Hotel Polynesia  

This place has been designed to feel like a South Pacific island. So there’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.

This hotel comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch place over at the beach club.

The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.

TripAdvisor Traveller Rating

Based On 1473 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 328Rooms
  • 8Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from 15th April.  Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club.  Snacks at certain times.

Facilities ► View all

Outdoor pool

A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.

Buffet restaurant

Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.

Beach Club

The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.

Rooms► View all

junior suite

These contemporary junior suites with their relaxing vibe can sleep up to four. They come with two beds and a sofa-bed. Cots are available on request.

suite

These contemporary suites can sleep up to four. They come with a large terrace with a whirlpool and sunbeds. Cots are available on request.

TripAdvisor Reviews Show more reviews »

Nice hotel, great for the family

This review is a bit late as we stayed from 12th - 19th April This hotel ticks all the boxes if you are happy to be somewhere where everything you need is under one roof. It is not a central location therefore if that is what you want this is not the place for you. We do not usually go all inclusive as we usually only use our hotel as a base and head off travelling and going into town for meals. We knew with this holiday we would stay put and so for the price we thought it was a great deal. It was!! The hotel is fantastic and not just to look at. We stayed in a family suite and it was perfect for myself, husband a 6 and 10 year old, separate room for us and children slept on sofabed in lounge. Clean with everything you need. The animation team try to keep people entertained without being too intrusive. The evening entertaininment was o.k, it was a real hit with the kids as every evening there was a kids disco entertained by the animation team with games and award ceremony for participants in activities that were held during the day and winners of the games during the disco - kids LOVED it. The food was good buffet breakfast with a huge choice and the same for dinner. The themed restaurants were not open as this was deemed as off peak, I believe they open in May. This place was perfect for the Easter break but an observation was that it would be chaos in peak summet season probably with huge queues for breakfast and dinner. There is also only one main pool so again it may be a bit crazy during the peak. There is the water park which is an extra bonus. A tip which might be helpful to note is that this hotel is part of a group, there are other hotels in the "Holida Village", Polynesia is near the top of a winding round but there is one where the water park is which is at the bottom and actually looked even nicer (it could be that it is more expensive), but there is a group of hotels so perhaps check out the others for suitability. The shuttle is great and we used this to get down onto the main road where you can get a bus into town, we did go to Torremolinos and also another day used it to go down to the beach, which was beautiful and very quiet. Would definetely recommend hotel, but for off peak. For a new experince for us going all inclusive, it was a generally good experience.More

Nadien2015, Essex, United Kingdom

Fabulous Family Hotel and Holiday

We're just back from a week's stay at the Holiday Polynesia Hotel. We arrived late on a Thursday night, arriving just after 10.30. When we got there check-in went well, it only took about 5 mins and we did not have to queue. Unlike many of the other reviews on this I found the reception staff throughout the whole holiday to be very professional, friendly and had no problems what so ever. When we checked out it was at mid day and to be honest I did notice a long queue forming at the check in desk then. My advice to avoid this would be go independent and book directly with the hotel and not through a travel agent who may drop you off in a large group. To further back this up I booked a suite room directly through the hotel, not available through Thomsons, and had requested a room with the longest sunshine in the afternoon. We got exactly that and when we arrived there was a cold dinner in our fridge for us because of our late arrival. This hotel really adds lots of little detail to things just to make you feel special or to make your holiday even better. Little things like at the restaurant reception area - where the children's food counter is there is a toy play kitchen for kids to play with, just a nice touch. The food in the restaurant was fine, my husband loves fish and was in his element at the variety of fish meals. I don't eat fish but I never struggled to find something - I was delighted that on two separate nights they had chocolate fountains - one white and one milk, absolutely divine. Our room was great, the hot tub was fab and a great bolt hole during the first three days when the weather was cold and not usual sunny Spain. The beds are quite hard but I was really comfortable and slept well each night. The rooms were cleaned every day, although one little negative here is that they are cleaned inconsistently. The majority of the days the rooms were cleaned immaculately but on two days the cleaner only changed the towels, emptied the bins and made the beds. Whereas on the good days, the sinks were cleaned, the floors and surfaces swept, my and my daughters nighties placed neatly on the bed. Not a biggie though but maybe something the hotel could bring up with their housekeeping. The facilities at the hotel are great, we loved the spa and indoor pools and if you have small children then the mini spa is just wonderful. The pool is very shallow so completely toddler safe and has small coloured balls in there, and little jets of water. The bowling is great fun and 3 euros for a game is not too bad. The entertainment was ok, we did have a little upset with them on one night though and I write this not as a complaint but hopefully they will read this and maybe not make the same mistake again but every night at the kids disco (I say disco but its usually just music games and I feel would be better just as being a kids disco where they dance), anyway this one night my five year old was playing with everyone doing musical statues. She was doing really well and was managing to stand still with such effort each time the music stopped all the children around her who had moved were being asked their name and then told 'juicy juicy bye bye' as they are sent to the stage to sit and wait until the game is finished. However close to the end she was getting too warm and left the dance floor to come and return her cardigan to me, when she went back to the area there was three or four children still in the game so she carried on. She was left in right up until the end, and I could see on her face she was getting excited that she might win when all of a sudden the entertainer just ignored her and announced another girl had won. My daughter was left standing there looking around as to what had happened, she was really upset by this. I explained to her it must have been because she had left the area to come and put her cardigan back but to be honest I'm not convinced that was the case and that they just didn't really see her. I didn't expect her to win and felt she would have been sent to the stage along with the other children but to leave her dancing right up until the end and then not send her to the stage or to say she was in second place and then just announce the other girl had won was sad to watch as she was left in the middle of the floor on her own. Other than this, and really that was not the hotels fault rather the British entertainer who also really didn't look on any of the nights that she really wanted to be there, I cant fault the hotel. The only other minor quibble is the very steep hill up to the childrens play area. We had a pram for our nine month old and I found the hill really steep to push the pram up and quite scary when coming down the hill. It seems strange to have such a steep hill up to an area where children and parents with prams will be heading too. However, we loved the hotel and the beach club is just great, its not that steep a hill to get to the hotel from the beach club, we walked it twice and both times took less than 5 minutes, but the bus service is fab. Tips for this holiday, go All inclusive, book direct and if you can stretch the extra go for a suite with hot tub. We will be back to this hotel without doubt and hopefully we'll go soon. Don't be put off by any negative comments as really this hotel does its best to do everything for families and couples alike and really does have the wow factor.More

