Hotel Pestana Porto Santo  

This hotel has it all – two pools, themed restaurants, a sea-view bar and as much sand as you need.

A curtain of mountains is the backdrop to this hotel, while out the front a carpet of sand unrolls all the way to Vila Baleira. It’s a lovely, albeit 45-minute, walk there or you can take the courtesy bus, which takes 5.

Two super-sized pools snake their way past Balinese beds and an al fresco whirlpool. The restaurant scene includes an Italian place, and the bar is all geared up for sunset. Plus, there's access to the Pestana Colombos Premium Club next door.

TripAdvisor Traveller Rating

Based On 1506 reviews

  • Official Rating
  • 328Rooms
  • Lifts: 10, with lifts only available in buildings with 3 floors, not 2.

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner. Three visits included per stay to the theme restaurants.  Unlimited local alcoholic and non-alcoholic drinks.  Including ice-cream.

Facilities ► View all

Kids' club

Hours of fun for your little ones including a mini-disco. It's hotel-run for kids aged 4 to 12 years.

Japanese restaurant*

An à la carte restaurant serving Japanese specialities. It's open five nights a week.

Mares buffet restaurant

Breakfast, lunch and dinner are all available here. Gluten and wheat free dishes are provided on request and vegetarian options are available.

Rooms► View all

double room

Double rooms sleep up to three. They have contemporary furnishings are light and airy and come with tiled flooring. You'll have a flatscreen satellite TV, DVD player and mini-fridge, along with internet and room service available 24 hours - between midnight and 7.30am it's at a charge. For some outside space, there's a furnished balcony or terrace.

2-bedroom apartment villa

Stylish two-bedroom apartment villas let in plenty of natural light with wall-to-wall. There's plenty of space with a comfortable sofa and dining area. They sleep up to six and come with flatscreen satellite TV, DVD player and mini-fridge. For some outside space, you'll have a furnished balcony or terrace.

TripAdvisor Reviews Show more reviews »

Whazzup with the weather!

We stayed here in mid May 2015 on a recommendation from our daughter who visited the previous August. The hotel was very nicely designed and we had a room overlooking the very scenic pool area. The staff very friendly and helpful and the beach is fantastic. Very little to do outside of the hotel though. On the down side the food was disappointing with a limited variety and the meats were often overcooked and dry - in fact on the one occasion that we visited the Madeiran restaurant our kebabs were almost burnt to a cinder! Luigi's italian restaurant was the best option. The "Show Cooking" area in the main restaurant was very dimly lit and the food prepared there looked unappetizing apart from the omelets at breakfast which were fine. The biggest disappointment however was the weather - cool, windy and cloudy every day and the rep said that this was typical. Many days were spent indoors to keep warm. We had in fact been tracking the weather since March and it was invariably cool and cloudy every day - and having tracked it since our return it was still much the same up until the end of June. Only on the first of July did the sun appear - someone had at last flicked the "on" switch! The moral of the story is "Don't visit Porto Santo outside of July and August" if you are going for the weather!More

Roy P, Basildon, United Kingdom

The Good, the Bad and the Ugly

The Good? Well, the resort is well kept, the beach is lovely and the staff friendly. The animation team are enthusiastic and at least a couple of them have quite good singing voices. The staff on reception speak good English (mostly) and the girls cleaning the rooms are very nice. The beer is drinkable (well, as drinkable as you will get anywhere on the island) and the wine is OK (not great, but OK). The coffee is mostly horrible, but you can get a decent espresso at the pool bar if you don’t mind queueing. The Bad? That would be other people’s kids, specifically babies and toddlers. It would help if the restaurant staff would make some effort to seat them all together at feeding time, rather than spread them throughout the dining room. If they did that then not everyone without children would have to sit near a screaming child. (Please note: I don’t blame the kids, but I do blame the parents.) Any other Bad? Oh yes – I haven’t mentioned “Sunbed Wars”, have I? You would be amazed at how many people go out of their way to stake a claim to their beds with towels before breakfast and then leave them empty for most of the day. The irony is that because some do it everyone else feels they have to do likewise, meaning that within a short space of time all of the beds are gone. The hotel says they police this, but they don’t. Consequently, unless you are an early riser with a psychopathic disregard for others’ comfort and enjoyment, you can forget ever lying by the pool, or on the grassy areas, during daylight hours. The Ugly? Clearly their food labelling was the worst aspect of our stay. I can only speak about my own needs and they are down to the fact that I am lactose intolerant. In this respect, eating there is a nightmare for anyone trying to avoid dairy or, specifically, lactose. The problem is that they label almost everything as containing milk allergen. As there is no way of telling which dishes actually do contain dairy (even the vegetables are mostly labelled as such, even when they clearly have nothing on them), this means that most of the food is prohibited. Even the fried eggs at breakfast were so labelled. Who would put milk or butter on a fried egg? In fact, when I enquired and was eventually able to speak to the chef he confirmed they do this even if the food is just prepared in an area where there are dairy products, just to cover themselves. That is no help whatsoever if you are lactose intolerant and want to know what they have actually put in the dish. As no more help was forthcoming and it was enough of a pain trying to speak with the chef on that one occasion (they tried to get us to sit down and speak to him after we had eaten – clearly some staff training required there), for our evening meals we mostly had to eat out or I was usually left with just salad, normally without even any cold meats or fish on offer. On the plus side, there are a lot of good local restaurants where the food is much better and all of the ones we tried had no problem cooking without dairy. But you have to set that against the extra cost of eating out regularly when you have already paid for an all-inclusive holiday. We will not be going back to this hotel. More

Quincy H,

Missing it already!!

