This hotel has it all – two pools, themed restaurants, a sea-view bar and as much sand as you need.
A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.
Two super-sized pools snake their way past Balinese beds and an al fresco whirlpool. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.
Double rooms sleep up to three. They have contemporary furnishings are light and airy and come with tiled flooring. You'll have a flatscreen satellite TV, DVD player and mini-fridge, along with internet and room service available 24 hours - between midnight and 7.30am it's at a charge. For some outside space, there's a furnished balcony or terrace.
Stylish two-bedroom apartment villas let in plenty of natural light with wall-to-wall. There's plenty of space with a comfortable sofa and dining area. They sleep up to six and come with flatscreen satellite TV, DVD player and mini-fridge. For some outside space, you'll have a furnished balcony or terrace.
For the money I don't think you would get any better, but the much discussed sunbed situation is as bad as noted. I adopted an ' if you cant beat them, join them' attitude and was up at 6.15am reading the news on the iPad on the sunbed!. one day I had an embarrassing to do with a Portuguese man, he had reserved the sunbed from 7am and not returned til 2pm!, much heated discussion due to language barrier, I was trying to say he could have the beds back, but shouldn't have kept the beds that long unattended... for this I blame the hotel, the don't monitor the sunbeds and this is needed as there are 1000 sunbeds for 1300 guests. I have been told that the hotel have ordered 300 more for next year, but too be frank, I think they have just gotten greedy and knocked up more rooms, so people simply outnumber the facilities. Otherwise this holiday would have been perfect, for the money food was ok, the darling animation team did their best, sometimes the shows were so bad they were good, but you get what you pay for. the Jeep safari is a must, the Island is so loved by all that live there.
couple of notes:
we stayed in Villa block 12, rooms were well appointed, but we were on the end room and for the first week kept awake from11-2am by a group of young men **** and blinding, we did tell the hotel who apparently left a succession of notes in the offenders room, and I spoke to another family who got moved to Columbus due to being next door to the annoying boys but,hey ho, that was our bad luck, and after they had left we had no issue with noise really, apart from people passing on way home, but wasn't ever that late really.
no lifeguards on the pools. I found that odd, especially as there are a large amount of children here, obviously its the parents responsibility to look after their kids but, I'm sure a lifeguard is pretty standard
Columbus is an ugly building from the outside but nice inside, the pool there is tiny, hence the guests at Columbus add to the sunbed issue at Porto Santo. The waffle bar is a nice change for the kids here for snacks, even if the women working there when we visited was a tad scary!
I wouldn't go back here, much to my daughter and partners dismay, If you have to rise earlier on holiday than you do for work that pretty much ruins the holiday for me.
I will watch this page with interest next year, see if anything has changed.More
We arrived at Pestana Porto Santo 2 weeks ago and instanly fell in love with the hotel. The staff where very welcoming as soon as we got out of our taxi. They showed us our room and instanly we felt like we where home away from home. Then we went to 'Mares' the food was certainly not 5 star and I at least expect a nice first meal.
The food went from bad to pure couldn't eat anything. The meat was disgusting - pork neck, chicken with no meat and many more things that should not be severed in a 5 star hotel. At lunch we tried both the pool bar and Mares. Mares was horrid while the Pool bar was alright. In Mares there was fish, bread, pasta, a bit of yuck meat and not a big selection at all. At the pool bar it was very busy but the cooked food was not to my tastes expectation as the chicken sandwich didn't show any signs of having chicken on it. Breakfast is breakfast though. However if you want good food try the. Columbus as the dining experience is so much nicer.
Staying on the food topic you need to go to the themed restaurants for delicious food. Luigi's (the Italian) was nice, we didn't try the Japanese place, Madeira Lovers was divine would recommend rare beef skewers, finally the Med (which I wouldn't look forward to if your kids under 12) was lovely. If you want to get booked in skip the welcome meeting as the queue gets horrendous after 5 mins.
While we were in Porto Santo we went on two trips. Jeep Safari and Madeira (Which is only on in August's Fridays) If you come in August I would recommend going to Madeira and going down the hill on a toboggan as long as you pay that 20 euros in the taxi to get into town as the rest of the walk takes at least 30 mins to walk the rest of the way. Also the Jeep Safari is really fun and nice as you get to see the whole island with a personal tour.
The entertainment at night has to be the worst thing ever. There should be a bar with no entertainment for those who don't want to have to sit on bar stools just to have to have a drink and watch entertainment what you couldn't care less about. The bar has a busy atmosphere and is attached to a lounge complete with chess, cards, drafts/checkers, dominoes, free computers, a library and pool/snooker.
