Families have plenty to keep them busy at this hotel. And grown ups will love the extra pools, restaurant and chill-out area they can exclusively use when they book an adults-only room.
Getting to the beach is easy here – steps lead straight to it. Meanwhile, the tropical gardens are home to four big pools – three of them just for over 18s staying in the adults-only rooms. There's a big buffet restaurant for families, and a place exclusively for guests staying in the adults-only section, too.
On top of pools and restaurants, the grounds are home to tennis courts, a children’s petting farm, and an adults-only wellness area. In the evenings, live acts take centre-stage.
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurant is included, and, if staying in the adults-only section, 1 visit to the Mediterranean restaurant.
Unlimited local alcoholic beverages and soft drinks 10.00-23.00. Afternoon tea also available.
Snacks, cakes and pastries at set times. Ice-cream 11.00-17.00.
Average monthly temperature and rainfall for the Jandia location.
TEMPERATURE (°C)RAINFALL (mm)
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Well, this has been a tricky review to write as we had a really enjoyable and relaxing 10 day holiday and have returned tanned and rested, but there were issues with this hotel.We always do lots of research before booking anywhere we stay and pay particular attention to Trip advisor reviews so we knew in advance about the different coloured wristbands and the wi-fi which is not included etc etc. The variation in guests' experiences did seem rather baffling however, but our attitude is always to have a good time and not to get worked up about little niggles, after all we're on holiday!
So here is our experience;
Flight / arrival.
Flight with Thompson was fine, no delays. Coach transfer was good, brand new coach and took just over 1 hr. Reception staff were very friendly & helpful with a glass of cava for everyone. Check-in was efficient, we asked if it was possible for tea & coffee facilities for our room as we knew this was not included, this was no problem & cost 12e.
The tea tray was delivered around 10 mins after we reached our room, so a good start.
Room / housekeeping
Room was clean (to start with) and nicely decorated, bathroom was adequate however no shower gel was provided. Bed was huge and very comfortable.
Over the course of our holiday the general standard of cleaning in our room was poor. The room was made up every day but the bedding was never changed and as far as we could tell never dusted. two large bottles of water were provided on arrival (amusingly too big for the small fridge), these were only replenished once during our stay, bit mean.
We found the general standard of food to be very good with lots of variety. Like most all inclusive resorts breakfast was the best and the desserts were poor.
The first night we were shown to a table and drinks were served by the staff but after that it was find your own table and get your own drinks. The self service was a bit chaotic at times and the enduring sound of our stay will be the crash of dropped crockery, cutlery & glasses by the staff which happened at EVERY service. The staff are very quick to clear tables, sometimes too quick whilst still chewing the last mouthful!
On the whole apart from one or two exceptions the staff were miserable and glum.
One or two were downright surly especially the bloke on the grill. Lunch is served in La Choza Restaurant which is not really big enough for the amount of people it serves, the outside grill has delicious fresh sardines most days, but avoid the hotdog sausages which are awful. Again the self service drinks makes this place chaotic with people coming and going constantly bumping into eachother, they really need to rethink this set up.
We had two restaurant bookings during our stay. The first was fine and it made a change to be waited on, but our 2nd visit was awful, the tapas starters were ok but the service was appalling and the main courses were cold and not up to standard, our desserts never arrived at all, so we left!
Bar / Entertainment
Waiting times were never too long even with a crowd but be advised there is no bar etiquette observed so it's a bit of a free for all. Once again the bar staff were a miserable bunch, especially at the chill out bar which we ended up avoiding.
The local drinks were fine, though there's not much choice of cocktails.
Entertainment was, being kind, dated. We mostly stayed in the lounge area and only went to one show (Celtic spirit) which we did enjoy.
Pools / grounds
There are two main pools, either side of the island bar Coco Loco, not connected. The shallow side is heated, the other side is not so a bit cold in April. But we found them both to be lovely and clean and not too much chlorine. Always loads of sun beds to choose from.
However the Chill out pool in the adult area can only be described as disgusting. The water is green and there are many missing tiles and being positioned directly in front of the toilets the aroma is foul.
The next level down is the relaxing area which has a beautifully clean small pool (not heated) and is very peaceful with a good view. There is
a self service area providing chilled drinks including Cava and peanuts / crisps.
Fenced off beyond this area is the small pool and terrace for nudists. The sauna and gym are between these two areas, so be warned you may see more than you bargained for if you pop in here to use the loo (my wife had this delight!)
The setting above the splendid beach is stunning, the view is beautiful and the beach is accessed by steps or a longer route to the right which is all slope. The hotel grounds are well kept very attractive.
Out and About
There is nothing to do outside of the hotel, no bars or restaurants or shops apart from the supermarket across the road.
We took a taxi into Jandia a couple of times, only about 8e which has lots of shops. We walked along the Prom into Morre Jable which is a lovely little town and had lunch twice here, Waikiki was excellent and The little fish restaurant right at the end of the front was very good too.
