The Hotel Polynesia has been designed to feel like a South Pacific island. There’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This place comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch spot over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
TripAdvisor Traveller Rating
Based On 2488 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from the 15th April to the 31st October, subject to weather conditions. Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club. Snacks at certain times.
Facilities ► View all
A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
Rooms ► View all
Suite with Balcony/Terrace with Private Whirlpool
These contemporary suites come with a large terrace or balcony with a whirlpool and sunbeds. You'll also have a lounge, kitchenette with fridge and satellite TV.
Junior Suite with Balcony
These contemporary junior suites come with twin beds and a sofa-bed in the lounge area. You'll also have a kitchenette, fridge and satellite TV.
TripAdvisor Reviews Show more reviews »
We booked the holiday and specifically asked for a low level, pool view room. This was in part due to having a very young child. On arrival, checking in took over an hour where we finally were given a room (552), this was on the top floor at the back of the hotel and was totally unsuitable for our needs. I had to pay an addition £200 to be moved to a more suitable room. The shower base was cracked and the bidet had no diffuser in the tap spout. The beds were made every day, on occasion we noticed that sheets were moved from one bed to another. I have grave issues with the H&S of the hotel with many obvious issues being overlooked or ignored. Fire extinguishers were missing on my floor; others were placed in what can only be some random fashion, with one being next to a balcony at waist height with a 30 feet drop below. Fire hose reels were blocked by metal cages containing laundry. The pool areas and seating around it were in a very bad way. The pool was filthy, with mould growing on the grout in the pool. The edge of the pool was full of grime. The water was very cloudy and had never been properly cleaned; despite using a machine to graze the bottom for debris it never cleaned the grout. I suggest someone look at the Channel 4 documentary where this hotel is shown, the pool looks remarkably cleaner! The music played at the poolside was so loud we had to move further away just to hear ourselves talk, this was a daily occurrence. The wicker chair cushions were black with worn in dirt. Tiles and grates were broken to the point of being a trip hazard. In general, the sunbathing area was dirty and unkempt to a decent standard. The children's play area at the back of the hotel was quite frankly unacceptable. There we were weeds growing, cigarette ends and general rubbish about the area. The play area to the rear where the baby pool was had a loose rail on the climbing frame. In addition the toddler pool on the top right side of the hotel was a hazard. No sunshade was provided for the pool. The pool edge was concrete, which youngsters often grazed themselves on. The external metal fence had large gaps which a small child could squeeze through before falling 30 feet below. The shabby mini golf was falling apart, for some reason it had netting on the fence to prevent golf balls falling off the edge, this appears to be more important than actual child safety elsewhere? In addition to this, my own child was injured in a fall, so had to take her to the hospital to check that she was OK? This occurred approximately at 10am we went to reception and asked if we could go to see a doctor. I was told by one of the reception staff that a doctor would arrive at 12pm if we were happy to wait 2 hours? When you have child bleeding profusely from the mouth; it’s not exactly a great response. I asked if she could get a taxi to take us all to the hospital, the answer was yes. After waiting 10 minutes and still no taxi, I had to go see where it was? Her response was she forgot to order one! The baby sitting facilities were a complete waste of time, running from 10am to 6pm. This meant that my partner and I could not see any of the entertainment (starting at 9pm) unless it was pool side for the duration of the holiday. This is supposed to be a family friendly hotel; we did not find anything family friendly in regards to meal times and entertainment. The good points were the lovely staff, the large variety of food which was enjoyed by most I saw. If the above issues were resolved we would consider returning in the future.More
Excellent Holiday. Love this Hotel
