Families have plenty to keep them busy at this hotel. And grown ups will love the extra pools, restaurant and chill-out area they can exclusively use when they book an adults-only room.
Getting to the beach is easy here – steps lead straight to it. Meanwhile, the tropical gardens are home to four big pools – three of them are just for over 18s staying in the adults-only rooms. There's a big buffet restaurant for families, and a place exclusively for guests staying in the adults-only section, too.
On top of pools and restaurants, the grounds are home to tennis courts, a children’s petting farm, and an adults-only wellness area. In the evenings, live acts take centre-stage.
TripAdvisor Traveller Rating
Based On 2963 reviews
- Official Rating
- Lifts: 2 in the main building
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurant is included, and, if staying in the adults-only section, 1 visit to the Mediterranean restaurant. Unlimited local alcoholic beverages and soft drinks 10.00-23.00. Afternoon tea also available. Snacks, cakes and pastries at set times. Ice-cream 11.00-17.00.
Facilities ► View all
This is a large pool and sits next to the children's pool, so you can keep an eye on the little ones from the comfort of your sunbed. It's heated in winter and there's a sun terrace with sunbeds.
La Choza Mediterranean à la carte restaurant
Open for Mediterranean buffet breakfast, lunch and dinner, either on the sun terrace or indoors. You'll be able to help yourself to the buffet lunch or order snacks such as pizza, hot dogs, hamburgers and sandwiches. This restaurant is also home to show cooking, where you can watch dishes being prepared right in front of you. Come the evening, this place turns into an over 18s à la carte restaurant that's just for guests staying in the adults-only rooms. One visit per stay is included when you book into the adults-only area, and a reservation is required. This place comes with a dress code for dinner, it's trousers and a shirt with sleeves for gentlemen.
You've got a Turkish bath, Zen area, sauna, whirlpool and gym. And there's a variety of massages to pick from too.
Rooms ► View all
twin room with balcony or terrace
These twin rooms come with twin beds and a sofa-bed or similar. The sliding door opens out to a balcony or terrace. Your room comes with satellite TV.
deluxe twin room with balcony or terrace
The deluxe twin rooms are smart, fresh and bright, with air conditioning and TV included. For outside space you have a balcony or terrace. Your room will also come with extras including VIP express check-in, slippers, bathrobes and a turn down service. You'll also find facilities for making tea or coffee in your room and you'll have premium drinks served in the bars and restaurants.
TripAdvisor Reviews Show more reviews »
We had a lovely week at this hotel staying in a suite which was spacious , bedroom , lounge area , dressing room and bathroom with huge shower although sadly no bath. Bathrobe and slippers . Turn down service with chocolates and daily supply of water in fridge. Great spacious terrace with table chairs, row sun loungers and Bali bed all with sea view in secluded private area of hotel. The suite comes with a black armband , premium drinks, bottles of wine , free safe Although no free wi fi. Excellent choice of food at all times. Fantastic sandy beach accessed by steps from hotel. We walked for a couple of hours along it every day and even had a couple of dips. Fair few nudists but didn't bother us. In fact the hotel had a nudist pool ( sectioned off) . Two good beach bars . Most nights we went for coffee and cognac at the beach bar . Hotel coffee not good. We didn't frequent evening hotel entertainment as it's not our thing so can't comment on that. If you want a real value for money all inc holiday in a suite with premium drinks then the Jandia club is the place to go . Â£1600 , two people , one week !!More
Arrived home from a 10 day stay at the Jandia Princess on 11 Mar 17. Fed up with the winter weather, my wife and I decided we would take a quick holiday somewhere in the sunshine and elected to return to The Jandia Princess as we had not been there for over 3 years or so. Booking the holiday gave us our first problem. We are fairly loyal First Choice customers and sought their website as our first option. Suitable dates were soon found and I began filling the online forms, however, I stopped at the payments page whilst I went to the bedroom to get my wallet and cards. When I returned to the computer in less than 2 minutes there was a banner across the top of the page stating that the price had now gone up by Â£125. I was furious at this dirty trick, obviously designed to make me hurry up and buy, and I closed down the site. To make matters worse, I then received an email from First Choice saying that they had noticed I had not completed the purchase and with a click I could carry on from where I had left off, but there was no way I was going to. The following evening I resumed my search for a holiday and went back to First Choice to see I the price was still the same and low and behold the increased price was back to normal so it proved there was some underhand trickery going on. My wife convinced me to make a new booking to save time and trouble, so I did but my estimations of First Choice have fallen considerably if that is how they treat loyal customers. If you book , be warned. On our last visit to the Jandia Princess we were disappointed to find that standards had continued to fall over the years and the refurbishments had not turned things around. This recent visit showed that nothing had changed and the situation is even worse in our opinion. We checked-in at around 13.45 and were not surprised to hear that our room was not ready. This was understandable and we