Offering Mediterranean delights for breakfast, lunch and dinner with views of Salina bay and the outdoor pool. Not forgetting the little ones, early suppers can be arranged. If you're staying Half Board lunch will have an extra charge.
Don't think I am talking about the same place as we found the hotel was in need of a refurb, but that is being done soon. Our room was clean , sheets and towels clean and changed regularly. The beds were comfortable. We had one problem with the sink and they fixed it that morning . On the hole food good . And the hotel cleaning staff were friendly , girls on reception could have smiled a bit more . The only thing I think the pool could have stayed open a little longer . We had a lovely two weeks there . Think some people are never happy , after all they have a lot of people to cater fore .More
15thHoliday2015, Portsmouth, United Kingdom
You get what you pay for!
Arrived at Qawra Palace at 22.45hrs after having been transferred from Canifor Hotel due to overbooking. Trainee receptionist booked us in & was miserable, as were most staff, except pool bar staff who were very jolly & accomodating and housekeeper on floor 2 who was very pleasant. Staff need to smile more & interact with ALL customers. On arrival we asked if we could have a snack & drink & was advised to go to pool bar - sandwiches given to us in paper bags & hard as nails!! First reaction was a bit daunting.
Room was standard & comfortable, however, the bath mat was absolutely minging!!! - it was mouldy & so pleased I had taken some sterilising tablets. Also some mould around sealant on bath & in crevices of soap dispenser.
Food was plentiful and of good standard, although, not hot enough for me as I do like my food scalding hot.
Entertainment was shocking, except Renato who was very,very good. Our entertainment was watching the holidaymakers dancing to the God-awful music.
Overall the holiday was fab as we needed a break and we would stay at the Qawra Palace again, only because it is being updated.More
DENISE W, Durham, United Kingdom
After reading the reviews i was starting to become very concerned about the stay at this hotel, on arrival we were on the 8th floor which apparently had recently been refurbished, the furniture was still tired looking and outdated but was sufficient, the bed was huge and comfortable, bathroom looked lovely but water pressure was useless on the whole the room was clean and thats important, the lifts a bit of conversation goer whilst waiting for them or riding in them had a few giggles with other guests over them. Was all inclusive wasn't sure what to expect, im a fussy eater so did struggle but found somthing every meal, buffet did get a bit boring towards end of week but puddings were to die for. Never had a problem with the staff, safe yes you paid a small fee but better that than have valuables taken worth it for peace of mind â¬1 for mats for lounger again optional, swimming pool indoor and out and jacuzzi had way to much chlorine in them so couldn't use them very over powering, had my 12 year old son with us entertainment was poor in the evening if over 60+ appropriate maybe, but not for younger people, not saying i wouldn't stop again, but would probably return to malta in different area to get a better feel for the island.More
Cora B, Rhayader
Good, but needs improvement
7th floor sea view rooms were excellent and the view of the bay was lovely. Hotel is generally in need of its upcoming refurbishment, but our stay was still enjoyable. Food choice was not quite as good as we have experienced before, but the quality was excellent (really not sure what some people expect!). Pool area was nice enough although having to pay 1â¬ a day for a sunbed cushion (despite being all inclusive!) was a joke. In fact you couldn't even get a cocktail on all inclusive even though you could get all of the individual ingredients. Lower floor rooms are apparently below standard and some staff not very friendly, although bar staff were great.
Entertainment was quite samey each night and went on until 12:00 so not good if you are an early-to-bed person and insist on having the patio door open... but good if you enjoy the live music before bed.
Main problem is the lifts which were too slow for the size of the hotel. We got stuck for 10 mins in extreme heat and had no apology on eventual rescue from the engineer or grumpy manager. Others guests said that this is not at all uncommon. Lift was not taken out of service for any checks to be carried out. Clearly not capable of carrying the stated max 8 people safely and reliably.
Overall a great location and seaview, good food and rooms (on the upper floors), but some issues with additional charges for All Inclusive guests, and certain required refurbishments. Not as bad as people say, but could certainly be made better.More
Great holiday. Shame about the lifts.
First of all, I should stress that overall we had a very enjoyable holiday here.
The location was ideal, the food - though a little less extensive than we have experienced elsewhere - was of excellent quality, and with a few exceptions, the staff were both friendly and helpful (I witnessed a number of guests taking time out to personally thank individual members of staff before they left).
That said, based on my experience of many other hotels, my view is that the hotel does not warrant four (and in a few ways, not even three) stars in its current state. Generally, the hotel is in need of refurbishment, which I was advised by the reception staff was to occur at the end of the season, with rooms on the first to sixth floors being "upgraded" to the level of those on the seventh andÂ eighth floor, which have already been refurbished.
Having read earlier reviews and seen associated pictures, we decided to go for a sea view room, and this proved to be a good choice, as the views of Salina Bay were breathtaking. We were also fortunate to have had one of the refurbished rooms, in which we had only a few minor gripes (we overheard a number of guests complain of the state of allocated rooms to them in the lower floors). The air conditioning thermostat in our room did not work and the bathroom fan was very noisy. An engineer came very quickly to investigate, however nothing was done. One other point of note. Whilst it is unlikely to be an issue to most,Â contrary to the room description in all the brochures (including the hotel's own website), the refurbushment included the replacement of the bath with a wetroom.
Finally, but unfortunately the main issue for us was the state of the three lifts. For the size of the hotel, these are wholly inappropriate, being far too small, slow and particulary unreliable. We were trapped in one lift on our first morning, in excessive heat. We were finally released (by an engineer and the manager) after around ten minutes, having to clamber down approximately four feet. You would expect the manager to show some concern for the distress that this caused his guests, and at least enquire how we were (I can now vouch how uncomfortable it is to be in a tin box in such heat) -Â perhaps offering them a drink to cool down. In fact, the manager was quite rude, even suggesting that it was our fault for having eight (averaged sized) people in the lift - which was clearly marked as being capable of taking eight.
Clearly, this was not the first time that this had happened, and indeed we heard tales of it occuring at least two other times in the week that we were here. My advise would be not to enter a lift if there are already sixÂ people in it.More