This sea-view hotel hugs the beach and comes with a great pool scene, too. Plus it’s got 3 top restaurants.
The grounds at this smart, whitewashed hotel lead straight on to the sands of Esquinzo de Jandia Beach. There are 4 pools, too – 3 for adults, 1 for children. One of them even has an island-based cocktail bar.
For meals, you’ve got 3 choices – a buffet, a pizzeria and an à la carte place on the seafront. After dinner, there are live evening shows, and a choice of 4 bars.
Buffet breakfast, lunch and dinner.
Selected local alcoholic and soft drinks 10.00-23.30. Coffee, tea and cakes 15.00-17.00.
Snacks including toasted sandwiches, hotdogs, burgers and scoop ice-cream 11.00-18.00.
For breakfast and dinner. Buffet service with open kitchen. Enjoy the themed dinners which take place twice a week and sample the Canarian and Spanish cuisine. There's also the possibility of special diets and vegetarian menus on request. This place comes with a dress code for dinner, it's long trousers and a shirt with sleeves for gentlemen. This is a non-smoking restaurant and highchairs are available.
Twin room with sea view sleeps up to 4, with twin beds, a sofa-bed for 1 adult or 2 children up to 12 years. This room comes with satellite TV with limited English and radio channels and a mini-fridge.
We stayed our first week in a 4 star hotel in Caleta de Fuste and had a great time without any problems.
We chose the Fuertaventura Princess for our second week [15 to 22/11/14] with the same website based company [lowcostholidays.com], all inclusive and paid extra for a sea view.
When we arrived we given a room with no sea view and on complaining were told we could not be changed as the hotel was full.
- We asked to see a Manager but was told he had gone home [we said on a Saturday with guests leaving and arriving there should be a Manager on duty], the Receptionist [a Polish girl, Carolina] then phoned a Manager at home. We were then told we could change rooms the next day at 2pm.
- We wrote a complaint and asked for redress as the first day of the holiday would be spent in an unpacked Limbo waiting for the room change [all together we spent three hours trying to sort the situation out - by that time all we had time for to was to semi - unpack, wash and dress and have our evening meal - First day spoilt.
- The next day by the time Carmen in Reception had managed to fill out a complaint form, give us keys that had been wrongly numbered [ we were in 6205 - we were supplied for 6209, back and forth to reception and the two rooms ] the [paid for] safe did not work and had a maintenance man sent-out, we lugged our luggage and unpacked it was 6pm and the [2nd] afternoon had disappeared.
- We were told our written complaint and the complaint form would be dealt with by the hotels Director and we would be contacted about it, we never were.
- The Hotel / Management [if in fact they do exist] do not seem to have any concept of goodwill towards their guests, when large portions of our holiday are ruined by the hotels actions / fault - firstly an apology is in order and any redress offered / agreed.
The hotel is poor, from 8am till 4pm there was constant loud noise from the men working on the building work being carried-out on the accommodation at the hotel [phoned reception when in room next door - nothing done / did not stop], the food is average at best, the staff are thin on the ground / stretched and the Management [I suppose understandably] are in hiding.More
The Fuerteventura Princess. With Princess in a hotelâs title it kind of conjures up visions of tasteful, modern decor, excellent food, great service and top class facilities, in fact, everything youâd want to ensure the first class holiday you promised yourself. Well, sorry to shatter your illusions but you wonât find that here and âprincessâ this is certainly not.
My wife and I recently returned from a fortnights holiday at the 4 star+ Fuerteventura âPrincessâ where we stayed on a fully inclusive basis. We first stayed at this hotel some years ago when it only offered half-board catering. At that time we found that the service was very poor, particularly in the main restaurant, and overall we thought it poor value for money. Alas, I have to say that little has changed apart from the fact that they now offer fully inclusive although this does not include the room safe, which is E24 for 2 weeks, the wifi, which is expensive, and some local drinks are not included either. These days you will find that the buildings, fixtures and fittings are looking very tired and dated and in need of refurbishment/redecoration. The grounds are poorly lit and deters walking around the gardens in the evenings to stretch oneâs legs.
The dining experience in the main restaurant at dinner was quite nice and with waiter service for drinks there was a sophisticated atmosphere. The tables, if you were early, were nicely laid except for the lack of desert spoons. They only provide tea spoons at this hotel and it was the same for breakfast when you were provided one tea spoon for stirring your tea, eating your cereal, eating you boiled egg and your yogurt. Although at dinner you could find a desert spoon at the soup counter but extra cutlery was closely guarded, it seemed. I was also pleased to see that this hotel actively enforces the âlong trousersâ rule for gentlemen but the ladies could wear anything at all, and often did. It was also surprising that, despite a large sign at the door, many scruffy individuals still managed to gain entry to the dining room in shorts and flip-flops.
