The Madeira Centro is right by the beach in the heart of Benidorm, and offers up some of the best views in town from its rooftop bar.
It’s all about the location of this hotel. It only takes a couple of minutes to walk to Levante Beach, and both the strip and the old town are just a little further on.
The property’s 21-storey tower design gives it a slick, city-hotel feel. Plus, a glass lift and a panoramic bar on the 20th floor mean you get some seriously cinematic views of Benidorm.
TripAdvisor Traveller Rating
Based On 682 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Buffet breakfast, lunch and dinner.
Facilities ► View all
The main restaurant here serves up a great selection of buffet dishes. There are show-cooking stations, too, where you can watch your food being cooked in front of you.
Lounge and Bar Terraza*
This bar is set on the hotel's 20th floor and comes complete with panoramic views over Benidorm's bay.
The outdoor pool sits on the mezzanine floor. It's surrounded by a sun terrace that's dotted with sunbeds and parasols. You can pay a deposit to borrow pool towels. You'll also find a pool bar out here.
Rooms ► View all
Twin Room with Promo Offer
These rooms feature Wi-Fi, centrally controlled air-conditioning, safety deposit box, LCD TV and a hairdryer. A limited number of these rooms are available on offer, on a first come first serve basis. Just so you know, the minibar is empty and can be used to keep your own drinks cool.
Single Room with Balcony
These rooms feature Wi-Fi, centrally controlled air-conditioning, safety deposit box, LCD TV, a hairdryer and a balcony. Just so you know, the minibar is empty and can be used to keep your own drinks cool.
TripAdvisor Reviews Show more reviews »
i would have given 0 stars if that was an option
Well where to start. This was my first time in this hotel. I travelled with my mother who is 83, my sister age 60 and brother age 61. Mum had stayed before a few times and although always said the food was bad had liked the location of the hotel. We have previously stayed at the Benidorm Plaza, the Princess and the Royal. We have separate rooms so it is three different bookings. All three rooms looked good on first glance, the cleaners made the beds and folded the towels and that was it. The place had hand marks on the furniture and dust. The bath was not cleaned once in a week, I purposefully put a bit of rubbish on the floor in the bathroom by the bin to see if it was moved, still there when I left. The soap provided by the hotel crumbled when opened and I left this on the side of the bath on day one, on day 7 I put it in the bin to leave the room tidy. I added some photos so you can see. The staff in the hotel obviously do not like the English, my mother and sister were there a few days before us and had experienced being ignored and were not happy. On the day I arrived, before even seeing them I found the receptionist abrupt, I went to the bar and was ignored and decided to go out of the hotel for a coffee. At dinner time I approached and gave my room number and the lady looked past me greeted some Spanish people as if I was not there this continued for the next few days. On day 2 I had chilli, I found a bit of wire plastic in it and gave it to the restaurant manager, I saw him go to the chef but he didn't return to me or apologise at all, I could have choked on that so it was bad, the food was bad anyway I lost 4lb staying the week as I barely ate there and that despite eating out a few times . On the final day they said we could go in for coffee and biscuits as it was 6 am, no milk or cereal or even a bit of toast, however, behind the Banbury there were trays full of sausage, bacon and boiled eggs, ready for the breakfast service at 8, so they must sit there a couple of hours before being served and not made available to early leavers. I was not happy about the way we were being treated but there was one day when I saw an old lady struggling to walk in the bar and no one assisting her. I got up and offered her a hand, she told me she had a bad fall the night before and was with her husband and going home that day. The bar maid waved to the outside tables but we didn't know what she meant. I helped her to her husband I think he had dementia so couldn't help her. I asked if I could get her a drink and she said she ordered water, then I discovered this was what the barmaid was waving towards outside. This lady could not walk there to get it. I was appalled at this and decided to complain to the manager about the way we were treated and the way the lady was treated. I was made to wait over ten minutes for him to come out of his office although I had just seen him go in alone. He was immediately hostile towards me and was glaring at me. I am well presented middle aged and respectable professional so would not expect that reaction from anyone. I told him that I was unhappy and what had been happening