Contemporary styling and ocean views make this hotel stand out. And then there’s the luxury spa...
This cutting-edge hotel comes with panoramic views of the Atlantic and direct access to a small pebble beach. You’ll find it in the popular Lido area of Funchal, about a 10-minute drive from the centre.
There are 2 pools – the main one has fabulous ocean views. For meals, you can choose between the buffet or the à la carte restaurant. And in the evenings, there’s live music and cocktails in a stylish setting.
some good aspects but doesnot live up to its 5 star description
I will start with the good aspects :-The hotel has an enviable position, just a few steps from the promenade and lido area, and about 45minutes leisurely stroll into the city centre with a couple of beautiful parks en route. There are numerous restaurants within 5 minutes walk all of which are good ( except for "grannies"restaurant opposite the hotel entrance, which we found quite poor).
We had a sea view room (102) which was very large with equally large comfortable beds,had a good view out over the swimming pool and of the atlantic. One quick point, a higher floor would be even better. The bathroom (with separate toilet/bidet area,was spacious and well equipped.The room servicing was very efficient. Now to the less than good aspects:- The hotel has what it calls "ambience" music. This is played all throughout the hotel public areas. The music in question seems to be a melange of squawky women singers and light rap music,played through a poor quality tinny sound system. This was at its worst in the mornings in the restaurant during breakfast, when my wife and myself found it to be totally irritating, and spoiled our dining experience. As for the dining area itself, it most certainly did not reflect the hotels 5 star claim. The tables and chairs were quite basic. The food at breakfast, and the selection on offer could be described as adequate, no more. A particular downer was the poor quality of coffee served which tasted like bitter brown water. After a couple of days, my wife and myself stuck to drinking orange juice, and even this was a little watery.NOT A 5 STAR EXPERIENCE! As for the staff we found them quite helpful,if a little variable in the restaurant at breakfast. Also whilst on the subject of the restaurant,I found the presence of large numbers of pidgeons around the tables on the outside terrace worrying from a health and hygiene point of view.As can be seen from my comments, it is largely the services that are contracted out, such as the restaurant etc.where the problems lie. To sum up, I would consider staying at the Melia again in the future, but only if I felt that significant improvements were to be made to the overall ambience of the hotel including the restaurant services. In its present state, it only warrants a 4star rating at best.More
Geoff B, Winsford, United Kingdom
Great stay. Thank you
My wife and I recently visit Madeira for the first time and let me say we were made most welcome wherever we went. We had the pleasure of staying at this hotel and found all members of staff which we came into contact with most helpful, kind and friendly. From alighting out of the taxi on the day of our arrival, we never had to carry our bags as the staff at the hotel rushed to assist us. This was repeated upon our departure and we found it far better service that we have had at many hotels in the UK. The room was very comfortable and we cannot fault the service of the cleaning staff. The hotel is in a fantastic location with good facilities. We really fell in love with Madeira and will certainly visit again. I would not hesitate in staying at this hotel again and once more let me use this chance to offer our best wishes and thanks to all the staff. Thank you.More
We have just returned from a week long stay at the hotel, our first impressions were excellent, checking in and the reception staff were excellent, very slick process and extremely helpful.....thanks again to Marco for organising birthday flowers!!
Our room was a side sea view room, completely faultless, spotlessly clean and well equipped and despite being a side sea view, we didn't feel we lost out.......we did try to upgrade to a full sea view but unfortunately the hotel was full so we were unable to move.
The pool area was excellent, plenty of beds and chairs, lots of clean pool towels, pool was a tad cool, but we were warned prior to leaving that it would not be heated.
Sadly for us the down side for the hotel was the restaurant, the staff were mostly ok, some were better than others, hat off to the restaurant manager who was seen pitching in and clearing tables etc.......sadly however the food just didn't match the 5* it was on the whole bland and the selection was lacking, breakfast was saved by the omelette station, although I have to question the use of tinned mushrooms!! We were on a half board tariff and we ended up going out to eat in the evening, again bland and uninspiring food, a paella without rice?? Beef Wellington so rare a vet could have had it up and running again and I like my meat rare!!!
If we return to Madeira I suspect we will probably choose a different hotel, but only because of the restaurant....More
Mark G, Brandesburton, United Kingdom
Lovely clean hotel in a great position & with excellent facilities. Large comfortable rooms with side or front sea views. We has a side view on 8th floor, it suited us as it only got sun in morning/early afternoon and so didn't make room too hot for sleeping without need to have aircon on full blast. Good range of toiletries. Rooms are large & comfortable with good beds. Excellent breakfasts, including ability to make buck's fizz. Good pool, gym & spa facilities. Staff exceptionally helpful & pleasant. We have been several times before and will return again. Lots of good restaurants close by as well as in old town.More
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