These twin rooms have a contemporary, striking décor with complementary soft furnishings. They're fully air-conditioned to keep the rooms cool and you can also find fresh air if required from the balcony or terrace outside. Other extras include minibar, satellite TV and Wi-Fi*. Rooms can be sold as a single.
These twin rooms are bright and modern with striking décor and complementary soft furnishings. There's a balcony or terrace if you enjoy some outside space and from there you'll have a limited sea view. Rooms are fully air-conditioned to keep them cool during the summer months. You'll also find Wi-Fi* in your room, minibar and satellite TV.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
Let me explain. Over the past few years my wife and I have stayed in a lot of RIU Hotels, as RIU members (Diamond).We collect points for each stay which then gives us special privileges as loyal guests, and allows you to swap your points against costs incurred at the hotel your staying at.
So having enjoyed over 10 excellent stays at RIU Hotels, we booked with confidence (via Thomson Holidays), for a months stay, from the 11th December 2015, which covered my wife's birthday, Christmas and New Year.
So using my RIU Status, I completed the special request form, asking for a high floor, and a sunny balcony. Also a table for 2, by a window in Restaurant second sitting. This was followed up with an email direct to the hotel, asking to book the al a carte Restaurant on the 12th December, to celebrate the birthday. No one replied to my direct email. (This should of been a warning to us).
So here goes my review...................................
Hotel location. Situated at the western end of Torremolinos (Maritimo). Accross the road from the main entrance is a number of bars/cafes a Supermarket, and further along a chemist. Further away you will find a Lidl and a Mercardo Supermarket, who's prices are cheaper than the supermarket closest to the hotel.
The other side of the hotel looks out over the sea and a promenade. You exit the hotel by the rear gate (security coded) Turn right and 5 minutes along just past Burger King is Benalmadena Marina, with all its shops bars etc.
Turn right and this will take you to the village of La Carilhula, with its old world charm of shops bars Restaurants.
So an excellent place to stay, and take in the local atmosphere. However I was disappointed with the Christmas decorations, one tree in the reception area, and a few things on the reception desk,with a lot of poinsettia's along a corridor So the hotel location gets 4 out 5.
Reception/Room. Upon arrival at the hotel, we were checked in and given a glass of bubbly. Then given a room and safe key, and an information sheet about the facilities at the hotel. Then left to find our own way to our room, also the first RIU Hotel I've stayed where they do NOT provide portage of your suitcases.
So off we went in search of our room. Upon entering (345). We could see it was very modern, with a walk in shower, however very small, considering we were staying for a month. Then upon opening the balcony doors we were faced with a high rise apartment block, that was part building site and looked part like a squat, with blankets curtains and other items hanging from balconies. Our balcony had no sun on it, and the side sea view was obscured by trees. So considering this was our room for the next 28 nights, I returned to reception to ask if a larger room was available, with a better view. To be told, "you booked a basic room with Thomson". I pointed out that I was a Diamond member, and she agreed to move us to a larger room (518). Again handed a set of keys, given no directions, and off we went again towing are suitcases around the hotel. Upon entering this room, we found it again to be modern but twice the size of the first room, however first impressions were dashed, upon going out onto the balcony, to find, we where right above the hotels service area, with its related noise, and we were also next to the lift shafts, and could hear the noise of the lifts going up and down continuously.As a result we decided to see if we could pay for an upgrade to a suite (If available). If not we would speak to the Thomson rep, for a transfer to another hotel.
So reception gets 1 out of 5.
So on the following morning (my wife's birthday) we returned to reception, and got an upgrade to a suite (039). Which was on the ground floor, overlooking the promenade and the sea, with a large patio area, with 2 sun loungers as well as 2 reclining chairs and a table. The room considered of a large double bed, 32" TV with several English channels. A lounge area with a sofa, arm chair and coffee table as well as 2 other chairs and table.
Bathroom was large with separate toilet and large walk in shower. However this came at a cost of 50 euros a day.
During are stay we broke a glass, which was not replaced by staff, until we replaced it with a glass taken from the bar. Also a paper table mat provided on the glasses tray, got stained after about a week, and was never changed. So even with paying for an upgrade, still little things wrong with the service provided.
So Suite gets 3 out 5.
On our first evening we entered the Restaurant at 7.50pm for the second sitting, We were not asked for our name or room number, but ushered to a table, (75) which was against a window (as requested) however it so close to the next tables and a fire door, that we had to disturb other dinners to get in and out. Then while eating I saw the head waiter walking around the room, shouting out if anyone wanted to go to the al a carte restaurant on the Saturday night. So I put my hand up, and this was my booking made (member my wife's birthday request).
