This chic, adults-only hotel enjoys one of Funchal’s most coveted locations, just footsteps from the old town waterfront.
Hotel Porto Santa Maria is one of the few hotels right on the promenade of Funchal’s old town, so you’ve got lots of traditional restaurants on one side and Atlantic Ocean views on the other.
The hotel’s a 10-minute walk to the centre of Funchal, plus you’ve got the cable car close by. A lake-like pool overlooks the ocean, and there are a couple of restaurants serving international and Madeiran dishes.
Hotel was spotless - our sea view suite was good for family as interconnecting doors could be shut with dual access to bathroom. Small kitchenette with kettle, fridge etc but bring your own milk, coffee tea whatever. 2 Spar shops within 5 minute walk so no problem with buying water, milk etc. Excellent spa treatments, really reasonable and lovely lady - the only member of staff who seemed to care. Indoor & outdoor pool with plenty of room to lounge outside. Very quiet and quite an elderly clientele reflected in the evening entertainment. Food disappointing, only had b&b but breakfast very basic, not appetising and same each day. Staff quite abrupt at breakfast. Had cappuccino for breakfast but the rule is you only get one, if you have another you have to pay. Come on, what is this all about? Daughter's birthday was forgotten which was disappointing. Central to good restaurants, everything within walking distance.More
Edie4444, Dinas Powys, United Kingdom
Will probably be back
Gorgeous adult only hotel right on the flat promenade in the older part of town, next to the Fort. Everything was within easy walking distance for us, although we took a taxi, and the hotel complementary bus, along to the Lido end a couple of times.
Breakfast was lovely, with hot and cold selections, cereal, fruit, pastries etc as well as sparkling wine. We had breakfast outside on the terrace and watched the hawk in action.
We had lunch by the pool twice, and were impressed with their special offers, although the portion sizes on their main menu were a little too large for lunch-time, even though it was reasonably priced. We didn't have evening meals in the hotel since there were so many choices within a few minutes walk, so can't comment on that.
Rooms were lovely, clean, and everything replenished daily. I liked the fact they provided you with separate pool towels as well. We had a garden room on the 1st floor and initially were apprehensive given someone's review about the vagrants sleeping in the park outside. We did see one or two, but it didn't cause us any problems, and it was nice to sit on the balcony and watch the old men playing cards etc on the benches whilst still being able to see the see at an angle.
The staff, on the whole, were friendly, especially the maids and the bar/restaurant staff. I would say though, that reception staff could have been more helpful and pro-active. We checked in, never having been there before, but were only given our keys and directed to our room. It would have been nice to have been told where breakfast was etc. Also, on checking out we asked to leave our bags and were told to leave them by the pillar where someone would move them to a secure room. We went out for lunch and came back 1.5 hours later to see them still sat in the middle of the hall. Luckily no one went off with them but the receptionist didn't lift her head to even look when I took something out of the bag.
The only other negative comment I can make is that they could do with some extra staff in the Captain's Bar during happy hour. Loads of guests appear for that hour only and the poor staff are rushed offer their feet.
All in all we had a lovely few days' break. I would definitely go back to this hotel again, perhaps for a week next time.More
A taste of paradise!
This was our third visit to this hotel, and it still has the same high standard.
The staff remembered us, especially Lena, the restaurant manager, who greeted us like old friends.
My husband had use of the hotel's wheelchair in order to get around. Nothing was too much trouble. We had a disabled room which had all the facilities we needed. Everything was spotlessly clean.
The varied buffet was delicious and my husband enjoyed the barbeque very much!
Very nice to see all the improvements to the sea-front.
We both felt totally relaxed after our week and definitely will return again.More
Nice quiet hotel
Nice hotel ideally situated for the old town of Funchal. On first impressions reception staff a little abrupt but nothing to really moan about. Our sea view room that we'd paid extra for was a side view room with our main view over the restaurant. Room very nice with little kitchenette, good tip take your own coffee or tea for a cuppa in bed unless you are a privileged guest. Nice touch birthday cake on partners birthday. We stayed b&b which was good very friendly hostess food always good, only ate there once in the evening on bbq night food choice very good and the singer was excellent. Went to the bar a couple of nights after eating out, not too lively. Pool area could be better, you will always get a lounger, roof top nice but no real shade. All in all would recommend.More
Julie08_12, Stone, United Kingdom
Enjoyed a week here first week of August. Madeira is beautiful and lots of sights to be seen around the hotel. The old town, in which the hotel is situated, is great to explore. We enjoyed the hotel facilities, particularly the roof terrace, which was very quiet when we went. Jacuzzi at night is a must! Ocassionally we felt a little young for the hotel, especially when some of the entertainment started in the dining area. Staff were friendly, we were a little unhappy with our room to start with which was a side sea view but actually really appreciated it because it was good for both the view of the sea and people watching but the only downside was the car park beneath the room, sometimes noisy drunk people would hang about out there. But we were pretty relaxed about it. Very clean room, great services and friendly people. Avoid this hotel if you are looking for a more party atmosphere though! More