Went to the riu first 2 weeks in sept this was our second visit and it was just as good as the first nice little village a ten min walk with a few bars and restaurants . Met some lovely people especially trev and sue luv ya nothing was to much trouble for the staff before I went I e-mailed riu to ask for a top floor room with a sea veiw also I asked if they could sing happy birthday to my partner at dinner her birthday was on the 15 sept but we were goin home on the 14 sept wich they did so everything was perfect so a big thank you to all at the riu palace gonna miss you if the new owners have got any sense they would keep all the same staff oh and a big hello to victor who looked after us at dinner we hope to come back to this hotel so any info on the takeover would be welcomedMore
craig11110, London, United Kingdom
Out in the sticks
We have stayed at Riu Arecas in Tenerife and Riu Maspalomas Gran Canaires over the past 10 years and always enjoyed our stays. This time we thought we would try the Palace in Portulgal, Rules around the pool are a joke No Balls or Lilos in pool no diving and no sunbeds to be revserved. We are sorry to say these all heppened and the Brits were the worst for putting their towels out. We sat on the terrace to eat our breakfast at 8am each morning and watched atleast 80 people all mid to old age and Brits placing their books, bags and their own towels on the sunbeds and even left one at each side of them empty so that had more space so by the time other people went down to get a sunbed it was a struggle to fin two together. It is very sad to think there are so many people who are so sad to have to think of doing this. We spoke to the Manager and he said if we complained to the pool attendant it it remove such items did he heck! The food was on a week rotation and we found it very repetative, there was onlt one carvery of the day serving place and the que could be 20 long so by the time you got to the vegetables and trecked back to our seats 100 yard away and food was luke warm. The evening entertainment was awful hence most nights there were only about 20 tables taken. The only night it filled up was when Elvis appeared. It is a treck of over 300 steep steps down to the beach and back up again. There are no nice local bars to drink at and the drinks in the hotel are pricey. We had asked for a high floor in a quiet area we got a high floor Room 2046 but could hear the huge air-con unit outside all night. We had to ask for toppers for the rock hard beds. So sorry Portugal Palace not for us. Very disappointed we know they are not renewing their lease so maybe the new owners will sort out these problems. One hotel up the road had a lift up and down to the beach.More
We have just returned from spending two weeks at the Riu Palace and must say we have thoroughly enjoyed ourselves. It's a very clean and well maintained hotel, the rooms are
good and cleaned every day, the gardens are lovely, we liked the buffet restaurant with lots
of choice and variety and we had chance to sample lots of different foods that we had not
tried before also the puddings were excellent. No complaints from us!
I felt quite spoilt as the staff were very kind, friendly and helpful and the management are to to
congratulated as they lead from the front and muck in with their staff doing jobs to help out
which I liked.
We felt valued as customers and if you needed anything it was dealt with straight away
for example our fridge wasn't cold so we reported it and it was exchanged within ten minutes
even though it was 7.45pm!
We would love to return to this hotelMore
Jan934, Derby, United Kingdom
What an opportunity missed
My wife and I stayed here for one week at the beginning of September and were most disappointed by the food and staff that others compliment so fulsomely. The buffet has never been our choice of meals but, accepting this was the pattern of the hotel, chose to go. Having stayed at a number of other Riu venues we had expected better than canteen-style food and service and definitely detracted from, rather than adding to, our pleasure at an otherwise good hotel.
As mentioned elsewhere, rooms on level two can tend to look out over a vast concrete flat roof rather than gardens or pool area and attempts to change were frustrated by staff that, frankly, appeared more concerned for their future, with the impending closure of this hotel, than addressing customer complaints. Not our best experience, especially as we support the company's loyalty scheme as Riu Class members. Not what we expected.More
Third Visit and just as good
Really enjoyed our third visit to this hotel. Ideal place to relax and chill out. Fantastic position, love the walk down to beach and into the small centre with bars, etc. Hotel is really well maintained and all the staff are just brilliant. We are very sad that this hotel will no longer be a Riu or on Thomson's list.More
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