Anniversary break.....nearly ruined by customer service mistakes
Great location right next to the beach but you have to access stairs down to it outside of the hotel. The only issue with the pool area is that it was very busy as it was Spanish holiday time so not much space unless you were lucky. We chose to use the beach most of the time with a charge of 5 euros for a lounger.
Rooms were clean and tidy and always kept that way by the cleaning ladies who were always pleasant. If you are able to choose your room pick the higher levels for a sea view and the grounds were also kept immaculate as well.
Selection of food was excellent and always had a great selection to choose from.
If it hadn't been ruined by bad management and communication errors referring to over booking rooms and not having a anniversary dinner not arranged it would of been ideal.
Great thanks to the Holiday Representative who managed to arrange us an even better upgrade, without her we would of been left in the family area and bearing in mind we'd left our children at home there would not of been any point in staying.More
Lisa W, Reading, England, United Kingdom
As good as it can get!
We are just returned from a two week stay at the Riu Chiclana and the fact that my wife and I were very sad to leave sums it up.
The hotel is brilliant with the best animation team we have ever come across at any hotel we have stayed at. Their energy was astounding, in fact that can be said for all of the staff.
The hotel was nearing the end of their season so not all facilities, such as pool bar were open but it certainly didn't detract from the experience.
The room was spotless, and cleaned every day to the highest standard.
The food was varied, plentiful and always top quality.
The whole site is kept beautifully, and the pool is always clean.
The evening entertainment is a mixture of the animation team together with professional acts.
If there is any downside it would have to be, that from a purely personal point, the beds were a bit on the hard side.
The only other points I can make are:-
At weekends the hotel is visited by Spanish guests, who, ok are loud and gregarious, but thats part of visiting a foreign country and if you don't like it buy a sun lamp and stay in england. they only add to the experience.
The only other thing I feel is worth a mention, but has nothing to do with the hotel itself is that we did come across the most ill mannered and ill disciplined bunch of children ever, and no they were not English.( enough said )
This was definitely a 5 star stay in what is definitely a 5 star hotel.More
What can one say well if you want a great holiday in a clean resort with great food great staff a perfect resort this is the one even the manager walks round and talks to the holiday makers nothing is too much bother for the staff
This is the perfect place highly recommendMore
Kwomble, Poole, United Kingdom
Should be a 5* hotel!
I'm just back from a two week stay at the Riu Chiclana and I can honestly say it's the best holiday I've ever been on. As soon as we arrived at the hotel after the fifty minute transfer from the airport we were greeted by a member of the animation team who took my suitcase for me. All the staff here are friendly and cheerful and nothing is ever too much trouble! The food was amazing and there was always plenty of variety and I liked the fact that there were cooking stations in the restaurant where the food was cooked in front of you. On our first night the hotel had reserved us a table at the Andalusian restaurant which I thought was a really nice touch. However, because it's near the end of season the speciality restaurants were only open at the weekend. This really didn't make any difference as there was plenty to choose from in the main restaurant anyway. The hotel manager was always out and about at mealtimes speaking to the guests and making sure everything was satisfactory. The room was modern and spacious and was cleaned every morning to perfection. We were in block 25 and had amazing views of the sea and pool from our balcony. Entertainment was good, there was something on every night even though the team work from 9am in the morning providing activities such as Aqua aerobics, volleyball and various other sports and there's also a kids club too. I overheard an English couple moaning about it being 'cheesy' one night- yeah it might be a little bit but its good fun and people should liven up a little! After the entertainment finished and the main bar closed there was a disco every night until 1:30 am, again which was run by members of the animation/entertainment team. As we are in our twenties we went here every night for a drink and a dance. We loved every single moment of this holiday and will definitely be returning next year. Thanks to everyone at the Riu Chiclana who made our holiday one to remember! More
Can't fault it
Many other reviewers have commented on how good this hotel is so I'll try not to go into great detail. Suffice to say the room, the food, the staff, the drinks were all brilliant. Our stay was right at the end of the season so hotel wasn't fully occupied. The grill bar wasn't open at night, nor at lunchtime after the first 4 days or so. The main restaurant never seemed full and the food there was some of the best food I've had at an AI hotel(And I've been to plenty)
Andaluz restaurant had more of a Tapas feel to it. Very good but again shut for the 2nd week of our stay.
Others have commented on the influx of Spanish travellers coming here for weekend breaks. They are noisy and a little disruptive, but they are only there for a couple of nights and they did add to the atmosphere so perhaps not that bad.More
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