The pool area is nice the fresh water pool is an alright temperature and has a little add on indoor pool. The sea salt/ animation pool is busy and near a little kids area. At the start of the week sun beds were easy to get but as the week went on you have to get up earlier and earlier to achieve a sun bed. Kids under 12 are very excluded from a lot of things. During the day I would recommend going to the Columbus indoor pool and sauna if the weather is bad.
The Teens club has been proven to be a waste of space as it is never in use. I checked it out and it had a member of staff in all the time which proves the hotel lied as its supposed to be unsupervised. On the Thomsons website it said that there was supposed to be a chocolate fountain. I looked everyday but never was there any sign of a chocolate fountain for 2 weeks.
Most of the staff are very friendly and have proven themselves kind friendly people. However some of the higher up roles are defensive and don't seem to admit the hotels many flaws. Our rep Mario is a credit to the hotel and is willing to help you out. The barstaff are also friendly and make delicous drinks.
The rooms are very clean and are well remade daily. However the bathroom is not very private as there is a window inbetween the to rooms although I shouldn't complain as Columbus has a curtain no door or anything that leads into the bathroom. The beds are very big and the huge pillows are incredibly comfortable. The TV has various news channels to keep you up to date with the outside world. The hotel itself is really safe we had a blttom floor room which was helpful to reserve sunbeds with. We kept our room door open most days and we didn't use the free safe and not one of our items got stolen. The DVD player didn't work at all though.
We really enjoyed our stay though and would recommend coming here unless you don't like not 5 star food. But this is not the hotels fault as we went into town and couldn't even find a bottle of coke. I would come back though to see if it has improved in about 2 years. Wonderful hotel and surrondings. Hope this review was helpful.More
plumpuddingtart, Greater London, United Kingdom
Delightful stay on a beautiful island.
I have read with interest previous reviews on this hotel and cannot decide if I am just very easy to please or if other reviewers are serial complainers. Myself and my hubby stayed there for a week to celebrate his 60th birthday. We LOVED this place! The staff were attentive and friendly from the first moment. We were greeted on arrival and sorted quickly so we could go for supper while staff took our cases to our room. The buffet restaurant offered an extensive choice of food. Drinks were served at your table and our glasses were replenished as soon as they were empty. There was occasionally a short wait to be seated but staff operated a walkie talkie system to get people seated as soon as was humanly possible. The snack bar during the day was busy for hot food but had grab and go items you could just self serve. We never waited longer than 5mins for a drink. The staff were fab especially Catarina and Paulo and the guys who cooked the showfood and snack bar worked tirelessly. We didn't book the other restaurants as friends had advised us of time issues. We ate in Colombos one night for a change which was nice. We had a meal out at O Corsario,a Brazilian themed bar on beach near the town. Diogo, the owner was very welcoming. Food and wine was lovely and beach/sea view at sunset delightful. Good value for money too. Taxi service on island is very good. We also recommend walk along beach to Ponte de Calheta. An hour's walk but views to die for and excellent food at beach front restaurant. The beach is beautiful. Amazingly uncrowded. Beds on beach were booked up quickly but we weren't bothered. As regards beds in resort we had no problem locating two on the two days we wanted them and were not particularly early risers. Mario the Thomson rep was perfect for the job and was on hand if you had any issues. (We didn't) Our room was clean and bright with a great view of pools and mountain. One slight issue the WiFi coverage is a bit sketchy. Was best on terrace of sunset bar. We really enjoyed the jeep trip. A great way to see whole island. Our guide Vashko was amusing and informative. In summary the hotel was GREAT, the island is beyond beautiful. We will definitely return next time for two weeks and we would do yacht trip and use spa which we didnt get round to this time. Cannot recommend highly enough!More
For sure the best All Inclusive that I tried in my life. Room is great, food variety and quality are amazing...The theme restaurants are a must with very good service and lovely food quality.
The beach is something that everybody should go instead of complain about the lack of sun beds in the swimming pool....come on guys serious, with one of the best beach's in the world you guys go to the swimming pool???
The waiters in Mares and Caravela are amazing, I really don't know with so much work how they manage to be so polite,friendly and efficient...Well done for the management as well. Bruno Rilho is an example of organization,efficient and friendliness , keep going "Careca"...its how the guys call him thereMore
Xide C, Lisboa
Perfect family getaway
A fantastic hotel in a beautiful location. Good food, friendly staff, excellent spa facilities and lovely pool areas. Extremely safe for children. We spent a week here from 17th August. It was a wonderful holiday and we felt very relaxed and completely safe on this beautiful island. Take the jeep safari, a half day tour of the island to get the real feel of the place.More