Hotel Pestana Porto Santo  

This hotel has it all – two pools, themed restaurants, a sea-view bar and as much sand as you need.

A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.

Two super-sized pools snake their way past Balinese beds and an al fresco whirlpool. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.

TripAdvisor Traveller Rating

Based On 1442 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10, with lifts only available in buildings with 3 floors, not 2.

Platinum

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  • 20kg luggage allowance
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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. Three visits included per stay to the theme restaurants.  Unlimited local alcoholic and non-alcoholic drinks.  Including ice-cream.

Facilities ► View all

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Japanese restaurant*

An à la carte restaurant serving Japanese specialities. It's open five nights a week.

Mares buffet restaurant

Breakfast, lunch and dinner are all available here. Gluten and wheat free dishes are provided on request and vegetarian options are available.

Rooms► View all

double room

Double rooms sleep up to three. They have contemporary furnishings are light and airy and come with tiled flooring. You'll have a flatscreen satellite TV, DVD player and mini-fridge, along with internet and room service available 24 hours - between midnight and 7.30am it's at a charge. For some outside space, there's a furnished balcony or terrace.

2-bedroom apartment villa

Stylish two-bedroom apartment villas let in plenty of natural light with wall-to-wall. There's plenty of space with a comfortable sofa and dining area. They sleep up to six and come with flatscreen satellite TV, DVD player and mini-fridge. For some outside space, you'll have a furnished balcony or terrace.

TripAdvisor Reviews Show more reviews »

Clouds did not spoil our stay

Just got back from a weeks stay at the hotel, the bad part first, it was cloudy and windy all week, that's were the bad finishes. Hotel is excellent, large, clean and run very efficiently, Loads of hotel staff and management around all the time and making your holiday the best. All staff are excellent and ask if your having a good time everytime they pass you. The rooms are all large and the bed in our room was massive. You can book into 3 theme restuarants and suggest you do this asap as they get full very quickly. Get yourselves booked into the med restaurant, it will be the best meal you have, and feels like you are eating out in a real a la carte restaurant. We had the stuffed chicken, and it was just delicious. The beach is amazing and just wish we could have been on it all week (damned weather) Beach bar and toilets close by. The bonus of going here is you can also use the facilities next door at the Columbus. One last mention about the Thomson rep Mario who is only to keen to help and give you good advise and make sure you have a good holiday. Will go back again (something we do not normally do).More

Darren G, Immingham, United Kingdom

Relax! Go to Pestana Porto Santo!

We booked this holiday to celebrate our 41st wedding anniversary, looking for R&R, good food and excellent service and facilities - we were not disappointed! Our 17.05 Monday flight from Manchester was delayed 10mins with some computer issue. Wouldn't even have noticed this had we nots even the captain and her co pilot arriving only 10 mins before we were due to take off! Perhaps they had been delayed somewhere but couldn't help thinking had they turned up earlier we might have left on time? Flight was smooth - 3 hours 45 mins. Offered food and drinks but no in flight entertainment. Arriving at Porto Santo we had to circle for 10-15 mins because of a medical evacuation emergency. Luggage came off quickly and the Thomson / First Choice reps directed us to our coach. A rep came on to the coach to welcome us and explain what would happen when we reached the hotel. Transfer time was only 10 mins - being close to the airport is not an issue as there are very few flights in / out of the island. As coach arrived we were met by staff offering us wine or soft drinks, children's entertainer ( all kids were given balloon swords/ animals) and lady who put on our 'all inclusive' wristbands. Virtually no queue in reception where we were given our room keys and had passports photocopied. Cannot speak highly enough about the check in / out procedures operated at Pestana!!! We were advise that the restaurant had stayed open to provide late dinner so we just visited our room quickly to freshen up. Our luggage was there having been unloaded from the coach without us even touching it. In the restaurant there was a hit and cold buffet service - soup, extensive range of salads, usually about three hot choices, pasta, vegetarian option and grill chef. Good selection of veg and obligatory chips! Fresh fruit, ice creams, mousse and a couple of cakes to chose from - highly rate the cakes, as a fairly proficient home baker, the Pestana cakes are the best I've ever tasted abroad! In the morning, after a less than good nights sleep spoiled by inconsiderate neighbours, we awoke to discover our room in villa 5 ( ground floor) looked out onto the hotel driveway. For us this was not acceptable - to have some privacy in our room we would have to keep our curtains closed most of the time. So after breakfast we called in at reception to ask if we could change rooms? We were offered an alternative and a member of the reception team took us to the new room to see if we liked it -- villa 4, room 430 on second floor. Whilst it was smaller than our original room, it had a decent sized balcony and great view over the beautiful gardens and pool, we could also see the sea. We opted to move and achieved that in 30 mins thanks to the help of the reception staff - a young man moved our cases and belongings for us on a golf type buggy, even returning later with my pyjamas which I'd left under the pillow in villa 4 - how embarrassing! Facilities at Pestana? First rate - beautiful outdoor and indoor pools (too cold whilst we were there but that was down to the weather!), spa ( facilities free to use, just pay for treatments), fantastic and well maintained gardens making it a really pretty place, small shop selling holiday essentials, great kids playground with bouncy castle, outdoor snack bar, access to beach with hotel lifeguard on patrol, indoor and outdoor bars. You can also use the facilities at the sister hotel, the Colombus and it was pleasant to walk over there for a change. We ate our evening meal there are a few times as the restaurant was quieter and had a great ambience. At lunch and dinner there was a full range of drinks on offer with bottled water always available. Bottles of wine were set in ice buckets next to each table or you could choose beer, shorts or soft drinks to accompany your meal. Waiter service was excellent in both hotels - very attentive and willing to please. Entertainment at night was Ok - a male singer / guitarist called Diego Lestre. Believe he took part in Portugal's The Voice. Not my taste but he did his best. Animation team did a few shows including very impressive trapeze acts. Tried a quiz one night but as ever language becomes an issue. Porto Santo? Hotel runs shuttle bus into town ( about 2 miles away) - worth a look at the Church and Colombus museum but not much to see otherwise. Weather was a bit disappointing - quite overcast and breezy the whole of our week - seems to be just our luck, but we had a great rest and would def recommend this hotel. More