On the Saturday morning I spoke to the head waiter, to ask if we could move tables,due to being jammed in, and if possible have a window table for 2, further around the dinning room. He did move us to a table with more room,(72) but not as requested. I watched over the next week as other quests were allocated tables for 2 in the window, and watched as quests came and left the hotel. So towards the middle of our second week, I spoke to the director one morning and asked if he could arrange a move for us. He took my details, but we never did get moved. In fact it made matters worse, as the head waiter from that day,went out of his way to avoid us, and never spoke to us again. Also at dinner, some evenings we waited up to 10/15 minutes to order a bottle of wine,as the staff always to busy clearing tables (no wine waiters). When white wine delivered to our table, had to keep asking for an ice bucket. Considering we were paying 12.60 for a bottle, you should get an ice bucket. The Restaurant was also over crowded, due to the outside area not being used, which made for an unpleasant eating experience. Also the quality of the food prepared was not up to the standard I have experienced at other RIU Hotels.However the al a carte Restaurant was excellent. No complaints there. But trying to book it was a night mare, having to chase the head waiter around the room to book it, except the head waiter refused to speak to you, so only got to go 3 times in 4 weeks. So the Restaurant or should I say the Dinning room only gets 3 out of 5,and that's for the hard working staff.
The bars and evening entertainment. This is the only department at this hotel that seems to work well. Pool bar service and food excellent. Evening service first class, and the entertainment not excellent but very good. Also the arrangements for new years eve were well organised and went off without a hitch. So bar service and staff get 5 out of 5.
So would I stay at this hotel again, NO. Would I recommend this hotel NO.More
disappoining - room numbers in detail
January 3rd for 2 weeks - hotel apparently was full!
we are riu diamond card holders & requested a room upgrade but not so - we had a room on level 3 in the annexe overlooking a side road where building work was being carried out so there was a lot of noise & dust from this site we did have a side sea view room 348 sun till about 10 30am but couldn't use the balcony because of the noise & dust
we were not acknowledged as diamond card holders until 5 days into our holiday where as new guests were recognised the first night in the restaurant we definitely felt like second class guests - germans & french seemed to get a lot more attention than any brits did
ROOMS - you will know if you are in the main block if your room is 1 - 18
main block 7 floors lifts in reception area
rooms 1 - 7 sun all day top floors have a marina view excellent if on high floor
8 - 11 have a full sea view
rooms 12 - 18 have a town view - no sun at all
Annexe rooms 19 - 64 - 4 levels 0 (B) - 1 - 2 - 3
0 on same level as pool no views just a hedge
19 - 28 face side of main block
29 - 35 have a pool view
36 - 39 have a full sea view
40 - 62 overlook the side street
63 & 64 overlook the hotel entrance
levels 2 & 3 have better views than lower floors
there is a lovely prom but a lot of restaurants, bars, supermarkets were closed the first week & slowly opened most all plastic chairs - drinks cheaper than hotel but not comfy- felt like sitting in a tent - not much outside hotel best bar was 'the ivy' much more comfy nearly opposite hotel to the right as was a supermarket & pharmacy
hotel prices lge beer 3.45
house wine white 3.30 poor
better wine in the bottle 3 sizes - rene barbier
25 cl - 5.25
37.5 - 7.25
75 cl - 12 60
same 75 cl bottle in supermarket 3.90
if you want want water with dinner it is 2.10E
not supposed to take plastic bottles into restaurant!!