All in all we enjoyed ourselves, but wouldn't return. We've stayed in many hotels all over the world and can honestly say never encountered such unhappy and unhelpful serving staff, such a shame as the senior staff and reception crew were very pleasant and the hotel offers good value for money, we spent the holiday saying to each other "It's not like this in the Caribbean"........which is also twice as far and twice the price we had to keep reminding ourselves!More
hairnohair, Brighton, United Kingdom
Great beach location
Went Easter 2015, 2 adults, kids 8 & 5.
Pros - right on beautiful long sandy beach, great swimming pools, mostly decent food, fairly quiet, had perfect weather - sunny and mid-20s.
Cons - arrived late & took 1.5 hours to check us in, 5 year old was beyond tired so had to take him straight up to bed, so got no food or drink first night - not good start. No food or drink provided on long flight to/from Gatwick, recommend bring your own unless you like overpriced junk. Don't let Thomson persuade you to pay to pre-book seats, do it for free really easily online 7 days before departure, they're just trying to squeeze the customers. I was told they couldn't guarantee my kids would be sat with me or my wife unless we paid to pre-book seats. Good luck getting the plane off the ground with that then!More
Nick M, Witney, United Kingdom
I would like to start by saying that while I have nothing particularly bad to say about this hotel, I also have nothing good to say about it. Me and my boyfriend stayed in the adults only section of the hotel for a week. Before we went we paid for the upgrade to premium so that we got branded drinks and other small perks. One of these perks was that we were supposed to be served drinks to the table instead of having to get up to get them ourself, this happened most times at dinner but very very rarely at lunch. If we hadn't paid for this it wouldn't bother me at all - but apparently it was supposed to be part of the package.
The one thing I cannot fault is the room - it was very comfortable and the view we had was amazing. We were in block 9 which meant that there was nothing at all in the way to spoil the view and it was breathtaking in the morning. The bed was comfortable enough and the bathroom was nice - it could have done with a bit of sprucing up.
The cleaner came everyday but I don't think it was cleaned to a high standard. On one day the soles of my feet were black from walking around bare foot. Also, on two of the days the cleaner only left one towel.
There was also make up on the bedsheets on the first day which was not caused by me as I never wear make up to bed - I left the bed sheet off and assumed that it was changed - however I noticed on the second to last day they had simply put the dirty sheet back on.
The worst part of this holiday was the food. I have been all inclusive three times previously and each time the food was out of this world and there was a lot of choice. Whilst all the food was okay, there was nothing spectacular. there was also a very small choice. The way it was set out it looked as if there was plenty of choice but when you actually looked there was a lot of repetition.
Due to Tompsons advertising the hotel as a 5* I was expecting a 5* hotel and it definitely was not. I would say that it was a 3*. This is from a couples perspective and not from a family. I can definitely say that whilst Jandia was a lovely place, we will not be returning to Jandia Princess.More
Rachael M, lancashire
One week was enough!
A seven night winter break at The Jandia Princess was long enough. Fortunately had upgraded to adult only and were able to use designated areas i.e. pool and restaurant. Could have paid even more for the room and had dressing gowns, slippers, turn down bed service at night with chocolates left on pillow. NOT worth it. Even those who had paid the extra did not seem to get premium drinks included which are even more expensive. Some confusion as to who has paid for what, those with black wrist bands only entitled to premium drinks. Wifi an extra 19 euros per week paid at reception and pool towels only changed twice per week. Charged 12 euros for use of safe in room. Housekeeping very good, room and bathroom cleaned to a high standard. Large comfortable bed, infact can honestly say one of the best beds I have slept in abroad. Reception very helpful and pleasant. Bar and restaurant staff mainly helpful but a few were surly. Breakfast very good choice but evening meals a bit hit and miss. The Spanish themed night was the worst food ever but always a matter of taste. Sweets always excellent. Staff were a bit too quick with removing plates before finishing a meal. Lunch at the outside restaurant was ok but put off by the birds flying in and pinching uncovered food. This definitely needs to be sorted as it is most unhygienic. Evening entertainment most nights but did not like the theatre type lounge so tended to sit in the reception area and listen to the live music. Fairly pleasant but a bit on the amateur side. This area is in need of a makeover. The outside of the buildings are in need of a lick of paint just to bring it back up to standard. The gardens and pool areas are lovely and well maintained but quite a steep walk back up to accommodation. Steps down to the beach which will keep you fit and a pleasant walk either way along the sands, naturists everywhere. Have stayed at other hotels in Fuerteventura which were not all inclusive. Personally I prefer half board where you tend to get a better service.More
WHP300Helen, Stourbridge, United Kingdom
Excellent service best value
Although we arrived with over thirty others reception was fast and efficient. An excellent welcome with a drink provided. Nice clean rom. Wide choice of food in restaurant. All areas very clean and pool well maintained. Great service from all the bars.More