My wife and I have just come back from the Riu Chiclan , we had a week and came back October 10th 2014.
This was our first "all inclusive package" we have done. It was a late deal booked the week before, it was to good to let it go ...Â£630.00 including booking our plane seats!
The hotel was very nice. as soon as you arrived of the coach, they put a wristband on you straight away, and then you were given a glass of orange juice while you waited to check in ,and your cases were taken to your room just after you were checked in!
Our room was nice block 33 room 55 from the back you could just see the sea. The pools were lovely(cold to start with) plenty of sunbeds, and it made a change not having to find one so early as you could only get one after breakfast from about 9.30-10.00 am. They have the three restaurants the main one levanta, and the grill. We only used the Grill once you had to book.It was ok. We just used the main restaurant for our breakfast and our meals ..Any one who has been AL before will know how funny it is watching people buzzing around filling there plates up, especially the deserts! Not forgetting the toasting machine!
The weekend there did seem to be a lot of Spanish, then went on the Monday. Entertainment was not great, there seemed to be a mass exodus about 10.45! What I would say was if you wanted to go outside the hotel in the evening there was anything around. You could get a bus (we didn't) that would go to Cadiz , apparently there was some bars that way but not sure if they would of been open. If you like your drink, they do cocktails all spirits, wine wasn't much and the beer was only local and didn't do pints.
Overall nice hotel for a week, we met some nice people near the end of our holiday shame it wasn't earlier. Also rep was nice, as was all the staff and maids.More
Darren274, Worthing, United Kingdom
Good base for exploring Cadiz, Jerez, Seville and Gibralter
My wife and I spent a week at the Riu Chiclana in September 2014. We had wanted to visit Cadiz and Jerez for some time, and this hotel was ideally situated for these two cities.
The hotel was very busy with a fair amount of Spanish and German visitors. The food was good and varied. The drinks were OK, but not up to the standard of other Riu Hotels I had visited. We drunk Gin and tomic and cava most of the time.
There was entertainment on most nights beteween 9pm and 10pm.
Our room was on ground floor, spacious, clean, and cleaned every day.
It backs on to a fine beach which is washed by the Atlantic every day.
Get the bus to Cadiz, and have tapas for lunch with a glass or two of dry sherry in one of the back street restaurants.
There were quite a few children staying at the hotel which some people might have issues with. We did not find it a major problem.
Overall a good hotel and good value at about Â£1000.00 for two people on an all inclusive board packageMore
Burt_Thatcherher, Sittingbourne, United Kingdom
Week's stay, 3 couples
We arrived 27th Sept for a week, with friends, and weren't disappointed. I think the entire Thomsons plane were headed to this hotel, so we had visions of a lengthy wait to check in. In total, it was probably 15 minutes....not so bad at all. We found out the next day there had been 1200 departures and 800 arrivals! The Entertainment Team greeted the coaches and fitted your armbands before you even reached the reception desk, so you could have gone straight off to the bar for a drink and checked in later when the queue went down if you preferred. It was a slick check in, with the minimum of fuss, and a great portering service taking your cases to your room.
We were in block 34 which was lovely and quiet, on the outer edge of the grounds. All the rooms are set in different styles of blocks, most two storeys only. The room was spacious with two decent sized single beds put together to make a huge double. We didn't find they came apart, so wonder if the were connected in some way. People have said they didn't always find them comfortable. They were firm mattresses, certainly, but rather that than a saggy old one. I didn't have any problems sleeping. There is plenty of storage space and a free safety deposit box. A flat screen Television is on the wall, with quite a few channels in English, though most were News ones. This was sufficient to put it on for a short while and catch up on the day's events. The bathroom was spacious, and had a bath, with the shower inside it, catering for all tastes. There is also a bidet, and toiletries were provided. The bath towels aren't huge unfortunately, but I used the pool towel which was much bigger. These can be changed daily by the pool. There's a fridge in the room with water provided on the first day. You get top ups from reception, and they're big bottles too. We were on the ground floor, so had a patio which led onto a lawned area. There were two chairs and a table, and a small drying line. The room was always kept spotlessly clean, and the Chambermaid often made patterns with your nightwear, and animals with the towels.
The day we arrived, the Reception staff advised us that two of the extra restaurants were only open until the Sunday, so if we wanted to sample them, we would need to do so on our first two evenings. This is because there are always lots of Spanish guests who come for the weekend only, so there are enough people to warrant keeping them open. Once they leave, there is enough space in the main restaurant for all remaining guests to dine. I expect they are open all week in the height of the season. We tried both The Grill and The Andalucian restaurants as suggested and found them both good. The main restaurant was excellent too. We never had to queue for a table, whatever time we ate. The variety of food on offer was amazing, and everything was refreshed regularly. There was some show cooking going on, and several nights there was a speciality pudding being served. I think even very fussy eaters would find something to eat. We had a birthday in our party, and they laid up a table specially with petals and flowers and a pink tablecloth. We were served Cava to start, and a special celebration cake to finish. It was a nice touch.
We went to the Welcome meeting, where not only was the Thomson's rep there, but also members of all the hotel departments. They kept stressing that we should simply ask if we wanted anything at all as they were there to make sure we were happy. And you got that feeling round the whole place, that the staff were also pleased to have you there, and genuinely were happy themselves.