wine bought in restaurant (barbier 12.60 E) can be corked & labelled & left in restaurant for another night or can be labelled & taken out & brought back another night (after of course been topped up from wine from supermarket @ 3.90 E per bottle)
tables in restaurant very close together
2 sittings 6pm & 8 pm - second sitting not as busy
ate in pool bar a couple of times - ok
marina 10 min walk but lots not open
other way more open
any questions just ask
no problem bringing food out everyone seemed to bring out bananas & oranges - hot water wasn't hot enough for a decent cup of tea so took kettle & had a banana & a decent cup of tea in room also took thermal mugs for hot & alcoholic drinks daytime & night time
we had 12 days hot & sunny sat on terrace on comfy seats most days if cooler sat in bar/lounge area
shows at night were dreadful
had a couple of snacks in pool bar not bad at all
there is an indoor pool & a gym accessed from pool area below the annexe
all in all we did enjoy our winter break because the weather was good & we used our Riu points to pay for food & drink in the hotel but we were disappointed at our treatment by Riu managed this is why we will not go back here again as this hotel seems to be more for german, french & spanish guests, we will reuturn to Riu Hotels where we will bw more welcomedMore
Greeted at reception with drinks, very pleasant helpful at all times, very knowledgeable about resort, bus timings, etc. Superb room in annexe on 3rd floor and partial seaview, exactly as we requested with afternoon sun. A comfortable chair in the bedroom would be nice - no doubt had I asked one woukd have been made available. The clleanliness everywhere was good. Excellent food at all times, piping hot plates, plenty of choice and show cooking. A little disappointed with our visit to a la carte restaurant, there is no cheese and biscuits. However this problem was solved very quickly and a table made available in main dining room to finish off our meal. The indoor pool closes at 5pm which I personally feel is a bit early, and water quite cold. Jacuzzi defunitely not warm enough for me and other guests using it. Superb location on beach. We were fortunate to have warm weather and sun every day although a bit windy in the afternoon. Guitarist was most entertaining, but other evenings a bit mediocre and too loud at times. We will return -one of our best Riu visits. Thank you. If you fancy a snack at lunchtime McJamon on promenade towards Torremolinas their toastas (â¬2) and churros (â¬1) are excellent value and beer less than a euro.More
We have recently returned from the Riu Nautilus, The hotel was reasonably near the marina and located well away from the busy N340 road but it was in a environment that is very built up and therefore quite noisy. The hotel is right on the seafront but has roads on all other three sides, two of which are cul de sacs leading to the beach. There were lots of suburban noise such as bins being collected during the night, karaoke bar, traffic, barking dogs, nearby hotels under renovation and medium distance building site noises in general. Whilst all this is beyond the control of the hotel, you should be aware of the surrounding environment as this is not a peaceful setting in the middle of nowhere.
The hotel itself is clean and seemed to have been recently renovated and decorated. The public areas are very much open plan and can get a bit noisy when busy. The wifi policy is positively Jurassic as there is only free wifi in the reception area but this is only 90mins per day as one continuous block, so if you log in at 8am to download a couple of emails, your time is up by 9.30 am and you can't log in for the rest of the day. This policy is daft as you can pop into almost any bar or restaurant in the area and get free wifi but if you buy a drink in the hotel you don't get free wifi (even with their inflated drink prices!). So the hotel lost a lot of business from us as we went across the road for a drink to use the wifi! The rooms were a fair size and we had a room in the lower wing on the marina side of the hotel. The rooms were clean and comfortable but there were no tea/coffee making facilities. The room lighting was a bit harsh and the bedside lights were not really suitable for discrete reading as they are so bright they can probably be seen from space.
The staff and management in the hotel were excellent and very helpful and professional, this is the most positive feature of the hotel. Meal times were a zoo as the restaurant is crazy busy and this time of year the terrace seating is closed so everyone is packed into the internal part is the restaurant. The tables were all very close to each other so don't expect an intimate meal with your partner. The food was cooked properly and the chefs did a very good job indeed given the mass catering they are servicing.
The hotel clientele seemed to consist of about 35% Brits, 35% German and 30% French Spanish Dutch Italian Irish etc. The grey euro was the dominant age group and whilst most people were pleasant and courteous we did find some Gs to be rude and pushy particularly those in groups of four, for some reason.
So, this is probably one of the better hotels in the area, whist it is away from the main roads it still can be a fairly noisy environment 24 hours of the day. It is perfectly placed for the beach and promenade and the staff were great. I have deduced one star for the terrible wifi policy which Riu need to address urgently More
Lovely winter week
Very nice spacious, clean hotel. Room was well appointed, plenty of storage space and hangers. Good walk-in shower. Situated in smaller block overlooking side street with partial sea view, but was quiet with no through traffic. Staff were very helpful and courteous at all times and a mine of local knowledge. a special mention to Javier, thanks for all your info and constant smiling face. Food was excellent, plenty of choice, all well cooked and lots of fresh fruit and salads. The A La Carte dining was superb, fillet steak melted on the tongue! All dining staff treated us with great respect (yes we are English), we did not notice any discrepancy, no matter what the nationality. The grounds are well equipped with sun beds, the pool looked lovely but not heated so was too cool to use. The gym was a nice feature as was the small indoor pool. We only have one 'criticism' to offer - the indoor pool closed at 5 pm, just the time we would have liked to use it. The location is excellent with a nice walk along the promenade to Torremolinos or Benalmadina. More