The Hotel Riu Chiclana doesn't scrimp on facilities. This lively hotel teams access to the beach with great pool and dining scenes, and a packed entertainment schedule.
The Hotel Riu Chiclana is a grand-looking whitewashed property, spread out among manicured lawns and palm-lined walkways. It’s got peaceful surroundings, but is only a 10-minute walk from the beach. There's plenty in the way of activities here, too.
This hotel does family-friendly with a deluxe twist – the pool area has a faux lighthouse and a children's splash park, the buffet restaurant is all dark wood furniture and linen, and you can upgrade to a roomy family suite.
TripAdvisor Traveller Rating
Based On 1154 reviews
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 3 additional dining options in summer. Unlimited local alcoholic and non-alcoholic drinks until 24.00 from bars, 01.30 in the nightclub. Cakes and coffee.
Facilities ► View all
You'll find a variety of dishes on offer for breakfast, lunch and dinner here. There's a themed buffet twice a week and some live cooking stations.
Main outdoor pool
This huge lagoon style pool comes with a wraparound sun terrace with plenty of space for sunbeds for you to relax on.
Get some well deserved rest in the spa and beauty centre.
Rooms► View all
These twin rooms with their colourful soft furnishings can sleep up to three or they can be sold as a single. They come with a ceiling fan.
twin room for up to 4
These twin rooms with their colourful soft furnishings can sleep up to three adults or two adults and two children. They come with a ceiling fan.
TripAdvisor Reviews Show more reviews »
The hotel has all the standard advantages of all-inclusive. There is no need to describe here the meals and drinks. At the same time staying at the hotel I faced some inacceptable issues that Iâd like to share. 1) At the arrival the reception clerk said that I must demonstrate that very credit card with which the hotel had been paid. As the staying was paid by my wifeâs mother we obviously could not demonstrate the card. Moreover the card had been expired by that time and replaced. As a result the clerk rapidly cancelled our reservation and made another one with my card charging it with another $1300+. I canât imagine how it would result if the card was empty and hotel refused to settle us. I suppose I had to call the police in this case. I find this action as a unilateral refusal of execution of the contract violating the contract because while making the reservation I didnât agree with such terms. The hotel obtained the payment from the 3rd party and was obliged to execute its obligation. 2) The room was equipped with the air conditioner. But though it was turned to maximum every night I awaked in sweat caused by elevated air temperature, so I had to turn the additional fan and open the balcony. I suspect the hotel in switching off the cooling in air conditioners for the night, it just blew. 3) The dishes at every restaurant was dirty, sometimes with micro pieces of food slipped to it and with traces of fat. Seems the washing machines failed to wash them well. 4) Before coming to the hotel I wrote them 2 emails approximately for 2-4 weeks asking some questions about booking amendment and how to reach the hotel. The both letters were ignored by the hotel. 5) Wifi was only in the hall of the admdnistrative building. Moreover it worked badly. Itâs a noncense for 21th century. 6) Sauna was open only until 7pm. Who may decide to go there on that time?More
LOMM, St. Petersburg, Russia
Not for couples
Firstly unless you are travelling with children or are enamoured with everyone else's this is not the place for you. We purposely travel outside school holidays but guess still expect a few children, there was hundreds. Crying in the restaurants, rooms, round the pool, and in the lobby. As wifi is only available in the lobby parents take their children whilst they use it making it more like a play area with running round and screaming, hardly relaxing. Sun beds packed in too close together, if the person next to you wants their parasol up you get put in the shade also. I witnessed Spanish parents holding children over grids to go to the toilet also helping them wee in the pool shower rather than walk 2 minutes to the toilets, disgusting. A good point was the food it was plentiful and lots of choice and the self service drinks were a good idea. The cocktails in the bars were lacking taste obviously hardly any alcohol in them. The room was adequate and cleaned daily. Overall not up to Riu hotel standards.More
jennifer B, Northampton, United Kingdom
no where to go only the beach to many kids. no room in pool to many people. baby in pool no nappies .I could not brink there beer it was like piss .did not brink only water for a week. food ok room nice staff ok .having been on lots of Thomson holidays I would not recommend this one.More
eaststreet4144, Greater London, United Kingdom
Fab hotel - great staff, excellent room, wonderful site (gardens, landscaping, architecture) and very good food
