Families have plenty to keep them busy at this hotel. And grown ups will love the extra pools, restaurant and chill-out area they can exclusively use when they book an adults-only room.
Getting to the beach is easy here – steps lead straight to it. Meanwhile, the tropical gardens are home to four big pools – three of them just for over 18s staying in the adults-only rooms. There's a big buffet restaurant for families, and a place exclusively for guests staying in the adults-only section, too.
On top of pools and restaurants, the grounds are home to tennis courts, a children’s petting farm, and an adults-only wellness area. In the evenings, live acts take centre-stage.
TripAdvisor Traveller Rating
Based On 1514 reviews
- Official Rating
- Lifts: 2 in the main building
Holidays in contemporary, premium hotels
- Choice of dining options
- Room upgrades
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurant is included, and, if staying in the adults-only section, 1 visit to the Mediterranean restaurant. Unlimited local alcoholic beverages and soft drinks 10.00-23.00. Afternoon tea also available. Snacks, cakes and pastries at set times. Ice-cream 11.00-17.00.
Facilities ► View all
You've got a Turkish bath, Zen area, sauna, whirlpool and gym. And there's a variety of massages to pick from too.
Daytime activity programme
Various activities to take part in, such as water polo, darts, aqua gym and pilates.
It's a hotel-run kids' club for children aged 4 to 12 years with a mini-disco everyday.
Rooms► View all
double room - adults-only section
These double rooms are in the adults-only section. They have a bright feature wall and colourful furnishings and sleep up to three with a double bed and a sofa-bed or similar.
double family room
The double family room has a bright feature wall and colourful furnishings making these rooms really stand out. The balcony or terrace also lets in plenty of sunlight giving it a warm feel. With more space, it sleeps up to four.
TripAdvisor Reviews Show more reviews »
Good holiday, but don't be misled by Thomson 5T rating..
We have recently returned from an 11 night stay, and overall we enjoyed our winter break here. Let's get the gripes out of the way first! We were led to expect stylish dining by Thomson's 5T Platinum Lifestyle description but dinner is standard all-inclusive buffet fare in a bustling, noisy restaurant. There is an a-la-carte option, but you are restricted to one booking per stay. For adults-only guests there is also one additional a-la-carte night per stay in the La-Choza outdoor restaurant. Both are a pleasant change from the buffet, which was adequate in as much as it provides something to eat, as long as you are flexible. There is always a freshly prepared fish and meat option on the grill, but other options often run out and were not promply replaced. We were served fish which was still uncooked in the centre on more than one occasion. The vegetable and salad selection is limited and repetative, e.g. if you want fresh peppers with your salad, the only option is to take those used as a garnish elsewhere. This was also the case at the lunchtime buffet in La Choza. Breakfast was also variable, e.g. cava available every morning, but fresh bananas, oranges and grapefruit only on offer sporadically. Even no raisins to add to the museli flakes on several mornings. Wrong priority here, in my opinion. The cava is very drinkable, though! You won't go hungry at this hotel, but the dining experience does not live up to the expectations given by Thomson's 5T lifestyle rating. This is not a hotel where you can make dinner the main way to spend and enjoy your evening, as we had hoped for. As others have said here, you do queue for drinks, especially in the main piano bar before dinner. More staff would help, because there is no self-service at any of the bars, except for the restaurants. The chill-out pool didn't look clean, we did not want to find out if the bottom was covered in algae, or if it was just the colour of the tiles.... Now the good bits. The hotel is immaculate in all the public areas and gardens, well done! Our room in the adult-only section was comfortable and modern. The bathroom was spacious, and the shower excellent. The maid service was very good. The gym is well equipped for weight training, but some of the CV equipment was out of order whilst we were there. Access to the stunning beach is directly from the hotel down some steps. Lovely walks in both directions along the beach. The naturist area is pleasant and relaxing, with sunbeds around the pool and in the adjacent garden, with lovely sea views. The chill-out terrace bar was a popular choice for a sundowner or two to end the day, and the coco-loco bar was a quieter alternative to the entertainment or sports bar after dinner. Some cushions on the seats would be a welcome improvement, however. The main lounge is furnished with comfortable sofas, and the live music in the evening provides a relaxing atmosphere. The location means that you are not surrounded by bars and night life, but if you are looking for somewhere to relax and unwind this hotel is a good value option, just ignore those 5T's! The official 4* is nearer the mark.More
tony_mee, Lancashire, United Kingdom
Jandia Princess- Royally Shameful!
