Hotel Pestana Porto Santo  

This hotel has it all – 2 pools, à la carte restaurants, a sea-view bar and as much sand as you need.

A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.

Two super-sized pools snake their way past Balinese beds and an al fresco whirlpool. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.

TripAdvisor Traveller Rating

Based On 1412 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10, with lifts only available in buildings with 3 floors, not 2.

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Unlimited local alcoholic and non-alcoholic drinks.  Including ice-cream.

Facilities ► View all

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Moroccan à la carte restaurant*

This restaurant is open 5 nights a week.

Mares buffet restaurant

For breakfast, lunch and dinner. Gluten and wheat free dishes are provided on request and vegetarian options are available.

Rooms► View all

double room

Double room sleeps up to 3 with flatscreen satellite TV, DVD player and mini-fridge. Internet and room service available 24 hours, between midnight and 7.30am it's at a charge.

2-bedroom apartment villa

2-bedroom apartment villa sleeps up to 6, with flatscreen satellite TV, DVD player and mini-fridge.

TripAdvisor Reviews Show more reviews »

Simply awesome - a perfectly run resort.

Our first family holiday and travelling with a 12 week old was made very special by this hotel. We'd never heard of Porto santo but will definitely be back. We've never felt so safe and secure - something that as new parents we're beginning to recognise is important. From the 10 minute airport transfer time to the staff lining up and enthusiastically welcoming everybody to the resort, the holiday was superbly relaxing. We paid extra for a pool view which I would recommend if you can afford it but we wouldn't have been disappointed with a garden room. They're very well appointed, comfortable and relaxing. The staff here are amazing and there's a fantastic team ethos all throughout the hotel - you see management walking the resort on a daily basis and they actively engage with all customers - this means a lot and is very reassuring. They're proud of their place and deservedly so. Amenities for our little one were very good - they have a well stocked baby room with bottle sterilisers, fridges, microwaves and bottle warmers. Had we known it would have made packing even easier. Food was excellent throughout the week. Well cooked, presented and varied. The addition of the restaurants also helped with the variety. The lunchtime pool bar was a firm fave that's for sure! The only downside was we couldn't do the adults only restaurant - but it was our first family holiday so it was a new thing for us!! We went slightly out of season so the resort wasn't at capacity but there's plenty of room for everyone. I think it's a perfect place for a family getaway or just relax with friends. As lively or as chilled as you would want to make it. Having never stayed at a pestana hotel I think we will definitely be seeking other properties in their portfolio.More

TravellingAdman, Bromsgrove, United Kingdom

We loved it

We spent the last week in October here. The weather was great, albiet it did rain for 20 mins one afternoon. Food was plenty and tastey. There are 4 resturants on site, the Italian was pretty standard, but the Japanese and Med were fantastic. The pool bar also had hot and cold food being served and cooked to order throughout the day. The staff were brilliant - very accomodating and always available to help. Rooms were good sized, bathroom had a good shower over the bath. Entertainment consisted of a couple different singer/guitarists and a few dance shows in either a large hall or a smaller quieter bar. The beach (a stone's throw away) was beautiful and well worth the 30 mins'ish to the town where it cost just 6 euro for four beers! We paid £600 odd for a week, but if you booked last min would have cost 200 less. You could go here and not have to spend a single penny as the food and drink is all included, however its worth asking the reps to recommend/book a resturant as they will drive out to pick you up (and drop you off). We spent 30 euro each for 3 course meals with at least 2 bottles of wine. Would go back in a heart beat.More

Natasha M, Cirencester, United Kingdom

Excellent all round

My partner and I visited this hotel in October last year in the final week of the season. From the minute we arrived the staff were friendly and helpful. The room and in fact the whole complex was spotless and well looked after. We ate in all but one of the restaurants and struggled to decide which was was best. In the main restaurant there was always space a great variety of food. The entertainment were staff were brilliant, not pushy just really friendly and great fun. The management were always seen walking about chatting to people which was great to see. The island itself is amazing. We explored the mountains and everything the island had to offer and although small there is plenty to see and do if you just make the effort. We decided whilst we were away that our family needed to see the island so we have booked to return in May with our two children and can't wait to come back....More

