Adults will love the chill-out zones at this hotel. But there’s plenty for families, too, including a mini farm*.
Getting to the beach is easy here – steps lead straight to it. Meanwhile, the tropical gardens are home to 4 big pools – 3 of them for adults. There's an adults-only restaurant, as well, plus a big buffet place for families.
On top of pools and restaurants, the grounds are home to tennis courts, a children’s petting farm, and an adults-only spa. In the evenings, live acts take centre-stage.
Based on 1213 reviews
- Official Rating
- Lifts: 2 in the main building
Holidays in contemporary, premium hotels
- Choice of dining options
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurant is included, and, if staying in the adults-only section, 1 visit to the Mediterranean restaurant. Unlimited local alcoholic beverages and soft drinks 10.00-23.00. Afternoon tea also available. Snacks, cakes and pastries at set times. Ice-cream 11.00-17.00.
Facilities ► View all
A large size pool and just next to the children's pool, so you can keep an eye on the little ones from the comfort of your sunbed. It's heated in winter and there's a sun terrace with standard sunbeds, and Balinese sunbeds at a charge.
You've got a Turkish bath, Zen area, sauna, whirlpool bath, the gym and Balinese beds. And there's a variety of massages to pick from.
Daytime activity programme
Various activities to take part in, such as water polo, darts, aqua gym and pilates.
TripAdvisor Reviews Show more reviews »
Room for improvement
Having been here for a week already and with another week to go, I thought it right and fitting that I should write my review now. The hotel is superbly placed for its views of the Atlantic Ocean? The weather, as expected, has been all that we'd hoped for ; windy but deliciously warm. This is not our first time in Fuerteventura but it is our first here at this hotel. Our greeting in reception was fine - arriving late, we wondered if we'd be given a cold selection of food or something similar. The restaurant was still serving at 9.30p.m. and though supplies were invariably limited, we were pleased with what we were given. Our room is in block 7 and up to now, it has been kept clean and tidy and perfectly acceptable. However, there are certain areas which need addressing. The waste bins have no liners in them and often throwaway items are wet and sometimes smelly. The air conditioning system sounds quite noisy and seems effective but , in fact, it flatters to deceive. It is very noisy and emits little, if any, cool air. Similarly, there are no tissues or any paper napkins supplied which, in previous hotels, have been been available. Outside, on the complex, there is plenty of space for towels AT ANY TIME of day, and the frequency with which hotel towels area dispensed is great. Unfortunately, at times, it has been difficult to get a drink without interminable queuing but some waiters are adept at dealing with awkward customers. Getting down to the beach is not for the elderly or infirm for it is a steep descent to a stony and rocky surface before setting foot on gloriously golden sand. The walk either to left or right of the hotel is well worth making but the walk to Jandia and its market is not . The walking-round trip is all of 2 to 3 hours and the covered market is a BIG disappointment. Each stall seems to sell the same 'tat' . It is an experience not worth repeating! My biggest gripe, however, is reserved for the restaurant where the food and drink are in plentiful supply but much of the quality is only three star. Breakfast is the biggest problem where the chefs are unable or unwilling to serve a decent omelette - only ham and cheese are included in the ingredients! The finished article is slapped down on the plate and , unfortunately, it tastes as it looks. For cold drink, tomato juice is in copious amounts while a degree of patience is required before the orange juice appears. The bacon is tasty but there are no suitably cooked eggs to complement it. The evening meal is a much better experience when most of the staff seem to enjoy their work. There is variety and usually, the food is good. Being a 'fan' of the Canaries and the hotel Mogan Playa in Gran Canaria, in particular, it is hard for me not to compare and contrast. This hotel does not hold a candle to the Mogan Playa and yet, in theory, both are rated as four star. The staff and management here would do well to take note of what is done there and try to duplicate it. I am enjoying my time here but it could and should have been so much better! It is unlikely that I shall return.More
I'll break this review into two sections, a quick summary and a detailed breakdown for those who want it below. I stayed here with my partner for one week (6th - 13th Sept). As the title of this review suggest, this hotel has nearly got it but a few things, such as the banding system, guest wifi and aircon let it down. Would recommend anyone going to ensure they are 'Adult Only' (silver bands) and have a high up room on third floor as they have lovely views. Overall, we had a great stay and would recommend. Now for a bit of detail as to why this hotel is 'nearly perfect'. GOOD POINTS Grounds - The hotel view are simply stunning, looking out over the ocean and you never tire of having a croissant and a coffee each morning taking it all in. The general cleanliness of the hotel was superb, little wear and tear round the edges, but nothing that shouldn't be expected after what I imagine has been a bust season for them. The Balanese beds are a must, for €30 you get a private bed overlooking the sea, bubbly, water and fruit. A real treat. Pool - Fantastic, big, clean pool at a good temperature to provide some welcome relief from the 30°C weather. As there are a number of German guests at the hotel, I was not surprised to see the best loungers taken when we came down around 9am. However, there was still plenty of loungers available, which weren't in the shade but this didn't bother us. The 'Adult Only' pool area was lovely, great swim up bar, which was a little understaffed, comfy seats in the shade looking over the sea (and the odd nudist) and a better lounger than in the main pool area. Food & Drink - Good selection throughout the week, nothing spectacular, but nice fresh salads and a varied selection of hot food. Beer on tap is Estrella and refillable soft drinks available. My partner was particularly happy to see that Prosecco was available all day. On top of this there is a, limited, selection of pre-made cocktails and a 'Cocktail of the Day'. We ate in both A la Carte restaurants, La Choza was delicious! Room - We stayed in Room 3302, top