This hotel has it all – two pools, themed restaurants, a sea-view bar and as much sand as you need.
A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.
Two super-sized pools snake their way past Balinese beds. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.
TripAdvisor Traveller Rating
Based On 2294 reviews
- Official Rating
- Lifts: 10, with lifts only available in buildings with 3 floors, not 2.
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Three visits included per stay to the theme restaurants. Unlimited local alcoholic and non-alcoholic drinks. Including ice-cream.
Facilities ► View all
2 outdoor pools
Towels and sunbeds are provided at this large outdoor pool.
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
This large bar is on the first floor and is also where you'll find live entertainment in the evening as well as live sport screenings. It features sea views which are particularly spectacular at sunset.
Rooms ► View all
Twin Room with Pool View and Balcony
These spacious, modern twin rooms come with a balcony that overlooks the pool area. They have an extra bed. And you'll also find air-conditioning included too.
Double Room with Balcony
These spacious, modern double rooms come with an extra bed. And you'll also find air-conditioning and a balcony.
TripAdvisor Reviews Show more reviews »
Enjoy Queuing? This is the place for you!
Firstly on a positive note the Island of Porto Santo is an unspoilt, uncommercialised gem. The beach is perfect with soft golden sand and is immaculately clean. The areas in front of the hotels have lifeguards who not only guard but on many occasions can seen helping customers with their buggies(more of this later) and windbreaks etc. The hotel itself has so much potential, stunning gardens and grounds, attractive architecture, lovely clean pools, nice rooms although ours was a tad small (Double pool facing on second floor Villa 12). However this is not a 5 star resort by any standard, basic things like no tea/coffee making facility in room or robes. Towels not replaced on 2 occasions in a 7 night stay, when contacted reception to provide 2 clean bath towels received 4 hand towels. Shower mat very rarely seen, provided 3 out of seven nights. Now for the queuing, this has been highlighted in many reviews and believe me it is an issue. Starting with arriving at airport, our flight closely followed by another TUI flight, there were 2 passport controllers and 1 E gate thingy. Chaos! Even worse chaos ensued upon arrival at the hotel, very small reception area couldnt contain the teeming throng of ticked off victims of the Thomson airport experience (stagger the arrival of the flights duh!). Check in process somewhat shambolic, reception staff seemed to be overwhelmed with the mass of humanity, and with the bewildered looks on their face's while tapping away at the computer keyboards I can only assume what was coming up on their screens was in Mandarin Chinese. Now we have been queuing for almost 3 hrs, so with a great sense of joy we joined the next (snaking) queue for the buffet experience, this was exacerbated by a Checkpoint Charlie type system were we were asked how many diners were in our group, this was then relayed by radio to another member of staff within the food outlet who eventually appeared and guided us to a table surrounded many other empty tables, I honestly think as adults we are more than capable of finding a suitable table unaided. While the food on offer was adequate and while there was some variety it was far from 5 star. From the dining experience we then encountered the creme de la creme of queues in the Sunset bar. From 6pm this was the only drinks service outlet on offer as the other bars, pool and beach are then closed. Now I have to say here the staff work exceptionally hard, are uncomplaining and pleasant but they are woefully understaffed and I suspect not managed properly. The Pestana has 328 rooms so a conservative guess maybe 650 guests, on one night there were 2 bar staff in the Sunset bar, just imagine that! I didnt have to I had the joy of experiencing it. It is though ideal for anybody who has a problem with alcohol as the chances of having to much to drink are minimal. Other reviewers have mentioned the hordes of small screaming (at times) children and accompanied buggies, but as this is advertised as a family hotel so shouldnt be surprised, but as it was out of term time didnt really expect the hordes there were, but these were obviously mainly pre school age. Can only tremble when think what it will be like in the high season.More
Queues queues queues
If you like queuing this Is definitely the hotel for you, queue to check in, breakfast, lunch, snacks, drinks, dinner, speciality restaurant booking. On the positive side our room was lovely, spacious and clean, (no kettle or minibar but there is a fridge). We used the facilities at the adjoining Columbus Hotel for Breakfast and Dinner as the restaurant there seemed better organised and less of a school dining room atmosphere. Staff very friendly but at the Pestana very understaffed. Speciality restaurants are not up to scratch for a supposed 5 star hotel, with limited menus and still generally Buffet service. Thompson reps very good but can't deal with the inept hotel management. Food in the main buffet restaurants good but often Luke warm. (Told the staff but nothing changed during our stay.) Animation team very numerous and for young families very good. With what appeared to be a good kids club. Have to pay for beds on the beach although umbrellas and wind breaks are free. Pools good (also a large warm indoor pool). Had Spa treatments while here which were good but then the staff wanted to sell you "products" after which somewhat took away the benefits of the massage! ☹️More
