This hotel has it all – two pools, themed restaurants, a sea-view bar and as much sand as you need.
A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.
Two super-sized pools snake their way past Balinese beds. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.
TripAdvisor Traveller Rating
Based On 2391 reviews
- Official Rating
- Lifts: 10, with lifts only available in buildings with 3 floors, not 2.
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Three visits included per stay to the theme restaurants. Unlimited local alcoholic and non-alcoholic drinks. Including ice-cream.
Facilities ► View all
2 outdoor pools
Towels and sunbeds are provided at this large outdoor pool.
Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.
This large bar is on the first floor and is also where you'll find live entertainment in the evening as well as live sport screenings. It features sea views which are particularly spectacular at sunset.
Rooms ► View all
Suite with Balcony
Suites have a double bedroom along with 2 child beds in the lounge. You'll also find air-conditioning, and a balcony.
2 Bedroom Suite with Balcony
These spacious, modern 2-bedroom suites have been tastefully furnished in a warm palette. They come with a balcony for some added outdoor space. And they have 2 twin bedrooms and a lounge with 2 child beds. Plus you'll also find air-conditioning.
TripAdvisor Reviews Show more reviews »
Fantastic holiday!!! Want to go back!
We enjoyed a fantastic week here starting on the 24th July!! So first of all thank you to everyone at the Pestana and Columbus. We booked this holiday having never heard of Porto Santo and were excited about the prospect of a holiday on a small island. Reading some trip advisor views prior to our holiday worried us, however we had a completely open mind and I'm so glad we did. We had no need to worry whatsoever! First of all on arrival at the hotel we had a wonderful warm friendly greeting from the amazing animation team and hotel staff, providing us with drinks and chatting with us. Despite many of us arriving at the same time, we were quickly dealt with and provided with our room key. All our cases were sorted for us while we were able to go to eat in the restaurant which was staying open for us all. First impressions were excellent. After our meal we asked a lovely gentleman (Gustavo) could he advise us where our room was. He was so helpful and friendly and took us on one of the hotel vehicles to our room giving us a guided tour along the way, making us all giggle. Although we had booked the pestana our room was at the Columbus. We had been upgraded. We had originally booked 2 rooms but my husband had personally spoken to the hotel asking if it was at all possible they could be close together... there were 6 of us (4 children). We were blown away when we were shown our incredible accommodation...4 bedrooms, 3 bathrooms, lounge, kitchen, balcony etc. It was absolutely perfect and so clean and spacious. We are so grateful how the hotels were able to accommodate us so well. The beds were so comfortable and we had a fantastic nights sleep. Breakfast the following morning was in the Columbus, we were waiting for the dreaded queues that keep getting mentioned on the reviews... we didn't find one. We received friendly greetings and were taken direct to our table for a delicious breakfast. The welcome meeting was busy but gave us a really good introduction to the hotels and the week ahead. I think my review could be useful if I break it down into sections..... Restaurants and (the non existent)queues...we used both the restaurant at the pestana and the Columbus and enjoyed them both. The staff work so hard and are extremely efficient and greet each family in such a welcoming way and the food was great, fresh and varied. Right then the queues that are always talked about ... we were there 7 days and didn't find them! Okay one day we went a couple of minutes before the restaurant opened and we waited 2-3 minutes, hardly a problem. We did witness a queue but that was 20 minutes before the restaurant opened... its common sense... you don't need to queue for a restaurant which is closed. Go a few minutes after it's opened and get taken straight to a table! So please everyone don't take any reviews too seriously about the queues! We received such wonderful service throughout the week from extremely hard working staff. It's all common sense! The animation team....the team were outstanding. Clearly working so hard to ensure everyone has a fantastic holiday! We loved the daily flash dance by the pool! The shows they put on were amazing.... not only do these young people dance but they perform breathtaking fire shows, magic shows, acrobatics, teach Zumba, yoga and so much more. They were so talented, friendly and fun! They are all truly incredible! The pools.... both pools were great! Always very clean, and we always had sun-loungers. The pool bars were fab as was the food that was served. The traditional Prego's were loved by our family, but a fantastic selection to choose from. The kids favourite mocktail was the San Francisco and we loved them all. Again lovely friendly staff who worked very hard. The beach.... the beach was stunning! So beautiful and clean and really easy access from both hotels. You must spend some time here! The weather.... for us was perfect. The first day was mostly cloudy but didn't stop our fun! The rest of our week was beautiful sunshine! Word of warning... the UV rays are very strong (due to low levels of pollution)and the first day despite it being cloudy we burned. Our recommendation is definitely use factor 50. You will come back with a lovely tan. We booked the sea adventure trip..... well worth doing! We loved it! Great crew on the boat and loads of fun riding the waves and learning about this beautiful island. You also get the opportunity to spend some time in the sea snorkelling if you wish in a cove. The sea is stunning so clear and breathtaking. Our highlight