This hotel has it all – 2 pools, à la carte restaurants, a sea-view bar and as much sand as you need.
A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.
Two super-sized pools snake their way past Balinese beds and an al fresco whirlpool. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.
This was our second visit to the hotel and again we had great relaxing holiday. Managers and staff are very friendly and nothing is too much for them, very polite, always smiling always ready to help or advise. Hotel comfortable, clean, beautifully laid out, gorgeous pool with always available beds and magnificent gardens. Food - plenty of choices loved fresh bread and Japanese restaurant worth a visit. The pool bar offers good food and lovely very unusual salads. Pure joy. Despite 12 hours storm we will definitely be back. Thank you for making our stay so pleasant and special. Long walks along the beach were just what we needed and we took full advantage of it. Thank you Pestana management and all staff and hope to see you soon. ðMore
ibea_13, Chester, United Kingdom
One night only.......
We stayed here for just one night due to our flight being diverted from Madeira...how the manager and his team managed to put up 400 hundred people at a moments notice I`ll never know but they did with some style ! We were given a lovely room , all inclusive capability and treated as well as any paying guests. I`m going to book here sometime soon it is a great hotel with great staff and facilities. Hats off to the Porto Santo Pestana.....!!!! [we normally stay at Peatsana Palms Residence, Funchal].More
17Phil17, Glossop, United Kingdom
We arrived late after our flight was delayed to find the hotel had kept the restaurant open for us. All the staff from reception to waiters to room maids were friendly and attentive to our needs. The room was comfortable, clean and had plenty of wardrobe and storage space. There was even a bath that you could relax in. The food across all the restaurants was superb and varied. The atmosphere was so relaxing throughout the hotel. The only bug was the charge for sun loungers on the beach.More
V J H, Horsham, United Kingdom
Sort of satisfied
We got back this morning, and wanted to review it whilst it is fresh. Bear in mind that this review is based on me using hotels frequently with my work, and whilst it is nice to be on holiday and in the sun, the hotel is a 5 star and should be reviewed using those standards.
Upon arrival we got upgraded to a pool view room which was lovely, however when we got to the room we found dirty underpants in the closet and exposed wires coming out of the tv. When trying to shut the power off to the tv I got an electric shock! We complained to reception who moved us to our original room and said we would be put in a different room the following day. The next day arrived and they put us back in the same room, minus the pants (still not cleaned though) and had not fixed the tv. We informed our Thompson holiday rep and it was sorted immediately.
We asked reception for an extra a la carte meal for the disruption, but they refused, and having sampled the Italian and med lovers restaurants, I'm glad they did. Bland food and you still had to go to a buffet for starters and dessert anyway, so disappointed with them too im afraid.
We stayed in the last week before the hotel shut for the winter and it seemed as though the managerial and reception staff couldn't wait for the week to end to be honest and simply isn't what you expect for a 5 star hotel to be honest.
The bar/waiting staff were good, and the animation team were indeed animated, although the same immature games were offered daily for instance throwing a child's toy in the air??
The hotel was chosen due to it being the only one really open at the time of booking, we booked on Friday to go Monday, so last minute, but given the ridiculously cheap prices for food and drink on the island, a villa would've been more to our taste......1 euro for a beer at the world renknowned golf resort? 2 Eros for a cheese and ham toastie which was huge.... Excellent value. We ate in the little town restaurants and the food was amazing and it was a shame we had wasted money on an all inclusive hotel in the end.
Lovely island which we would like to revisit, but will have a look at other accommodation.More
Mike S, Milton Keynes, United Kingdom
A VERY RELAXING HOLIDAY
Arrived on the 6th October from Manchester a very warm welcome awaited us. l e-mailed the hotel 1 month before to ask for our 2 rooms to be next door to each other and they were. 1 of the rooms was up-graded with connecting doors which was very good for us with family in both rooms. The hotel is in a lovely location right on the beach. The staff were all excellent from cleaners to managers. The water in the outdoor pools was quiet chilly for the kids, but you did get used to it. We used the indoor pool at the colombos a lot, you can not take kids into the indoor pool at the Pestana. Which is a shame as it warm in here. The indoor pool could be switched around as the Colombus is more suited for adults.
The food is the only reason I did not give it 5 stars. The breakfast was good, but the same things every single day. Some things were cold, but you could re-heat in the microwave provided.( never saw anybody use it though ) The Dunas pool bar offered a very good lunch freshly cooked to order from to very nice ladies, we enjoyed that the perfect hamburgers & chips!
Evening meal a wide selection no children's section which was a let down, as it is a family Hotel. We sometimes had to take the children to the Dunas snack bar for something to eat and then go into the main restaurant. Luigi's was the childrens favourite 5 times in total, did try the mederia lovers adults enjoyed, no choice for children though. Offer a childrens menu and you would have 5 stars from us.
The island lovely very clean the jeep safari is a must, our guide David from bonus journey was excellent, book direct with the hotel cheaper than Thomson's.
The weather was mostly sunny and warm with some rain not much until the last day it rained for 12 hrs!
We will come back, but will try the Colombos next time as long as it is open in October. It did close early this year due to not enough guests. Which is a shame it is lovely inside, a big thank you to Anglea the manager for showing us around all the different rooms. Would recommend this hotel will be back in 2016, why has Thomson's changed the times for the Manchester flight very late? We need more flights further North from Newcastle or Edinburgh!!!More
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