Wendy B, Livingston, United Kingdom

Great holiday, but could be even better

The best thing about this hotel is the water park. There was plenty to do around the hotel and its pool, the animation team try to keep everyone entertained, but its well worth walking down the hill and back to spend day at the water park. Drinks are good, food is great, well stocked shop on site. Our party went all inclusive and would suggest anyone going to the hotel to do the same.More

Mr-MjT-1979, Milford Haven, United Kingdom

Lovely Hotel

We stayed at this hotel during the Easter holidays. We arrived after 10pm and after a long journey we were tired and hungry. The receptionist informed us the dining room was closed and they don't do snacks in the evening and nothing had been left in the room fridge. Apart from this bad start the hotel and rooms are lovely. The restaurant has something for everyone. The location isn't great.More

KirkcaldyLesley, Kirkcaldy

Good holiday room for improvement

We visited during the first week of the Easter holidays. Sadly the weather was poor 3 ok sunny days but pool was freezing so much that our kids lips turned blue! Weather out of anyone's control but wish the pool was heated. Asked to go to indoor pool which is in the spa but you had to book in advance. We arrived Tuesday & got a 1 hour slot on the Sunday! Thank goodness for Puka Puka kids club for the rubbish days. Kids could go in as often as they wanted for as long as they wanted & staff were lovely. Hotel is modern looks the part and was clean. Room was spotless but sofa bed had seen better days the beds were rock hard & shelves in wardrobes all broken. Extra charge for safe even though we were All inclusive! We had many UK channels on our room TV & music that played throughout the suite also. Food was ok. There was always plenty of everything & the buffet was different each day but it was lukewarm at best. None of the A la Carte restaurants were open yet as start of season. Would have been nice for a change. We tried to get a window seat each time as it was a bit dark inside. Entertainment was your standard rubbish that kids loved! So if they're happy we're happy. Lot of Animal themed shows which don't normally phase me but it broke my heart seeing around 50 people all flashing their mobile phone cameras in the Owls faces all at once & the snake- maybe not a great idea! It was so cruel. We refused to attend any other shows that involved animals after that!! Crazy golf has seen better days & you lose your deposit if you lose your ball even with its position on the side of a slope with holes in the fence!!!!! Beach Club is across the train tracks & dual carriageway which I did not realise until we arrived. Luckily there is a shuttle service every 10-15 mins so we never waited long. It was good but again not heated. No snacks available as it was the start of the season. Also you are not allowed any inflatables of any kind! In a water park! It is shared by 4 Holiday World hotels and was busy first week of April in rubbish weather! Cannot comprehend how crazy it would be in summer! We went All Inclusive booked through Expedia at what I would say was a fair price. We had YELLOW wristbands but there were all colours on other guests. Turns out after meeting people that YELLOW gives you premium service,drinks etc I had no idea this was not detailed when booked. Lucky bonus for us! The poor family we met had ORANGE & paid a lot more for their holiday than we did & had the basic amenities. We ended up using our bands to order all drinks so we all received the premium brands as this was not fair! They booked via Thomson - so beware!!!! They paid a premium for non premium service!!! All in all hotel was nice staff pleasant some areas could be better. Don't think we would return. More

Millhugh1, Carnoustie, United Kingdom

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Hotel Polynesia
Rated: 4.0 /5 based on 1473 customer reviews
from £193.28