Contemporary styling and ocean views make this hotel stand out. And then there’s the luxury spa...
This cutting-edge hotel comes with panoramic views of the Atlantic and direct access to a small pebble beach. You’ll find it in the popular Lido area of Funchal, about a 10-minute drive from the centre.
There are 2 pools – the main one has fabulous ocean views. For meals, you can choose between the buffet or the à la carte restaurant. And in the evenings, there’s live music and cocktails in a stylish setting.
Supposedly 5 star hotel....but it is more like a 3-4 star hotel. They need to have a big overhaul of staff and get rid of some dead wood. Some of the staff are great (eg. Fatima in the poolside bar is fantastic), but most of the waiters are awful, moody, unhelpful...looking like they would rather be anywhere else other than helping guests. The room was nice, we couldn't fault it. The layout of the hotel is awkward.....plenty of long dark corridors, like an office building. The pool area is nice enough, but not big enough and the smaller pool needs a good clean. I imagine this hotel looked quite nice when it was built, but it's looking a bit shabby around the edges now.
We visited the Porto Mare Hotel next door.....it has a much more welcoming atmosphere and their tropical gardens and pool area is beautiful. We would not stay at the Melia Mare again.More
ChristopherRobin1, Stroud, United Kingdom
Had a lovely week in Maderia at the Melia. Hotel was modern, clean with lovely spacious rooms and bathrooms. The pool area was well kept with plenty of sun beds whatever time you wanted to sit outside. One downside was they didn't seem to take the cushions off the sun beds at night so if it rained they were soaking wet in the morning. We only ate breakfast at the hotel but there was plenty of choice and was constantly replenished. The entertainment at night was low key in the bar area and the drinks were reasonable. They had lots of lovely outside space near the bar but it wasn't really utilised, they didn't seem to bother putting the cushions on the chairs at night, a few candles on the outside tables would have made it more welcoming although I suspect this was because not that many people did go to sit outside even though it was very warm. The staff were very helpful both at reception and in the bar and restaurant. Would recommend this hotel and would definately return should we re-visit Maderia. One slight criticism would be the beds were very hard but this may be down to personal preferance.More
Catri69, Nottingham, United Kingdom
This hotel is NOT a five star hotel. Some reasons why: room not ready on arrival, some surley and rude restaurant staff at breakfast. (thank heavens we didn't go full board), having to get up and ask for tea/coffee is rather boring day in and out, tinned fruit on the breakfast buffet, opening the pool bar only when they feel like it, having to pay extra to use the steam room/ sauna and no piano in the 'piano bar'! The buildings architecture is dreadful, long dark corridors and vast wastes of space inside and out make this a soulless place with no atmosphere. 20% of the staff are great and I feel for them as it's an upward struggle with the remaining staff acting as if they are better than you with no idea of five star customer service. May I suggest they take afternoon tea at a real five star hotel (Reids along the road) to see what excellent service is. More
Over rated hotel
Stayed here in September 2014, hotel in very hilly area, room was clean but bit mean on the bathroom accessories, beware the bath was very slippery and no shower mat provided. Bath robes provided but not for the larger man!! One of the two sinks blocked water very very slow to run away. Restaurant had good choice, tho always a queue for the toaster, had only one for the whole hotel - 450 guests!! If you ate outside near the pool edge - the pigeons were always on the tables and eating the left overs on the plates, purely because not cleared away by the staff. Waiters in the restaurant bit curt because they were understaffed and stressed. Breakfast tables not always set and cutlery uncovered. No glasses for orange juice - then hot glasses (straight from the dishwasher) bought out. Chipboard furniture in rooms now showing signs of wear and tear. Cushions for the sun loungers left out overnight and sodden next day after torrential rain, tables and chairs not wiped down either. But pigeons enjoyed bathing in the shallow end of the swimming pool after breakfasting!! All these points should not need to be brought to the attention of the management in a five star establishment - or supposedly five star.More
val64bournemouth, Bournemouth, United Kingdom
First stay in Madeira, hotel was lovely.
Room had a bit of a delay in becoming available but that gave us chance to have lunch in the poolside restaurant.
Once in the room we weren't disappointed, a side sea view that was lovely. A little noisy on a Saturday night but not too much of an issue.
Comfortable bed, nice layout. Nice touch of being able to lie in the bath and watch tv through the window while having the sound piped into the bathroom as well.
Breakfast was typical buffet style, nice food and omelettes were very tasty. One thing that could've been better was water available in bottles instead of tiny little glasses that constantly needed refilling and coffee placed in pots on the tables to allow the staff more time to do other things, like get you seated and clear the tables.
Great location for restaurants without being right in the heart of the city. More
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