floor and have no complaints except the shower bracket kept dropping the shower from its holder - little jumpy at 3 in the morning! Room was spotless, with a huge, comfy bed and a nice balcony looking out over the sea. The hairdryers are a little weak though, so maybe bring your own. Staff - Friendly enough with a basic understanding of English that got you what you needed. Happy to help where needed (excluding Monica on reception - more about her below). BAD POINTS Banding System - Despite being promised 'Adult only', we were confronted by a rather rude and unhelpful receptionist (Monica) on arrival who said that this was not the case. She then continued and said that we should 'be quick as people want to get to bed', not the kind of service I expected, especially on arrival. Anyway, we accepted and were advised to speak to Thomson the next day, who tried to help but couldn't resolve the situation. After feeling a little hard done by with our Blue bands, we decided to upgrade at the cost of €5 per day, a little annoying but we did feel it was worth it in the end. I feel the hotel needs to address this as, clearly, my partner and I were not a 'Family' and therefore felt we should be in the 'Adult only', especially as we had been guaranteed it. Drinks - This again links in with the banding system, guests with 'Black bands' are given access to freshly made cocktails of their choice throughout the day. The Blue and SIlver band guests are only given access to one 'Cocktail of the Day', which, when is to your preference, is fine. I feel that for the money the guests pay, we should all be given access to freshly made cocktails, not the pre-made drinks from a machine. AirCon - In the rooms, it was very noisy and didn't seem to produce any cool air at all. The restaurants, were even worse. Again, I would recommend the hotel look into this, especially when forcing male guests to wear long trousers. I feel smart, tailored shorts should be allowed. Please don't let the bad points here put you off staying here as we had a fantastic, relaxing holiday in beautiful weather, however I feel the above areas are stopping this really good hotel from becoming an excellent one.More
Joe G, St. Albans, United Kingdom
Good points Very clean mainly, the grounds were really well looked after, but surely it would be a better to sprinkle the grass at 6pm rather than 10am. No mosquitoes to report. Flies seem to be kept away by the breeze. Room cleaning is good. Food hygiene is on the whole very good .... But see below. Although we were primarily in the adults section, kids seemed well entertained. There are some very good staff, notably Monica in the main lobby, Erik, Lucia and Andriana. Bad points Poor service - restaurants especially LaChoza. Often tables were not available as the staff had not cleared/cleaned/setup. This should be simple as they do not serve food or drinks, but it happened time and time again. One morning, plates and food were not removed and the table was descended upon by pigeons, in a scene reminiscent of a Hitchcock film. The service in the bars was similar, having to return glasses to the bars through lack of staff. At one point we counted 17 people queueing for bar service. Antigua restaurant, definitely the low point of our holiday. This area is split into 2areas adult and family, the adult area is the most uninspiring area I have ever experienced for dining. The family area has white table cloths and was much nicer. But the biggest problem was the heat, even early morning. It was a most uncomfortable, most of the windows were bolted shut, possible due to safety issues. Meals were a bit of a bun fight and replenishment of food was not exactly a Formula One tyre change. Heat was also an issue in the main lobby and lack of airflow created a most uncomfortable environment. We believe that the excessive heat has led to us both being ill whilst there. In our humble opinion, the hotel is 3star at best, and we stated to the Thomson reps that we would not return to the hotel even it was free. We spoke with other people who shared similar views, so we find it difficult to believe those who rave about this hotel. As it is adjacent to its sister perhaps it would be better to have one hotel as a family and the other as adult/couples hotel. The island itself and it's people are lovely.More
Mark K, Liverpool, United Kingdom
As we booked through Thomson we didn't get a choice to book the rooms for the adults only but as we arrived me and my family upgraded to the silver band (€5 each per day) this was brilliant I enjoyed my stay very much and would book to return again , before we arrived I read some reviews which was negative but I'm not sure where they was all coming from??? The only downside I found was that the soft drinks was never really fizzy but other then that I found the food was great I would highly recommended to upgrade to silver band as I found the adults only pool really relaxing , the beach is beautiful but there is steps to climb down and also this is a council beach so you will have to pay for sun beds there is also a black band that you can upgrade to this is all bottle beer and drinks and also bottled water for this it is an extra €21 a day per person , the only downfall was the internet you do have to pay for this but the internet is a joke we struggled to get it anywhere but our rooms and reception although what made us laugh was we couldn't get it at the pool but manage to pick it up from time to time on the beach ?? , I would highly recommended this hotel I feel I have had one of the best holidays staying here ! More
Lauralawz88, Leicester, United Kingdom
Fabulous holiday here.
Just had 2 weeks here and loved every minute. We were adult only so it was peaceful. On getting to our room we had 2 bottles of wine olives and some cheese so that was welcome and a big bottle of water which we had filled at the bar every time. Food was really good and something for everyone. I don't understand people complaining about it there was plenty and always different. All inclusive is always cheaper drinks so this is no different, we were sliver bands. The staff were friendly and helpful when needed. We paid for the safe but you usually have to and it was very easy to use. The 2 adult only pools were really good, a bar at one of them and a constant supply of white wine and orange juice and water at the other. There was a naturist pool next to this one which wasn't very private as you could see through the slatted fence, quite funny. Would recommend this hotel to everyone and would come again no problem.More
eunice38, Leeds, United Kingdom
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