lambskin2015, Chester, United Kingdom

Five star disappointment

This is possibly the worst or should I say the most misleadingly advertised five star hotel I've ever had the misfortune to stay in. I can't begin to tell you how disappointing this hotel and the island is. Firstly let me tell you I am NOT a complainer quite the contrary. We came here expecting a first class 5 star hotel (as advertised ) on a beautiful island that the world had not yet discovered! Thomson have got this so very very wrong and despite our initial complaint and to date 5 further emails I have still not received a reply. Anyway that's another story! The hotel in all fairness was immaculate and we were upgraded to a suite ( due to our original choice of hotel being closed to to under occupancy ) as we were moved to this hotel with only one weeks notice prior to departure. The suite was lovely and clean and very spacious but that's were the compliments stop. The hotel is not five stars, we chose this holiday for a bit of luxury and expected 5 star service, how very wrong we were ! Firstly the service was non existent, we had to get our own tea and coffee from a vending machine at lunch and dinner. If you wanted a drink during the day you had to walk down to the bar and then queue for a drink as there was only one member of staff serving at the bar. Sounds petty but in a five star hotel you expect a waiter service at the very least. There were no tea/coffee making machines in your room but you could rent a a kettle for 15 euros per week. We did but had to return it as it was all rusted inside! Far from five star ! The food was honestly so very very poor here, pork pork and more pork oh yes and rabbit was on the menu one day! We actually dared to complain about the quality of the food given the hotels alleged five star status, we were told by the manager Portugal was a very poor country. The bookable restaurants were not much better, in fact the Italian one was no better than our local takeaway and that's an injustice to it. ( our takeaway not the restaurant ) The entertainment was appalling, that said they had a local band on one evening who were brilliant but the remainder of the nights were terrible. The island itself is.......... Nothing, there is nothing to see and nothing to do! It's not perticularly beautiful as advertised or unspoilt. It's drab and lifeless and nothing else. There are plenty of other places in the world to visit far more beautiful and appealing than here. Seriously give this place a miss and save yourself some well earned money.More

Judith G, Manchester, United Kingdom

so relaxing

I visited in September 2014 with my husband and our 10 year old daughter. On arrival we were greeted by lovely,friendly staff and were given drinks and our luggage was sent to our room. Everything was very organised checking in and we were in our room,luggage having already been delivered,within 10 minutes. We had been upgraded to a suite as it was our anniversary. The accommodation was of a high standard and our bed was huge For us,the animation team absolutely made this holiday. They were brilliant with our daughter and she was made a real part of the team,she loved it. We mainly relaxed by the pool each day,one end being extremely quiet and the other,near the pool,was where the animation team played games,music etc and the pool bar was close by. This served lovely food and it was made fresh for you so it was really enjoyable....more so than the main restaurant where I found the food to be either cold or luke warm,so not that enjoyable. There was always a good choice of food,and the waiters were always filling your glass with wine or water. Our daughter is about the fussiest eater you can find but she found something she liked each day. We tried the restaurant at the Columbus too which was good. We ate at all four of the other on site restaurants,our favourites being the Italian and the med. The evening entertainment was fine,we don't go expecting big name acts or huge shows,I don't quite know why people complain about hotel entertainment. We had music quizzes,an abba night,a fire show,a magic night,a dance show,a circus show etc etc. they were all absolutely fine,people had a laugh and were able to join in if they wanted. The animation team worked tirelessly to make sure everyone had fun and enjoyed themselves. Each evening was rounded off by the bar staff doing a bit of entertainment with glasses etc on the bar and this proved very popular and great fun. The only problem I experienced was that I bought myself a mug so that I could make tea in the room (we took a kettle as isn't one in the room) but it disappeared. I left a note asking the cleaner if she had seen it a few days later to which she replied saying she was sorry but she had broken it. I was quite surprised that she had never told me this and that I had 'caught'her out......she replaced it but i was left feeling I couldn't trust the maids.Then,a couple of days later my daughters nightie disappeared. I left another note for the maid (we were always out when she got to our room) asking if she had seen it. She then replied saying it must have got tangled up within the washing and I probably wouldn't see it again. Luckily it re appeared as the maid found it and my daughter was really pleased,but,again....why wasn't I just told,or,why wasn't the maid more careful?! Just be careful not to leave things lying around! We did the beach walk into the town with the reps which was tiring,but really nice and only took around 40 minutes. We also did a catamaran trip and were lucky enough to see lots of Dolphins which swam by the boat and underneath,we lay on the netting and they were directly underneath us,it was amazing and unforgettable. Our daughter loved it! We were there for the Christopher Columbus festival which was really nice. We also did the jeep tour round the island and I highly recommend that,the driver was extremely informative and friendly and it was a great way of seeing the island and learning about its history. The beach was only a short walk from the hotel,just over a wooden walkway. The sand is gorgeous and we walked almost the entire length one morning and came across rock pools with crabs and small fishes. The sea was fairly rough at times so didn't paddle far,we saw people knocked over by the waves,but there are always lifeguards very close by. All in all a lovely relaxing peaceful holiday. 14 nights,for me,was too long....10 or 11 nights would have been ideal. Having said that,I was sad to leave. The staff are the friendliest you could wish for,and so genuinely wanting you to enjoy every minute. Would I return? Possibly,but for a week next time. I feel I did everything I wanted to do and we like to visit different places.More

lilmissworry,

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