At the Club Jandia Princess you're treated like anything but royalty- the customer service is lacklustre, grudged and downright rude! As a loyal Thomson customer I am appalled that this is what they class as a 5* All Inclusive. The term 'All Inclusive' by Thomson Riu standards means exactly what it says on the tin not so at the Club Jandia Princess where 'All Inclusive' is a three tiered system- and one you can 'upgrade' to for a hefty â¬21per person per day (â¬294 per couple per week)- on top of the Â£1180 we've already paid to Thomson? Atrocious. The rooms are comfortable in size but freezing cold- both day and night- I also had the pleasure of finding someone else's short and curly on my bed- delightful. The bathroom plug was rammed with blonde hair- neither myself or my partner are blonde bombshells so I can only thank the previous customer for their deposit. Our neighbours (upstairs and beside) seemed to have a good holiday- given that we could hear every part of their day through the paper thin walls. As a Thomson 5* All Inclusive you would expect towels and bedding to be changed dally- not here, towels are changed just three times a week with bedding being changed on our last day- probably for the benefit of the next poor sod. With all this excitement we'd built up a healthy appetite and made our way to the 'Restaurant' I use the term lightly as this is more of a chip-infested buffet free for all. As a vegetarian I wasn't overly impressed the veggie options on offer: the standard 'Chips' 'Potatoes' 'Broccoli' or 'Sprouts' resembled more of a Christmas dinner side order than an actual meal. Chips are the 'Dish of the Day' at Club Jandia served up at Breakfast, Lunch and Dinner. Dinner itself wasn't much better for my meat-loving partner- rabbit, goat and pork offered a slightly stringy lukewarm alternative. As we retired to the pool to 'digest' our offering we were puzzled by the non-staffed closed bars- is this not all part of the '5* All Inclusive'? The swimming pools were green on the bottom and swamp like with few water-babies daring to take a dip. The weather wasn't great- and we know that can't be helped so we decided to take refuge in the Reception Bar- with its leaky roof and towel strewn marble floor it was a bit like dicing with death- especially in heels! We will be making an official complaint to Thomson and hope our review is beneficial to those considering this hotel. More
From all the reviews written about this hotel appears to be a bit like Marmite, you either love it or hate it....well I wouldn't say hate perhaps but not liked very much. I have to say I loved it. Stayed here the 11th - 19th March and thought it was excellent value for money. Let me get the bad out of the way first. I did think the hotel was understaffed in the bar areas and you could wait ages for a drink. Most evenings you could stand behind 12-15 people waiting for a pre dinner drink, same by the adult pool in the day. It would help if the tea/coffee was self service in the day, then you wouldn't have to queue for it. On arrival we waited 45 minutes to check in and weren't offered a welcome drink. If they know 3 coach loads of holiday makers are all going arrive at once why can't they employ/train a couple more people to help with this? Right, the good bits. Clean , spacious hotel. Lovely well kept gardens, views were gorgeous. Plenty of areas to sit, sunbathe , eat, and relax. The food was really good. Plenty of choice, for breakfast , eggs, bacon, cereals, crepes, fruit, etc , lunch was either grilled pork, chicken , lamb, burgers, pizza , salads, or you could have a meat/chicken casserole with veg, and dinner, where on some nights there was smoked salmon or grilled steak, but too much choice to mention here. And to top it all off the wine was tap and very drinkable too, including the Cava! Entertainment on the whole was good (although they need to improve the mining) Beatles tribute band and Elvis were very, very good .(Not mined I should add) We also saw the Beatles tribute band in a bar just up from the taxi rank in Jandia on Friday night. That was a really good night. Think I must have danced all night! The beach is beautiful. It can be windy at this resort but more so at the hotel than the beach. We spent most of our holiday on the beach and hired 2 sunbeds with a parasol 4.50 euros each , so 13 for the day. Worth it in my opinion as they are seated in between wind breakers so no wind at all and it was so hot a couple of times you couldn't walk on the sand. Whilst it may feel a little chilly in the wind especially in the winter months the sun is still strong so make sure you drink plenty of water. There is a little place to eat along the beach if you turn left at the steps past the little place where the boats are. There is a supermarket across the road, from the front of the hotel. I know this is going to sound sad but worth a browse. Puts ours to shame. Everything so fresh and clean. And lots of choice. Taxis outside the hotel too. Takes 10 minutes to Jandia and 15 to Morro Jable. Both worth a visit. Summing up I would say this is a great hotel and good for all ages. If you have small children there is a mini club and if you have teenagers there is a games room where they can hang out, play pool, etc. Not a lot wrong with this hotel at all. Would I go again? Oh yes, definitely !!More
Helhols, Oxford, United Kingdom
Stayed at the hotel for our 20th anniversary. Went with Thomson s and the reps were excellent. Worried about previous reviews but we shouldn't have. It was spotlessly clean and all the staff were excellent would definitely stay there again.More
Not a five star as stated by Thomsons, however the hotel only claims a four star
Hotel very clean well maintained, food we where happy with good be hotter. If you are looking for the standards of a five star don't look here. We cleared and set our table at breakfast lunch and dinner very disorganised staff plus short staffed for even a four star. You will queue for drinks no waiter service here. Entertainment OK if you like shows done by staff however they were well thought out and it was something to do as the hotel is very isolated. If you are aware of this its not bad value for money We paid the extra money to go in the adult area is it worth it adult areas don't have many sun beds so you will find room in the non adult area there were times when the restaurant was closed off it was suggested we go to the non adult area which I refused the rooms were in adult areas so I not sure its worth the extra money. Would I go again doubt it I would go to San Blas in Tenerife that is Five starMore
Sandra B, York, United Kingdom
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