We returned from this absolutely amazing hotel yesterday after 2 wonderful weeks and really could have stayed on so much longer we enjoyed it that much and sooooo didn't want to leave. From the moment we walked into reception we were taken back by it's 'wow' factor. Check in was really smooth and then, once again, hit by the 'wow' factor when entering the Junior Suite. The Suite was very big, modern and extremely clean. Even tho all inclusive, it has its own kitchen, bar stool, dining table, sofa bed, large tv on wall, plentiful wardrobe space, beautiful bedroom with two large double beds and a very modern bathroom with two sinks, free standing shower, seperate bath. Then walking out onto a massive balcony with access from both the living room and the bedroom was just wonderful. The views were stunning and amazing. The rooms were cleaned immaculately every day and towels changed every day. I am very fussy and never once had to complain we had wifi and it was abs fine too. Each day I went down for beds around 7 and stayed there reading my books, doing my nails and having a lovely cappucino whilst waiting for the rest of the family to get up. I like to get up earlier then them. People came down for beds at 10 every day too and still plenty of beds. Best I have ever known for beds tbh. The restaurants are amazing. The buffet restaurant was gorgeous and modern, plenty of varied food on a daily basis, served at appropriate temperature so ignore negative comments. Each meal time had a huge variety of English, Spanish, continental foods so always something for everyone. I personally, and my 6 year old, like to try the foods of the country we visit and experiment, whilst the hubbie and my 9 yr old daughter are not so experimental but we were all extremely happy as there was always more then enough variety for everyone. Breakfast included fresh omelette's and pancakes daily aswell as the typical english breakfast, all styles of eggs, lots of fresh breads and continental breakfasts including every pastry possible and plentiful fresh fruit, lunches and dinners have showcookng which always included fresh fish and a meat, aswell as plentiful local and world foods. Salad varieties were amazing as was presentation of food with things like cucumbers being carved as roses, the desserts r to die for and aswell as large varieties of desserts at lunch and dinner, there was also dark chocolate, white chocolate and cheese fountains with lots of choice of desserts to go into them and amazing cupcake nights. Thw views if eating outside r amazing, looking over the pool and sea. All drinks in restaurants and downstairs bar are served in proper glasses not plastic cups altho plastic cups round pool and entertainment areas which should be the case with young children about. The chinese buffet and Polynesian a la'carte restaurants were also gorgeous and need to be ore booked at reception. You can use both once per week. Particularly liked the Polynesian. Again food was outstanding and service was second to none. Breakfast with Worldy the elephant is based away from the buffet and has a smaller variety of breakfast but still nice and intimate. Worldy is brilliant too and quite cheeky. U and ur kids will enjoy him. This has to be booked through kids club in advance. We went 3 times and enjoyed it. The kids club is amazing. Both kids loved it and they do lots of activities inside and out with the kids. Each day bringing them out to pool for pool activities and dances, weekly foam party and evening disney show. My two and their friends were in the show. My son as Aladdin and daughter as snowflake was brilliant. The day and evening entertainment teams are out of this world. Could not fault a thing about them. They and kids club all worm so hard day and night to ensure that children and adults have the absolutely best time. Adults and childrens games and also family games are plentiful. Aqua zumba was amazing and I loved Richy, Joanna and Tamara from the entertainment team. Shows were absolutely brilliant. Particularly the white party, salsa night and broadway shows. The disney show is brill. There are also shows by outside entertainers such as flamenco dancers, magician, animal shows, il divo tribute. After each show entertainment staff get e1 up to dance. I loved dancing round pool too with the staff in particular to despacito and so did my kids. I loved the fact there was constant salsa and zumba music playing and never kept still as loved the music so much. The reception, restaurant, cleaning, bar, entertainment staff and lifeguards are all brilliant, friendly, fun and want to make you have the best time ever. On top of all this and the hotel being stunning you also have gorgeous turtles, water fountains, fish and birds at this hotel which the kids loved to see. The tropical style was amazing and very unusual it was lovely. The bowling alley was brill and we never used the cinema or the spa but they looked amazing too. Then you also have thr choice of the beach club which u can either hop on the open top free shuttle to down the hill, which by the way only takes 4 minutes to walk down and really isn't steep so ignore that, we walked up and down a lot and it was abs fine. The Beach club slides were brilliant and the amount of pools and facilities brill too. You can drink all day as part of all inclusive down there and can have lunch at the restaurant but if u r staying at Polynesia u have to book in advance as that is where the Village have to eat there lunch. I have to say you get a much better deal at the Polynesia as we can have our lunch at our hotel too but the Village have to make the journey over the bridge every day to eat their lunch at the Beach Club as they can't in their own hotel which I would find a pain if u r staying at your hotel for the day plus I found the beach club restaurant resembled that if a cheap canteen with lots of noise and plastic tables and chairs, plastic cups and not as much choice and variety as we got in our own hotel. We went a couple of times to the Beach Club but only ate their once as didn't like it and preferred to go back to our hotel. There is a lovely beach just a 10 minute walk from the hotel which has lots