There’s certainly no shortage of pools at the beachside Hotel Atlantica Portobello Royal – it’s got 14 of them.
From the outside, this hotel feels like a Mediterranean village, all low-rise, terracotta buildings. Bedrooms are getting a makeover for summer 2016, when we’ll also be unveiling luxurious new rooms with private pools.
You’re a stone’s throw from the sandy beach, which has views to neighbouring Nissyros. And it’s a five-minute drive to Kardamena’s restaurants and shops.
TripAdvisor Traveller Rating
Based On 1738 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance on Thomson Airways
Honeymooners receive sparkling wine and fruit in the room upon arrival and free room upgrade, subject to availability
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner in the main restaurant. Lunch is also on offer in the Mediterranean restaurant and Greek taverna, and dinner is also on offer in the Italian and Asian restaurants. Picnics for days out. Unlimited local and selected imported alcoholic and non-alcoholic beverages and hot drinks. Tea and coffee. Snacks, ice-cream and biscuits.
Facilities ► View all
Ambrosia main buffet restaurant
For breakfast, lunch and dinner - dining on the terrace with views of the pool. Late breakfast is on offer 10am-11am. Just to let you know there's a dress code here, men are asked to wear full length trousers for dinner.
13 outdoor pools
There are sunbeds with parasols dotted around the 13 saltwater pools, a large sun terrace and pool towels to use.
Albatross beach bar
A selection of alcoholic and non-alcoholic drinks. Snacks can be asked for here from 11.30 and stop at 17.30. Branded drinks and spirits may have an extra charge and won't be within the All Inclusive package.
Rooms ► View all
Superior Double Room with Sea View and Balcony
With a sea view, your royal suite includes a balcony, minibar, bath and shower and air-conditioning.
Junior Suite with Garden View, Partition and Balcony or Terrace
These spacious junior suites come with either a balcony or terrace that overlooks the garden. You'll also get 2 sofa beds, bath and shower, air-conditioning and your own lounge.
TripAdvisor Reviews Show more reviews »
Please do not listen to the negative reviews, this hotel is bliss!!
I just thought I would write an honest and true review of this hotel, following the recent negative reviews of here. Myself, husband and now 10 year old daughter have been coming to this hotel for the past 8 years and it is the most relaxing and peaceful hotel we have ever stayed in and it certainly has not turned into a party hotel! Recently, the hotel has admitted hosting a block booking for an Israeli company, It hosted 4 of these groups and the last one was last week. I've been assured by the hotel management that there will be no more following some inconsiderate behaviour by guests of the group. Although It is true that some other guests experienced this unfortunate behaviour, I am sure they were just extremely unlucky to have been here at the same time and I do feel for them, but it not a true picture of this hotel. As you will see from previous reviews before this event, most reviewers have given the hotel 5* and deservedly so. The staff and management really do their best to make sure that every single guest has a wonderful holiday. We love this hotel, as when we go on holiday we want a totally blissful and relaxing time and we always get that with the Portobello Royal and I'm 100% sure that we will again when we return in the summer. Please don't let these recent reviews put you off coming or booking. You'll have a great relaxing time, I promise you. 😀 More
Minor hiccup at the start but it was an amazing stay again
I'm going to start this review with the couple of negative points, before then explaining how it only got better as every day passed. I emailed the hotel the week before I was due to arrive, saying that I was looking forward to staying for the second year in a row and asking would it be possible to have some sparkling wine in the room for our arrival. Unfortunately I heard nothing back. When I arrived, the room was in a far worse location to where I was the previous year, the keycard took a solid 10 minutes to open the door and there was none of the requested sparkling wine there. I asked would it be possible to be moved to a similar room to last year but was told that the hotel was fully booked but they would let me know if they could make an arrangement over the coming days. We never heard back. Interestingly, they said they had no note of my stay the previous year. Perhaps Thomson don't pass this information onto the hotel on booking but at the very least it means they ignored my email before I arrived. Thankfully a porter armed with a can of WD40 was able to fix the keycard issue. You may be wondering how I've given this a 5 star review then? Quite simply, it's all down to how we were looked after by the staff after that. We were served by Suri every morning and night we went to the main restaurant and it was little things like remembering our drinks preferences each day and always making an effort to get to know us better. Stavroula (apologies if the spelling isn't correct) served us in the lounge bar whenever we drank there and she was amazing at her job. Again, remembering