We stayed here for 2 weeks on h/b basis. The hotel has been refurbished to a very good standard but some of the old hotel is still evident. Lobby, bar area, pool, pool bar and restaurants all have modern decor and furniture. Staff are always cleaning and maintaining the hotel. Not all the reception staff are friendly but some are very helpful, more helpful than the Thomas Cook rep who is quite frankly useless. The waiting staff are really friendly though. For the pool you will have to put your towel on your favourite loungers early. However, the towels are threadbare. The pool is nice and overlooks the promenade and the beach. The beach is literally behind the hotel. The beach is dark brown sand and the sea is not clear but still nice to have a swim. The beach is packed with sunloungers so looks small. All in all beach is disappointing. Bar drinks are not really cheap and tab can get out of control. Food at the pool bar ain't cheap either but food is tasty and of good quality. Rooms are comfy and spacious with nice decor. The toiletries are cheap in the bathroom. The loo roll is thin. The bathroom towels are old and tired. We were on the 4th floor but our neighbours were noisy so we had disturbed sleep. Also, you can hear the cleaning trolleys being wheeled as the floor is tiled and everytime someone locks/unlocks their door you can hear it as this hotel doesn't have an electronic card system like other modern hotels. For the TV if you mess around with the remote you can get extra channels and change the language to English for some of the programmes. Well done husband! The only negative is there's no tea/coffee making facilities. At dinner you must choose your own table and sit there every night. Also you have to choose one of the two dinner sitting times and stick to it. If you want to change any of these speak to Manuel. The chef and staff are friendly but the food they cook is not very tasty. It is bland and boring. Some dishes are ok but for 4* I expect a wide range of international cuisine. Breakfast is much better than dinner. We went to the A La Carte restaurant once but again the food was OK and they don't change the menu throughout the summer period which is strange. We were charged 2€ as we wanted hot water for our own tea bags from home. We complained but were told that Riu hotels don't provide tea/coffee making facilities in the rooms. The asst manager said we were charged as the waitress had to bring us the hot water, milk and sugar. Bloody cheek! Would I go here again, NO.More
Another great holiday at the Riu Nautilus
Just arrived back after spending 11 nights at the Riu Nautilus and once again this exceptionally run hotel did not disappoint, providing first class service from all the staff who are a credit to the Riu. Having stayed here last September before we left I e-mailed the hotel to ask if they could possibly give use a room in the annex on floor 2 or 3 and they e-mailed me back to say they could not guarantee this but they would try there best. When we arrived reception stated there was a problem because we had only booked a standard room and not a one with a side sea view which we had the previous year. However as we had been there last year if we could wait 30 minuets we could have a room in the annex on floor 2 which had a side view overlooking the restaurant, pool and sea which was brilliant. So if you want a room on a higher floor you will need to book one with side sea view and these are charged an extra cost of 10 euros per night. We offered to pay this but they said as the basic rooms had changed location from October 2013 on this occasion we would not need to pay the extra money. All the staff in the hotel were the same as last year with the exception of the meet and greet assistant restaurant manager who was excellent with his customer care always walking round asking residents if they were happy or needed anything. Our waitresses in the restaurant Rocio and Sussana again provided great customer care and service. If you want a good night with friendly banter try Toms Tavern across the road from the hotel we spent most nights there good value and good measures for shorts provided by Michael and Andy and we met some great people, also if you want a good value snack on a lunch time try the Dark Side of The Moon pub. Come out of the gate from the back of the hotel turn left walk along prom till just before you come to the sign for the Pharmacy and it is on your left. Can't wait to go back again next September when we hope the weather will be as good as this year wall to wall sunshine everyday.More
My wife and myself holidayed at the Riu Nautilus for a week from the 18th May 2014, the hotel is really fabulous.
When we arrived we were offered a drink either soft or alcoholic while we signed in, the lady on reception was quick and efficient and we were signed in within a few minutes.
Our room was brilliant a really large room immaculately clean as was the bathroom, tv was large but I wish there was more English channels to choose from.
Our room was kept sparkling by Pepe the cleaner who was always happy and smiling, and helpful.
The view of the pool and sea from our balcony was to die for much better than the other Riu Hotels we have visited.
The dining room staff were always pleasant and helpful, as for the waitresses
around the pool they were like mini tornadoes always rushing to serve people
The manager was always on hand to answer questions and ask if we were enjoying the holiday.
We love this hotel so much we have booked again from the 28th September 2014 for another week, we highly recommend this hotel.
Bob and LyndaMore
blf10, newcastle on tyne
Well worth a visit made us very welcome lovely rooms,excellent food, and good position on the beach.on reception young charming young man javier. Will make u very welcome.entainment was on each night and was very good.few eating places around and shops in the Main Street.weather was very hot but there was plenty of shade around and beds.ŷMore
joycestenton, Grimsby, United Kingdom
Excellent hotel including staff (reception cleaning dining room). Food choice fantastic. Pool very good. No need to put towels out! Excellent beach across prom. Downside tv choice poor. Disabled fully catered for.More
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Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.