going on down there including watersports. Bus stops are just outside hotel with it being 6-7 euros for the family to go to Torremolinos, Benalmadena and Fuengirola. All very close on the bus and lovely. We ate out on days out and lots of restaurants available at decent prices too. Take a trip to Malaga Town if you can. All in all we had a fantastic two weeks and loved every single minute. I never had to complain about anything other then one or two fellow english tourists that want everything English....go to Butlins I say if that is what you want and bore off!!. I would hate to go to a foreign country and not experience their tradition. I embrace that and couldn't be more happy with the traditions the hotel brings. We all loved every minute and will definitely be returning. My kids loved all of it too. Thank you to all at the Polynesia for making our holiday a special one xxxxxxMore
We spent 11 nights in July with 2 kids, age 3 and 7. The hotel is stunning and huge. Very clean and hotel room very big with kitchen, dining area, large bedroom and bathroom. The food was great, even different themes ie Sunday roast, Chinese, Mexican on different nights, chocolate fountain some nights. It wasnt to repetitive, I dont eat meat but always found plenty to eat. You can also eat at the Chinese restaurant which we really enjoyed and the Polynesian restaurant but we didnt try this one, You can book at these once per week. The pool is huge with lots of sun loungers, some people did put towels out early but we found that the maids removed any that were placed down before 9am. The pool was constantly watched by 2 lifeguards who were brilliant and never took their eyes off the pool! Plenty of food served throughout the day at the pool snack bar. The beach club was much bigger and better than i expected, 9 pools, water fountains, pirate ship, it was brilliant. You need to book at reception the day before if you wish to eat there and need to do this early as we found it booked up by the afternoon. Its only a 5 minute walk away down the hill, so we usually walked there and got the bus back, the hill is quite steep and long but not too bad, if we didnt have kids we would have probably walked back up it. The bus is constantly running so you dont have to wait long for it. It cost us 13 euros to go into Benalmadina one day, it is too far to walk from the hotel, but there is also a bus that i think the rep said costs less that 2 euros each from the main road. We also went into Fuengirola one day, which cost around 10 euros, the beach here was lovely. Plenty of activities for adults and kids but no pressure to join in, we didnt use the kids club, the kids enjoyed playing in the pool, going to the beach club, the foam party that was put on one day and the large inflatable slide that was on another day too. The entertainment area is really big and spacious lots of room to sit and watch the shows, the kids also enjoyed the bungee trampoline and little racing cars which you had to buy tickets from at the bar. There is a little play area for little ones near crazy golf but this was a bit wobbly and seemed a bit unsafe to me so we didnt take the kids to that again after the first time. The only fault i can pick is that the grids around the pool/seating area were a bit wobbly and seemed a bit unsafe as though they could fall in at any moment. I would definitely recommend this hotel.More
Gemma H, 187053
Absolutely brilliant hotel very friendly
We stayed at this hotel 6 years ago it was great then and it's even better now Very clean and comfortable rooms, the staff in all areas ie reception, bars, restaurants ect were outstanding very polite and very helpful. Good selection of food and plenty of it The entertainment was brilliant especially white night the entertainment staff was outstanding The water park was amazing we decided to have the vip area for 60 euros well worth every penny waiter service every hour, cabbana, sun beds, parasol, private pool, great for us and our 2 you grandchildren Lots going on around the hotel pool if you want to do it your not pressured into doing anything if you don't want to Thank you hotel Polynesia for making our holiday a wonderful time and look forward to coming back in the futureMore
bernie g, 1988142
Amazing hotel some fussy people leaving bad reviews. Don't listen to them. I can't fault it.
Lots of food choiceseven for fussy people .so what you have to queue sometimes for your food. You have to do that at butlins!. Very clean hotel. We stayed in a junior suite . It was very spacious with a fridge microwave and hairdryer.but no iron..staff very helpful . Lots of snack throughout the day.always managed to get a sun bed even at 10.0 clock and that was in peak season.this has been the best hotel we have stayed in . There is a water park for the kids that is free to all people who are with holiday world hotels. If you want to eat there though you have to prebook.. people moan about the steep hill to get to the hotel . Well there is a free bus that runs every 15 minutes that takes you down and up.. SO WHY DO PEOPLE MOAN!! You won't be disappointed in this hotel . People who give this hotel a bad review obviously just like to moan about something. Well not me. Overall I rate this hotel as excellent as the area is gated and have security at the gates so no unwelcome visitors .More
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