our orders, perfectly timing when we needed another drink and taking the time to chat to all the guests. Every other member of staff we came across was also friendly and great at their job but it was Suri and Stavroula who we had the most dealings with, so that's why they get called out here. The variety of food on offer was just as good as last year and I don't think it would ever be possible to get bored of the options, unless you were the fussiest of eaters and even then the hotel invites you to speak to their chef to make arrangements - a nice touch. Last year I ate at the Italian and was a bit underwhelmed because a lot of the food is also available in the main restaurant. This year we tried the Asian restaurant and was very impressed with everything from service, presentation and taste. My only criticism is that the portions were possibly too big! No matter what time of the day and no matter how people around, there were always sunbeds available around the pools and the entire complex was spotlessly clean, something that can't be an easy task given the sheer size of the place. As for the groups of Israelis that people were complaining about, I think it would have done no harm whatsoever if the hotel was a bit more proactive in replying to some criticism on here. Just letting people know that they were listening to guests and making arrangements to ensure all guests enjoyed their time there would have gone a long way. We attended a Beach Party (because why not?) and got along great, so I think they were being treated unfairly in some of these reviews. To summarise, a minor hiccup at the start but it was an amazing stay again and we're already thinking about booking another week towards the end of the season and if we can't make it then, we'll definitely be back in 2018! Hopefully they'll be better at replying to my emails by then :)More
I'll 1 year old but the hotel and team there were amazing
We've been here a couple of times before but the latest was about 5 years ago before our two children arrived. Coming back the hotel was spotless and the staff were even more polite and helpful than we remembered. The choice of food was great which really helped with our youngest being very picky the challenge is not eating too much. The animation team looked after our 4 year old some days and Alfonso was very friendly and she loved the evening mini disco. Some of the evening shows weren't designed for a 4 year old but she seemed to find them funny anyway. Onto the illness, our 1 year old was being stroppy and woke up from a nap with a temperature of 39.5. They called the doctor who was there in about 10-15 minutes even on a Saturday. They called the room a couple of times in the following days and when we said she'd then developed a very sore throat with white spots they sent soup and yoghurt to the room. They always asked on reception how she was when we were there. When I needed to get antibiotics from Kardemena the taxi was taking a while to respond the lady in charge told the porter to drive me there and back. The room maid was a lovely lady she would talk every time she came in and if our youngest was asleep she would come back later or creep round if we just wanted a few bits done. She also found another room had checked out leaving an inflatable so she put it in our room for us to use. We had room 219 I can't remember what they classed it as but we were a bit apprehensive having not been abroad as a 4 before. It worked really well there was plenty of room. The room was sepereated into two parts as there was room for 2 small singles and the cot for the 1 year old so could have fitted another child. Our side was lovely and we could sit on the balcony in the evening. The only small downside to our room was the view was just the neighbouring hotel. The team couldn't have done more and were brilliant. The hotel was amazing and they have upgraded the rooms and also the facilities and the beach bar/restuarantes too. We loved it and will definitely be back next year.More
lovely holidays relaxing place pools were awesome and entertainment team was the best people ( especially Lorenzo was brilliant in the mini club ) i enjoyed the evenings entertainment except one. It was a good choice of food and most of the staff were friendlyMore
Coming to the end of our 10 night stay . The improvements since our last visit in 2014 are really good but to be honest 1 improvement in our eyes has had a detrimental effect. Since the relaxation of long trouser dress code for dinner, it now appears that anybody can go in looking however they like!! It states smart shorts and no vest tee shirts, so what did we see regularly, scruffy shorts and tee shirts. Why don't people make the effort anymore. Some people would be more suited in beach hotel next door! We feel the hotel has been brought down to next door standards , but we want it kept above next door!! Compliments to all the staff however, George, stavroulla, Karina and Suzanna, impeccable service as always !! Hoping management will think long and hard about where they see the future if this hotel, standard 3/4 star if it carries on, or 5 star in which it portrays with the standards a lot if returning clients are used too!!!More
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