Having only just returned from our stay at the Pestana, we are already considering booking for next year. I didn't feel that the hotel was quite five star, but it definitely could be with a few changes and Porto Santo itself is a beautiful place. We arrived at the hotel quite late however check in was very quick and we were told not to worry about our luggage, which promptly arrived in our room shortly after arrival. And we had been upgraded to a suite which was a lovely touch - thank you Pestana! The hotel is spotless, has a good choice of pools (although the outdoor pools were very cold) and a lovely spa. The only things that let the hotel down for me were the booking system for the a la carte restaurants and the buffet restaurant food. If you are travelling from the UK, all flights are currently on Mondays and so we were told that roughly 600 people descend on the Hotel in one go - we have never been to such a big welcome meeting! At the welcome meeting we were informed that we should book in our a la carte meals that day as they get fully booked very quickly - with Thomson you get 3 meals with a 7 night stay - so literally everyone who has just arrived on the Monday is queuing to book.... some people for hours.... and if you're at the back of the queue, you have to take what's left. We were only able to book 2 of our 3 included meals which was disappointing. The main buffet was quite repetitive - lots or fish and pork. That said I didn't go hungry! And luckliy I love fish, but for a five star hotel / restaurant I would expect the fish to be filletted at least. It was also a shame that we were unable to get a late check out. Every flight back to the UK currently leaves Porto Santo in the evening, so many people request late check outs and the hotel can't accomodate everyone, so again, you need to book this sooner rather than later. The Dunas poolside bar has good food from 10.30am through to 7pm. You can also use all of the facilities at the Columbus hotel next to the Pestana - it's really just one big hotel. Here they have a quieter buffet restaurant and a lovely cocktail bar. Porto Santo itself is lovely, and the beach is absolutely beautiful. Felt very relaxed and very safe. The town has a few boutiques, couple of gift shops and a number of restaurants and cafe's - it's about 40 minutes to walk from the hotel or the hotel offers a daily courtesy bus, or a taxi costs about 6 euros. Overall the hotel was very good, could just be made much better with a few changes and I would have no hesitation to go back.More

HLHWestMidlands, West Midlands

A hidden gem

Just returned from a pleasant family holiday to Pestana Porto Santo. This beautiful island is truly a hidden gem and Hotel Pestana is a lovely Hotel on this tiny island. It is a large, clean and well kept hotel with good facilities for all. The pool is fantastic with a busy area and a quiet area for those after a bit of peace and quiet. A great beach and nice food complimented a nice stay. The staff were wonderful throughout. However a few staff members deserve a mention for their outstanding service to us as guests - bar staff Marcus and Tiago, and especially Diogo and Tarik Chand from the Animation Team who were extremely welcoming, very entertaining and hugely talented.More

ManjinderS360, London, United Kingdom

Windy week!

Mid May but weather very windy and cloudy but when it got hot [19C] it felt a lot hotter! Check in at hotel brilliant, welcome party as soon as we stepped off the coach, even a childrens entertainer.. Offered a drink, all inclusive band put on and went to check in, smiling and friendly staff waiting, cases taken to our room within minutes, straight into the restaurant for evening meal. Bottle of water brought to the table on sitting down and drinks ordered. Plenty of choice for the meal and considering they had nearly 500 people in that day could not have done better. Bedroom on first floor had a giant bed, lovely furniture and excellent bathroom. Good sized balcony, fridge, safe and plenty of storage space, what more do you want! Mario is an excellent rep and we booked the half day jeep safari which took us round the island with knowledgable guides. Hotel is on a perfect beach, just half hour walk into the main town. Yes, island is small,quiet and largely unspoilt, very few shops and main action is hotel based. Something on at nights, sometimes in the sister hotel. Entertainment team are enthusiastic and there are also two talented barmen who I will never ever forget!.Always something going on during the day as well. Theme restaurants are a nightmare to get into and we could only book the Maderian, just pick up your tickets from the rep meeting and run! We ate most nights in the sister hotel, same food but spacious and more relaxing. Food choices are good but somewhat repetitive but hot food was hot and all dishes were checked on a regular basis.Good for a big hotel. Lunch time option was the snack bar, which was used as feeding ground for local flies and sparrows as food is not covered. Would not get away with this in UK. So lunches were in the restaurant for us. Overall, an efficiently run hotel with friendly staff in a lovely location, managers who made themselves known, four star food and five star rooms. .More

umblel, Bedford, United Kingdom

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Hotel Pestana Porto Santo
Rated: 4.5 /5 based on 1506 customer reviews
from £573.00