set off to the main restaurant to have a much needed lunch as we had left our hotel at Gatwick at 04.00. We did not rush our meal and took our time over a couple of drinks. About 2 hours later we returned to reception for our keys but the room was still not ready. A bit miffed, we went off to an outside bar and enjoyed a couple of pina coladas in the sunshine. Nearly an hour later we returned to reception and were told that our rooms were now ready butâ¦â¦â¦â¦...they could not give us a key as the computer that puts the key code on the cards was not working. We then had to hang around reception for 20 minutes until the porter arrived to take our cases to the room and he could let us in with his pass key. At least we could unpack but if we left too early we could not get back in. Although we saw many new arrivals getting an arrival drink, our coach didnât see any. Perhaps it is only the German arrivals that get an arrival drink. For an all inclusive hotel in this day and age, they donât give you much. We go regularly to other hotels in Gran Canaria where WiFi and safes are included and even though one of them is only a 4* it knocks spots off the Jandia Princess in all aspects, but noticeably in food quality and service. This hotel charges an extortionate 19 Euros per device, per week for WiFi and 17 for the safe. We also found that there are now 4 different coloured wrist bands denoting the level of extras you are prepared to pay for. All Germans are issued a red band and get the run of the resort, waiter service at meal times, premium drinks etc, etc and maximum attention from the staff. Black, silver and blue bands are for the rest of us depending on how much you are prepared to pay for what is on offer. Red and black band holders seem to be under the impression that they can go to the head of the lengthy queues that form at the bars due to the fact that there is rarely more than one bartender on duty. In fact, there seems to have been a cutback on staff as wherever you go the few staff around are always under pressure and rushed off their feet. It is no wonder that they never have time for a friendly smile or word. In the main restaurant it is the same story, tables are slow to be cleared, cutlery and crockery cleanliness leaves a lot to be desired and, horror of horrors, even the Germans get left waiting for the wine list. At times like that it is a good job the rest of us can serve ourselves the stuff they call wine from the drinks dispensers. To be fair, the Fuerteventura Princess next door (sister hotel) currently has construction work going on and it has caused a lot of complaints with their guests. The management solution has been to give all those that complain black wrist bands and permission to use the facilities of the Jandia Princess. This has led to overcrowding and on one evening the Jandia Princess closed the dining room doors half way through dinner as they could not cope. They currently donât tell you details like this on either web site, it appears. The quality of the food and poor choice is the worst I have ever had from the Jandia Princess but if goat stew and rabbit with rice is your thing, this is the place for you. They once used to serve great mussels and prawns and excellent fish. Now it is a few ok prawns, a few mussels that fall to pieces when you try to remove them (probably frozen or pickled) from the shell, tiny fillets of tilapia now and again and skinny mackerel fillets full of bones. Having said that, we did eat at the 2 speciality restaurants â El Lagar and La Choza and the food was excellent which shows that they can do it if they try. Our room was in the adults section and was clean, comfortable and in a good state of repair although there were signs of wear and tear despite having been refitted not that long ago. The bathroom was clean and tidy with a modern shower but they still havenât cured the problem of the water ceasing to run during high usage periods. I rediscovered this on the 3rd day just after I had lathered up my hair with shampoo and the water flow dried up. There are no lifts in the accommodation blocks so you canât avoid using the stairs. On leaving the room on day 3 we found the bottom step on the second flight of stairs had broken in half and the tile next to it was loose and sliding out. It was obviously a serious trip hazard, especially at night when the stairs are poorly lit. We reported it at reception. Nothing seemed to get done that day but on returning to our room the following day someone had moved the tiles to one side and placed a traffic cone on the damaged area, adding to the hazard in my opinion as a health and safety officer. It remained like that for the next 7 days after which we left. I can only assume it is still like that and nothing will get done until someone breaks a leg. Donât get me wrong, the hotel generally is clean and smart and is in an ideal location with excellent facilities. It is just that it is not well managed. As you move around you find evidence of lack of attention â doors that stick, hand driers that donât work, too few condiment sets in the dining rooms, infa red heater in La Choza that donât work, loose tiles on the pathways, and more. They could do with some military type inspections once in a while or teach the managers about the principles of GOYA. With the right attention this hotel could be the best in Jandia. On a final point, how on earth does this hotel qualify for 5* and be rated âPremiumâ. I would not rate this hotel any higher than 3* at best and I have been lucky enough to have been in 5* hotels around the world.More
Just what we were looking for
