The Hotel Polynesia has been designed to feel like a South Pacific island. There’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This place comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch spot over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
TripAdvisor Traveller Rating
Based On 2410 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from the 15th April to the 31st October, subject to weather conditions. Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club. Snacks at certain times.
Facilities ► View all
A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
Rooms ► View all
Junior Suite with Balcony
These contemporary junior suites come with twin beds and a sofa-bed in the lounge area. You'll also have a kitchenette, fridge and satellite TV.
Suite with Balcony/Terrace with Private Whirlpool
These contemporary suites come with a large terrace or balcony with a whirlpool and sunbeds. You'll also have a lounge, kitchenette with fridge and satellite TV.
TripAdvisor Reviews Show more reviews »
We stayed 2 nights for ours friends weeding,I would say that this place is amazing..big room ,beautiful and very clean ,huge buffet for breakfast and lunch (fruits very fresh and tasty) swimming pools very big and a lot of space for everybody all around . Staff nice and friendly. I really recommended. More
Excellent all-inclusive offering
Stayed at the Hotel Polynesia for one week in June with my wife and two young children. We arrived in the afternoon alongside a coach load of other families and couples and proceded to check-in, which was extremely slow and frustrating. After queueing for an hour we eventually arrived at the check-in desk, only to be told our room was not ready. We were told to come back in an hour so we headed to the poolside to grab a bite to eat. Once the room was ready we headed to our accommodation on the 4th floor. The room - a junior suite - was superb. Very clean and spacious with a wonderful sea view. Food was varied, plentiful and constantly topped up by the hard-working staff -no faults there! The pool area is compact yet spacious. There are facilities everywhere. Massive lobby atrium, with lots of animal displays. All in all, other than the ridiculously slow check in, the Polynesia is very hard to criticise. Only other small niggle is the lack of a gym (there is a rack of dumbells up to 10kg and a treadmill if that qualifies). Other than that, we thoroughly enjoyed our stay, and hope to return in the future.More
Mikey S, 190736
All Inc family holiday
Stunning hotel could be a really fantastic place but so many little things horrid smells by pool broken drains I nearly seriously hurt my ankle in the crazy golf course was in such a terrible state we couldn't really play. The themed restaurant was shockingly bad and the staff were rude. Only 1 bar open at a time with minimal staff so be prepared to queue for a while and the buffet restaurant queues were long the reception staff were not helpful and were very rude when trying to book the themed restaurant. The evening entertainment was really bad with quite pushy animal photo people who again were very rude to my wife when she didn't want to pay another 15euros on the 3rd night. We have used Thompson before and been happy with the hotels this was a big disappointment the setting was great and it could have been fabulous such a shame I wouldn't recommend this to anyone I'm afraid More
The good, the bad and the (a little bit) ugly...
The Good: There's a lot of good about this Hotel - especially if you use the Holiday World's other facilities wisely. The rooms are great. We stayed in a standard sea view junior suite (lovely) and then moved to a Spa suite (Number 47 -very lovely). We had some really special afternoons and evenings in the Hot Tub as a family, watching the sunset. It gave us our own little sanctuary. It's clean and the staff really work hard to maintain such a large hotel. The interior is huge and worth an Indiana Jones style explore. Our little ones enjoyed the birds, turtles, Indiana Jones style bridge and light up faces. (aged two and four). They convinced themselves the Mini Golf area was the story of Moana. All lovely memories. The kids' club and its staff are brilliant. There's both an indoor and outdoor area. Our little ones went for three morning sessions during our 12 day stay. For our eldest that was free and it was 18 euros for the three hours for our two year old. During this time we went to the Spa here (nice) and the one at the Hotel Hydros next door (very nice). There we enjoyed indoor spa facilities, a massage and then outdoor cabana beds. Polynesia Inclusive doesn't apply there and it was 20 euros to use facilities plus drinks. You'll see how much was worth it when you read the bad section below. The hotel is predominantly Thomsons customers and the Reps Gary and Jo were excellent. They sorted our Spa room and Jo showed us a much quieter kids' pool towards the rear (again a god send- see below). Our little ones were very nervous at the main pool. The hotel has easy and reasonable car hire services available and is within easy reach of the best of Andalusia. Marbella, Malaga, Granada, Cordoba and even Saville are within a day trip when you have a car. As an All Inclusive Guest you can use the Beach Club/Water Park on site and that is excellent. Our little ones loved getting mermaid pictures taken and there is an area for kids of all ages to explore and have fun in the water. We had a couple of minor probs with our room - balcony light went out, door key wouldn't open - and the maintenance and reception staff were efficient and problems solved quickly. In terms of food, the entree and salad bar is excellent, as is the range of deserts and the quality of food at both the beach club. The pool bar food isn't bad either. The Bad: But, on the subject of food, main courses were not great throughout our stay. There was also a ridiculous queue. You really didn't need too - at all other All Inclusive hotel, you dipped in for what you wanted and then left). Here the queue could end up past the bar a bit like a buffet at a family do. No one wants to be in it, but you're frightened you'll be left with nowt at the end. The food at the Beach Club is much better and they should ask the chef to go up and sort out the Polynesia's main course section. The pool itself isn't large enough when the hotel is at capacity. You get the feeling it was built with couples in mind, but then changed to a family hotel. That has impact on numbers and the pool was not designed with that in mind. People reserve loungers at the main pool very early - often from 7am. For us the fact there isn't any Wifi (really) was great. It was 12 euros which we decided not to pay. People complained about the fact it only worked properly in the reception area, but for us it was good because we and the kid's got chance to relax without phones/tablets. But if constant, high speed internet access is important to you, then this isn't the right hotel. If you go, go with the fact there's no Wifi in mind, and embrace it. During the hotel's quieter times (check out days) it was much better in terms of organisation and atmosphere. But the main reason we got a Spa room and went to the the lovely Hotel Hydros next door for relaxing time, is when The Polynesia busy, this isn't a place you can chill out poolside. The Ugly: We stayed away from the main pool completely because it was often too crowded and busy. There were some really noisy times, but when we asked the music was turned down. Some of the people, were at times, a little, erm, non kid friendly, in terms of behaviour and language. At peak times the hotel felt under staffed. The reception and waiting staff were often very busy and clearly a bit stressed out. These are staffing issues which should be addressed by management. Over all, we had a brilliant holiday - but it was because we paid for extras. In terms of suggestions I'd say they need to work on an extra section in the restaurant - at least for kid's so you're not standing for half an hour to let them pick pasta or pizza alongside in the ridiculous queue. I'd also suggest a smaller Cabana bed (see Beach Club) for the Suite with Hot Tub balconies And I'd really think about how you can better cater for a hotel full of families. Nappy bins, more outdoor space (perhaps expand the pool at the top), more staff, opening both the 'extra' restaurants both nights (maybe changing the Wok to a standard restaurant), would alleviate pressure on facilities.More
Sensational hotel and holiday!!
I visited her 2 years ago myself and 2 children 100% in every single way from the life guards to the amazing staff it was so safe and child friendly.. I the time I was a single mum of 2 young children and was slightly nervous taking them away on my own for the first time... as soon as we arrived those nerves went we felt safe welcomed and very much looked after from the minute we arrived to the minute we left 1 of our best holiday thank you for an amazing stay great memories made :) xMore
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