Good holiday but not 5*
Overall a good holiday, however I would not rate the resort as 5*. We often had to queue for dinner and drinks which can become a little frustrating. We also queued for 50 minutes on the first day to ensure we got booked into the hotel restaurants. There is not a big selection for dinner and food is basic, but we enjoyed the Italian and Mediterranean restaurants on the hotel complex. There is a nice BBQ selection to chose from at lunch. We visited a fantastic restaurant called Panorama one night which we found on trip advisor so I would definitely recommend this if you would like to go out for dinner. A few minor issues with the room but it all got sorted and hotel staff are very friendly. The sunset bar gets very busy at night time, especially with lots of children but we sat in a quieter area most nights. Returned from the Pestana Porto Santo on 19th June after a weeks long stay and the weather was cloudy for the majority of the time. I'm not sure if the weather was normal for this time of year but if you want guaranteed sun then this is definitely worth looking in to before booking. Hotel grounds, swimming pools and beach are all lovely, we also hired out bikes for 2 hours and cycled into the town which was nice.More
Cannot make it's mind up
I so wanted to give this hotel five stars but there are tools many little things that let it down, the staff are all absolutely fantastic they are the most pleasant hotel staff I have ever come across, the rooms are to a very high standard and the towels and bedding changed regularly and the cleaning was first class, the gardens were beautiful and well looked after and the beach could actually be the Caribbean its that good. The downside unfortunately was in the restaurant which was very dark and the tiles made the floor look dirty, the Sunset bar where the entertainment was based was a bit like a working mans club with children allowed in all night there were never enough seats and never enough bar staff, the towel exchange was not very well managed as I went twice to the only place they could be changed only to find a notice saying staff were unavailable.The sister hotel the Colombos was just that bit classier with a much more pleasant atmosphere in both restaurant and bars. To sum up the Pestano Porto Santo hotel just cannot make up its mind whether it wants to be a high class hotel or a cheap and cheerful basic holiday baseMore
Malcolm B, 186378
Do not waste your money!!!!
We have been staying here for 1 week and due to be going home later today. Our stay here at the 5 star (3 star max) pestana hotel in Porto santo has been awful since day 1. Had to queue for over an hour just to get checked in. We then had to queue for our evening meal which to be honest I wouldn't of fed the food to our pet dog. We were hoping that maybe the terrible food and queues were just because we were late arriving and hoping it might be better then next day.... How wrong we all were!! The queues here are horrendous. Expect to queue for checking in, breakfast, lunch, dinner, booking the themed restaurants (we queued for 2 hours on our first day to try and book our meals only to be told the only available night was our last night at 9.30) and at every single bar. For the 1 week we have stayed here our room wasn't cleaned for 2 of them until I called reception for clean towels and toilet rolls!!! The breakfast food is ok as long as you are prepared to queue and then be seating next to a screaming child. I would recommend waiting till half ten and going to the pool bar as the food is better and service in the best on the resort. I think the girl is called Thelma that works in the pool bar and she is the best member of staff here. Very friendly and loves a bit of banter. The evening buffet food is awful and is not much better at the themed restaurants. We have survived on bread and cheese when eating at the hotel. If you are lucky enough to get a drink in the evening there isn't any entertainment for adults or an adults only bar for a quite drink away from screaming kids. There are a couple of pros for this hotel but they are not 5 star quality. The indoor adults swimming pool is good and has sauna and steam room. The rooms are a good size but don't be surprised if they are not cleaned or you run out of toilet paper. There are plenty of sun beds around the outside pools. The wifi signal is good across the whole site. In summery if you do decide to book here (you must be mad if you are) expect to queue for half your holiday, loose weight due to the bad food, get dehydration due to not being able to get a drink and did I mention you will have to queue!!! Oh and just for the brits who like a coffee in the morning... There is no kettle in room expect to rent one for 15 Euro a week. If you like to lie on the beach expect to pay 70 euros for the week to rent sun beds and there is no iron or press in the room but you can pay per item to get them done. I don't expect to come all inclusive then pay for basic services. I know I'm going on a little bit now but I was just about to post this and I stumbled across something else. During the week we sat down with the manager and explained our problems and were promised by the manager that we could keep our room until 5 instead of 12. This did not happen. We have just had a 20 minute conversation at reception until they finally re programmed our room cards. Lovely end to the holiday!!! More
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Bed and Breakfast
£338 per personView details
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