Ok, before you start to complain about something I hope youâve done your research first. After having looked online and in the Thomson brochure I googled the hotel and looked on their website. You can find out information about bands and what is included. Yes, the hotel is not new but it is cared for very well and is cleaned regularly as is the adult only pool where we had witnessed it being cleaned every day (not what I had read on an earlier review), all the pools are cleaned every day. Yes the all inclusive is from 10am to 11pm, as stated. But hey, if youâve been drinking all day do you really need to stay up until 1am and drink more?! Banding â I would not recommend upgrading to black band as the drinks were reasonably priced as if you do want any more to drink you can pay and would you really consume another â¬21 per person per day for another 2 hours (you have to upgrade for a minimum of 3 days) I think it is a very well organised and run hotel and the staff were very friendly and helpful. There are adult only and family areas to eat and it does get busy, what else do you expect from a fully booked hotel. The food was of excellent standard and varied every day. There are two other restaurants to eat in on the resort too but these do have to be booked on your day of arrival to ensure a sitting. There is not much around the hotel but I knew this from my research and we just wanted a relaxing holiday not venturing far and enjoying the peace and quiet. Lovely walks along the beach and relaxing at the adult only chill out bar was just we needed. By looking on the hotel website we found out that gentlemen have to wear long trousers and shirts for dinner, not necessarily long sleeve shirts but at this time of year my husband was glad of the long sleeve shirt for the warmth in the evenings, at this time of year the temperature does drop. There does not appear to be a dress code for ladies but I guess as long as you donât turn up in a bikini youâre fine ï At lunchtimes you can also eat buffet style in the La Choza as well as the main restaurant which unfortunately we only found out on our last day. The bbq takes place in La Choza and you can get freshly cooked steaks, chicken, burgers, fish and a wonderful choice of salads, cheeses and cakes too. As for the lack of WiFi â that is exactly what we came to get away from!More
Very helpful staff
Asked for easy access room as partner has mobility problems and we're given room close to all amenities plus two sun beds nearby especially for our use in case he couldn't get to the pool areas. All the staff did their very best to help. Quickly tried to resolve any small problems and worked hard to keep every area clean and tidy. Food was good and there were always plenty of places to sit and relax. 2 things that could be improved are to improve safety in the bathrooms - handles and non slip surfaces in the bath and the outside tile areas were VERY slippery when it rained on our last day.More
We have just returned from 14 days at this hotel. We stopped here on our first visit to Fuerteventura about 8 years ago. The hotel was excellent. The food was of a good quality with a good choice. It had the usual wide range of European fair to satisfy all but the most picky palate. We ate in both the specialist restaurants during our stay and really enjoyed the meals, particularly in the La Chose restaurant where the beef medallions were perfect. The rooms were large, clean and had a small but nice balcony with a table and two chairs. The bed was huge and very comfortable. We would have liked a folding drying rack on either the balcony or above the bath. Towels were changed on request and bottled water topped up as needed. A number of vouchers were provided for beach towels. We were in the adult section with silver wrist bands that allowed us to use certain extra facilities including the naturist pool and sunbathing area as well allowing us a wide range of local drinks including wines and spirits. The naturist area was very popular and crowded at times and could do with being expanded. This facility being one reason we revisited this hotel. Other reviews commented on the confusing range of coloured wrist bands and what this meant. We were clear before we went what we had purchased and what was allowed. We were quite happy with the locals wines, spirits etc we were allowed. Entertainment was provided each night but we preferred to find a quiet place for an after dinner drink. We would have liked a comfortable quiet area to sit without having live or piped music. The acts we did listen to were variable with one or two being very good and even got some of the older ones up and dancing! The hotel is situated above a nice beach with several banks of sunbeds (not owned by the hotel), beach bar and water sports hire centre. It is a steep climb down and back for the not so nimble but there is a proper zig zag path provided. Jandia can best be reached by either a longish walk south along the beach (be careful to note high tide times as certain parts are not passable at high tide) or by taxi (about 8 Euros each way). We paid extra for a room safe but did not purchase wifi as previous reviews indicated that it was both expensive and unreliable, We cannot comment on this as we took our own mobile wifi and purchased a data only sim card in Jandia. You will need to take your passport if you intent to buy a Spanish Sim card. The weather was excellent whilst we were there apart from a couple of very windy days at the start and the end of our holiday but we managed to find somewhere out of the wind to sit. All in all we really enjoyed our stay and the hotel. Our thanks to the staff who were, without exception, helpful and friendly; people who found this to the contrary must probably look to themselves and their approach to others. It is most likely that we will be returning again but we will not leave it another 8 years to do so.More
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