This place has been designed to feel like a South Pacific island. So there’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This hotel comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch place over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from 15th April.
Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club.
Snacks at certain times.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
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All i can say is that it was my worst holiday in a long while. Visited from the 29th april to 2 may. Starting from reception ending with the room. Reception staff were very arrogant, and UNHELPFUL at all times. The dinner hall was always out of food the service was terrible And food. It that great. The staff in general were very unhelpful at all times and blunt.
Even though it was a all inclusive hotel you had to pay for services which are free on all other hotels. Such as wifi or using the safe or even the towels. To change the towels which were wet from using them at the pool you will have to pay a euro just to her a dry towel. How do you tell your kids that the towel is wet because the lady at the spa wants to charge you a euro to get a dry towel? The spa costs 10 EUROS FOR 1 hour!!! Kids and adults alike. To resume in short a terrible holiday do not visit and save your self a rough time. By the way when leaving the hotel i asked to speak to the manager to express by feelings and not to my surprise she was not there (supposedly). More
Great facilities & staff
We stayed here in April for a long weekend and it's a fantastic hotel.
Our room was spacious and modern with a large balcony. It also had a small kitchen area which I wasn't expecting but was a bonus.
The pool area was clean and had loads of space & plenty of sun loungers. It was a good time to visit as it was sunny but not too busy in the hotel.
We were all inclusive which meant we hardly spent anything extra all holiday. The food was great and the staff were very friendly and helpful.
We went to the beach club which was fun and even paid a 10â¬ each for 4 of us to go to the VIP area as a treat, it was nice to chill out and we had our own waiter :)
The hotel is on the outskirts of Benalmadena so taxis were about 15â¬ to get into the main busy areas but I guess having the extra space at the hotel made that worthwhile.More
Great for kids
Overall we had a great holiday. There's plenty for the kids to do (4 years old and 1 year old). Food is what you expect in an all inclusive not fantastic but plenty of choice to suit everyone. We went over to the water park which was really good even though pools were slightly cold (expected in April). All the staff were friendly however I think they need more staff on reception ...we waited over 30 mins just to order a taxi and there was only 2 people in front of us and they weren't even checking in. We had this issue with reception a lot of the time. The rooms were spacious. We had a hot tub on our balcony which id defiantly recommend. Even though the hotel is up a hill this was not an issue for us we just used the hotel free shuttle bus. Even with two kids and a Pram this was fine. More
Beautiful hotel. Great food. Abit out of the way.
We stayed here for a week in April. The hotel was beautiful and clean. Rooms were modern, large and clean with a lounge and kitchen even though we were all inclusive.
The weather we had wasnt great, mainly cloudy for the week, but since the hotel was so big with lots to do it wasnt really a problem. Apart from the pools at the beach club being very cold due to the weather.
The hotel itself is quite a way from any kind of town centre or shopping/bars area. So be prepared to use buses or taxis. There is a bus stop near the hotel and taxis are always outside.
Food was fantastic, no complaints at all. Prosecco was also in the all inclusive drinks so that was a bonus!
I would definitely come again maybe in the summer. I can imagine it being very hard to get a sun lounger at the beach club and hotel in high season though. They seemed to be full and that was in cooler weather!
Overall good experience.More
Fantastic family holiday
Entrance - stunning. Large check in area. Staff were always very helpful at reception but did get very busy. To be expected soemoewhere this big.
Room - kitchen area and living room combined. Kitchen has fridge, hob, micro, cupboards etc. Living area has bed settee, table and chairs and TV. There are multiple language channels including BBC 1 and 2, ITV and Channel 4. Balcony goes off living room and bedroom. Large to fit 4 people and table and chairs. We had a sea view.
Bedroom is two large singles put together as is typical for Spain. We found them very comfortable. There is lots of cupboard space, including hangers.
Restaurant - at the time of visiting only the main restaurant was open but food was excellent every night. There are always at least 6 mains to choose from and paella and meat from the grill. Each night has a different theme so they have changing dishes. Breakfast was equally varied as lunch and dinner, with a very wide choice of hot and cold. This included pancakes made fresh and a chef to grill extra items such as eggs etc. restaurant staff deserve a special recommendation as they were so friendly. Also my son has a severe allergy and they were so helpful in letting me know what he could eat. I was also offered lots of dishes which could be made to order for him. Drink were from the restaurant bar, water, soft drinks and wines were all available.
Pools - yes, they were cold but it was the start of April. Lots of children including mine swam very happily. At the side of the hotel there is a heated outdoor spa pool. Most people never found it so we enjoyed private use most days lol
The beach club was lots of fun too. Kids enjoyed splashing in fountains etc.
Spa - you get two vouchers per person to visit the spa during your stay. Pool there is lovely and warm. Jacuzzi, sauna, steam room all very pleasant. Kids are only allowed in mornings but have a special pool for them too. You have to wear caps but the hotel provide these.
Kids club - my children really enjoyed the club. There is no limit to the number of children allowed in the club so it can be busy. There are 2 or 3 staff working in there at a time. They were lovely and very good with children. They had a good range of activities available. They have an indoor soft play, craft area, and outside play park. Kids from age 3 can use this.
Bar area - the bars are very well stocked with brand alcohol and soft drinks. This includes cocktails and prosecco. Staff are very nice again, especially if you have manners and make an effort which sadly some people don't. Bar snacks through the day are regulRily changed, including afternoon tea. Baked potatoes are super yummy from the bar. Kids enjoyed helping themselves to foo and drinks.
Entertainment - as expected there is a parrot show, flamenco, singers and dancers after the mini disco. We found it fun.
Locally - you can get the bus easily to either benalmadena or Fuengarola. The latter being much closer that you can walk to in less than 20 minutes. The hotel is up a hill with the others in the group. You can walk to the beach in 5 minutes. There is a shop in the hotel but it is very pricey. Best go out to the supermarket.
The wifi is very bad though. You would be better paying extra for roaming.
Would definitely recommend to others. We will certainly go back.More