Close to Kos Town, this hotel offers a great choice of pools, along with easy access to the beach.
The pools are what really sell this hotel. There are 4 main ones, each with its own draw – for example, one’s adults only, while another houses the splash park. Elsewhere, you’ve got 4 restaurants, including a Greek place.
Location-wise, the hotel is in a quiet spot just a couple of minutes’ walk from a sandy beach. And when you fancy exploring, it’s a few minutes’ drive to the island capital, Kos Town.
Buffet breakfast, lunch and dinner. Dinner in the Greek, Italian or pool restaurants. Wine in the Italian restaurant has an extra charge.
Local alcoholic and non-alcoholic drinks until 24.00.
Snacks at set times.
First Choice Kids’ Club caters for 3 to 11 year olds – so brothers and sisters can join in the fun together. And most of it’s completely free. It runs 5 days a week and – outside of peak season – there are parent and toddler sessions for under 3s, too. For your peace of mind, all First Choice Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times. Plus there’s a strict sign-in and out system.
Twin room in annexe sleeps up to three, with a double or twin beds and an extra bed, shower or bath, mini-fridge, bathrobes, slippers and TV with music channel. Safety deposit box available at a charge. Cots are available on request.
Average monthly temperature and rainfall for the Kos Town location.
TEMPERATURE (°C)RAINFALL (mm)
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Booking our first all inclusive holiday for a family of four boys I was a bit worried how it would work out. After immigrant scares and mixed reviews I became anxious about my choice.
I needn't have worried, I cannot understand the poor reviews, it is not luxurious if that is what you are looking for but exactly what it advertised itself as and what I was looking for-a family resort.
Check in was swift and porters were ready to whiz us to our rooms in golf buggys great touch and children loved this fun start to the holiday.
Pools were amazing the big pool especially although we tended to spend afternoos in the watermark where it was quieter and a great choice of snacks, crepes ice creams etc and a bar with slush etc for the children where lili worked day in day out.
Having a number of pools meant you could have a change of scene, I cannot believe people's comments about sun beds, we never got to the pool before 10 and never once struggled to find 5 together, yes they may not have been front row but who cares about that.
We found the main restaurant a bit too busy and manic so only ate there once and had breakfast at the pool bar each morning and often dinner there, much more relaxed and really enjoyed the Italian restaurant. I find it nice to have a choice of places to eat so it didn't become 'samey '.
There were a great number of bars and endless ice creams and slush's for the children and great inclusive cocktails.
Stefanos and restaurant management team worked tirelessly with a constant smile and un countable hours.
Animation team great and shows first class, also like mix of evening entertainment with relaxed piano bar too, something for everyone.
We up graded to a suite for more room which was well worth it as looking in standard rooms looked small when sharing with children. Rooms cleaned very well each day.
All grounds immaculate and liked the way the hotel was spread out so you never felt cramped.
Immigrants visible from hotel and life vests can be seen from beach however I was surprised not to feel vulnerable and security man on moped very on the ball, I just hope all the bad press re the immigrants doesn't out people off coming to this great family hotel.More
Lisa M, Greater London, United Kingdom
Not 5 star
all in all a good holiday. However, having to pay for wine in the Italian restaurant is a joke - 5 star all inclusive?? Not!! Also, make sure if you are supposed to have a late check out that this is confirmed the night before not 48 hours before as advised at the Thompson departure meeting!! On the day of our departure at 12oclock we were told there was no record of this late checkout and after various conversations the reception admitted they had made mistake. Despite this we had to move rooms (reception already said we could stay where we were!) - the lock on this new room was broken so we had to wait for a maintenance man to change the locks. when we went to reception to complain the manager was very arrogant and would not listen to our complaint.
Having said that our room was bigger than we were expecting, the complex was very clean & we were in the adults only area which was lovely and quiet. So all in all we would rate this as 7.5/10 but the hotel management need to be aware that Kos/blue lagoon is in need of as many good reviews as possible considering their current problems.More
ShabbaHowlett67, Ipswich, United Kingdom
Day to remember
We only spent the day at the Blue Lagoon as we wanted to use Aqualand Waterpark. We arrived at 08:00, registered as quests for the day and got our wristbands which gave us all-inclusive privileges. We paid â¬60 per adult and â¬30 per child, which sounds a lot but we were ther until midnight, had breakfast, lunch and dinner and unlimited drinks, ice cream and crepes.