has to be the dolphins swimming along side us for ages and performing for us. Simply incredible! We heard from other holiday makers that the other trips were excellent too so absolutely well worth doing to see more of this beautiful island. Top tips! Make the most of both hotels, you have full use of both and we loved the little walk between them. Our kids loved lizard spotting on the paths too. Use high factor sun cream! Don't expect McDonald's etc on the island. It's beautifully unspoiled! I hope you will see what a wonderful holiday we had at the Pestana and Columbus , on a beautiful island, staying in fantastic hotels with great facilities and being cared for by an extremely capable, friendly and hardworking team of people, (special mention to Gustavo who was brilliant and also the fab Jose behind the bar) all ensuring we had a wonderful holiday. Thank you to each and everyone of you! We will be back! We can't wait! More
The perfect holiday
My wife, 5 yr old and I returned from our holiday fully relaxed, great tans and great memories of what was a fabulous week in Porto Santo. We arrived at around 20:30 and was met in arrivals by the TUI rep and quickly loaded onto a bus and within 10 minutes we had pulled up outside our resort. We were greeted with fresh water or juice and members of staff including the blue tiger mascot which our 5 yr old adored. Check in was quick, friendly and efficient and we then were escorted to dinner at the buffet restaurant. There was plenty to choose from at this late hour and accompanied by a cold beer which was perfect. On finding our room our suitcases were already present and the room was spacious with a super king size bed welcoming us, our daughter was in a slide out bed from the sofa and within minutes of asking reception for bedding a maid was at our door not just to hand over the bedding but to make the bed and check on anything else to ensure we were all set. We went to breakfast as we did every morning and was seated swiftly with plenty of choice from continental, full fry up, to pancakes and waffles some people chose to have sparklingly wine with their breakfast but we opted for juice and coffee. Lunch was generally from the bar and grill / salad bar with plenty of choice to drink and eat including burgers, hotdogs and sandwiches. Evening meal can be from the buffet restaurant or one of the themed restaurants we had to queue on a couple of occasions which was no hardship and it was very brief, we only ate in Luigi's the Italian themed restaurant as the Japanese or Mediterranean themed didn't suit our 5 years old but she enjoyed Luigi's The two pools in our resort, one salt and one with chlorine were clean and not crowded though we spent a lot of time over at Colombus due to the fact our 5 year old could touch the bottom of these pools, shes tall for her age and not a strong swimmer so this was great for her to gain confidence. The Colombus resort is a beautiful hotel with lovely pools of a different style and I recommend people choose to use both resorts as each offers something different. Guests can eat there, drink there and watch the entertainment, if they wish spend all your holiday at Colombus and go back for sleep. The beach boasts miles of clean golden sand with clear seas which had a good wave size for fun. Coming from England a rare sight on a hot day blue seas golden sands and ample of room almost empty beaches. Loungers for rent for a couple of euros again there was plenty available. One downer was I wanted to do the 4x4 tour after rave reviews however my excursion got cancelled due to another party cancelled at short noticeand I wasn't notified. However Instead we did a Tuk tuk tour by an external operator, this was superb and is a stand out feature of our holiday. Andrea our guide was superb, very knowledgeable and took us around the island for 90 minutes showing us some history and secret coves that you wouldn't find and view points to die for. An hours tour was 40 euros it was money well spent and I can't recommend it enough. Separate review on their site to follow. The staff overall were great with the whole family and they couldn't do enough, for example when our hair dryer went faulty and was reported on our way to breakfast the wall unit and dryer was replaced before we returned. We even had a light bulb changed as we were unpacking that the maid noticed and organised. The Animation team was great with our daughter and our Chloe became attached to their team member Cloe who made a point of seeing her every day. Doing the daily dances and greets at meal times.The evening entertainment in the bars is your typical holiday resort night events, we saw the pirate themed event and the fire show at Colombus both were good nights. Overall we recommend getting out and about the island is small but is a lovely quaint isle with lots to offer the free bus into town gives the chance to explore the local town and restaurants with plenty of ice cream and nick nacks. We were sad to leave and like our arrival it was efficient and quick we didn't go for the late checkout but booked a slot in the courtesy room so we could shower after a day in the pools to be ready for our trip home. Note: Eat a good lunch from the pool side grill as the departure lounge at the air port offers very little. We will be returning! 😁👍🏽More
Beautiful Island, Lovely Hotel
