors that's another story, they didn't know anything about the resort when you asked them and the didn't even know what the duty free allowance was wasn't impressed considering this was our first time to Gran CanariaMore
Ljlawton2008, Blackpool, United Kingdom
Great food excellent accommodation and wonderful staff all under one roof.
Went to this hotel after xmas -great receptionists -never any difficulty getting information or an answer to any question . They were efficient couteous and friendly. ....... This was important as the rest of the guests-Scandinavians mostly seemed totally engrossed in their own matters- Meals were superbe and as we were all inclusive we ate and drank our fill. New Years was well organised with a breathtaking display of fireworks. The beach was good with a beautiful walk along the coast . Buses were cheap and easy to access with special tours organised by Thompson travel. I'd recommend Garbos -meal and music- The weather was just right for 'the irish' 20 degrees! All in all a lovely getaway, especially at this time of year. More
Exactly what you expect
I have nothing but positive views on this place. The staff are excellent,friendly and always on hand to help. The food choice is also excellent with different food each night. I would be very surprised if people didn't find something they like. The place is very kid orientated and so the place is perfect for families. There is plenty of shops and Maspalomas is not far so for a change of scenery. The beach is stone so it isn't ideal but the view is amazing so don't let it put you off! Overall this is a very good 4 star and if you want kids entertainment, all inclusive with good food, I honestly can say you will enjoy it. I can't guarantee the weather though:)More
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