The Entertainment team worked so hard! During the day, they were on hand to look after your kids or take us adult "kids" in rifle shooting, or whatever other pastime you fancied, then in the evening transformed themselves into dancers and actors. The songs were mimed, yes, but they gave really professional performances every time. There was one outside act brought in one evening, who was good, but the Hotel's own team were the best. It's an international Hotel, so the entertainment had to cover all nationalities, and they did this easily.
The grounds were beautifully maintained, and the two main pools were kept spotlessly clean. Plenty of sunbeds around the place, though the hotel wasn't full, so I can't comment on what it would be like in high season. There's also a lovely children's pool, with it's own pirate ship and slides. Just over the road from the main entrance is the Spa and Sports areas. I didn't get to use the Spa, but the Sauna and Jacuzzi are available free to guests. You do need to book though. There are the usual selection of beauty treatments and massages available at extra cost. I thought they were pretty average prices on the whole from the list I saw. Buses run outside the hotel every half an hour and cost 1Euro 45 to anywhere along the route to Chiclana. You can change buses in the centre of Chiclana and go to Cadiz. This is 3 Euros each way. Warning....the bus to Chiclana goes right round the other side of the town before coming into the centre so takes 40 -45 minutes but going home only takes about 20 minutes. If you can check it on a map, you can probably get off several stops earlier than the terminus and stroll into the centre, rather than go through the torture of the farthest part of the journey.
All in all, this was a delightful, friendly place to stay and I'd happily come back another time. I'd certainly try another Riu hotel if they all meet the same standard.More
SALUE57, Bournemouth, United Kingdom
We booked this hotel last minute thro First Choice( 3 couples) and for the price we were pleasantly surprised. The hotel is large but not difficult to get around and all the staff without exception were welcoming and friendly. The 4 pools esp the 2 dedicated to children were all well maintained and we have never been to a hotel where there are so many sunbeds and parasols. The choice and standard of food in the restaurants was excellent with different dishes every day. Coffee was good esp the flasks at breakfast and drinks were also varied with a Cava also on offer in the all inclusive. It is not an area if you want nightlife and shops but walking along the beach was lovely. There is a bus stop outside the hotel which takes you in to Chiclana but it gets busy . As my partner and I had booked extra leg room seats we were given separate tickets to the other 4 in our group and we were given a room in block 6 at the opp side of the complex from our friends . I pointed this out and without any fuss the reception manager put us next to the rest of our party in Block 34 which was nice and quiet. Animation team were great fun during the day and the shows in the evening were very entertaining. If I have one complaint its the lack of toilets up near the restaurants and bar areas. As it was coming to the end of the season this wasn't a problem but in the height of the season I could imagine queues could form. I would certainly go to another Rui hotel after this experienceMore
Dippydaisy800, Boston, Massachusetts
great all-inclusive hotel
This was the third RIU hotel weâve stayed at and itâs good to report that the quality of rooms, food, facilities and service is as good as the previous two.
I wonât bother repeating the excellent comments of previous reviewers â itâs as good as they say â excellent selection of quality food, comfortable rooms (although we agree that the mattresses are firm), no problems getting sunbeds, and quick, attentive service from friendly staff.
The only slight negative I would have is that this is a large hotel (we were told it had a maximum capacity of 2,400 guests), and even though it clearly wasnât full to capacity, the dining rooms and bar areas were busy and noisy. That said, the staff coped superbly with the numbers â there was always a table for us, the wait for a drink at the bar was typically less than a couple of minutes, and how reception dealt with the arrival of over 600 Brazilian footballers one day I just donât know â amazing.
We were just a couple so I canât comment on the facilities for families and kids (although there seemed to be tens of families with pre-school kids that seemed to be enjoying themselves), and when on holiday we like peace, quiet and an easy life, so hereâs some of our tips for this hotel:
1. We wanted a quiet room so emailed the hotel ( firstname.lastname@example.org ) in advance. Although they couldnât guarantee anything in advance, we got a very quiet room nearer the sea and away from the main dining/bar areas â very quiet.
2. We preferred to sit outside to eat, it was so much quieter â yes, itâs where the smokers go, but there were very few at the tables.
3. There are typically two sittings for dinner, 7.00 and 9.00. Arrive around 8.50/8.55 and the staff still let you in early â thereâs more tables available before the full sitting starts
4. Even better, in the main restaurant, avoid the main entrance, grab a table outside and then go inside to collect the food/drinks
5. We tended to eat later than most â around 10ish for breakfast, 2-2.30 for lunch and 9ish for dinner â yet the food selection was just as plentiful as earlier (although one day the hot water for tea at breakfast was only tepid).
6. The wine (dispensed from taps) is gluggable but not brilliant. Surprisingly, we found that the taste/quality of white wine varied between restaurants and even between days in the main restaurant. The red was always better (and we just donât like rose). Use the larger glasses for wine to avoid too many trips to top up.
7. Both âspecialityâ restaurants are worth a visit (the grill/Italian was best for dinner) â but there is a wider choice of food in the main restaurant.
8. If you like a cup of tea in your room donât forget your own kettle (and get a small jug of milk at breakfast to keep in your in-room fridge)
9. Need a plug for your kettle or phone charger? In our room the plugs were hidden behind the (movable) bedside cabinets.
10. Ask at reception for your password for a daily 45-minute block of WiFi access â which is very fast by hotel standards (I suspect there is a local cache to speed access to popular sites)
11. The beach is good as others describe - UER5 for each sunbed for the day â but note that the toilets arenât unlocked until the attendant arrives around midday, and are locked at 17.00 when he leaves.More
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