It is a lovely Island, some beautiful views. A good hotel especially for families. We had an enjoyable holiday, I hope you will not see it as if we didnt enjoy it, but we do like to give an honest account. We stayed for two weeks in June, I would say that this is a small Island and unless you are just wanting to stay in the Hotel grounds you can run out of Places to go and things to do. A week is probably long enough.The weather is not really for sun worshippers, many days were overcast and windy. We came home with a tan though. Overall a good hotel. We were a couple of friends of the 50-70 age group and I would say it is more geared up for families. We did find the queuing a pain. On the first evening it started at reception, which is not big, as we all arrive on the same day, it is packed! Then at the welcoming meeting the next morning we had to queue to book restaurants, we queued there standing for about half an hour, the queue went out the door and it rained! Funny now but not at the time. To eat in the restaurant again we had to queue each time. We could see many empty tables but we all have to wait for that one member of staff to seat us. We were told to approch the evening bar at all sides as staff are serving different areas, this was busy and it didnt seem to work. We got round it by getting two drinks each at a time. Our room was kept very clean and the cleaners always greeted us. Strange having a window between the bathroom and bedroom. We had drinking glasses in the room on the first day but these were never replaced once they were taken by cleaner. We brought the plastic cups from the bar back to the room to use . Towels were a bit hit and miss, sometimes the cleaner had no bath mats and other days only small or large towels. We managed. There are not outside lights on any of the rooms that don't face the pools. It was very dark sitting outside the room and creepy when on the ground floor, we remedied this by moving a lamp from the room to the outside. The entertainment staff worked very hard. Most nights they had entertaiment on, but its hard to get a seat if you are arriving after a late evening meal. Lots of children. There is the balcony areas outside the room but if like us you are a non smoker it's hard to find somewhere away from smokers. We would have liked a different quieter area to sit, a quiet bar. The neighbouring hotel has facilities we could also use. They have a smaller bar of an evening and that gets very crowded. There were less children at that hotel though. We enjoyed the eveings at the restaurants. Would have liked to book more but they are not open every evening so its difficult to get any bookings if you dont queue on the first day. My friend does not eat fish and once you arrive at the mediterranean restaurant there are no substitutes, make sure you say at the time of booking if you have any allergies. The staff serving us in the Main restaurant were lovely, remembered what we drank and were Very friendly and polite. A good choice of food. It was a very busy place, queuing at times at the show cooking area, many children running about. Not the hotels fault though. We had no trouble getting a sunbed. It is pretty arround the pools, lovely gardens and plants. The outside area near the pool had an area that cooked burgers etc. Also made toasted sandwhiches and had salad items.We enjoyed sitting there and having different food to the restaurant some days. We didnt find the queing so bad at this bar. Lovely beach, sand for as far as one can see. We enjoyed walking along here. There is a charge for sunbeds if you want to sit there. There is a small beach bar, we liked sitting with our drinks on the small terrace watching everyone on the beach. Lovely seeing the mountains in the distance too. We had a coach trip arround the Island, beautiful scenery. We had another to a private museum and a meal out, that was lovely. We took the bus to the town and a walk along thhe long pier, a good view from the end. We are not sporty or swimmers so cannot comment on some activities. In all a very good holiday, nothing is ever going to be totally perfect.More
Fantastic relaxing holiday
Just returned from a week's stay and had a great time. No real issues with queuing except on occasions at the bar. Pool area and beach are very clean and relaxing and sunbeds could be found even later in the day if you looked around. The staff at the resort are extremely friendly and the pool bar grill for food was fantastic with a brilliant girl running the show who always had a smile. Would recommend a short trip to the local town on the free shuttle bus and a walk along the beach to Calheta. Best part was the free snorkeling porto santo with Matias (leaflets in reception or google) absolutely amazing seeing octopus, star fish, moray eel and many other fish. Matias is a real character and beautiful location. The animation team were multi-talented and produced some super shows, fire, magic and pirate show worth seeing. This was a really good holiday and would recommend. Only suggestions to hotel would be a tea/coffee facilities in the room and an area in the upstairs bar for chilled wine so that so you could help yourself and avoid queuing. Before we went we viewed trip advisor and was concerned re some reviews however we found the resort really good.More
Samantha C, 186402
Great value for money
Just returned from a fabulous holiday staying at the Pestana Porto Santo Hotel. If you are reading this prior to going on holiday - please don't be worried by previous negative reviews! The hotel is set in gorgeous grounds with a fabulous warm pool. We stayed for 2 weeks and the weather was absolutely perfect. The beach is safe, clean and vast- perfect for walking and swimming. Housekeeping was excellent and room cleaned thoroughly everyday. Lots of fresh room and pool towels available. Complaints about queuing are completely unreasonable. Guests wait to be seated at a table to avoid people wandering round themselves and ensures the restaurant runs efficiently ie. 2 people are not sitting on a table set for 4. In two weeks I can honestly say we never waited more than 3/4 minutes for anything, including the bars. This is a busy family hotel and the restaurant naturally reflects this- we generally used the Columbus restaurant as it was a little quieter. The food was really good with lots of choice and variety. Freshly cooked burgers at the pool bar and pizzas in the Italian restaurant especially recommended. All in all this was a great value for money holiday on a beautiful unspoilt island.More
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