Adults will love the chill-out zones at this hotel. But there’s plenty for families, too, including a mini farm*.
Getting to the beach is easy here – steps lead straight to it. Meanwhile, the tropical gardens are home to 4 big pools – 3 of them for adults. There's an adults-only restaurant, as well, plus a big buffet place for families.
On top of pools and restaurants, the grounds are home to tennis courts, a children’s petting farm, and an adults-only spa. In the evenings, live acts take centre-stage.
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurant is included, and, if staying in the adults-only section, 1 visit to the Mediterranean restaurant.
Unlimited local alcoholic beverages and soft drinks 10.00-23.00. Afternoon tea also available.
Snacks, cakes and pastries at set times. Ice-cream 11.00-17.00.
A large size pool and just next to the children's pool, so you can keep an eye on the little ones from the comfort of your sunbed. It's heated in winter and there's a sun terrace with standard sunbeds, and Balinese sunbeds at a charge.
We got home last night after staying for a week. We couldn't fault anything about our stay(although my husband would have liked a better meat selection at meal times) our room was spacious and had its own garden, we got bottled water and various canned drinks in our fridge as well as tea and coffee facilities. The children loved the turn down service because they got a chocolate on their pillow at night! I read on some reviews that the pool was cold and yes it was a bit chilly when you first got in but you soon got used to it! We couldn't drag our kids out of it and it was very quiet sometimes they even had it to themselves on occasion. We didn't have to wait more than a couple of minutes for drinks and sunbeds were plentiful whenever you went to the pool. Our cleaning lady was lovely and went out of her way to help us at times(thanks to google translate ) The beach was beautiful and the sea was clear and warm. Our only gripe would be with other holiday makers that try to push in front of you all the time and are quite rude to staff which is awkward to watch....! Other than that we found all the staff friendly and helpful if you give them a smile you always get one back!!!More
Good Value family holiday
Yes this hotel has a few issues, mainly the attempt at segregating families & adults which fails dismally. The food at first was not the best but improved throughout the week & the lack of organisation in the food areas too was a problem.
If you put these to one side the hotel was spotlessly clean, staff amazing,pool & beach superb & drinks were good & every member of staff worked there hardest for you.
The rating given by Thompson of a 5T is completely wrong a 4T I feel would be much fairer & probably avoid all the negative comments towards this hotel.
Would I return? Probably yes as the Island is stunning and this hotel does represent good value for money.More
not a platinum hotel
Booked this hotel through thomson online, who didn't book us in the adults only section so b4 we even got there, they had ruined our holiday cos we didn't end up with seaview! The adults only is a bit misleading especially the resturant. We were told it's an adults only rest but it's only the seating area that is adults only. It was like being in a cattle market. Hellish!. Food is poor. The meat was very tough and the fish had bones in every mouthful. To get to the food was a awful experience everynight. Long queues, people treading on your toes to rush in front of you. Just awful. Nearly every morning we were there the milk had run out and we had to stand there with our cereal in our bowls waiting a good ten mins for them to bring the milk which was warm! I like my milk cold. They don't even say sorry for the wait. They don't mix the right foods together if you ask me. Nice chicken with a lovely gravy (only good thing they do) but then there is no potatoes on that night? strange to me. The adults only pools are very small and overcrowded. If you weren't down by 9/9.30am you wouldn't get a lounger. And no parsols! never been to a hotel that don't supply those. Familys get a blue wrist band, adults only get silver but if you upgrade you get black. With the black they got better drinks and they were served to you and you can jump the queue which is absolutley terrible. You can be waiting for 10 mins to be served and along comes someone with a black wrist band and they get served b4 you! How can that be customer satisfaction for the ones who have queued up first? Very very bad system. The staff here can hardly speak english so can never help you out. There were a few on reception who were friendly. The soft drinks are really really bad here. Most times all they tasted of was soda water, which you can see coming out as you pour. I don;t know how they can get away with this when they are offering an All-incl service with free drinks which aren't the proper thing. Also don't know about you but i would rather eat my food without flies all over my food. There are flies over everything in the cafe where you have to eat in during the day. Nothing is covered, terrible. Most days i ended up throwing stuff due to the amount of flies. The ice-cream was nice but selfish people kept leaving the door open so the ice-cream ended