The Hotel Polynesia has been designed to feel like a South Pacific island. There’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This place comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch spot over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
TripAdvisor Traveller Rating
Based On 2358 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from the 15th April to the 31st October, subject to weather conditions. Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club. Snacks at certain times.
Facilities ► View all
A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
Rooms ► View all
junior suite with balcony
These contemporary junior suites come with twin beds and a sofa-bed in the lounge area. You'll also have a kitchenette, fridge and satellite TV.
suite with balcony/terrace with private whirlpool
These contemporary suites come with a large terrace or balcony with a whirlpool and sunbeds. You'll also have a lounge, kitchenette with fridge and satellite TV.
TripAdvisor Reviews Show more reviews »
Great hotel but poor food
Great hotel amazing to look around great pool and rooms are amazing. But unfortunately that's about all that is amazing food is so poor chips hot dogs and burgers every night. Drinks are ok but if you want warm soft drinks then this is your place Togo More
Terribly Disappointed for our Easter break .......shame on you
We have just spent 10 days at the Holiday Polynesia and we were terribly disappointed. We went for the Easter half term and arrived on 13th April and departed on 23rd April. Having stopped at the two other hotels over the last few years, Holiday Palace and Holiday Village, we were really looking forward to stopping in this one. The positives. The rooms were modern but did not cater well for families. The kids have to sleep in the lounge with limited security to the balcony and front door. The food was OK but repetitive and like warm. Plenty of sunbeds for a busy period and so you could enjoy a lie in or a leisurely breakfast without having to queue for a bed. Pool opens at 10am. The lifeguard, Fran was the most attentive I've ever seen anywhere in the world and we always felt the children were safe and those that were unruly were kept in check. Use of the waterpark was good but do.not bother buying a ring as there was only one slide you could use it on. We couldn't use it in the numerous pool after being whistled at my a lifeguard. Taxi ride to Benalmadena Harbour was approx 13 euros each way and so went there for dinner one evening. The one hour in the spa was fun for all including children. Unfortunately that's all of the positives. For a superb meal out if you fancy a change, we highly recommend a fish and steak restaurant at Benalmadena Harbour. Delicious food and fabulous service. La Laguna. The children's club was great although our nephew only went on the last day.....typical 8 year old boy. Trips were not presented to us but having frequented the area, we knew of where to go.......luckily. Negatives We was in rooms 503 and 504 which couldn't have been more far away from the restaurant and pools if they had tried. My mum is disabled and asked pre arrival for a room close to the lift and amenities......not so with these rooms. There was no sun on the balcony at any point during the day. Do not accept rooms 501 to 508 if you are given them Very hilly and difficult to walk in places. Disabled people very badly catered for whilst was sad to see. No attention given or thought. One poor family who's grandma was in a wheelchair had to walk down the hugh hill to get on a coach for a trip to Gibraltar. Guests from other hotels were in ours a lot and we are sure they offered day trips as some days it was ransacked with Spanish coach loads for the day. The room was filthy throughout the stay. We even had to endure hair balls and dust from previous guests. The towels were often not changed and we had to call down for some. Same with replacing the loo roll and the bed sheets. The balcony looked like it had not been cleaned at in in 2016.....photos attached. Had more Bird poo on it than trafalgar square on a sunny day! Bring a shower cap if you don't want to wash your hair daily.....the shower is right above your head and cannot be adjusted. Wish I had packed one personally. Staff throughout the hotel were incredibly rude. Especially Carlos who was head waiter in the restaurant. The staff were frightened to death of him and would often not accommodate my disabled mother who needed a table at either end of the restaurant to give space for movement. Even when the restaurant was empty and we was first to arrive. The Jet 2 rep.......still no idea who it was as we never saw any representative throughout the stay. The TU rep was visible daily and very pleasant. Drinks were limited on all inclusive and a Mojito was an extra 5.50 euros. Very, very, very disappointed with Jet 2 having been on holiday 9 times with them in the past. We won't be again. EVER. The chap on reception, Antonio was clearly anti English/UK and would ignore us for long periods of time. Several people said the same thing. The Spanish were very well catered for from morning to night in the restaurant, bar areas, pool areas. The English were sadly seen as a pain. The play area for small children was OK but tired and the crazy golf was in poor state of repair. We did not see a cinema not saw an itinerary of films. All in all a pretty poor holiday in regard to accomodation and service but as a family, we enjoyed the time away together immensely. We will not however holiday at a holiday world hotel again as neither will several others who was staying in the same hotel. Same applies to booking with Jet 2. Such a shame.More
Chill out time
7 ladies of a certain age on a long weekend break had a great time at the Polynesia hotel , We had the rooms with hot tubs on the terrace the only problem was there were no steps to get in but that didn't stop us . The hotel was clean the food was good and plenty of it the Bar staff were superb all in all we had a good break wished it was longer . More
Stayed here for 4 nights over easter and i must say i was very impressed. A beautiful hotel. They have areas with animals in like the turtle area and the aviary which my daughter loved. The rooms were fab very spacious and also had a small kitchen even though we were all inclusive. The staff on reception, in the bars and in the restaurant were all very pleasant. There was a fantastic selection of food even though some of it was only lukewarm. My only complaint was that we asked to use the indoor pool as the weather was a bit chilly and we were charged 10 euros each for an hour which i thought was a bit extreme.If it hadn't been for that and the lukewarm food i would have rated it higher because it is a lovely hotel and we did enjoy ourselves,i would definitely returnMore
we stayed as a family of 5 in 2 junior suites with sea and pool view, we booked our own flights with EasyJet, transfer with hoppa, and booked direct with hotel, it took 25 minutes from airport to being in the room, hotel is lovely, our granddaughter loved the huge pool with all the different kinds of fish and the turtle pool too, apartments were great with plenty wardrobe space and a good size balcony,bathroom was well laid out with a good powerful shower and plenty hot water,loads for kids to do as has already been said,the waterpark was great for our granddaughter but water was freezing! but she didn't mind, all the amenities were not on at the water park every day,the wave pool and slides are only open on a Monday, Wednesday and Saturday at the minute, not sure when that changes,,we found the food generally good,there was always something to have, drinks were good too, all in all a great stay and would return,all staff were helpful and friendly, I mislaid my phone on day of arrival and couldn't get through to the minibus firm on my husbands phone, so I went to reception and the guy there got in touch with them and a little while later he rang the room to say the driver had brought my phone to the hotel! so thank you to the guy on reception, sorry I didn't get your name, and thank you to our driver from hoppa who went out of his way to bring my phone back.More
william m, 186394
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally