Hotel Polynesia  

This place has been designed to feel like a South Pacific island. So there’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.

This hotel comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch place over at the beach club.

The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.

TripAdvisor Traveller Rating

Based On 1595 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 328Rooms
  • 8Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from 15th April.  Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club.  Snacks at certain times.

Facilities ► View all

Outdoor pool

A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.

Buffet restaurant

Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.

Beach Club

The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.

Rooms► View all

junior suite

These contemporary junior suites with their relaxing vibe can sleep up to four. They come with two beds and a sofa-bed. Cots are available on request.

suite

These contemporary suites can sleep up to four. They come with a large terrace with a whirlpool and sunbeds. Cots are available on request.

TripAdvisor Reviews Show more reviews »

Really good family hotel

Traveled here with my hubby and 2 kids aged 3 and 18 months. We also met up with another family of 4 Friends who had a 7 year old and 15 month old with them. The hotel room/suite was great for us as there was plenty of room for all members of the family and having a separate bedroom was great when baby was having her afternoon nap we still had space to either rest or relax without having to be on the dark etc. room is equipped with fridge which we kept our water in as we were all inclusive we didn't really need to untilise any of the other items. Beds were ok I know others have said they were hard but we slept ok. Our only issue with our room is that it overlooked the entertainment area so was very noisy every night which was difficult as we had young kids needing to go to bed early. However I didn't complain or ask to be moved so I can't really comment on whether I would've been able to move to quieter area. But defo if you want quiet evenings ask for room away from entertainments areas the maids left towels every day and they were fabulous when they came in and realise baby was napping and I forgot to put up DnD sign they just gave me fresh towels and sneaked off quietly. The food was good. There was plenty of choice we always managed to find something nice to eat and always had warm food. Even though it did get a bit same there was always something slightly different. We tried both restaurants on site and we enjoyed both. I personally preferred the Uru which is the Asian one they cook good fresh in front on the wok the only issue I had was I would have like some chicken to have been available as I don't eat seafood or red meat. Drinks where always available all day kids always had access to ice team too which was brilliant. My 3 year old girl went I he kids club for 2 mornings and had a great time they seem to have loads of activities and time for the children. She also loved the mini disco which can we went to a couple of times when it started at 830 as usually it was 9pm which is too late for is with having he baby. I would suggest they do the mini disco earlier to accommodate us mums and dads who have infants but the animation team was fantastic. The bus ran regularly to the beach and water park which is a wonderful add on the water park which is not really a water park in the real terms as only 2 slides was lovely the toddler bit was fantastic and they have great features like the pirate ship etc my girls had a fantastic time as did the parents. Highly recommend. i had no issues with reception as we had arrived by private transfer whichever the way to go. We only stayed for a week and all of us had a fantastic holiday I would highly recommend this for families of younger children up to age 12. I hope to be back on another year or so when my youngest is on her feet and we can have more fun family times Thank you to all the wonderful staff at this hotel I would recommend this and have done. More

suzieb78, N Ireland

Family holiday

Stayed here with the kids at the beginning of July. First impressions were good, foyer was very impressive. Tried to get three people with suitcases and a buggy into the lift as we were on the top floor, no chance. Two trips later everything sorted. Staff are very friendly and great with the kids. Plenty of daytime entertainment but evening kids disco didn't start until either 8.30 or 9 pm which was quite late for us. Good selection of food on offer and would recommend trying the Chinese restaurant. Not so sure about the polynesian, didn't think pizza was polynesian? Beach club is excellent and easy to get to with bus. A good idea for a few outings are the cable car with the bird of prey show at the top and the dolphinarium. All in all a great holiday.😀More

Mugsho72,

Beautiful hotel, few niggles

First off, the positives; the hotel is lovely and set above the road level. The inside is beautiful and spotless and the main reception area and communal parts of the hotel are really well maintained. The food is really good at all meals and the local dishes are fresh, plentiful and taste great. The all-inclusive wine is drinkable and even the poolside snack bar has a varied selection for those that prefer to graze all day, although I can honestly say that apart from taking fresh fruit from it, I never used it as the main meal times supplied me with enough food to last throughout the day. The rooms were well appointed, spotlessly clean and serviced every day. The air conditioning was a godsend and worked well, the blackout curtains and firm beds made for a great night’s sleep for me every time, but this might not suit all, and there was even a small kitchenette for those that needed it. If you have kids, this hotel would be great for you as everything seems geared towards their entertainment. My wife and I were travelling with her family which included a child, so we went with the flow, although if you are a couple who want a quiet break, then I wouldn't stay here if I was you! Beach club is good (for kids and families) and shuttle buses are reliable. I never used it as it takes less than 10 mins to get there but for those that will need it, be warned it stops returning to the hotel at 1830hrs - oh and lunch down there has to be booked the day before! Just a small few points that would have raised this review to a 5 from this traveller include; Wi-Fi and safe have to be paid for which for the price of the booking, should definitely be included. When you pay for Wi-Fi, it is per device, which is a bit of a mickey take. The trying to get a connection routine at peak times was also very tiresome as everyone seems to be trying to download their email at the same time obviously; best using it first thing in the morning or setting your alarm for 3am!! There are no irons available in every room, although you can have one delivered, this generally took over 2hrs to arrive, plus there are no ironing boards whatsoever available for guests. There is no launderette service; instead you have to pay for tokens and do it yourself in a launderette, which I can honestly say I have never come across in a hotel of this rating before! The ‘mini bar’ in your fridge is not included and drinks have to be paid for, which are not cheap! There is no drinking water available during quiet hours, so if the bars are closed, you have no access to it at all. On arrival, our room was not ready and I was not offered an apology at all. In fact, I heard one guest complain that the interior doors could be opened by their child and be offered a new room immediately; when I asked ‘I thought no other rooms were available?’ I was met with a blank stare and no response as the only member of staff that was rude all holiday walked off – I have to add that the other reception staff and staff in general were lovely, it was just this one ignorant man that behaved in this manner. The two al la carte restaurants were an oriental one and a Polynesian one, which can only be used once each in any 7 days all inclusive. It has to be booked the day before (as does everything else it seems). First off, there seems to be confusion between Polynesian food and Italian food as pizzas and pasta are not Polynesian as far as I’m aware. Secondly, the oriental is not ‘A La Carte’ and is simply an oriental buffet! Both of these seemed quiet most nights and why there can be only one use of them per stay seems strange. Don’t get me wrong, when in Spain I prefer to eat local food, but others might just fancy a change one evening; tough luck if you haven’t fancied it the day before and booked! Sun loungers are not adjustable so sitting up to read is difficult – they also aren't the most comfortable to be honest, but maybe I am being over picky there! As I say, there are a lot of positives in this hotel and it is on the whole a nice place. Would I stay here again? To be honest, no, but this is because I don’t have kids and it isn't my sort of place to have screaming children surrounding me all day, but if you need a break with your family and don’t mind putting up with the above moans, then give it a bash; I am sure you will enjoy your stayMore

mcfc32, Manchester, United Kingdom

Impressively well run, with a great range of facilities

To be honest, package holidays can be a bit of an ordeal - but they're a thing that most families with young children must endure. The 'all-inclusive' package at hotels such as the Holiday World Polynesia are definitely the way to go, especially if you have a family of fussy eaters (as we do) - and this hotel is the most impressive I've visited; they have just about everything you want on-site. Highlights include the impressively airy and light 'tropical' design, the huge wide range of food alternatives, the friendly, hard working and efficient staff, the private beach club - with free shuttles to it and to Caravajal beach and the huge range of spa & entertainment facilities - more than anyone could do in a week. We all definitely loved being there.More

gm106, Espoo, Finland

Review

Hotel...The hotel itself is stunning. Looks fantastic, modern and well equipped. Team all very friendly. Delay at reception inevitable when you arrive and only 2 on. Was bearable. Location not great, not very central. Good bus service into nearby towns though...or about half hour walk to Fuengirola. Food...breakfast was the best meal of the day. Had lunch a couple of times in main restaurant and it was good. Snack bar at pool was good for what it was. We struggled with anything other than chicken, pasta and rice for main dinner at night. Salad bar very good, desserts good. Chocolate fountain nights went down a storm !!! Queue for food was very off putting at times. Hygiene...room not cleaned well for arrival. Had to dust before putting clothes in wardrobe. Stains in bathroom when we arrived were never cleaned. The tidy of the room was good each day housekeeping was in. There is a difference between cleaning and tidying. The hotel itself was really clean throughout considering how busy it was. Bars...got busy at times but no complaints. Pool...nothing to complain about here either. Entertainment...didn't watch much. Would be unfair to comment negatively. Wifi... €12 per device for 7 days. Cheaper than own mobile provider. Hotel gave us couple of days free for kids as we stayed 10 nights. Nice touch. All in all. Good holiday. Great hotel. Didn't enjoy food...We don't consider ourselves fussy. Worth a try if you're into is kind of break with family.More

Steven H, Paisley, United Kingdom

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Hotel Polynesia
Rated: 4.0 /5 based on 1595 customer reviews
from £191.44