up just melting. Should be a better system in place for that. Obviously it was being wasted and thrown which i can't believe a hotel as big as this, they haven't cottoned on and made changes. This hotel is a very big hotel and the little things that mean a lot and make your holiday that bit special are over looked at this hotel. The maids work very hard as do the waiting staff. There aren't enough waiting staff though and us, the customers suffer due to this. Tables aren't cleared away quick enough and nor are the table cleaned properly due to the quick turn around they have to do. This is not the staff's fault but obvoiusly the managements. There was a lady (& sometimes a man) who would greet you on the evening meal. Now if all the staff had been like them, well maybe it would have been better. Also it states you get pool towels but you only get them changed 3 times during a weeks stay (or if you want to pay the high price to upgrade to black, you would get them changed everyday). The team who are in charge of the entertainment do work very hard, don't get me wrong, but the entertainment is awful. Again not their fault but the management. very outdated shows and very funny (which they aren't meant to be-sorry). Our pool that we used (the relax pool) was never cleaned the whole week. The tiles were sticky and long hair stuck everywhere the whole time we were there. The maids to me are also over worked and they do, do their best but i know they change the towels and empty bins but alot goes uncleaned. The grounds are kept lovely and if the time and money that was spent keeping the grounds so nice was spent in other areas of this hotel it would be a 4 star but never a 5*. We spoke to some people who had stayed in gran canaria at a princess only adults hotel and they said that was really worth going to and they loved it there. I think this one is just too big and things aren't kept on top of. So if you like your food and you like it without flys on, you like proper branded drinks, even down to soft drinks, you don't like to be on top on one another when you're trying to sunbathe on a lounger (you can actually touch the stranger next to you), you like half decent entertainment, and you don't have to upgrade (more money) just to receive proper branded drinks that were advertised in the first place, or to get pool towels everyday, or to be pushed in front of after queueing for 10 mins or more, then people this is not the hotel for you. Those who don't complain about these things then you are easily pleased. Because holidays cost alot of money and take a while to save up for so when i go away I EXPECT to get what the hotel are advertising. If you want an adults only hotel don't be fooled into thinking this will do the trick. At least the weather was beautiful which always makes things look better and you can make do but this wasn't cheap and quite frankly, I don't go on holiday to make do, DO YOU? so hard working staff but just not enough of them, which is a shame for them cos they do their very best. Bad on the people higher up. lastly the rooms here are all in blocks away from main reception area and most are quite a distance away from everything so if you have mobilty issue this is a big no no. Lots of steps to get from one area to another and coming back from the pool there is a incline. The hotel is not near anywhere so you would need to pay out on taxis. We hired a car but there is nothing to do on the island apart from a Zoo, but we went just for a rest, knowing it wasn't going to be a very pretty place to go off visiting areas. Thomsons should not advertise this as a platinum or 4/5*. very bad on you. Mind you if you can't get a booking right, there's not much hope you're going to get the rating of a hotel correct. For what we paid it was a utter rip off.More
julia b, west midlands
More like a 3 star
We stayed here as a party of 6 adults & a 2yr old. Upon arriving we waited a long time to be checked in, Champagne was offered around which I thought was a nice touch. We were told that 2 out of the 3 rooms weren't ready they would be another hour or so. Once we finally able to have our room keys they had upgraded us to a black band for the inconvenience. The rooms were spacious & clean. The main faults with the hotel are the location & food. If you want to be in easy walking distance to shops, restaurants or bars this isn't for you. Everywhere is a taxi ride away. Although there was a lot of choice of food, it wasn't to great quality. The late breakfast they do in bar next to the pool is much nicer. Overall the hotel was ok but certainly not worthy of the 5T that Thomson states. I wouldn't return because of the location & The price that we paid for a '5T' Thomson holiday it's not worth the money.More
Maids are thieves!
The only good thing about this hotel is the entertainment team they deserve 5 stars!! They seem to work from 9.30ish in the morning until gone 10 at night! And they are always smiling, dunno how they do it.
But as the title says, we got stuff stolen even though we used the safe....the safe you have to pay extra for?? Ridiculous! Staff are rude especially chus who works in the sports bar!
Ruined our 2 week holiday!
If you value your belongings don't go here More
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