Contemporary styling and ocean views make this hotel stand out. And then there’s the luxury spa...
This cutting-edge hotel comes with panoramic views of the Atlantic and direct access to a small pebble beach. You’ll find it in the popular Lido area of Funchal, about a 10-minute drive from the centre.
There are 2 pools – the main one has fabulous ocean views. For meals, you can choose between the buffet or the à la carte restaurant. And in the evenings, there’s live music and cocktails in a stylish setting.
This is a relatively new hotel and the standard of the decor and fittings reflects this. Some of the art work is very striking. We had room 539 with a sea view and a slightly larger balcony due to the nearby fire escape. Pleased to see bath/ shower, kettle and fridge. Nice pool and there always seemed to be enough sun beds during the two weeks when we were there.
Breakfast can be very subjective depending on your personal taste but I thought it was excellent. I would particularly recommend the omelettes cooked to order and the rustic raisin bread. The coffee and orange juice could be better though but then I like strong coffee. Some reviewers have commented that the service was slow but that definitely was not our experience, quite the opposite in fact.
We were full board and it was obvious that a lot of people chose to go B&B here. There was always something that we liked (the fish especially was excellent) and we particularly enjoyed the special Madeiran night. Deserts however were repetitive and the vegetables below par (frozen?) perhaps as a result of having to import to the island. The staff in the restaurant were always very helpful and friendly. I would give it 8/10 for the breakfast and 6/10 for the evening buffet.
Location was good. Near the Lido, you can either walk along the coast (away from town) or it is an easy 30/40 minutes into Funchal town centre. Buses are regular (get a giro card the first time and fill it up with credit at the post office or a newsagent) and we usually walked in and got the No.2 bus back home. Each tourney using a giro card costs 1.35 euros. You pay an extra 0.50 euro the first time to get the giro card. Much cheaper than a taxi.
On balance I would happily recommend this hotel and it is worth noting that it is closer to town than the Pestana Grand and some of the other large tourist hotels in Funchal. Note that when we visited the major flood works in the harbour area were still in hand. They are coming along though and should be impressive when finished.More
FAB - U - LOUS
Did not understand the earlier negative reviews. Our experience of Melia Hotels remains high. Staff friendly and helpful. No problems getting served, had difficulty drinking all the coffee offered!! Booked direct with Melia and believe got a better deal than using a travel agent.
Goid but not 5 star
We stayed at the hotel for a week staying in a sea view room.
In general the hotel was OK, but lacked the standard of a 5 star rating.
The room was nice with a great balcony, but on arrival we found the safe to be broken and the shower not working, both of these thing I would have expected to be picked up when the room was made up. Having said this both issues were fixed very quickly.
The state of the bathroom was not great with a mouldy shower head and sealant around the bath.
The balcony in the room was very nice with a great sea view, but it would have been improved with more comfortable seating, even better still a sun bed, there was room for one.
The house keeping service was very good
The pool area was good, with a nice pool, but lacked sun umbrellas.
Although there were a lack of reception staff , meaning you sometimes had to wait, we always found the staff very friendly and efficient.
The most disappointing factor about the hotel was the restaurant, the none responsive staff and lack of vegetarian food, despite a menu with several options. On the night we dinner, only two vegetarian options were available, which we had to wait 30 minutes for, this we were informed of this after we had ordered and had delivered our drinks, we did not eat there again.
The free WiFi was a bonus, but in our room 701, the signal was not great and the speed performance was poor.
Over all a good hotel, but I would not say it was of a 5 star rating, a good 4 star is more like it, they need to polish up their act, the devil in the detail.More
Acceptable hotel for a week off
A week away from the gloom of the UK bought my Wife and I to this '5 star' hotel on the Funchal Lido. Entry is at 3rd floor level so if you want to go out onto the Lido walkway you have to go down a steep hill which has to be climbed up again. The lack of an exit at the bottom is a negative and may restrict those with moderate mobility impairment.
Reception friendly: check in smooth and efficient. Pleasant room with part sea view. I liked the 3 doors that could be slid so any one of them opened onto the spacious balcony. Not the most comfy bed in the world alas; I went home with backache. Doors to the en-suite open outwards and seperate door to toilet so you have to pull the door into you twice to respond to nature- not good at 4 am and in the dark. Some of the bath fittings could do with a deep clean- the sight of rust and blistered paintwork on the flue when lying in the bath was not what one would expect in a 5 star establishment.
Good size rooms- adequate not exceptional drawer space. High quality free wifi in room and also by the pool - a bonus.
Room service good and efficient and good supply of toileteries. Pool adequate but sunshades risk being at a premium if the hotel gets full. There are an adequate number of sunbeds. Indoor pool an advantange if it is raining ( this island is green for a reason). Hotel bar and restaurants significantly overpriced. Lots of excellent cheaper alternatives within easy walking distance.
Breakfast adequate not exceptional. Buffet except for the tea and coffee ( delays). Omlette staion could be slow. Fruit and meats mixed in an odd way on display and no way of knowing what was in the meat which may cause difficulty for those with religious committments.
All in all I would rate this a good 4 star hotel but I do not see it in the higher 5 star category.More
theflyingdoctor, Stockton on Tees
Late holiday in the warmth.
A lovely comfortable hotel with a spacious room. The view from the side balcony was interesting. Staff were very pleasant. Breakfast was presented well and set you up for the day.
The reception desk was busy most of the time and it was difficult to speak to someone. When it wasn't busy it could be difficult to speak to someone as well! Trying to check out early proved difficult as the gentleman on the desk was using a mobile phone.
Wifi was available but was often down.More
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