Just back from a week at the Riu Chiclana. It was a faultless experience and a most welcome break. The staff make the place - from the holiday reps through to the managers, the bar people and the room attendants. They were all wonderful and there's not enough room to name check them here. The point is there were plenty of them, they were charming and efficient - and there were enough of them to ensure that guests had the best experience wherever they were. A high standard all round and I am a difficult traveller (well, I have high but not unrealistic expectations and this time around I expected a decent break for a reasonable price and I have to say that I was impressed). There were two of us - middle aged blokes so not the typical profile for this resort which is family focussed. If you're looking to score/singles scene/meeting people this is not the place for you. If you dislike children this is not the place for you either. Getting to the sea would be difficult if you have a mobility problem - there are a lot of steps down. Most of the guests were Spanish - and Spanish children follow their parents around like little ducks. The children - and guests - of whatever nationality - were all charming and well behaved. The entertainment was old fashioned - that's what little children (and their parents) like. No, perhaps not for certain adults but to catch it in the background while you're drinking your after dinner brandy was quite fun. The food was excellent and it's just not true that it is unimaginative or rehashed. There's plenty for every kind of taste as well as local specialities. I was expecting the food to be so-so and was prepared to put up with that - it far surpassed those expectations. However, the coffee is not very good (although you could get an espresso in the bars but you had to ask) and the wine was not as good as it could have been. However, there was plenty of beer, soft drinks and all kinds of spirits and aperitifs in the bars - and the bars were excellent too. The pool area was enormous - but perhaps not quite big enough. I did go to the pool a few times on my way back from the beach and it was spotless. The water was clean and it was warm - like swimming in a cup of tea! The beach was magnificent - but a lot of steps down! No problem for us so we took full advantage. Proper lifeguards and a flag system. The sea was clean and warm and wavy - it's the Atlantic after all so you would need to keep an eye on the flag and on the waves. I loved it. The room was great - big, great bathroom, strong water pressure, clean. Big wardrobes, comfortable beds, air conditioned and ceiling fan too plus balcony. Our room was beautiful and overlooked the sea and we could hear the waves crash on the beach at night as well as the crickets. We didn't use the air con - although it was hot outside during the day, it was nicer to leave the windows open and get the sea breeze at night. The grounds were beautifully laid out (think Portmeirion/the Prisoner) and the architecture was well thought out and rather handsome. From what I can see other people seemed to be having a great time. Chiclana is a bus ride away (and a dull one at that). I know the area well so we just went in to town once to take a look at the municipal market (great fish, meat, veg) and on Tuesdays there's a cheap clothes market (shorts for â¬4 etc). Too hot really to visit these towns in the South in the summer (best to explore in the spring, autumn or winter and Cadiz, Jerez, Sanlucar are all wonderful places to start with). I don't want this to be a big ad for the Riu or for Thomson/First Choice but I would like fellow travellers to know that this is a place for a nice quiet break. We were on our knees and it was just what we needed - lovely surroundings, stress free - time to swim, laze around, read....a great place to take a little family but also for couples/friends (if you aren't expecting a wild time). I'd definitely go back.More
Mostyn P, London
Lovely surroundings in need of modernisation
The hotel is snuggled on the chiclana coast in peaceful Costa de la Luz. The gardens and surrounds are beautifully manicured, clean and well kept. The staff are all a delight and very friendly. The pools area is immaculately clean and there are plenty of things to do for the children, and the service in the restaurants and bars are efficient and friendly. The hotel has easy walking access to the most wonderful beach on the Atlantic coast. Wide, open and safe. On the downside the four restaurants offer no discernible choices in menus despite what their names suggest. meals had little variability and were often a rehash of the previous evenings food. The usual scramble for pool loungers pre-breakfast towel allocating exists. If you are happy to stay in a 2000+ capability hotel resort then this may be for you but not if you are looking for something a bit more compact. The rooms are functional, but need modernising especially the bathrooms. We had an additional put-me-up bed brought into the room to replace the sofa-bed which was impossible to sleep on. It was old and not appropriate for any length of stay. (particularly with a mattress that left no gap between you and the very aged springs. The is no wifi access other than in reception which of course has hoards of people trying to connect. The bandwidth just cannot cope with the demand. In the 21st century its a nonsense not to have wifi available throughout the hotel. Also only two devices are registered per room. The hotel itself is very isolated along a stretch of hotel laden coast. A 30 minute bus ride gets you into Chiclana town, and transport infrastructure into Jerez, Cadiz or Sevilla is problematic. (2 buses and a train to Jerez which is only 45 mins away by car) The evening entertainment was dire, mostly cabaret miming to English songs, karaoke and a few speciality acts that move from hotel to hotel. All in all it was disappointing.More
Joe E, Farnborough, United Kingdom
Things To Do View all »
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