Just spent one week at the Riu again in late October. Having stayed here many times over the past seven years, we were very sad to find it was closing for good under the RIU banner.
The front line staff we have come to know were demoralised as to know fully what was happening to them. This didn't detract from the excellent top class service that they provided to us again.
Normally, over the years, there has been the hotel general manager and his assistant manager along with the rest of the staff to welcome you into the dining room. But this time the managers had abandoned ship! A new manager was in place to obviously close the place down. But not very welcoming. Moving a few plates around occasionally. Also, the menu for dinner had disappeared, apart from an occasional poster. Also the usual wine list had been replaced by a one page typed list with vastly reduced choice. When choosing a bottle, we were told there was none left of that type!! Directions from top management? Went into the main bar and there was none in there either!
So, not a very organised closing down session from Riu! If anybody had arrived at the hotel for the
first time, i am sure the image of Riu would not have been a very good one. At least we can look back over our previous visits knowing this wasn't the norm. Our knowledge is of first class service from the the front line staff, waiters, bar staff etc. We wish all of them them all the best of luck in the
future. Hope working opportunities are available for all of them. It is only what they all fully deserve.More
Outstanding staff and lovely setting
Just completing our 2 week stay to this beautiful hotel.The staff are the best we have ever encountered,all being friendly and helpful.The building is superb,classic foyer,bar that is very relaxing and adjacent entertainment room for nightly shows.The bedrooms are well fitted and comfortable.Our 2 gripes are firstly the food presentation.Breakfast was often lukewarm,bacon had bones in it and eggs had chewy bottoms!At dinner the bread was usually not fresh and once again the food was sometimes only tepid,a great pity.The second moan was that during our second week we had the pleasure of a two or three year old girl staying at the hotel.She had the annoying ability of being audible from up to 100 yards away with a high pitched voice,needless to say the adults with her made no attempt to get her to be less vocal,just giving in to her every whim.I don't have a dislike of kids,but why do some parents think that everyone wants to hear them at 9pm.Maybe this is one of the reasons why this hotel will be a child free zone next year!This would have been a 5 star review,but sorry the food inconsistentcies were a big let down.More
We found the hotel to be excellent and though we have only been once feel like many regular visitors it is a pity it is being taken over by another company. From what we heard it is going to be completely changed. Yes some bits were a bit tired but far prefer bathrooms the way they are than with basin type sinks on top of a flat service. Also prefer HB to all inclusive. Are there going to be any hotels left that do HB.More
Pleasant week away
We stayed here in the last week of September as a family of 3 generations from 3-60.
The building itself and the decor are quite dated and when the lease is taken over I'm sure a refurb will be in order, but everything was clean and pleasant. The entertainment reflected the average age of the guests at this hotel (older) and my boyfriend and I did comment that the lounge bar felt like we were in Benidorm!
Our room was clean, the bed was very hard but that doesn't really worry me. The air con took a while to get cold, as did the mini fridge, but if you took the door key off the electricity fob you could get the room to an acceptable temperature, with the ceiling fan on as well.
The pool was cold and could have done with a slight bit of heating to take the edge off, but once you were in and you were moving around it was alright, and it was much need refreshment!! Lots of steps down to the beach as many mention, or just a 100 if you go through the hotel up the road. This is for the falesia beach which is a lovely long beach to walk down and you can go to Vilamoura (and beyond if you were to continue after the marina there.) We preferred the town beach which involved walking down a big hill and going back on yourself to get to the hotel, but the beach had some nice coves to sit down at. Although the falesia beach had the benefit of a cafe which had showers adjoined to it - they don't seem to be as keen to install showers on any beaches in Portugal like they do elsewhere abroad, so if you went down to the beach you spent the rest of the day a bit sandy.
Although the hotel was very quiet, it was nice and relaxing and the small town had enough bars to watch the Ryder Cup in to keep us entertained.
The food was not the best buffet standard I've had recently, the breakfast was poor for the hot food and the dinner didn't give the greatest variety of foods but everything was cooked nicely - just nicely though, there wasn't a single meal that excited me. Unfortunately I was ill on the Portuguese night, so I am sure this was probably more exciting than the usual buffet, but I didn't experience it due to getting sunstroke that day in Albufeira.
Staff were all excellent and I hope that they get new contracts when the hotel is taken over by a new company.More
Emily L, Cambridge, United Kingdom
Thank you and Goodbye!
Have just had our final stay at this wonderful hotel. Standards as usual were excellent. Everywhere immaculately clean. Food choices as good as ever. Can't understand some of the previous negative comments. For the price of this hotel, and bearing in mind that it is buffet service serving several hundred people each night, I don't think it could be faulted. As usual, all the staff were excellent, and also as usual the management were highly visible.
The furniture and fittings are now looking tired and I think the hotel is ready for an update. It's just a shame that this won't be done by the Riu group, as we have come to trust their very high standards.
A huge thank you to all at the Riu Palace. We have enjoyed every minute of our six or seven stays (can't remember exactly!)
Good luck to all the staff in the futureMore
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