Just come back from a week at the Riu Chiclana. My husband and I (both retired) enjoyed a beautiful stay at the hotel. Food is good. Staff and entertainment were first class. Beach accessible by 78 steps, but wonderful once you are down there. Everything is kept very clean and tidy.
The hotel is quiet and away from any shops, restaurants etc. but are available by bus ride, Did not go on any excursions just enjoyed the sunshine and swimming.
Have no complaints at all (except the wifi!). Don't go if you need to be online all day, it just doesn't happen. Only allowed 90 continuous minutes a day if you can get on line. Apple seemed to have the worst problems.
All in all a lovely holiday. Would we return? Maybe in a couple of years. We both like the Riu hotels and their cleanliness etc.More
Just returned from a week's holiday (5/9/14 - 12/9/14) and had a perfect stay. A 50 minute airport transfer on main roads was quickly over and initial impressions were first class - a very friendly greeting at the door, with a welcome drink waiting to help alleviate the expected longer check-in time, given the number of arrivals. Our room was ready and luggage was taken there by courteous and friendly porters. A sticker ID system for the cases was used to good effect.
We went with Thomsons and the welcome meeting was the best we have ever attended as alongside the Thomson rep (Sandra from Jerez - perfect English....) it also included Management and representatives from each department of the hotel and was very informative.
Our room was in Block 34 which was great - very quiet and on the edge of the complex. We had a safe in our room, free of charge and a fridge. The only thing to complain about there was the bed - the mattress being very hard for our particular taste. Daily maid service was efficient and friendly with inventive towel art....
Reception readily supply complimentary water to top up the initial supply as necessary.
The hotel is very large and has over 2000 guests each week, with over 400 staff. However being spread over a large area there was never a feeling of overcrowding, with a choice of 3-4 restaurants to eat in, creating a relaxed, unhurried dining experience. Each morning at breakfast in the main restaurant you can choose where you wish to eat that night - Andalucian, Italian, Grill or Main. All are very good and there is no additional cost for this preference.
There was a great choice of food for each meal and it was all well presentated and fresh. All staff had great customer service skills and could all speak some English.
Drinks were freely available throughout the day and night with plenty of choice and quality. The swim-up bar in the upper swimming pool was very pleasant and refreshing!
Sun beds were also plentiful, despite the customary universal reservation tactic and you could always find some if needed. Pool towels can be swapped daily on the usual voucher system.
The hotel is close to the beautiful sandy (public) beach; you just walk out of the grounds and down about 80 gentling sloping boardwalk type steps to get there. Be aware as the Atlantic coast can generate some fierce waves and strong undercurrents. Having said this it is gently shelving. We loved it as you could walk along the beach for miles if you wished. Parasols were available for a small charge 5 euros each per day from a courteous man who tended the area daily.
I believe that this was only the second year that the hotel was available to English guests, so the vast majority of guests were Spanish with some Germans and Italians.
Daytime entertainment from the team was of a very good standard with plenty of activities but in honesty we preferred to rest and watch!
Evening show entertainment was also very good without being too lengthy and you could either sit inside the air conditioned auditorium with a great stage, plenty of seating and adjacent bar or if you preferred you could sit outside in the courtyard and listen, still with decent visiblity of the stage.
Sitting outside in the evenings anywhere will of course leave you susceptible to adjacent smokers as this is still deemed acceptable
There as also quite a strong presence of young children but this did not detract from our experience, but might be a bigger issue for some.
I would highly recommend this hotel; this was our first experience of a RIU hotel and I would definitely book with them again on the assumption that our excellent experience is representative of their overall quality.
Thanks and well done to all the staff at the Club Hotel Riu Chiclana!More
Nice and different part of Spain to visit
If you are looking for good accommodation fronted by lovely beaches, no loud pubs and bars and nearby places of interest to visit then Costa de la Luz is a nice tidy corner of Spain to spend a holiday.More
BeneluxTravellers, Gatwick, United Kingdom
Top Quality Resort
They say going back to the same place is never the same as your first visit. However,this does not apply to this hotel as our expectations were realised and we needn't have worried at all. Everything was the same as last year,in a word fantastic. This is a well run resort hotel and all staff are well trained in customer service,nothing is too much trouble and you are made to feel very welcome. The only negatives would be that there were no adult only areas for dining and trying to dodge excited kids running around the buffet areas with their plates heaving without looking where they were going (yes it is a kids thing...) became an unwanted daily sporting activity...also the check in on arrival is chaotic (same as last year) and would benefit from a single line queuing system similar to airport/post offices..special mention to Jorge in reception and Fatima and Jao in the outside bar..Top professionals!!thank you.More
John E, London, United Kingdom
First time to this part of Spain and we weren't disappointed. The hotel was great, with 3 restaurants to choose from, and the staff were extremely friendly and helpful. The food was great quality, and there was a good variety. The sunset over the sea from the terrace bar just finished a superb holiday, very romantic.More
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