We had a buffet breakfast when we arrived, then headed over to the Waterpark where we spent most of the day. Slides were great, yellow and green ones slow and sedate, blue and orange ones super fast!!! Food was snack bar stuff, readymade burgers, pizza slices, giros and chips to help yourself. Biggest queue was for crepes. Pool area was clean, concrete was hot and feet were painful by the end of the day.
We then headed to the main pool which was HUGE. Loads of beds and didn't feel too crowded. We then headed back to our apartment to get showered and headed straight back for dinner.
Dinner was a tricky affair. If men didn't have long trousers you could only eat opinion pool restaurant. You had to book a table but they were fully booked but we turned up about 20:30 and got a couple of tables, had to spilt group up but not a problem. Buffet was good, no complaints. Drinks flowed freely til midnight when we returned to reception, had our wristbands removed and our passports returned(held as deposit) and headed home stuffed and exhausted. â¬150 well spent.More
lizomanny15, Ashford, United Kingdom
Nice but not 5 star
We just returned with our 10 year old from the Blue Lagoon, somewhat disappointed having had to wait for over an hour at the airport where the most inadequate checks were carried out and certainly need tightening up.
It appeared that although we paid the full price for this child, she was treated by the hotel as an after thought, without a three way split of cups, tea, sugar, and no milk - which we got from the bar.
My bed was as hard as nails, disputed by reception at first instance but changed eventually upon my insistence. Pillows supplied were inadequate in number and thus further ones had to be requested.
We had to ask for a third towelling robe for the child, but we never got a third cup nor slippers for anyone, with a rather inadequate supply of coat hangers which didn't even match, with some broken.
No Rep on bus, and the boy upon leaving apparently lied at the hotel about the delay of flight upon our return - revealed at the airport.
The food in the main restaurant was okay, but self service cold and very repetitive.
The Greek restaurant was better with lovely service, by the greeter and maitre D, the bar was very nicely organised by the bar tender who smiled throughout and was most pleasant for which we thank Paul, Avelina and Kostas, the sous chef having the most unpronounceable name whom I re-named Epaminondas.
We were once again annoyed by the foreigners who put towels on the loungers, despite the notices not so to do, and then took the ceramic plates into the pool areas despite the notices and broke them, they we're obnoxious, loud, rude and generally loutish brutes.
The lovely ladies who made crepes were kept busy from 10.00 till 6pm making approx 700 crepes per day- well done for your patience.
The buggies drove about day and night and did a good job.
The food was far too salty, but we didn't have the heart to tell the various mangers who were doing their very best to organise things.
We are apparently are not able to make any comment concerning the Imigrants positioned in the fields around the hotel, in the town or to be found in the restaurants
The animation team were a little boring for the adults and somewhat inadequate but the children seemed happy to watch them and go to the Kids Club, into which much effort had been put.
The room was a good size, cleaned daily and adequately by the lovely ladies.
Surprisingly the only water supplied to the rooms was day one only, refills could be obtained if you queued at the bar, a change from our last visit when such could be organised in the pool bar self service - please go back to the original methodology.
In summary, the workers were wonderful, the owners penny pinching, First Choice did the minimum and tried to charge exorbitant rates for excursions etc.,
Security did their best for which we thank you for keeping us safe.
Blue Lagoon/ First Choice you certainly know how to charge, so please give the appropriate service for same and for this holiday which we understood to be 5 star and even after discussion with you was certainly was not.More
Learning Curve A, timbucktu
Resting on its laurels?
If you're bored enough to read my other reviews you will see that I'm a pretty positive person. So I will start with the positives:
Firstly, the main pool is phenomenal. Seriously. Easily the biggest we have ever encountered, which meant that it never got really packed - and we were there from August 4th to 18th, so right in the middle of peak time. It is also very clean and a maintenance chap hits the tiles around it with a Karcher pressure washer every morning for at least 2 hours, from 6am (you'll soon see how I know this...). It has some great jacuzzi spots, a lot of shallower water, plus some fun bits - big shower installations, for example. It is a great pool and my children had enormous fun in it.
The Kids' Pool was great, too. Designed for younger children, it had slides and a fantastic Pirate Ship. The whole pool was pretty shallow, too, which was good. My children (8 & 10) were bored after a couple of hours, but if you have younger children you can spend a fair amount of time there.
The rooms appear very clean. Sure, they are basic, but we didn't need anything else - if you spend your day out, all you really need is efficient air-conditioning, a comfortable bed and a decent shower facility. Our family room (2 bedrooms) ticked all these boxes. What I will say is that the cleaning was very much surface level: under the beds was completely ignored, for example. Also, we had quite a battle for the first few days to get our room cleaned at all. The chap at Reception insisted we had hung our red card out and it was our fault. Err, no, we hadn't and no, it wasn't - and actually, is that any sort of an attitude to display to customers? It turned out to be very much the norm amongst the male staff.