Shirleybrow,

Pestana porto santo - 18th May 2015

We travelled as a couple with Thomsons from May 18th for 1 week. This was our first visit to the hotel & the island. Firstly....weather!!!!! I feel not enough reviews reflect how bad it is!!! I know this is NOT the hotels fault ( i usually hate it when people comment on the weather in reviews) but I spent the majority of the time here day & night in a jumper & fully covered! We were told this was "typical" weather. We travel for sunny weather but if you don't mind the cold you'll be fine but bring lots of warm clothes for day & night. Now the hotel. Very clean everywhere including the rooms. There is a good variety of food - sometimes better than others. Sometimes service for drinks was slow, even early in the evening when there were few customers. Staff are friendly all over the complex. The bar at the columbus side was our preferred choice in the evening, very modern with good service. The hotel is very organised with thoughtful touches, such as filtered water machines throughout, fridge in the room with water inside on arrival, coffee machines in a couple of places & pool/beach towels in the room. Also a free safe & remote control air conditioning, reading lights, small bathroom essentials. Also rooms were cleaned & towels changed everyday, very good service. Now a few negatives for US (that may not matter to some.) There was an interconnecting door to the room next door! I hate this & felt like we had to whisper our whole stay as you could hear ALOT through the door!! On the Saturday night our neighbours decided to have some kind of party that went on until 330am! Its really not that kind of hotel! I had emailed Mr martins around the 1st May enquiring about a room upgrade. He responded almost immediately telling me he no longer managed this area but copied in 2 other managers on the email. Unfortunately I never received a further reply. I noticed on the trip advisor forum that someone else was awaiting replies so I didnt follow this up. Now I must say that the hotel do have a staff member hand deliver a note to the room on your 2nd night from guest relations which gives an opportunity to address any issues - so there was a chance to mention this. Also no wifi in the rooms, although I discovered after a few days that we could reach the wifi on our terrace/balcony area which looked out onto the front driveway of the hotel. However I didnt want to sit outside to use it as it was so cold!! Not usually an issue as i dont usually sit in my room on holiday but with lots of cloudy days it would have been nice to have wifi in the room. Also a light in or above our wardrobes would have been useful as it was so dark inside them - under the main stairwell in our end room. Overall I would say the hotel is well organised & aims to please. I just cant say I can fully "relax" however when I am so cold! Thomsons were organised & efficient - the rep Mario was great! Fights were good. The jeep tour is also really good. Maybe try a visit here when the weather is better? I would have enjoyed it 100% more with more sun or just less high winds! Maybe thomson should reflect the May climate accurately!More

Charlotte B,

Franky D

This resort is very good for chillin out Hotel,food and staff were a credit to pestana the place was very clean and everything about the place we couldn't fault we will definitely be going back.dont tell anyone about it as it is a place that hasn't been over commercialised!More

Frank D, Liverpool, United Kingdom

Fantastic Holiday

We have just returned from a 2 week holiday to this special resort. The hotel is immaculate , it's very clean and very well maintained, the pools are lovely, well looked after. The staff here are wonderful , they cannot do enough for you and all with a big smile on their faces. Mario the Thompsons rep is a lovely guy and what a wonderful ambassador for his profession. The food in all the themed restaurants is very good, the main restaurant is also very good, but on a couple of occasions the food was only lukewarm. The jeep tour is definitely worth doing, the tour guides give you lots of information about the island , although it's not very big it's very interesting. We couldn't go on the boat tour because unfortunately the weather wasn't good enough, which was a shame because we heard good reviews. This resort is definitely worth a visit. It seems to have something that is missing in other places. We will definitely go back.More

Bernie1111,

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Hotel Pestana Porto Santo
Rated: 4.5 /5 based on 1442 customer reviews
from £542.00