he said he had lots of English clients and that it was not true and if I didn't like it I could leave the hotel. Well given I have an 83 year old lady with me and the local hotels were fully booked this was just nasty. He spoke to me like I was rubbish. I decided just to sleep in the hotel and spend the days and evenings out until it was time to leave. This left me feeling vulnerable in the hotel and afraid to complain. At the time I complained I also raised that I was intending to take my mother for a meal in the rooftop restaurant and had took her up to have a look for her to decide. It was closed nothing stopping us showing her the room and views, well except the very rude man who said no entry seeing she was struggling and needed to sit, The manager told me that the owner said no tourists up there, I said we are not tourists we are staying in the hotel and were thinking of booking for a meal. Again no apology just hostility from the manager. other Dutch and English people were also heard complaining to no avail. The manager tried to suggest it was because I don't speak Spanish, I said a smile is international and I had not spoken so that could not be the barrier, perhaps the fact that I am blonde and clearly English might have something to do with it. I will not be doing the booking at this hotel again, food is poor at best, rooms are not cleaned and staff are hostile. I will say that after my complaint the bar staff did begin to greet us but we had started using the bar in the Royal as they are lovely in there. I had a room with no balcony but a good sized bath which was good well it would be if clean. the air con was load but without it the room was suffocating The manager is expecting this review so I waited until mum was home in case he made her leave.More
Cheeky week away
Last year stopped at the lively end, this year nearer the old town. 3 minutes to the beach and 2 minutes to the old town with a massive choice of tapas and pincho bars, What a lovely hotel, staff were very welcoming and helpful. Mainly Spanish people in the hotel but this made it better. The bar on the 20th floor has spectacular views all around and the drinks were reasonably priced. Our room was on the 15 with fantastic views and cleaned every day. Food was good with plenty of choice. Slight downside was the pool was very small. Would definitely go again.More
Pete p, 503960
Back for the fourth time
WE returned to the Madeira Centro for the fourth time and were not disappointed. We were checked in late at night by Nora who always had a smile which was really needed after a long day travelling, quick and simple. We had missed the evening meal due to a delayed flight but were informed that a late meal had been prepared for us, says a lot for this hotel. We didn't used the tour rep at all, all the reception staff were excellent and had all the information that you would ever need. We had contacted the hotel prior to travel to request a specific room and again were not disappointed. We had two double beds a good sized bathroom and a lovely balcony. It was cleaned to a high standard daily. All the meals were buffet style. they were of a very good quality, loads of choice at all meals. We never had to wait for a table, staff in the dining room were excellent. The position of this hotel is brilliant, one block from the beach and a short walk into the old town. There weren't many English guests staying here so the evening entertainment was rally geared to them. It wasn't to our taste but the ballroom was full on all evenings so it must have been OK. We have stayed in many hotels in this resort, most were pretty good but this is our favourite and we would defineatly return.More
Recommended by our Spanish friend
Good location close to the old town with convenient rooms and very good buffet food. Unfortunately the weather was not so good and I discovered that the sun does not get onto the pool area before 11 am in early May. It does have a small indoor pool.More
Chris M, 186349
not to out taste
check in was ok no actual welcome from receptionist no smile got to our room and was impressed lovely and clean really modern bathroom with lovely walkin shower. The views from the balcony were fantastic we were in room 1811.The hotel is in a prime location for old and new town and the beach.Ok so we are in spain but the hotel is promidently spainish never came across any English people while we were there though I'm sure there was some.The food is of typically spainish hotels warm, good selection but not to our taste unfortuantly so we ate out instead we were half board. We didn't spend any time in the hotel too much going on out and about but the entertainment was not to our taste .overall we wouldn't go back to this hotel but would recommend it .the cleanliness is of a good standard the rooms are cleaned every day staff work very hard .More
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