The food was good. I have seen several complaints that it was unimaginative: well, it's an all-inclusive hotel with a high number of British guests - what do you expect? The sheer volume of British children and teens going for pasta, pizza and chips was astonishing and embarrassing. However, there was an excellent selection of food and it was hot (unless, of course, it was meant to be cold). Nothing ran out and, apart from a few fatty cuts of meat, it was all pretty good quality. Not gourmet - but then that's not what we were paying for. The one complaint I do have is that the milk jugs were in a terrible state - cracked and broken - deeply unhygienic.
We hired a car at the hotel from a service endorsed by the hotel group. Excellent fun (not for my mother, as she was in the passenger seat and didn't appreciate driving in the ditch the whole time) - but WHERE WAS THE TOURIST INFORMATION? This was one area in which the hotel was seriously lacking. There was so little information about the local area and the landmarks etc - the hotel provided information about local buses and that was it. Very bad for a four star hotel. I relied on Internet information, but I shouldn't have had to.
Whoever was in charge of the service staff really should be re-trained. The attitude -mostly of the male staff - was one of annoyance. Everything was the customer's fault. "Ohhh you no tell me no tonic" grumbled one waiter. Well, yes I did, because I can't drink tonic - but why are you having a go at me? When I went to swap towels, I gave our damp towels to the man on the desk. He turned around and said "Do it yourself!" Indicating the bins... Well, sorry, but the women who worked there were unfailingly polite and had never told us not to hand our towels to them..
So there was a clear misogyny present amongst many of the male staff in the hotel. As a hotel marketing itself to a wide range of visitors, this should not happen and whoever is in charge of the staff (who remained invisible all fortnight, as did all the management, which is significant) should be retrained or replaced.
The entertainment team were, however, very good. Chatty, friendly and helpful - they got the balance between enthusiasm and respect just right and were excellent with my two children. When my 8 year old son was desperate to experience shooting, the chap in charge simply said "sure. We'll make it work somehow". And he did. The Kids' Club was good, too - in the past I have known Kids' clubs that are based in one room and do painting etc. This one was different - very active - using several different locations. It really helped my youngest to be quite independent. Well done to Callum, who had quite an age- range to deal with.
This is a very big hotel. It posts dire warnings that, if you put your towels out by the pool, they will be taken away, unless you are present, but it doesn't bother to fulfil those warnings, so they are worthless. As a consequence, if you, like me, want a sunbed by the pool so that you can keep a close eye on your children, you have to get up at pip-squeak sparrow-fart to have any success. This isn't much of an issue for for me or my mum, as we are both early risers, but it's a bit much, to fork out 6K for a holiday, only to find yourself in dawn boot-camp, just to get a sunbed. All the management have to do is to enforce their policy!
Did we have a good holiday? Yes, absolutely we did, but I have to be very honest and say that, in all the years I have been going abroad (42), this was the worst hotel I have ever stayed in. I've stayed in hostels, 2 star hotels, 3 star...as well as some really luxurious hotels (definitely before I had children!) but the sheer lack of effort and the attitude of some of the staff (Igor in the pool bar - what an arrogant misogynist - definitely in the wrong job) really made us feel at times as though we were just a nuisance.
On the positive side, I have to say that there were some fantastic staff: the lady who ran the hotel shop was lovely: helpful and interesting. Despina, in the pool restaurant, was phenomenal and easily outclassed the restaurant manager, who seemed to have confused regular shouting with effective management. If the hotel management ever reads this feedback, please swap the two people: Despina will run your restaurant with ease and effortless efficiency and it will do your male manager good to be managed, since all he ever does is shout and Vape.
One guest commented to me that the hotel management clearly thought having a big pool was enough- well, that's a pretty accurate comment, I think. I have contacted our Tour Operator to suggest they review their star rating for the hotel: I honestly don't think it is deserved.
Will we come back? I don't think so. Yes, we had a good holiday; yes, we had a fabulous rest (and full marks, by the way, to the quality of the windows that ensured the children weren't disturbed by the late night entertainment). But it really wasn't worth the money and it's a shame - all they really need to do is to sack their human resources manager and get in someone excellent, who fusses over every detail and will not tolerate blame or misogyny - and they will move from 'ok' to 'outstanding'. The infrastructure is definitely there. It's a shame the overriding attitude isn't.