The food was a disappointment and not worthy of a âPrincessâ 4+ star hotel as it is invariably only luke-warm unless you find a dish that has just been brought out from the kitchen. Luke-warm also applies to the ice cream as there are no proper cooling facilities for it in the prevailing climate and even a fresh container of ice cream gets warm and runny in less than 10 minutes of it being brought out. However, there were always 3 different soups on offer and these were usually quite hot and there was also some excellent bread to go with it. There were 3 show-cooking stations (2 at lunch time) frying/grilling meats but long queues often built up and this led to undercooked chicken and pork being served. The practices and habits of some of the chefs did not inspire and good hygiene practices were often lacking. An outbreak of the Noro virus would certainly concentrate minds on these issues but until then there will continue be lots of stomach upsets amongst the guests, as we discovered and experienced. The dining room waiter staff are, for the most part, pleasant and friendly and try hard to please but there was an obvious staff shortage and they were under pressure.
The Pizzeria, the only alternative to the main restaurant, is only open for breakfast and lunch. We were surprised to find on arrival that the La Choza (a speciality restaurant), as advertised on the First Choice web site as one of the 3 restaurants available, was closed for 6 months. To cope with this closure the Pitzzeria, an open fronted facility, was pressed into service to cover and crammed with extra tables and chairs to the point where it was overcrowded at peak times. Why people ate there I do not know. It was nothing less than squalid, the staff were often rude, unfriendly and had a âcouldnât-care-less' attitude. The poor quality food on offer, consisting mainly of salad, burgers and hot dogs, is left uncovered, is fly infested and unappetising. Bread rolls and buns are left uncovered in the heat of the day and after about an hour crumble into crumbs when cut to take a burger or hotdog or whilst eating. All hot food is invariably cold. This place is a real health and safety nightmare. Smoking took place with impunity at all the outer row of tables and the smoke drifted into the rest of the dining area over non-smoking diners and children. The staff seemed unable or unwilling to deter those smoking. This restaurant demonstrates the management's complacency over their no smoking rules and complete contempt of the non-smoking quests.
The main restaurant also had outdoor dining facilities which we would have liked to use but it was impossible, again, due to the impunity and abundance of smokers. One morning at breakfast there were no boiled eggs or fried eggs on offer. A fellow diner in front of me asked the chef if he was going to do fried eggs whereupon he flew into a rant, most of which was unintelligible, and flatly refused. After this episode he would fly into a raging shout at any other member of the cooking staff who emerged from the kitchen. All were shocked and it was about 45 minutes before another cook was found to fry eggs. In the main restaurant breakfast coffee is provided in flasks and even at opening time (07.30) the coffee is invariably cold. Alternatively, tea and coffee etc can be obtained from one of 3 hot drink machines. These machines dispense 8 varieties of beverage through one spout which means that only one person at a time can fill a cup or jug. The machine is slow and many people fill small jugs creating a queue. During the peak periods there are probably over 2 hundred diners in the dining room so you can imagine the frustratingly long queues that build up at these machines whilst your breakfast gets cold.
Service at the Reception is slow and poor. When I complained about the smoking in the Pitzzeria the male I spoke to displayed a could-not-care-less attitude and even defended the practice. When I told him that I was a health and safety officer and that their facility did not comply with European regulations he reluctantly agreed to notify the manager.
Would I recommend this hotel or return to it? Definitely not.
A Four star hotel? Definitely not.
A âPrincessâ hotel? Definitely not.
Value for money? Definitely not.
Does anybody from First Choice stay at the hotels they advertised for holidays? Obviously not.
Does First Choice monitor the reviews for this hotel, and others in the âPrincessâ chain? Probably.
Does anybody in the management chain at First Choice get concerned about the reviews on the quality of the hotels being offered? I would think not.More
A once great hotel
We have stayed at this hotel at least once a year for the past ten years and have always enjoyed it. That said, over the past two years the standard has dropped with this year 5th to 16th November being particularly poor. We recognise that the hotel has kept costs down to stay competitive, but think that it has lost its way. The staff were friendly and helpful, trying their hardest to provide a good service but, staffing levels have been reduced drastically and this shows. One example, we were in the pool bar at 18:15 for a pre dinner drink. It was evident that the barman was trying to close up, no lights were on and he was shutting up the bar, (it closes at 19:00), we finished our drink and were then served our meal in the restaurant by the same man just after 19:00.
The hotel is being updated and work was going on throughout the week, involving loud power tools and plant, which meant quiet areas were at a premium. One morning a workman was digging up floor tiles within the poolside pizzeria as guests were trying to access the breakfast buffet right by him. The standard of the cooked breakfast in the Pizzeria was also poor with the food often cold and with normally regular food items such as cereals sometimes missing. Evening meals were generally good.
Like BenEtsis (See review "The race for the bottom has begun"), we will be looking elsewhere for next years break on the island.More
The race for the bottom has begun
This was an excellent hotel, been visiting on and off for over 10 year. Frustrated on my last visit in November 2014, that the hotel was increasingly 'all-inclusive' and restrictions imposed on 'all-in' customers to curb over indulgence and poor behaviour were also being imposed on 'paying' customers. The race for the bottom had begun. I notice in Thomson's 2015 brochure, that the hotel is only offered on the 'all-inclusive' basis. Time to find another hotel and operator. More