I'll keep this short and to the point. I have stayed in properties managed by Relais & Chateaux, Belmond, Fairmont, and Ritz Carlton. Mr. Diaz and his staff IS their equal. In fact, his hotel is one better, in that you get all the luxury with an authentic sense of care unmatched by any resort. I too would like to thank Sophia, Cecelia, Ricardo and the rest of the dedicated family that Mr. Diaz has put together. Next time my entire "Portugal time" will be spent in this one place. Having said that, anyone who reads this review, had better not tell the world about this gem, or it could get complicated when the whole world converges on this little piece of heaven!More
funchal first timers
This hotel is very clean. staff very helpful. breakfasts were lovely The fruit salad was amazing i would recommend this hotel to anyone also this hotel is perfectly situated in the old town for the nice restaurants I would like to thank all the staff for a fantastic holiday hope to see you all again soon xMore
1960cathy, Tamworth, United Kingdom
If you're looking for a relaxing holiday with cleanliness, comfort and excellent service a priority, then this is the place for you. We stayed in July for our fourth holiday at this oasis of peace and have already booked for next year. There's not a lot I can add to other reviews as Mr Dias and his staff really do make every stay memorable. One thing I would point out from the Thomson brochure is that it suggests the hotel is "tucked away in the hills", when in fact it is ideally located right in the old town close to restaurants the promnade, bus station and cable car. It couldn't be better really.More
Densian, Nelson, South Wales
If you're looking for somewhere to escape the pressures and pace of modern life this is definitely the hotel for you.
The staff are incredibly friendly and welcoming; they made us feel like family for the week. Honoured family in fact as they couldn't do enough. The pool is surrounded by beautiful gardens and homegrown fruit - absolute paradise. The atmosphere is very peaceful; it's so easy to relax.
Breakfast hosts a wide variety for everyone's tastes and the nearby restaurants served some of the best food I've ever enjoyed. My favourite was Santa Maria as you can dine al fresco in their terrace out the back without being disturbed by other restauranteurs, dogs, tourists deciding where to eat etc.
We would highly recommend this hotel to anyone hoping to 'get away.' However, if you're searching for a lads holiday or hen weekend, please stay clear!More
Alison B, Durham, United Kingdom
most relaxing holiday ever
The most friendly and relaxing hotel I've ever stayed in. It is situated in a good position in the old town with loads of really good restaurants close by. Mr Dias and his staff are so friendly and make you feel very welcome. With only 35 rooms, you get to know a lot of the other guests.I would also recommend the tours of the island by taxi with Virgil, a friend of Mr Dias who is really knowledgeable.More