Hotel Polynesia  

This place has been designed to feel like a South Pacific island. So there’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.

This hotel comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch place over at the beach club.

The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.

TripAdvisor Traveller Rating

Based On 2009 reviews

  • Official Rating
  • 1Building
  • 5Floors
  • 328Rooms
  • 8Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from 15th April.  Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club.  Snacks at certain times.

Facilities ► View all

Outdoor pool

A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.

Buffet restaurant

Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.

Beach Club

The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.

Rooms► View all

junior suite with balcony

These contemporary junior suites come with twin beds and a sofa-bed in the lounge area. You'll also have a kitchenette, fridge and satellite TV.

suite with balcony/terrace with private whirlpool

These contemporary suites come with a large terrace or balcony with a whirlpool and sunbeds. You'll also have a lounge, kitchenette with fridge and satellite TV.

TripAdvisor Reviews Show more reviews »

Good for the money. But only for a week.

Went here with my two mates - all early 20s. We chose here because we wanted somewhere close to the beach with stuff to do. Not right in a town but close enough - and thats exactly what we got! It was a 15mins (max) taxi ride to the marina which is a few restaurants and bars which was ok for us and did this once. Another night away from the hotel was a '24hour' square which was more bars/clubs. Only about 5-8 though it wasn't big but ok if you want a bit of party. The reason we only went out twice was because we were all inclusive and its hard to not eat in when it is there. The food - great selection mainly what you'd say was english (food you can get anywhere here) e.g. chips burgers sausage and pizza. Had a small 'fresh' section which was meat/fish cooked there and then. Overall food was great every night and worth eating. Complaints i would have though is that it was more often than not cold or close to cold by the time you'd got your plate full and sat down to eat. Also, although the selection is good, almost boring by day 7. Breakfast was everything you can imagine/want for breakfast, including english sausage, but again almost boring by day 7. Pool - great but VERY crowded when the hotel is full. Always have activities throughout the day for kids and adults. Including water polo, volleyball, water aerobics even bingo. These are good but very child friendly and can be annoying if you want a constant relaxing holiday. Wifi / Safe - Both added on extras. Wifi was 12 euros a week for 1 device and the safe was a set price per day. Both not worth the money but essentials so wasn't pleased with this. The wifi we got and it was awful - Didn't reach our room more than 1M in so had to sit at the bar close to the door if we wanted to use it. Cannot use it on the sun beds by the pool as the range is poor. Only good at meal times and then it is slow as everyone is on it. The safe we didn't want to waste money so we kept valuables locked in a suitcase. Towels were also an added extra, free but needed a deposit of 15 euros in case they were lost. The hotel is tidied and given a basic clean everyday. Fairly clean over all but can always do better - not a complaint. Overall - worth the price we got it at especially all inclusive. Disappointed with the added extras and lack of places around the hotel. Would recommend for families with children old enough to enjoy the pool and get involved in the games, not so much for young adults whatever they want to holiday for.More

lewisliggins92, 528787

2 week holiday - go & enjoy!!

This hotel is massive & alot better than the reviews I read before going! Checkin was smooth and we found our room easily- late arrival but restaurant was still open (closes at 10). Rooms are a good size, plenty of space & nice size balcony! Ideal for evening sunshine whilst the children cool off in the room (room 513). It takes a while to find your way around but you get there in the end! Usual sunbed claiming happens a lot but we were able to have beds further back around 10 most days- nice size pool with lots going on all day! Pool did get murky and unlike the waterpark I never seen samples taken or it being cleaned :( Restaurant is manic! Your seated by a waving blue card person :) and then sometimes are served 1 drink in the evening otherwise collect your own they're ready on the bar! It gets very busy - expect to queue!! There is plenty of food and do try and have something for everyone. Entertainment is outdoor style and the children's team work their socks off - kids love it. Typical shows then- reptile parrots magician flamenco etc are not the best but we enjoyed. Photo opportunities at the end of each are 15e don't expect to use your own camera with parrots of reptiles they will not let you!! Waterpark is great - the hill is not that bad & most days is faster to walk than have the free Julia bus! Yes rings are 20e but you get 14e back. Photo opportunities here too- lovely ones had with mermaid theme 2 children 7 photos was 35e. Never had a problem in having loungers here! Free bus shuttle available from hotel again this is a nice 10minute walk- playa Pablo was a nice lounger area on the beach & 2 loungers and umbrella was 10e. Thomson rep Gary was always helpful- the tickets through them are cheaper than than gate prices unless you have vouchers? They have bus timetables etc and lots of local info if you want it. Taxis from the hotel add a 1.20e tip on automatic the ones you pick from street don't! Wifi is not free like stated in brochure, slush puppies, lollies, branded drinks, bottled water etc is all available at extra :) In all we enjoyed and had a lovely holiday but wouldn't return as would prefer a more central location?More

jjrae1, 186425

Holiday Village style but on the cheap....

