Great Package and Value and Location and Facilities
Booked through Mercury Holidays in response to the many adverts on Fortina. Have stayed there previously so we knew what we were getting. Excellent value package, simply astounding when you add up the value of the various components of airfare, transfers, meals, spa, etc. The only negative point was the room for the first night (NYE) was at the back of the hotel and small and no view and damp/fusty. Hotel apologised but couldn't move us as fully booked but for the following 4 nights we had a 4-star 5th floor sea-facing room with balcony - muuuuch better. Spa session was good; doing water aerobics with the wrinklies. The "eat-around restaurants in half board are actually all in-house. The value and food was good (except for the Japanese restaurant, surprisingly) but best in their Mediterranean Restaurant but it is popular and the staff are run off their feet, so do book ahead. Great pool area, but unused in winter. Great location opposite Valletta and near the boat harbour at Sliema. Boats to Valletta and various tours. Parking available in the new prestigious shopping complex next door (â¬6 per night). Easy walking distance to shops & cafes and restaurants at Sliema by the boat landing points. If we come back again to Malta we'll probably stay here again; its great!More
Don't buy from these people!!
Happy New Year? - not a good time share experience for us. I was contacted by Fortina before Christmas enquiring if I was using our time share week in Jan 2016, I answered yes that 3 relations in there 70's would be using our week. They arrived to find our two bed apt was occupied by somebody else .. Fortina put them in a one room apt for two until the following day .... 3 in a bed so to speak.
Please see 2 mails sent to fortina sales team and management out of pure frustration as this is not the first time we have had issues with the management team and STILL NO RESPONSE!!!
This is an indication of how they treat us suckers!!
To Whom it Concerns:
I would appreciate if you could investigate who was responsible for the use of our timeshare week with Fortina Hotel and why this was permitted as we have paid in full for this week and have paid our Maintenance Fee and were told when purchasing we had sole use of the week in room 717 to use, rent, sell, give away, or even leave to family in our will?
Customer A/C: FT1388
Holiday Owner: Anthony H & Simone M Nugent, 17 St. Margarets Avenue, Raheny, Dublin 5, Ireland
Week Number: 1
Room Number: 717
Contact Details: +353 86 8377552
You contacted my husband Tony prior to Christmas to ask if we would be using our timeshare week and Tony told you we would - our Aunt and Uncle and sister-in-law (all three are in their 70's) would be using our week, however he was a bit surprised as to why you would want to know this as our week is just that, and it would be up to us to use our week as we wanted, it was not available to the hotel to use.
Due to the cost of flights, our relations flew to Malta from Saturday to Thursday and did not use the full week at our disposal. Unfortunately, our relations arrived on the Saturday (02/01/16) of our week to be told that they could not use our timeshare apartment/room as it was already occupied. The hotel put our relations in a one bedroom suitable for a couple, not a couple plus sister-in-law. The three elderly people were very uncomfortable and embarrased at all having to share one room and my Aunt phoned my Mum to tell her. As yet I have not spoken to my Aunt and Uncle as I have been away myself and have learned of their ordeal through my Mum. I will arrange to meet with them to get the full details over the next couple of days.
We are absolutely disgusted that this has happened. We were told when we purchased this week that it was our week to use as we wished - rent, give, sell, etc. We paid our Maintenance fee and thought we were doing something nice for our relations.
Can you please check out what happened? Is our timeshare cancelled?
Lovely position .
We had a Timeshare swop for a week and flew in from the UK . The Tigne seafront in Siliema is a modern attractive development over looking Valetta across the bay . Fortina Spa and Hotel is ideally sited on a vibrant waterfront with the Valetta ferry a 10 minute walk.
Sadly our room was in a poor condition and the cooking smells from the restaurants permeated our bedroom . Not a pleasant smell .
We complained daily and while the staff was courteous , nothing changed .
This spoilt a rather expensive holiday .More
Malta is a very nice place, lots of shopping, drive on the left!, speak English, Smashing Hotel, Breakfast excellent!...food,excellent! Around the world dinning!.. swimming pools, spa, hotel rooms ,views,staff, I give them all 100%, the area is great, many restaurants , many places to visit, by ferry!, bus or car...lots of culture, small marks and spencers, iFast Food is also there.... Lovely and warm at Christmas, didn't wear a coat!!...A very friendly Country! & safe.....More
Fabulous, relaxing hotel
We have been to this hotel several times but this time took our 5 year old as children are now allowed in the summer. The room we have is a lovely, spacious, studio tower room and overlooks the harbour and Valetta.
We always enjoy the good food, and this year was no exception, Taste is always fantastic with a great choice of delicious food, particularly good seafood. We also had a good meal at the Indian restaurant. Unfortunately the japenese and brasserie have gone massively down hill but there are plenty of other places.
Apart from dining, we enjoyed spending time in the pools and our son had a wonderful time. We also enjoyed the evenings in Limes bar and the bar by the pool. There is plenty to do in the area with the hotel by the harbour where several cruises leave from every day and the ferry goes to Valetta regularly. Walking along the promenade is also lovely during the evening.
A great hotel where we have a fabulous relaxing week, year after year.More