This place has been designed to feel like a South Pacific island. So there’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This hotel comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch place over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from 15th April.
Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club.
Snacks at certain times.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
I'll start with the good points as that won't take long.
The hotel itself to look at is amazing, very large and spacious with a tropical theme. The room was huge, very spacious.
Now the bad points I'll break down:
Reception- never enough staff, and the staff which were there were very rude and unhelpful. You could only book to go in the themed restaurants in the morning between 8 and 11. One morning we waited 20 minutes to do so and gave up.
Themed restaurants- once finally able to book for the Uru Wok, staff were very unhelpful and did not instruct what we needed to do. The place was almost empty and we were very dissapointed with the choice and quality. You had to choose your own meat and take it to be cooked. The meat was stored very unhygienically. Other people we spoke to that went in the Polynesia themed said the same. We ended up eating in the main restaurant.
Main restaurant- food was very repetitive and not a lot of choice unless you like chips, burgers and hot dogs. Most of the time it was cold unless you had the meat freshly cooked, which was a shame as some dishes tasted nice. The only thing that saves this are the deserts but major complaint with the ice cream. It was in little tubs rather then a proper choice and selection. Did not taste nice. The plates and glasses were often dirty. Sometimes you got drinks brought to you other times you had to get your own. Breakfast was probably the best part of the day.
Pool Tiki Bar- again cold hot dogs, burgers and chips etc. that was sat left out for hours and hours. Not much choice and poor quality. Brought down leftovers from breakfast and lunch.
Pool area- big but completely crowded by umbrellas and palm trees. Struggle to find a sun lounger not in the shade. Bins were often over flowing noticed many times it was the lifeguard tidying up. The pool was absolutely freezing and did not go in the whole stay. This hotel does not cater for when the weather is not 30'C.
Entertainment- for such a large hotel there was only 1 bar open, don't know if this was because we are still out of season. The cocktails were awful with far too much alcohol that they couldn't be drunk. The 'singers' that were on each night were absolutely terrible. The lay out of the bar is very strange too. The staff though were very friendly and always polite. There was also a dark theatre like room for the children's entertainment which was a very cold and strange atmosphere. On our last day it rained so we went to the bar only to be told we couldn't sit in half of it due to wedding party. The one and only bar available and it had been rented out. Absolute madness.
Facilities- toilets near the pool area, restaurant and bar were always dirty and broken with no toilet roll. This is completely unacceptable. And for the size of the hotel there were not enough.
Wifi- â¬12 euros for the week this should be free for an all inclusive. We did not buy as many people told us not to bother. It was cheaper as well to pay for a travel bolt on.
Safe- though not too expensive this should also be a free service.
Towels- also had to pay each time you wanted a clean one
Location- miles away from Benalmadena located at the top of a very steep hill. Though there was a free shuttle bus between 10 and 6 if you wanted to venture out at night you had to walk up and down to the bus stop or get a taxi which cost between â¬13- â¬15 to the harbour each way. Definitely worth a visit if not just to have some piece and quiet.
This hotel overall has a lot of work to do to reach a 4 star status. It should be advertised as a children's hotel. I have been to many family hotels but the amount of young children at this hotel was sometimes unbearable and over whelming even in the bar area running around and screaming.
We were so looking forward to this holiday based on 4 and 5 star reviews before we went were. None of it lived up to expections on the whole it was a very disappointing week! Looking back at reviews and current reviews now I don't know if standards have slipped or the little niggles should be read properly. Would not go back and would certainly not recommend.More
A kids paradise
We stayed here with children & grand children on 13th May 2015 for 1 week.
Everything about the place is geared towards the children's enjoyment. Water slides, pools, waterfalls and every other water amenity it is possible to have. Very clean and well maintained. Food was excellent with the kitchens concentrating on 15 or so main dishes rather than trying to produce 30 mediocre ones. The inside of the hotel contained a turtle enclosure and a large bird aviary which helped keep the children entertained. Staff were extremely friendly and helpful and could not be praised enough. Only down side for us was the location as there is nothing within walking distance to visit for a change of scenery although a regular bus service is available to take you into the adjacent towns - 3.3euros for a return trip to Benalmadena harbour ( 20 minutes each way ). Would recommend.More
Graeme M, 186317
We had Junior suites which was excellent - Facilities are excellent - All the staff are excellent - 24 in our party & all would stay there again - Only critical things I can say was that the themed chinese food was not a good menu , we also had to pay for wifi & the draught beer was poor quality for the standard of hotelMore
DAVID H, 227131
ALL THAT GLITTERS IS'NT GOLD
We booked this hotel as a family break for 1week for 6 adults 15th-22nd of May .This is my true and honest opionion of the hotel staff and facilites.
GOOD POINTS - The hotel is visually beautiful with a sub tropical theme .Large trees ,waterfalls, wooden Bridge, Large fish Pond .
BAD POINTS- The male reception staff rude ignorant and in need of a personality transplant .If you have to go to reception with an issue wait until the female staff are on the are much better smiley and helpful.
THE FOOD - Breakfast is good and what you would expect all the usual Scrambeld egg ,Fried egg, omlets, Spanish bacon ,Mushrooms ,Sasuage ,Tomato.
SNACKS - Very poor .Congeiled toasties, Hamburgers, sandwiches that are when not beign pecked at by the sparrows in the display are very dry no taste chicken nuggets again of a very poor quality and pizza of which is actually ok
LUNCH - very Average tasting food mass proudced as cheap as the hotel can make it.
EVENING MEAL - Sordfish ,Tuna Pie ,squid .I mean come on their was some chicken and pork dishes at times but in all many people just had salad from the salad bar just to eat something.The deserts were just gateau everyday with ice cream and some gelatine dishes .The food although edible will not have you speaking about it in a positive way .
THE CLEANERS - LAZY LAZY LAZY Do not expext to have your room cleaned every day although they do come in everyday all they do is replace the towels and make the beds .They dont sweep ,mop, polish or wipe the balcony was coverd in pidgeon droppings as were many of the balconys facing the road side of the hotel the dropping were spltters down the balcony doors windows too and a on the table and chairs they wd have you sit on this is not only disgusting to look at but also a health hazzard .The Thomson rep when confronted about this could only say YEH we do have a problem with the pidgeons at that side of the hotel your not the first to complain about it .WHAT come on thomson get a grip get the hotel brought to task ..Would we go back no thankyou this is a shame great looking hotel of which should be a thomson show piece let down massivley by rude incompetent staff with the food beign fit for locals who like to eat things from the sea .DONT SAY YOU WERN'T WARNED .spend your hard earned cash on somewhere else .
Lovely family holiday
We travelled as a family group of 4 adults and 2 kids (11 and 4). We found it to be a great hotel - junior suites are really spacious and clean. Food in the restaurant was always good and enough variety. If you want a snack by the pool the jacket potatoes were lovely. Bar service was OK, sometimes had to queue especially when it came towards the end of the evening. The hotel looks quite spectacular inside and has some really nice touches - the turtles in their enclosure were fascinating to watch - they actually move quite quickly, the tropical birds, the trees, waterfalls and fish ponds - really quite impressive. The spa was good and definitely worth a visit. We had great fun going down to the Beach Club on Julia - the open top bus! The water in all the pools was very cold - don't think they're heated at all which was the only real downside. We enjoyed it and all said we'd go back.More