Firstly you should know this place is massive. Catering largely to the package tour operators meaning high occupancy and tough to avoid the crowds. In the main it copes with this okay. It's a simple formula type of hotel, packages holiday village standard now so well established in the British psyche. But it is used accordingly. Be aware that meal times in the main restaurant is a crazy experience. You will struggle to have a quiet pleasant meal. However if you are looking for a bustling all-inclusive lager driven burger and hotdog and spaghetti for breakfast place this is it. Plus points are large well-equipped rooms easily accommodating a family of four. Modern and clean. No complaints there. Yes you do get to use the water park area, be aware it's a 10 minute walk down the hill, no big deal and quicker than actually taking on the free coach that they place on. As you would expect the waterpark is manic, but quiet areas can be hard up at the top younger children section. Downsides are the single pool is overcrowded, not enough sunbeds. Creates the offputting towel ritual at seven in the morning. Variety in food also challenging. But then perhaps they are not inclined to put much variety on if the majority want spag bol. Most disappointingly is the feeling that the place cut corners, a few easy changes and this would enhance the customer experience. Staff feel tired, or certainly act it. A bit bored with it all. Front – checking was painful. Don't waste your time on the Wi-Fi. And isn't being charged for in this day and age or most of the fact old-fashioned?we just use mobile signal as most of the guests complained it didn't work anyway. Yes it has a spa, opens for about 90 minutes in the middle of the day or you could look at the gym through the glass window, also not open for much of the day. Why could this not be opened by your key cards 24 hours a day? Biggest issue for me, was evening entertainment, or lack of it. This markets itself as a family orientated place, and you know how much kids love a show or something along those lines. Most disappointing is the lack of entertainment. they have a huge stage section and outdoor bar, all round the side of the hotel. It is closed all the time and is never opened. This means they resort to a karaoke option in the corner of the indoor bar. No the best. Overall, take it for what it is and you'll be fine. Just a bit frustrating as could be considerably better with just a few small tweaks.More

Ib1207808903, 186338

Disappointed

Found hotel reception staff unhelpful .. Good points... Hotel is beautiful, rooms r very spacious and very clean.. Kids club is great, staff here cannot do enough to keep the kids entertained. Round the pool entertainment, always something going on... Bad points... Reception staff on 2 occasions told us we could not book lunch at beach club as it was full, then asked another member of staff later that night, and got booked no problem.. Beach club could not be called a water park, after 3 visits, kids didn't want to go as there wasn't much there for kids, only 3 chutes that r for older kids... Pool with ship was so cold kids didn't want to go in it... Food wasn't good , the queue was so long by time u got round food was cold... There is a big choice but really not very good... 2 restaurants to book were worth going to, we ended up eating out about 4 nights and other nights had a late lunch at pool bar, where they have lovely baked potatoes and food was at least warm. Night entertainment was rubbish, Spanish night, Brazilian night, the kids were not interested only one for kids was magician .. Amusements were OK, but every night lost a few euros as machines were broke and no signs were put on them, trying to find somebody was a waste of time... They charge for slush puppies, which we bought at least 4 a day at 1.60 ...for god sake it is Icey water with a touch of flavouring... I think holiday village at bottom of hill seems better for kids, more entertainment.. Benelmadina is a beautiful resort, but hotel wasn't worth what we paid, went to turkey last year all inclusive for slightly more and they were not a patch on Turkey Royal Wings, they know what all inclusive is... Had a great holiday, but would not advise anyone to go here unless u get a really good deal.More

loulouGlasgow,

Hotel could be four star if cleaning and food choice were better

On arrival, the hotel reception looks very impressive with waterfalls and marble décor. My children loved going to watch the turtles and birds every morning before breakfast. The check in was good and the lady at reception was very friendly and informative. We were allocated our room which was spacious enough but was dusty with ants in the bedroom and the bedsheets were stained and torn. We contacted reception and were given a can of spray and clean sheets. During the week, fresh towels were provided every day but the floor was not mopped once and the balcony was dirty. We enjoyed a day trip to Selwo Marina which we reached by taking the number 120 bus at the elephant roundabout. The beach club is also a good change from the hotel pool which can get quite crowded and you can hire rings for the slide for 6 euros. Breakfast was best meal of the day with fresh omelettes and pancakes cooked to order. Lunch is available at the pool side and the baked potatoes were a welcome change from chips. Lunch at the beach club needs to be pre-booked at reception the day before at breakfast time but the food on offer here is the same as you will get in the evening in the buffet restaurant. The queues for dinner were about fifteen minutes which is annoying with young children. No plastic cups or plates for kids and loads of smashes every night. Entertainment was in the outdoor area, mini disco started at half 8 or 9 and then there is a professional act like a magician or Spanish dancers. My children enjoyed the reptile and parrot show. Overall, we had an enjoyable holiday but if the hotel made some changes it could be a four star. By spending more time cleaning the rooms and offering a separate children's serving area for lunch and dinner, it could be more enjoyable for guests.More

CLEO99,

See all 2009 reviews »

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Hotel Polynesia
Rated: 4.0 /5 based on 2009 customer reviews
from £ from £208.00